Student Affairs Office
Program Review
January 30, 2012
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Table of Contents
I.
Introduction
II.
History
III.
Services
A.
B.
C.
D.
Welcome Center – Information and Visitor Services
Campus Clubs and Activities
Student Government and Leadership
Student Conduct
IV.
Cost of Operation
V.
Relationships with Other Departments
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.
K.
Admissions and Records
Student Resource Center – Watsonville Center
Santa Cruz County Sheriff’s Office, Cabrillo Division
Division and Instructional Deans
Vice President of Student Services
Information Technology
Business Services
Marketing and Communications
Student Health Services
Maintenance & Operations
University of California, Santa Cruz
VI.
Student Learning Outcomes and Assessment Plan
VII.
Assessment Analysis For Year 1
VIII. Conclusions and recommendations for Year 1
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I.
Introduction
The following is the first program review developed for the Student Affairs Office in the
history of Cabrillo College. It is intended to provide an overview of the services and
responsibilities assigned to this office as well as identify student learning outcomes by
which to measure its effectiveness for the purpose of ongoing program improvement.
In preparation for this report, the Students Affairs Office staff reviewed many
references, including the Council for the Advancement of Standards (CAS), Professional
Standards for Higher Education, (7th edition) and Assessment Practices for Student
Affairs by Shuh, Upcraft, and Associates. While each document covered a long list of
standards and assessments, the staff discussed and chose to focus on four major areas
of services with the objective of developing a manageable, practical and useable report.
The four areas of emphasis chosen for this program review are:
A.
B.
C.
D.
II.
Welcome Center Information and Visitor Services
Campus Clubs and Activities
Student Leadership Development
Student Conduct
History
Cabrillo College opened its doors to the community in 1959 with 789 students and 15
faculty. Today, Cabrillo has grown to serve over 15,000 students with more than 500
full-time and adjunct faculty, 173 classified staff and 35 administrators/managers.
Since 2001, the Student Affairs Office has been housed in four different locations.
These include Room 902 (adjacent to the cafeteria), Room 1001 (Art Gallery), Room
914 (the former Financial Aid and Scholarship Office) and its current and permanent
location, Student Activity Center (SAC) East. The new SAC East opened in January
2008. During the spring of 2008, it was decided that the campus switchboard operator
should be moved from the Admission and Records Office in the 100 building to the SAC
East and become a part of the Student Affairs operation. In addition to the Student
Affairs Office, this current facility houses the offices of student clubs, the ASCC Student
Senate, the ASCC Student Senate Meeting Chamber, the Office of the Vice President of
Student Services, the Office of the Dean of Student Services, the Student Activities
Coordinator, a conference room, and a reception lounge.
III.
Services:
A. Welcome Center – Information and Visitor Services
Our purpose as a Welcome Center is to provide quality access, information,
referrals and resources regarding college programs and policies to students and
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all College personnel and community members, locally and globally. Our
mission is carried out through the following: 1) Service, 2) Access, 3) Physical
Environment, and 4) Nurturing Learning Environment.
1. Service:
Service is provided through a staff consisting of:
a.
b.
c.
d.
e.
Dean of Student Services
Administrative Assistant to the Dean of Student Services
Student Activities Coordinator
Program Specialist
Three to four regular student employees with an additional ten
temporary student employees during the late registration period
Prompt attention and service is provided to students, staff, and
community members. The Welcome Center is a source of information and
referral for many departments and programs including campus life, clubs,
and student government. The Welcome Center makes available and/or
issues the following A-Z services:
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
k.
l.
m.
n.
o.
p.
q.
r.
s.
t.
u.
v.
w.
