CONVERGYS PRODUCT ANNOUNCEMENT
Convergys Lights Up Smart Grid with Smart Solutions
(Cincinnati; May 4, 2010) - - Convergys Corporation (NYSE: CVG), a global leader in
relationship management, today announced the worldwide availability of Convergys Smart CIS
Solutions, next generation billing and customer care solutions for the utility and energy markets.
Aging infrastructure coupled with continuing changes in new technology, customer awareness,
and regulatory focus are having a significant impact on the traditional utility business. Utilities
all over the world are facing a future marked by high volumes of data, mandated complex rate
structures, and new consumption models that include electric vehicles and consumer-based
generation while saddled with legacy systems designed to support low transaction levels.
Unfortunately, not only are these legacy systems functionally challenged, they are also costly to
operate, with small changes requiring months to complete and millions of dollars. In addition,
existing billing and customer care options cannot fully realize the vision of the smart grid without
a fundamental shift in the way they leverage data, manage customer relationships, and develop
rate structures. Convergys designed its Smart CIS Solutions specifically to improve current
utility operations while extending next generation functionality and scale for future utility
operations.
The new, state-of-the-art Convergys solutions include:
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Complete end-to-end CIS functionality including Customer Management, Revenue
Management, Collections, Inventory, Work Force Management, and Campaign
Management, available as stand alone modules or as a single fully-integrated solutions
Patented, flexible architecture enabling rapid configuration of new applications without
costly customization changes to core code
A phased reference architecture enabling a “grow as you grow” footprint to advanced
metering infrastructure (AMI) and smart meter deployments
Real-time, two-way, scalable, rate calculation and billing enabling innovative and
dynamic pricing and rate structures
Multichannel customer relationship management tailored to handle utility products,
processes, and data
Real-time business intelligence applied via consistent and proactive policy management
Key benefits of the Convergys Smart CIS Solutions include:
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Risk Minimization - The flexibility of the solutions provides an innovative approach to
enabling technology as it evolves in countries worldwide. By co-existing with legacy
systems, Convergys Smart CIS Solutions can reduce the technology and investment
risk traditionally associated with this kind of paradigm-shifting effort. Utilities are no
longer subject to a costly end-to-end replacement of their billing and customer care
solutions, investing tens of millions of dollars and thousands of hours before the
solutions prove themselves. This flexibility is accompanied by a business model
tailored to the utility’s resource and capitalization requirements.
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Faster Time to Market - Convergys can deploy its Smart CIS Solutions via license,
managed service, or build-operate-transfer, adapting to the utility's immediate
business requirements and economic environment. The combination of an
incremental deployment and an adaptable business model puts the utility in the
driver’s seat.
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Faster ROI Breakeven - As utilities modernize their systems to address pressing
global energy issues such as environmental protection, conservation, and energy
independence, the Convergys Smart CIS Solutions enable a more effective and
efficient relationship with both consumer and business customers, while it helps
ensure a revenue and cost model that puts a winning smart grid value proposition
within reach.
“As smart grid rollouts expand, both the frequency and quantity of data are increasing
exponentially. This puts extraordinary stress on the systems that manage the data – but also
presents opportunities to better optimize operations and enhance the customer experience
through automation and real-time actionable intelligence,” says Bob Lento, Convergys
President, Information Management. “Our solutions change the status quo of inflexible, costly,
legacy systems. Convergys’ 25 year experience helping large multi-national firms undergo
network transformations gives us the technology and the process knowledge to ensure that our
Smart CIS Solutions meet both current and future billing and customer care needs.”
“The smart grid will not be successful without the ability to put more information and choice into
the hands of customers, empowering them to make wiser energy decisions. Utilities must
carefully manage their customers both during and after smart meter deployment, particularly
with regard to the introduction of time-of-use billing. Because the bill is the principal contact
point a utility has with its customers, there must be a fundamental shift in the way utilities
manage data, provide customer options, and bill for energy,” says Stuart Ravens, Principal
Analyst, Ovum. "Convergys claims that its platform has been deployed at over 100 clients
worldwide across multiple verticals processing nearly a trillion transactions annually. The
vendor’s billing technology addresses many of the issues created by smart metering, and has
been proven to work at a scale that will satisfy even the largest utilities.”
Convergys is currently accepting appointments to demonstrate its Smart CIS Solutions in both
Europe and the Americas. (+1 513 458 1300)
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We
provide solutions that drive more value from the relationships our clients have with their
customers and employees. Convergys turns these everyday interactions into a source of profit
and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence,
and innovative technologies has delivered process improvement and actionable business
insight to clients that now span more than 70 countries and 35 languages.
Convergys, a Fortune Most Admired Company for nine consecutive years, has approximately
70,000 employees in 82 customer contact centers and other facilities in the United States,
Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in
Cincinnati, Ohio. For more information, visit www.convergys.com