10th World Telecommunication/ICT
Indicators Meeting (WTIM-12)
Bangkok, Thailand, 25-27 September 2012
Information document
Document INF/26-E
2 October 2012
English
SOURCE:
Information Technology Authority, Sultanate of Oman
TITLE:
Information and Communication Technologies (ICT) Indicators (2011) Government
and Higher Education Sector
INFORMATION AND COMMUNICATION
TECHNOLOGIES (ICT) INDICATORS (2011)
GOVERNMENT AND HIGHER EDUCATION SECTOR
HIS MAJESTY SULTAN QABOOS BIN SAID
4
Contents
Page No.
Introduction
7
Survey’s Objectives
8
Survey Methodology
8
Survey’s Reference Year
9
List of Figures- Government Sector
10
List of Figures- Higher Education Sector
11
Information and Communication Technologies (ICT) Usage
in Government Survey (2011)
12
Information and Communication Technologies (ICT) Access
to and Usage in Higher Education Survey (2011)
18
5
6
Introduction:
The Digital Oman Strategy/e.oman Initiative outlines the blueprint
for several key IT initiatives in the Sultanate of Oman which aim to
empower the citizens by providing meaningful interaction through
eServices.
Through the implementation of eServices, the government seeks new
and innovative ways to better engage and interact with citizens in the
delivery of public services. It imperative that assessment is carried
out along with the execution of the plan. This is essential to quantify
the successful implementation of the key initiatives and to facilitate
any challenges identified during the course of the implementation,
effectively and efficiently. Information Technology Authority strictly
follows “Core Information and Communication Technologies (ICT)
Indicators” that have been developed under the umbrella of
International Telecommunication Union (ITU) by the Partnership on
Measuring ICT for Development whose members are:a. International Telecommunication Union (ITU)
b. United Nations Conference on Trade and Development (UNCTAD)
c. United Nations Educational, Scientific and Cultural Organization
(UNESCO)
d. Eurostat
e. Organisation for Economic Co-operation and Development (OECD)
f. United Nations Department of Economic and Social Affairs
(UNDESA)
g. Institute for Statistics (UIS)
h. The World Bank
i. Four United Nations Regional Commissions (the UN Economic
Commission for Africa, the UN Economic Commission for
Latin America and the Caribbean, the UN Economic and Social
Commission for Asia and the Pacific, and the UN Economic and
Social Commission for Western Asia).
This publication presents the results of two surveys for the reference
7
year of 2011; ICT Usage in Government Survey and ICT Access and
Usage in Higher Education Survey.
ITA wishes to thank all government and private organization who have
cooperated and assisted in conducting these surveys.
Survey’s Objectives:
• To measure ICT penetration rate in government and higher
education sectors.
• To compile ICT statistics from government and higher education
sectors to assist decision makers in developing strategic plans.
• Collect and analyze ICT Indicators in compliance with the
International Telecommunication Union (ITU) and Global
Community unified indicators and definitions of IT sector.
• To provide ICT data for international and regional benchmarking.
Survey Methodology:
Survey Sample:
• Government Sector:
The survey covered most government entities. A total of 58
organizations were surveyed and 91% (53 entities responded).
• Higher Education Sector:
The survey covered most higher education institutions totally
around 46 which are as follow:
• Ministry of Health: (15) Health Institutes
• Ministry of Higher Education: (6 Colleges of Applied Sciences
and 16 Private) Higher Education Institutions
• Ministry of Manpower: (7) Technical Colleges
• Sultan Qaboos University
• College of Banking and Financial Studies
Survey’s Period:
The Survey period including data collection, data validation, data
analysis and final results approximately 4 months.
8
Survey Questionnaire:
The questionnaires were designed according to ITU- Core ICT indicators
2010 that had been developed by the members of the Partnership
on Measuring ICT for Development with consideration to ITA’s
requirements to implement e.oman Strategy.
Training:
All focal points in government entities and higher education institutions
received training in data collection procedures. The questionnaires
were explained to ensure maximum response rate and accurate data.
Data Collection:
The Survey was online at ITA website (www.ita.gov.om).
Data Editing, Processing and Analyzing:
Data verification and validation was conducted by calling back via
various methods e.g. fax, emails and telephone calls. Data analyses
were done by a specialized staff in analyzing ICT data.
Survey’s Reference Year:
• Government Sector: Year of 2010.
• Higher Education Sector: Academic Year of 2009\2010.
