PALISADES MEDICAL CENTER NORTH BERGEN, NJ COMMUNITY HEALTH NEEDS ASSESSMENT December 2012 TABLE OF CONTENTS President’s Letter…………………………………………………………………… i Executive Summary………………………………………………………………… ii Introduction…………………………………………………………………………... 1 Community Served……………………………………………………………… 3 Existing Health Care Facilities and Resources……………………………. 6 Sources of Patient Service Revenue ………………………………………… 7 Methods and Results………………………………………………………………. 8 How Data was Obtained……………………………………………………….. 10 Limitations………………………………………………………………………... 11 Primary Data……………………………………………………………………… 12 Secondary Data…………………………………………………………………. 18 Health Needs of the Community……………………………………………… 20 Primary and Chronic Disease Needs of the Community…………………. 24 Prioritizing Issues and Addressing Community Health Needs…………….. 25 Process for Prioritizing Needs………………………………………………… 25 Process for Consulting with Community……………………………………. 28 Collaborative Health Improvement Plan………………………………………… 29 Appendices…………………………………………………………………………… 30 Appendices Appendix A: Steering Committee and Community Partners………………….. Appendix B: Palisades Medical Center Community Health Survey 2012 (English & Spanish)…………………………………………………… Appendix C: Community Health Needs Assessment – Community Health Survey Final Report………………………………………………….. Appendix D: Palisades Medical Center Focus Group Questions (English & Spanish)…………………………………………………… Appendix E: Palisades Medical Center Focus Group Responses…………… 30 61 65 Appendix F: County Health Profiles Comparison………………………………. 68 Appendix G: Palisades Medical Center Community Health Screening Data 72 Appendix H: County Health Rankings Comparison…………………………….. Appendix I: Palisades Medical Center Prioritizing Issues and Concerns Worksheet……………………………………………………………… Appendix J: Action Plan Template………………………………………………. 73 31 40 76 77 From the President At Palisades Medical Center, we are proud of our strong tradition of community service. Our staff and volunteers work with our community partners to improve the lives of thousands of local residents by continually offering free health screenings, educational seminars, training and classes, facility tours and other activities. In fact, the New Jersey Hospital Association recognized our efforts with its Community Outreach Award. Palisades Medical Center’s strategic plan includes a key focus on identifying and addressing the most pressing health needs in our communities. Our longstanding and active partnerships with social and civic organizations, religious congregations, schools, and local employers place us in a uniquely effective position to accomplish these objectives. This 2012 Community Health Needs Assessment is the result of a collaborative effort of our community partners that worked throughout the past year to the most-pressing healthcare needs in our service area, including Cliffside Park, Edgewater, Fairview, Guttenberg, North Bergen, Union City Weehawken, and West New York. This comprehensive report is the result of a thorough assessment of our area's healthcare profile, including a review of public health data, summary patient information from care providers, and new data obtained by means of focus groups, public forums and a community needs assessment survey. This assessment also includes action items and plans to address the prevailing healthcare concerns in our community. We deeply appreciate the work of our Steering Committee and Community Partners that are highlighted in this report. We also thank the hundreds of community residents that provided valuable feedback in our surveys and forums. For more information about the 2012 Community Health Needs Assessment, please contact Annarelly “Annie” McNair, MPH, HO, Manager of the Community Needs Assessment, at (201) 854-5201 or amcnair@palisadesmedical.org. Bruce J. Markowitz President and CEO Palisades Medical Center i Executive Summary The Palisades Medical Center Community Needs Assessment is a comprehensive initiative to identify, analyze, and address the healthcare needs of eight municipalities in northern Hudson and southern Bergen counties. These municipalities are Cliffside Park, Edgewater, Fairview, Guttenberg, North Bergen, Union City, Weehawken, and West New York. This initiative is also a partnership between the hospital, North Hudson Community Action Corporation, Hudson Regional Health Commission, Union City Board of Education and municipal health departments of North Bergen, West New York, Union City, Guttenberg, Weehawken, and Cliffside Park. The healthcare issues prevalent in the project’s service area are impacted by a number of social and cultural factors. The area is urban, low-income, and largely Hispanic. More than half the area’s population is foreign-born, and more than one in three residents have limited English language proficiency. The scope of this project included a thorough assessment of the area’s healthcare profile, including a review of public health data, summary patient information from hospital admissions and emergency room visits, and new data obtained by means of focus groups and a community needs assessment survey. From this analysis, and with additional input from a series of public forums, the project partners developed this Community Needs Assessment to address the following five areas of concerns identified in the assessment process; Access to Health Care, Alcohol Abuse, Inadequate Social Support, Obesity, and Tobacco Use. Action items for the five areas of concern will constitute specific plans to address the prevailing healthcare issues in the community. They will effectively constitute sub- ii projects, each with their own deliverables, and will be promptly implemented by the project partners. After approximately six months of implementation, the project partners will undertake a structured review of their progress on each of the action items. The partners will review lessons learned, and will participate in a second series of public forums to obtain community input. This process will conclude with revisions and improvements to the action item plans, and the publication of a Collaborative Health Improvement Plan. iii Introduction The March 2010 passage of the Patient Protection and Affordable Care Act introduced new reporting requirements for private, not-for-profit hospitals to maintain 501(c)(3) tax-exempt status. Effective for tax years beginning after March 2012, each non-profit hospital must conduct a Community Health Needs Assessment (CHNA) at least once every three years on a facility-by-facility basis, identify action plans to address unmet community health needs, and report the results of each CHNA publicly. The Palisades Medical Center (PMC) Community Needs Assessment project is a collaborative initiative designed to deliver a Community Health Needs Assessment and a Collaborative Health Improvement Plan that are responsive to the health disparities in the targeted communities and will enhance coordination and collaboration among providers. The care provider partnering with PMC in this initiative is the North Hudson Community Action Corporation (NHCAC), the local Federally Qualified Health Center. Other partners that have collaborated with us since the inception of the project have been the Union City Board of Education and the public health partners include six health departments of the eight municipalities within the service area, as well as Hudson Regional Health Commission. During the data collection phase of the assessment, other community partners (Appendix A) were invited to assist us in their expertise and with the implementation of the plans. 1 There was a significant body of existing work before this project began that shed light on the needs of the service area. By way of example, the following three components were cited in the Hudson County Community Health Improvement Plan (CHIP) prepared in 2007. These examples are illustrative of the healthcare issues plaguing the service area: • Hudson County has the highest percentage of children living in poverty in NJ (22%) • Hudson County had the second highest rate in the state of hospital admissions for “Ambulatory Care Sensitive” diagnoses (i.e. conditions treatable by a primary care physician such as asthma, heart disease, diabetes, etc.) for populations under 65 years of age • Hudson County had the highest rate in NJ of hospital admissions for “Ambulatory Care Sensitive” diagnoses for patients under 18 (double the statewide average) All of this data again highlights the need for better access to primary care and improved outreach, screening, and education in the service area. Identifying the social, economic, and cultural barriers that have stymied past efforts in these areas are key components of the planning process. 2 Community Served This project will address the needs of eight municipalities in a contiguous area of northern Hudson and southern Bergen counties. These municipalities are Cliffside Park, Edgewater, Fairview, Guttenberg, North Bergen, Union City, Weehawken, and West New York. The area may be generally described as urban, lower-income, and largely Hispanic. A significant portion of the population has limited English language proficiency. The eight municipalities, together with some key demographic data are set forth in the following table. DEMOGRAPHIC DATA FOR THE SERVICE AREA, 2010 Census Other than English Spoken at Home English Spoken Less than “Very Well" Per Capita Income Below Poverty Level Hispanic Population 75.1% 87.2% 83.3% 72.3% 32.2% 46.5% 46.1% 34.0% $25,674 $18,506 $24,419 $33,239 9.9% 20.0% 18.1% 16.0% 68.4% 84.7% 78.1% 64.8% 36.2% ----------53.0% 52.6% -----------72.8% 20.1% ------------36.3% $45,206 ------------$24,633 12.9% -----------15.8% 40.3% ------------74.2% BERGEN COUNTY MUNICIPALITIES 47.8% Edgewater 11,513 Fairview 13,835 53.3% Cliffside Park 23,594 40.5% ------------- ----------Subtotal: 48,942 44.7% 46.5% 72.8% 59.2% -----------55.3% 15.4% 32.2% 22.3% ------------21.7% $58,220 $22,477 $36,157 ------------$37,480 8.5% 15.0% 10.5% -----------11.3% 11.1% 54.6% 28.4% ------------31.8% 249,608 51.4% 69.4% 33.4% $27,152 14.9% 65.9% 634,266 905,116 8,791,894 40.6% 28.4% 20.3% 57.9% 36.7% 28.7% 25.3% 13.8% 12.1% $31,024 $42,006 $34,858 15.1% 5.8% 9.1% 42.2% 16.1% 17.7% Foreign Location Population Born HUDSON COUNTY MUNICIPALITIES North Bergen 60,773 48.9% Union City 66,455 57.0% W. New York 49,708 60.7% Guttenberg 11,176 52.1% Weehawken Subtotal: TOTAL: Hudson Cty. Bergen Cty New Jersey 12,554 ------------200,666 Source: US Census Bureau: State & County Quick Facts. Data derived from Population Estimates, American Community Survey, Census of Population & Housing, State & County Housing Unit Estimates, County Business Patterns, Economic Census, Survey of Business Owners, Building Permits, Consolidated Federal Funds Report. 3 While the service area comprises less than 2.8% of New Jersey’s total population, it is home to almost 11% of the state’s Hispanic population. More than half the area’s population is foreign born and nearly 70% of the area’s residents do not speak English at home. More than one in three report that they speak English less than very well-- a rate almost three times above the statewide average. As might be expected with these limited language skills, the earning power and economic well being of the area’s residents is compromised. Per capita income is more than three quarters of the average for New Jersey, while the poverty rate is nearly double the statewide average. These social factors conspire to exacerbate the area’s healthcare challenges. The service area’s five Hudson County communities constitute about 32% of the total Hudson County population, while the Bergen County towns comprise only 5% of that county’s population. In both cases, data for the service area was more challenging relative to the larger county profiles. On average, residents of the Hudson County communities in the service area earn 32% less than the typical Bergen County resident ($81,708 compared to $55,272 respectively), and are 46% more likely to have limited English-language proficiency. Municipalities in the service area show about the same poverty rate and a higher percentage of foreign born residents than Hudson County as a whole. The three Bergen County municipalities in the service area show an even greater variance to the overall Bergen County profile. The poverty rate in the Bergen County communities in the service area is approximately double the overall rate for Bergen County, and the percentage of residents with limited English-language proficiency is nearly double as well. It is arguable that these three communities in fact have more in common with their Hudson County neighbors than they do with their Bergen County peers. Despite these variances, however, the overall health profiles of Hudson and Bergen Counties are deemed to be generally reflective of the issues impacting the municipalities in the service 4 area. The social and economic profile of the service area suggests that its residents’ needs may be needs different in degree, but not necessarily in kind. Just over 80% of the service area’s population resides in Hudson County. As per Robert Wood Johnson Foundation and University of Wisconsin County Health Rankings in 2012, Hudson County ranks 16th among New Jersey’s 21 counties for Health Outcomes. It was noted, however, that the County ranked 18th in the self-reporting of “poor or fair health” (24% of respondents). Of greater concern, Hudson County ranked 19th for Health Factors, despite a fairly respectable 12th place ranking for Health Behaviors. The rankings were brought down by very low scores for Clinical Care measures, as 23% of the population lacks health insurance coverage, care provider ratios were also low, and preventable hospital stays were high. Adding to this problem are poor scores for both social and economic factors and for Hudson County’s physical environment. Access to care and quality of care are obviously areas of prime concern for the people of Hudson County. By way of contrast, Bergen County ranks 