NATIONAL QUALIFICATIONS CURRICULUM SUPPORT
Business Management
Revised Student Activities
[INTERMEDIATE 1]
The Scottish Qualifications Authority regularly reviews
the arrangements for National Qualifications. Users of
all NQ support materials, whether published by
Learning and Teaching Scotland or others, are
reminded that it is their responsibility to check that the
support materials correspond to the requirements of the
current arrangements.
Acknowledgements
Learning and Teaching Scotland gratefully acknowledge this contribution to the National
Qualifications support programme for Business Management. The original resource of this title
was published by HSDU in Spring 1999. This revised version was updated by Phyllis
MacLeod and Jane McFarlane.
The Revised Student Notes that accompany these Revised Student Activities are available
separately.
© Learning and Teaching Scotland 1999, 2006 and 2008.
This resource may be reproduced in whole or in part for educational purposes by educational
establishments in Scotland provided that no profit accrues at any stage.
ii
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
Contents
Introduction
Business Information and ICT
M – Sources of information
M – Sources of information – suggested solutions
iv
1
3
N – Types of information
N – Types of information – suggested solutions
5
13
O – Use of information in business
O – Use of information in business – suggested solutions
16
19
P – Users of information
P – Users of information – suggested solutions
20
22
Q – Uses of information technology
Q – Uses of information technology – suggested solutions
24
29
R – Benefits and costs of information technology
R – Benefits and costs of information technology – suggested solutions
31
34
S – Business software
S – Business software – suggested solutions
36
43
Julie’s spreadsheet: solutions
Browns Ltd spreadsheet: solutions
Joestock spreadsheet: solutions
Grangewood College database: solutions
Hols – Costa Del Sol database: solutions
46
50
57
64
72
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
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iii
INTRODUCTION
Introduction
The aim of this pack is to provide exemplar student act ivities to assist in the
delivery of the Business Management course at Intermediate 1 , and to help
prepare students for both the internal and external assessment.
This introduction explains the nature of the exemplar activities and gives some
brief advice on how they might be used. It is followed by a summary of the
exemplar activities, and how they relate to the course content.
The activities have been grouped into sections (labelled A–S), each of which
relates to a major area of course content.
The activities have been described using the following terms:






Questions – these are conventional questions which require answers fr om
students. In most cases they are designed to be completed individually.
Suggested solutions are provided.
Exercises – in broad terms, these are tasks for students. In some cases, they
result in specific answers (which are provided) but in others no single
approach is appropriate (e.g. an investigation).
Group activities – these are exercises designed to be carried out by groups
of students.
Mini case studies – these contain short stimulus material in case study
format and some accompanying questions and/or exercises.
Case studies – these have more substantial stimulus material bu t also are
accompanied by questions and/or exercises.
Case study exercises – some of the ICT activities consist of practical
exercises built around a case study (e.g. database work).
The above classifications are intended as a guide to the type of activit y.
The activities have been designed to be used in a variety of different ways .
Thus, the questions may be suitable in the early stages of a topic where
students could be referred to text-book or hand-out material as a possible
source of suitable answers. Alternatively, the questions could be used for
revision purposes prior to internal or external assessment. Case studies may be
valuable at the later stages of a topic as a way of integrating the various
aspects involved within it. If desired, it would be possible to use the case
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REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
INTRODUCTION
studies and questions as the basis for homework. Some of the exercises could
be used as a way of managing different learning sets if a teaching group
consisted of students following a course at more than one level.
Summary of activities
The following tables list the exemplar activities contained in this pack. It is
based on the main headings which appear in the section on Course Content in
the Arrangements document. Each exemplar activity has an identification
reference and the table also gives details on the specific area of content.
In a number of cases, the material covers more than one aspect of the course
content. Where possible, this has been shown. Overall, however, the
classification should be treated as a broad, general guide to the subject matter
of each item.
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
v
INTRODUCTION
Business in Society (Int 1)
Activity
Content area
Role of business in contemporary society
A1–4
Wealth creation
A5–6
Production and consumption
A7
Satisfaction of human wants
A8–10
Production and consumption
A11–13
Satisfaction of human wants
A14–15
Production and consumption
Types of business organisation
B1
Self-employed sole trader
B2
Types of business organisation
B3
Limited companies
B4–5
Types of business organisation
B6
Types of business organisation
B7–11
Types of business organisation
B12
Public sector
B13–14
Charities
Sources of finance
C1
Sources of finance
C2
Sources of finance
C3–4
Sources of finance
C5
Sources of finance
C6
Sources of finance
Objectives
D1–4
Objectives
The role of the entrepreneur
E1–3
Role of the entrepreneur
The changing nature of business
F1–9
Changes in the business
environment
Stakeholders
G1–2
Stakeholders
G3
Stakeholders
G4
Stakeholders
G5
Stakeholders
Miscellaneous
H1–2
Social responsibility
H3–4
vi
Change
Nature of item
Questions, exercises,
group activities
Questions, exercises
Questions, exercises
Questions, exercises
Questions, exercises
Questions, exercises
Case study
Exercise
Case study
Questions, exercises
Case study
Questions, exercises
Group exercise
Questions, case studies
Questions
Exercise
Questions
Case study
Exercise
Questions, exercises
Questions, case study
Questions, exercises, case
study
Questions, exercises
Case study
Exercise
Case study
Case study, group
exercises
Case study, group
exercises
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
INTRODUCTION
Business Activities (Int 1)
Marketing
I 1–3
I 4–8
I 9–11
I 12–15
I 16–18
I 19
I 20–21
I 22
I 23
Operations
J1–2
J3–4
Marketing concept
Market research
Marketing
Marketing
Marketing
Marketing
Marketing
Marketing
Marketing
mix
mix
mix
mix
mix
mix
mix
Sector/stages of production
Purchasing function
J5
Production/automation
J6–12
Production terms
J13
Types of production
J14–19
Stock
Financial information
K1–3
Trading, profit and loss account
and balance sheet.
Human resources
L1–6
Human resources
L7–9
Training
L10
Appraisal
L11–14
Methods of payment
L15–17
Legislation
Questions, exercises
Case studies, questions,
exercises
Exercises, questions
Group work
Exercises, questions
Case study
Questions
Group activity
Exercise
Questions
Case study, exercises,
form filling
Case study
Questions
Exercise
Questions
Questions
Questions, exercises
Case studies
Case study
Exercises
Exercises, case study
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
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INTRODUCTION
Information in Business (Int 1)
Activity
Content area
Sources of information
M1–4
Sources of information/users of
information
Types of information
N1–9
Written, pictorial, graphical,
numerical
Uses of information in business
O1–3
Monitoring and control
Users of information
P1–2
Sources and users of information
Uses of information technology
Q1
Information processing
Q2
Personal computers
Q3–4
Use of ICT
Q5–6
Uses of ICT
Benefits and costs of information technology
R1–2
Advantages/disadvantages
R3
Advantages/disadvantages
Business software
S1
Terminology
S2
Hardware/software
S3
Spreadsheet –stock
S4
Spreadsheet –sales
S5
Spreadsheet – cash flow
S6
Database – Grangewood College
S7
Database – Hols – Costa Del Sol
viii
Nature of item
Exercises
Exercises, group exercises
Exercises
Exercises
Exercise
Questions
Mini case studies
Case studies
Exercises
Case study
Exercise
Exercise
Spreadsheet exercise
Spreadsheet exercise
Spreadsheet exercise
Exercise
Exercise
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
Business Information and ICT
Information in Business (Intermediate 1)
M – Sources of information
1.
Describe what is meant by the following terms:
(a) primary information
(b) secondary information.
2.
The following methods are often used to convey information within an
organisation. Copy and complete the table to show two advantages and
two disadvantages for each method of communication.
Method of communication
Advantages
Disadvantages
Telephone
Face-to-face, e.g. meeting
Memorandum
Notice Board
Computer links
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
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BUSINESS INFORMATION AND ICT
3.
The following table lists examples of both internal and external methods of
communication. Copy out the table and put a tick in the appropriate
column to identify whether the method being described is external or
internal.
Internal
communication
External
communication
One employee talking to another on the
phone (both in the same branch)
Company newsletter – issued quarterly
Letter of enquiry sent to supplier
Notice placed in staff room re Christmas
party
Rector of school sending memo to a
teacher
Invoice sent to customer
4.
From the description given in the table below ident ify each source of the
information and record it in your jotter.
Description
The name and telephone number of a
local plumber
Source of information
The telephone number of your dentist
The latest stock exchange figures
Information about Paul McCartney
Report of the daily discussions in
Parliament
Reports and Accounts of Halifax plc
Report on the traffic conditions
Local weather, activities, etc
Late availability holidays
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REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
M
1.
Sources of information – suggested solutions
Primary information is information which is gathered and processed for a
particular purpose. It is gathered through observation, interview and
issuing of questionnaires.
Secondary information is concerned with making use of information which
has already been gathered for another purpose, e.g. newspaper articles and
government statistics.
2.
Method of communication
Advantages
Telephone
Fast, avoids having to
move around.
Face-to-face, e.g. meeting
Memorandum
Check on
understanding – can
sort out problems
quickly; record kept.
Record of
information;
information less likely
to be forgotten.
Disadvantages
Conversation not
recorded; no record of
communication.
Difficult to arrange
meeting times;
effectiveness dependent
on quality of chairperson.
Less personal than verbal
contact; paper may get
lost.
Notice Board
Eye catching; saves on
copying.
May not be seen; no good
for confidential items.
Computer links
Fast method of
communication;
diagrams and charts
easily sent.
Expensive to install;
training needed.
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
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BUSINESS INFORMATION AND ICT
3.
Internal
communication
One employee talking to another on the
phone (both in the same branch)

Company newsletter – issued quarterly

External
communication

Letter of enquiry sent to supplier
Notice in staff room about a Christmas
party

Rector of school sending memo to a
teacher


Invoice sent to customer
4.
4
Description
The name and telephone number of a local
plumber
Source of information
Yellow Pages
The telephone number of your dentist
Local phone book/personal phone
numbers
The latest stock exchange figures
Teletext/Internet/Prestel
Information about Paul McCartney
Who’s Who/Internet
Report of the daily discussions in
Parliament
Hansard
Report and Accounts of Halifax Plc
Annual Report
Report on the traffic conditions
Teletext/AA Roadwatch
Local weather, activities etc
Teletext/local radio station
Late availability holidays
Travel Agent/Teletext/Internet
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
N – Types of information
1.
Information can be conveyed in three main ways: in writing, orally and
visually. Each may be used in different circumstances.
Draw up a table similar to the one below. Place the methods of
communication given underneath the table under the correct headings. An
example has been given to get you started.
Methods of communication
Written communication
Oral communication
Visual communication
Letters
Memos
Interviews
Charts
Notices
Meetings
Tables
Letters
Diagrams
Published reports
Films
Photographs
Pictures
Telephone calls
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
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BUSINESS INFORMATION AND ICT
2.
This is a timed test, where you are working in pairs.