Allied Health ID badges
Annual Graduation commencement
Approval/Posting of banners, posters, fliers
ASCC SAC brochure
Bike locker rentals
Book locker rentals
Borrow a Book
Bus Schedules
Cabrillo College pennants
Cabrillo Operator Console (switchboard)
Career Technical Education
Class Schedules
Computer information station
Defibrillator (AED)
Information Kiosk (touch screen)
Maps (campus maps and self-guided tours)
Metro Pass information
Movie tickets
Parking permits
Parking permit hang tags
Petition permits
Student Activity Cards
Student Housing
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x. Tabling permits
y. The Voice (college newspaper)
z. Vending permits
2. Access:
The student, staff, and community have access to our resources and
services by:
a. Visiting the Welcome Center front desk and reception area
b. Calling the operator console at 831-479-6100
c. Accessing the Student Affairs website at
cabrillo.edu/services/studentaffairs
d. Visiting the Watsonville Student Resource Center
e. Visiting Admissions & Records offices (student activity card
renewals and parking permits) at Aptos and Watsonville Center
Regular Hours of Operation
Welcome Desk:
Mon-Thu:
Fri:
9 am to 4 pm
Closed
Operator Console:
Mon-Fri:
8 am to 5 pm
SAC East Building Access: Mon-Thu:
Fri:
7:45 am to 5:30 pm
7:45 am to 4 pm
Extended Hours of Operation
Welcome Desk
Two weeks prior to semester start:
First week of semester:
Mon-Fri:
Mon-Thu:
Fri:
8 am – 5 pm
8 am – 6 pm
8 am – 5 pm
These hours are listed in the Class Schedule each term and are posted on
the SAC East doors and the Student Affairs website. Many informational
publications are available at the entrance of the SAC East building as listed
above.
3. Physical Environment:
The Welcome Center, located in the SAC East, is the gateway to Cabrillo
College. It is easily accessible to all students and community members.
The bus stops, in both directions, are at the foot of the large central
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stairway that leads to the library, the center of the College upper campus.
Short-term metered parking is available at ground level of the Student
Activities Center with elevator access. Crosswalks and a pedestrian bridge
lead directly to the SAC East.
The Welcome Center features a comfortable lounge with a view of
programmed information via a large, flat-screen monitor and a computer
information station. An Information Kiosk with a touch screen provides
another avenue of information. A second Information Kiosk for disabled
persons has audio capability, Zoomtext, and a keyboard with large
letters/symbols to make access easier by people with limited motor skills.
The presence of natural and artificial plants and a large aquarium add to
the physical appeal of the center.
4. Nurturing Learning Environment:
A healthy and nurturing learning environment is facilitated and promoted
by the way our student and community members are served. Our staff is
trained to perform with an approachable and helpful attitude. All staff is
expected to provide friendly, patient, and professional service at all times.
Training includes weekly staff meetings chaired by the Dean of Student
Services. During these meetings, issues affecting our service delivery
model are discussed. Staff training for all student employees is conducted
at the beginning of each semester. All contracted staff has a part in the
content and presentation of this training. During the beginning of each
semester, refreshments and snacks are provided for students and
community members visiting the Center.
SLO: Students will access the Welcome Center for information, referrals and
services.
B. Campus Clubs and Activities
The purpose of campus clubs and activities is to enhance the overall educational
experience of students and promote student cooperation and leadership while
preparing students to be responsible advocates and citizens. This is done
through the development of, exposure to, and participation in programs and
activities that are student driven and consistent with the College mission.
Through the formation of and participation in student clubs, students learn and
experience many leadership opportunities. Among the skills students learn are
communication, organization, cooperative team building, event planning, budget,
ethics, responsibility, conflict resolution, and collaboration.
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Some clubs promote academic success through the development of interpersonal relationships for common academic goals. It is common to see study
group formations and support group activities among many clubs.
In addition to the promotion of club formation, faculty and students are
encouraged and invited to develop and implement activities that are extensions
of classroom instruction. These one-time activities are separate from formal club
formation requiring approval of a club charter. Examples of these are: Social
Justice Conference, sponsorship of a guest lecturer, and Lunar New Year
Celebration.
