Student
Health Center
Survey
September 20th, 2009
LIT Student Health Center
c/o: Mr. Pat Gavin
Director, Student Health Center
Lordsburg Institute of Technology
Subject: Report on the Results of the Student Health Center Survey
Dear Mr. Gavin:
We are pleased to present you with a report on the findings from our recent survey of LIT
students concerning the services provided by the Student Health Center. This report was
prepared following our initial meeting with you on April 2nd.
Per our meeting, we aimed to cover a general area of services to determine which services could
be improved upon or changed. With no immediate issues to be researched or questions to be
answered, we focused on the students’ general awareness of the Student Health Center, its
services, and their comparisons of it to other medical providers. We think you will find our
results both useful and enlightening.
The survey was distributed to a convenience sample using LIT students throughout campus over
the weeklong period of May 13th – May 17th. Campus areas of distribution included but were not
limited to the AJ Library, the Olive Center, various classes, and computer labs. The total number
of surveys tabulated came to 100. Questions on the survey were prepared using input from our
April 2nd meeting as well as personal and secondary data sources.
The results of this project can be used by your department to streamline currently offered
services and to suggest new services of interest to students. Our data tabulations can also help
your department excel in under-serviced areas and continue to keep up the good work in other
areas. We would like to thank you for your assistance in this research and we wish you the best
of luck in the future.
Sincerely,
Aaron Jean
Robin Peterson
Table of Contents
Letter of Transmittal……………………………………X
Executive Summary……………………………………..1
Research Introduction…………………………………..2
Introduction…...……………………………….2
Objectives………………………………………2
Methodology……………………………………………...3
Results…………………………………………………….3
Frequency Interpretations…………………….3
Cross Tabulations……………………………...9
Conclusions and Recommendations……………………10
Limitations ……………………………………………....12
Appendices ………………………………………………15
Research Proposal……………………………..15
Questionnaire…………………………………..16
Descriptive Statistics…………………………...20
Frequency Tables……………………………....23
Cross Tabulations………………………………47
Executive Summary
Knowing what is offered at your school, what costs you pay without even knowing, and what
services are offered to you are all important details that students should be aware of to take full
advantage of their “student status”. Does LIT do this for you? A survey was conducted to
discover if students at LIT really do know what is offered to them. The purpose of this research
is to assess whether or not the Student Health Center is doing a good job at informing students of
its services. This research can also help the Student Health Center to improve its services, to
help increase patient count and patient service, as well as to give students the confidence to
choose the Student Health Center as their primary healthcare provider. An additional benefit
most students might overlook is the Student Health Center is located on campus and is reliable.
Does this mean anything to the average LIT student? Does the Student Health Center measure
up among other healthcare providers? This and more is what we intended to discover.
Information was collected through a survey distributed to 100 LIT students (through a
convenience sample) with varying class loads, residence locations, and ages. Data collected
from the questionnaire (questionnaire attached in the appendix) was entered into a data analysis
program (SPSS) and analyzed through statistical tools including descriptive statistic tables,
frequency tables, and cross tabulations.
Results of the survey showed that students’ opinions of current services provided by the Student
Health Center generally were positive, even when compared to other healthcare providers. It
was concluded that there is significant room for improvement in the areas of advertising,
knowledge for preventative healthcare services, and knowledge for hours of operation.
Recommendations include a heavy emphasis on a new advertising strategy for the Health Center
that will reach students while conveying its array of lesser-known services. Other areas to note
are doctor sincerity and affordable pricing. These two factors were more highly regarded than
timeliness of service and location of service.
Our intentions for this research project were to increase the effectiveness of the Student Health
Center to meet the wants and needs of the LIT student population. It is an already existing
service that can be improved.
Research Introduction
Introduction
With an increasingly more health conscious society, Americans are frequenting the doctor’s
office on a regular basis and seem to be genuinely concerned with fluctuations in their health and
changes in their bodies. In Lordsburg, the organic grocery store Olive Market has opened up in
the past year, new beauty and health spas including Dian’s Noble Spa have established
themselves just recently, Vitamin-R-Us opened its doors in the downtown mall, and Eat Healthy
diet menus have been added to several local restaurants’ menus. This overall shift for Lordsburg
means that the general health craze is upon us, so as students of Lordsburg Institute of
Technology, we wanted to research who was using the Student Health Center and what the
average student knew about its services.
With ever-present health threats to young adults it is important for LIT to do what it can to help
keep its students safe and protected. We want to contribute something to the health services and
health service improvements being provided to all current and future LIT students; and by doing
so, leave our “footprint” at LIT, because health is such a universally important and necessary
issue.
Objectives
In creating our research project, we had to narrow the broad topic of health to just the specifics
we were interested in addressing at the LIT Student Health Center. Ultimately, we chose these
five final objectives for our research:
1. Determine the largest target market for Student Health Center services.
2. Identify this target market’s opinion of the Student Health Center.
3. Discover the target market’s knowledge about the services offered.
4. Determine what severity of illness brings the target market to seek medical
attention.
5. Learn what aspects of health care and the health care process the Student Health
Center can improve to be more competitive.
2
Methodology
This research project used an exploratory survey, which consisted of many closed-ended
questions. By using these types of questions, we were able to address our research objectives.
There were 100 surveys distributed and returned. These surveys were answered by students at
LIT, with the majority being from ages 18 to 25, which is the target market for the LIT Student
Health Center. A convenience sample of students was collected from places such as AJ Library,
the Olive Center, a variety of classes, and computer labs. Upon their consent, students were
asked to complete the survey and return it to one of the researchers. Data from all completed
questionnaires were entered into SPSS for data analysis.
Results
Frequency Interpretations (see appendix for actual tables)
Frequency of Medical Attention
Frequency: The results of the survey showed in the last twelve months 29% of those surveyed
never sought medical attention, 31% only received medical attention one time, 18% went twice,
and 22% went three times.
Location of Non-Emergency Medical Attention
Frequency: Of the people surveyed, 36% seek medical attention at the Student Health Center.
There were 10% of people that went to the Medical Center, and 54% said they attended other
medical facilities.
Knowledge of the Student Health Center
Frequency: 94% of students said that they have heard of the Student Health Center and 6% have
not heard of it.
Knowledge of Location of the Student Health Center
Frequency: When asked the location of the Student Health Center, 74% knew the correct
location, 2% guessed it to be in the Olive Center, and 24% said that they did not know where it
was located.
Visited the Student Health Center
Frequency: Of the students surveyed, 53% have visited and 45% never visited the Student Health
Center.
Services Sought at the Student Health Center
Frequency: Of the people surveyed, 30% went for a common cold, 7% went for physical injury,
5% for sexual health issues, and 18% for another reason.
3
Experience at the Student Health Center
Front Desk Rating: 20% of the 54% answering the question rated the front desk service a 3,
which is described as mediocre. This was followed by 16% giving a rating of 2 (good) and 9%
giving a rating of 1 (excellent).
Wait-Time Rating: 22% of the 54% answering the question rated the wait time a 2 (good). This
is followed by 19% giving a rating of 3 (mediocre) and 5% giving a rating of 4 (poor).
Nurse Interaction Rating: 16% of the 54% answering the question rated the nurse interaction
services a 1 (excellent). This was followed by 15% giving a rating of 3 (mediocre), and 13%
giving a rating of 2 (good).
Doctor’s Examination Rating: 18% of the 54% answering the question rated the doctor’s
examination a 2 (good). This is followed by 15% giving a rating of 3 (mediocre), and 11%
giving a rating of 1 (excellent).
Overall Visit Rating: 21% of the 54% answering the question rated their overall visit a 2 (good).
This is followed by 15% giving a rating of 3 (mediocre), and a tie of 7% between 1 (excellent)
and 4 (poor).
Knowledge of Services Provided by the Student Health Center
Frequencies: The following are percentages of people that checked these services as being
offered by the Student Health Center.
Physician’s Visit as a Service:
91.1% yes
8.9% no
Pharmacy
64.4% yes
35.6% no
Laboratory
50% yes
50% no
Eating Disorder Aid
42.2% yes
57.8% no
Nutrition Clinic
44.4% yes
55.6% no
Women’s Health Clinic
72.2% yes
27.8% no
Dermatology Clinic
35.6% yes
64.4% no
Immunization Clinic
57.8% yes
42.2% no
Drug & Alcohol Abuse Aid
51.1% yes
48.9% no
4
The Following Services are NOT Offered by the Student Health Center
Ultrasound
16.7% yes
83.3% no
Plastic Surgery
2.2% yes
97.8% no
24-Hour Alcohol Lock-Up
5.6% yes
94.4% no
X-Ray
46.7% yes
53.3% no
Self-help Services Students Would Consider Using at the Student Health Center
Frequencies: The following are percentages of people that would use these self-help services.
These data show that most of these services are not services that students demand.