Each partner draws a diagram onto a piece of paper – an example of a
drawing is given below. Do not let the other partner see the drawing.
One partner then describes their drawing while the other person draws
what is being described. Short, clear instructions should be given and you
must not say whether the person doing the drawing is correct or not , or
make any gestures. Check to see how similar the drawing is to that of the
original which was described.
Now answer the following questions:
3.
(a)
What form of communication was being used in undertaking this
exercise?
(b)
Describe the problems you encountered in communicating
information in this way.
Prepare a notice on A4 paper that could be displayed on a staff notice
board, announcing the annual Christmas party. Make your notice eyecatching. Be sure to include as much relevant information as you can.
Hint: include where the event is to be held; when it is to be held and the
price of tickets. You could choose to design your notice on a computer
using an appropriate software package.
6
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
4.
You have been asked to collate sales figures of canned drinks consumed
from your school/college tuckshop. Using the information given below,
construct a bar graph to display your findings.
Drink
Number sold
Coca Cola
80
Irn Bru
55
Lilt
10
Fanta
20
Pepsi
48
Dr Pepper
20
Cherry Coke
5.
5
Use the words in the word bank below to r e-write the following passage
completing the blanks.
In businesses, communication takes place .......................... between
people working in the same organisation, and ....................................
between those in the organisation and outside it. There are three basic
forms of communication:
i)
ii)
iii)
written, e.g. .........................., memoranda
oral, e.g. meetings, ...................
visual, e.g. charts, ........................., ............................
Sometimes information and feelings are exchanged without speaking or
writing – this is known as ......................... ..... communication, for
example gestures such as nodding, ...................... or frowning which can
indicate agreement or disagreement.
Word bank
reports
internally
non-verbal
interviews
smiling
diagrams
externally
graphs
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
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BUSINESS INFORMATION AND ICT
6.
The following information is based on sales of flat-pack furniture in the
UK.
Sales of flat-pack furniture in the UK
£ million
Market share (%)
DIY specialists
428
34
Home Design specialists
189
15
DIY multiples
176
14
Furniture shops
126
10
Specialist installers
126
10
Builders’ merchants
88
7
Mail order
88
7
Department stores
60
3
(a)
Using a computer graphics package, display the above information in
the form of a pie chart.
(b)
Display the following information on ‘sales of flat pack furniture by
room’ as a bar chart.
Sales of flat pack furniture by room
Kitchen
£m
491
Living room
390
Bedroom
298
Home office/children/general shelving
(c)
80
Show the following information on ‘self assembly furniture sales as
a percentage of all furniture’ as a line graph.
Self-assembly furniture sales as a
percentage of all furniture
8
2003
%
30
2004
31
2005
32
2006
33
2007
34
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
7.
Read the following case study and answer the questions which
follow.
Case study
SUN SHINES FOR SKINCARE SALES
Pollution and holes in the ozone layer may worry environmentalists,
but they are boosting sales in the skincare industry.
The value of global sales of cleansers and suntan products has
increased by more than 25% over the past four years.
(a)
Display the information given in the table b elow in a bar chart.
The Top 10 Markets for cleansers
Country
£ Per head
Japan
4.75
Hong Kong
4.00
South Korea
2.75
France
2.60
Greece
2.00
Belgium
1.95
Norway
1.85
Netherlands
1.80
Switzerland
1.55
Finland
1.45
United Kingdom
1.35
All figures rounded up
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
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BUSINESS INFORMATION AND ICT
(b)
Display the information in the table below on Skincare Products in
the form of a bar chart.
Skincare Products
Country
8.
£ Per head
Switzerland
3.50
Germany
3.00
Norway
2.90
UK
2.80
France
2.60
Greece
2.50
Belgium
2.50
Italy
2.50
US
2.00
Canada
1.80
You are working as a bank teller on the foreign exchange desk of your
local bank.
You have to work out the amounts of foreign currency for each of the
following customers using the Travellers’ Rate table given overleaf.
10
(a)
Mrs White is visiting her daughter in Australia and wishes to change
£250.
(b)
Jane Fraser is going to Spain with her friend Amy. Both wish to
change £300. Calculate how much foreign currency they will get in
total.
(c)
Dilep Basha is visiting his grandparents in In dia and wishes to
change £600. Calculate the amount of foreign currency you will give
him.
(d)
The Brown family are going on their first visit to Florida. John, the
father, wishes to change £1,250. How much foreign currency will
you give him?
(e)
Colin Mackie, Jim French and Tom Sangster are off to the Greek
islands. Each wishes to change a different amount of money. Colin
likes a good time and wants to change £500; Jim only wants £250
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
changed and Tom £350. How much foreign currency will you hand
over to each one?
(f)
Anna Lee is off to Hong Kong on Saturday to spe nd a fortnight with
her cousin who lives there. She has £450 which she wishes to
change. Calculate how much she will get in foreign currency for her
money.
Travellers’ Rate
Country
Australia
Currency
2.504 Dollars
Canada
2.414 Dollars
Denmark
10.29 Kroner
Europe
1.385 Euros
Finland
8.205 Markka
Hong Kong
12.33 Dollars
India
62.64 Rupees
Japan
179.0 Yen
New Zealand
2.910 Dollars
Switzerland
2.229 Francs
USA
1.603 Dollars
* Travellers’ Cheques only
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
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BUSINESS INFORMATION AND ICT
9.
The table below shows the number of televisions rented/owned in the
towns listed. Show these figures in pictorial form, with one TV
representing 1,000 televisions.
Number of televisions by town
Town
No
12
Airdrie
60,000
Ayr
45,000
Grangemouth
50,000
Campbeltown
14,500
Dumfries
55,000
Paisley
70,000
Portree
15,000
Lerwick
35,000
Arbroath
33,500
Dunfermline
45,750
Hamilton
55,000
Wick
25,500
Dunbar
24,750
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
N – Types of information – suggested solutions
1.
Written
communication
Notices
Oral communication
Visual communication
Interviews
Tables
Memos
Meetings
Photographs
Letters
Telephone calls
Pictures
Published report
Charts
Diagrams
Notices
Films
2.
(a) Oral communication
(b) Students will have their own solutions, e.g. no check on
understanding. Results dependent upon communication skills of
person describing the drawing.
3.
Students will have their own solutions.
4.
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
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BUSINESS INFORMATION AND ICT
5.
In businesses, communication takes place internally between people
working in the same organisation, and externally, between those in the
organisation and outside it. There are three basic forms of communication:
(i)
written, e.g. reports, memoranda
(ii) oral, e.g. meetings, interviews
(iii) visual, e.g. charts, diagrams, graphs
Sometimes information and feelings are exchanged without speaking or
writing – this is known as non-verbal communication, for example
gestures such as nodding, smiling or frowning which can indicate
agreement or disagreement.
6.
(a)
(b)
Sales of flat-pack furniture in the UK
Sales of flat-pack furniture by room
Kitchen
14
Living room
Bedroom
Home office
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
(c)
Self-assembly furniture sales as a percentage of all furniture
35%
34%
33%
32%
31%
30%
29%
28%
2003
2004
2005
2006
2007
7.
(a) and (b) Students will come up with their own graphs similar to those in
exercise 6 (a).
8.
(a)
(b)
(c)
(d)
(e)
(f)
9.
She will get 626 Australian Dollars.
They will get 415.50 Euros in total.
Dilep will get 37,584 Rupees
Brown Family will get 2,003.75 US Dollars.
Colin will get 692.50 Euros; Tom will have 346.50 Euros to spend;
Jim will get 484.75 Euros.
Anna will get 5,548.50 HK Dollars.
Students will have their own solutions.
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
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BUSINESS INFORMATION AND ICT
O – Uses of information in business
1.
(a) Joan Collins, the Human Resource Manager at a supermarket in
Leven, has asked for your help in collating the hours worked by part time employees in the past week. This information will eventually be
passed onto the finance department and placed into a computer file in
order to calculate employee wages. From the information given below,
calculate the total hours worked by each employee.
Employee
Mon
Tues
Wed
Thurs
Fri
Sat
Sun
John Husband
4
4
3
4
0
0
0
Etta Skelton
0
0
3
3
0
3
0
Heather Fraser
0
0
0
0
0
7
7
Simon Blythe
3
3
3
3
0
0
0
Nick Clark
0
0
4
2
4
0
0
Sophie Anderson
0
3
3
0
0
4
4
James Carlton
3
2
3
0
3
0
0
Catriona Middleton
0
4
4
4
0
0
0
Sue Smart
0
0
0
4
4
4
4
(b)
Total
hours
worked
The finance department has been hit by a high rate of illness due to a
flu epidemic. Ian McKenzie (Finance Manager) has approached Joan,
your boss, to ask for your help in calculating employee wages. He
has heard that you have some information technology skills and are a
bit of a ‘whiz kid’ with computers. Set up a spreadsheet as shown
below to calculate each employee’s gross wage.
1
A
Employee
B
Hours worked
C
Rate of pay
D
Gross pay
Etta Skelton
15
£3.60
£54.00
2
3
A formula would be entered in this column e.g. = b3*c3
16
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
2.
The following table shows how the marketing/sales department staff have
performed in the last 12 months.
Sales staff’s commission
January–June
Jim White
£500.00
July–December
£500.00
Roger Brown
£250.00
£380.00
Ian Davis
£200.00
£200.00
Max Clifton
£240.00
£360.00
John Greig
£400.00
£400.00
Peter Stewart
£360.00
£490.00
(a)
(b)
(c)
Which member of the sales team has earned the most commission in
the 12 month period?
Who has earned the least? Give two reasons why this may have
occurred.
Why do you think the Sales Manager would be interested in the
above information?
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
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BUSINESS INFORMATION AND ICT
3.
Departmental Expenses for year to 31 December (£)
Finance
Human Resource
Sales and
Management
Marketing
January
300
200
430
February
280
250
400
March
240
300
580
April
210
310
410
May
245
290
440
June
195
275
330
July
225
315
425
August
315
330
415
September
330
345
390
October
220
295
420
November
310
260
365
December
330
280
415
Administration
300
350
400
410
390
360
335
415
330
445
335
330
The above table shows the expenses of running the departments in Harper and
King Ltd. As Managing Director, you have been monitoring the costs of each
of the above departments. You have called a meeting with each of the Heads of
Departments above to discuss the costs of running their department. Before the
meeting:
(a)
Find the total expenses for each department so that you can compare
them. Which department is the most expensive to run?
(b)
Produce a bar chart to illustrate the above information.
(c)
For each of the departments above, list three expenses which may be
involved in running that department. Write out your answer as a table
similar to the one shown below.
Department
Finance
Expenses
Human Resource Management
etc
(d)
You have discussed the present department al expenses with the Board of
Directors, and it has been decided that cuts in expenses will be required
if the company is to be competitive. It has been agreed that each
department will have to cut its expenses by 10% in the next financial
year. Show the new budgeted figures in a spreadsheet.