4th among New Jersey counties in both Health Outcomes and Health Factors. Bergen County finishes no lower than 4th place in any subcategory except for a 5th place ranking for Morbidity. The Hudson and Bergen County Community Health Improvement Plans (CHIP) constitute the most significant current planning efforts to address the needs of this community. There is a high level of congruence in the top five healthcare needs identified in both of the CHIPs. Hudson and Bergen CHIPS: Top Five Health Issues (2007) Hudson County Bergen County 1) Access to Care 1) Access to Care 2) Substance Abuse 2) Mental Health 3) Heart Disease 3) Obesity 4) Diabetes 4) Alcohol, Tobacco, & Other Drugs 5) Lead Poisoning 5) Communication of Health Issues 5 Access to care is obviously the primary healthcare concern in both counties. The issue is only exacerbated by low levels of insurance coverage, high poverty rates, and limited English language proficiency prevalent in the service area. Existing Health Care Facilities and Resources Palisades Medical Center is the only hospital active within the service area. The non-profit operates a 202-bed hospital providing a diverse range of inpatient and outpatient services, including, among others, internal medicine, surgery, obstetrics, gynecology, cardiology, pediatrics, emergency care, gastroenterology, diabetic care center, breast care center, wound care center, palliative care program, pain relief center, rehabilitative medicine program, and pediatric rehabilitation. The ancillary services of PMC include, among others, a cardiopulmonary department, a laboratory, and radiology. As of December 31, 2011, medical staff totaled 268 and approximately 89% are board-certified or board eligible. PMC also credentials allied health professionals and licensed professionals, including advance practice nurses and physician assistants. Palisades is the largest employer in its service area with more than 1,300 employees and it has an annual operating budget of approximately $150 million. The State of New Jersey’s annual healthcare report card ranked Palisades as one of the top hospitals in the state and #1 in Hudson County. Palisades was also one of only two hospitals in New Jersey to receive a perfect 100% score in treating heart attack patients. The State’s annual evaluation showed that The Harborage at Palisades has “Zero Deficiencies” for the second consecutive year. The New Jersey Hospital Association (NJHA) recognized Palisades Medical Center with its Community Outreach Award for its positive impact in our local communities. The closest alternative hospitals are Hackensack University Medical Center (approximately 9 miles north), Hoboken University Medical Center (about 4 - 5 miles south), and Christ Hospital 6 and the Jersey City Medical Center (each about 6 -7 miles to the south). North Hudson Community Action Corporation, a federally qualified health center and Health Professional Shortage Area (HPSA) designated facility operates three clinics in the service area. (A fourth clinic in Garfield, NJ is the only FQHC serving southern Bergen County, and operates just outside the service area). Each of the municipalities in the service area has its own health department and the area is also served by two regional health departments; Hudson Regional Health Commission and the Bergen County Department of Health Services. Sources of Patient Service Revenue The table below shows the historical trend in payer mix for Palisades Medical Center for the years 2009-2011. Payer Medicare Medicaid NJ Blue Cross HMO (1) Commercial Self-Pay and Other Total 2009 51% 7% 3% 24% 1% 14% 100% 2010 50% 7% 4% 24% 1% 14% 100% 2011 49% 7% 4% 26% 1% 13% 100% (1) Includes Medicare and Medicaid HMO programs 7 Methods and Results PMC was awarded a grant from New Jersey Health Initiative, the statewide grantmaking program of the Robert Wood Johnson Foundation to conduct the community needs assessment and implement plans. A Steering Committee was formed to provide advice, direction and information to develop and implement the assessment and action plan. The Steering Committee includes members of Palisades Medical Centers, North Hudson Community Action Corporation (the federally qualified health center in the service area), Hudson Regional Health Commission (the county environmental health agency and Local Information Network Communication Systems (LINCS) agency), Union City Board of Education and Municipal Local Health Departments. The first step was to review existing public health data. The area’s health care profile was reviewed from multiple sources such as the Hudson County and the Bergen County Community Health Improvement Plans (CHIP), the Robert Wood Johnson Foundation and University of Wisconsin “County Health Rankings”, Health Research and Educational Trust (HRET) of New Jersey “Building Healthier Communities: County Profiles of the Community’s Health” for Hudson and Bergen counties, and United States Census Data for 2010. For further comparison, 2010 hospital data was collected on Emergency Department Visits for Primary Care Conditions and Hospital Admissions for Select Ambulatory Care Sensitive Conditions. PMC’s rates were ranked and compared with those of Hudson County and New Jersey for further analysis of the community’s healthcare profile. Data gathered during Palisades Medical Center’s Community Health Screening in the spring of 2012 was also reviewed. These screenings are conducted by the hospital’s Community Outreach Program at more than a dozen places of worship in the service area. Finally, recent data was obtained by conducting four focus groups as well as distributing and collecting community needs assessment surveys in the eight municipalities of the service area. 8 After the data was reviewed, the Steering Committee prioritized issues to select the top five concerns the hospital will address in the Collaborative Health Improvement Plan. The partners will work collaboratively to execute at least five action items from November 2012 to the termination of the project. Individual plans will be developed for each of these initiatives, which will include goals and measurable objectives. Relevant data will be collected as each action item is executed. After approximately six months of operation, a “checkpoint” will be initiated to determine progress and measure the effectiveness of each action item. The partners will then undertake a comprehensive review of the action item executions. A participant’s workshop will be held among the project partners to examine the results of their efforts and to review lessons learned. This phase will also include public forums to provide community members with an opportunity to provide their feedback and offer their suggestions for improvement. With the completion of the public forums, PMC and the project partners will refine the plans for each action item and incorporate the changes in approach through the remainder of the project term. The final results will be published in a report to be made available to the public at large. 9 How Data Was Obtained This section describes the primary and secondary research that was conducted to gather qualitative as well as quantitative data. Primary research was mainly conducted since the service area encompasses eight municipalities in two different counties and furthermore, there is only partial data available by zip codes. Therefore, to gather firsthand details on community residents’ views and opinions of the service area, a survey tool was designed and focus groups were conducted. To gather primary quantitative data, hospital data was collected. Secondary research entailed reviewing existing data from other sources such as the Hudson and Bergen counties Community Health Improvement Plans, County Health Rankings, and other data available through multiple sites such as the New Jersey Department of Health, Centers for Disease Control and Prevention (CDC) Healthy People 2020, CDC’s Behavioral Risk Factor Surveillance System, and US Census. Overall, the project utilized a mixed methods approach to provide the most informative, complete, balanced, and useful results. 10 Limitations More than 80% of the population that Palisades Medical Center (PMC) serves resides in Hudson County. Unfortunately, Hudson County does not have a county health department and as a result, it is very challenging to obtain data at the county or local level. While Hudson County has a Department of Health and Human Services it is not recognized by the New Jersey Department of Health as a local health department. Another agency, Hudson Regional Health Commission provides County Environmental Health Act (CEHA) and emergency preparedness (LINCS) functions in support of the local health departments, but also does not serve as a county health department. In Hudson County each municipality has its own municipal health department or an inter-local agreement with another municipal health department and they are all members of the Hudson Regional Health Commission, but no formal method has been established for collecting non-emergency or environmental public health data. In addition, as previously mentioned, the service area’s five Hudson County communities constitute about 32% of the total Hudson County population, while the Bergen County towns comprise only 5% of that county’s population. In both cases, data for the service area was more challenging relative to the larger county profiles. Therefore, PMC decided that it was best to collect primary data, or data obtained directly through surveys, interviews and direct observation. Primary data is more costly to obtain than secondary data, which is obtained through published sources, but it is also more current and more relevant to a research project. 11 Primary Data Community Health Survey The hospital developed a survey tool similar to the one that was utilized for the Hudson County Community Health Improvement Plan, which in turn, was gathered from one of the examples in the National Association for County and City Health Officials website. The survey (Appendix B), written in English and Spanish, was distributed in person at various gatherings such as churches, libraries, community events and other settings from January 2012 through April 2012. For statistical significance, a survey sample size was calculated. Three hundred eighty four surveys were needed for a 95% confidence level and a 5% confidence interval in a service area of approximately 250,000 people. The anonymous survey consisted of 32 questions and focused on demographics, community health and safety, personal health and community health, and community life. A hospital representative would attend different events and distribute the survey throughout the eight municipalities of the service area. A community resident would complete the survey in person and return it to the hospital representative. Survey completion time varied from 10-20 minutes and due to health literacy issues or lack of reading skills, the bilingual hospital representative would assist a community resident if necessary. Overall, four hundred forty six surveys were completed and response rate accurately depicted each municipality based on the percentage of residents compared to the whole service area. A consultant was hired to input the data and provide an overall summary which is available in Appendix C. 12 The following are some questions and responses pertaining to community and personal health from the survey: Question 1: What do you think are the three most important factors that define a “Healthy Community” (those factors that most affect the quality of life in a community). The top five responses were Good Schools, Access to Health Care and Other Services, Low Crime/Safe Neighborhoods, Good Jobs & Economy, and Clean and Healthy Environment. Question 2: “What do you think are the three most important “health problems” in your community” and the top six “health problems” selected were Lack of Access to Healthcare, Chronic Diseases, Nutrition (Obesity), Substance Abuse, Teen Pregnancy, and Domestic Violence. Question 6: “What do you think are the three most serious safety problems for people in your community?” The following were the top five responses: Alcohol & Drug Abuse, Unsafe Driving, Smoking, Gang-related Activity, School Violence. Question7: “Within the past year, were you able to get needed healthcare? 67% responded “Yes”, 17% responded “No” and 15.2% responded “Not needed.” Question 8: When asked:” How do you pay for your health care?” Health Insurance was the top answer with 48% responses and Self Pay was the second most frequently identified payment method, cited by 30% of the respondents. Other responses included Medicare, Charity Care, NJ FamilyCare and Medicaid. 