Psychiatric Clinic
14.3% yes
85.7% no
Drug & Alcohol Abuse Aid
11.2% yes
88.8% no
Eating Disorder Aid
6.1% yes
93.9% no
Stress Management
44.9% yes
55.1% no
5
Services Used by Students
LIT Health Center
Other Health Care Facilities
Physician’s Visit
67.2% yes
32.8% no
66% yes
34% no
Pharmacy
49.3% yes
50.7% no
61.9% yes
38.1% no
Psychiatric Clinic
1.5% yes
98.5% no
4.1% yes
95.9% no
Laboratory
16.4% yes
83.6% no
39.2% yes
60.8% no
X-ray
10.4% yes
89.6% no
54.6% yes
45.4% no
Nutrition Clinic
4.5% yes
95.5% no
8.2% yes
91.8% no
Women’s Health
Clinic
16.4% yes
83.6% no
23.7% yes
76.3% no
Dermatology
Clinic
1.5% yes
98.5% no
8.6% yes
81.4% no
Immunization
Clinic
4.5% yes
95.5% no
30.9% yes
69.1% no
Importance of Doctor Gender to Patients
Frequency: Of the students surveyed, 24.2% said that the gender of the doctor was important to
them when choosing a healthcare provider, and 75.8% said that it didn’t matter. With nearly 25%
saying that doctor gender was important to them, it may be worth asking patients if there is a
specific gender that they would prefer, to make them more comfortable.
Most Preferred Doctor Gender
Frequency: Of those people who say doctor gender is important to them, 4% said that they prefer
a male doctor and 22% said that they prefer a female doctor.
Knowledge of Doctor-Patient Privacy Agreement at the Student Health Center
Frequency: There were 92.7% of the students surveyed that said they knew that the doctorpatient privacy agreement applies at the LIT Student Health Center; 7.3% said that this
agreement does not apply.
6
Knowledge of Standardized Health Fee
Frequency: Out of those surveyed, 75% know that they are paying a standardized health fee
when they pay their tuition. If the Student Health Center made it more known to students that
they are paying this fee, then they may be more inclined to use its services.
Knowledge of what the Standardized Health Fee Does
Frequency: Of those surveyed, only 49% know that the fee guarantees students service at the
Student Health Center. The other 51% does not know what the fee does.
Knowledge of Payment Methods at the Student Health Center
Frequency: There are only two payment methods that are not offered at the Student Health
Center on the survey conducted. The first payment method not offered, to claim inability to pay,
was selected by 10.5% as a payment type. For the second, claim an outside insurance provider,
53.2% of those who answered the survey think that this is a payment method.
Knowledge of Health Insurance Offered by the Student Health Center
Frequency: Of those surveyed, 71.6% said that the Student Health Center does offer health
insurance, while 28.4% said that it doesn’t.
Knowledge of Spousal Coverage under Insurance Provided by the Student Health Center
Frequency: Of the students surveyed, 27.2% said that spouses are covered and 72.8% said that
spouses are not covered.
Knowledge of Days Open for the Student Health Center
Frequency: 98.1% of the people surveyed know that the Student Health Center is open MondayFriday. There are only 67% who think the Student Health Center is open on Saturday, and 14.9%
think that it is open on Sunday. Providing more knowledge of their operation hours may increase
usage of the Student Health Center on Saturdays.
Knowledge of Coverage by the Student Health Center after Student Graduation
Frequency: Only 21.6% of students know that they can use the Student Health Center for up to
three months after graduation. 60.2% think that the services are not offered immediately after
graduation, and 9.1% think that they have access to the services for more than six months after
they graduate. The other 9.1% think that they only have coverage for one week after they
graduate. With people not thinking they have service after graduation, there are bound to be
people that do not use the student health center because they don’t feel they can.
7
Concerns that Require Medical Attention
Frequency: The following are percentages of people who are willing to seek medical attention
for the following concerns.
Common Cold
61.2% yes
38.8% no
Asthma
29.6% yes
70.4% no
Allergies
53.1% yes
46.9% no
Blood Work
42.9% yes
57.1% no
Orthopedics
24.5% yes
75.5% no
Dermatology
20.4% yes
79.6% no
Psychiatrics
11.2% yes
88.8% no
Prenatal Care
16.3% yes
83.7% no
OBGYN
30.6% yes
69.4% no
Immunization
40.8% yes
59.2% no
Typical Wait Time before Seeking Medical Attention
Frequency: 45.7% said they wait one week before seeking medical attention when there is
something bothering them. These people are followed by 23.4% saying they wait two-three
weeks, 20.2% saying they wait one-two days, and 10.6% saying they wait longer than three
weeks.
Interests in Preventative Health Care Measures
Frequency: Of those surveyed, 70.8% said that they are interested in preventative health care
measures and 29.2% said they are not interested.
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Comparisons to Other Health Care Facilities
Frequency: 66.1% of students at LIT say that the Student Health Center services are equal to
other healthcare facilities. Following this percentage, 18.6% of people surveyed said the Student
Health Center is worse, and 15.3% said it is better than other health care providers. With there
still being almost 19% of people saying that the service of the Student Health Center was worse
than other providers, there is room for improvement.
Aspects of Service Preferred when Choosing a Health Care Provider
Frequency: Of the options given, doctor’s sincerity was ranked the most important to the people
surveyed. Students then said price and timeliness are the next most important factors to look at
when choosing a health care provider. People said that the least important aspects are location
and being a well-known/brand name provider.
Advertisements of the Student Health Center
Frequency: Of the students surveyed, 25% remember seeing an advertisement for the Student
Health Center and 75% don’t recall ever seeing one. For students to visit the health center, there
has to be advertising to provide knowledge of the service. The Student Health Center needs to
make this improvement.
Places of Advertisements Seen for the Student Health Center
Frequency: The most prevalent form of advertising viewed by students was via the Internet,
where 25% saw an online ad. Following this percentage, 17% say they’ve seen an ad in the
school newspaper, 12% say they’ve seen fliers around school, 7% say they’ve seen ads at
www.LIT.edu, 1% say they’ve seen an ad in the local newspaper, and no one saw an ad on
television.
Advertisement Effects on LIT Students
Frequency: Of those surveyed, 54% said an increase in advertising would increase their
willingness to seek attention at the Student Health Center.
People Who Have Health Insurance
Frequency: Of the students who participated in the survey, 80.2% have health insurance.
Cross-tabulations
#1
We hypothesized that more females than males would be more inclined to ask for or be
interested in stress-management services, but as the data show there is not a significant
difference in preference between genders. We conclude that it is a good service that the Student
Health Center should continue to offer and even push harder, as more than half of our sample
expressed an interest.
#2
For this cross-tabulation, we expected to find results supporting the idea that students living oncampus would have been more likely than commuter students to have used the Student Health
9
Center. In fact, the table shows that a larger percentage of on-campus students than commuter
students have visited the Student Health Center.
#3
For our third cross tabulation, we wanted to draw a conclusion about the advertising efforts of
the Student Health Center. In general, we know from the frequency tables that not many
students have ever seen advertisements for the Student Health Center, so we were curious what
this could say about the Student Health Center’s overall strategy for advertising. The numbers
show that of those respondents who have seen an ad (23 in total), only nine continue to say that
these types of ads would increase their willingness to frequent the Student Health Center. This is
of major importance, as the 14 respondents who have seen an ad indicate that such promotional
efforts do not increase their willingness to visit the Student Health Center. Although seemingly
ineffective now, we are not recommending that all advertising be eliminated; rather, that the ads
should be placed more effectively (e.g., the school newspaper). Interestingly though, students
who had not seen an advertisement before said that they feel seeing one would increase their
willingness to visit the Student Health Center. This means placement is critical, especially for
this proposed new wave of ads.
Conclusion and Recommendations
In summary, most students knew where the Student Health Center was located, but only about
half of them had actually been there or used services provided there. We believe the main
reasons for this low number is a combination of poor advertising strategies, mediocre
comparisons to other healthcare facilities, and lack of knowledge about specific and desired
services. Regarding ads for the Student Health Center, there are few to none in circulation. Few
respondents answered yes to having seen some in the school newspaper, but that is where it
stopped. Interest in seeing ads was a toss-up because students who had seen them were not
impressed by them and continued to say that they would not be swayed by them, but students
who had not seen them said that they would be positively influenced by them. Thus, it would
seem to behoove the Student Health Center to create new successful and well-placed ads in their
next ad campaign. Our research found that they were targeting the most practical target market
(objective one); however, they were going about it the wrong way. Some of our ideas and
recommendations for improving the ads can be inferred from the survey data.
For instance, many students showed interest in preventative health care services; using this bit of
information, the Student Health Center could launch an ad campaign centered around the notion
of its ability to provide preventative healthcare (e.g. flu shots, immunizations, regular check-ups,
et cetera). Moreover, a large number of students, regardless of living location (on or offcampus), were unaware that the Student Health Center was open and in operation on Saturdays.
This is a huge oversight because many students have more time on the weekend (without class)
to come in and be seen. Also, for someone to get sick Friday night or Saturday morning and
think that they cannot seek medical attention until Monday morning is absurd!