In order for student organizations to become official Cabrillo College Clubs, they
must:
1. Complete a Club Charter Application
2. Identify at least six members on their executive board
3. Identify an advisor who is a certificated or classified employee of Cabrillo
College
4. Send a club representative to the Inter-Club Council (ICC) weekly
meeting
5. Develop and abide by the club constitution and bylaws
Complete criteria and instructions for club formation can be found online at the
Inter Club Council website and at SAC East in the publication entitled “Club
Handbook.”
The ICC is composed of one member from each club, a chairperson appointed by
the Associated Students of Cabrillo College (ASCC) Student Senate and the
Student Activities Coordinator as advisor. The ICC:
1. Approves new club charter applications
2. Provides consistent communication among club members to prevent overlap and conflict in club activities
3. Promotes collaboration among the clubs
4. Provides organizational information and leadership training
5. Provides leadership training
6. Allocates and approves funding for activities
SLO: Students will complete all requirements for club charters and
participate fully in Inter-Club Council.
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C. Student Government And Leadership
Our purpose is to create, facilitate, and promote student government and
leadership opportunities to educate our students in developing leadership skills
and community service beyond the classroom. Our goal is to prepare students
to become positive forces as future leaders in our community, state, and nation.
The Associated Students of Cabrillo College (ASCC) Student Senate is the official
voice of Cabrillo students. Student body elections take place annually during the
spring semester. The executive board is composed of a President, Vice
President, Treasurer, Legislative Representative, Inter-Club Council Chairperson,
Student Trustee, Watsonville Representative, and Scotts Valley Representative.
In addition, there are 12 senator-at-large positions for a total of 20 members of
the ASCC Student Senate.
As the official voice of the student body, student senators provide student
representation in shared governance throughout the college. The Student
Trustee attends monthly board meetings. All senators are required to
participate in at least one internal committee such as the Student Senate Budget
Committee, Constitution and Bylaws Committee, and the Student Activity Card
Committee. In addition, each senator must participate in one external
committee such as the College Planning Council, the Safety Committee, the Food
Service Committee, and employee search and selection committees (for
classified, certificated and administrative positions).
Leadership training is offered to all student senators and club members. The
major training activities are 1) ASCC Student Senate Retreat, 2) conference
attendance, and 3) CG 65 Leadership Development class.
1. ASCC Student Senate Retreat
The annual ASCC Student Senate Retreat usually takes place during the
third weekend of August, just before the beginning of the new academic
year. During this weekend (Friday afternoon through Sunday afternoon),
student senators and club members participate in workshops on
Parliamentary Procedure, the Brown Act, budget procedures, constitution
and bylaws, goal-setting, and communication skills. In addition, a variety
of teambuilding activities are dispersed throughout the weekend as are
featured inspirational speakers. Speakers usually include the Cabrillo
College President, Faculty Senate President, Vice President of Student
Services/Instruction/Administrative Services, and the Cabrillo College
Board of Trustees President.
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2. Conference Attendance
There are five major conferences that are attended by student senators
throughout the year. These consist of:
a. Community College League of California (CCLC) Student
Trustee Conference (August)
b. California Community College Student Affairs Association
(CCCSAA) Statewide Student Leadership (October)
c. Student Senate of the California Community Colleges
(SSCCC) Fall General Assembly (November)
d. CCLC Annual Legislative (January)
e. SSCCC Spring General Assembly (May)
3. Counseling and Guidance 65 Leadership Development Class
CG 65 is a two-unit leadership development course designed for students
to learn and practice leadership concepts and discuss issues of leadership.
Although the course was designed to provide student senators with
additional leadership training, the course is applicable and open to all
students interested in leadership. The heart of the course is based on the
five practices of exemplary leadership as presented by authors Kouzes and
Posner. The five practices are:
a.
b.
c.
d.
e.
Model the way
Inspire shared vision
Enable others to act
Challenge the process
Encourage the heart
In addition, among the many topics of study and discussion are the
applications of leadership/learning styles, ethics, values clarification,
collaboration, teambuilding, meeting facilitation, and effective
communication.
SLO: Students will conduct the business of the Student Senate demonstrating
proper and ethical leadership practices.
