Dear Long Term Care Professional:
303 Cleveland Avenue SE
Suite 206
Tumwater, Washington 98501
Telephone (360) 352-3304
Toll-Free (800) 562-6170
Fax (360) 754-2412
www.whca.org
Information Guide
500 Hats Fun Night
Accommodations
Cancellation Policy
Convention Committee
Education Summaries
Exhibitors
Group Retro Day
Monday Schedule
Packages and Pricing
Perks & Provisos
Sponsors
Thursday Schedule
Tuesday Schedule
Wednesday Schedule
WHCA-PAC Golf
WHCA-PAC Night
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The Washington Health Care Association would like to
extend an invitation to you to attend the upcoming 2011 Annual
Convention and Exhibition. This year’s event will be held at the
Hotel Murano and the Tacoma Trade and Convention Center in
Tacoma, Washington. This year’s theme, You’re Only Old
Once…Giving Our All So They’ll Have a Ball, whisks us into a
Seussical place of fun!
The 2011 Convention Committee, co-chaired by Matt
Fleming of Royal Park Convalescent Center in Spokane and
Donna Mueller of Infinity Rehab, has invested much time and
energy into preparing a fabulous, fun-filled, education-packed
convention that you will thoroughly enjoy. The art deco and
luxurious Hotel Murano in downtown Tacoma will host the
convention educational tracks, and the Tacoma Trade and
Convention Center, just one block from the hotel, will host the
tradeshow exhibits and activities.
We know that you take pride in providing quality care and
complying with the demanding regulations and requirements
in the long term care environment. We appreciate your quest
for quality education and continuing education in order to stay
on the cutting edge of care delivery. We have designed this
convention to help you on your journey for success, and we are
hopeful that you and the dedicated care providers who work
with you from day-to-day will be able to attend and be enriched
by the ambiance, activities, educational sessions, resources and
wealth of knowledge and information they will receive.
It would be impossible to design or provide the quality
education and variety of activities without the generous and
continued support of our Associate Business members and the
long term care business community. We invite you to come
and see what is new and exciting in the long term care world of
products and services during the 2011 Annual Expo. Express
your appreciation to those who support you in what you do
and take advantage of the information and resources they can
provide to you and the residents you serve.
Thank you so much for caring for the vulnerable and senior
population and being committed to doing the best that you
can to provide quality care. We hope that you will be able to
join us and learn all you can to help residents enjoy the one
time they are old and have a ball living in their golden years.
Accommodations
The 2011 WHCA Annual Convention and Expo will be
held in Tacoma, Washington, at the Hotel Murano and
the Tacoma Convention Center. You may reserve
rooms now if you plan to attend. Please contact the
Hotel Murano directly and be sure to let the
reservation agent know you are attending the WHCA
Convention for our blocked rate of $139 per night.
Hotel Murano
1320 Broadway Plaza
Tacoma, WA 98402
Tel (253) 238-8000
www.hotelmuranotacoma.com
We encourage you to reserve rooms early as the hotel
will fill up fast. Room block lifts April 30, 2011.
Cancellation Policy
We understand that circumstances arise to
prevent you from attending the convention after you
have registered. WHCA works to ensure that all
registrations are processed in a timely and efficient
manner, and we are eager to work with you in the
event you have to cancel.
Therefore, if you cancel on or before May 10,
2011, we will gladly refund your registration fee and
retain only $25 per attendee for a cancellation fee.
We are unable to offer any refund after May 10, 2011,
for cancelled registrations. We encourage you to find
someone to take your place if at all possible.
You’re Only Old Once!
Giving Our All So
They’ll Have a Ball
When we are born, we’re very small,
Then we grow up so big and tall.
We learn from our moms and from our pops,
We learn from our teachers and neighborhood cops.
All the big people who love us a lot,
Invest in our future giving all that they’ve got.
They help us to learn and teach us to give,
They want us to grow and really live!
Time marches on and changes some things,
We arrive in the future and see what it brings.
We grow and we grow, and we grow up a lot,
Then WE have to give all that we’ve got.
We give to the little ones and give to the old,
We pour out our hearts like big pots of gold.
We like to see smiles, so we give our all,
It’s what we do, so they’ll have a ball!
We give hugs by the dozens and kisses galore,
When we’re all hugged out, we look for more!
We give pats on the back and hearty applause,
We give and we give with rarely a pause.
Then, when night settles in with stars and moon,
We lay down to rest knowing that soon,
Morning will come, a new day for all,
And we’ll give all we’ve got so they’ll have a ball!
If you have to cancel at the last minute as a
result of a family emergency such as a death, accident
or injury, please contact our office, and we will
consider your situation and try to find the best
solution.
We’ll make yummy cookies or take part in sewing,
We’ll look at old photos without even knowing
Whose face that we see, but loving the smile
It brings to our friend on Memory Lane for awhile.
Continuing Education
We grow and we grow, and we grow up a lot,
Then WE have to give all that we’ve got.
To those who need us, we answer their call,
We give all that we’ve got so they’ll have a ball!
Attendees of the Washington Health Care Association
Annual Convention and Expo can earn up to 22.5
continuing education units (CEUs) over the course of
the entire convention. Please be sure to complete
your CEU form and turn it in at the registration desk
for verification and validation.
--brenda orffer
Schedule at a Glance
Monday, May 23, 2011
8:30 a.m.
WHCA Board Breakfast Served
Sponsored by...
9:00 a.m.
12:00 noon
WHCA Board Meeting Begins
WHCA-PAC Medline Golf Invitational
Meadow Park Golf Course
7108 Lakewood Drive West
Tacoma, Washington
1:00 p.m.
WHCA Group Retro Day Begins
Breakout Sessions
2:00 p.m.
BREAK
2:15 p.m.
Breakout Sessions
3:15 p.m.
BREAK
3:30 p.m.
Breakout Sessions
4:30 p.m.
Education Adjourns
6:30 p.m.
Hunches and Bunches Pre-Convention
Barbecue
Sponsored by…
9:00 p.m.
Hospitality Suite
Sponsored by…
11:00 p.m.
Activities Adjourn
Tuesday, May 24, 2011
7:00 a.m.
7:30 a.m.
8:00 a.m.
8:45 a.m.
Assisted Living Morning Reception
and Meeting with Dave Kyllo of NCAL
Registration Opens
Opening Ceremonies with Mark
Parkinson, CEO of AHCA
Keynote Presentation
What If?!; Mark Rayburn
Sponsored by…
10:00 a.m.
10:15 a.m.
11:15 a.m.
11:30 a.m.
12:30 p.m.
BREAK
Breakout Sessions
BREAK
Breakout Sessions
Oh, Say Can You Say Networking Lunch
Sponsored by…
1:30 p.m.
2:30 p.m.
2:45 p.m.
3:45 p.m.
4:00 p.m.
Breakout Sessions
BREAK
Breakout Sessions
Refreshment Break
House of Delegates/Elections
Breakout Sessions
5:00 p.m.
5:00 p.m.
6:00 p.m.
9:30 p.m.
Education Adjourns for the Day
Women in LTC Leadership Reception
Sponsored by…Bonaventure Senior
Butter Battle WHCA-PAC Fun Night
Sponsored by…
Presidents’ Reception Hospitality Suite
Sponsored by…
Wednesday, May 25, 2011
7:30 a.m.
8:00 a.m.
Registration Opens
Keynote Session
Younger Next Year; Chris Crowley
Sponsored by…
9:00 a.m.
9:15 a.m.
10:15 a.m.
10:30 a.m.
11:30 a.m.
11:45 a.m.
12:45 p.m.
BREAK
Breakout Sessions
BREAK
Breakout Sessions
BREAK
Breakout Sessions
Having a Ball Awards Luncheon
Sponsored by…
1:30 p.m.
5:00 p.m.
7:00 p.m.
WHCA Annual Expo Begins
WHCA Annual Expo Concludes
500 Hats Convention Fun Night
Sponsored by…
Thursday, May 26, 2011
8:30 a.m.
9:00 a.m.
10:00 a.m.
10:15 a.m.
11:15 a.m.
11:30 a.m.
12:30 p.m.
Registration Opens
Breakout Sessions
BREAK
Breakout Sessions
BREAK
Breakout Sessions
Convention Adjourns
Perks, and Provisos!
Attending the WHCA Annual Convention and
Exhibition is a lot fun, and it is beneficial in many ways.
Here are just a few of the perks for those who attend!
 You can earn up to 22.5 continuing education units
(CEUs).
 You will have the opportunity to network with
other providers, exhibitors, speakers and long
term care professionals.
 You will find little surprises around every corner—
you might even win a prize!
 You might get a free lunch for the front-line,
hourly-paid caregivers at your facility if you are
part of the WHCA Group Retro Program—more
details under Provisos.
 All full-packet registrations include entry to the
WHCA-PAC Butter Battle Fun Night and Auction
and the 500 Hats Annual Fun Night!
 As an attendee, you will receive a tote bag, access
to all electronic version handout materials,
refreshment breaks, meals, entry to the
tradeshow, goodies and give-away items, chances
to win and the opportunity to evaluate the
convention events and education.
Participate in this year’s WHCA-PAC Medline Golf
Invitational and you could be a winner! Each player
will compete for best team score, Men’s and Ladies’
KP, Men’s and Ladies’ Longest Drive and an
opportunity to strike it rich on the bomber hole!
For complete details and registration form, see the
WHCA-PAC Spring Golf Invitational brochure in this
packet!
Many thanks to our primary sponsor…
Many thanks to our current hole sponsors…
Advanced Lifeline Services  Basic American
Bonaventure Senior Living  Caring Places Mgt.