The frequency tables clearly show that affordable pricing and sincere doctors are high on the
priority list of students when choosing where to get their medical care. This finding relates to
10
two objectives stated in our proposal; one about the target market’s opinions of the Student
Health Center and the second about possibilities for improving services and the overall health
care process. In business, marketers always talk about fulfilling consumers’ needs and wants to
be successful. This seems pretty simple; give them what they want. At the Student Health
Center, students are more concerned about affordable pricing and sincere and friendly doctors
than name-brand medications and timeliness of service.
Overall knowledge of the services offered by the Student Health Center was low. In our third
objective of discovering the target market’s knowledge about the services offered (by the Student
Health Center), we learned that students for the most part discerned that plastic surgery was not
offered by the Student Health Center, but they also did not always know that the Student Health
Center has its own operating pharmacy within the same building or offers a great dermatology
clinic. In addition, students were unaware that even after graduation from the university they are
still covered for up to three months. This is a great benefit that more than 60% of students are
currently using. Think of the intermediate time from when seniors graduate until they begin their
job; they probably believe they are without medical coverage. Pressing this fact can really
benefit the Student Health Center’s image as well as giving students well-needed relief.
Our fourth objective pertained to the timeframe in which the target market seeks their medical
attention (based on their personal feelings of its severity). The frequency tables show almost
50% of students claiming they typically wait one week before going to seek help, 20% claiming
to wait one to two days, and another 20% claiming to wait up to two or three weeks. To
encourage student to seek help sooner, the Student Health Center should revise its ads, services,
and other accommodations to this target market. The data support the idea of promoting
preventative healthcare services (e.g., flu shots) because students tend to wait too long to seek
medical attention. We believe these same people would be interested in a simple shot
beforehand to avoid such common cold-related visits.
In addition, knowing that 20% of those surveyed claim to wait two to three weeks is a major
concern; what if those people waiting have an STD or some other contagious condition? This
possibility calls for the preemptive measures of health education and STD awareness activities.
If you cannot get students to come in for help, for whatever reason (possibly embarrassment),
then you can at least exhaust all other methods of protecting them.
One question asked respondents to compare their experiences at the Student Health Center to
experiences they have had at other medical care facilities. The results were fair. The Student
Health Center was ranked as equal for approximately 2/3 of respondents.
Limitations
Lack of funding was not a concern in our research project because our target market consisted of
entirely college students, who were happy to help us out for free. However, with the ability to
give cash incentives, respondents may have taken more time and been more about serious about
filling out our questionnaire. We finalized our four main target areas for dispersal as the AJ
Library, the Olive Center, a variety of classes, and computer labs. This choice may have affected
11
our final results and altered the representative of the average LIT student. Within these prespecified areas, we chose students that were most convenient and willing. This convenience
sampling method makes any projection of our research results beyond the specific sample
unscientific.
Although respondents were all enrolled as college students, processing our data proved that
many of them were less than equipped to answer some of questions. This is still our fault and
may have been avoided with better wording in some of our questions (e.g., “Whether or not you
have a spouse”…versus the original “Is your spouse covered…”). Another possible fix for this
distortion would have been for the researcher to offer clarification and explanations where
needed (for specific questions). But doing this, we feared would have wrongfully influenced our
respondents one way or the other in their answers, so we chose to stand back and remain
impartial.
A major problem that was unforeseen in the development phase of our questionnaire was the
possibility of non-response error. Many students failed to answer certain questions, whether it
was because the questionnaire was too long, too complicated, or they did not have the time.
Specifically, we had a question about “spousal coverage” at the Student Health Center, which
many respondents left blank; we can naturally assume they did so because they thought the
question did not apply to them if they did not have a spouse. This was an error on our part
because the question was intended as third party’s objective to any person who may have a
spouse and be frequenting the Student Health Center, but it is more than obvious that we made a
mistake because most other questions were of a direct inquiry to that person.
We tried to circumvent some of the respondent error with “skip directions”. For example: “If you
answered no to question 12, please skip to question 31.” Sadly, we concluded that many of our
respondents skipped wherever and whenever they pleased, whether this was by choice (because
they were brushing our survey off) or because they simply did not understand or were confused
by the directions. Along these same lines were questions that were intended as “check one” type
answers, but respondents chose multiple answers on their own.
More response error could have occurred in the form of violating the independence of
observation assumption. By this we mean people who took the survey in groups or sitting next to
a friend with whom they consulted or shared opinions and answers. This action could lessen the
accuracy of our results as respondents are not answering based on their own knowledge.
Format is a general concern for all surveys, how many pages, how many questions, et cetera.
We chose not to print our questionnaire double-sided, but it still was six pages long and this fact
may have deterred some respondents from continuing honestly and painstakingly. Only in our
end-analysis of the data did we realize that some of our questions may not have been completely
pertinent to our research objectives (e.g., “Do you have health insurance?”) Similarly we found
that some important questions were not asked, such as income levels.
As a final point, we tried to limit processing error by keeping the coding of unclear answers to
the interpretation of just one researcher. Moreover, we tried to avoid input error by using a
double-check system with half the researchers inputting data and the other half of the research
12
group verifying their accuracy. Inevitably, it is impossible to conduct a research project from
start to finish without some type of error.
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Appendices
MARKETING RESEARCH PROPOSAL
LORDSBURG INSTITUTE OF TECHNOLOGY STUDENT HEALTH CENTER
FEBRUARY 9, 2006
Research Problem:
Where do students go for their health care treatment and how can we increase the number of
students who go to the Student Health Center? This study attempt to discover the image students
have of the Student Health Center, how much knowledge they have of its services, and to
recommend ways for the Student Health Center to increase student usage.
Research Questions:
1.
2.
3.
4.
Determine the largest target market for Student Health Center services.
Identify this target market’s opinion of the Student Health Center.
Discover the target market’s knowledge about the services offered.
Determine what severity of illness brings the target market to seek medical
attention.
5. Learn what aspects of health care and the health care process the Student Health
Center can improve to be more competitive.
Proposed Sample:
The sample will be comprised entirely of LIT students of ages 18-25. Survey sample size will be
approximately 100 students, segmented by resident students, commuter students, full-time
students, and part-time students. The data collected from these surveys will entered into and
analyzed with SPSS.
14
MARKETING RESEARCH INSTRUMENT
LORDSBURG INSTITUTE OF TECHNOLOGY STUDENT HEALTH CENTER STUDY
The following questionnaire has been designed to determine the health care habits of students at
Lordsburg Institute of Technology. The Student Health Center is interested in knowing how it can better
serve you.
Rest assured that your answers to the following questions are completely confidential.
Your cooperation in filling out this questionnaire is important to the Student Health Center and is greatly
appreciated.
INSTRUCTIONS: FOR EACH QUESTION, PLEASE MARK THE BOX (OR MULTIPLE
BOXES AS NECESSARY) IN FRONT OF YOUR ANSWER(S) OR FILL IN THE BLANK
SPACE. REMEMBER, THERE ARE NO RIGHT OR WRONG ANSWERS TO THESE
QUESTIONS.
(1)
In the last 12 months, how many times did you seek medical attention?
□
□
□
□
(2)
3+ times
Student Health Center
Medical Center
Mesilla Valley Hospital
Other (please specify): _____________________________________
Yes
No
Do you know where it is located?
□
□
□
□
(5)
2 times
Have you ever heard of the Student Health Center?
□
□
(4)
1 time
Where do you seek your (non-emergency) medical attention?
□
□
□
□
(3)
Never
Inside Corbett Center
In Garcia Hall
On the corner of West and Steel Street
Don’t know
Have you ever been to the Student Health Center?
□
□
Yes
No If you answered NO to question 5, please skip to question 13.
15
(6)
What medical attention did you last seek at the Student Health Center?
□
□
□
□
Common cold (or the like)
Physical injury
Sexual health issues
Other (please specify): _________________________
Think about your most memorable visit to the Student Health Center. Then, answer the following questions about
your experience during that visit.
Use this scale of 1-5, where: 1 – excellent 2 – good 3 – mediocre 4 – poor 5 – horrible
(7)
Front desk staff and service?
□
(8)
□
4
□
5
1
□
2
□
3
□
4
□
5
□
2
□
3
□
4
□
5
□
2
□
3
□
4
□
5
1
□
2
□
3
□
4
□
5
1
□
2
□
3
□
4
□
5
1
Doctor’s diagnosis?
Overall visit?
□
(13)
3
Doctor’s examination?
□
(12)
□
1
□
(11)
2
Nurse interaction?
□
(10)
□
Wait time?
□
(9)
1
Which of the following services are provided by the Student Health Center? (CHECK ONE BOX FOR
EACH SERVICE.)