D. Student Conduct
Our purpose in addressing issues of student conduct is to ensure a healthy and
safe learning and working environment for all of our students as well as staff,
faculty, and administration. In this process, we strive to protect the rights of all
members of the College community.
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We are proud of the Cabrillo College student body. In general, our students are
of the finest caliber. Faculty, staff, and administration enjoy their unique,
innovative thought and pursuit of academic excellence. In spite of these
qualities, student conduct is an issue from time to time and requires
administrative attention. Therefore, it is the goal of the administration to:
1. Develop, disseminate, and enforce campus policies and procedures
2. Protect the rights of all members of the College community in the
administration of the student conduct program
3. Respond to student behavioral issues in a prompt, fair, and reasonable
manner
4. Provide learning experiences for students who are found to be in violation of
the standard of conduct
5. Promote the use of all support services on and off campus. This would
include tutorial, personal and academic counseling, and other social services
to ensure the success of the student
AP 5500 (formerly AR 6110) addresses three major aspects of student conduct:
1) student responsibilities, 2) disciplinary procedures, and 3) student grievance
procedures.
AP 5500 provides a framework by which administration, faculty, staff, and
students are informed of policies and procedures regarding student conduct.
This document includes expectations for student conduct and how violations may
be dealt with. Student rights are included through the adjudication process
described in AP 5500. In addition, procedures for student complaints and
grievances are included. Although issues of sexual harassment and
nondiscrimination are addressed in Administrative Regulation 5040, a brief
outline is included in AP 5500 to ensure that students are informed of their rights
in these areas as well.
AP 5500 is available on several College website pages, in hard copy at the Office
of the Dean of Student Services, SAC East, Division Offices, and many offices
throughout the District. In addition, copies are distributed at Flex Week
workshops which are offered on a regular basis to faculty, staff, and
administration. During these workshops, participants engage in discussion and
application of student conduct adjudication procedures.
Individual consultations with students, staff, faculty, and administration occur
often. These consultations are a significant avenue to the education of the
college community.
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SLO:
IV.
Students will complete the appropriate process in response to violations
of the student code of conduct and student complaint/grievance process.
Cost of Operation
The cost of operation includes three full-time contracted classified employees,
three to ten part-time hourly student employees, supplies, equipment and staff
development.
Funding for the operation of the Student Affairs Office is based on the Cabrillo
College General Fund.
The District General Fund provides the most consistent ongoing funding for the
operation of Student Affairs. The funding allocation, however, has not been
adequate, causing a large annual deficit in the annual operational budget. To
address this situation, Student Affairs has been and continues to be heavily
dependent upon the support of the Office of the Vice President of Student
Services, the ASCC Student Senate and fees charged to off-campus vendors for
their sales on campus. The employment of students who qualify for federal
work-study has helped to alleviate the ongoing deficit. However, it is often
difficult to find and hire students who are eligible for work-study.
The following tables show the General Fund income and cost of operation for the
last five years. This is broken down into Student Wages, Classified Contract
Wages and Other Expenses (supplies, equipment, staff development).
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Income and Expenses
Student Wages
Table 1
07‐08 08‐09 Year 06‐07 09‐10 GF Income‐
Student Wages $3,830 $4,136 $2,068 $2,171 Student Wages/Benefits ‐ Expense $17,663 $14,222 $24,209 $36,318
‐
‐
‐
Variance $13,833 $10,086 ‐$22,141 $34,147
10‐11 $2,171 $32,507 ‐$30,336 Graph 1
Student Wages
40000
30000
20000
GF Income‐Student Wages
10000
0
‐10000
06‐07
07‐08
08‐09
09‐10
10‐11
Student Wages/Benefits ‐
Expense
Deficit
‐20000
‐30000
‐40000
Table 1 and Graph 1 show that every year there is a significant deficit between
income and expenses for student wages. The fluctuation in expenses is mostly
caused by student employees who qualify or do not qualify for federal workstudy. This explains the large increase in expenses and higher deficit in the 0910 academic year.