Dynamic Medical Systems  Hyatt Corporation
Hyatt Family Facilities  Integrated Business Services
Kindred Healthcare  North Central Care Center
Northwest Bus Sales  Senior Services of America
Sunshine Health Facilities  UHF Purchasing
WHCA Chapter Ten
While attendance has its privileges, there are also
some expectations and requirements. Following are
some of the provisos for those that attend!
 Any and all cancellations must be made in writing.
All cancellations made on or before May 10, 2011,
will be subject to a $25 cancellation fee per
registered attendee. All cancellations made after
May 10, 2011, will not be eligible for any refund.
 For facilities participating in the WHCA Group
Retro Program, only front-line, hourly-paid
caregivers working in the same facility as a fullpacket registered attendee will qualify for free
admission on Monday, May 23 or Wednesday, May
25, 2011. The Group Retro Free Pass does not
include entry to the 500 Hats Annual Fun Night.
 Registrations received after May 9, 2011, will be
subject to additional fees. Please refer to the
package options in this booklet for pricing
information.
 Individuals registering to attend must be
employed by the company listed on the
registration form.
 Presentations may not be recorded in any fashion.
 Educational sessions are NO CELL PHONE ZONES.
Please put phones on silent mode or turn them off
while in sessions. If you must answer a call, please
do so outside of the room.
Presenters & Presentations
Work Like You Own It! Six Habits of Service Superstars;
Bryan Williams
Monday, May 23, 2011
Group Retro MONDAY!
1:00 – 4:00 p.m.
Work like you own it is an approach to one's job that is
shown through pride, passion, and professionalism.
Going above and beyond the customer's expectations is
the norm. Thinking of ways to "wow" both your internal
customers (co-workers) and your external customers is
the purpose. This session will review the work habits and
approach to service that world-class employees have.
Special emphasis will be placed on five habits of service
superstars. All attendees will leave this session will
practical and applicable tools/concepts to use
immediately. Acquiring and using the following six
habits will be discussed:
 Habit #1: How (and who) will I “wow” today?
 Habit #2: Identify customer preferences
 Habit #3: Give teammates recognition
 Habit #4: Be an ambassador
 Habit #5: Develop personal service standards
 Habit #6: Own complaints
These classes are designed for front-line, hourly-paid direct
care staff and those who help to train them. These classes
are offered to all WHCA Group Retro member facilities for
free to those staff who qualify. Registered attendees of
the convention may also attend if they would like. Each
class will span three hours.
Horton Saw a Who…a How…and a Why Jane’s Back
Hurts: The Common Sense Approach to Resident/Staff
Safety in Long Term Care; Cat Selman
The issue of Resident Safety has come to mean many
things since the Institute of Medicine published its
defining document in November 1999. Facilities should
be developing a "safety culture," and organizing and
integrating many other resident safety related activities
into their delivery of care process. Come and learn as Cat
shares common sense, safe practices that can work to
reduce or prevent adverse events, errors and injuries.
These practices can be universally adopted
by all healthcare settings to reduce the risk of harm to
residents and staff. Specifically, Cat will be addressing:
 Creating a culture of safety
 Matching health care needs with service delivery
capability
 Facilitating information transfer and clear
communication
 Specific settings or processes of care
Catherine R. “Cat” Selman, a nationally renowned
speaker, educator and consultant, believes that learning
should be fun—no matter what the topic is! She brings
to her sessions realistic, common-sense approaches and
techniques, along with humorous, down-to-earth stories
that educate, motivate and entertain. With over 30
years of experience in health care practice, education
and consultation, Ms. Selman has trained providers and
surveyors in all fifty states. She has held positions on a
variety of CMS Workgroups, assisting in drafting the
HCFA activities interpretive guidelines in 1987 and 1990.
More recently she assisted CMS with the development
of a Satellite Training Program for surveyors entitled,
“Surveying Activity Requirements in Nursing Homes”.
She served as a member of the CMS Panel of Experts
who revised the activity guidelines for federal
regulations F248 - Activities & 249 – Activity Director
Qualifications and assisted with the development of
surveyor training materials.
Sponsored by: WHCA Group Retro Program
While an optimal session for any individual working in
long term care, this session will be specifically designed
for those individuals working as direct care providers
and frontline staff in assisted living or skilled nursing
communities.
Dr. Bryan K. Williams is a consultant, trainer, and author,
who focuses on the areas of service excellence and
organizational effectiveness. His passion is “to serve
others so they may better serve the world”. World-class
service, continuous improvement, and purpose-driven
leadership are not unique to any specific industry;
therefore, providing exceptional service is possible in
virtually any setting.
Prior to this current venture, Bryan worked with the
world-renowned Ritz-Carlton Hotel Company, LLC for
almost 10 years. He assisted with setting and executing
the global training strategy for the company, and for its
corporate university, The Ritz-Carlton Leadership Center.
As a trainer and consultant for The Leadership Center, he
regularly traveled globally to teach the concept of
“service excellence” in addition to providing
consultation guidance. Over the last few years, Bryan
has worked with over 100 organizations in industries
ranging from Healthcare to Real Estate to Luxury
Hotels/Restaurants.
Sponsored by: WHCA Group Retro Program
Wait Staff Training: ABC of Serving—Make the
Customers Feel at Home; Barry Gesche
Throughout the day, residents are encouraged to
socialize and interact with their friends and staff during
meal times. It is imperative that all individuals who are
part of the dining experience understand how to make
their customers feel at home. This training is designed
to help staff understand what legendary customer
service is and how to implement it in their daily routine.
This session will focus on attitude awareness, service
that sells, serving standards, teamwork and creating a
place in which it is fun to live and work. In addition,
participants will learn the three legs of great dcustomer
service—caring behavior, precision and performance.
This interactive session will be fun and will provide tools
and resources that can be taken back to the
communities and implemented.
Barry Gesche, has been working in the foodservice
profession for more than 30 years. His fun and practical
approach to food and foodservice is entertaining and
enlightening. Presently, Barry is a training specialist for
Sysco Seattle Food Service.
Sponsored by: SYSCO
Tuesday, May 24, 2011
8:00 – 10:00 a.m.
Opening Ceremonies will begin with the National
Anthem, a welcome to Tacoma and invocation.
Immediately following, we will hear a special
presentation by Mark Parkinson, President/CEO of
American Health Care Association. We are delighted
that Mr. Parkinson can join us this year!
Keynote: What If and Why Not?! Mike Rayburn
Mike Rayburn is a captivating keynote artist with a
presentation completely unlike any you've ever seen!
Having been called "the World's Funniest Guitar
Virtuoso," Mike uses his astounding guitar creations,
uproarious songs, and veteran presentation skills to
encourage, challenge and inspire his audiences to leap
beyond their perceived limitations. He can focus his
program completely on entertainment, depending on
your needs. Mike draws from a wealth of life experience
as an adventurer, business owner, comedian, world-class
guitarist, author, philanthropist, husband, and father, to
deliver a presentation which is motivational, hilarious,
and musically amazing!
Just to set foot on the stage at Carnegie Hall is a career
moment for any performer. Mike Rayburn is one of a
handful of people in the world to become a regular
headliner at Carnegie Hall and to have recorded a live
"Mike Rayburn at Carnegie Hall" CD . However, Mike
performs most often for the world's leading
corporations and associations, doing more than 100
presentations every year. Some clients have booked
Mike as many as 10-12 times! His program is so unique he
has been featured in USA Today, Newsweek, Billboard,
Gig, Programming, American Entertainment, and
Successful Meetings magazines. General Audience.
Sponsored by: CWCapital
Join us for an evening of fun and FUNdraising!
Beginning with appetizers and drinks, moving on to dinner
and finishing with dessert and entertainment by
the HypnoChick, this evening promises to be
one like never before!
SILENT AUCTION, Networking, Entertainment and FUN
brought to you by…
10:15 a.m. – 11:15 a.m.
The Things You See on Mulberry Street; Robin Dale, Lane
Powell; Vicki McNealley, WHCA
In a perfect world background checks, staff monitoring,
and incident reporting would not be necessary.
However, sometimes care givers make mistakes,
sometimes they are careless, and sometimes they break
the law. In this session Vicki McNealley and Robin Dale
will review those safeguards that are in place to protect
residents and facilities when staff members behave
badly. This review will address state and federal
background checks, and when to use the state
regulatory exception process for certain staff
members. In addition, this presentation will clarify
parameters for the use of audiovisual equipment in both
nursing homes and assisted living communities;
including family and facility use of video recorders.
Finally, this presentation will examine the various
reporting requirements mandated by federal and state
regulations as they pertain to nurses and other staff
members; including new reporting requirements
mandated by Health Care Reform.
Robin Dale is a Partner in the Olympia office of Lane
Powell and serves members of the Washington Health
Care Association under contract. Mr. Dale has an active
litigation practice. He concentrates his practice on
governmental regulatory law, with a special focus on
long term care issues. He represents long-term care
providers in a wide range of disputes including
certification, licensing, Certificate of Need, survey,
reimbursement, as well as labor and employment issues.
Prior to joining Lane Powell, he served as an Assistant
Attorney General assigned to represent the Aging and
Disability Services Administration of the Department of
Social and Health Services in Long Term Care issues. Mr.
Dale is admitted to practice in Washington, Oregon and
Idaho. He received his J.D., cum laude, from the
University of Puget Sound, School of Law.