Provided
□
□
□
□
□
□
□
□
□
□
□
□
□
Not Provided
□
□
□
□
□
□
□
□
□
□
□
□
□
Physician visit
24 hr alcohol lock-up
Laboratory
Ultrasound
Nutrition clinic
Women’s health clinic
Dermatology clinic
Immunization (traveling) clinic/vaccinations
Drug and alcohol abuse aid
Eating disorder aid
Plastic surgery
Pharmacy
X-ray
16
(14)
(15)
(16)
Which (self-help) services provided by the Student Health Center would you consider using? (CHECK
‘YES’ OR ‘NO’ FOR EACH SERVICE.)
Yes
No
□
□
□
□
□
□
□
□
Yes
No
Yes
No
□
□
□
□
□
□
□
□
□
□ Physician visit
□ Pharmacy
□ Psychiatric clinic
□ Laboratory
□ X-ray
□ Nutrition clinic
□ Women’s health clinic
□ Dermatology clinic
□ Immunization/vaccinations
□
□
□
□
□
□
□
□
□
□ Physician visit
□ Pharmacy
□ Psychiatric clinic
□ Laboratory
□ X-ray
□ Nutrition clinic
□ Women’s health clinic
□ Dermatology clinic
□ Immunization/vaccinations
Is doctor gender important to you when choosing your health care provider?
Yes
No If you answered NO to question 16, please skip to question 18.
If so, which gender do you prefer?
Male
Female
Does the doctor-patient privacy agreement apply to all services rendered at the Student Health Center?
Yes
No
Are you paying a standardized health fee when you registered as a student at LIT?
□
□
(20)
Stress management
Other Health Care Facility
□
□
(19)
Eating disorder aid
NSMU Health Center
□
□
(18)
Drug and alcohol abuse aid
Which services have you used before? (Use the appropriate column, depending on where you received
service from for each service) (CHECK ‘YES’ OR ‘NO’ FOR EACH SERVICE.)
□
□
(17)
Psychiatric clinic
Yes
No If you answered NO to question 16, please skip to question 21.
What is this fee for?
□
□
□
□
It guarantees you services and aid at the Student Health Center
It helps pay for health care for students on financial aid
It does nothing
I don’t know
17
(21)
(22)
Which methods of payment for services received are acceptable at the Student Health Center? (CHECK
‘YES’ OR ‘NO’ FOR EACH PAYMENT METHOD.)
Yes
No
□
□
□
□
□
□
□
□
□
□
□
□
□
□
Pay by credit card
Pay by cash
Pay by check
Yes
No
Yes
No
M
□
Tu
□
W
□
Th
□
F
□
S
□
Su
How long are you are covered for care at the Student Health Center after you are no longer a student?
□
□
□
□
(26)
Claim to outside insurance provider
Check all the days of the week that you believe the Health Center is open. (CHECK ONE OR MORE
DAYS.)
□
(25)
Claim inability to pay
Is your spouse covered under such a plan as mentioned above?
□
□
(24)
Pay with an installment plan
Can one get supplemental health coverage through an insurance plan with the Student Health Center?
□
□
(23)
Charge the bill to your student account
0 days
Less than 1 week
Up to 3 months
More than 6 months
For what concerns would you seek medical care? (CHECK ‘YES’ OR ‘NO’ FOR EACH CONCERN.)
Yes
No
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
Common cold
Asthma
Allergies
Blood work
Orthopedic services
Dermatology related concerns
To talk to a psychiatrist
Prenatal care
OBGYN services
Immunizations/flu shot, etc.
Other (please specify): ________________________________
18
(27)
How long do you typically wait from the time something starts bothering you until you get it checked out?
□ 1-2 days
□ 1 week
□ 2-3 weeks
□ Longer than 3 weeks
(28)
Are you interested in preventative health care measures; for example annual physicals, flu shots, vitamins,
and the like?
□
□
(29)
No
If you have attended the Student Health Center, how would you compare it to other health care facilities
you have been to? The Student Health Center is:
□
□
□
(30)
Yes
Equal to other care facilities
Better than other care facilities
Worse than other care facilities
Rate the following aspects of service in order of preference when choosing a health care provider. (USE
THE NUMBERS 1-5 WITH 1 BEING YOUR TOP CHOICE.)
__Timeliness
__Doctor’s sincerity
__Price
__Location
___Well known/brand name provider
(31)
Have you ever seen an advertisement for the Student Health Center before?
□
□
(32)
(33)
Yes
No If you answered NO to question 31, please skip to question 34.
Where have you see an advertisement? (CHECK ‘YES’ OR ‘NO’ FOR EACH AD MEDIUM.)
Yes
No
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
□
School newspaper
City newspaper
Television
Phonebook/yellow pages
Flyers around campus
www.LIT.edu
Other Internet websites
Other (please specify): __________________________________________
Would these types of advertisements increase your willingness to attend the Student Health Center?
□
□
Yes
No
19
(34)
Do you have health insurance?
□
□
(35)
Yes
No
What is your gender?
□ Male
□ Female
(36)
What is your class load?
□ Full-time Student (12+ units)
□ Part-time Student (>12 units)
(37)
What is your student status?
□ Commuter Student (live elsewhere than campus)
□ Campus Resident (live in dorm or on campus housing)
(38)
In which year were you born? (FILL IN BLANKI SPACE.)
_____________
20
Descriptive Statistics
N
Median
Medical Visits in the 12
Months
100
Student Health Center
Medical Center
Mode
2.00
2
100
2.00
2
100
2.00
2
Mesilla Valley Medical
Hospital
100
2.00
2
Other
100
1.00
1
Heard of Student Health
Center
100
1.00
1
Knowledge of Location
100
3.00
3
Been to the Student Health
Center
98
1.00
1
Common Cold
59
1.00
1
Physical Injury
58
2.00
2
Sexual Health Issues
58
2.00
2
Other
58
2.00
2
Front Desk Service
54
3.00
3
Wait Time
54
3.00
2
Nurse Interaction
53
2.00
1
Doctor's Examination
52
2.00
2
Doctor's Diagnosis
52
2.50
3
Overall Visit
53
2.00
2
Physician Visit
90
1.00
1
24 Hour Alcohol Lock-up
90
2.00
2
Laboratory
90
1.50
1a
Ultrasound
90
2.00
2
Nutrition Clinic
90
2.00
2
Women's Health Clinic
90
1.00
1
Dermatology Clinic
90
2.00
2
Immunization Clinic
90
2.00
2
90
1.00
1
Eating Disorder Aid
90
2.00
2
Plastic Surgery
90
2.00
2
Pharmacy
90
1.00
1
X-ray
90
2.00
2
Psychiatric Clinic
98
2.00
2
98
2.00
2
Eating Disorder Aid
98
2.00
2
Stress Management
98
2.00
2
Physician Visit
67
1.00
1
Pharmacy
67
2.00
2
Psychiatric Clinic
67
2.00
2
Drug and Alcohol Abuse Aid
Drug and Alcohol Abuse Aid
21
Laboratory
67
2.00
2
X-ray
67
2.00
2
Nutrition Clinic
67
2.00
2
Women's Health Clinic
67
2.00
2
Dermatology Clinic
67
2.00
2
Immunization Clinic
67
2.00
2