9
List of Figures- Government Sector
Figure
Page
Figure (1):
Percentage Distribution of Total Staff by
Nationality 2011
14
Figure (2):
Percentage Distribution of Omani Staff by
Gender 2011
14
Figure (3):
Percentage of Staff with ICT Skills 2011
14
Figure (4):
Percentage of Staff with ICT Majors 2011
14
Figure (5):
Percentage of PCs Connected to the Internet
14
Figure (6):
Percentage of Government Entities by Type
of Internet Access 2011
15
Figure (7):
Percentage of Staff Routinely Using PCs and
Internet at Work
15
Figure (8):
No. of Government Entities who Use E-mail
for Official Internal Communications by the
Percentage of Usage 2011
15
Figure (9):
No. of Government Entities who use E-mail
For Official External Communications by the
Percentage of Usage 2011
16
Figure (10): Percentage of Government Entities Having the
Following Information Technologies Tools, 2011
16
Figure (11): Percentage of Government Entities Using
the Following Communication Tools, 2011
16
Figure (12): Percentage of Online Services by the
Type of Service, 2011
17
10
List of Figures- Higher Education Sector
Figure
Page
Figure (13): Percentage of Institutions by Type and Type of
Internet Access 2011
Figure (14): Percentage of PCs Connected to the Internet by
Type of Institution 2011
Figure (15): Percentage of Institutions that Provide an Official
E-mail Account to
20
20
20
Figure (16): Percentage of Institutions that Provide an
Official E-mail Account to Admin. Staff by Type of
Institution 2011
21
Figure (17): Percentage of Institutions that Provide an Official
E-mail Account to Academic Staff by Type of
Institution 2011
21
Figure (18): Percentage of Institutions that Provide an Official
E-mail Account to Students by Type of Institution 2011
21
Figure (19): Percentage of Institutions Having the Following
Information Technologies by Type of Institution 2011
22
Figure (20): Percentage of Institutions by Type of Institution
and Type of Network 2011
22
Figure (21): Percentage of Institutions Offering 2011
22
Figure (22): Percentage of ICT Majors out of Total Majors 2011
23
Figure (23): Percentage of Staff With ICT Majors and Skills
23
Figure (24): Percentage of Students Enrolled in ICT Related
Majors 2011
23
Figure (25): Percentage of Students Enrolled in ICT Related
Majors by Type of Institution 2011
24
Figure (26): Percentage of Students Enrolled in ICT Related
Majors by Gender 2011
24
11
Information and Communication
Technologies (ICT) Usage in
Government Survey (2011)
12
Summary Results
Indicator
2011
2010
2009
Percentage of Staff With ICT Skills
43%
42%
15%
Staff to Computers Ratio
1.4
1.2
2.9
Percentage of Computers Connected to the
Internet
83%
50%
42%
Percentage of Staff
Computers at Work
45%
43%
21%
Percentage of Staff Routinely Using Internet
at Work
39%*
42%
15%
Estimated Percentage of Government
Employees Using E-mail as a Mean of
Communication – External Communication
94%
90%
88%
Estimated Percentage of Government
Employees Using E-mail as a Mean of
Communication – Internal Communication
85%** 93%
83%
Percentage of Government Entities with an
Intranet
87%
86%
85%
Percentage of Government Entities Linked
to any Network
91%
89%
69%
Routinely
Using
* Limited access to internet to some staff as per entities policies.
** eOffice is being used by some government entities.
eOffice: Is an Internal Communication System.
13
Figure (1): Percentage Distribu�on of
Total Staff by Na�onality 2011
Figure (2): Percentage Distribu�on of
Omani Staff by Gender 2011
Famale
10%
Expatriate
10%
Omani
90%
Male
90%
Figure (3): Percentage of Staff with
ICT Skills 2011
Figure (4): Percentage of Staff with
ICT Majors 2011
Yes
4%
No
57%
Yes
43%
No
96%
Figure (5): Percentage of PCs Connected to the Internet 2011
100%
80%
83%
60%
42%
40%
20%
0%
2009
2011
14
Figure (6): Percentage of Government En��es by Type of Internet Access 2011
66%
70%
60%
50%
40%
30%
23%
20%
11%
10%
0%
Both
Fixed Broadband
Fixed Narrowband
Figure (7): Percentage of Staff Rou�nely Using PCs and Internet at Work
2011
50%
2009
45%
40%
39%
30%
21%
20%
15%
10%
0%
PCs Users
Internet Users
Figure (8): No. of Government En��es who Use E-mail for Official Internal
Communica�ons by the Percentage of Usage 2011
12
Number of En��es
12
10
10
8
9
7
8
6
4
2
1-20
21-40
41-60
Percentage Usage (%)
15
61-80
81-100
Figure (9): No. of Government En��es who Use E-mail for Official External
Communica�ons by the Percentage of Usage 2011
20
18
Number of En��es
17
15
10
8
6
5
2
0
1-20
21-40
41-60
61-80
Percentage Usage (%)
81-100
Figure (10): Percentage of Government En��es Having the Following Informa�on