Vicki McNealley is the Director of Assisted Living Services
for the Washington Health Care Association. She
graduated from the University of Washington and
Washington State University. She has worked in the
long term care setting, taught nursing courses and
worked with the Department of Social and Health
Services as a boarding home licensor, a boarding home
quality improvement consultant and in the training unit.
Assisted living, skilled nursing owners, administration,
managers, corporate staff and risk managers.
Sponsored by: Lane Powell
You are invited to the Monday night Hospitality
Suite after the Pre-Convention Barbecue being
hosted by…
Culture Change: Creating Livable Environments; Barbara
Speedling, BS, Quality of Life Specialist
This all-day workshop will include an overview of the
culture change movement, the primary principles of this
ideology, and how this national perspective impacts the
expectations of regulators and consumers. We will
discuss the nature of community and what makes a
community attractive to potential residents.
Participants will be asked to help define homelike, an
ideal all long term care communities aspire to but often
fail to truly understand in a way that facilitates practical
and successful application.
A focus of this program will be on the integration of
values, beliefs and rituals into the planning and
development of facility programs and systems to
support true culture change. Participants will be
provided with a comprehensive explanation of how the
values, beliefs and rituals of individuals impact
community thinking and the development of “homelike”
environments for individuals living in communal settings.
Changing demographics, coupled with the
contemporary challenges of increased governmental
scrutiny, declining consumer appeal, shrinking resources,
and attractive alternatives, it is imperative for nursing
homes to successfully address the varied needs of many.
Most importantly, we will discuss effecting true culture
change: not simply a project, but a positive and lasting
change in the thinking and behavior of those who live
and work in the environment.
This workshop is appropriate to all disciplines and
positions. Achieving lasting change and satisfaction
requires the commitment and shared understanding of
everyone connected to the organization. Systems
failures, poor communication, personality conflicts,
prejudices, and office politics often complicate and
impede an organization’s success in the day-to-day. The
issues of behavior and attitude must be addressed
before true culture change can be achieved.
Barbara Speedling, BS, Quality of Life Specialist, is the
Director of Quality of Life Services for Healthcare
Compliance Group, LLC, a consulting firm servicing acute
and long-term healthcare facilities, adult residential
communities, and other community based healthcare
service providers. Her areas of specialization are
regulatory compliance and program development in all
aspects of quality of life and behavior management.
Barbara is well known as an educator on meeting the
psychosocial and behavioral challenges of varied
populations, including individuals with dementia and
mental illness. Over time, she has applied her
understanding of human behavior to education and
training programs designed to support leadership and
organizational development, regulatory compliance,
cultural intelligence, and empathetic approaches to care
and treatment.
Personality—A Leader’s Overview of Traits; Ken
Leatherman
Barbara began her career in long-term care in recreation
therapy, later specializing in the development of
environments and programs for people diagnosed with
Alzheimer’s disease. She has worked in various
capacities in residential and long-term care
environments. Her experience spans admissions,
marketing and public relations, patient advocacy, quality
management and community outreach. She has helped
many facilities develop specialized programs and
environments designed to overcome a broad range of
psychosocial challenges. Assisted living, skilled nursing,
owners, administration, managers, corporate staff,
professional development, team leaders and direct care
staff.
In this session we will go in depth into understanding
traits, energy style, decision making style and
environment and their effect on personality. In addition
we will talk about motivation, communication and how
to design high performance teams using your
knowledge of personality. In this session, participants
will gain understanding of the various personality traits,
learn to identify energy zones and decision making styles
as well as look at personality and job match.
DNS Track: Relationship Based Care—Secrets to True
Caring; Donna Wright
Relationship-based care holds the secrets to creating
successful care with our clients. We will discuss how to
transform our teams and our whole organization to
create better patient care and healthier work
environments for everyone. We will look at best (and
worst) practices around the world. You will be able to
take away strategies that work at all levels in healthcare
and create true quality care. Attendees will discuss what
is relationship-based care and learn to identify creative
ways to promote relationship based care and
collaborate across the organization. Attendees will also
discover ways to put energy back into their teams and
into themselves.
Donna Wright, RN, MS, is a staff development specialist
with Creative Healthcare Management in Minneapolis,
MN. Donna has worked with many health care
organizations to help them create meaningful, effective
programs that support staff development and
competency assessment for all departments. She is the
author of the book, The Ultimate Guide to Competency
Assessment in Healthcare – which has recently been
translated into Japanese, and is being used throughout
Japan. Donna has published and lectured across the
nation on topics such as creative educational strategies,
self-directed learning, competency assessment and
validation, creative approaches to mandatory training,
implementing shared governance, and creating a healthy
work environment. She has provided creative, fun
learning opportunities for staff and leadership on
communication, relationship and conflict management,
and leading empowered organizations. She is also one
of the co-authors of the national award winning book,
Relationship-based care: A model for transforming
practice. Assisted living, skilled nursing directors of
nursing services, care planners and nurse managers.
Ken Leatherman is currently a Managing Partner at
Alliance Insurance Group where he oversees the Risk
Management Practice. Mr. Leatherman has a
background in Conflict Resolution, Organizational
Development, Insurance and Personality. Mr.
Leatherman combines this experience to provide a
unique product entitled RiskMap which identifies the
underlying system and cultural causes of loss in the
insured’s environment then creates a strategically
benchmarked plan to address and change those factors.
Mr. Leatherman has been in the Insurance business for
over 25 years and has been correlating his organizational
work with risk management and has reduced the total
cost of risk for clients by well over 7 figures. Mr.
Leatherman has consulted and provided leadership
training for many companies including Unum, LISI,
Hearthstone Senior Living, and currently sets on the
Board of The Springs Living. Assisted living, skilled
nursing, owners, administration, managers, corporate
staff, leaders-in-training and lead staff.
Sponsored by: Alliance Insurance
GROUP RETRO is Offering
TWO Group Retro Days
this year!
WHCA Group Retro Member Facilities may
choose to send direct care staff (hourly paid)
to MONDAY or to WEDNESDAY of the
convention this year! Facilities taking
advantage of this offer must register one full
packet registration before they may send
any staff for the FREE day. Qualifying
individuals may attend one day only—
Monday OR Wednesday—not both. If you
have questions or need more information on
taking advantage of GROUP RETRO DAYS,
please contact Diana Hitchings at the WHCA
office by calling (800) 562-6170.
Falls Risk Reduction: Tools to Minimize, Respond and
Investigate Falls on Your Premises; Shelly Garzon, Tim
Ashcraft, Williams Kastner
Residents, patients, families, and the public have high
expectations about safety and well being at long term
care facilities (assisted living and skilled nursing
facilities). Such expectations go beyond the basic care
and assistance provided, and include physical safety of
the residents, patients, and their guests. This seminar
will look at ways to minimize, and even prevent, falls
throughout your facility (from parking lots to common
areas to patient/resident rooms). When falls cannot be
prevented, the steps on how to respond immediately
after the fall will be addressed. The presenters will
discuss who should be involved in fall investigations,
when and how an investigation should take place, and
what should be done once an investigation is complete.
The seminar will give practical suggestions on how to
reduce the likelihood of falls, and the tangible and
intangible benefits that can result. Since not every fall
can be prevented, attendees will learn about tools for a
successful immediate response and subsequent
investigation that can make a big difference in the
outcome of the event and the potential future liability.
The audience will also gain insight into what facts,
investigation strategies, and actions can increase
defensibility, what makes cases more valuable for future
plaintiffs, and what makes parties (and juries) angry in
these types of cases .
This seminar will be be a combination of a lecture format
and audience participation. The target audience are
individuals involved with patients at skilled nursing
facilities and residents of assisted living facilities, and
those that are involved in the administration of such
facilities.
Tim Ashcraft (Member) and Shelly Garzon (Senior
Associate) are both with the Tacoma office of Williams
Kastner. Mr. Ashcraft is an experienced litigation
attorney, and practices in a wide variety of areas
including medical malpractice defense, premises
liability, and commercial litigation. Ms. Garzon’s practice
focuses on providing legal representation to health care
providers in a variety of settings, including medical
malpractice defense, to premises liability, guardianships,
and more. Assisted living, skilled nursing, owners,
administrators, directors or nursing, managers, rehab
specialists and risk managers.
Sponsored by: Williams Kastner
You are invited to the Presidents’ Reception to
welcome new WHCA Board Chair and wish Tim
Lehner, outgoing Chair well! This event is hosted
by…
11:30 a.m. – 12:30 p.m.
How the Grinch Stole Payday; Sarah E. Swale, Lane
Powell
This presentation will provide an overview and update of
the most common legal pitfalls employers face in the
areas of: wage and hour compliance; handbooks and
social media policies; leave and accommodation
requests; and hiring, discipline and terminations.
Participants will also take away practical advice on how
to manage the risks involved in each of these areas by
making your employees' hearts grow three sizes larger!
Sarah E. Swale is a member of Lane Powell’s Labor and
Employment Group and Long Term Care and Seniors
Housing Client Services Team. She is also chair of Lane
Powell's Wage and Hour Team. Sarah focuses her
practice on employment litigation and counseling. She
defends clients against EEOC claims, discrimination,
harassment, hostile work environment and wrongful
termination in violation of public policy claims, and wage
and hour violations. Sarah also advises employers
regarding compliance with federal and state
employment laws, provides sexual harassment training,
drafts employee handbooks and personnel policies and
prepares separation and release agreements. Assisted
living, skilled nursing, owners, administrators, managers,
corporate staff, risk managers, human resources
professionals.
