Student Satisfaction
Spring 2006 (Short version)
Institutional Research and Planning
1/2/2007
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Undergraduate student sample
1/2/2007
2005
Sample
2005
Actual
2006
Sample
2006
Actual
School
Newark College of Engineering
School of Management
College of Science and Liberal Arts
College of Computing Sciences
New Jersey School of Architecture
50%
7%
9%
20%
14%
53%
7%
6%
20%
14%
57%
5%
8%
18%
12%
53%
7%
8%
18%
14%
Standing
Freshman
Sophomore
Junior
Senior
21%
21%
27%
30%
19%
19%
27%
35%
18%
18%
33%
31%
20%
19%
26%
35%
Gender
Male
Female
73%
27%
80%
20%
77%
23%
80%
20%
Admissions status
Transfer student
Non-transfer student
31%
69%
33%
67%
32%
68%
33%
67%
20 % response rate
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Undergraduate student satisfaction
Sorted by importance and satisfaction
Importance
Satisfaction
(n = 936)
(n = 936)
Mean
% Very
Imp./ Imp.
Mean
% Very
Sat./ Sat.
Quality of your own academic program.
4.66
93%
3.60
63%
Availability of academic advisement.
4.32
84%
3.56
58%
Quality of academic advisement.
4.41
87%
3.46
54%
Overall quality of instruction.
4.62
92%
3.42
53%
Relevance of coursework to career
development.
4.50
90%
3.37
51%
Opportunities to work with other
students in teams.
3.69
60%
3.36
44%
Opportunities to participate in research.
3.70
60%
2.89
27%
Academics
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied
Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance
1/2/2007
THE EDGE IN KNOWLEDGE
Undergraduate student satisfaction
Sorted by importance and satisfaction
Importance
Satisfaction
(n = 936)
(n = 936)
Mean
% Very
Imp./ Imp.
Mean
% Very
Sat./ Sat.
Opportunity for involvement in
student organizations and events.
3.60
56%
3.45
47%
Availability of cultural and social
events.
3.45
52%
3.19
38%
Quality of campus life.
3.88
69%
2.78
28%
Feeling of community spirit on
campus.
3.63
59%
2.65
25%
Campus Life
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied
Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance
1/2/2007
THE EDGE IN KNOWLEDGE
Undergraduate student satisfaction
Sorted by importance and satisfaction
Importance
Satisfaction
(n = 936)
(n = 936)
Mean
% Very
Imp./ Imp.
Mean
% Very
Sat./ Sat.
Availability of campus computing resources.
4.19
80%
3.66
62%
Support for computer hardware and
software.
3.95
70%
3.36
50%
Computers
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied
Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance
1/2/2007
THE EDGE IN KNOWLEDGE
Undergraduate student satisfaction
Sorted by importance and satisfaction
Importance
Satisfaction
(n = 936)
(n = 936)
Mean
% Very
Imp./ Imp.
Mean
% Very
Sat./ Sat.
Personal security and safety on campus.
4.54
90%
3.92
74%
General condition of buildings and grounds.
4.07
78%
3.25
47%
Availability of parking
4.08
75%
3.14
45%
Public Safety / Buildings & Grounds
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied
Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance
1/2/2007
THE EDGE IN KNOWLEDGE
Undergraduate student satisfaction
Sorted by importance and satisfaction
Importance
Satisfaction
(n = 936)
(n = 936)
Mean
% Very
Imp./ Imp.
Mean
% Very
Sat./ Sat.
Overall satisfaction with the registration process.
4.33
86%
3.53
59%
Fairness of rules/ policies governing student conduct.
4.06
75%
3.45
51%
Billing and fee payment policies & procedures
4.17
78%
3.15
44%
Overall satisfaction with financial aid services.
4.21
79%
3.03
40%
Overall satisfaction with food services.
4.10
77%
2.72
31%
Overall satisfaction with NJIT.
4.53
90%
3.34
52%
Student Services
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied
Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance
1/2/2007
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Overall undergraduate satisfaction with NJIT
Five year comparison
3.40
3.35
3.30
3.34
3.25
3.25
3.20
3.15
3.21
3.18
3.20
3.10
2002
2003
2004
2005
2006
(n=468) (n=522) (n=906) (n=456) (n=936)
1/2/2007
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Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied
Undergraduate correlates of satisfaction
1/2/2007
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Question #24. If you could start over again, would you go to
NJIT?
Undergraduate students
Probably yes
45%
Definitely yes
24%
Definitely no
8%
Probably no
23%
1/2/2007
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