Technologies Tools 2011
100%
91%
87%
85%
80%
60%
43%
40%
20%
0%
Link
Through any
Network
Intranet
Website/
Portal
Wi-Fi
Figure (11): Percentage of Government En��es Using the Following
Communica�on Tools 2011
0%
20%
40%
Newsle�ers
Feedback Forms
Frequently Asked Ques�ons
80%
100%
82%
51%
51%
Polls
RSS Feeds
Forums
Youtube
Facebook
Twi�er
Blogs
60%
31%
20%
13%
13%
11%
11%
4%
16
Figure (12): Percentage of Online Services by the Type of Service 2011
50%
40%
42%
31%
30%
20%
20%
11%
10%
9%
2%
0%
Informa�onal
Informa�onal with
only Downloadable
Forms
Interac�ve Both
Ways:
Download and
Upload Filled
Forms
SMS Mobile
Services
17
Transac�onal:
Payments
Through the
Internet
Others
Information and Communication
Technologies (ICT) Access to and
Usage in Higher Education Survey
(2011)
18
Summary Results
Indicator
2011
2010
Percentage of Institutions with Website Presence
64%
100%
Percentage of Institutions Offer ICT Majors
60%
76%
Percentage of ICT Majors out of Total Majors
25%
15%
Percentage of Computers Connected to the Internet 97%
97%
Higher Education Institutions:
Percentage of Institutions Provide an E-mail Accounts to:
• Students
98%
44%
• Academic Staff
98%
92%
• Admin. Staff
89%
100%
Percentage of Staff with Information and
Communication Technologies (ICT) Majors
17%
14%
Percentage of Staff with Information and
Communication Technologies (ICT) Skills
78%
78%
20%
17%
Staff:
Students:
Percentage of Students Enrolled in Information and
Communication Technologies (ICT) Related Majors
Percentage of Students Enrolled in Information and
Communication Technologies (ICT) Related Majors by Gender:
• Male
49%
47%
• Female
51%
53%
19
Figure (13): Percentage of Ins�tu�ons by Type and Type of Internet Access 2011
Both
100%
Fixed Broadband
Fixed Narrowband
83%
80%
80%
75%
60%
40%
20%
0%
25%
18%
14%
3%
Public
2%
Private
Total
Figure (14): Percentage of PCs Connected to the Internet
by Type of Ins�tu�on 2011
98%
100%
97%
96%
80%
60%
40%
20%
0%
Public
Private
Total
Figure (15): Percentage of Ins�tu�ons that Provide an Official E-mail Account to
2011
100%
2010
98%
98%
92%
100%
89%
80%
60%
44%
40%
20%
0%
Students
Academic Staff
Admin. Staff
Around 11% of private ins�tu�ons don’t provide an official email account for
administra�ve staff because of having an e-internal communica�on applica�on.
20
Figure (16): Percentage of Ins�tu�ons that Provide an Official E-mail Account
to Admin. Staff by Type of Ins�tu�on 2011
All Staff
Some Staff
100%
None
88%
80%
62%
60%
40%
41%
48%
27%
20%
12%
10%
11%
0%
Public
Private
Total
Figure (17): Percentage of Ins�tu�ons that Provide an Official E-mail Account
to Academic Staff by Type of Ins�tu�on 2011
All Staff
100%
Some Staff
None
94%
80%
62%
60%
52%
45%
40%
36%
20%
3%
0%
6%
Public
2%
Private
Total
Figure (18): Percentage of Ins�tu�ons that Provide an Official E-mail Account
to Students by Type of Ins�tu�on 2011
All Students
Some Students
None
100%
80%
75%
66%
60%
40%
51%
31%
47%
25%
20%
3%
0%
Public
2%
Private
21
Total
Figure (19): Percentage of Ins�tu�ons Having the Following Informa�on
Technologies by Type of Ins�tu�on 2011
Public
100%
100%
Total
Private
100%
80%
75%
71%
64%
60%
55%
45%
63%
58%
48%
40%
40%
28%
20%
0%
Website
Scien�fic Digital
Libraries
Wireless
Social Networking
Tools
Figure (20): Percentage of Ins�tu�ons by Type of Ins�tu�on and Type of Network 2011
Public
Private
Total
100%
100%
80%
97%
91%
100%
98%
75%
60%
40%
34%
31%
33%
20%
0%
An Intranet
An Extranet
Local Area Network
Figure (21): Percentage of Ins�tu�ons Offering 2011
Non-ICT
Majors
40%
ICT
Majors
60%
ICT Majors and Non-ICT Majors
by Type of Institution 2011
Public Private
ICT Majors
*48%
81%
Non-ICT Majors
52%
19%
* 15 out of 29 of the public institutions
are health institutions, where they don’t
offer ICT majors but offer ICT subjects.
22
Figure (22): Percentage of ICT Majors out of
Total Majors 2011
ICT Majors: a diploma degree
or higher degree in ICT studies
e.g. information technology,
system analysts, programmers,
developers, security specialists
etc.
ICT
Majors
25%
Non-ICT
Majors
75%
Figure (23): Percentage of Staff with ICT Majors and Skills
2011
100%
95%
2010
92%
78%
80%
78%
60%
40%
20%
17%
14%
0%
Both
ICT Skills
ICT Majors
Figure (24): Percentage of Students Enrolled in ICT Related Majors 2011
ICT
Majors
20%
Other
Majors
80%
23
Figure (25): Percentage of Students Enrolled in ICT Related Majors
by Type of Ins�tu�on 2011
25%
20%
20%
15%
11%
10%
9%
5%
0%
Total
Private
Public
Figure (26): Percentage of Students Enrolled in ICT Related Majors
by Gender 2011
Male
49%
Female
51%
24