13 Focus Groups Focus groups were conducted to help gain perspective as to the most significant health issues and barriers to care impacting the service area. Four focus groups were conducted from December 2011 through February 2012. Eleven questions were utilized from the University of Medicine and Dentistry of New Jersey - School of Public Health, Health Systems and Policy that had been successful in previous focus groups (Appendix D). Questions were mailed in advance for all participants to review. During the focus group sessions, participants were first asked to complete a consent form. Participants then sat in a circle seating arrangement so that everyone could see each other and encourage discussion. The format consisted of a 45 minute discussion, 30 minute lunch break, and another 45 minute discussion. The first focus group was completed with community leaders, the community partners and members of the steering committee. The second one was done with hospital employees, mostly nurses that also live in the service area. The third and fourth focus groups were conducted with community residents as well as patients. Patients included those from Palisades Medical Center as well as patients from the local Federally Qualified Health Center. During the last two focus groups with community residents and patients, questions were distributed in English and Spanish and all the discussions were translated into both languages. Responses were compiled for all four focus groups and the following comments emphasize the participants’ reactions (Appendix E): When asked “What do you see as the most important health problems in the area surrounding Palisades Medical Center?” The top three responses were: • Obesity and Diabetes • Cardiovascular Health and Hypertension • Mental Health: Stress, Depression, Alzheimer’s, Domestic Violence, ADHD, and Autism 14 When asked “From your perspectives, what behaviors do residents engage in that place them and perhaps others at greatest risk?” The top four responses were: • Substance Abuse: excessive alcohol, drugs, and smoking • Unhealthy Eating • Sedentary Lifestyle: lack of physical activity or exercise • Loneliness: lack of socialization, no family or friends, or support network Hospital Data In 2012, the Health Research and Educational Trust of New Jersey (HRET), an affiliate of the New Jersey Hospital Association, published County Health Profiles for the twenty one counties in New Jersey. HRET identified available data and statistical resources and then presented them in an easy-to-use format via these profiles. Palisades Medical Center was specifically interested in Emergency Department Visits for Primary Care Conditions and Hospital Admissions for Select Ambulatory Care Sensitive (ACS) Conditions since access to primary health care continues to be an important health issue. ACS conditions are unattended medical conditions of individuals without proper access to primary and preventive healthcare that often results in more severe episodes. This ultimately leads to the use of more expensive treatment options, including hospital admissions for illnesses that could have been managed on an outpatient basis. Since more than 80% of the service area resides in Hudson County, it was decided that it was best to compare New Jersey and Hudson County data for 2010 with Palisades Medical Center’s admission and emergency department data (Appendix F). The New Jersey Hospital Association suggested that for hospital data rates, calculations should be conducted based on total population for each age category of the hospital admissions in 2010, while the county and state rates be expressed in 1,000 per population. 15 When comparing the top 10 reasons for emergency department visits for primary care conditions in children under 18 years of age, fever was ranked the highest at PMC while otitis media and Eustachian tube disorders ranked first in both Hudson County and New Jersey. The top six conditions (Fever, Abdominal Pain, Unspecified Viral Infection, Asthma, Otitis Medical and Eustachian Tube Disorders, Anxiety Disorders including Post-traumatic stress disorder (PTSD)) were comparable to Hudson County’s top seven conditions. In addition, Hudson County rates were higher for these six conditions compared to New Jersey State. When comparing the top 10 reasons for emergency visits for primary care conditions in adults between the ages of 18-63, anxiety disorders including PTSD was ranked the highest at PMC while alcohol dependence ranked first in both Hudson County and New Jersey. Alcohol dependence rates in Hudson County more than doubled the state’s rates and it was ranked third on the hospital’s list. The hospital’s top three conditions (Anxiety Disorders including PTSD, Abdominal Pain and Alcohol Dependence) were comparable to Hudson County’s top five conditions. In addition, Hudson County rates were higher for these three conditions compared to the state. When comparing hospital admissions for select ambulatory care sensitive (ACS) conditions in children under 18 years of age, Asthma was ranked the highest at PMC and in New Jersey. Asthma ranked second in Hudson County yet rates for the county were more than one and a half percent higher than those for the state. The hospital’s top seven conditions for ACS in children were comparable to the county’s top eight conditions. In addition, Hudson County rates for the top seven county conditions were higher than the state’s rates. When comparing hospital admissions for ACS conditions in adults between the ages of 18-63, bacterial pneumonia was ranked the highest at PMC while asthma was ranked the highest in Hudson County and dehydration volume depletion (secondary diagnosis) was ranked the highest in New Jersey State. Diabetes admissions were second in the hospital’s rankings and 16 third for the county. Diabetes was ranked second in the state along with bacterial pneumonia, both with a rate of 1.11 per 1,000 in the population. The hospital’s top eight conditions (Bacterial pneumonia, diabetes, kidney/urinary infection, gastroenteritis, asthma, chronic obstructive pulmonary disease (COPD), convulsions and congestive heart failure (CHF)) were comparable to the county’s top nine conditions. Community Health Screenings Throughout the year, Palisades Medical Center’s staff takes an active role in the community by partnering with multiple agencies to provide free health screenings and education programs in multiple places of worship in the service area. The New Jersey Hospital Association recognized Palisades Medical Center’s Community Outreach Program with its Community Outreach Award for its unique and effective methods of reaching out to better serve the healthcare needs of area residents. Body Mass Index (BMI) rates for adults participating in these health screenings were collected. BMI is a simple index of weight-for-height that is commonly used to classify overweight and obesity in adults. The World Health Organization defines obesity as a BMI greater than or equal to 30. In the spring of 2012, between February and April, PMC provided services in seven houses of worship and served 528 community members (Appendix G). One-third or 33% of the participants were obese compared to the County Health Rankings where in 2012, 24% of adults reported a BMI >/= 30 in Hudson County. Usually higher rates were reflective of communities with lower socio economic status. The Community Outreach Program will conduct additional screenings in the autumn of 2012 and continue to collect BMI data for future comparison. 17 Secondary Data County Health Rankings In 2010, the Robert Wood Johnson Foundation collaborated with the University of Wisconsin Population Health Institute to create the County Health Rankings. The County Health Rankings rank the health of nearly every county in the nation and show that much of what affects health occurs outside of the doctor’s office. The County Health Rankings confirm the critical role that factors such as education, jobs, income, and environment play in the health of the community. The Rankings were created to help counties understand what influences how healthy residents are and how long they will live. They look at a variety of measures that affect health such as the rate of people dying before age 75, high school graduation rates, access to healthier foods, air pollution levels, income, and rates of smoking, obesity and teen births. The Rankings, based on the latest data publicly available for each county, are unique in their ability to measure the overall health of each county in all 50 states on the multiple factors that influence health. Since Palisades Medical Center serves five municipalities in Hudson County which constitute about 32% of the total Hudson County Population and three municipalities in Bergen County which constitute 5% of that county’s population, a chart was created to compare Hudson County data with Bergen County data as well as New Jersey State data from 2010 to 2012 (Appendix H). The National Benchmark values were also added since they are the goals set for all the counties in the nation. In 2012, Hudson County ranked 16th among New Jersey’s 21 counties for Health Outcomes and Bergen County ranked 4th. Health Outcomes are based on the equal weighting of mortality (premature death) and morbidity measures. It is noted, however, that Hudson County ranked 18th in morbidity measures due to the self-reporting of “poor or fair health” (24% of 18 respondents), “poor physical health days”, “poor mental health days” and results for “low birth weight” (8.3%) while Bergen County ranked 5th with 12% of respondents self-reporting “poor or fair health” and a “low birth weight” rate of 7.6%. Of greater concern, Hudson County ranked 19th for Health Factors. Health Factors rankings are based on weighted scores of four types of factors: behavioral, clinical, social and economic, and environmental. Despite a fairly respectable 12th place ranking for Health Behaviors (adult smoking, adult obesity, physical inactivity, excessive drinking, motor vehicle crash death rate, sexually transmitted infections and teen birth rate), Bergen County ranked 4th. The rankings for Hudson County in the Health Factors category were brought down by very low scores for Clinical Care measures (uninsured, primary care physicians, preventable hospital stays, diabetic screening, mammography screening), as 23% of the population lacks health insurance coverage, care provider ratios are low, and preventable hospital stays are high compared to Bergen County where 13% are uninsured, care provider ratios are better than the National Benchmark and preventable hospital stays were low compared to the state average. Despite the contrast in rates between Hudson and Bergen counties, it was previously mentioned in the Community Served section that the three municipalities that Palisades Medical Center serves in Bergen County have double the rate for poverty and nearly double the rate for residents with limited English-language proficiency. Thus, it is fair to assess that these municipalities have more in common with the Hudson County municipalities in the service area than with the Bergen County as a whole. 19 Health Needs of the Community With the completion of the information gathering stage, the steering committee and hospital administrators identified the following nine topics as the areas of greatest need in the community. This section reveals the nine topics in alphabetical order with supporting data that was gathered in the Focus Groups (Appendix E), Community Surveys (Appendix C), County Health Profiles (Appendix F), and County Health Rankings (Appendix H). Access to Health Care Focus Groups – Participants discussed that there was a great need for accessible care outside the 9-5 hours, better patient-provider communication, and school-based health Community Surveys – Access to Health Care was the most selected “top three” health problem in the community (168 out of 455 responses) County Health Profiles - Emergency Dept. visits by children (under 18 yrs old) in 2010 for Primary Care Conditions rate was 117.34 in county vs. 102.53 in NJ and for adults (18-64 yrs old) rates were 166.44 in Hudson County vs. 136.92 in NJ (rates expressed in 1,000 per population) 20 Alcohol and Drug Abuse Focus Groups – Participants discussed that alcohol consumption and drug abuse were two of the top three risky behaviors in the community Community Surveys - The third most selected “health problem” (120 out of 455 responses) and alcohol and drug was the top safety problem (262 out of 455 responses) County Health Profiles - Emergency Dept. visits by adults (18-64 yrs old) in 2010 for Primary Care Condition: Alcohol dependence rate; 54.79 in Hudson County vs. 26.26 in NJ & drug dependence rate (18-64 yrs old) 10.11 in Hudson County vs. 8.76 in NJ (rates expressed in 1,000 per population) Diabetes Focus Groups – Participants discussed that diabetes was one of the top three most important health problems Community Surveys – Diabetes was the second top chronic illness that “they or family member experience” (104 out of 455 responses) County Health Profiles – Diabetes ranked 8th for Palisades Medical Center’s total Ambulatory Care Sensitive (ACS) admissions for Children (under 18 yrs old) & ranked 2nd for total ACS admissions for Adults (18-64 yrs old) Domestic Violence Focus Groups – Participants discussed that domestic violence is one of the top behaviors in the community that puts others at risk Community Surveys – Domestic Violence ranked 5th as one of the”top three health problems” that affects our community (87 out of 455 responses) 21 Hypertension / Cardiovascular Disease Focus Groups – Participants discussed that hypertension and cardiovascular disease were two of the top three most important health problems in our service area Community Surveys – Hypertension and Cardiovascular Disease were selected as the top three most important “health problems” in community and also selected as a top chronic illness that they or family member experience (154 out of 455 responses) County Health Profiles – Unspecified chest pain ranked 4th and Other chest pain ranked 5th for Palisades Medical Center’s total Ambulatory Care Sensitive (ACS) admissions for Adults (18-64 yrs old) & Congestive Heart Failure ranked 8th and Angina ranked 10th for total ACS admissions for Adults (18-64 yrs old) Inadequate Social Support Focus Groups – Participants discussed that Inadequate Social Support is a top behavior that places person or others at risk due to loneliness, lack of socialization, and no family or friends Community Surveys - 59% of survey participants reported not participating in any community activities County Health Rankings - Percent of adults without social/emotional support 30% in Hudson County vs. 21% in Bergen vs. 22% in NJ) County Health Profiles - Depression and Other Mood Disorders ranked 6th in Emergency Department visits for Adults (18 to 64 yrs old) in Individual Primary Care Conditions, 2010 22 Obesity Focus Groups – Participants discussed that obesity is one of the top three most important health problems in our service area and also one of the top three behaviors that residents engage that put them at risk Community Surveys – Obesity was the second most selected “top three” health problem in the community (152 out of 