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Income and Expenses
Classified Contracted Wages
Contract Wages/Benefits 06‐07 $49,836 Table 2
07‐08 08‐09 $51,099 $67,281 09‐10 10‐11 $159,189 $174,001 Graph 2
Contract Wages/Benefits
$200,000
$150,000
$100,000
Contract Wages/Benefits
$50,000
$0
06‐07
07‐08
08‐09
09‐10
10‐11
Table 2 and Graph 2 indicate that classified contract wages have been increasing
steadily. This is mostly due to contracted payroll requirements (step and column
increases etc.) The most significant increase, however, took place in the spring
of 2009. This increase was due to the creation of a Program Specialist position
to oversee and coordinate all operations related to the placement of the operator
console formerly housed with Admissions and Records.
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Income and Expenses
Other Expenses (supplies, equipment, staff development)
Table 3
06‐07 GF income (supplies, equip. maint., staff dev.) $3,106 Total Expenses $16,198 Variance ‐$13,092 07‐08 08‐09 09‐10 10‐11 $2,624 $12,154 ‐$9,530 $2,316 $5,404 ‐$3,088 $3,132 $7,443 ‐$4,311 $3,482 $7,709 ‐$4,227 Graph 3
Student Affairs Misc. Expenses
(Supplies, Equipment, Staff Development)
$20,000
$15,000
GF income(Supplies,
Eq. Maint., Staff
Dev.)
$10,000
Total Expenses
$5,000
$0
‐$5,000
06‐07 07‐08 08‐09 09‐10 10‐11
Variance
‐$10,000
‐$15,000
Although Student Affairs operates on modest amounts for supplies, equipment and staff
development, expenses have exceeded income for each of the past five years. This is
an ongoing problem making it difficult to plan anticipated expenses.
As an example, when the telephone operator console was moved from the Admissions
and Records Office to the Student Affairs Office in the spring semester of 2009, the
District sponsored the purchase of much needed upgraded equipment. This included
the purchase of state of the art equipment and software allowing much greater
efficiency in response to the countless phone calls that come in during peak periods
throughout the year. After one year, however, the software program subscription,
costing several thousand dollars per year, expired and Student Affairs was not able to
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continue the subscription. This caused the staff to revert to the former archaic
procedure of researching departments, faculty, staff and administration to which phone
calls need to be transferred.
In the last three years, the annual deficit hovers around $4,000 per year. The
unusually large deficits in the 06-07 and 07-08 academic years were caused by
inappropriate charges for copier maintenance for ASCC Student Senate-sponsored
copiers throughout the District. These charges were not paid back to Student Affairs
until the 08-09 academic year. This explains the smallest deficit of the five-year period
reported as Student Affair received reimbursement.
It is important to note that aging computers for all three contracted classified staff
serving Student Affairs will soon need to be replaced. In addition, the three student
employee work stations also have old computers and will also need to be replaced
soon. This is a major concern.
V.
RELATIONSHIPS WITH OTHER DEPARTMENTS /PROGRAMS
A.
B.
C.
Admissions and Records
The Office of Admissions and Records collaborates with the Student
Affairs Office in a variety of ways. Student Activity Cards stickers are
issued by A&R staff when students are updating their SAC and a photo is
not required. Parking permits are also issued by A&R staff. In
disciplinary matters requiring an administrative drop of student classes,
the A&R administration provides prompt action at the request of the Dean
of Student Services.
Student Resource Center-Watsonville Center
The Student Resource Center (SRC) at the Watsonville Center assists the
Student Affairs Office by operating a camera for required photos for the
Student Activity Card. SRC also issues parking permits. Student
Activities are supported by providing assistance to student senators using
the Student Senate Office adjacent to the SRC. Often a senator may need
a key for that office or have questions about student sponsored activities,
information of which is provided to the SRC staff from the Student
Activities Coordinator.
