EXCEL IN CUSTOMER SATISFICATION IN
CHALLENGING TIMES
Excel in customer satisfaction in challenging times for business success and good reputation.Customers
can look for others if you do not satisfy them.Meeting customer needs and expectation can help a
business organisation to grow faster than competitors. Customers want value rather than just the price.
Business organisations need to upgrade their service excellence to keep these customers satisfied.A
satisfied customer is the best salesperson in the market place. Not only the customers keep coming back
but their words of recommendation can bring more new business,too. Customer satisfaction brings good
reputation for the company besides customer retention.
This course offers valuable training for those with customer service responsibilities. The training helps
participants to improve their communication skills and confidence level in dealing with difficult
customers and complaints. Show the value that customers want!
The objective of this training is primarily to address concerns regarding:
 To
customer
satisfaction
Show
theexcel
valueinthat
customers
want! in challenging times
 To acquire more complaint handling skills
 To learn how to deal with difficult customers
 To achieve customer’s expectation for better business success
 To accomplish company’s goals

All employees with customer service
This course offers valuable training for those with customer serviceresponsibilities
responsibilities. The training helps
• What is customer satisfaction?
 Alevel
goodinrefresher
course
for existing
participants to improve their communication skills and confidence
dealing with
difficult
• Not forgetting the company’s interest
managers
customers and complaints
• Getting it right from the beginning
 Level of understanding :
• Creating a good impression for business
Intermediate
success
• Professionalism
& Goodwant!
Work Ethics
Show
the value that customers
• Listening to customers – a strong tool for
customer satisfaction
• Act : Immediate attention
• Dealing with difficult and unhappy
customers
• Communication Skills