455 responses) County Health Rankings - 28% adult physical inactivity in Hudson County vs. 24% In Bergen vs. 25% in NJ Teen Pregnancy Focus Groups – Participants discussed that teen pregnancy was one of the top five risky behaviors in our service area. Community Survey – Teen Pregnancy was selected as a top three most important “health problem” in community (99 out of 455 responses – ranked 4th) County Health Rankings - Teen birth rate per 1,000 female population, ages 15-19; 39 in Hudson County vs. 8 in Bergen vs. 25 in NJ Tobacco Use Focus Groups – Participants discussed that tobacco use was one of the top three risky behaviors affecting our community Community Surveys – Tobacco use was the third most selected “health problem” in our service area (120 out of 455 responses – ranked 3rd) & Smoking was ranked 3rd as a safety problem 153 out of 455 responses) County Health Rankings - Percent of adults that report smoking >/= 100 cigarettes; 19% in Hudson County vs. 15% in Bergen vs. 17% in NJ 23 Primary and Chronic Disease Needs of the Community To properly analyze primary and chronic disease needs for our service area, further analysis occurred of the data collected on hospital admissions for ambulatory care sensitive conditions for adults between the ages of 18-64, in 2010 (Appendix F). The data revealed that the greatest admission was for bacterial pneumonia, an acute condition. Thus there needs to be a greater emphasis by our primary care providers, federally qualified health centers, and the public health community to promote pneumococcal vaccines. Four out of the hospital’s top ten admissions were related to chronic diseases: diabetes, asthma, chronic obstructive pulmonary disease, and congestive heart failure. Thus in prioritizing issues and selecting concerns that Palisades Medical Center plans to address, focus will have to occur on behaviors that affect these four conditions. When reviewing hospital admissions rates for select ambulatory care sensitive conditions for children under the age of 18, asthma was ranked the highest. Environmentally, there is a need to implement policies for clean air as well as encourage smoking cessation to assist children in their exposure to 2nd hand and 3rd hand smoke. 24 III. Prioritizing Issues and Addressing Community Health Needs Process for Prioritizing Needs After identifying the top issues assessed as needs in the hospital’s community, the steering committee then met to prioritize the top five issues impacting the service area. A worksheet was developed (Appendix I) utilizing the Healthy People 2020 MAP-IT framework as a guide. Of greatest concern was which of the nine issues affected the majority in the community, possible interventions in solving the problem, likelihood of success or impact, current interventions that currently exist in the community and consequences if these issues are not addressed. In August of 2012, the steering committee completed “prioritizing issues” worksheets for each of the nine concerns and then after reviewing the information, target issues were narrowed to the following five concerns: Access to Health Care, Alcohol Abuse, Inadequate Social Support, Obesity, and Tobacco Use. Access to Health Care was chosen as a top five issue due to the high rates of Emergency Department visits in our hospital for Ambulatory Care Sensitive Conditions. Despite the hospital’s great efforts to educate the community to utilize the Federally Qualified Health Center as a primary clinic, Palisades Medical Center (PMC) continues to get increased Emergency Department visits for those conditions. This is mainly due to the large number of recent immigrants in our community as well as undocumented immigrants in our service area that do not have health insurance and do not visit a Primary Care Physician on a regular basis. Thus, by the time immigrants enter PMC’s Emergency Department, their condition has worsened. 25 Alcohol Abuse was chosen as a top five issue since it is considered a serious health problem as well as a safety problem in our community. Alcohol Abuse is also affecting children in this community as younger adults report drinking alcohol on a regular basis. In a 2012 Student Anonymous Survey of 9-12th graders in Union City 18.6% of 1,092 students reported “getting drunk at least once in the past four weeks.” In 2011, it was 22.7% out of 1,162 students. Inadequate Social Support was chosen as a top five issue because there seems to be a disconnection between residents and services provided in the community. As previously mentioned, with large numbers of recent immigrants in the community, many of them do not know the health care system process and also do not have the family and community support they were accustomed to in their homeland. Since health is also determined in part by access to social and economic opportunities as well as the nature of social interactions and relationships, the steering committee decided this would be an important issue in assisting the community in resolving many of their health issues. Obesity was chosen as a top five issue since it is a risk factor that contributed to some of the top nine issues that were prioritized: Diabetes and Hypertension/Cardiovascular Disease. Steering committee members decided that it would be important to target the behavior instead of choosing multiple chronic diseases. Physical activity in the service area is limited due to the community’s perception of unsafe streets. Nutrition and weight status are also of great concern since many immigrants have limited health literacy skills and are not knowledgeable of nutrition labels and may not have access to healthy foods. 26 Tobacco Use was also chosen as a top five issue since it is a behavior associated with asthma and chronic obstructive pulmonary disease (COPD) which were top conditions in our County Health Profiles (Appendix F). The steering committee also chose tobacco use as a top issue since many smoking cessation programs have ceased in the community. In addition, there has been an increase of children smoking regular cigarettes as well as marijuana. In a 2012 Student Anonymous Survey of 9-12th graders in Union City 14.9% of 1,092 students reported “using marijuana at least once in the past four weeks.” In 2011, it was 13.8% out of 1,162 students. 27 Process for Consulting with Community Throughout the entire needs assessment process, the hospital consulted with local health officials, community residents, and community partners. Local health departments are represented in our Steering Committee (Appendix A) which has been responsible in prioritizing issues and reviewing all components of the projects on a quarterly basis as well as on a needed basis. Community residents were able to voice their concerns during two focus group sessions and also provide their views and opinions in their community health survey responses. Residents were also invited to public forums for a complete overview of the primary and secondary data that was collected as well as a discussion on the five needs that were identified. Community residents will also be invited on an annual basis to future public forums to discuss the impact of program implementation and evaluations of the Collaborative Health Improvement Plan. PMC also consulted with community partners by inviting them to a separate focus group. The same focus group questions were asked to the community partners and their comments were valued based on their professional expertise and experience in working with the community surrounding the hospital. Community partners will also be invited to assist in the planning process of the Collaborative Health Improvement Plan by suggesting potential projects that the hospital should implement as well as attending bi-annual meetings on each of the five issues once the plans have been implemented and evaluated. 28 IV. Collaborative Health Improvement Plan In the next step of the needs assessment, PMC will be utilizing the Healthy Wisconsin Leadership Institute, Community Health Improvement Toolkit. Their template will be utilized to develop goals and action plans for each of the five concerns (Appendix J). Community partners, especially those with expertise in the selected top five issues, will be invited to attend five working sessions. Each session will focus on one of the concerns. Once the community partners suggest potential projects, the hospital will hold a public forum. At the public forum, community residents will rank the suggested projects based on programs they would like to see implemented in the community. The Steering Committee will then review all the projects and select feasible plans. Actions plans will then be proposed to the Palisades Medical Center Board of Governors for approval and implementation in the community. Once the projects are implemented, they will be evaluated every six months through process and impact evaluation. Public forums will be conducted on an annual basis with public health officials, community residents, community partners and patients to discuss project implementation and evaluations as well as to obtain feedback. The Steering Committee will meet on a quarterly basis to monitor progress of the implemented plans and make any required changes based on evaluations and community feedback. Community Partners will continue to meet on a biannual basis on each of the five areas of concerns to provide updates on standards of practice and to monitor progress of the implemented plans as well. 29 Appendix A: Steering Committee and Community Partners Steering Committee • • • • • • • • • • Cliffside Park Health Department Guttenberg Board of Health Hudson Regional Health Commission North Bergen Health Department North Hudson Community Action Corporation Palisades Medical Center Union City Early Childhood Education Program Union City Board of Health Weehawken Board of Health West New York Health Department Community Partners • • • • • • • • • • • • • • • • • American Diabetes Association Amerigroup Bergen’s Promise Bergen County Department of Health Services Division of Child Protection and Permanency Elite Healthcare Inc. Healthfirst, NJ Hoboken Family Planning Horizon Health Center Hudson Country Division of Planning Hudson County Family Success Centers Hudson Medical Assistance Customer Center Hudson Partnership CMO Partners in Prevention Partnership for Maternal and Child Health of Northern, NJ Puerto Rican Family Institute, Inc. Save Latin America, Inc. 30 Appendix B: Palisades Medical Center Community Health Survey 2012 (English & Spanish) Palisades Medical Center Community Health Survey 2012 Your opinion is important to us! Please take a moment to complete the survey below. The purpose of this survey is to get your opinions about quality of life and health issues. Results of this survey will be available on the Palisades Medical Center website (www.palisadesmedical.org). If you have previously completed this survey, please do not fill out another. Thank you, and if you have any questions please contact us at survey@palisadesmedical.org. In this survey, “community” refers to the area where you live, shop and get services. Please check one from the following list: Cliffside Park Edgewater Fairview Guttenberg North Bergen Union City Weehawken West New York Please circle the number to the left of your answer. 1. In the following list, what do you think are the three most important factors that define a “Healthy Community” (those factors that most affect the quality of life in a community). Circle only three numbers: 1 Community Involvement 2 Low crime / safe neighborhoods 3 Good Schools 4 Access to health care & other services 5 Parks and recreation 6 Preventive health care education 7 Affordable housing 8 Tolerance for diversity 9 10 11 12 13 14 15 16 Good jobs and healthy economy Strong family life Healthy behaviors and lifestyles Low death and disease rates Religious or spiritual values Arts and cultural events Clean and Healthy Environment Other___________________________ 2. In the following list, what do you think are the three most important “health problems” in your community? (Those problems that have the greatest impact on overall community health.) Circle only three numbers: 1 Lack of Access to Healthcare (clinics in the 12 Infectious Diseases (TB, hepatitis, etc.) evening hours, school-based care, etc.) 13 Food Borne Diseases 2 Mental health issues 14 Substance Abuse 3 Homicide 15 Sexual Assault/Rape 4 Child abuse / neglect 16 Chronic Diseases (cancer, heart, lungs, diabetes, 5 Suicide high blood pressure) 6 Teenage pregnancy 17 Aging problems (arthritis, hearing/vision loss) 7 Domestic violence 18 Tobacco Use 8 Firearm-related injuries 19 Homelessness 9 Nutrition (obesity) 20 Undocumented Immigrant Population 10 Sexually Transmitted Disease (HIV, herpes,etc.) 21 Other_________________________ 11 End of Life Care 3. How would you rate your community as a healthy community to live in? (Circle one) 1 Very Unhealthy 2 Unhealthy 3 Somewhat Healthy 4 Healthy 5 Very Healthy 4 Healthy 5 Very Healthy 4. How would you rate your own personal health? (Circle one) 1 Very Unhealthy 2 Unhealthy 3 Somewhat Healthy 5. How would you rate your community as a safe place to grow up or to raise children? (Circle one) 1 Very Unsafe 2 Unsafe 3 Somewhat Safe 4 Safe 5 Very Safe 31 6. In the following list, what do you think are the three most serious safety problems for people in your community? Circle only three numbers: Unsafe driving Alcohol and drug abuse Racism & intolerance Not using seat belts and safety seats, helmets Unsafe/unprotected sex Unsafe roads/sidewalk conditions Access to firearms by children Smoking 1 2 3 4 5 6 7 8 7. Within the past year, were you able to get needed healthcare? 