Sponsored by: Lane Powell
Nurse Delegation in Long Term Care; Carol Feaker
Nursing homes and Assisted Living Homes could hardly
run without it, but are you up to speed on all the
elements necessary to delegate properly? Do you have
the proper documentation in place? How often are you
rechecking the skills? Join Nurse Consultant Carol
Feaker, RN for an in-depth look at The Five Rights of
Delegation. At the conclusion of this program,
participants will understand who can delegate a task,
who can perform a delegated task, when delegation can
occur, and when delegation is prohibited.
Carol Feaker is a Registered Nurse and an Assisted Living
Operator. She obtained her Bachelor’s Degree from
MidAmerica Nazarene University in Olathe, Kansas.
Carol began her career as a CNA at a small Kansas
Nursing facility; little did she know that this “temporary
summer job” started a life long passion of caring for
people. She obtained her LPN, and began her nursing
career working with people with developmental
disabilities as a Resident Care Coordinator.
After a time in childcare services, Carol discovered that
her passion truly was working with seniors. She
returned to long term care as a DON in a rural Kansas
facility. As the largest employer in the area, she saw the
opportunity to bring her passion to the community. She
went to the district High School to teach a Health
Careers class. This also gave her the opportunity to
introduce students to working with geriatrics. Never
one to pass up an opportunity to serve seniors, Carol
accepted a position as a Regional Nurse with Midwest
Health. She currently oversees 14 facilities in 4 states
and serves on the Board of AALNA. She has been a
leader in developing and implementing innovative
programs for resident and staff in both community living
and long term health care settings. Assisted living, skilled
nursing, nursing managers, directors of nursing and nurse
delegation staff.
DNS Track: Collaboration for Success; Donna Wright
Collaboration is the key to success in our complex
healthcare environments. But how do we achieve this
lofty goal when we are pulled in so many different
directions and have different areas of accountability.
Learn the secrets of how this can be done. We will
explore the formula that many successful professions
have used to achieve true collaboration. Attendees will
discuss the reality of our healthcare environments and
learn how to build collaboration and teams throughout
the organization. (Presenter bio provided previously.)
Assisted living, skilled nursing directors of nursing services,
care planners and nurse managers.
Trust: The Heart of Leadership; Ken Leatherman
Trust is the essential element in high performance
relationships. Those who know how to build it, rebuild it
and assess the skill of building trust are more effective
and productive in getting things done. Participants will
be able to identify and implement the five behaviors that
build trust as well as understand the difference between
Low Trust and High Trust. Attendees will also discuss
the impact of low trust on organizations and
relationships and the process of rebuilding trust.
(Presenter bio provided previously.) Assisted living,
skilled nursing, owners, administration, managers,
corporate staff, leaders-in-training and lead staff.
Sponsored by: Alliance Insurance
What? No Facebook Page? How to Use Social
Networking for Business Growth; Cameron Micules
Facebook? Linkedin? Twitter? Most of us have heard of
these new social networking tools, but many don’t have
a good understand of what they really are and how to
use them. This session will provide an introduction to
the world of social media and discuss real-world
examples of how to use social networking tools to
promote your business and recruit the next generation
of talent. If your current knowledge of social networking
is limited to “that’s what my teenager uses to chat with
his/her friends,” then this session is for you. Attendees
will learn what Web 2.0 and Social Media really are. As
well, they will gain an understanding of the various social
media tools available such as blogs, wikis, and social
networking. Finally, attendees will discuss how to
promote their business through social networking and
how to use social networking for recruiting talent.
Cameron Micules is part of the marketing department at
PointClickCare and is directly involved with managing
and creating their online presence. He has created not
only the corporate website, but a number of mini-sites,
email marketing campaigns, and online customer
communication channels. He is currently engaged in
developing an online user community and social media
outreach programs. Cameron has vast experience with
social media and internet marketing and is a regular
contributor/commenter on a number of e-marketing
blogs. He graduated with distinction from the Canadian
Marketing Association’s E-Marketing program and is
actively managing personal and business blogs as well as
LinkedIn, Twitter and Facebook accounts. Assisted
living, skilled nursing, owners, administrators, managers,
corporate staff, risk managers, human resources
professionals.
Sponsored by: PointClickCare
Culture Change: Creating Livable Environments;
continued… Barbara Speedling, BS, Quality of Life
Specialist
1:30 p.m. – 2:30 p.m.
Sexuality in the Elderly; Carol Feaker
Is your facility ready for the baby boomers? Have you
implemented new programs and thought about
innovative programming? Are you aware that the baby
boomers grew up in an age of free love and sex, and that
they bring this ideology to your facility? Is your facility
prepared for the Elderly to explore their sexuality? Do
you have gay residents or unmarried couples? Do you
know? This presentation addresses the issues facing
facilities in terms of sexuality, privacy, and education.
Participants will be able to name the four primary drives
of humans, identify the myths surrounding the elderly
and sex, discuss how older adults express intimacy,
understand the difference between sex and sexuality,
discuss the changes in society that has affected sexuality
in the elderly, identify how the health care professional
can support sexuality in the elderly and describe how the
health care professional can educate families and staff.
(Presenter bio provided previously.) Assisted living,
skilled nursing, owners, administration, managers,
corporate staff, social services, activities, nursing
managers, nursing staff.
DNS Track: R+A+A, The Best Formula for Delegation and
Communication; Donna Wright
This workshop will discuss our accountabilities and
responsibility. We will explore ways to hold others
accountable and support collaboration. Join us for this
practical approach delegating and communication in the
real world of healthcare and succeed every day.
Attendees will discuss the accountabilities and
responsibilities we all share, and the type of
environment where these aspects can thrive. Attendees
will also learn ways to promote accountability in all team
members. (Presenter bio provided previously.) Assisted
living, skilled nursing directors of nursing services, care
planners and nurse managers.
Leadership in Tough Times; Ken Leatherman
Ever had an organizational or departmental crisis?
Ongoing difficult times caused by staffing, resources,
etc.? Do you know what the response process is to a
crisis, who will do what? How you as a leader can take
control of the environment rather than letting it control
you? During this session, learn what is critical in the first
hours of any event as well as who will respond and how.
Discussion will include what steps leaders can take to
help people adapt and to stabilize and restore
productivity to the environment. (Presenter bio
provided previously.) Assisted living, skilled nursing,
owners, administration, managers, corporate staff,
leaders-in-training and lead staff.
Sponsored by: Alliance Insurance
The Five Truths of Personhood and Elders; Cat Selman
What makes a “person” a “person?” Past, roles,
personality, self-worth, spirituality, etc., combined and
defined through years of living, are often used to
identify personhood. It seems that dementia has
become a dominant modern cultural image of becoming
“old.” In addition to “mainstream” society’s ideas about
getting older, there are notions of hopelessness, loss,
meaninglessness and perhaps most profoundly, the
suggestion that the person is wholly lost to the aging
process; that all that is left is a shell of the person who
“used to be.” HOWEVER….in the midst of confusion,
there stands an individual who is still in need of love,
understanding and the warmth of human
relationship…There stands a PERSON! How does facility
practice strip elders of their personhood? Can we initiate
a new culture of care that recognizes and responds to
the value and worth of an elder? Of course we can! Come
and learn the “FIVE Truths” of simply being a PERSON!
(Presenter bio provided previously.) General audience.
Culture Change: Creating Livable Environments;
continued… Barbara Speedling, BS, Quality of Life
Specialist
2:45 p.m. – 3:45 p.m.
They’re ONLY Words…; Cat Selman
“Sticks and stones may break my bones, but words will
never hurt me.” If only that were true! A word, once
spoken, cannot be recalled. Its impact could be
uplifting, comforting, respectful… destructive, harmful,
abusive… Whatever the impact, one thing is clear: words
have power! Which ones do we use in talking with our
elders, co-workers, families, and friends? Which ones do
we use in talking about our elders, co-workers, families,
and friends? Think about the words that are commonly
used to describe our elders….”feeders,” “wanderers,”
“demented,” “incontinent,”…the list goes on. What
about our words to, and about, our co-workers? Words
help to desensitize us and can prompt our actions.
Whatever words we are thinking certainly affects our
behavior ultimately. In this session Cat will share “stories
of impact,” encouraging participants to assess their own
use of words, and offering positive suggestions to
change our perspective on words. (Presenter bio
provided previously.) General audience.
DNS Track: Accountability is NOT a Four Letter Word;
Donna Wright
Join us for a humorous look at the realities of healthcare
today and how we can transform groups and our whole
organization to create better patient care and healthier
work environments for everyone. We will look at best
(and worst) practices around the world, and what gets in
the way of promoting accountability. And how to create
stronger accountability up and down the organizational
chart. You will be surprised how easy it can be.
Attendees will discuss our current healthcare
environments and realities of daily work as well as
identify ways to promote accountability. Attendees will
also learn ways to sustain accountability and focus on
your mission. (Presenter bio provided previously.)
Assisted living, skilled nursing directors of nursing services,
care planners and nurse managers.
Mandated Reporting; Pat Jennings, M.S., GCNS-BC,
Complaint Improvement Project Manager, DSHS
This session will address the commonalities of mandated
reporting responsibilities in boarding homes and nursing
homes per chapter 74.34 RCW. All residents who live
and receive care/services in licensed or certified longterm care settings deserve our full efforts to protect
them from, or to effectively intervene on their behalf
against, abandonment, abuse, neglect, possible criminal
mistreatment, and, financial exploitation. Mandated
reporting obligations by facilities and individuals will be
reviewed. The strategy of “fact-pattern specific”
incident data collection and analysis will be highlighted
as a primary critical thinking tool for use by facilities.