18
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
O– Uses of information in business – suggested solutions
1. (a)
Employee
Mon
Tues
Wed
Thurs
Fri
Sat
Sun
John Husband
4
4
3
4
0
0
0
Total
hours
worked
15
Etta Skelton
0
0
3
3
0
3
0
9
Heather Fraser
0
0
0
0
0
7
7
14
Simon Blythe
3
3
3
3
0
0
0
12
Nick Clark
0
0
4
2
4
0
0
10
Sophie Anderson
0
3
3
0
0
4
4
14
James Carlton
Catriona
Middleton
Sue Smart
3
2
3
0
3
0
0
11
0
4
4
4
0
0
0
12
0
0
0
4
4
4
4
16
(b)
Employee
Hours worked
Rate of pay
Gross pay
John Husband
15
£3.60
£54.00
Etta Skelton
9
£3.60
£32.40
Heather Fraser
14
£3.60
£50.40
Simon Blythe
12
£3.60
£43.20
Nick Clark
10
£3.60
£36.00
Sophie Anderson
14
£3.60
£50.40
James Carlton
11
£3.60
£39.60
Catriona Middleton
12
£3.60
£43.20
Sue Smart
16
£3.60
£57.60
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
19
BUSINESS INFORMATION AND ICT
2.
(a) The member of the sales team who earned the most was Jim White.
(b) Ian Davis. He may have been ill, or problems in the area he was
working in might have led to a fall in demand, or he may simply be
lazy and not working hard enough to get the sales.
(c) The
(i)
(ii)
(iii)
Sales Manager would be interested for the following reasons:
to monitor the work of his department
to see which of his team is performing best
to find out who is not performing as well as others and to find
out reasons, offer training etc.
3.
TOTAL
Departmental Expenses for year to 31 December (£)
Finance
Human Resource
Sales and
Administration
Management
Marketing
3200
3450
5020
4420
(a) Totals for each department in table above. Sales and Marketing
Department is most expensive to run.
(b) Students will have their own solution.
(c) Students will have their own solution which could include, for any
department, expenses such as stationery, wages, etc.
(d)
January
February
March
April
May
June
July
August
September
October
November
December
TOTAL
20
Departmental Expenses for year to 31 December (£)
Finance
Personnel
Sales and
Administration
Marketing
270.00
180.00
387.00
270.00
252.00
225.00
360.00
315.00
216.00
270.00
522.00
360.00
189.00
279.00
369.00
351.00
220.50
261.00
396.00
369.00
175.50
247.50
297.00
324.00
202.50
283.50
382.50
319.50
283.50
297.00
373.50
373.50
297.00
310.50
351.00
297.00
198.00
265.50
378.00
400.50
279.00
234.00
328.50
301.50
297.00
252.00
373.50
297.00
£2880.00
£3105.00
£4518.00
£3978.00
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
P – Users of information
1.
You are required to identify the user(s) of the sources of information given
below. Copy and complete the table below. Give a reason why you think
the user(s) would be interested in the information.
Source of information
Radio Times
User(s) and reason
Share prices on teletext
Annual report and accounts of Rangers plc
‘Direct Holidays’ brochure
Sports page of the ‘Daily Record’
Situations vacant page in local newspaper
The match programme for Celtic vs Aberdeen
Notice and Agenda of the AGM of the local Golf
Club
Newspaper report on Vodafone’s latest takeover
Jackie’s school report card
Brochure on the range of Ford cars
2.
Below are various sources of information. You have to describe the
information which is in each source and one possible user of each source.
Dictionary
AA/RAC Handbook
German/English
Bus timetable
Roget’s Thesaurus
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
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BUSINESS INFORMATION AND ICT
P – Users of information – suggested solutions
Source of information
User and reason
Radio Times
Anyone wishing to see what is on TV
Share Prices on Teletext
An investor in a company quoted on the
Stock Exchange (e.g. Halifax PLC)
Annual Report and Accounts of
Rangers Plc
Supporters and investors in the company
‘Direct Holidays’ Brochure
People wishing to book a foreign holiday
Sports Page of the ‘Daily Record’
Readers interested in sports reports e.g.
football, rugby, tennis, golf etc
Situations vacant page in local
newspaper
Notice and Agenda of the AGM
of the local Golf Club
Unemployed people or people wishing to
change their job
Spectators from either side wanting to read
the managers’ reports and information about
players
Members of the golf club in order to find out
what will be discussed at the AGM
Newspaper report on Vodafone’s
latest takeover
Users of Vodafone mobile phones and
possible/current investors
The match programme for Celtic
vs Aberdeen
Jackie’s school report card
Brochure on the range of Ford
cars
22
Parents/guardians – to see how Jackie is
getting on at school
Anyone wishing to buy a Ford car or to
compare features and prices with other types
of cars
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
2.
Dictionary – a book which lists and explains the words of a language in
alphabetical order. It could be used by a businessman wishing to check the
meaning or spelling of a word for a report.
AA/RAC Handbook – a handbook issued by the motoring organisation to
members. It contains information about motoring, maps and recommended
hotels and garages. It could be used in business for salesmen, etc.
travelling around the country.
German/English Dictionary – a book listing words in German and their
equivalent in English and vice versa. It could be used by representatives
dealing with customers in Germany.
Bus timetable – a list of services run by a bus company, showing times of
buses, routes etc. It could be kept in a business in case a junior member of
staff has to deliver important private documents within the local area.
Roget’s Thesaurus – a type of dictionary or encyclopaedia where the
words are listed or concepts arranged according to sense. It could be u sed
by people in business when writing reports who need to find alternative
words with same meaning.
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
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BUSINESS INFORMATION AND ICT
Q – Uses of information technology
1.
Read over the following passage. Re-write the passage, filling in the
blanks with appropriate words from the word bank given below.
Information processing is concerned with using a computer to handle
.............. and ............., that is to change raw .............. into meaningful
and useful ................... Data is captured or ............... in different forms,
such as ............. (written and spoken), ............... and .........................
This data can then be input into a computer system. Various changes can
be made to raw data, for example, items may be adjusted, layouts changed
and ................. may be made on figures. This stage is known as ..............
information. The results of the processed data can be ............. for use at a
later date or can be ............... out as a ............. ................ for ...............
to various people both within and outside the organisation.
Word bank
2.
24
data
number
facts
picture
calculations
figures
distribution
hard copy
printed
processing
information
stored
word
collected
Margaret and Claire have set up in business running a hair and beauty
salon. Their business has really taken off and Claire feels it is time they
purchased a personal computer to help them r un their business.
(a)
Describe what Claire means when she talks about a ‘Personal
Computer’ or PC.
(b)
What use could Margaret and Claire make of a PC in running their
business?
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
3.
Read the following case study and answer the questions which follow.
Case study
CHORE OF SHOPPING VIRTUALLY WRAPPED UP!
Consumers are going to be asked to help design shopping centres of the
future by cruising through malls via virtual reality computers. Scientists
are hoping that the technology that brought about cartoon tank warfare and
martial arts in the living room will be developed to take the stress out of
shopping, and increase store takings.
Research being carried out in Aberdeen is aimed at allowing the public to
shape town centre developments. Shoppers will ‘wander’ through
developments, choosing the features and even the types of shops they wish
to see.
Scientists from a northern research institute and a local university have
been given a £50,000 grant to develop their idea. They argue that setting
up screens in public places will allow greater democracy into town
planning processes, and save tax payers millions of pounds by avoiding
planning blunders. It is hoped that data captured from the programmes can
be used to sell space in new developments to both major and independent
stores. The research should also reveal the extent to which shoppers enjoy
visiting a town centre and, in particular, their preferences for the position
of lighting, seating, etc.
(a)
What type of computers is to be used by the local research institute
and the local university to allow shoppers to ‘wander’ through new
developments?
(b)
How much funding have the institute and university been given to
explore their idea?
(c)
What are the main aims of developing the virtual reality computer
programs? Do you think the research is worth undertaking? (Give
reasons for your answer.)
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
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BUSINESS INFORMATION AND ICT
4.
Read the following case study and answer the questions which follow.
Case study
THE HIGH STREET – HELP AT HAND FOR THE LOYAL
SHOPPER
In an experiment to be staged by a major supermarket, a number of
handheld electronic organisers (worth £250 and with diary, address book,
alarm clock and notepad features) will be given away or sold at cost to
customers. Other retailers and banks are set to be watching with interest. If
the trial in Hampshire succeeds other banks and retailers may start offering
similar computers or mobile phones to boost their service and increase
customer loyalty.
The supermarket group also aims to give 200 of its loyalty card customers
mini-computers to compile shopping lists electronically. They will use a
touch screen pen on a list stored on the mini -computer. When an order is
completed, it will be transmitted with a pre -arranged collection time via a
modem to the supermarket’s computers.
Customers will be able to choose from the whole of the supermarket’s
25,000 item catalogue, or they can have a list that reflects their personal
shopping habits, based on data collected each time they use their loyalty
cards.
The supermarket’s head of IT states, ‘We know from the data that most
people pick their shopping from the same 250 –300 items. The minicomputers will teach supermarkets more about individual customers ,
allowing us to gear special offers and menu suggestions to their taste. This
will help make them even more loyal.’
26
(a)
What do you think the supermarket group is trying to achieve by
issuing customers with the £250 handheld electronic organisers?
(b)
What other ‘IT’ development does the supermarket group propose to
implement this year? Describe the advantages it hopes to gain
through this ‘IT’ initiative.
(c)
What other uses do you think supermarkets make of information
technology?
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
5.
Read the following case study and answer the questions which follow.
Case study
THE GET-TO-WORK PROJECT
This ambitious new nationwide scheme to help disabled people return to
work is run by a disabled charity. It aims to provide 10,000 disabled
people with computers, training and job support.
The first intake started their training in September. They are using
computers that come complete with programs and internet access donated
by a major US software supplier.
The technology will enable trainees to receive online help and distance
learning.
A network of computer ‘buddies’ – helpers who usually live near trainees
– gives support with employment, identifying the abilities of those on the
scheme and providing help with job applications, interview s and the
preparing of CVs.
The Get to Work Project has been given a grant of £257,000 from the
government’s New Deal jobs project. It has also received substantial
donations and support from both national and many smaller companies.
(a) What does the Get-to-Work Project aim to do?
(b) What has the major US software supplier donated?
(c) What do the following terms, mentioned in the case stu dy, mean?
(i)
(ii)
online help
distance learning
(d) Describe what the word ‘buddies’ means as used in the case study.
(e) Where did the money come from to finance this project?
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
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BUSINESS INFORMATION AND ICT
6.
Read the following case study and answer the questions which follow.
Case study
NET OPENING FOR JOB SEEKERS
WorkLink – an internet service for putting employers and IT students in
touch to discuss work placement and job offers – has been launched by the
British Computer Society.
The service, specially designed for the Society, helps students create ‘a
quality CV’ which highlights their achievements in order to sell
themselves better. The CVs are stored in a secure online database for as
long as candidates wish. They can be updated at any time.
Companies offering work placements or looking for new graduates for
permanent IT jobs can search for candidates according to the skills and
achievements they require.