9 10 11 12 13 14 15 16 Yes Manufacturing of methamphetamines Growing Marijuana School violence Child abuse and neglect Domestic violence Gang-related activity Senior abuse and neglect Other____________________________ No Not Needed If no, please describe / explain: _____________________________________________________ 8. How do you pay for your health care? Circle all numbers that apply: 1 No insurance (pay cash) 2 Health Insurance (private insurance, Blue Cross/Blue Shield, HMO) Medicaid (public assistance) Medicare Medicare Supplemental Insurance 3 4 5 6 7 8 9 10 NJ FamilyCare Veterans Administration Indian Health Service Charity Care Other______________________________ 9. Have you or anyone living in your home have any of the following chronic illnesses? Circle all numbers that apply: 1 2 3 4 5 6 Diabetes Cancer Heart Disease Lung Disease/Asthma HIV/AIDS Alcohol or drug dependency 7 8 9 10 11 High Blood Pressure Hepatitis Arthritis Hearing/Vision Loss Other ____________________ 10. Within the past year, what type of health services did you or anyone living in your home receive outside your community? Circle all numbers that apply: 1 None 11 Immunizations 2 Lab work 12 General Practitioner care 3 General Surgery 13 Mental health services 4 Urology care 14 Eye Care 5 Ear, Nose, Throat Care 15 Orthopedic/Bone care 6 Podiatry Care 16 Cardiac/Heart Care 7 X-Ray/MRI 17 Dental Care 8 Hearing services 18 Orthodontia 9 Family Planning 19 Obstetrics/Gynecology 10 Emergency room service 20 Other____________________________ If you got health care outside your community, why? (Circle all numbers that apply) 1 2 3 My doctor is in another city. No doctors or providers for services I need. No doctors that speak my language. 4 5 6 insurance only covers doctors in another area. No appropriate doctors accept Medicaid. Could not find a good provider. 32 11. Within the past year, did you or anyone in your family require any type of mental health services? No If No, please go to question number 12. Yes If Yes, what type of service was utilized? (Circle all numbers that apply) 1 Crisis Care 3 Counseling/Therapy 2 Hospitalization 4 Drug & Alcohol Where did you go for services? (Please explain/describe) _______________________________ 12. Within the past year, what type of social service benefits did you or anyone in your family need? Circle all numbers that apply: 1 None 6 Medicaid 2 Food Stamps 7 Respite Care 3 NJ FamilyCare 8 Subsidized Child Care 4 General Assistance 9 Charity Care 5 Housing Assistance 10 Other________________________ If you needed social benefits, were you able to get them in your community? Yes No 13. Within the past year, have any of your family/friends needed long-term care placement (nursing home, rehab, etc.)? Yes No If yes, was there any difficulty obtaining placement? Please describe / explain: ______________________________ 14. Are you currently employed? (Circle one) 1 Not employed 3 Employed Part-time _____ (Hours per week) 2 Self-employed 4 Employed Full-time If employed, who do you work for? _________________________________________________ and what type of work do you do? __________________________________________________ If not employed, what is the main reason you are not working? (Circle one) 1 Sick or disabled 3 Retired 5 Need training 2 Cannot find work 4 Taking care of family 6 Other____________________ 5 6 Too much stress Not Working 15. How much stress do you feel at your job on a regular basis? (Circle one) 1 None 2 A little stress 3 4 Some stress A lot of stress 16. How many days in the past month were you not able to work or do your daily activities because of illness? (Circle one) 1 None 2 One to several days 3 Most days 4 Every day 17. Do you think there are enough jobs in your community for youth? Yes No for adults? Yes No 18. How much of your household income do you think goes into your rent or mortgage? (Circle one) 1 None 19. Do you 1 rent 2 One-third 2 own your home 3 One-half 3 live with others who rent/own 4 Three-fourths 4 other________? (Circle one) 33 20. Are you satisfied with your housing situation? Yes No If no, why not? (Circle all numbers that apply) 1 too small /crowded 4 2 problems with other people 5 3 too run down / deteriorated 6 21. In my community, the places where I go for recreation most often are: too expensive too far from town/services other _______________________ Circle only three numbers: 1 parks 8 health/fitness clubs 2 movie theaters 9 dance halls 3 live theater/dance performances/concerts 10 place for yoga, tai-chi, etc. 4 social club/service club 11 church 5 rivers/lake/beaches/woods 12 senior center 6 sports fields 13 library 7 swimming pools 14 other____________________________ 22. Approximately how many hours per month do you participate in community activities such as volunteering / suppor groups / meetings / free trainings? (Circle one) 1 None 2 1-5 hours 3 6-10 hours 4 Over 10 hours 23. I would spend more time participating in community activities if (Circle one) 1 2 3 I had information about them There were more activities available Had time to do it 4 5 6 I had extra money They were family-related activities Other_____________________________ 24. Would you like to obtain information on community events and activities? Yes No If yes, how would you like to receive this information? (Circle all numbers that apply) 1 Television 4 Internet 2 Newspaper 5 Mail 3 Radio 6 Other_____________________________ Please answer the following questions about yourself so that we can see how different types of people feel about these local health issues. 25. Zip code where you live: 26. Your Gender: Male 29. Female 27. Your age: 1 Under 18 years 2 18 - 25 years 3 26 - 39 years 4 40 - 54 years 5 55 - 64 years 6 65 - 80 years 7 Over 80 years 28. Group you most identify with: 1 2 3 4 5 6 African American / Black Asian Hispanic / Latino Native American White / Caucasian Other__________________________ Annual Household Income: Less than $20,000 $20,000 a $39,999 $40,000 a $74,999 Over $75,000 30. Number of people in your household: ____ 1 2 3 4 31. Your highest education level: Less than High School graduate High School Diploma or GED College degree or higher Other_________________________ Where did you get this survey? 1 2 3 4 32. 1 2 3 4 5 6 7 Church Community Meeting/Event Grocery Store / Shopping Mall Post Office Electronic mail Library Other_______________________ 34 Palisades Medical Center Encuesta de Salud Comunitaria 2012 ¡Su opinión es importante para nosotros! Por favor tome uno momento para completar este cuestionario. El propósito de esta encuesta es para obtener su opinión sobre asuntos de calidad de vida y de la salud. Los resultados de este cuestionario estarán disponibles en la página Web de Palisades Medical Center (www.palisadesmedical.org). Si usted ha llenado esta encuesta anteriormente, por favor no llene otra. Gracias, y si tienes alguna pregunta, por favor comuníquese con nosotros vía survey@palisadesmedical.org. En este cuestionario, la "comunidad" se refiere al área donde usted vive, hace compras y consigue servicios. Por favor de la siguiente lista escoja una ciudad que consideras su comunidad: Cliffside Park Edgewater Fairview Guttenberg North Bergen Union City Weehawken West New York Por favor circule el número a la izquierda de su respuesta. 1. En la lista siguiente, circule los tres factores más importantes que definen una "Comunidad Sana" (esos factores que más afectan la calidad de vida en una comunidad). Circule solamente tres números: 1 Participar o involucrarse en la comunidad 2 Crimen bajo / vecindades seguras 3 Buenas escuelas 4 Acceso al cuidado medico y otros servicios 5 Parques y recreaciones 6 Educación preventiva de cuidados médicos 7 Viviendas económicas 8 Tolerancia de diversidad, sin discriminación 9 10 11 12 13 14 15 16 Buenos trabajos y economía saludable Fuerte apoyo familiar Comportamiento y formas de vida sana Baja proporciones de muerte y enfermedad Religión y valores espirituales Artes y acontecimientos culturales Ambiente limpio y sano Otro___________________________ 2. ¿En la lista siguiente, cuales piensa usted son los tres "problemas de salud” que mas afectan la comunidad? (Esos problemas que tienen mayor impacto en la salud de la comunidad.) Circule solamente tres números: 1 Falta de acceso de cuidado médico (clínicas en las tardes, cuidado vía escuelas, etc.) 2 Asuntos de salud mental 3 Homicidio 4 Abuso o negligencia de niños 5 Suicidio 6 Embarazo adolescente 7 Violencia domestica 8 Heridas relacionadas con armas de fuego 9 Nutrición (obesidad) 10 Enfermedades transmitida sexualmente (herpes) 11 Cuidado durante el final de vida 12 13 14 15 16 17 18 19 20 21 Enfermedades infecciosas (hepatitis, TB, etc.) Enfermedades producidas por alimentos Abuso de sustancias o drogas Asalto o violaciones sexuales Enfermedades crónicas (cáncer, corazón, pulmones, diabetes, presión arterial) Problemas de envejecimiento (artritis, perdida de audición/oír o de la visión ) Uso de tabaco Falta de vivienda o personas sin hogar Población de inmigrantes indocumentados Otro_________________________ 3. ¿Cómo clasificaría su comunidad al respecto de una comunidad sana para vivir? (Circule uno) 1 Muy Mal 2 Poco Saludable 3 Algo Saludable 4 Saludable 5 Bien Saludable 4 Saludable 5 Bien Saludable 4. ¿Cómo usted clasificaría su propia salud personal? (Circule uno) 1 Muy Mal 2 Poco Saludable 3 Algo Saludable 5. ¿Cómo clasificaría su comunidad en aspecto de seguridad y desarrollo de niños? (Circule uno) 1 No Seguro 2 Poco Seguro 3 Algo Seguro 4 Seguro 5 Bien Seguro 35 6. ¿En la lista siguiente, cuales usted piensa que son los tres problemas más serios de seguridad para personas en su comunidad? Circule solamente tres números: 1 2 3 4 5 6 7 8 El conducir sin cuidado Abuso de alcohol o drogas Racismo e intolerancia No usar cinturón, asientos de seguridad, cascos Sexo sin protección Caminos inseguros/condiciones de aceras Acceso a armas de fuegos por niños El fumar 7. ¿En el último año, pudo conseguir cuidado necesario de salud? 9 10 11 12 13 14 15 16 Fabricación de metanfetamina o meth Sembrar marihuana Violencia en las escuelas Abuso y negligencia hacia los niños Violencia domestica Actividades de pandillas Abandono y abuso de personas mayores Otro_______________________________ Sí No No Fue Necesario Si no, por favor describe o explique. _____________________________________________________ 8. ¿Cómo usted paga por su atención medica? Circule todo los números que apliquen: 1 2 Ningún seguro (pago en efectivo) Seguro medico (seguro privado, HMO, seguro del trabajo, Blue Cross/ Blue Shield) Medicaid (ayuda publica) Medicare (ayuda publica de personas mayores) Seguro Suplementario de Medicare 3 4 5 6 7 8 9 10 NJ FamilyCare Administración de Veteranos Servicios de Salud para Americanos Nativos Cuidado de Caridad (Charity Care) Otro________________________________ 9. ¿Usted o alguien que vive en su hogar tiene alguna de las siguientes enfermedades crónicas? Circule todo los números que apliquen: 1 2 3 4 5 6 Diabetes Cáncer Enfermedad cardiaca o del corazón Enfermedad de pulmones o Asma VIH/SIDA Dependencia de alcohol o drogas 7 8 9 10 11 Problemas de presión arterial Hepatitis o inflamación del hígado Artritis Perdida de audición/oír o de la visión Otro _________________________ 10. ¿Dentro del último año, qué tipo de servicios médicos recibió usted u otra persona en su hogar fuera de su comunidad? Circule todo los números que apliquen: 1 2 3 4 5 6 7 8 9 10 Ninguno Trabajo de laboratorio Cirugía general Cuidado de urología Cuidado de oído, nariz, y garganta Cuidado de podiatra Placas o MRI Servicios de oído o de la audiencia Planificación familiar Servicios de emergencias 11 12 13 14 15 16 17 18 19 20 Inmunizaciones Cuidado general o internista Servicios de salud mental Cuidado de ojos o optometría Cuidado ortopédicos o de hueso Cuidado de cardiología o del corazón Cuidado dental Odontología Obstetricia o ginecología Otro____________________________ Si utilizó cuidado médico fuera de su comunidad, ¿porque? (Circule todos los que apliquen) 1 Mi medico esta en otra ciudad. 4 Mi seguro solamente cubre médicos en otras áreas. 2 No hay médicos o proveedores de servicios que necesito. 5 Ningún medico apropiado acepta Medicaid. 3 No hay médicos que hablen mi idioma. 6 No pude encontrar un proveedor bueno. 36 11. En este año, usted u otro miembro de su familia utilizó algún tipo de servicios de salud mental? No Sí 1 2 Si no, por favor siga la encuesta con la pregunta numero 12. Si contesto sí, qué tipo de servicio utilizó? (Circule todo los números que apliquen) Cuidado de Crisis (Crisis Care) 3 Consejero/Terapia Hospitalización 4 Drogas y el Alcohol ¿Donde fue para los servicios? (Por favor explique/describe) ____________________________ 12. ¿En el último año, qué tipo de servicios sociales necesitó usted u otro miembro de su familia? Circule todo los números que apliquen: 11 12 13 14 15 Ninguno Estampillas o cupones de alimentos NJ Cuidado de Familia (NJ FamilyCare) Asistencia general Asistencia para la vivienda 16 17 18 19 20 Medicaid Cuidado temporáneo o de plazo de familia Descuento para cuidado de niño Cuidado de Caridad (Charity Care) Otra________________________ ¿Si usted necesitó beneficios sociales, pudo conseguirlos en su comunidad? Sí No 13. ¿En el último año, algún miembro de su familia o alguna amistad suya ha necesitado colocación de largo plazo de cuidado (facultad de enfermera, asilo de ancianos, etc.)? Sí No ¿Si contesto que sí, tuvo dificultad en obtener colocación? Por favor explique o describe: ____________________________________________________________________________ 14. ¿Estas actualmente empleado? (Circule uno) 1 Sin empleo 3 Tiempo Parcial (part-time) _____ Horas por semana 2 Independiente 4 Emplead Si estas empleado, para quien trabaja usted: _________________________________________ Y que tipo de trabajo hace usted:___________________________________________________ Si no estas empleado, ¿cuál es la razón principal por la que no estás trabajando? (Circule uno) 1 2 Enfermo o lisiado No consigo empleo 3 4 Retirado Cuidando familia 15. ¿Cuánta tensión siente usted en su trabajo regularmente? (Circule uno) 1 Ninguna tensión 3 Alguna tensión 2 Un poco de tensión 4 Mucha tensión 5 6 Necesito entrenamiento Otro______________ 5 6 Demasiada tensión No trabajo 16. ¿En el ultimo mes, cuántos días se paso usted sin trabajar o sin hacer sus actividades diarias debido a alguna enfermedad? (Circule uno) 1 Ninguno 2 Uno a varios días 3 La mayoría de los días 4 Todo los días 17. ¿Crees que hay bastante trabajo en la comunidad para los jóvenes? Sí No ¿Para los adultos? Sí No 18. ¿Qué parte de su ingreso o salario va hacia su alquiler o hipoteca? (Circule uno) 1 Ninguno 2 Un tercio 3 Una mitad 4 Tres-cuartos 19. Usted 1 Alquila 2 Es dueño de su hogar 3 Vive con otros que alquilan o posean 4 Otro____?