Participants will be better able to do the following after
attending this session:
 Describe commonalities and challenges associated
with mandated reporting of resident abuse, neglect
and financial exploitation in boarding homes and
nursing homes.
 Articulate the most recent legislative changes made to
chapter 74.34 RCW – Abuse of Vulnerable Adults Act.
 Apply critical thinking skills in your work of prevention,
recognition, investigation, resident protection and
reporting vulnerable adult abuse, neglect, and
exploitation.
 Distinguish between medication issues for internal
quality assurance activities and medication errors that
need to be reported to the department.
Pat Jennings represents the Department of Social and
Health Services (DSHS), Aging and Disability Services
Administration (ADSA) and works for the Division of
Residential Care Services (RCS) as Headquarters’ staff in
its Office of Consumer Services. She holds American
Nurses Credentialing Center (ANCC) Board Certification
as a Clinical Nurse Specialist in Gerontology. She is
Clinical Faculty, Biobehavioral Nursing and Health
Systems, School of Nursing, UW. Pat holds a Master’s of
Science degree from the University of Colorado and an
undergraduate nursing degree from the University of
Washington.
Since April 1989, Pat has worked exclusively for RCS in a
variety of progressively responsible positions. Pat is a
former nursing home surveyor/District Manager, and, a
Regional Administrator working with King County’s adult
family homes, boarding homes and nursing homes.
Complaint investigation activities within RCS represent
significant quality assurance work and directly impact
the safety and well-being of vulnerable adults living in a
variety of residential long-term care settings. In her
current role, Pat manages a number of specific
statewide projects and tasks that are a part of a larger
quality improvement initiative for RCS. She priorities,
plans and supervises complicated policy and research
issues related to complaint investigation and the
Complaint Improvement Project. She organizes,
interprets and communicates policy-related RCS
complaint investigation processes through written and
oral training material development, both for licensed
providers and for RCS staff. She shares responsibility for
writing RCS’ recent 2011 guidebooks designed to help
licensed adult family home and boarding home providers
with Mandated Reporting. Assisted living, skilled
nursing, owners, administration, nursing managers, lead
staff, resident care coordinators, risk managers, nursing
staff.
CCHIT Certification: What Does it Mean to Your Facility?;
Brian Dimit
Beginning in 2011, the Certification Commission for
Health Information Technology (CCHIT) began the
certification process for electronic health records (EHR)
used by long term and post acute care providers. This
will have an impact on long term care providers in
several ways including their ability to obtain federal
grant funding and economic incentives similar. During
this session, attendees will discuss CCHIT and what the
EHR certification program is as well as how the CCHIT
EHR certification program affects long term care
providers and the significant risk areas for long term
care. Additionally, attendees will better understand
meaningful use criteria for federal funding of HER
technology projects and the requirements that long
term care providers must consider when selecting and
deploying a certified EHR technology.
Brian Dimit of PointClickCare will present information on
CCHIT and EHR technology.
Sponsored by: PointClickCare
Culture Change: Creating Livable Environments;
continued… Barbara Speedling, BS, Quality of Life
Specialist
4:00 p.m. – 5:00 p.m.
House of Delegates During this meeting, Delegates will
conduct association business, elect officers to serve on
the WHCA Board of Directors and hear updates from the
state and national level with regard to long term care.
Open to all attendees; only qualified delegates may vote.
DNS Track: Sustainable Information: The I2E2 Formula
Every Leader Should Know; Donna Wright
Sustainable change is not always easy. We are all
desperate to avoid the “flavor of the month” in our
implementations and change projects. This workshop
will give you a formula for success in transforming
groups, teams and whole organizations. Learn the
secret that great leaders are using. Attendees will
explore the phenomena of change and transformation in
healthcare and the myths associated with it as well.
They will also learn creative ways to collaborate across
the organization and how to deal with negativity.
(Presenter bio provided previously.) Assisted living,
skilled nursing directors of nursing services, care planners
and nurse managers.
Culture Change: Creating Livable Environments;
continued… Barbara Speedling, BS, Quality of Life
Specialist
Wednesday, May 25, 2011
8:00 a.m. – 9:00 a.m.
Younger Next Year: Lessons for the Long-Term Care
Industry; Chris Crowley
Chris Crowley, author of the New York Times best seller,
“Younger Next Year,” will spell out the dramatic
changes taking place in today’s aging population and
how these changes impact the long-term care industry.
Crowley will issue a wake-up call to operators of
retirement communities, assisted living and other longterm care facilities on what’s needed to serve the Baby
Boomer generation. His recommendations are based on
years of experience studying and writing on aging issues.
His books have sold over a million copies and been
translated into 20 languages. As keynoter, Crowley will
speak directly to owners, operators, administrators,
nurses, and other caregivers on what long-term care
facilities must do to survive and prosper in the next 10
years.
Attendees will gain a fresh perspective on the needs and
lifestyle objectives of new seniors and learn ways to
translate these objectives into long-term care services
that will attract today’s new seniors. Participants will
also be challenged to compare their facilities and
services with the emerging long-term care market and
hear specific recommendations for changes in facilities
and services to compete in the long-term care market.
General audience.
Sponsored by: Lewis & Clark Long Term Care Risk
Retention Group
9:15 a.m. – 10:15 a.m.
We will be offering Horton Saw a Who…a How…and a
Why Jane’s Back Hurts: The Common Sense Approach
to Resident/Staff Safety in Long Term Care; Cat Selman
again for those who are attending Group Retro
WEDNESDAY! In addition, we will offer several other
safety-promoting workshops for Group Retro attendees,
as well as other presentations for all of our attendees.
Making Meals Magnificent; Cindy Heilman
Oftentimes management feels the diversity of staff is a
barrier to making connections or to excelling at meal
service, citing language barriers, or cultural differences
as culprits. In this memorable, insightful and often
humorous, interactive session Cindy outlines simple
techniques that will immediately boost your service
connectivity no matter how diverse a serving staff you
have. In fact, the take away is that diversity is a benefit
to you! Learn why and how your staff should be
engaging residents through proper use of etiquette and
superior customer service skills.
Attendees at this session will realize the importance of
service by participating in this unique sit-down dining
experience. (Seating is limited to 50—first come, first
served.) They will also recognize how the diversity of
your staff impacts the dining experience and explore
strategies to integrate diversity into your overall dining
program. Finally, they will learn how to engage residents
through the use of proper etiquette and superior
customer service.
Cindy Heilman is a hospitality& food service industry
veteran, Dietetic Technician Registered, and CEO of
Higher Standards, LLC. She holds a masters degree in
Food and Nutrition Management, and is the creator of
Kind Dining® Training, the unique program that
improves serving staffs in senior living communities. She
is a national speaker and trainer on mealtime hospitality
and food service standards. Assisted living, skilled
nursing, dietary mangers, dietary staff, activities staff,
owners, administrators and managers.
Sponsored by: Healthcare Services Group
Don your favorite hat and join us
for an unforgettable evening of fun,
entertainment, music and dancing!
WEDNESDAY, MAY 25th at 7:00 p.m.
Your BEST and MOST CREATIVE hat may win a prize!
This evening is brought to you by…
It’s the Culture, Stupid!; David Sedgwick
The key factor in determining sustainable success is your
facility’s culture. Learn how companies and facility
administrators can lead the transformation of their
facility the right way – through an engaging, stretching,
and rewarding collaboration with your staff and
residents. In addition to the dramatic case studies,
discussion, and Q&A, Dave will give you a how-to
formula to take back to your facility so that you can take
your culture from good (or bad) to great in 100 days.
Dave Sedgwick has served as The Ensign Group's Vice
President of Organizational Development since
December 2006. Mr. Sedgwick joined Ensign in 2001,
and from September 2002 to December 2006, he served
as an administrator at 3 facilities in Arizona and
California. As VP of Organizational Development, Mr.
Sedgwick is responsible for Ensign's AIT Program which
trains an average 18 AITs per year. He also oversees
Ensign University, delivering management, leadership,
and technical training to the administrators, directors of
nursing, and department heads throughout the
organization. He earned an MBA from the University of
Southern California. Assisted living, skilled nursing,
owners, administration, managers, corporate staff,
professional development, leaders and direct care staff.
Body Mechanics/Patient Transfers—A Review; Maxell
Perkins, Infinity Rehab
The seminar will review principles of body mechanics
and correct patient transfer techniques to minimize risk
of injury to either yourself or your patients/residents. A
review of stretching activities will also be done.
Information reviewed includes: anatomy review;
principles of good body mechanics; transfer techniques
for typical patient/resident transfers. Participants will
gain an understanding of the anatomy assoicated with
good posture/correct body mechanics as well as
understand the principles of good body mechanics.
They will also be able to identify the rules to remember
related to proper body mechanics and be able to
demonstrate correct body mechanics/patient/resident
transfer techniques.
Maxwell Perkins, M.S., OTR He has over 26 years of
experience working as an occupational therapist in a
variety of health care settings. He has worked in the SNF
environment for the last 16 years serving in both a
clinical and operational role for both in-house and
contract service therapy companies. Maxwell currently
is the Director of Clincial Services for Infinity Rehab with
responsibility for overseeing the clinical operations for
rehab including OT/PT and SLP. Skilled nursing rehab,
direct care staff, nursing staff, directors of nursing and
professional development staff.
Sponsored by: Infinity Rehab
Politics, Power and Influence: Your Role As A Legislative
Advocate; Rich Miller, Moderator
State legislators are confronted with literally thousands
of issues and proposed pieces of legislation every
legislative session. Due to the sheer volume of
proposals, many members of the legislature are
confronted with debating issues upon which they have
little firsthand experience. The power to influence
legislative policy is based largely on active, persistent,
and consistent efforts to communicate with legislators.