Confidentiality is guaranteed: employers can search the database and read
CVs but do not get contact details. The system a utomatically sends an
email to the candidates selected by an employer, inviting them to make
contact if they wish.
The aim of WorkLink is to help IT students find work experience so that
they are better equipped to meet the growing demand for skilled IT s taff.
The service is exclusive to young members of the British Computer
Society.
(a) Who has launched the internet service mentioned in the case study?
(b) What is the name given to this service?
(c) Why has this service been launched?
(d) Describe briefly how it operates for students.
(e) What is the aim of this service?
(f) Describe how it would be used by a company.
28
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
Q – Uses of information technology – suggested solutions
1.
Information processing is concerned with using a computer to handle facts
and figures, that is to change raw data into meaningful and useful
information. Data is captured or collected in different forms, such as
word (written and spoken), number and picture. This data can then be
input into a computer system. Various changes can be made to raw data,
for example, items may be adjusted, layouts changed and calculations
may be made on figures. This stage is known as processing information.
The results of the processed data can be stored for use at a later date or
can be printed out as a hard copy for distribution to various people both
within and outside the organisation.
2.
(a) Uses hard or floppy disks for information storage.
Can run various integrated software packages .
(b) Electronic diary – to keep track of appointments
Database – database of customers, e.g. colours/hair dyes used
Spreadsheet for costs/accounts; stock
Database – staff records
3.
(a) Virtual reality computers
(b) £50,000
(c) To take consumer opinion into account when developing town
developments; to lead to greater democracy in town planning –
consumers should get what they want – not what a planner thinks they
should get!
4.
(a) The supermarket group is trying to gain more customers and also to
increase customer loyalty.
(b) The supermarket group is to issue mini-computers to 200 consumers
so that they can compile and order their shopping lists electronically.
The supermarket group hopes to use the information gathered to teach
it more about individual customers, thus allowing it to gear its
‘products’ to individual consumer tastes. It also hopes to increase
consumer loyalty.
(c) Supermarkets could use IT to order and record stock, computerise
wages and pay invoices.
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
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BUSINESS INFORMATION AND ICT
5.
(a) Provide 10,000 disabled people with computers, training and job
support.
(b) It has donated computers complete with programs and internet access.
(c) (i)
(ii)
Students can get help through the internet/email or telephone if
they have any problems.
Learning away from the Centre/college. Contact via
mail/internet/email or telephone.
(d) These are people, identified by the charity and living in the same area
as students, who will support and help them.
(e) A grant from the Government’s New Deal for Jobs project
6.
(a) British Computer Society
(b) WorkLink
(c) To put employers and IT students in contact with each other.
(d) Students are helped to produce a quality CV and also to highlight their
achievements. This is then stored on a secure online database as long
as the candidate wishes. All candidates can update their CV s at any
time.
(e) To help IT students find work experience which , it is hoped, will
equip them for work in the IT industry.
(f) Employers search the database and read t he CVs stored, but they do
not get contact details. Those selected by the employer are
automatically sent an email, and it is then up to the candidate to
contact the employer if they wish.
30
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
R – Benefits and costs of information technology
1.
There are many arguments for and against the use of information and
communication technology.
In groups ‘brainstorm’ to come up with arguments for and against ICT.
Appoint a spokesperson to report back your findings. You may find it
useful to draw up a table similar to the one below to record your results.
Advantages of ICT
Disadvantages of ICT
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
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BUSINESS INFORMATION AND ICT
2.
Read the following case study and answer the questions that follow.
Case study
Stewarts is a long-established legal firm founded in the early 1950s. The
company still carries out all its office procedures as it did then – typing
documents, using filing cabinets, sending documents through the post etc.
Alfred Stewart is now retiring and the business is being handed over to his
grandson Alfred III (Alf) to prepare it to face the challenges of the 21 st
century.
Alf has brought in his friend Vincent Paterson (Vinnie) to help him
modernise the whole firm.
Vinnie has contacted you to give some ‘expert’ advice on Information
Technology (IT) which would benefit the company.
Copy and complete the table below recommending the types of ICT you
would advise the company to install, together with the benefits and the
costs involved. At least five different types of ICT should be listed.
Types of ICT
32
Costs
Benefits
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
3.
Read the following case study and answer the questions which follow.
Case study
FAST FACTS KEEP STORES UP-TO-THE-MINUTE
The introduction of email into a major retailing firm has brought about a
communication revolution. Stores are now linked up to receive goods and
general merchandise action notes, personnel news and finance ne ws via
email. This has brought about many advantages.
Documents now arrive in early evening instead of the following morning,
thus allowing staff more time to plan ahead. The introduction of email has
also greatly reduced the number of faxes sent and phon e calls made. As all
store systems are linked to the same network, relevant company
information is readily accessible for all stores. Senior divisional team
members are issued with laptop computers, thus enabling them to send and
receive messages when travelling. As well as written information, clear
images taken by digital camera can be sent out via email. For example, a
picture of a merchandise display can be sent to all stores on the same day.
In the past processing and distributing the pictures could ha ve taken up to
10 days.
(a)
What is email?
(b)
Describe (giving reasons) four advantages the firm is ga ining from
the introduction of email facilities.
(c)
The firm announced recently that it was to invest £165m on ‘instore’ technology. Describe the uses you think the firm could make
of information and communication technology (ICT).
(d)
Describe the main implications for any organisation of introducing
ICT.
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
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BUSINESS INFORMATION AND ICT
R – Benefits and costs of information technology – suggested solutions
1.
Advantages of ICT
Faster than manual processing
It can be used to carry out boring,
repetitive and time-consuming tasks.
Processed information tends to be
more accurate.
34
Disadvantages of ICT
Vulnerable to breakdowns/power
cuts/viruses
Initial training is time consuming and
expensive.
Difficult to keep up-to-date with new
developments – equipment quickly
becomes obsolete.
IT has meant that working patterns
have changed and some cuts in
employment have occurred as a result
of the introduction of IT.
Individuals may feel they become isolated
from human contact.
Increased productivity
Lack of security of information/danger of
hackers
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
2.
ICT
Word processor
Fax
Database
Computers plus
software and staff
training
Spreadsheet
Computer plus
software and staff
training
Electronic pager
Purchase of pager
Mobile phone
Internet
Electronic diary
3
Costs
Computers plus
software and staff
training
Cost of machine.
Extra telephone line
rental costs and
costs of sending
Cost of phone,
monthly rental costs
and call charges
Computer, modem,
CD-ROM and costs
of access provider
and telephone call
Purchase cost of the
item
Benefits
Standard letters can be stored. Quicker
to make changes to documents. Can
integrate with other software packages.
Allows for urgent documents to be sent
quickly. Useful for diagrams etc.
No need for bulky filing cabinets.
Data can be stored and sorted under lots
of different categories. Can put in
password for security.
Financial records no longer kept on
paper. Easy to update figures and plan
ahead i.e. budgets.
Will allow business to keep in touch
with partners if necessary.
Useful if partners wish to call the office
for any reason e.g. to refer to notes or
records stored on office database.
Will allow company to contact other
legal firms listed on internet as well as
access material concerning legal matters.
Partner(s) can carry diary in pocket for
easy reference.
(a) Email allows users to leave messages for one another in electronic
pigeon holes, which are areas in a central computer. It is possible to
send a message to an individual user or a mailing list consisting of a
group of users.
(b) Planning made easier – mail received earlier; reduction in time wasted
(time spent on phone); easy access to information at touch of button
(instant results); constant contact point when travelling (laptop
computers).
(c) Stock replenishment; financial management; personnel management;
management reporting.
(d) They would have to consider set-up costs, running costs and staff
training and development costs.
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
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BUSINESS INFORMATION AND ICT
S – Business software
1.
Re-write the following filling in the blanks from the word bank given
below:
................. is the term used to describe the instruction programs used with
computers. There are two main groups of software – systems software
which includes the operating programs that tell the computer system how
to work; and .................... .................., which includes all the programs
that tell the hardware how to perform particular tasks or jobs e.g.
..................., .......................
A spreadsheet is a very large table which stores data in boxes known as
............ The spreadsheet has borders in which ............ and ............. are
labelled. Where a row and column meet is known as a ..........
....................... Fast calculations can be made by storing formulae in
particular cells. Formulae are made up from cell addresses and arithmetical
signs e.g. +, – etc. The ............. is used for the multiplication symbol and
the oblique or solidus sign for the division symbol. Forecasting and
............ .............. can be done by changing the value in a cell to see what
the result will be.
A ............... is a large centralised ............ of data or information. A
complete set of information is known as a ............. and a file can contain
many ............ Each record is divided into a number of .......... Fields can
be of many types – ........... (figures only), ......... (words or words and
figures) or ........... A database is able to .......... stored records into
different orders or sub-sets. It is also very quick at ........... particular
records.
Word bank
36
databases
software
locating
spreadsheets
fields
database
cells
application software
sort
rows
text
columns
date
cell address
numeric
file
records
store
forward planning
asterisk
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
2.
Read the list of computer hardware and software given in the table below.
(a) Indicate by placing a tick in the appropria te column whether software
or hardware is being described.
Description
Keyboard
Hardware
Software
Spreadsheet program
VDU
Database program
Mouse
Printer
Drawing package
Operating program
CPU
WP package
Disk drive
(b) Describe what is meant by the terms ‘VDU’ and ‘CPU’.
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
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BUSINESS INFORMATION AND ICT
3.
Load the spreadsheet called ‘JOESTOCK’. This shows the stock sold by
Joe from his mobile tuck shop.
(a) Print out the spreadsheet.
(b) Answer the following questions using the information from the
spreadsheet.
(i)
(ii)
(iii)
(iv)
(v)
What is the cost price of one can of fizzy drink?
How many packets of crisps were bought in?
How many packets of mints are left? (see balance column)
How much profit is made on selling one ice lolly?
What formula is used to find out the gross profit made on selling
Mini Bars?
(c) In cell A11 key in the words ‘total gross profit’. In cell H11 add a
formula to calculate the total gross profit made on selling all the
goods listed. Print out the spreadsheet.
(d) Change the following ‘stock in’ and ‘stock out’ figures to:
(a)
Ice lollies
(b)
Cans of fizzy drink
(c)
Mints
Stock in
25
Stock out
20
150
120
60
45
What are the new balance figures for:
(a)
(b)
(c)
ice lollies
cans of fizzy drink
mints?
(e) Has the total gross profit changed – if so by how much? Print one
copy of your new spreadsheet.
38
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
4.
Browns Ltd is an independent department store selling a range of products
from clothing to household goods. It keeps a record of sales figures from
each of its departments using a spreadsheet package.
(a) Load the spreadsheet file named Browns. Print one copy of the
spreadsheet.
(b) Use the information stored in the spreadsheet to answer the following
questions.
(i) What is the sales figure for the household department in week
three?
(ii) Which department had the highest sales in week one?
(iii) What is the total sales figure for the toy department?
(iv) Which department had the highest sales in week two?
(v) What formula is used to calculate the department total of the
Footwear department?
(c) Change the following labels:
Toy should now read Games.