(Circule uno) 37 20. ¿Estás satisfecho con su situación de vivienda? Sí No ¿Si no, porque? (Circule todo los números que apliquen) 1 Demasiado pequeño o apretado 2 Problemas con otras personas 3 Falta de mantenimiento / deteriorado 4 5 6 Muy caro Muy lejos del pueblo o servicios Otro_______________________ 21. En mi comunidad, los lugares donde más frecuento para mi recreación son: Circule solamente tres números: 1 parques 8 salones de ejercicio/salud 9 salones de bailes 2 teatros de películas 10 lugares de yoga, tai-chi, etc. 3 teatro en vivo/danzas/conciertos 4 club social/club de servicios 11 iglesias 12 centro de ansíanos 5 ríos/lagos/playas/bosques 6 campos de deportes 13 biblioteca 7 piscinas 14 otro_______________________________ 22. ¿Aproximadamente cuantas horas al mes participas en actividades comunitarias, tales como trabajo voluntario, grupos de apoyo, reuniones, entrenamientos gratis? (Circule uno) 1 ningunas 2 1-5 horas 3 6-10 horas 4 más de 10 horas 23. Me gustaría dedicarle más tiempo participando en actividades comunitarias si (Circule uno) 1 tuviera más información sobre ellas 2 hubieran más actividades disponibles 3 tuviera tiempo para hacerlas 4 tuviera más dinero 5 fueran actividades relacionadas con la familia 6 otro__________________________________ 24. ¿Le gustaría obtener información sobre eventos y actividades comunitarias? Sí No Si deseas recibir información, señale de qué forma: (Circule todo los números que apliquen) 1 Televisión 2 Periódico 3 Radio 4 Internet 5 Correo 6 Otro_____________________________ Por favor conteste las siguientes preguntas sobre si mismo para poder ver cómo diversos grupos de personas se sienten sobre los asuntos de la salud local. 25. Código postal donde vives: ______ 26. Su género: Masculino Femenino 27. Su edad: 1 Menos de 18 años 2 18 - 25 años 3 26 - 39 años 4 40 - 54 años 5 55 - 64 años 6 65 - 80 años 7 Mas de 80 años 28. Grupo con quien más tu te identificas: 1 2 3 4 5 6 Americano Africano / Negro Asiático Hispano / Latino Americano Nativo Blanco / Caucásico Otro___________________________ 29. Ingreso Anual del Hogar: 1 2 3 4 Menos de $20,000 $20,000 a $39,999 $40,000 a $74,999 Mas de $75,000 30. Numero de personas en su hogar:____ 31. Nivel más alto de su educación: 1 Menos de secundaria 2 Secundaria o Equivalente 3 Graduado universitario o nivel mas alto Otro________________________ 32. ¿Donde recibió este cuestionario? 1 Iglesia 2 Reunión o Evento de la Comunidad 3 Supermercado o Áreas de Compras 4 Correo 5 Correo Electrónico 6 Biblioteca 7 Otro________________________ 38 Community Health Needs Assessment Consumer Survey May 2012 40 TABLE OF CONTENTS Page INTRODUCTION ..................................................................................................... 42 RESPONDENT PROFILE ....................................................................................... 43 COMMUNITY HEALTH AND SAFETY.................................................................... 43 PERSONAL HEALTH AND COMMUNITY HEALTH ASSETS/ISSUES .................. 48 COMMUNITY LIFE—EMPLOYMENT, HOUSING, COMMUNITY INVOLVEMENT 55 41 Introduction In order to obtain community residents’ opinions for the Community Health Needs Assessment, a detailed consumer survey was conducted. The pen and paper survey was distributed at community gatherings during March and April 2012, resulting in 446 completed surveys. Specific venues for survey completion included: • Churches—42% of respondents. • Community meetings or events—36% of respondents. • Libraries—11% of respondents. • Other—10% of respondents. The sample was drawn from eight Hudson County towns. • The most frequently sampled towns were North Bergen and Union City, each comprising 24% of the survey sample. • West New York residents were 20% of the sample. • Residents of Cliffside Park, Edgewater, Fairview, Guttenberg and Weehawken each comprised less than 10% of the survey sample. 42 Respondent Profile Individuals completing the survey were: • Two thirds women. • Predominant Hispanic (64%). Over a quarter (27%) were Caucasian, 3% were Asian and 2% were African-American. • Respondent age was evenly distributed: 34% were between the ages of 40 and 54 years. 31% were under 40 years of age. 35% were over 55 years of age. • Two-thirds of respondents reported median household incomes under $30,000. This includes35% with incomes under $20,000. West New York and Union City residents have the lowest incomes with 55% and 49% reporting incomes under $20,000, respectively. Weehawken resident had significantly higher incomes than other participants, with 61% reporting incomes of $75,000. Edgewater residents also had incomes above those of respondents from other towns (41% over $75,000 and 35% earning between $40,000 and $74,999). • Nearly 40% of respondents are unemployed. Of these, 31% are retired and 24% cannot find work. • Nine percent of respondents had not completed high school, 46% were high school graduates and 41% had a college degree or higher. Community Health and Safety Participants were given a list of attributes and asked to identify the three most important factors that define a healthy community. • Good schools was the most frequent answer, provided by 46% of respondents.1 • This was followed by access to health care and other services (39%) and low crime/safe neighborhood (37%). • Responses did not vary significantly by town of residence. (Refer to Tables 2 and 2A) The most important health problems in participants’ communities included: 1. Lack of Access to Healthcare 2. Chronic Diseases and Nutrition/Obesity 3. Substance Abuse 4. Teen Pregnancy 5. Domestic Violence Detail is provided in Tables 3 and 3A below. 1 Throughout this analysis, if questions allowed multiple answers, percentages are based on the total number of respondents (n=446). 43 When asked to rate their communities as a healthy community to live in with 1 being “very unhealthy” and 5 being “very healthy,” the average rating was 3.20. • Ratings ranged from 2.95 in Guttenberg to 3.53 in Weehawken. (Refer to Tables 4 and 4A) • Participants were asked to rate their communities’ as safe places to grow up or raise children. On a scale with one being “very unsafe” and 5 being “very safe,” the overall rating was 3.30. • Responses ranged from 3.04 for Fairview residents to 3.79 for Weehawken residents. • The top community safety issues included: alcohol and drug abuse, unsafe driving, smoking, gang-related activity and school violence. (Refer to Tables 5, 5A, 6 and 6A) 44 45 46 47 Personal Health and Community Health Assets/Issues When asked to rate their own health with one being very unhealthy and five being very healthy, respondents’ overall rating was 3.55. • Responses ranged from 3.93 for Cliffside Park residents to 3.10 for Guttenberg residents. (Refer to Tables 7 and 7A) 48 Respondents were asked if they were able to get needed health care in the past year. • Two thirds (67%) responded positively and 16% reported not needing health care. • Seventeen percent were not able to get needed health care. (Refer to Table 8) The largest percentages who were unable to access needed healthcare were Edgewater (27%) and West New York (28%) residents. Participants were asked how they pay for health care. Multiple responses were allowed. • Health insurance was the most frequent response, with 204 (48%) reporting this. • Self pay was the second most frequently identified payment method, cited by 133 (30%) respondents. It should be noted, self pay and charity care are often considered together since it is often very difficult for individuals to pay for expensive health care treatment without insurance. In this case, however, some of the respondents may have provided both answers. • Although 50 respondents reported using Medicare for payment, 68 were over 65 years of age and would be eligible for this payment method. • New Jersey FamilyCare and Medicaid were the payment method for 37 and 33 respondents, respectively. (Refer to Table 9) When asked about chronic illnesses that they or their family members experience, nearly a third of respondents reported high blood pressure. This was followed by: • Over 100 (22%) with diabetes, arthritis (21%), vision/hearing loss (15%), and lung disease/asthma (14%). (Refer to Table 10) When asked about health care services received outside the community, 165 (37%) do not receive any services outside the community. Services received outside the community included: • Lab work (30%), • Dental care (27%), • Eye care (23%), • Emergency treatment (19%), • Ob/Gyn (14%), • General practice (13%), • Immunology (12%) • Cardiology (10%). (Refer to Table 11) The most frequent reason for receiving health care outside the community was doctor location (77%), and having to use doctors required by insurance (18%). • Additional reasons and towns of residence are presented in Tables 12 and 12A. Ten percent of respondents report they or someone in their family required mental health services in the past year. 49 • • • The most frequent service used was counseling, with over two thirds of those using mental health services accessing this. Thirteen respondents (30%) reported inpatient hospitalization for a mental disorder. Two respondents reported crisis care, and two personally or had family members who accessed substance abuse treatment. (Refer to Tables 13 and 13A) In the last year, social service benefits were needed by 38% of respondents or their families. Those that needed benefits most frequently accessed: • New Jersey FamilyCare (15%) • Medicaid (14%) • Food Stamps (13%) • Charity Care (12%) • Housing Assistance (5%) Two-thirds of respondents report being able to access needed social services in their local communities. (Refer to Table 14) • 45% of North Bergen residents were not able to access social services in their local community compared to 24% of Union City residents. • All Weehawken residents needing social services were able to access them in their local community. Seven percent of respondents report a family member or friend needed long term care placement in the past year. 50 51 52 53 54 Community Life—Employment, Housing, Community Involvement Forty percent of respondents are employed full-time, and 39% are unemployed. The remaining 22% are either self-employed or employed part time. • Among those who are not working, 31% report it is because they are retired, and 24% report it is because they cannot find work. • 22% cannot work because they are taking care of family, and 7% are sick or disabled. • Among those unemployed, Weehawken has the lowest level with 16%, and Union City the highest at 45%. (Refer to Tables 15 and 15A) • Seventeen percent of respondents feel there are not jobs available in the community for adults, and 26% feel there are not enough jobs available for youth. While 15% do not spend any of their income on housing, the remaining 85% are evenly divided between those that spend one third (28%), one half (30%) and three-quarters (27%) of their incomes on housing. • Twenty-eight percent own their own homes, while 59% rent their home/apartment and 12% live with others. Participants living in Edgewater (46%), Guttenberg (43%) and Weehawken (37%) are most likely to own their homes. Participants living in West New York (72%) and Union City (68%) are most likely to rent. • While 65% are satisfied with their current housing, 35% are not. • For those who are not satisfied, the most frequent reasons are the accommodations are too expensive and they are too small/too crowded. (Refer to Tables 16, 16A, 17 and 17A). Places respondents use for recreation include: • Parks was the most frequent response with early 70% citing it. Parks use is similar by all participants regardless of town of residence. • Churches provide recreation for 49% of respondents. North Bergen residents reported recreation through churches to a greater extent than residents of other towns. • Movie theaters and libraries were cited equally, each by a quarter of participants. • Swimming Pools are used by 17% of respondents. (Refer to Tables 18 and 18A) When asked how many hours per month they participate in community activities, 59% of survey participants stated that they do not spend time with these activities. • Twenty seven percent spend between one and five hours per month, including 43% of Guttenberg residents who provided this response. • Nine percent report spending over ten hours per month in community activities with the highest level of participation from Weehawken (28%) and Edgewater (23%) residents. • Needing information about these events and not having enough free time were the two most frequently cited barriers to participation in community activities. • Eighty six percent would like to receive information about community activities. 55 The best ways to communicate these activities include: mail (45%), internet (31%), newspaper (30%), television (28%), and radio (15%). (Refer to Tables 19, 19A and 20) 56 57 58 59 60 Appendix D: Palisades Medical Center Focus Group Questions (English & Spanish) Palisades Medical Center (PMC) Focus Group Questions The purpose of this focus group is to get your opinions about key community health issues surrounding the neighborhoods in the Palisades Medical Center serving area that includes Cliffside Park, Edgewater, Fairview, Guttenberg, North Bergen, Union City, Weehawken, and West New York. The PMC Community Health Needs Assessment Steering Committee will use the results from this and other similar focus groups that we will be conducting with other groups to identify the most pressing problems that can be addressed through community action. Your opinions are very important. 