Physician Visit
97
1.00
1
Pharmacy
97
1.00
1
Psychiatric Clinic
97
2.00
2
Laboratory
97
2.00
2
X-ray
97
1.00
1
Nutrition Clinic
97
2.00
2
Women's Health Clinic
97
2.00
2
Dermatology Clinic
97
2.00
2
Immunization Clinic
97
2.00
2
99
2.00
2
Female/Male Preference
26
2.00
2
Doctor-Patient Privacy
Knowledge
96
1.00
1
Doctor Gender Importance
Are You Paying Your Fee
100
1.00
1
Guarantees Services
96
2.00
2
Don't Know
96
2.00
2
Helps Others Students on
Financial Aid
96
2.00
2
Does Nothing
95
2.00
2
Student Account
95
1.00
1
Installment Plan
95
2.00
2
Inability to Pay
95
2.00
2
Insurance Provider
94
1.00
1
Credit Card
95
1.00
1
Cash
95
1.00
1
Check
95
1.00
1
Supplemental Health
Coverage Availability
95
1.00
1
Spousal Coverage
81
2.00
2
Mon
93
1.00
1
Tues
94
1.00
1
Wed
94
1.00
1
Thurs
94
1.00
1
Fri
94
1.00
1
Sat
94
1.00
1
Sun
94
2.00
2
Coverage for Care at Student
Health Center
88
1.00
1
Common Cold
98
1.00
1
Asthma
98
2.00
2
Allergies
98
1.00
1
22
Blood Work
98
2.00
2
Orthopedic Services
98
2.00
2
Dermatology Related
98
2.00
2
Psychiatrist
98
2.00
2
Prenatal Care
98
2.00
2
OBGYN
98
2.00
2
Immunizations
98
2.00
2
Other
98
2.00
2
Wait Time
94
2.00
2
Interest in Preventative Health
Care
96
1.00
1
59
1.00
1
Timeliness
79
3.00
2a
Doctor's Sincerity
81
2.00
1
Price
80
2.00
2
Location
77
3.00
4
Well Known/Brand Name
Provider
77
5.00
5
Advertisement Seen
96
2.00
2
School newspaper
26
2.00
2
Local newspaper
25
1.00
1
TV
25
2.00
2
Phonebook/Yellow Pages
25
2.00
2
Fliers
25
2.00
2
www.LIT.edu
25
2.00
2
Other Websites
25
2.00
2
Other
25
2.00
2
Advertisements Affect
87
1.00
1
Health Insurance
96
1.00
1
Gender
96
2.00
2
Class Load
96
1.00
1
Student Status
94
1.00
1
Year Born
96
5.00
4
LIT Compared to Others
Medical Visits in the 12 Months
Frequency
Valid
Percent
Valid Percent
Cumulative
Percent
Never
29
29.0
29.0
29.0
1 time
31
31.0
31.0
60.0
2 times
18
18.0
18.0
78.0
100.0
3+ times
Total
22
22.0
22.0
100
100.0
100.0
23
Student Health Center
Valid
Yes
Frequency
36
No
Total
Percent
36.0
Valid Percent
36.0
Cumulative
Percent
36.0
100.0
64
64.0
64.0
100
100.0
100.0
Medical Center
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Yes
10
10.0
10.0
10.0
No
90
90.0
90.0
100.0
100
100.0
100.0
No
Frequency
100
Percent
100.0
Valid Percent
100.0
Cumulative
Percent
100.0
Yes
Frequency
54
Percent
54.0
Valid Percent
54.0
Cumulative
Percent
54.0
100.0
Total
Mesilla Valley Medical Hospital
Valid
Other
Valid
No
Total
46
46.0
46.0
100
100.0
100.0
Heard of Student Health Center
Frequency
Valid
Percent
Cumulative
Percent
Valid Percent
Yes
94
94.0
94.0
94.0
No
6
6.0
6.0
100.0
100
100.0
100.0
Total
Knowledge of Location
Valid
Frequency
2
Percent
2.0
Valid Percent
2.0
Cumulative
Percent
2.0
On the Corner of West and
Steel Street
74
74.0
74.0
76.0
Don't Know
24
24.0
24.0
100.0
100
100.0
100.0
Inside the Corbett Center
Total
24
Been to the Student Health Center
Valid
Missing
Valid Percent
54.1
Cumulative
Percent
54.1
45.0
45.9
100.0
98.0
100.0
Frequency
53
Percent
53.0
No
45
Total
98
2
2.0
100
100.0
Frequency
30
Percent
30.0
No
29
Total
59
Yes
0
Total
Common Cold
Valid
Missing
Yes
0
Valid Percent
50.8
Cumulative
Percent
50.8
29.0
49.2
100.0
59.0
100.0
41
41.0
100
100.0
Frequency
7
Percent
7.0
Valid Percent
12.1
Cumulative
Percent
12.1
No
51
51.0
87.9
100.0
Total
58
58.0
100.0
0
42
42.0
100
100.0
Frequency
5
Percent
5.0
Valid Percent
8.6
Cumulative
Percent
8.6
No
53
53.0
91.4
100.0
Total
58
58.0
100.0
0
42
42.0
100
100.0
Total
Physical Injury
Valid
Missing
Yes
Total
Sexual Health Issues
Valid
Missing
Total
Yes
25
Other
Valid
Yes
No
3
Total
Missing
0
Total
Cumulative
Percent
31.0
Frequency
18
Percent
18.0
Valid Percent
31.0
39
39.0
67.2
98.3
1
1.0
1.7
100.0
58
58.0
100.0
42
42.0
100
100.0
Front Desk Service
Frequency
Valid
Valid Percent
Cumulative
Percent
1
9
9.0
16.7
16.7
2
16
16.0
29.6
46.3
3
20
20.0
37.0
83.3
4
7
7.0
13.0
96.3
100.0
5
Missing
Percent
2
2.0
3.7
Total
54
54.0
100.0
0
45
45.0
System
1
1.0
46
46.0
100
100.0
Total
Total
Wait Time
Frequency
Valid
Cumulative
Percent
4
4.0
7.4
7.4
2
22
22.0
40.7
48.1
3
19
19.0
35.2
83.3
4
5
5.0
9.3
92.6
100.0
Total
Total
Valid Percent
1
5
Missing
Percent
0
4
4.0
7.4
54
54.0
100.0
46
46.0
100
100.0
26
Nurse Interaction
Valid
1
Frequency
16
Percent
16.0
Valid Percent
30.2
Cumulative
Percent
30.2
2
13
13.0
24.5
54.7
3
15
15.0
28.3
83.0
4
5
5.0
9.4
92.5
100.0
5
Total
Missing
0
4
4.0
7.5
53
53.0
100.0
47
47.0
100
100.0
1
Frequency
11
Percent
11.0
Valid Percent
21.2
Cumulative
Percent
21.2
2
18
18.0
34.6
55.8
3
15
15.0
28.8
84.6
4
5
5.0
9.6
94.2
5
3
3.0
5.8
100.0
Total
52
52.0
100.0
0
48
48.0
100
100.0
Total
Doctor's Examination
Valid
Missing
Total
Doctor's Diagnosis
Frequency
Valid
Cumulative
Percent
11
11.0
21.2
21.2
2
15
15.0
28.8
50.0
3
16
16.0
30.8
80.8
4
7
7.0
13.5
94.2
100.0
Total
Total
Valid Percent
1
5
Missing
Percent
0
3
3.0
5.8
52
52.0
100.0
48
48.0
100
100.0
27
Overall Visit
Valid
1
Frequency
7
Percent
7.0
Valid Percent
13.2
Cumulative
Percent
13.2
2
21
21.0
39.6
52.8
3
15
15.0
28.3
81.1
4
7
7.0
13.2
94.3
100.0
5
Total
Missing
0
3
3.0
5.7
53
53.0
100.0
47
47.0
100
100.0
Frequency
82
Percent
82.0
Valid Percent
91.1
Cumulative
Percent
91.1
100.0
Total
Physician Visit
Valid
Yes
No
Missing
8
8.0
8.9
Total
90
90.0
100.0
0
10
10.0
100
100.0
Frequency
5
Percent
5.0
Valid Percent
5.6
Cumulative
Percent
5.6
No
85
85.0
94.4
100.0
Total
90
90.0
100.0
0
10
10.0
100
100.0
Frequency
45
Percent
45.0
No
45
Total
90
0
10
10.0
100
100.0
Total
24 Hour Alcohol Lock-up
Valid
Missing
Yes
Total
Laboratory
Valid
Missing
Total
Yes
Valid Percent
50.0
Cumulative
Percent
50.0
45.0
50.0
100.0
90.0
100.0
28
Ultrasound
Valid
Missing
Valid Percent
16.7
Cumulative
Percent
16.7
75.0
83.3
100.0
90.0
100.0
Frequency
15
Percent
15.0
No
75
Total
90
0
10
10.0
100
100.0
Frequency
40
Percent
40.0
No
50
Total
90
Yes
Total
Nutrition Clinic
Valid
Missing
Yes
0
Valid Percent
44.4
Cumulative
Percent
44.4
50.0
55.6
100.0
90.0
100.0
10
10.0
100
100.0
Frequency
65
Percent
65.0
Valid Percent
72.2
Cumulative
Percent
72.2
No
25
25.0
27.8
100.0
Total
90
90.0
100.0
0
10
10.0
100
100.0
Total
Women's Health Clinic
Valid
Missing
Yes
Total
Dermatology Clinic
Valid
Missing
Frequency
32
Percent
32.0
Valid Percent