Clothing – menswear should now read Fashion – men's.
Clothing – women's wear should now read Fashion – ladies’.
(d)
In cell A11 enter the label weekly total.
(e)
Enter an appropriate formula to calculate weekly sales in cells B11,
C11, D11 and E11.
(f)
Print one copy of your amended spreadsheet.
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
39
BUSINESS INFORMATION AND ICT
5.
Julie runs a small garden centre in the outskirts of Grangewood. She uses
her personal computer to help her with all administrative tasks – including
compiling her monthly accounts.
(a)
Using a word processing package, key in an accurate description of a
personal computer. List all the uses a business like Julie’s could
make of a personal computer.
(b)
Julie has heard about the internet but isn’t quite sure what it is. Key
in an accurate description of the internet.
(c)
Load the spreadsheet file ‘Julie’.
(d)
Make the following change to the spreadsheet.
(i) Cash sales in February should have amounted to £8689.
(ii) What is the new opening balance for the month of March?
(e)
40
In March Julie entered two errors into her spreadsheet by mistake.
The purchases figure should read 708 not 208, and administrative
expenses should read 520 and not 120. Comment on the result of
these changes to Julie’s Cash Flow Statement .
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
6.
Open the database file ‘Grangewood College’ and carry out the following
tasks.
(a)
How many records are contained in the database?
(b)
List the database and print one copy of it.
(c)
Sort the database into alphabetical order of surname.
(d)
Find all those students who are studying Cookery and print out a list
of them.
(e)
Find and print all students living in Kirkcaldy.
(f)
List all students in ascending order of Reg No and print one copy of
list.
(g)
Add the following student to the database:
Ann Smith, 34 Harris Drive, Glenrothes, KY7 4DE, Age 27, studying
French on a Thursday. Reg No 141, Tel No 770041.
(h)
Find and print all students with the name Smith.
(i)
Vikki Brown is no longer studying French. Delete her record from
the database.
(j)
List and print a copy of the updated database.
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
41
BUSINESS INFORMATION AND ICT
7.
Open the database file ‘Hols – Costa Del Sol’ and carry out the following
tasks:
(a)
Sort the database into alphabetical order of resort.
(b)
Print a copy of the database in list format.
(c)
Amend the database – all flights from Edinburgh go on a Sunday.
(d)
The hotel Don Pedro is now fully booked. Delete this record from
your database.
(e)
Add the following details to your database:
Hotel Pacifico in Benelmadena. 4* offering half-board and flying
from Glasgow on Saturdays for 14 days – Ref 218
42
(f)
Sort into alphabetical order of resort and print one copy of the list.
(g)
Hotel Melia is a 5 star hotel. Amend your database.
(h)
List and print all accommodation offered on a self-catering basis.
(i)
Find and print out all holidays flying from Gatwick.
(j)
Mr and Mrs White have asked for a holiday in any resort in the Costa
Del Sol which is 4* and half board flying from Edinburgh. Find and
print out those which you have available.
(k)
List and print an updated copy of the database.
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
S – Business software – suggested solutions
1.
Software is the term used to describe the instruction programs used with
computers. There are two main groups of software – system software,
which includes the operating programs which tell the computer system
how to work; and application software, which includes all the programs
which tell the hardware how to perform particular tasks or jobs e.g.
databases, spreadsheets.
A spreadsheet is a very large table which stores data in boxes known as
cells. The spreadsheet has borders in which rows and columns are
labelled. Where a row and column meets is known as a cell address. Fast
calculations can be made by storing formulae in particular cells. Formulae
are made up from cell addresses and arithmetical signs e.g. +, – etc. The
asterisk is used for the multiplication symbol and the oblique or solidus
sign for the division symbol. Forecasting and forward planning can be
done by changing the value in a cell to see what th e result will be.
A database is a large centralised store of data or information. A complete
set of information is known as a file and a file can contain many records.
Each record is divided into a number of fields. Fields can be of many types
– numeric (figures only), text (words or words and figures) or date. A
database is able to sort stored records into different orders or sub -sets. It
is also very quick at locating particular records.
2. (a)
Description
Keyboard
Hardware


Spreadsheet program
VDU
Software


Database program
Mouse

Printer

Drawing package

Operating program

CPU


WP package
Disc drive

(b) Visual Display Unit (to display information).
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
43
BUSINESS INFORMATION AND ICT
3.
(a)
(b)
(c)
(d)
(e)
4.
(a)
(b)
(c)
(d)
(e)
(f)
5.
(a)
See page 57 for Joestock spreadsheet solutions.
Students will have their own solution.
0.30 (ii) 150 (iii) 20 (iv) 0.10 (v) =E7*F7
=sum(H3..H10)
5 (b) 30 (c) 15
£40.40 – £34.90 = £5.50
See page 50 for Browns Ltd spreadsheet solutions.
Students will have their own solution.
£3289 (ii) Furniture (iii) £23593 (iv) Furniture (v) =sum(B10:E10)
Students will have their own printout – see pack.
Students will have their own print out – see pack.
=sum(B3..B10) – replicated across
Students will have a copy of their own printout.
Personal computers differ from mainframes in terms of size and also
by price and processing size. Hard or floppy discs are used for
information storage. They are fairly portable and can be used to run
integrated software packages.
Uses: Stock, wages, accounts – spreadsheet
Word processing/desk top publishing – preparation of
advertisements, publicity material, letters to suppliers
Database – records of customers and/or suppliers
Email – communication
(b)
Internet – The internet is made up of many LANs and WANs,
connecting computers all over the world. It is a network of networks,
linking all types of organisations – businesses, universities etc.
Connections are made through normal telecommunication lines,
satellite and fibre optic links.
Getting connected – Companies called service providers manage the
link from your computer to the rest of the internet. Your computer
will need a telecommunications link, and the access provider sells
you software which allows you to access the internet. A monthly
subscription is paid according to the level of access you want. Other
costs of connection are related to local call charges , – i.e. the link
between you and the provider’s link – whether you are sending email
to Bradford or searching a database in America.
44
(c)
See page 46 for Julie’s Spreadsheet solutions.
(d)
(b) £18910
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
(e)
Payments up to £2678
Closing balance March now £28242 – April figures therefore
affected too.
6.
See page 64 for Grangewood database solutions.
7.
See page 72 for Hols – Costa Del Sol database solutions.
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
45
BUSINESS INFORMATION AND ICT
Julie’s spreadsheet
Solutions
46
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
Julie’s cash flow statement 5(c)
A
1
Julie
2
3
Cash Flow Statement
B
C
D
E
January
February
March
April
10000
11800
17010
27242
4
5
6
Opening Balance
7
8
Receipts
9
Sales (Cash)
3500
6789
8474
4455
10
11
Sales (Credit)
400
3900
256
7045
3536
12010
21345
25800
12
13
Total Income
13900
18845
29020
53042
14
15
Payments
16
Selling expenses
400
200
120
89
17
18
Wages
Loan repayment
700
300
750
300
700
300
700
300
19
20
Rent
Purchases
450
250
450
135
450
208
450
567
21
Total Payments
2100
1835
1778
2106
22
23
Closing Balance
11800
17010
27242
50936
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
47
BUSINESS INFORMATION AND ICT
Julie’s cash flow statement 5(d)
A
1
Julie
2
3
Cash Flow Statement
4
5
Opening Balance
6
7
Receipts
B
C
D
E
January
February
March
April
10000
11800
18910
29142
8
9
10
Sales (Cash)
Sales (Credit)
3500
400
8689
256
8474
3536
4455
21345
11
12
Total Income
3900
13900
8945
20745
12010
30920
25800
54942
13
14
15
Payments
16
17
Selling expenses
Wages
400
700
200
750
120
700
89
700
18
19
Loan repayment
Rent
300
450
300
450
300
450
300
450
20
Purchases
250
135
208
567
21
22
Total Payments
2100
1835
1778
2106
23
Closing Balance
11800
18910
29142
52836
48
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
Julie’s cash flow statement 5(e)
A
1
Julie
2
3
Cash Flow Statement
4
5
Opening Balance
6
7
Receipts
B
C
D
E
January
February
March
April
10000
11800
18910
28242
8
9
10
Sales (Cash)
Sales (Credit)
3500
400
8689
256
8474
3536
4455
21345
11
12
Total Income
3900
13900
8945
20745
12010
30920
25800
54042
13
14
15
Payments
16
17