1. What are some of the things you see as being strengths; positive aspects (assets) in the community surrounding Palisades Medical Center? Do all community members have access to these? If not, which community members and groups are less likely to have access to them? What factors do you think are the most important for the health and well-being of the community surrounding Palisades Medical Center? How about for raising children in terms of schools, day care, after school programs, etc.? How about in terms of job opportunity, career growth, higher education, and affordable housing? How about for seniors in terms of housing, networking, transportation, etc.? How about safety in terms of the home, the work place, schools, playgrounds, parks, malls, etc? What about networks of support during times of stress and need (family, faithbased, agencies, etc? What do you see as the most important health problems in the area surrounding Palisades Medical Center? 2. More specifically, in terms of the health care system in the community surrounding PMC, what key elements do you think should be considered (should be included)? Consider such things as availability, accessibility, affordability, acceptability, and appropriateness. 61 Availability: do services exist in the community surrounding PMC; are they around? Accessibility: if the services are there, are the hours and locations convenient so that you and/or others that you know are able to get to them? Affordability: do you and/or others know that you know who need the services have the resources (i.e., the money and/or health insurance) to pay (cover the cost) for the services? Acceptability: are you and/or others pleased with the services and the way they have been delivered to you and/or to others in the community surrounding PMC? Appropriateness: do the services that you and others have received in the community surrounding PMC seem to be the right ones? 3. From your perspectives, what behaviors do residents engage in that place them and perhaps others at greatest risk? 4. Relative to these factors that you have just mentioned, how would you rate the overall quality of life in the community surrounding PMC? If the community were going to tackle some of these issues, in what rank order would you place tackling the top three to five of them? From your perspective, how can the residents in the community surrounding PMC make a difference in the quality of life in their community? To what extent do you believe that there is an active sense of responsibility and engagement, and of civic pride in shared accomplishments? 5. What other things, if any, do you think are pressing and should be considered as we gather information that will be used to support initiatives to make a difference in the community surrounding Palisades Medical Center? Courtesy of the University of Medicine and Dentistry of New Jersey - School of Public Health, Health Systems and Policy 62 Palisades Medical Center (PMC) Preguntas Para el Grupo de Enfoque El propósito de este programa de enfoque es de obtener tus opiniones sobre las soluciones de los problemas de la salud en la comunidad alrededor de Palisades Medical Center que incluye Cliffside Park, Edgewater, Fairview, Guttenberg, North Bergen, Union City, Weehawken, and West New York. Los resultados de este enfoque con los resultados de otros grupos de enfoque serán utilizados para identificar los más urgentes problemas que pueden ser dirigidos a través de acción en la comunidad. Tus opiniones son muy importantes. 1. ¿Cuales son algunas cosas que tú ves como puntos fuertes, como aspectos positivos en la comunidad que rodea Palisades Medical Center? ¿Tienen todos los miembros acceso a esto? ¿Si no, cuales miembros de la comunidad y grupos son los menos que tienen acceso a ellos? ¿Que factores usted piensa que son los más importantes para la salud y el bienestar de la comunidad que rodea Palisades Medical Center? ¿Como en criar niños en aspectos escolares, cuidado diurno escolar, programas después de la escuela etc.? ¿Como, en aspectos de oportunidades de trabajo, expansión de carreras, educación superior y recursos de vivienda? ¿Como, para ancianos en aspecto de vivienda, transportación, sistemas de información etc.? ¿Como, en seguridad en aspecto del hogar del sitio de trabajo, escuelas, patios de recreo, parques, centros comerciales? ¿Como, en cadenas de apoyo, durante tiempos malos y necesidad de (familia, confianza, agencias, etc.)? ¿Cuál cree usted que son los problemas más importantes del área alrededor de Palisades Medical Center? 63 2. Más específicamente, en aspectos de sistemas de cuidado de salud en la comunidad que rodea Palisades Medical Center, que elementos de solución tú piensas que pueden ser considerados como disponibilidad, accesibilidad, recursos, aceptación y propiedad. 3. ¿De su perspectivas, que conducta toman los residentes que los ponen a ellos o quizás a otros en el más riesgo? 4. ¿Relativo a estos factores que usted ha mencionado, como cualificaría la calidad de vida que hay en el área que rodea Palisades Medical Center? ¿Si la comunidad va a enfrentar algunos de estos casos, cuáles tres tú quisieras enfrentar? ¿Del punto de tú perspectiva, como pueden los residentes del área que rodea PMC hacer una diferencia en la calidad de vida de la comunidad? ¿Hasta que magnitud tú crees que hay un sentido activo de responsabilidad y compromiso, y de orgullo cívico en compartir logros en esta área? 5. Que otras cosas, si hay alguna, tú crees que son urgentes y deben ser consideradas, en lo que reunimos información que será usada para apoyar iniciativas para hacer una diferencia en la comunidad que rodea Palisades Medical Center. Courtesy of the University of Medicine and Dentistry of New Jersey - School of Public Health, Health Systems and Policy 64 Appendix E: Palisades Medical Center Focus Group Responses Palisades Medical Center (PMC) Focus Group Questions and Overall Responses The purpose of this focus group is to get your opinions about key community health issues surrounding the neighborhoods in the Palisades Medical Center serving area that includes Cliffside Park, Edgewater, Fairview, Guttenberg, North Bergen, Union City, Weehawken, and West New York. The PMC Community Health Needs Assessment Steering Committee will use the results from this and other similar focus groups that we will be conducting with other groups to identify the most pressing problems that can be addressed through community action. Your opinions are very important. 1. What are some of the things you see as being strengths; positive aspects (assets) in the community surrounding Palisades Medical Center? • Cultural diversity • Large Spanish-speaking population able to assist each other • Multiple and diverse houses of worship • Many restaurants with varying prices • Proximity of services (supermarkets, parks, laundry mats, recreation, libraries) • Transportation and proximity to Manhattan Do all community members have access to these? If not, which community members and groups are less likely to have access to them? Elderly and Disabled What factors do you think are the most important for the health and well-being of the community surrounding Palisades Medical Center? How about for raising children in terms of schools, day care, after school programs, etc.? How about in terms of job opportunity, career growth, higher education, and affordable housing? How about for seniors in terms of housing, networking, transportation, etc.? How about safety in terms of the home, the work place, schools, playgrounds, parks, malls, etc? What about networks of support during times of stress and need (family, faithbased, agencies, etc)? • • • Senior Housing and Senior Daycare centers and activities Better elementary and high school education to prepare for college Better safety and security (visible patrol officers in community, parks, etc.) 65 What do you see as the most important health problems in the area surrounding Palisades Medical Center? • • • • • • • • • • Obesity and Diabetes Cardiovascular Health and Hypertension Mental Health – Stress, Depression, Alzheimer’s, Domestic Violence, ADHD, Autism Sexually Transmitted Infections - HIV Substance Abuse – alcohol, drugs, smoking Contamination, Air Pollution Cancer Asthma and COPD (Chronic Obstructive Pulmonary Disease) Thyroid Pain Management, Arthritis, Back Pain 2. More specifically, in terms of the health care system in the community surrounding PMC, what key elements do you think should be considered (should be included)? Consider such things as availability, accessibility, affordability, acceptability, and appropriateness. Availability: do services exist in the community surrounding PMC; are they around? Accessibility: if the services are there, are the hours and locations convenient so that you and/or others that you know are able to get to them? Affordability: do you and/or others know that you know who need the services have the resources (i.e., the money and/or health insurance) to pay (cover the cost) for the services? Acceptability: are you and/or others pleased with the services and the way they have been delivered to you and/or to others in the community surrounding PMC? Appropriateness: do the services that you and others have received in the community surrounding PMC seem to be the right ones? • • • • • Accessible healthcare outside of the 9-5 hours Emergency care on evenings and weekends that accepts all insurance and/or no insurance, not just the Emergency Room at a hospital, especially for single adult, and/or non-documented, and/or homeless. Reasonable waiting-time at physician’s offices – over crowdedness Patient – provider communication: patient is not receiving all the necessary information from their MD and/or Pharmacist, Patients need to have a prepared set of questions School-based health for children and more physical activity programs after–school. 66 3. From your perspectives, what behaviors do residents engage in that place them and perhaps others at greatest risk? • Substance Abuse – excessive alcohol – drugs – smoking • Unhealthy eating • Sedentary Lifestyle – lack of physical activity/exercise • Loneliness – lack of socialization, no family or friends, no support network • Unprotected sex • Domestic Violence • Non-compliance with medication or scheduled prescriptions 4. Relative to these factors that you have just mentioned, how would you rate the overall quality of life in the community surrounding PMC? Fair to Good – unfair question due to a divided community of different socioeconomic status – it all depends on family income level. If the community were going to tackle some of these issues, in what rank order would you place tackling the top three to five of them? (In bold lettering on question 3) From your perspective, how can the residents in the community surrounding PMC make a difference in the quality of life in their community? • Become a better citizen (i.e. know your neighbor, volunteer, have a better attitude) • Empower yourself (voice your opinion, learn about resources in the community and demand more services from your local government and agencies) • Attend community and faith-based events, lectures, meetings, activities that are created for ALL ages. To what extent do you believe that there is an active sense of responsibility and engagement, and of civic pride in shared accomplishments? • Minimal / poor 5. What other things, if any, do you think are pressing and should be considered as we gather information that will be used to support initiatives to make a difference in the community surrounding Palisades Medical Center? • Develop more support groups in multiple areas pertaining to social, physical and mental health. • Develop an affordable satellite clinic available to all residents • Develop more community hours /volunteer work for students and elders – potentially pairing up of the two. • Develop more adult athletic leagues Courtesy of the University of Medicine and Dentistry of New Jersey - School of Public Health, Health Systems and Policy 67 Appendix F: County Health Profiles Comparison 2010: Top 10 emergency department visits for primary care conditions Children - under 18 years (Rates are in parenthesis) 1 2 Palisades Medical Center Fever (35.73) 3 Abdominal pain, unspecified site (27.23) Unspecified viral infection, in conditions classified elsewhere and of unspecified site (22.98) 4 Asthma (20.62) 5 Otitis media and Eustachian tube disorders (17.00) Anxiety disorders including PTSD (11.80) 6 7 Head injury, unspecified (6.14) 8 Attention deficit and disruptive behavior disorders (2.83) 9 Other mental disorders, excluding drug or alcohol dependence (includes mental retardation) (0.94) Unspecified site of ankle sprain and strain (0.00) 10 Hudson County Otitis media and Eustachian tube disorders (20.40) Fever (17.74) New Jersey State Otitis media and Eustachian tube disorders (18.21) Fever (12.27) Unspecified viral infection, in conditions classified elsewhere and of unspecified site (11.95) Asthma (9.78) Asthma (9.56) Head injury, unspecified (7.73) Anxiety disorders including PTSD (6.83) Abdominal pain, unspecified site (6.54) Other mental disorders, excluding drug or alcohol dependence (includes mental retardation) (5.66) Attention deficit and disruptive behavior disorders (5.31) Unspecified site of ankle sprain and strain (5.30) Unspecified viral infection, in conditions classified elsewhere and of unspecified site (9.14) Head injury, unspecified (8.58) Anxiety disorders including PTSD (5.76) Unspecified site of ankle sprain and strain (5.73) Attention deficit and disruptive behavior disorders (4.40) Abdominal pain, unspecified site (4.35) Other mental disorders, excluding drug or alcohol dependence (includes mental retardation) (4.29) Notes: PTSD – Post-traumatic stress disorder Unadjusted crude rates represent hospital emergency department treat-and-release visits by each age category for select primary care conditions