35.6
Cumulative
Percent
35.6
No
58
58.0
64.4
100.0
Total
90
90.0
100.0
9
9.0
Yes
0
System
Total
Total
1
1.0
10
10.0
100
100.0
29
Immunization Clinic
Valid
Missing
Valid Percent
57.8
Cumulative
Percent
57.8
38.0
42.2
100.0
90.0
100.0
Frequency
52
Percent
52.0
No
38
Total
90
0
10
10.0
100
100.0
Frequency
46
Percent
46.0
No
44
Total
90
Yes
Total
Drug and Alcohol Abuse Aid
Valid
Missing
Yes
0
Valid Percent
51.1
Cumulative
Percent
51.1
44.0
48.9
100.0
90.0
100.0
10
10.0
100
100.0
Frequency
38
Percent
38.0
Valid Percent
42.2
Cumulative
Percent
42.2
No
52
52.0
57.8
100.0
Total
90
90.0
100.0
0
10
10.0
100
100.0
Frequency
2
Percent
2.0
Valid Percent
2.2
Cumulative
Percent
2.2
No
88
88.0
97.8
100.0
Total
90
90.0
100.0
0
10
10.0
100
100.0
Frequency
58
Percent
58.0
No
32
Total
90
0
10
10.0
100
100.0
Total
Eating Disorder Aid
Valid
Missing
Yes
Total
Plastic Surgery
Valid
Missing
Yes
Total
Pharmacy
Valid
Missing
Total
Yes
Valid Percent
64.4
Cumulative
Percent
64.4
32.0
35.6
100.0
90.0
100.0
30
X-ray
Valid
Missing
Valid Percent
46.7
Cumulative
Percent
46.7
48.0
53.3
100.0
90.0
100.0
Frequency
42
Percent
42.0
No
48
Total
90
0
10
10.0
100
100.0
Frequency
14
Percent
14.0
No
84
Total
98
Yes
Total
Psychiatric Clinic
Valid
Missing
Yes
0
Valid Percent
14.3
Cumulative
Percent
14.3
84.0
85.7
100.0
98.0
100.0
2
2.0
100
100.0
Frequency
11
Percent
11.0
Valid Percent
11.2
Cumulative
Percent
11.2
No
87
87.0
88.8
100.0
Total
98
98.0
100.0
2
2.0
100
100.0
Frequency
6
Percent
6.0
Valid Percent
6.1
Cumulative
Percent
6.1
No
92
92.0
93.9
100.0
Total
98
98.0
100.0
2
2.0
100
100.0
Frequency
44
Percent
44.0
No
54
Total
98
2
2.0
100
100.0
Total
Drug and Alcohol Abuse Aid
Valid
Missing
Yes
0
Total
Eating Disorder Aid
Valid
Missing
Yes
0
Total
Stress Management
Valid
Missing
Total
Yes
0
Valid Percent
44.9
Cumulative
Percent
44.9
54.0
55.1
100.0
98.0
100.0
31
Physician Visit
Valid
Missing
Valid Percent
67.2
Cumulative
Percent
67.2
22.0
32.8
100.0
67.0
100.0
Frequency
45
Percent
45.0
No
22
Total
67
0
33
33.0
100
100.0
Frequency
33
Percent
33.0
No
34
Total
67
Yes
Total
Pharmacy
Valid
Missing
Yes
0
Valid Percent
49.3
Cumulative
Percent
49.3
34.0
50.7
100.0
67.0
100.0
33
33.0
100
100.0
Frequency
1
Percent
1.0
Valid Percent
1.5
Cumulative
Percent
1.5
No
66
66.0
98.5
100.0
Total
67
67.0
100.0
0
33
33.0
100
100.0
Frequency
11
Percent
11.0
Valid Percent
16.4
Cumulative
Percent
16.4
No
56
56.0
83.6
100.0
Total
67
67.0
100.0
0
33
33.0
100
100.0
Frequency
7
Percent
7.0
No
60
Total
67
0
33
33.0
100
100.0
Total
Psychiatric Clinic
Valid
Missing
Yes
Total
Laboratory
Valid
Missing
Yes
Total
X-ray
Valid
Missing
Total
Yes
Valid Percent
10.4
Cumulative
Percent
10.4
60.0
89.6
100.0
67.0
100.0
32
Nutrition Clinic
Valid
Missing
Valid Percent
4.5
Cumulative
Percent
4.5
64.0
95.5
100.0
67.0
100.0
Frequency
3
Percent
3.0
No
64
Total
67
0
33
33.0
100
100.0
Frequency
11
Percent
11.0
No
56
Total
67
Yes
Total
Women's Health Clinic
Valid
Missing
Yes
0
Valid Percent
16.4
Cumulative
Percent
16.4
56.0
83.6
100.0
67.0
100.0
33
33.0
100
100.0
Frequency
1
Percent
1.0
Valid Percent
1.5
Cumulative
Percent
1.5
No
66
66.0
98.5
100.0
Total
67
67.0
100.0
0
33
33.0
100
100.0
Frequency
3
Percent
3.0
Valid Percent
4.5
Cumulative
Percent
4.5
No
64
64.0
95.5
100.0
Total
67
67.0
100.0
0
33
33.0
100
100.0
Frequency
64
Percent
64.0
No
33
Total
97
3
3.0
100
100.0
Total
Dermatology Clinic
Valid
Missing
Yes
Total
Immunization Clinic
Valid
Missing
Yes
Total
Physician Visit
Valid
Missing
Total
Yes
0
Valid Percent
66.0
Cumulative
Percent
66.0
33.0
34.0
100.0
97.0
100.0
33
Pharmacy
Valid
Missing
Valid Percent
61.9
Cumulative
Percent
61.9
37.0
38.1
100.0
97.0
100.0
Frequency
60
Percent
60.0
No
37
Total
97
3
3.0
100
100.0
Frequency
4
Percent
4.0
No
93
Total
97
Yes
0
Total
Psychiatric Clinic
Valid
Missing
Yes
0
Valid Percent
4.1
Cumulative
Percent
4.1
93.0
95.9
100.0
97.0
100.0
3
3.0
100
100.0
Frequency
38
Percent
38.0
Valid Percent
39.2
Cumulative
Percent
39.2
No
59
59.0
60.8
100.0
Total
97
97.0
100.0
3
3.0
100
100.0
Frequency
53
Percent
53.0
Valid Percent
54.6
Cumulative
Percent
54.6
No
44
44.0
45.4
100.0
Total
97
97.0
100.0
3
3.0
100
100.0
Frequency
8
Percent
8.0
No
89
Total
97
3
3.0
100
100.0
Total
Laboratory
Valid
Missing
Yes
0
Total
X-ray
Valid
Missing
Yes
0
Total
Nutrition Clinic
Valid
Missing
Total
Yes
0
Valid Percent
8.2
Cumulative
Percent
8.2
89.0
91.8
100.0
97.0
100.0
34
Women's Health Clinic
Valid
Missing
Valid Percent
23.7
Cumulative
Percent
23.7
74.0
76.3
100.0
97.0
100.0
Frequency
23
Percent
23.0
No
74
Total
97
3
3.0
100
100.0
Frequency
18
Percent
18.0
No
79
Total
97
Yes
0
Total
Dermatology Clinic
Valid
Missing
Yes
0
Valid Percent
18.6
Cumulative
Percent
18.6
79.0
81.4
100.0
97.0
100.0
3
3.0
100
100.0
Frequency
30
Percent
30.0
Valid Percent
30.9
Cumulative
Percent
30.9
No
67
67.0
69.1
100.0
Total
97
97.0
100.0
3
3.0
100
100.0
Frequency
24
Percent
24.0
Valid Percent
24.2
Cumulative
Percent
24.2
No
75
75.0
75.8
100.0
Total
99
99.0
100.0
1
1.0
100
100.0
Total
Immunization Clinic
Valid
Missing
Yes
0
Total
Doctor Gender Importance
Valid
Missing
Yes
0
Total
Female/Male Preference
Valid
Missing
Total
Valid Percent
15.4
Cumulative
Percent
15.4
22.0
84.6
100.0
26.0
100.0
Frequency
4
Percent
4.0
Female
22
Total
26
0
74
74.0
100
100.0
Male
35
Doctor-Patient Privacy Knowledge
Valid
Yes
Frequency
89
No
Cumulative
Percent
92.7
100.0
7
7.0
7.3
96.0
100.0
4
4.0
100
100.0
0
Total
Valid Percent
92.7
96
Total
Missing
Percent
89.0
Are You Paying Your Fee
Valid
Yes
No
Total
Frequency
75
Percent
75.0
Valid Percent
75.0
Cumulative
Percent
75.0
100.0
25
25.0
25.0
100
100.0
100.0
Guarantees Services
Frequency
Valid
Missing
Percent
Valid Percent
Cumulative
Percent
Yes
47
47.0
49.0
49.0
No
49
49.0
51.0
100.0
Total
96
96.0
100.0
4
4.0
100
100.0
0
Total
Don't Know
Frequency
Valid
Missing
Percent
Yes
39
39.0
No
57
Total
96
4
4.0
100
100.0
0
Total
Valid Percent
Cumulative
Percent
40.6
40.6
57.0
59.4
100.0
96.0
100.0
Helps Others Students on Financial Aid
Frequency
Valid
Missing
Total
Percent
Yes
9
9.0
No
87
Total
96
0
Valid Percent
Cumulative
Percent
9.4
9.4
87.0
90.6
100.0
96.0
100.0
4
4.0
100
100.0
36
Does Nothing
Valid
Missing
Valid Percent
3.2
Cumulative