Selling expenses
Wages
400
700
200
750
520
700
89
700
18
19
Loan repayment
Rent
300
450
300
450
300
450
300
450
20
Purchases
250
135
708
567
21
22
Total Payments
2100
1835
2678
2106
23
Closing Balance
11800
18910
28242
51936
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
49
BUSINESS INFORMATION AND ICT
Browns Ltd spreadsheet: solutions
50
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
Browns – Department Sales 4(a)
1
A
Department
B
Week 1
C
Week 2
D
Week 3
E
Week 4
F
Department Total
2
3
Clothing – menswear
£6400.00
£5900.00
£3722.00
£1998.00
£18020.00
4
Clothing – women’s wear
£7450.00
£9320.00
£7657.00
£2546.00
£26973.00
5
6
Household – kitchen
Sportswear
£2980.00
£1879.00
£4302.00
£2120.00
£3289.00
£2345.00
£2260.00
£1444.00
£12831.00
£7788.00
7
8
Garden
Furniture
£3456.00
£12876.00
£3478.00
£78698.00
£6378.00
£25678.00
£4678.00
£19870.00
£17990.00
£137122.00
9
Toy
£5678.00
£6789.00
£1256.00
£9870.00
£23593.00
10
11
Footwear
£3200.00
£1890.00
£2456.00
£5453.00
£12999.00
12
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
51
BUSINESS INFORMATION AND ICT
Browns – Department Sales 4(b)
A
B
C
D
E
F
1
Department
Week 1
Week 2
Week 3
Week 4
Department Total
2
3
Clothing – menswear
£6400.00
£5900.00
£3722.00
£1998.00
£18020.00
4
5
Clothing – women’s wear
Household – kitchen
£7450.00
£2980.00
£9320.00
£4302.00
£7657.00
£2546.00
£2260.00
£26973.00
£12831.00
6
7
Sportswear
Garden
£1879.00
£3456.00
£2120.00
£3478.00
£1444.00
£4678.00
£7788.00
£17990.00
8
Furniture
Toy
Footwear
£12876.00
£5678.00
£3200.00
£78698.00
£6789.00
£1890.00
£25678.00
£19870.00
£137122.00
£1256.00
£2456.00
£9870.00
£5453.00
£23593.00
£12999.00
9
10
11
12
52
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
£3289.00
£2345.00
£6378.00
BUSINESS INFORMATION AND ICT
Browns – Department Sales 4(b)
A
B
C
D
E
F
1
Department
Week 1
Week 2
Week 3
Week 4
Department Total
2
3
Clothing – menswear
£6400.00
£5900.00
£3722.00
£1998.00
= SUM (B3..E3)
4
5
Clothing – women’s wear
Household – kitchen
£7450.00
£2980.00
£9320.00
£4302.00
£7657.00
£2546.00
£2260.00
= SUM (B4..E4)
= SUM (B5..E5)
6
7
Sportswear
Garden
£1879.00
£3456.00
£2120.00
£3478.00
£1444.00
£4678.00
= SUM (B6..E6)
= SUM (B7..E7)
8
Furniture
Toy
Footwear
£12876.00
£5678.00
£3200.00
£78698.00
£6789.00
£1890.00
£25678.00
£19870.00
= SUM (B8..E8)
£1256.00
£2456.00
£9870.00
£5453.00
9
10
£3289.00
£2345.00
£6378.00
= SUM (B9..E9)
= SUM (B10..E10)
11
12
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
53
BUSINESS INFORMATION AND ICT
Browns – Department Sales 4(c)
1
A
B
C
D
E
F
Department
Week 1
Week 2
Week 3
Week 4
Department Total
2
3
Fashion – mens
£6400.00
£5900.00
£3722.00
£1998.00
£18020.00
4
5
Fashion – ladies
Household – kitchen
£7450.00
£2980.00
£9320.00
£4302.00
£7657.00
£2546.00
£2260.00
£26973.00
£12831.00
6
7
Sportswear
Garden
£1879.00
£3456.00
£2120.00
£3478.00
£1444.00
£4678.00
£7788.00
£17990.00
8
Furniture
£19870.00
£137122.00
Games
Footwear – shoes
£78698.00
£6789.00
£1890.00
£25678.00
9
10
£12876.00
£5678.00
£3200.00
£1256.00
£2456.00
£9870.00
£5453.00
£23593.00
£12999.00
11
12
54
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
£3289.00
£2345.00
£6378.00
BUSINESS INFORMATION AND ICT
Browns – Department Sales 4(d), (e), (f)
1
A
B
C
D
E
F
Department
Week 1
Week 2
Week 3
Week 4
Department Total
2
3
Fashion – men’s
£6400.00
£5900.00
£3722.00
£1998.00
£18020.00
4
5
Fashion – ladies
Household – kitchen
£7450.00
£2980.00
£9320.00
£4302.00
£7657.00
£2546.00
£2260.00
£26973.00
£12831.00
6
7
Sportswear
Garden
£1879.00
£3456.00
£2120.00
£3478.00
£1444.00
£4678.00
£7788.00
£17990.00
8
Furniture
£19870.00
£137122.00
Games
Footwear – shoes
£78698.00
£6789.00
£1890.00
£25678.00
9
10
£12876.00
£5678.00
£3200.00
£1256.00
£2456.00
£9870.00
£5453.00
£23593.00
£12999.00
11
12
Weekly Total
£43919.99
£112497.00
£52781.00
£48119.00
£257316.00
£3289.00
£2345.00
£6378.00
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
55
BUSINESS INFORMATION AND ICT
Browns – Department Sales 4(d), (e), (f)
A
B
C
D
E
F
Department
Week 1
Week 2
Week 3
Week 4
Department Total
Fashion – men’s
£6400.00
£5900.00
£3722.00
£1998.00
= SUM (B3..E3)
£7450.00
£9320.00
£7657.00
£2546.00
= SUM (B4..E4)
5
6
Fashion – ladies
Household – kitchen
Sportswear
£2980.00
£1879.00
£4302.00
£2120.00
£3289.00
£2345.00
£2260.00
£1444.00
= SUM (B5..E5)
= SUM (B6..E6)
7
8
Garden
Furniture
£3456.00
£3478.00
= SUM (B7..E7)
= SUM (B8..E8)
Games
Footwear – shoes
£78698.00
£6789.00
£4678.00
£19870.00
9
£12876.00
£5678.00
£6378.00
£25678.00
£1256.00
£9870.00
= SUM (B9..E9)
1
2
3
4
10
11
Weekly Total
£3200.00
£1890.00
£2456.00
£5453.00
= SUM (B3..B10)
= SUM (C3..C10)
= SUM (D3..D10)
= SUM (E3..E10)
12
56
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
= SUM (B10..E10)
= SUM (F3..F10)
BUSINESS INFORMATION AND ICT
Joestock spreadsheet: solutions
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
57
BUSINESS INFORMATION AND ICT
Joe’s Mobile Tuck Shop – 3(a) Solution
A
B
C
D
E
F
G
H
Item
Stock in
Cost price
Selling price
Unit profit
Stock out
Balance
Gross Profit
50
£0.80
£0.90
£0.10
30
20
£3.00
60
100
£0.80
£0.30
£0.90
£0.45
£0.10
£0.15
35
80
25
20
£3.50
£12.00
6
Ice Creams
Cans of Fizzy
Drink
Crisps
150
£0.20
£0.25
£0.05
110
40
£5.50
7
8
Mini Bars
Chocolate Bars
120
70
£0.25
£0.25
£0.35
£0.30
£0.10
£0.05
80
35
40
35
£8.00
£1.75
9
Mints
40
£0.18
£0.20
£0.02
20
20
£0.40
Cartons of Juice
50
£0.25
£0.30
£0.05
15
35
£0.75
1
2
3
4
5
10
11
Ice Lollies
12
13
14
15
58
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
Joe’s Mobile Tuck Shop – 3(b) Solution
1
2
3
A
B
C
D
E
F
G
H
Item
Stock in
Cost price
Selling price
Unit profit
Stock out
Balance
Gross Profit
50
£0.80
£0.90
30
20
£3.00
60
100
£0.80
£0.30
£0.90
£0.45
£0.10
£0.10
£0.15
35
80
25
20
£3.50
£12.00
150
120
70
£0.20
£0.25
£0.05
110
40
£5.50
£0.25
£0.25
£0.35
£0.30
£0.10
£0.05
80
35
40
35
£8.00
£1.75
20
35
£0.40
Ice Lollies
6
Ice Creams
Cans of Fizzy
Drink
Crisps
7
8
Mini Bars
Chocolate Bars
9
Mints
40
£0.18
£0.20
£0.02
20
Cartons of Juice
50
£0.25
£0.30
£0.05
15
4
5
10
11
£0.75
12
13
14
15
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
59
BUSINESS INFORMATION AND ICT
Joe’s Mobile Tuck Shop – 3(c) Solution
A
B
C
D
E
F
G
H
Item
Stock in
Cost price
Selling price
Unit profit
Stock out
Balance
Gross Profit
50
£0.80
£0.90
= D3–C3
30
= B3–F3
= E3*F3
60
100
£0.80
£0.30
£0.90
£0.45
= D4–C4
= D5–C5
35
80
= B4–F4
= B5–F5
= E4*F4
= E5*F5
6
Ice Creams
Cans of Fizzy
Drink
Crisps
150
£0.20
£0.25
= D6–C6
110
= B6–F6
= E6*F6
7
8
Mini Bars
Chocolate Bars
120
70
£0.25
£0.25
£0.35
£0.30
= D7–C7
= D8–C8
80
35
= B7–F7
= B8–F8
= E7*F7
= E8*F8
9
Mints
40
£0.18
£0.20
= D9–C9
20
= B9–F9
= E9*F9
Cartons of Juice
50
£0.25
£0.30
= D10–C10
15
= B10–F10
1
2
3
4
5
10
11
Ice Lollies
Total Gross Profit
12
13
14
15
60
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
= E10*F10
= SUM (H3..H10)
BUSINESS INFORMATION AND ICT
Joe’s Mobile Tuck Shop – 3(c) Solution
A
B
C
D
E
F
G
H
Item
Stock in
Cost price
Selling price
Unit profit
Stock out
Balance
Gross Profit
50
£0.80
£0.90
£0.10
30
20
£3.00
60
100
£0.80
£0.30
£0.90
£0.45
£0.10
£0.15
35
80
25
20
£3.50
£12.00
6
Ice Creams
Cans of Fizzy
Drink
Crisps
150
£0.20
£0.25
£0.05
110
40
£5.50
7
8
Mini Bars
Chocolate Bars
120
70
£0.25
£0.25
£0.35
£0.30
£0.10
£0.05
80
35
40
35
£8.00
£1.75
9
Mints
40
£0.18
£0.20
£0.02
20
20
£0.40
Cartons of Juice
50
£0.25
£0.30
£0.05
15
35
£0.75
£34.90
1
2
3
4
5
10
11
Ice Lollies
Total Gross Profit
12
13
14
15
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
61
BUSINESS INFORMATION AND ICT
Joe’s Mobile Tuck Shop – 3(d) Solution
A
B
C
D
E
F
G
H
Item
Stock in
Cost price
Selling price
Unit profit
Stock out
Balance
Gross Profit
25
£0.80
£0.90
£0.10
20
£2.00
60
150
£0.80
£0.30
£0.90
£0.45
£0.10
£0.15
35
120
6
Ice Creams
Cans of Fizzy
Drink
Crisps
5
25
150
£0.20
£0.25
£0.05
7
8
Mini Bars
Chocolate Bars
120
70
£0.25
£0.25
£0.35
£0.30
£0.10
£0.05
9
Mints
60
£0.18
£0.20
Cartons of Juice
50
£0.25
£0.30
1
2
3
4
5
10
11
Ice Lollies
Total Gross Profit
12
13
14
15
62
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
30
£3.50
£18.00
110
40
£5.50
80
35
40
35
£8.00
£1.75
£0.02
45
£0.90
£0.05
15
15
35
£0.75
£40.40
BUSINESS INFORMATION AND ICT
Joe’s Mobile Tuck Shop – 3(e) Solution
A
B
C
D
E
F
G
H
Item
Stock in
Cost price
Selling price
Unit profit
Stock out
Balance
Gross Profit
25
£0.80
£0.90
£0.10
20
5
£2.00
60
150
£0.80
£0.30
£0.90
£0.45
£0.10
£0.15
35
120
25
30
£3.50
£18.00
6
Ice Creams
Cans of Fizzy
Drink
Crisps
150
£0.20
£0.25
£0.05
110
40
£5.50
7
8
Mini Bars
Chocolate Bars
120
70
£0.25
£0.25
£0.35
£0.30
£0.10
£0.05
80
35
40
35
£8.00
£1.75
9
Mints
60
£0.18
£0.20
£0.02
45
15
£0.90
Cartons of Juice
50
£0.25
£0.30
£0.05
15
35
1
2
3
4
5
10
11
Ice Lollies
£0.75
Total Gross Profit
£40.40
12
13
14
15
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
63
BUSINESS INFORMATION AND ICT
Grangewood College database: solutions
64
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
6.
(a)
There are 20 records in the database.
