LO3 – Recruiting, developing and supporting
staff
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Recruitment and selection procedures
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Staff development
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Professional development

Staff welfare
By the end of the lesson you should be able to:
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Identify the purpose of an appraisal.
Identify the advantages to the employee and the
employer of performing appraisals.
Identify features of an ineffective and effective
appraisal.
Identify areas a successful appraisal will highlight.
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Measure, assess, rate and record employee
performance.
Carried out annually.
Management by objectives – setting targets and
measuring in line with organisational goals.
Competency based – measures how work is carried out.
360° – variety of people used in assessment process,
builds an overall profile.
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Identify and match personal and business
objectives.
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Identify employee potential.
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Identify training needs.
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Control and monitor performance.
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Assist self-development of employees.
Benefits
Problems
Provide an open forum for
discussion – personal and
professional development
Focus on weaknesses
Improve communications –
feedback on performance
Issues not acted upon – targets not
referred back to
Opportunity for skills development
Apportioning blame
Training needs identified –
weaknesses eliminated
Employer focused – guarded
against criticism
Targets set - motivation
Not enough time assigned to
appraisal
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Objective – open forum for discussion
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Participative – both parties involved
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Considered – realistic targets set
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Developmental – employee builds on strengths
to the benefit of the organisational objectives
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Job performance
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Communication skills
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IT skills – new equipment
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Customer service skills – new methods
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Future training and development
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Personal goals and targets, eg timekeeping
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Career objectives – promotion prospects
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Meeting deadlines
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Number of sales
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Number of complaints
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Employee contribution to company profits