By becoming an effective advocate, you not help ensure
that legislative goals are carried out, but you also help
ensure that our legislative system operates with the
necessary checks and balances. In short, the information
you provide elected decision-makers helps to create
better laws.
This breakout session is designed for long-term care
leaders who want to increase their effectiveness with
elected policymakers through active engagement at the
building level…and beyond.
We’ve assembled a panel of legislators and lobbyists to
help drive the discussion. Join these experts as they
share inside stories and strategies designed to help you
lead the charge for effective legislative relations for your
company and profession. General audience.
Hunches in Bunches
Pre-Convention Barbecue
You are invited to join us for the
Hunches in Bunches PreConvention Barbecue if you are on
site Monday, May 23rd at 6:30 p.m.
Board member, golfers, Group
Retro Day attendees, exhibitors on
site and all other convention
attendees are welcome!
This event is sponsored
by the professionals
at…
10:30 a.m. – 11:30 a.m.
What’s All the RAC-et About?; Tracy Fritts, Consonus
The RAC (Recovery Audit Contractor) audits have arrived
and our Intermediaries and MACs are still auditing too! It
is imperative to understand what they are looking for
and have documentation in place for justifying the
services we provide. This session will explore the
Medicare Claims Review process and teach participants
to successfully navigate through the appeal ladder.
Attendees will engage in an overview of documentation
requirements and hear an explanation of RACs- scope,
purpose, and individual contractor’s resources.
Additionally, attendees will discuss the Medicare Claims
Review Process and learn tips for handling
documentation requests as well as writing appeal letters
and supporting your case.
Tracy Fritts received her Master’s of Science in Physical
Therapy from Pacific University. She is licensed as a PT in
Oregon and Washington and she has been an active
member in APTA and OPTA since 1990. She represented
the OPTA as a Oregon PT Licensing Board Liaison for 2
consecutive 2-year terms and served on the Rules
Advisory Committee in 2005.
Tracy joined Consonus in 1995 as a Rehab Director at
Marquis Care at Vermont Hills. She was promoted to
Lead PT then Director of Peak Staffing (Consonus
Staffing) and eventually to Area Director. During this
time, Tracy was primarily responsible for the
development of operations in Washington State. Tracy
was promoted to the Regional Vice President of
Operations position in 2008 and oversees the operation
of 40 rehab programs in Oregon, Washington, and
Wisconsin. In September, Tracy will complete a
fellowship with the Aging Services of Washington
Leadership Institute. Tracy lives in Portland with her
husband and their two noisy, rambunctious, and funloving boys. Skilled nursing administration, directors or
nursing, managers, nursing staff and rehab staff.
Sponsored by: Consonus
Repositioning/Best Value; Don Lloyd, Rushforth
Construction, Moderator
The purpose of this workshop is to introduce owners
and operators of the senior housing and care spectrum
to the new realities facing the industry in the years
ahead and planning for remodel, reconfiguration or
repositioning. The session will provide new trends and
the new thinking about today’s consumer as far as what
they want and what they are willing to pay for. We will
also discuss what a site says about its strengths and
weaknesses related to affluence, competitive advantage
and price. The panel will provide key trends in the
design and product mix that are resonating with today’s
customer and caregiver as well as provide insight to the
services and programs and partnerships that create a
stronger demand in the marketplace.
Tom Peters will provide an update on the conventional
finance market, as well as Fannie Mae and Freddie Mac.
He will help compare and contrast the various options
and corresponding terms. Heidi Begeot will overview
financing with FHA/HUD insured loan programs. She will
outline changes and current underwriting guidelines for
healthcare new construction, substantial rehabilitation,
purchase, and refinance.
We will work together as a team to identify options for
the three R’s—remodel, reconfiguration and
repositioning. We will use examples of real projects and
discuss things that work well and things that do not and
why. Attendees will learn how to get the biggest bang
for your buck no matter how small or big a project is.
Assisted living, skilled nursing, owners, administration,
corporate acquisitions staff, investors and planners.
Panelists: Steve Wright, Wright Mature Market Services;
Kent McLaren, Architects BCRA; Marc Streleski, Rushforth
Construction; Tom Peters, CWCapital; Heidi Begeot,
CWCapital.
Sponsored by: Rushforth Construction and CWCaptial
Making Meals Magnificent, continued…; Cindy Heilman
Horton…, continued…; Cat Selman
It’s the Culture, Stupid, continued…; David Sedgwick
After an inspiring workshop on Institutional to Hospitality: The New Model, be sure to visit the
before and after feature in the tradeshow to see the results of a not-so-extreme makeover.
Learn how you can make dramatic improvements with small changes and upgrades! The before
and after feature will be in the center of the tradeshow—you’ll see how to make your dining area
fabulous and hospitable! Many thanks to our friends at Jeffrey Demure + Associates and Kwalu
for providing this feature!
11:45 a.m. – 12:45 p.m.
Setting the Meal; Cindy Heilman
Setting the meal presents the knowledge, skills and
attitudes required to ensure that the flow of the meal
meets resident’s expectations. Pre-service planning to
protect the integrity of the product (meal served) is a
critical element that no server is born knowing.
Attendees at this session will learn ways to boost your
staff’s value to your company, their sense of job security
and job satisfaction. They will also explore your server’s
relationship to your resident’s and how that affects their
dining experience. Attendees will discover how staff
becomes appreciated for being of service and how to be
able to help staff interact/communicate with peers and
residents in a way that nurtures a healthy sense of
community. (Presenter bio provided previously.)
Assisted living, skilled nursing, dietary mangers, dietary
staff, activities staff, owners, administrators and
managers.
Sponsored by: Healthcare Services Group
Falls Management—Proactive Approaches to
Decreasing Falls and Injuries; Kelly MacNeill-Cooney, MA,
CCC-SLP, Summit Pacific Rehab, Moderator
The leading cause of death from injury for people 75 and
older is from falls, and hospitalizations for falls are five
times higher than those for any other injury in this
population. The cost of these falls in 2000 was
estimated to be $19 billion; by 2020 this number is
estimated to increase to $55 billion. This course will
focus you and your team on a proactive approach to fall
prevention. Our highly experienced panel of experts will
help you, the Executive Director, Nurse Manager, or
facility team member to manage falls in your senior living
community.
We will address fall prevention from a multidisciplinary
point of view. The panel will discuss how the
interdisciplinary team, including but not limited to:
nursing, therapy, pharmacy, and administration, can
contribute to reducing fall risk in your resident
population. This course will help those of you that use
MDS 3.0 to use it as a tool to identify fall risk individuals
and those with changes in mobility status. You will leave
this course with practical information and perspective
for falls management. There really never is a time when
we can say, “We’ve done everything we can.”
Let us help your team to come up with even one more
intervention. Attendees will learn to identify
multidisciplinary fall prevention, assessment, and
intervention techniques from referral to admission to
discharge as well as understand the impact of
medications on fall risk. In addition, we will discuss how
to facilitate rehabilitation team involvement in fall
prevention and the MDS 3.0 implications on fall risk
assessment and prevention. Assisted living, skilled
nursing, owners, administrators, directors or nursing, MDS
nurses, nursing staff, rehab professionals, direct care staff.
Panelists: Lisa Stubenrauch RN BSN CDONA/LTC RAC-CTNHA; Nicolle King Deering, RPh, CGP, FASCP; Kelly Emerson,
PT; Mira Waszak, OTR/L
Sponsored by: Summit Pacific Rehab
Exercise and Physical Activity in Aging; Michael Billings,
Infinity Rehab
According to the National Blueprint (2001) physical
inactivity is an epidemic that directly affects healthcare
costs. By increasing physical activity levels, particularly
among older adults, chronic diseases and disability can
be reduced, thus lowering healthcare costs. Scientific
evidence increasingly indicates that physical activity
offers one of the greatest opportunities to extend years
of active independent life, reduce disability, and improve
the quality of life for older persons as well. The
American College of Sports Medicine has recently
updated the exercise recommendations for the older
adult, addressing the areas of strength,
cardiorespiratory fitness, flexibility and balance.
Exercise prescription for these domains is a challenge as
the needs of older adults vary tremendously across the
continuum of living possibilities: from the
institutionalized, frail long-term care resident to the
independent, community dwelling older adult. In
addition, 80% of adults aged 65 or older have an
underlying chronic health condition and 40% have a
functional disability, both of which must be factored into
any exercise or wellness program.
This session will focus on current exercise
recommendations, including strength, aerobic fitness
and balance, for both the healthy older adult as well as
those with chronic diseases or disabilities. Best practices
for testing and exercise training guidelines for older
adults as identified in the research literature would be
reviewed. Concepts such as 1 repetition max, aerobic
reserve, VO2 max, target heart rate, and metabolic
equivalents (METs) will be included in the presentation.
In addition, testing procedures such as the seated step
test, Berg balance, Senior Fitness Test, and others will be
reviewed including normative data for each.
Michael has been in the rehab industry since 1991 with a
focus on older adult rehab since 1995 and currently
serves as President of Infinity Rehab, supporting his
Regional Directors of Operations and Area Rehab
Directors with training, support and leadership. His
special interests include managing program clinical
intensity and patient outcomes with special emphasis on
therapeutic exercise for the older adult.