Surname
First Name
Tel No
Carter
Jill
643216
Surname
First Name
Tel No
Cooper
George
732189
Surname
First Name
Tel No
Davidson
Fiona
223002
Surname
First Name
Tel No
Grainger
Stewart
223761
Surname
First Name
Tel No
Green
Norma
243786
Surname
First Name
Tel No
Haigh
Norman
651297
Surname
First Name
Tel No
Jones
Harry
333712
Surname
First Name
Tel No
Jones
Vincent
773300
Surname
First Name
Tel No
King
Rachel
234009
Surname
First Name
Tel No
Lang
Harry
234490
Surname
First Name
Tel No
Martin
Samantha
222667
Surname
First Name
Tel No
Parker
Jessica
771155
Surname
First Name
Tel No
Roberts
Marilyn
246801
Surname
First Name
Tel No
Sangster
Mary
333765
Surname
First Name
Tel No
Smith
Elizabeth
732954
Surname
First Name
Tel No
Smith
Jean
777543
Surname
First Name
Tel No
Smith
Sarah
718345
Surname
First Name
Tel No
West
Adam
275119
Surname
First Name
Tel No
Wilson
James
783451
Surname
First Name
Tel No
Brown
Vikki
333654
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
65
BUSINESS INFORMATION AND ICT
6.
(b)
Surname
West
Smith
Davidson
Cooper
Jones
Lang
Wilson
Smith
Parker
Carter
Roberts
Sangster
Green
Haigh
King
Martin
Smith
Grainger
Brown
Jones
66
First Name
Adam
Elizabeth
Fiona
George
Harry
Harry
James
Jean
Jessica
Jill
Marilyn
Mary
Norma
Norman
Rachel
Samantha
Sarah
Stewart
Vikki
Vincent
Address
23 Victory Gardens
54 Stobo Gardens
22 Main Street
35 High Street
9 Ford Street
89 Queen Street
86 Dunvegan Drive
226 Glasgow Road
89 Wilson Drive
89 Main Street
64 David Street
77 Wilson Street
25 Edinburgh Road
226 Bird Street
25 Queen Street
44 King Street
113 Bank Street
44 Valley Drive
193 Alexander Street
51 Leven Road
Town
Kirkcaldy
Glenrothes
Kinghorn
Leslie
Leven
Kinghorn
Glenrothes
Glenrothes
Glenrothes
Burntisland
Kirkcaldy
Leven
Kirkcaldy
Burntisland
Burntisland
Kinghorn
Glenrothes
Kirkcaldy
Leven
Glenrothes
Postcode
KY2 7WP
KY7 9AS
KY3 3PY
KY9 4PR
KY4 3PP
KY3 3RW
KY8 6AS
KY8 4RW
KY8 4LK
KY5 7TY
KY1 5GH
KY4 7RT
KY2 5TY
KY5 9DS
KY5 1JD
KY3 8GH
KY7 4WR
KY2 8FL
KY4 5PT
KY7 9AF
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
Tel No
275119
732954
223002
732189
333712
234490
783451
777543
771155
643216
246801
333765
243786
651297
234009
222667
718345
223761
333654
773300
Age
33
25
31
25
23
26
28
36
21
24
39
40
19
23
33
22
18
35
18
24
Reg No
122
134
123
127
128
135
140
134
139
124
130
123
121
138
126
133
136
137
131
132
Subject
French
Yoga
Pottery
Cookery
Cookery
French
Cookery
Yoga
French
Cookery
Yoga
Pottery
French
Pottery
Yoga
Cookery
Pottery
Pottery
Pottery
French
Day
Monday
Tuesday
Monday
Tuesday
Tuesday
Thursday
Tuesday
Friday
Monday
Tuesday
Tuesday
Wednesday
Monday
Monday
Friday
Tuesday
Monday
Monday
Wednesday
Thursday
BUSINESS INFORMATION AND ICT
6.
(c)
Surname
Brown
Carter
Cooper
Davidson
Grainger
Green
Haigh
Jones
Jones
King
Lang
Martin
Parker
Roberts
Sangster
Smith
Smith
Smith
West
Wilson
First Name
Vikki
Jill
George
Fiona
Stewart
Norma
Norman
Vincent
Harry
Rachel
Harry
Samantha
Jessica
Marilyn
Mary
Elizabeth
Jean
Sarah
Adam
James
Address
193 Alexander Street
89 Main Street
35 High Street
22 Main Street
44 Valley Drive
25 Edinburgh Road
226 Bird Street
51 Leven Road
9 Ford Street
25 Queen Street
89 Queen Street
44 King Street
89 Wilson Drive
64 David Street
77 Wilson Street
54 Stobo Gardens
226 Glasgow Road
113 Bank Street
23 Victory Gardens
86 Dunvegan Drive
Town
Leven
Burntisland
Leslie
Kinghorn
Kirkcaldy
Kirkcaldy
Burntisland
Glenrothes
Leven
Burntisland
Kinghorn
Kinghorn
Glenrothes
Kirkcaldy
Leven
Glenrothes
Glenrothes
Glenrothes
Kirkcaldy
Glenrothes
Postcode
KY4 5PT
KY5 7TY
KY9 4PR
KY3 3PY
KY2 8FL
KY2 5TY
KY5 9DS
KY7 9AF
KY4 3PP
KY5 1JD
KY3 3RW
KY3 8GH
KY8 4LK
KY1 5GH
KY4 7RT
KY7 9AS
KY8 4RW
KY7 4WR
KY2 7WP
KY8 6AS
Tel No
333654
643216
732189
223002
223761
243786
651297
773300
333712
234009
234490
222667
771155
246801
333765
732954
777543
718345
275119
783451
Age
18
24
25
31
35
19
23
24
23
33
26
22
21
39
40
25
36
18
33
28
Reg No
131
124
127
123
137
121
138
132
128
126
135
133
139
130
123
134
134
136
122
140
Subject
Pottery
Cookery
Cookery
Pottery
Pottery
French
Pottery
French
Cookery
Yoga
French
Cookery
French
Yoga
Pottery
Yoga
Yoga
Pottery
French
Cookery
Day
Wednesday
Tuesday
Tuesday
Monday
Monday
Monday
Monday
Thursday
Tuesday
Friday
Thursday
Tuesday
Monday
Tuesday
Wednesday
Tuesday
Friday
Monday
Monday
Tuesday
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
67
BUSINESS INFORMATION AND ICT
6.
(d)
Surname
Carter
Cooper
Jones
Martin
Wilson
6.
Address
89 Main Street
35 High Street
9 Ford Street
44 King Street
86 Dunvegan Drive
Town
Burntisland
Leslie
Leven
Kinghorn
Glenrothes
Postcode
KY5 7TY
KY9 4PR
KY4 3PP
KY3 8GH
KY8 6AS
Tel No
643216
732189
333712
222667
783451
Age
24
25
23
22
28
Reg No
124
127
128
133
140
Subject
Cookery
Cookery
Cookery
Cookery
Cookery
Day
Tuesday
Tuesday
Tuesday
Tuesday
Tuesday
First Name
Stewart
Norma
Marilyn
Adam
Address
44 Valley Drive
25 Edinburgh Road
64 David Street
23 Victory Gardens
Town
Kirkcaldy
Kirkcaldy
Kirkcaldy
Kirkcaldy
Postcode
KY2 8FL
KY2 5TY
KY1 5GH
KY2 7WP
Tel No
223761
243786
246801
275119
Age
35
19
39
33
Reg No
137
121
130
122
Subject
Pottery
French
Yoga
French
Day
Monday
Monday
Tuesday
Monday
(e)
Surname
Grainger
Green
Roberts
West
68
First Name
Jill
George
Harry
Samantha
James
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
6.
(f)
Surname
Green
West
Davidson
Sangster
Carter
King
Cooper
Jones
Roberts
Jones
Martin
Smith
Smith
Lang
Smith
Grainger
Haigh
Parker
Wilson
First Name
Norma
Adam
Fiona
Mary
Jill
Rachel
George
Harry
Marilyn
Vincent
Samantha
Jean
Elizabeth
Harry
Sarah
Stewart
Norman
Jessica
James
Address
25 Edinburgh Road
23 Victory Gardens
22 Main Street
77 Wilson Street
89 Main Street
25 Queen Street
35 High Street
9 Ford Street
64 David Street
51 Leven Road
44 King Street
226 Glasgow Road
54 Stobo Gardens
89 Queen Street
113 Bank Street
44 Valley Drive
226 Bird Street
89 Wilson Drive
86 Dunvegan Drive
Town
Kirkcaldy
Kirkcaldy
Kinghorn
Leven
Burntisland
Burntisland
Leslie
Leven
Kirkcaldy
Glenrothes
Kinghorn
Glenrothes
Glenrothes
Kinghorn
Glenrothes
Kirkcaldy
Burntisland
Glenrothes
Glenrothes
Postcode
KY2 5TY
KY2 7WP
KY3 3PY
KY4 7RT
KY5 7TY
KY5 1JD
KY9 4PR
KY4 3PP
KY1 5GH
KY7 9AF
KY3 8GH
KY8 4RW
KY7 9AS
KY3 3RW
KY7 4WR
KY2 8FL
KY5 9DS
KY8 4LK
KY8 6AS
Tel No
243786
275119
223002
333765
643216
234009
732189
333712
246801
773300
222667
777543
732954
234490
718345
223761
651297
771155
783451
Age
19
33
31
40
24
33
25
23
39
24
22
36
25
26
18
35
23
21
28
Reg No
121
122
123
123
124
126
127
128
130
132
133
134
134
135
136
137
138
139
140
Subject
French
French
Pottery
Pottery
Cookery
Yoga
Cookery
Cookery
Yoga
French
Cookery
Yoga
Yoga
French
Pottery
Pottery
Pottery
French
Cookery
Day
Monday
Monday
Monday
Wednesday
Tuesday
Friday
Tuesday
Tuesday
Tuesday
Thursday
Tuesday
Friday
Tuesday
Thursday
Monday
Monday
Monday
Monday
Tuesday
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
69
BUSINESS INFORMATION AND ICT
6.
(h)
Surname
Smith
Smith
Smith
Smith
70
First Name
Elizabeth
Jean
Sarah
Ann
Address
54 Stobo Gardens
226 Glasgow Road
113 Bank Street
34 Harris Drive
Town
Glenrothes
Glenrothes
Glenrothes
Glenrothes
Postcode
KY7 9AS
KY8 4RW
KY7 4WR
KY7 4DE
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
Tel No
732954
777543
718345
770041
Age
25
36
18
27
Reg No
134
134
136
141
Subject
Yoga
Yoga
Pottery
French
Day
Tuesday
Friday
Monday
Thursday
BUSINESS INFORMATION AND ICT
6.