Percent
3.2
92.0
96.8
100.0
95.0
100.0
Frequency
3
Percent
3.0
No
92
Total
95
5
5.0
100
100.0
Frequency
70
Percent
70.0
No
25
Total
95
Yes
0
Total
Student Account
Valid
Missing
Yes
0
Valid Percent
73.7
Cumulative
Percent
73.7
25.0
26.3
100.0
95.0
100.0
5
5.0
100
100.0
Frequency
35
Percent
35.0
Valid Percent
36.8
Cumulative
Percent
36.8
No
60
60.0
63.2
100.0
Total
95
95.0
100.0
5
5.0
100
100.0
Frequency
10
Percent
10.0
Valid Percent
10.5
Cumulative
Percent
10.5
No
85
85.0
89.5
100.0
Total
95
95.0
100.0
5
5.0
100
100.0
Frequency
50
Percent
50.0
No
44
Total
94
6
6.0
100
100.0
Total
Installment Plan
Valid
Missing
Yes
0
Total
Inability to Pay
Valid
Missing
Yes
0
Total
Insurance Provider
Valid
Missing
Total
Yes
0
Valid Percent
53.2
Cumulative
Percent
53.2
44.0
46.8
100.0
94.0
100.0
37
Credit Card
Valid
Missing
Valid Percent
73.7
Cumulative
Percent
73.7
25.0
26.3
100.0
95.0
100.0
Frequency
70
Percent
70.0
No
25
Total
95
5
5.0
100
100.0
Frequency
75
Percent
75.0
No
20
Total
95
Yes
0
Total
Cash
Valid
Missing
Yes
0
Valid Percent
78.9
Cumulative
Percent
78.9
20.0
21.1
100.0
95.0
100.0
5
5.0
100
100.0
Frequency
72
Percent
72.0
Valid Percent
75.8
Cumulative
Percent
75.8
No
23
23.0
24.2
100.0
Total
95
95.0
100.0
5
5.0
100
100.0
Total
Check
Valid
Missing
Yes
0
Total
Supplemental Health Coverage Availability
Valid
Missing
Frequency
68
Percent
68.0
Valid Percent
71.6
Cumulative
Percent
71.6
No
27
27.0
28.4
100.0
Total
95
95.0
100.0
5
5.0
100
100.0
Frequency
22
Percent
22.0
No
59
Total
81
0
19
19.0
100
100.0
Yes
0
Total
Spousal Coverage
Valid
Missing
Total
Yes
Valid Percent
27.2
Cumulative
Percent
27.2
59.0
72.8
100.0
81.0
100.0
38
Mon
Valid
Yes
No
Total
Missing
0
Total
Frequency
90
Percent
90.0
Valid Percent
96.8
Cumulative
Percent
96.8
100.0
3
3.0
3.2
93
93.0
100.0
7
7.0
100
100.0
Frequency
93
Percent
93.0
Tues
Valid
Yes
No
Total
Missing
0
Total
Valid Percent
98.9
Cumulative
Percent
98.9
100.0
1
1.0
1.1
94
94.0
100.0
6
6.0
100
100.0
Frequency
93
Percent
93.0
Valid Percent
98.9
Cumulative
Percent
98.9
1
1.0
1.1
100.0
94
94.0
100.0
6
6.0
100
100.0
Frequency
92
Percent
92.0
Valid Percent
97.9
Cumulative
Percent
97.9
2
2.0
2.1
100.0
94
94.0
100.0
6
6.0
100
100.0
Frequency
92
Percent
92.0
Wed
Valid
Yes
No
Total
Missing
0
Total
Thurs
Valid
Yes
No
Total
Missing
0
Total
Fri
Valid
Yes
No
Total
Missing
Total
0
Valid Percent
97.9
Cumulative
Percent
97.9
100.0
2
2.0
2.1
94
94.0
100.0
6
6.0
100
100.0
39
Sat
Valid
Missing
Valid Percent
67.0
Cumulative
Percent
67.0
31.0
33.0
100.0
94.0
100.0
Frequency
63
Percent
63.0
No
31
Total
94
6
6.0
100
100.0
Frequency
14
Percent
14.0
No
80
Total
94
Yes
0
Total
Sun
Valid
Missing
Yes
0
Total
Valid Percent
14.9
Cumulative
Percent
14.9
80.0
85.1
100.0
94.0
100.0
6
6.0
100
100.0
Coverage for Care at Student Health Center
Valid
Frequency
53
Percent
53.0
Valid Percent
60.2
Cumulative
Percent
60.2
8
8.0
9.1
69.3
19
19.0
21.6
90.9
8
8.0
9.1
100.0
Total
88
88.0
100.0
0
11
11.0
1
1.0
0 days
Less than 1 week
Up to 3 months
More than 6 months
Missing
System
Total
Total
12
12.0
100
100.0
Common Cold
Valid
Missing
Total
Valid Percent
61.2
Cumulative
Percent
61.2
38.0
38.8
100.0
98.0
100.0
Frequency
60
Percent
60.0
No
38
Total
98
Yes
0
2
2.0
100
100.0
40
Asthma
Valid
Missing
Valid Percent
29.6
Cumulative
Percent
29.6
69.0
70.4
100.0
98.0
100.0
Frequency
29
Percent
29.0
No
69
Total
98
2
2.0
100
100.0
Frequency
52
Percent
52.0
No
46
Total
98
Yes
0
Total
Allergies
Valid
Missing
Yes
0
Valid Percent
53.1
Cumulative
Percent
53.1
46.0
46.9
100.0
98.0
100.0
2
2.0
100
100.0
Frequency
42
Percent
42.0
Valid Percent
42.9
Cumulative
Percent
42.9
No
56
56.0
57.1
100.0
Total
98
98.0
100.0
2
2.0
100
100.0
Frequency
24
Percent
24.0
Valid Percent
24.5
Cumulative
Percent
24.5
No
74
74.0
75.5
100.0
Total
98
98.0
100.0
2
2.0
100
100.0
Frequency
20
Percent
20.0
No
78
Total
98
2
2.0
100
100.0
Total
Blood Work
Valid
Missing
Yes
0
Total
Orthopedic Services
Valid
Missing
Yes
0
Total
Dermatology Related
Valid
Missing
Total
Yes
0
Valid Percent
20.4
Cumulative
Percent
20.4
78.0
79.6
100.0
98.0
100.0
41
Psychiatrist
Valid
Missing
Valid Percent
11.2
Cumulative
Percent
11.2
87.0
88.8
100.0
98.0
100.0
Frequency
11
Percent
11.0
No
87
Total
98
2
2.0
100
100.0
Frequency
16
Percent
16.0
No
82
Total
98
Yes
0
Total
Prenatal Care
Valid
Missing
Yes
0
Valid Percent
16.3
Cumulative
Percent
16.3
82.0
83.7
100.0
98.0
100.0
2
2.0
100
100.0
Frequency
30
Percent
30.0
Valid Percent
30.6
Cumulative
Percent
30.6
No
68
68.0
69.4
100.0
Total
98
98.0
100.0
2
2.0
100
100.0
Frequency
40
Percent
40.0
Valid Percent
40.8
Cumulative
Percent
40.8
No
58
58.0
59.2
100.0
Total
98
98.0
100.0
2
2.0
100
100.0
Frequency
4
Percent
4.0
No
94
Total
98
2
2.0
100
100.0
Total
OBGYN
Valid
Missing
Yes
0
Total
Immunizations
Valid
Missing
Yes
0
Total
Other
Valid
Missing
Total
Yes
0
Valid Percent
4.1
Cumulative
Percent
4.1
94.0
95.9
100.0
98.0
100.0
42
Wait Time
Valid
Missing
Frequency
19
Percent
19.0
Valid Percent
20.2
Cumulative
Percent
20.2
1 week
43
43.0
45.7
66.0
2-3 weeks
22
22.0
23.4
89.4
Longer than 3 weeks
10
10.0
10.6
100.0
Total
94
94.0
100.0
6
6.0
100
100.0
1-2 days
0
Total
Interest in Preventative Health Care
Frequency
Valid
Missing
Percent
Valid Percent
Yes
68
68.0
No
28
Total
96
0
Total
Cumulative
Percent
70.8
70.8
28.0
29.2
100.0
96.0
100.0
4
4.0
100
100.0
LIT Compared to Others
Frequency
Valid
Missing
Percent
Valid Percent
Cumulative
Percent
Equal
39
39.0
66.1
Better
9
9.0
15.3
81.4
Worse
11
11.0
18.6
100.0
Total
59
59.0
100.0
0
41
41.0
100
100.0
Total
66.1
Timeliness
Valid
1
Frequency
15
Percent
15.0
Valid Percent
19.0
Cumulative
Percent
19.0
2
24
24.0
30.4
49.4
3
24
24.0
30.4
79.7
4
8
8.0
10.1
89.9
100.0
5
Total
Missing
Total
0
8
8.0
10.1
79
79.0
100.0
21
21.0
100
100.0
43
Doctor's Sincerity
Valid
1
Frequency
37
Percent
37.0
Valid Percent
45.7
Cumulative
Percent
45.7
2
17
17.0
21.0
66.7
3
12
12.0
14.8
81.5
4
11
11.0
13.6
95.1
100.0
5
Total
Missing
0
4
4.0
4.9
81
81.0
100.0
19
19.0
100
100.0
1
Frequency
23
Percent
23.0
Valid Percent
28.8
Cumulative
Percent
28.8
2
29
29.0
36.3
65.0
3
11
11.0
13.8
78.8
4
10
10.0
12.5
91.3
5
7
7.0
8.8
100.0
Total
80
80.0
100.0
0
20
20.0
100
100.0
Total
Price
Valid
Missing
Total
Location