Michael has been a member of the American Physical
Therapy Association (APTA) since 1992 including
membership in the Geriatric and Cardiopulmonary
sections. He has been active in the Oregon Physical
Therapy Association, including service on multiple
committes. He has lectured locally and nationally on
long-term care issues, including wheelchair seating and
positioning, Medicare regulations, and fitness for the
older adult. He served as an adjunct professor at Pacific
University in Forest Grove, OR from 2000 to 2007
providing instruction to 3rd year physical therapy
students in the Doctoral Physical Therapy program. Just
this year he received his Certification as Exercise Expert
for Aging Adults (CEEAA) from the APTA. General
audience.
Sponsored by: Infinity Rehab
Healthcare Reform and the Future of Strategic
Alliances; Lisa Hoglan, Moss Adams
A result of the recently passed healthcare reform
legislation, Accountable Care Organizations (ACOs) and
other strategic alliances have emerged as possible
models to meaningfully influence and deliver integrated
patient-centric health care in this country. This session
will discuss ACOs, joint and strategic alliances, and the
future role these new models may play in delivering the
right care at the right place and the right time for the
best price for consumers. Including the potential
implications on providers in the senior living market.
This presentation is geared for owners, CFOs, financial
directors, and controllers of long-term care facilities,
including assisted living, skilled nursing, and retirement
center controllers, CFOs, and finance professionals.
Attendees will learn how these new trends affect senior
living markets and discover if there are any opportunities
to capture more market share. Discussion will also focus
on what is happening in our local market, the definition
and description of the ACO model and what questions
that should be considered when assessing an ACO
model.
Learn why your organization needs to take stock and
determine if an ACO model makes sense for your
organization—now or in the near future.
Lisa has over 20 years in public accounting and 6 years of
private accounting experience in the health care
industry. Her full-time health care practice includes
working with CCRCs, retirement centers, assisted living
providers, skilled nursing facilities, physician clinics,
managed care organizations, mental health, community
health, and health and welfare trusts. She has
experience conducting audits in accordance with HUD
and OMB Circular A-133.
Lisa leads the Tacoma office health care and not-forprofit practices. She is the firm leader for the senior
living sub-industry group. She is an active member of
Aging Services of Washington, and the Washington
Health Care Association. She attends national AAHSA,
AHCA and NIC conferences. She has been a speaker at
numerous conferences on accounting and auditing
topics as well as benchmarking, fraud, internal controls,
strategic planning, management succession and board
leadership. Assisted living, skilled nursing, owners,
administrators, corporate staff, managers, directors of
nursing, nursing managers.
Sponsored by: Moss Adams
Institutional to Hospitality: The New Model; Jeffrey
Demure, Jeffrey Demure + Associates, Moderator
What is the difference between The W Hotel and a Motel
6? (Besides price.) You can probably list five major
differences without much consideration. The W has
great design, better locations, top-notch service, cooler
people, and it smells better! What you may not be able
to articulate as readily are the intangible and
subconscious elements of The W. The consistent
message incorporated on all signage and print materials,
the way the staff addresses you and the words they use,
the attire of the staff, the music playing in the
background, and the fresh smell that permeates the
environment. All of these subconscious elements are
reinforcements of a consistent brand message, which is
a message about hospitality. Attendees will learn the
concept of front stage and back stage and the
importance of a consistent brand message as a filter for
all decisions. As well, attendees will learn how their
building can reflect their brand promise through
consistent and recognizable elements.
Architect Jeffrey DeMure will provide an overview of the
psychographics, needs, and desires of the next wave of
Older Adults. He will draw parallels between hotels and
environments designed for Older Adults and present
ideas for how you can bring the air of hospitality to your
skilled nursing or assisted living community. The
concept of Front Stage and Back Stage will be
introduced as the platform for creating a hotel-like
environment. This concept will be integrated into a
discussion on how to comprehensively address the
senses and how to make holistic decisions to achieve a
new vision for Older Adult communities. As a case study,
Jeffrey will discuss the 2011 WHCA Transformation Dining
Room, which will be unveiled on the show floor after the
presentation. Assisted living, skilled nursing, owners,
administrators, managers, corporate staff, marketing
professionals and planners.
Sponsored by: Jeffrey Demure + Associates
Repositioning/Best Value, continued… Don Lloyd,
Rushforth Construction, Moderator
Thursday, May 26, 2011
9:00 a.m. – 10:00 a.m.
Reducing Resident Readmission to Acute Care – Why it
Matters and How to Do It; Berry Brunk, COMS Interactive;
Sharon Eloranta, Qualis Health, Moderators
Reducing the Risk of Elopment; Terese Grady Moon,
Propel Insurance, Moderator
This session will provide information about the reasons
for the current focus on reducing unnecessary or
unplanned readmissions to acute care, and will describe
the elements in the Patient Protection and Affordable
Care Act that relate to this topic. The session will also
include a description of national and local readmission
reduction initiatives, and will provide descriptions of
tools successfully used by long term care facilities in
these efforts. Session attendees will participate in an
interactive overview of the Teach Back technique,
preparing them to use this technique immediately upon
return to their facilities to increase resident and family
understanding. Finally, attendees will hear from long
term care staff in a variety of roles – administrator,
nursing, and medical director – about their experiences
in implementing readmission reduction programs.
Ample time will be allowed for interaction and
questions.
During this presentation, the panel will discuss whether
or not elopements preventable and why, with new
technology, the number of elopements are on the rise.
In addition, the panel will talk about current dementia
statistics for patient demographics and the definitions
for wandering and elopement. Attendees will learn the
importance of assessing for elopement risk and how to
effectively perform that assessment. Attendees will
learn about current elopement technology and the
positives and negatives of that technology. Additionally,
participants will discuss care planning for elopement
prevention and how to develop site-specific missing
resident protocol. Finally, the panel will talk about
assessing your community’s current risk and elopement
management program as well as the elopement
management challenges with different community
models. All discussion will consider the legal impact and
requirements in order to help providers understand the
importance of and the key areas of a proactive
elopement risk assessment.
Panelists: Kris Morimoto, Aegis Senior Living; Jay
Stowers, Senior Risk LLC
Sponsored by: Propel Insurance
Lights, Camera, Action; Gary LeVee, BVL Productions, Inc.
Video based content is becoming an increasingly utilized
media for presenting a business’ specific capabilities.
This session will evaluate why video—what it can and
cannot do. It will include information on what it really
takes to produce a quality video piece. Discussion will
also center on the video messaging techniques and wrap
up with unique business benefits that often result from
the video production process. Mr. LeVee will utilize
actual examples of videos to speak to the good, the bad
and the ugly!
This session will be led by Gary S. LeVee. He has spent
the last 30 years providing executive level strategic sales
and marketing consulting to a host of Fortune 500
companies and their ad agencies. He held executive
level positions at two of the world’s largest marketing
research firms, A.C. Nielsen and Information Resources,
Inc. More recently, as a found and director of BVL
Enterprises, he has chosen to focus his efforts on the
owner/operator of small and medium sized business
entities and improve their competitive positions within
the marketplace.
Sponsored by: BVL Productions, Inc.
Upon completion of this session, attendees will be able
to relate statistics about the frequency and cost to the
healthcare system of unnecessary readmissions to acute
care from the long term care setting as well as use the
Teach Back technique to improve resident and family
understanding. Attendees will also be able to list three
tools that have been successfully used in long term care
to reduce readmissions and describe the experiences of
administrators, nurses, patient/family and physicians in
readmission reduction efforts in long term care.
Panelists: Dr. Bruce Smith, MD, FACP, CMD, Service Line
Chief & Medical Dir for Hospice & Palliative Care, Group
Health; Linda J. Duchscherer RN, MS, CPHQ, Virginia Mason
Hospital/SNF Care Transition Project Manager; Selena
Bolotin, LCSW, Qualis Health, Project Director for CMS Care
Transitions project; Carol Higgins, OTR (ret), Qualis Health,
Teach Back Trainer. Joy Hanson MN, RN, CNL and Linda J.
Duchscherer RN, MS, CPHQ, Virginia Mason Hospital/SNF
Care Transition Project
Sponsored by: COMS Interactive, Qualis Health
A Leader’s Guide to MDS; Jennifer Pettis, Harmony
Healthcare International
The session will provide insight to coding select sections
of the MDS 3.0. The course will outline strategies for
interdisciplinary communication, deadlines and
maximizing reimbursement through identification of
clinical qualifiers. Attendees will hear discussion on the
SNF RUG-IV Reimbursement System and strategies for
rate preservation and optimal reimbursement. At the
end of this session, attendees will be able to summarize
characteristics of the MDS 3.0 assessment, identify
strategies for enhancing revenue through the MDS
process and be able to identify case management
strategies for rate preservation.
Jennifer Pettis, RN, WCC, RAC-MT, C-NE, is an Instructor
and Regional Consultant for Harmony Healthcare
International. In addition to being a Master Teacher for
the American Association of Nurse Assessment
Coordinator (AANAC) resident assessment coordinator
certified (RAC-CT) program, Certified Nurse Executive (CNE) program and Medicare University, Jen provides
minimum data set (MDS) training through the State
University of New York at Albany's School of Public
Health. She has expertise in all areas of the resident
assessment instrument, including the clinical, financial
and quality reporting aspects of it.
Having begun her career as a nurses’ assistant, Jen has
held various roles in healthcare over more than 20 years
and has extensive clinical and management experience.
She has expertise in wound care, particularly in systems
management related to the prevention and treatment of
pressure ulcers in the nursing home. Past
accomplishments include participating in the 2008
revision of the American Medical Director Association
(AMDA) Clinical Practice Guideline related to pressure
ulcers as well as representing the American Association
of Homes and Services for the Aging (AAHSA) as a
member of the Collaborating Organizations Council of
the National Pressure Ulcer Advisory Panel (NPUAP). Jen
currently serves on the Certification Committee of the
National Alliance of Wound Care (NAWC), the Regional
Editorial Advisory Board of ADVANCE for Nurses
Magazine and the National Editorial Advisory Board for
AANAC. She has authored various articles related to long
term care and has presented sessions at numerous state
and national long term care conferences.