as primary diagnoses in 2010, calculated based on total population for each age category of the hospital admissions in 2010, the county and state are expressed per 1,000 population. The aggregated rates reflect all primary care conditions combined. ED Visits for Individual Primary Care Conditions are rank ordered from high to low for 2010 hospital rates. The top 10 conditions for each age group are shown for comparison to Hudson County. Source: Palisades Medical Center data from 2010; County Health Profiles 2012 – Hudson County HRET. 68 2010: Top 10 emergency department visits for primary care conditions Adults - between 18-64 years (Rates are in parenthesis) 1 2 Palisades Medical Center Anxiety disorders including PTSD (99.22) Abdominal pain, unspecified site (42.70) 3 Alcohol dependence (41.57) 4 Unspecified chest pain (20.39) 5 Other chest pain (20.39) 6 Asthma (16.27) 7 Depression and other mood disorders (8.92) Diabetes mellitus (8.58) 8 9 10 Other mental disorders, excluding drug or alcohol dependence (includes mental retardation) (3.38) Drug dependence (1.81) Hudson County Alcohol dependence (54.79) Anxiety disorders including PTSD (26.30) Other mental disorders, excluding drug or alcohol dependence (includes mental retardation) (14.88) Drug dependence (10.11) Abdominal pain, unspecified site (9.28) Depression and other mood disorders (7.07) Unspecified chest pain (6.78) Asthma (5.99) Diabetes mellitus (5.70) Other chest pain (5.59) New Jersey State Alcohol dependence (26.26) Anxiety disorders including PTSD (23.86) Other mental disorders, excluding drug or alcohol dependence (includes mental retardation) (13.83) Depression and other mood disorders (9.36) Drug dependence (8.76) Abdominal pain, unspecified site (7.46) Diabetes mellitus (6.23) Unspecified chest pain (6.04) Asthma (5.62) Other chest pain (5.48) Notes: PTSD – Post-traumatic stress disorder Unadjusted crude rates represent hospital emergency department treat-and-release visits by each age category for select primary care conditions as primary diagnoses in 2010, calculated based on total population for each age category of the hospital admissions in 2010, the county and state are expressed per 1,000 population. The aggregated rates reflect all primary care conditions combined. ED Visits for Individual Primary Care Conditions are rank ordered from high to low for 2010 hospital rates. The top 10 conditions for each age group are shown for comparison to Hudson County. Source: Palisades Medical Center data from 2010; County Health Profiles 2012 – Hudson County HRET. 69 2010: Hospital admissions for select ambulatory care sensitive conditions Children - under 18 years (Rates are in parenthesis) 1 Palisades Medical Center Asthma (17.07) 2 Gastroenteritis (15.50) 3 Bacterial pneumonia (10.94) 4 Dehydration volume depletion (primary diagnosis) (9.86) 5 Kidney/Urinary infection (9.12) 6 Convulsions (4.97) 7 Severe ENT infections (3.07) 8 Diabetes (1.08) 9 Pelvic inflammatory disease (0.00) 10 Chronic obstructive pulmonary disease (0.00) 11 Hudson County Bacterial pneumonia (2.70) Asthma (2.55) Dehydration volume depletion (secondary diagnosis) (1.86) Dehydration volume depletion (primary diagnosis) (1.75) Gastroenteritis (0.92) Kidney/Urinary infection (0.87) Convulsions (0.77) Severe ENT infections (0.42) Diabetes (0.19) Pelvic inflammatory disease (0.01) Chronic obstructive pulmonary disease (0.00) New Jersey State Asthma (1.62) Bacterial pneumonia (1.33) Dehydration volume depletion (secondary diagnosis) (1.07) Kidney/Urinary infection (0.50) Dehydration volume depletion (primary diagnosis) (0.48) Convulsions (0.37) Gastroenteritis (0.30) Diabetes (0.27) Severe ENT infections (0.23) Pelvic inflammatory disease (0.01) Chronic obstructive pulmonary disease (0.00) Notes: PTSD – Post-traumatic stress disorder Unadjusted crude rates represent hospital emergency department treat-and-release visits by each age category for select primary care conditions as primary diagnoses in 2010, calculated based on total population for each age category of the hospital admissions in 2010, the county and state are expressed per 1,000 population. The aggregated rates reflect all primary care conditions combined. ED Visits for Individual Primary Care Conditions are rank ordered from high to low for 2010 hospital rates. The top 10 conditions for each age group are shown for comparison to Hudson County. Source: Palisades Medical Center data from 2010; County Health Profiles 2012 – Hudson County HRET. 70 2010: Hospital admissions for select ambulatory care sensitive conditions Adults - between 18-64 years (Rates are in parenthesis) 1 Palisades Medical Center Bacterial pneumonia (14.10) Hudson County Asthma (1.58) 2 Diabetes (13.77) 3 Kidney/Urinary infection (11.50) Dehydration volume depletion (secondary diagnosis) (1.44) Diabetes (1.21) 4 Gastroenteritis (9.19) 5 Asthma (8.56) 6 7 Chronic obstructive pulmonary disease (4.42) Convulsions (4.07) 8 Congestive Heart Failure (2.06) 9 10 Dehydration volume depletion (primary diagnosis) (1.61) Angina (0.98) 11 Pelvic inflammatory disease (0.72) 12 Severe ENT infections (0.26) Bacterial pneumonia (1.05) Chronic obstructive pulmonary disease (0.84) Kidney/Urinary infection (0.74) Gastroenteritis (0.62) Congestive Heart Failure (0.48) Convulsions (0.19) Angina (0.18) Dehydration volume depletion (primary diagnosis) (0.15) Severe ENT infections (0.10) Pelvic inflammatory disease (0.07) New Jersey State Dehydration volume depletion (secondary diagnosis) (1.55) Diabetes (1.11) Bacterial pneumonia (1.11) Asthma (1.10) Chronic obstructive pulmonary disease (0.74) Kidney/Urinary infection (0.74) Congestive Heart Failure (0.60) Gastroenteritis (0.46) Convulsions (0.23) Dehydration volume depletion (primary diagnosis) (0.18) Angina (0.18) Severe ENT infections (0.08) Pelvic inflammatory disease (0.08) Notes: PTSD – Post-traumatic stress disorder Unadjusted crude rates represent hospital emergency department treat-and-release visits by each age category for select primary care conditions as primary diagnoses in 2010, calculated based on total population for each age category of the hospital admissions in 2010, the county and state are expressed per 1,000 population. The aggregated rates reflect all primary care conditions combined. ED Visits for Individual Primary Care Conditions are rank ordered from high to low for 2010 hospital rates. The top 10 conditions for each age group are shown for comparison to Hudson County. Source: Palisades Medical Center data from 2010; County Health Profiles 2012 – Hudson County HRET. 71 Appendix G: Palisades Medical Center Community Health Screening Data Body Mass Index (BMI) scores over 30 from community health screenings organized by Palisades Medical Center (January - May 2012) Month February February March March April April April Place Temple Beth El N. Bergen St. Joseph Church W. New York St. Augustine Church Union City Our Lady of Fatima Church N. Bergen Immaculate Heart of Mary Chapel N. Bergen First United Methodist Church Union City Grove Reformed Church N. Bergen Total # of people seen at screening Total # of people with a BMI > 30 % 31 10 33% 119 42 36% 103 45 43% 89 27 30% 83 26 31% 51 12 23% 52 11 21% 72 Appendix H: County Health Rankings Comparison Hudson County 2010 2011 2012 Bergen County 2010 2011 2012 New Jersey State 2010 2011 2012 National Benchmark 2010 2011 2012 6,615 6,503 6,224 4,314 4,215 4,183 6,294 6,170 5,987 4,295 5,564 5,466 24% 25% 24% 12% 12% 12% 16% 15% 15% 10% 10% 10% 4.1 4.3 4.3 2.8 2.8 2.8 3.3 3.4 3.4 2.7 2.6 2.6 Health Outcomes Mortality Premature death - years of potential life lost before age 75 per 100,000 population (ageadjusted) Morbidity Poor or fair health - Percent of adults reporting fair or poor health (age-adjusted) Poor physical health days - Average number of physically unhealthy days reported in past 30 days (age-adjusted) Poor mental health days - Average number of mentally unhealhty days reported in past 30 days (age-adjusted) 3.5 3.5 3.4 2.8 2.8 2.9 3.3 3.3 3.3 2.8 2.3 2.3 Low birthweight - Percent of live births with low birthweight (<2500 grams) 8.2% 8.2% 8.3% 7.3% 7.4% 7.6% 8.1% 8.2% 8.3% 6.50% 6% 6% Health Factors Health Behaviors Adult smoking - Percent of adults that report smoking >/= 100 cigarettes and that they currently smoke 20% 20% 19% 15% 15% 15% 18% 17% 17% 14% 15% 14% 23% 24% 24% 20% 21% 22% 24% 24% 25% 20% 25% 25% Adult obesity - Percent of adults that report a BMI >/= 30 Physical inactivity - Percent of adults aged 20 and over reporting no leisure time physical activity Binge drinking - Percent of adults that report binge drinking in the past 30 days Excessive drinking - Binge plus heavy drinking Motor vehicle crash death rate - Motor vehicle crash deaths per 100,000 population 28% 15% 6 24% 13% 16% 16% 6 6 6 25% 14% 16% 16% 6 6 9 21% 12% 16% 16% 9 9 6 8% 8% 12 12 73 Hudson County 2011 2012 2010 Chlamydia rate (Sexually transmitted infections) - Chlamydia rate per 100,000 population Teen birth rate - Teen birth rate per 1,000 female population, ages 15-19 Clinical Care Uninsured adults - Percent of population under age 65 without health insurance Primary care provider rate - Primary care provider rate per 100,000 population Primary care physicians - Ratio of population to primary care phsicians Preventable hospital stays - Hospitalization rate for ambulatory-care sensitive conditions per 1,000 Medicare enrollees Diabetic screening - Percent of diabetic Medicare enrollees that receive HbA1c screening Mammography screening - Percent of female Medicare enrollees that receive mammography screening Hospice use - Percent of chronically ill Medicare enrollees in hospice care in last 6 months of life Social & Economic Factors High school graduation - Percent of ninth grade cohort that graduates in 4 years College degrees - Percent of population age 25+ with 4 year college degree or higher Some college - Percent of adults aged 25-44 years with some post-secondary education Unemployment - Percent of population age 16+ unemployed but seeking work Bergen County 2010 2011 2012 New Jersey State 2010 2011 2012 National Benchmark 2010 2011 2012 316 323 342 107 106 121 247 258 276 91 83 84 40 39 39 9 8 8 27 26 25 9 22 22 26% 27% 23% 18% 18% 13% 17% 19% 14% 13% 13% 11% 631-1 631-1 92 170 124 583-1 5831 170 8081 8081 1,170:1 1,170:1 108 106 93 70 67 63 81 78 72 70 52 49 69% 72% 76% 77% 79% 82% 76% 78% 80% 81% 89% 89% 53% 55% 59% 62% 58% 62% 74% 74% 20% 53% 80% 80% 79% 58% 94% 95% 97% 44% 32% 6.0% 26% 65% 65% 10.7% 10.8% 5.0% 27% 59% 85% 84% 32% 89% 34% 75% 75% .7.9% 8.1% 6.0% 98% 92% 47% 64% 64% 9.2% 9.5% 4% 68% 68% 5.30% 5.40% 74 Hudson County 2011 2012 2010 Children in poverty - Percent of children under age 18 in poverty Income inequality - Gini coefficient of income inequality based on household income Inadequate social support - Percent of adults without social/emotional support Single-parent households - Percent of all households that are single-parent households Children in single-parent households Percent of children that live in household headed by single parent Violent crime rate - Violent crime rate per 100,000 population Physical Environment Air pollution-particulate matter days - Annual number of unhealthy air quality days due to fine particulate matter Air pollution-ozone days - Annual number of unhealthy air quality days due to ozone Access to healthy foods - Healthy food outlets include grocery stores and produce stands/farmers' markets 21% 24% 48 6% 6% 8% New Jersey State 2010 2011 2012 11% 47 31% 30% 12% 44% 30% 12% 14% 46 22% 22% 6% 18% 44% 21% National Benchmark 2010 2011 2012 4% 11% 13% 17% 14% 14% 6% 20% 40 23% 23% 9% 28% 18% 22% 28% 20% 683 640 571 110 107 107 345 336 322 85 100 73 11 9 9 8 6 6 4 5 5 1 0 0 12 10 10 17 9 9 14 11 11 6 0 0 63% 100% 77% 85% 57% 84% 69% 92% Limited access to healthy foods - Percent of population who are low-income and do not live close to a grocery store Fast food restaurants - Percent of all resturauants that are fast food establishments Liquor store density - Number of liquor stores per 10,000 population Access to recreational facilities - Rate of recreational facilities per 100,000 population 24% Bergen County 2010 2011 2012 0% 1% 4% 0% 56% 49% 50% 25% 2.8 1.9 9 10 2.0 21 20 15 15 17 16 Note: Blank values reflect unreliable or missing data. National Benchmark = 90th percentile (i.e. only 10% are better) Source URL: http://www.countyhealthrankings.org/node/1917/archived-data/2010 75 Appendix I: Palisades Medical Center Prioritizing Issues and Concerns Worksheet COMMUNITY HEALTH NEEDS ASSESSMENT PRIORITIZING ISSUES / CONCERNS Issue/Concern: ________________________________________________________________ Primary data for selecting this issue: ________________________________________________ _____________________________________________________________________________ Population(s) affected: ___________________________________________________________ Seriousness/urgency: ___________________________________________________________ Available data sources: __________________________________________________________ Possible interventions (behavioral, environmental, legislative, etc.) effective in solving problem: _____________________________________________________________________________ _____________________________________________________________________________ Likelihood of success/impact (taking into account available resources): ____________________ _____________________________________________________________________________ Current interventions addressing issue in community that we may expand: __________________ _____________________________________________________________________________ Consequences if not addressed (personal, societal, economic): __________________________ _____________________________________________________________________________ 76 APPENDIX J: Action Plan Template PALISADES MEDICAL CENTER ACTION PLAN TEMPLATE Goal: Objective: Activity Timeframe (Due Date) Resources Required Lead Anticipated Products or Results Date Completed 77