UCL Data Safe Haven (IDHS)
UCL Data Safe Haven (IDHS)
User Group Town Hall Meeting
9th June 2014
Agenda
•
•
•
•
Welcome
Service Update
Project update
What next?
UCL Data Safe Haven User Group – 9th June 2014
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Objectives
• Update you on status and activity
• Allow you to raise concerns or issues
• Provide a forum for discussion on future
developments
Please ask questions or raise issues at any time during
the meeting
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Introducing the team
•
•
•
•
•
Richard Gilson (Chair of user group)
Antony Barke (IDHS System Administrator)
Alice Garrett (IDHS project manager)
Ric Passey (Head of Infrastructure, IT for SLMS)
Anthony Peacock (Head of Research, Learning & Teaching, IT
for SLMS)
• Trevor Peacock (Information Governance Lead, IT for SLMS)
• Bhavesh Varsani (IDHS System Administrator)
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Service update
• Service statistics
• Service disruption
• Encryption clinics and USB amnesty
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IG Toolkit submissions
70
60
50
40
IG tool kit - Completed
30
IG tool kit - In Progress
20
IG tool kit - Initial
Engagement
10
0
Faculty
Initial Engagement
In Progress
Completed
Brain Sciences
7
2
1
Population Health Sciences
21
8
10
Medical Sciences
5
5
3
Life Sciences
0
0
0
Total
33
15
14
Initial Engagement
In progress
Completed
= Initial contact with researcher but not registered
= Partially complete
= Submitted at level 2 compliance
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IG Training and Awareness Service
Intro to IG Training
600
500
400
300
Intro to IG Training
200
100
0
Reporting period: 6 May 2014 – 3 June 2014
Events
Introduction to
Information
Governance
No In reporting
period
•
SLMS all staff at ICH (22/05/2014)
On-line Training Tool:
Total since 1 April
2013
64
485
1
289
19
122
Introduction to
Information Governance
module (passed)
Awareness
•
Dept of Practice & Policy, School of
Pharmacy (14/05/2014)
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IG Training and Awareness
Upcoming events
Events
Date
Capacity
SLMS all staff at Aviation House
(priority bookings for MRC - 1 of 2)
03/07/2014
90
SLMS all staff at central campus - Cruciform
16/07/2014
112
SLMS all staff at Aviation House
(priority bookings for MRC – 2 of 2)
28/07/2014
112
SLMS all staff at Institute of Neurology
08/09/2014
140
SLMS all staff at Royal Free campus
13/10/2014
140
Total places offered
594
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IDHS Technical Environment
140
120
100
Studies
80
Users
Storage Used (Gb)
60
Power (Users)
40
20
0
Nov-13
Dec-13
Jan-14
Feb-14
Mar-14
Apr-14
May-14
IDHS Technical Environment
Users
119
Studies
31
Storage used by projects
52Gb
Storage available to projects
71Tb
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IDHS Technical Environment
Brain Sciences
ISD Staff
Mathematical & Physical
Sciences
Medical Sciences
Population Health Sciences
School of Life and Medical
Sciences
IDHS Technical Environment (No of registered users)
Brain Sciences
29
ISD Staff
16
Mathematical & Physical Sciences
3
Medical Sciences
17
Population Health Sciences
50
School of Life and Medical Sciences
4
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Service Disruption
• The service has experienced a number of
problems since launch
– Slowness
– Unexpected problems connecting to desktop
– File storage inaccessible
• Two major disruptions
– 19th February 2014 – Failed to restart following planned
maintenance. Unavailable for 2 working days.
– 25th April 2014 – Problem reported by user. Took 3
working days (5 calendars days) to resolve
• At all times our priorities have been security
closely followed by restoration of the service
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Service Disruption – April: Background
• Users were able to login but received an error when
trying run a desktop or application
• Reported Friday morning
• Immediate investigation and attempts to fix failed to
resolve problem
• Started critical incident procedure, including
communications to all users
• Technical team prioritised fixing this over all over work
• We involved our third party support company
• Technical team worked throughout the weekend to
resolve the problem
• Service was restored Tuesday afternoon
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Service Disruption – April: Causes
• The system is complex with lots of
interdependencies between components
• Evolutionary changes could impact other
components
• The security component had been configured so
tightly that they were interfering with the correct
operation of other parts of the system
• There were some components that required
patching to fix obscure and not widely known bugs
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Service Disruption – April: Resolution
Immediate
• Fixed security configuration to avoid interfering
with correct operation
• Built additional domain controllers
• Fixed multiple configuration anomalies
Planned improvements
• Built a new instance of system from bottom up in
parallel to live service (swap over to live in June)
• Install a better monitoring and control system
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Encryption Clinics and USB Amnesty
• Drop in clinics provide support and advice for
encrypting laptops, and other devices
• Promote Data Safe Haven services
• Support enrolment and transfer of data to Data Safe
Haven
• Provide good practice advice
• Swap unencrypted USB device for hardware
encrypted USB devices (300 x 4Gb iStorage devices funded by
IT for SLMS)
• Support for transferring data to new devices
• Planned for next term, multiple locations and times
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Service questions?
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Data Safe Haven Project (phase 3): Update
So far this year…
• Purchase of equipment to increase capacity at
Rayne data centre and install at the second site
• Purchase of extra licensing
• Security and penetration testing (Round 2)
• Rayne expansion completed
• Enabling works carried out for second site
• Server Build System & new backup solution
• ISO/IEC 27001:
– Stage 1 audit passed with positive feedback
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Data Safe Haven Project (phase 3): Update
To be delivered…
• ISO/IEC 27001:2013 certification – Stage 2 Audit
week beginning 16th – 19th June 2014
• REDCap – End of June 2014
• STATA – End of June 2014
• Printing – End of June 2014
• Security & penetration testing (Round 3) – Early
July 2014
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Data Safe Haven Project (phase 3): Update
Delivered later this year…
• Delays in handing over the Torrington Place 2
data centre
• It won’t be possible to install second site of Data
Safe Haven within this phase of the project
• Second site will be part of next phase
• Currently expected to be middle of next term
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Data Safe Haven Phase 4
Capacity Increase
& Second Site
Installation
Pseudonymisation
Tool
High Performance
Computing (HPC)
Security &
Penetration
Testing
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Discussion: What do you want to see next?
• Increased storage?
• Increased processing (eg HPC)?
• More applications?
• Consent/participant management system?
• Pseudonymisation tools?
• More assistance migrating to service?
• Improved support processes?
• Anything else…?
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Any Questions?
Email: a.peacock@ucl.ac.uk
Web: www.ucl.ac.uk/slms/ident-data/
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