Teamwork
Entry Level
What are the characteristics of a successful team?
Tell us about an unsuccessful team of which you were a member. What, if
anything, could you have done differently?
Tell us about a successful team of which you were a member. What was the
most outstanding characteristic of that team?
What did you contribute?
What are the important qualities a person should have to become an
effective team member?
What qualities do you have that make you an effective team player?
Do you work better by yourself or as part of a team?
What can you contribute to establish a positive working environment for
our team?
What type of people do you work best with?
Advanced
What factors would you consider in assembling a project team?
Name some of the pitfalls to be avoided in building an effective team.
Through what tools can a committee become more useful or productive?
What actions can a supervisor take to establish teamwork in the
organization?
You supervise a group of civilian employees. Your employees appear to be
at odds with the uniformed personnel. What steps can you take to improve
the teamwork between civilian and uniformed personnel?
What are the advantages, if any, of establishing team goals as opposed to
individual goals?
Telephone & Receptionist Skills
What is the importance of greeting the customer politely on the telephone?
In taking a message for another employee, what information should be
included on the message?
Another department calls for your supervisor. Your supervisor is on the
telephone. How will you handle this call?
A citizen calls and is irate because she has been transferred to three different
departments and cannot get anybody to answer her question. How will
you handle the call?
What telephone techniques are important when serving as a receptionist?
As a receptionist you are responsible for answering the telephones. What
would you do if four lines were ringing at the same time?
Your supervisor is on the telephone. An outside organization calls and
when you inform your supervisor, he simply says "Handle it". What will
you do?
The supervisor returns after lunch and says that the information on the call
slip you took is incorrect. How will you handle this?
What are the basic rules for answering the telephone?
Pick up the telephone within three rings, greet the caller, give your name
and ask if you may be of assistance.
What are the basic rules for putting a customer on hold?
Ask the customer if its ok to place them on hold, wait for an answer, tell
the customer why they being placed on hold, give a time frame, and thank
them when you return.
Name the steps to correctly transfer a customer call.
Name the steps to correctly take a message in a coworker’s absence