Frequency
Valid
Missing
Total
1
9
Percent
9.0
Cumulative
Percent
11.7
11.7
7.0
9.1
20.8
23.0
29.9
50.6
31.2
81.8
14.0
18.2
100.0
77.0
100.0
2
7
3
23
4
24
24.0
5
14
Total
77
0
Valid Percent
23
23.0
100
100.0
44
Well Known/Brand Name Provider
Valid
Missing
1
Frequency
6
Percent
6.0
Valid Percent
7.8
Cumulative
Percent
7.8
2
8
8.0
10.4
18.2
3
11
11.0
14.3
32.5
4
13
13.0
16.9
49.4
5
39
39.0
50.6
100.0
Total
77
77.0
100.0
0
23
23.0
100
100.0
Frequency
24
Percent
24.0
Valid Percent
25.0
Cumulative
Percent
25.0
No
72
72.0
75.0
100.0
Total
96
96.0
100.0
4
4.0
100
100.0
Frequency
17
Percent
17.0
Valid Percent
65.4
Cumulative
Percent
65.4
100.0
Total
Advertisement Seen
Valid
Missing
Yes
0
Total
School Newspaper
Valid
Yes
No
Missing
9
9.0
34.6
Total
26
26.0
100.0
0
74
74.0
100
100.0
Frequency
1
Percent
1.0
No
24
Total
25
0
75
75.0
100
100.0
Total
Local Newspaper
Valid
Missing
Total
Yes
Valid Percent
4.0
Cumulative
Percent
4.0
24.0
96.0
100.0
25.0
100.0
45
TV
Valid
No
Missing
0
Total
Frequency
25
Percent
25.0
75
75.0
100
100.0
Valid Percent
100.0
Cumulative
Percent
100.0
Valid Percent
Cumulative
Percent
Fliers
Frequency
Valid
Missing
Percent
Yes
12
12.0
48.0
48.0
No
13
13.0
52.0
100.0
Total
25
25.0
100.0
0
Total
75
75.0
100
100.0
www.LIT.edu
Frequency
Valid
Missing
Percent
Valid Percent
Cumulative
Percent
Yes
7
7.0
28.0
28.0
No
18
18.0
72.0
100.0
Total
25
25.0
100.0
0
75
75.0
100
100.0
Total
Other Websites
Frequency
Valid
No
Missing
0
25
Percent
25.0
Valid Percent
100.0
100.0
Valid Percent
8.0
Cumulative
Percent
8.0
100.0
75
75.0
100
100.0
Frequency
2
Percent
2.0
No
23
23.0
92.0
Total
25
25.0
100.0
Total
Cumulative
Percent
Other
Valid
Missing
Total
Yes
0
75
75.0
100
100.0
46
Advertisements Affect
Valid
Missing
Valid Percent
54.0
Cumulative
Percent
54.0
40.0
46.0
100.0
87.0
100.0
Frequency
47
Percent
47.0
No
40
Total
87
0
13
13.0
100
100.0
Frequency
77
Percent
77.0
No
19
Total
96
Yes
Total
Health Insurance
Valid
Missing
Yes
0
Total
Valid Percent
80.2
Cumulative
Percent
80.2
19.0
19.8
100.0
96.0
100.0
4
4.0
100
100.0
Gender
Valid
Missing
Frequency
45
Percent
45.0
Valid Percent
46.9
Cumulative
Percent
46.9
Female
51
51.0
53.1
100.0
Total
96
96.0
100.0
4
4.0
100
100.0
Male
0
Total
Class Load
Valid
Full-time
Frequency
93
Percent
93.0
Valid Percent
96.9
Cumulative
Percent
96.9
Part-time
3
3.0
3.1
100.0
96
96.0
100.0
4
4.0
100
100.0
Total
Missing
0
Total
Student Status
Valid
Missing
Total
Valid Percent
69.1
Cumulative
Percent
69.1
29.0
30.9
100.0
94.0
100.0
Frequency
65
Percent
65.0
Campus
29
Total
94
6
6.0
100
100.0
Commuter
0
47
Year Born
Valid
88
Frequency
1
Percent
1.0
Valid Percent
1.0
Cumulative
Percent
1.0
87
12
12.0
12.5
13.5
86
24
24.0
25.0
38.5
85
16
16.0
16.7
55.2
84
20
20.0
20.8
76.0
83
5
5.0
5.2
81.3
82
8
8.0
8.3
89.6
81
2
2.0
2.1
91.7
80 or prior
8
8.0
8.3
100.0
96
96.0
100.0
4
4.0
100
100.0
Total
Missing
0
Total
Cross-tabulations
#1
Case Processing Summary
Cases
Valid
N
Gender * Stress
Management
Missing
Percent
94
N
94.0%
Total
Percent
6
N
6.0%
Percent
100
100.0%
Gender * Stress Management Cross tabulation
Stress Management
Yes
Gender
Male
Female
Total
Count
No
Total
19
25
44
% within Gender
43.2%
56.8%
100.0%
% within Stress
Management
44.2%
49.0%
46.8%
% of Total
20.2%
26.6%
46.8%
24
26
50
% within Gender
48.0%
52.0%
100.0%
% within Stress
Management
55.8%
51.0%
53.2%
% of Total
25.5%
27.7%
53.2%
Count
Count
43
51
94
% within Gender
45.7%
54.3%
100.0%
% within Stress
Management
100.0%
100.0%
100.0%
45.7%
54.3%
100.0%
% of Total
48
Chi-Square Tests
Pearson Chi-Square
Continuity Correction(a)
Likelihood Ratio
1
Asymp. Sig.
(2-sided)
.640
.068
1
.795
.219
1
.640
Value
.219(b)
df
Exact Sig.
(2-sided)
Fisher's Exact Test
Exact Sig.
(1-sided)
.682
Linear-by-Linear
Association
.217
N of Valid Cases
94
1
.397
.642
a Computed only for a 2x2 table
b 0 cells (.0%) have expected count less than 5. The minimum expected count is 20.13.
#2
Case Processing Summary
Cases
Valid
N
Student Status * Been to the
Student Health Center
Missing
Percent
92
N
92.0%
Total
Percent
8
N
8.0%
Percent
100
100.0%
Student Status * Been to the Student Health Center Cross tabulation
Been to the Student Health
Center
Yes
Student
Status
Commuter
Campus
Total
Count
No
Total
30
33
63
% within Student Status
47.6%
52.4%
100.0%
% within Been to the
Student Health Center
61.2%
76.7%
68.5%
% of Total
32.6%
35.9%
68.5%
Count
19
10
29
% within Student Status
65.5%
34.5%
100.0%
% within Been to the
Student Health Center
38.8%
23.3%
31.5%
% of Total
20.7%
10.9%
31.5%
49
43
92
53.3%
46.7%
100.0%
100.0%
100.0%
100.0%
53.3%
46.7%
100.0%
Count
% within Student Status
% within Been to the
Student Health Center
% of Total
49
Chi-Square Tests
1
Asymp. Sig.
(2-sided)
.110
1.887
1
.170
2.591
1
.107
Value
2.556(b)
Pearson Chi-Square
Continuity Correction(a)
Likelihood Ratio
df
Exact Sig.
(2-sided)
Fisher's Exact Test
Exact Sig.
(1-sided)
.122
Linear-by-Linear
Association
2.528
N of Valid Cases
92
1
.084
.112
a Computed only for a 2x2 table
b 0 cells (.0%) have expected count less than 5. The minimum expected count is 13.55.
#3
Case Processing Summary
Cases
Valid
N
Advertisement Seen *
Advertisements Affect
Missing
Percent
86
N
86.0%
Total
Percent
14
N
14.0%
Percent
100
100.0%
Advertisement Seen * Advertisements Affect Cross tabulation
Advertisements Affect
Yes
Advertisement
Seen
Yes
No
Total
Count
No
Total
9
14
23
% within Advertisement
Seen
39.1%
60.9%
100.0%
% within Advertisements
Affect
19.6%
35.0%
26.7%
% of Total
10.5%
16.3%
26.7%
Count
37
26
63
% within Advertisement
Seen
58.7%
41.3%
100.0%
% within Advertisements
Affect
80.4%
65.0%
73.3%
% of Total
43.0%
30.2%
73.3%
46
40
86
% within Advertisement
Seen
53.5%
46.5%
100.0%
% within Advertisements
Affect
100.0%
100.0%
100.0%
53.5%
46.5%
100.0%
Count
% of Total
50
Chi-Square Tests
Pearson Chi-Square
Continuity Correction(a)
Likelihood Ratio
1
Asymp. Sig.
(2-sided)
.107
1.873
1
.171
2.607
1
.106
Value
2.602(b)
df
Fisher's Exact Test
Exact Sig.
(2-sided)
.144
Linear-by-Linear
Association
2.571
N of Valid Cases
86
1
Exact Sig.
(1-sided)
.086
.109
a Computed only for a 2x2 table
b 0 cells (.0%) have expected count less than 5. The minimum expected count is 10.70.
51