(j)
Surname
Carter
Cooper
Davidson
Grainger
Green
Haigh
Jones
Jones
King
Lang
Martin
Parker
Roberts
Sangster
Smith
Smith
Smith
West
Wilson
First Name
Jill
George
Fiona
Stewart
Norma
Norman
Harry
Vincent
Rachel
Harry
Samantha
Jessica
Marilyn
Mary
Elizabeth
Jean
Sarah
Adam
James
Address
89 Main Street
35 High Street
22 Main Street
44 Valley Drive
25 Edinburgh Road
226 Bird Street
9 Ford Street
51 Leven Road
25 Queen Street
89 Queen Street
44 King Street
89 Wilson Drive
64 David Street
77 Wilson Street
54 Stobo Gardens
226 Glasgow Road
113 Bank Street
23 Victory Gardens
86 Dunvegan Drive
Town
Burntisland
Leslie
Kinghorn
Kirkcaldy
Kirkcaldy
Burntisland
Leven
Glenrothes
Burntisland
Kinghorn
Kinghorn
Glenrothes
Kirkcaldy
Leven
Glenrothes
Glenrothes
Glenrothes
Kirkcaldy
Glenrothes
Postcode
KY5 7TY
KY9 4PR
KY3 3PY
KY2 8FL
KY2 5TY
KY5 9DS
KY4 3PP
KY7 9AF
KY5 1JD
KY3 3RW
KY3 8GH
KY8 4LK
KY1 5GH
KY4 7RT
KY7 9AS
KY8 4RW
KY7 4WR
KY2 7WP
KY8 6AS
Tel No
643216
732189
223002
223761
243786
651297
333712
773300
234009
234490
222667
771155
246801
333765
732954
777543
718345
275119
783451
Age
24
25
31
35
19
23
23
24
33
26
22
21
39
40
25
36
18
33
28
Reg No
124
127
123
137
121
138
128
132
126
135
133
139
130
123
134
134
136
122
140
Subject
Cookery
Cookery
Pottery
Pottery
French
Pottery
Cookery
French
Yoga
French
Cookery
French
Yoga
Pottery
Yoga
Yoga
Pottery
French
Cookery
Day
Tuesday
Tuesday
Monday
Monday
Monday
Monday
Tuesday
Thursday
Friday
Thursday
Tuesday
Monday
Tuesday
Wednesday
Tuesday
Friday
Monday
Monday
Tuesday
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
71
BUSINESS INFORMATION AND ICT
Hols – Costa Del Sol database: solutions
72
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
7.
‘Hols – Costa del Sol’
Database
Resort
Nerja
Hotel
Europa
Rating
4
Fuengirola
Corale
4
Torremolinos
Nerja
Costa Lago Mer
Cristal
Torremolinos
Fuengirola
Hol ref no
341
Airports
Glasgow
Flights
Thurs
Meals
H/B
Days
14
112
Edinburgh
Sun
H/B
14
3
4
442
354
Edinburgh
Edinburgh
Sun
Sat
SC
H/B
14
14
Don Pedro
Florida Lodge
3
3
413
115
Glasgow
Gatwick
Sat
Sat
H/B
SC
14
14
Benalmadena
Nerja
La Roca
Marina Haven
3
3
222
356
Edinburgh
Gatwick
Sat
Sat
SC
H/B
14
14
Benalmadena
Marinada Apartments
3
114
Glasgow
Sat
SC
14
Torremolinos
Nerja
Melia
Playa Apartments
4
4
115
321
Edinburgh
Edinburgh
Sun
Sun
F/B
SC
14
14
Benalmadena
Torremolinas
Siroco Wind
Villa del Mar
3
4
234
378
Glasgow
Edinburgh
Sat
Sun
H/B
H/B
14
14
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
73
BUSINESS INFORMATION AND ICT
7.
(a) and (b) Solution
Resort
Benalmadena
Benalmadena
Hotel
La Roca
Marinada Apartments
Airports
Edinburgh
Glasgow
Flights
Sat
Sat
Meals
SC
SC
Days
14
14
Benalmadena
Fuengirola
Siroco Wind
Corale
3
4
234
112
Glasgow
Edinburgh
Sat
Sun
H/B
H/B
14
14
Fuengirola
Florida Lodge
3
115
Gatwick
Sat
SC
14
Nerja
Nerja
Europa
Cristal
4
4
341
354
Glasgow
Edinburgh
Thurs
Sat
H/B
H/B
14
14
Nerja
Nerja
Marina Haven
Playa Apartments
3
4
356
321
Gatwick
Edinburgh
Sat
Sun
H/B
SC
14
14
Torremolinas
Villa del Mar
4
378
Edinburgh
Sun
H/B
14
Torremolinos
Torremolinos
Costa Lago Mer
Don Pedro
3
3
442
413
Edinburgh
Glasgow
Sun
Sat
SC
H/B
14
14
Torremolinos
Melia
4
115
Edinburgh
Sun
F/B
14
74
Rating
3
3
Hol ref no
222
114
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
7.
(c)
Resort
Benalmadena
Fuengirola
Hotel
La Roca
Corale
Rating
3
4
Nerja
Nerja
Cristal
Playa Apartments
4
4
Torremolinas
Villa del Mar
Torremolinos
Torremolinos
Costa Lago Mer
Melia
Hol ref no
222
112
Airports
Edinburgh
Edinburgh
Flights
Sun
Sun
Meals
SC
H/B
Days
14
14
354
321
Edinburgh
Edinburgh
Sun
Sun
H/B
SC
14
14
4
378
Edinburgh
Sun
H/B
14
3
4
442
115
Edinburgh
Edinburgh
Sun
Sun
SC
F/B
14
14
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
75
BUSINESS INFORMATION AND ICT
7.
(d)
Resort
Benalmadena
Benalmadena
Hotel
La Roca
Marinada Apartments
Airports
Edinburgh
Glasgow
Flights
Sun
Sat
Benalmadena
Fuengirola
Siroco Wind
Corale
3
4
234
112
Glasgow
Edinburgh
Fuengirola
Florida Lodge
3
115
Nerja
Nerja
Europa
Cristal
4
4
Nerja
Nerja
Marina Haven
Playa Apartments
Torremolinas
Torremolinos
Torremolinos
76
Rating
3
3
Hol ref no
222
114
Meals
SC
SC
Days
14
14
Sat
Sun
H/B
H/B
14
14
Gatwick
Sat
SC
14
341
354
Glasgow
Edinburgh
Thurs
Sun
H/B
H/B
14
14
3
4
356
321
Gatwick
Edinburgh
Sat
Sun
H/B
SC
14
14
Villa del Mar
4
378
Edinburgh
Sun
H/B
14
Costa Lago Mer
Melia
3
4
442
115
Edinburgh
Edinburgh
Sun
Sun
SC
F/B
14
14
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
7.
(e)
Resort
Benalmadena
Benalmadena
Hotel
La Roca
Marinada Apartments
Rating
3
3
Benalmadena
Benalmadena
Pacifico
Siroco Wind
4
3
Fuengirola
Corale
Fuengirola
Nerja
Hol ref no
222
114
Airports
Edinburgh
Glasgow
Flights
Sat
Sat
Meals
SC
SC
Days
14
14
218
234
Glasgow
Glasgow
Sat
Sat
H/B
H/B
14
14
4
112
Edinburgh
Sun
H/B
14
Florida Lodge
Europa
3
4
115
341
Gatwick
Glasgow
Sat
Thurs
SC
H/B
14
14
Nerja
Nerja
Cristal
Marina Haven
4
3
354
356
Edinburgh
Gatwick
Sat
Sat
H/B
H/B
14
14
Nerja
Playa Apartments
4
321
Edinburgh
Sun
SC
14
Torremolinas
Torremolinos
Villa del Mar
Costa Lago Mer
4
3
378
442
Edinburgh
Edinburgh
Sun
Sun
H/B
SC
14
14
Torremolinos
Melia
4
115
Edinburgh
Sun
F/B
14
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
77
BUSINESS INFORMATION AND ICT
7.
(f)
Resort
Benalmadena
Benalmadena
Hotel
La Roca
Marinada Apartments
Airports
Edinburgh
Glasgow
Flights
Sun
Sat
Meals
SC
SC
Days
14
14
Benalmadena
Benalmadena
Pacifico
Siroco Wind
4
3
218
234
Glasgow
Glasgow
Sat
Sat
H/B
H/B
14
14
Fuengirola
Corale
4
112
Edinburgh
Sun
H/B
14
Fuengirola
Nerja
Florida Lodge
Europa
3
4
115
341
Gatwick
Glasgow
Sat
Thurs
SC
H/B
14
14
Nerja
Nerja
Cristal
Marina Haven
4
3
354
356
Edinburgh
Gatwick
Sun
Sat
H/B
H/B
14
14
Nerja
Playa Apartments
4
321
Edinburgh
Sun
SC
14
Torremolinas
Torremolinos
Villa del Mar
Costa Lago Mer
4
3
378
442
Edinburgh
Edinburgh
Sun
Sun
H/B
SC
14
14
Torremolinos
Melia
4
115
Edinburgh
Sun
F/B
14
78
Rating
3
3
Hol ref no
222
114
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
BUSINESS INFORMATION AND ICT
7.
(h)
Resort
Benalmadena
Benalmadena
Hotel
La Roca
Marinada Apartments
Fuengirola
Nerja
Florida Lodge
Playa Apartments
3
4
Torremolinos
Costa Lago Mer
3
7.
Rating
3
3
Hol ref no
222
114
Airports
Edinburgh
Glasgow
Flights
Sun
Sat
Meals
SC
SC
Days
14
14
115
321
Gatwick
Edinburgh
Sat
Sun
SC
SC
14
14
442
Edinburgh
Sun
SC
14
(i)
Resort
Fuengirola
Nerja
Hotel
Florida Lodge
Marina Haven
Rating
3
3
Hol ref no
115
356
Airports
Gatwick
Gatwick
Flights
Sat
Sat
Meals
SC
H/B
Days
14
14
Resort
Fuengirola
Hotel
Corale
Rating
4
Hol ref no
112
Airports
Edinburgh
Flights
Sun
Meals
H/B
Days
14
Nerja
Torremolinas
Cristal
Villa del Mar
Edinburgh
Edinburgh
Sun
Sun
H/B
H/B
14
14
7.
(j)
4
4
354
378
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008
79
BUSINESS INFORMATION AND ICT
7.
(k)
Resort
Benalmadena
Benalmadena
Hotel
Siroco Wind
La Roca
Airports
Glasgow
Edinburgh
Flights
Sat
Sun
Meals
H/B
SC
Days
14
14
Benalmadena
Benalmadena
Pacifico
Marinada Apartments
4
3
218
114
Glasgow
Glasgow
Sat
Sat
H/B
SC
14
14
Fuengirola
Florida Lodge
3
115
Gatwick
Sat
SC
14
Fuengirola
Nerja
Corale
Playa Apartments
4
4
112
321
Edinburgh
Edinburgh
Sun
Sun
H/B
SC
14
14
Nerja
Nerja
Cristal
Europa
4
4
354
341
Edinburgh
Glasgow
Sun
Thurs
H/B
H/B
14
14
Nerja
Marina Haven
3
356
Gatwick
Sat
H/B
14
Torremolinas
Torremolinos
Villa del Mar
Don Pedro
4
3
378
413
Edinburgh
Glasgow
Sun
Sat
H/B
H/B
14
14
Torremolinos
Torremolinos
Costa Lago Mer
Melia
3
4
442
115
Edinburgh
Edinburgh
Sun
Sun
SC
F/B
14
14
80
Rating
3
3
Hol ref no
234
222
REVISED STUDENT ACTIVITIES (INTERMEDIATE 1, BUSINESS MANAGEMENT)
© Learning and Teaching Scotland 2008