Sponsored by: Harmony Healthcare International
10:15 a.m. – 12:30 p.m.
Vibrant Community and Amenity Spaces; Valerie Thiel,
SAGE Architectural Alliance; Melinda Sechrist, Sechrist
Design Associates
“A strong sense of community” is the most important
factor to high occupancy and resident quality of life,
according to the study that will be presented during this
session. Participants will examine what design factors
created the most successful vibrant common spaces
across a diverse range of senior communities. Based on
the results from 12 Seattle-area post-occupancy
evaluations conducted in 2009 by the AIA Design for
Aging Committee and SAGE Architectural Alliance, the
subsequent visits to more than 30 independent, assisted
and skilled nursing communities. Join us in exploring
what community innovations have proven most
successful. We will look at selected examples of vibrant
social and amenity spaces that support relationships
between residents, caregivers, family members and the
community. What affordable remodels can bring the
greatest value to your community? What were the most
common complaints raised by residents, and what does
their wish list include? Problem areas that repeat across
senor living facilities will also be covered. Join us in a
presentation and workshop discussion of design
innovations that directly affects residents’ quality of life.
Valerie Thiel is a principal of SAGE Architectural Alliance
and specializes in designing for aging with over 25 years
of architectural experience. She is a co-author of 12 postoccupancy evaluations in the Pacific Northwest and has
also researched Adult Family Home Design. She is an
active member of the AIA Design for Aging Committee,
NW Universal Design Council, and Seattle Pioneer
Network. She has been a presenter at the 2010 Aging
Services of Washington Conference, the 2010 AAHSA
National Conference, and Washington Society of
Residential Homes 2009 Conference. Her awards and
projects include the1997 AIA Honorable Mention for
Guam GMH Long Term Care Facility and numerous
projects on the west coast.
Melinda Sechrist, SAGE Alliance Interior Designer and
founder of Sechrist Design Associates. Widely
recognized for her innovative and creative design
solutions as well as for her leadership within the
profession of Interior Design, Melinda has an extensive
background in multi-family, hospitality and single family
design that created a natural segue to the specialty of
design for senior living environments. Here she can
combine the most beneficial characteristics from all of
these specialties into projects that benefit seniors.
Sponsored by: SAGE Architectural Alliance and Sechrist
Design Associates
Reducing Resident Readmission, continued…; Panel
A Leader’s Guide to MDS 3.0, continued…; Jen Pettis
How to register!
WHCA is GREEN again offering online
registration for this year’s convention.
To register, visit
http://www.whcaonline.com
If you need assistance or encounter any
challenges with our online registration
tool, please contact Pam or Sally at the
WHCA office by calling (800) 562-6170.
We will gladly assist you!
WHCA Convention Committee
Thank you to our Sponsors!
We wish to thank the following individuals for serving on
the 2011 Convention Committee! Their hard work and
efforts helped us create an amazing convention—
hopefully the best one yet!
Many thanks to the following companies for sponsoring
part of convention! Without them, our convention
would lack flair…it would be bare…or not even there!
Committee Co-Chairs
Donna Mueller, Infinity Rehab
Matt Fleming, Royal Park Care Center
Paige Ahnemiller, Cashmere Convalescent
Sam Allen, Innovatix
Marlene Baird, Northwest Mobile Services
Chris Bosworth, Willow Springs
Ben Coffman, Infinity Rehab
Courtney Collette, McKesson
Robin Dale, Lane Powell
Cameron Danby, MarkeTeam
Bev Davenport, HPSI
Sandy Davidson, Brighton Court
Andre DeKlerk, Invacare Continuing Care Group
Judy Gettmann, American Medical Technologies
Ella Groth, UHF Purchasing
David Haack, Mercury Pharmacy
Jack Heininger, Summit Pacific Rehab
Patti Hyatt, Hyatt Family Facilities
Joseph Just, Williams Kastner
Cynthia Katocs, US Foodservice
Debby Latham-Skagen, Sysco
Brian Lynn, Medline
Tommy Massey, Gulf South Medical Supply
Nichole McAlindon, American Medical Response
Alicia Moulton, SCA
Linda Poole, McKesson
Ryan Ring, Brighton Rehab
Michelle Root, Custom Rx Shoppe
Nancy Schauer, Moss Adams
Erika Schnell, Cashmere Convalescent
Rick Shigaki, Pfizer
Jerry Tretwold, Harmony House
Gloria Tucci, Cascade Park Vista
Debbie Ward, Pfizer
Jovan Yount, Medline
Accelerated Care Plus
Advanced Lifeline Services
Alliance Insurance Group
Amerinet
BVL Productions, Inc.
CWCapital
Consonus
Employer Resources Northwest
Evercare
Gulf South
HearHere
Healthcare Services Group
Illuminage
Infinity Rehab
Jeffrey Demure + Associates
KWALU
Lane Powell
Lewis & Clark LTC Risk Retention Group
LTC Properties, Inc.
McKesson
Medline
Mercury Pharmacy
Moss Adams
NAC Architecture
Northwest Mobile Services
Payless Pharmacy
Point Click Care
Propel Insurance
Rural/Metro Ambulance
Rushforth Construction
SCA/Tena
Schryver Medical
Summit Pacific Rehab
SYSCO
UHF Purchasing
WHCA Group Retro
Williams Kastner
Exhibitors
This year, WHCA created an online tradeshow so
providers can see who will be exhibiting and learn more
about them before we arrive in Tacoma! You can see our
virtual tradeshow on the WHCA website—check it out!
532
325
205
531
103
110
427
102
202
214
204
514
223
109
511
415/417
207
520
203
321
309
206
406
524
2
502
108
230/232
323
123
106
404
402
303
221
120
3
517
329
431
224
433
533
425
519
216
118
112
228
503
124
105
229
126
513
508
A/R SNF Solutions, LLC
Activities with FLAIR
Advanced Lifeline Services
Advanced Tissue
Aegis Therapies
Alliance Insurance Group
American HealthTech
American Medical Response
American Medical Technologies
Amerinet/HRS
Brighton Rehabilitation
Carlson Medical Equipment
Cascade Medical
CHS Pharmacy
Columbia Construction Services
Consonus
Cost Segregation Services, Inc.
Covidien
CWCapital
Diagnostic Laboratories
Dietitian Consulting Service
DMG & Associates
Dynamic Medical Systems, Inc.
eHealth Data Solutions
EK Coaches
Employer Resources Northwest
Encompass
Evergreen Pharmaceutical
Executive Search Solutions
Extendicare Health Services, Inc.
EZ Way, Inc.
First Quality Products
Food Services of America
Graham Field Healthcare Products/ Basic American
Medical Products
Gulf South Medical Supply
Hansen, Hunter & Company, PC
Harlow's Bus Sales
Harmony Healthcare International
HD Supply
Healthcare Services Group
HealthMEDX
HearHere by Lightspeed
HomeFree Systems
HPSI Purchasing Services
IlluminAge Communication Partners
Infinity Rehab
Innovatix, LLC
Irwin Partners Architects
Irwin Rogers Insurance
Joerns Healthcare
Keane Care, Inc.
Kelley-Ross LTC Pharmacy
Kwalu
LeaderStat, LLC
Legacy Power Systems
Life Care Centers of America
122
227
521
413
405
505
311/410
209
421
419
211/310
107
115
515
501
111
131
220
128
208/210
307
504/506
125
527
525
306
516
308
304
127
225
407
429
530
117
130
403
512
523
305
1
226
409
218
104
509
510
408
133
507
129
302
526
529
116
114
222
121
518
119
411
528
Linde RSS
Lovsted Worthington Insurance
LTC Properties, Inc.
M.D. Medical Supplies, Inc
Mangar USA
MarkeTeam
McKesson
MDI Achieve
Medline Industries
MedPro Associates (Smith & Nephew)
Mercury Pharmacy
Moss Adams LLP
Mt. Hood Solutions
Nestle Professional Vitality Beverage Solutions
Nimbus EMR Services, LLLP
Northwest Bus Sales
Northwest Health Systems
Northwest Mobile Services
Novartis
Nursecall Northwest
PAML-PACLAB
Payless Drug LTC Pharmacy
Peaks & Plains Medical, Inc.
Peoplefirst Rehabilitation
Pfizer, Inc.
PharMerica
Phoenix Textile Corporation
Pinnacle Quality Insight
PointClickCare
Premier LTC Pharmacy
Propac Pharmacy
Propel Insurance
Provider Management
Pryme Radio Products
RehabCare Group, Inc.
Revita Rehab
Rural/Metro Ambulance
Rx Care Assurance
SAGE Architectural Alliance/Sechrist Design
SCA/Tena
Schetky NW Sales
Schryver Medical
Scrips LTC Pharmacy
Signature Home Health
Silverchair Learning Systems
SimplyThick, LLC
SmartLinx Solutions
Sound Oxygen Service
Stanley Healthcare Solutions
Summit Pacific Rehab
SunDance Rehabilitation
SYSCO
Tax Advisors, PLLC
The Comphy Company
Thomas & Associates Insurance Broker
Time Equipment Company
UHF Purchasing Services
US Foodservice
Village Pharmacy Services (VPS)
Washington Automated, Inc.
Wells Fargo Insurance Services
Williams Kastner