Santa Cruz County Sheriff’s Office, Cabrillo Division
The Dean of Student Services works closely with the Sergeant/Director of
Protective Services and his staff of deputies. All Incident Reports related
to safety and student conduct are referred to the Dean of Student
Services. These documents have been critical to the successful and
complete adjudication of many cases. The Sheriff’s Office staff responds
promptly to requests for assistance with disruptive students and any
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D.
E.
F.
G.
H.
I.
J.
K.
evidence of crime on campus. Consultation between the Sergeant and the
Dean takes place as needed.
Division and Instructional Deans
Division and Instructional Deans and the Dean of Student Services consult
to ensure proper and sufficient attention is given to all reports affecting
the safety of faculty, staff, and the College in general. Communication
ensures that there is always an administrator present at the request of a
faculty or staff member whenever there is sensitivity and/or insecurity
dealing with a student.
Vice President of Student Services
The Vice President of Student Services is the direct supervisor of the Dean
of Student Services. Biweekly meetings ensure regular communication
and updates on all matters related to the Student Affairs Office.
Consultation on serious disciplinary matters takes place promptly. The
Vice President of Student Services also ensures that there is adequate
funding to staff the Students Affairs front desk throughout the year.
Information Technology
Provides support for all Student Affairs computers and phones as well as
for the ASCC Student Senate Offices and Clubs.
Business Services
This office provides consistent support for the monitoring of and
processing of all ASCC Student Senate accounts as well as for all clubs
and the Student Affairs Office. The BSO staff provides guidance and
training to ensure that students and staff comply with required processes.
Marketing and Communications
Marketing & Communications assists in developing printed
materials/brochures and with the promotion of activities such as
graduation. This office also coordinates an annual meeting between
Cabrillo College Student Senators and our respective State legislators in
Sacramento.
Student Health Services
The Dean of Student Services often makes referrals to the staff of licensed
therapists in the Student Health Services Office. This is instrumental in
providing personal counseling to many students.
Maintenance & Operations (M&O)
M&O staff provides assistance with the delivery, assembly and
disassembly as well as cleanup for activities and student events.
University of California Santa Cruz (UCSC)
The Cabrillo Dean of Student Services collaborates with the UCSC
administration to recruit, refer and monitor Cabrillo student placements in
UCSC housing.
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VI. Student Learning Outcomes and Assessment Plan
Student Learning Outcomes
Activity
A
Students will access the Welcome Center and be
able to identify educational resources and
processes necessary for success in the college
culture.
Statistical data will
be collected and
summarized.
One
Spring
2012
B
Students will complete all requirements for club
charters and participate fully in Inter-Club Council.
Review and report
of document
completion, club
charter,
attendance to ICC
etc.
Two
Spring
2013
C
Students will conduct the business of the Student
Senate, demonstrating proper and ethical
leadership practices.
Observation matrix
will be developed,
review of
documents, report
of training and
application of
leadership skills.
Three
Spring
2014
D
Students will complete the appropriate process in
response to violations of the code of conduct and
the complaint/grievance process.
Statistical data will
be reported and
summarized.
Four
Spring
2015
Student Learning Outcomes and general program
review of previous 4 years.
Review and
analysis of
previous 4 years.
Recommendations.
Spring
2016
17
Year
VII.
Assessment Analysis For Year One
Meeting Dates
Number of staff
participating
SLO Measured
Assessment Tools
(Briefly describe
assessment tool)
Multiples meetings taking place during the spring semester
and fall semesters of 2011 and winter of 2012.
4 staff participated:
Administrative Assistant
Program Specialist
Student Activities Coordinator
Dean of Student Services
Vice President of Student Services
Students will access the Welcome Center and be able to
identify educational resources and processes necessary for
success in the college culture.
Operational costs data was gathered and presented in charts
and graphs for the previous 5 years. See Tables and Graphs
1-3 above.
A collection of data was produced and summarized on a
“Student Affairs Data Table” (see table 4) at the end of this
report. This data was collected by a variety of techniques
which includes:
a) counting the number of service request and event forms
received at the front desk
b) gathering electronic data on number of Student Activity
Cards issued,
c) reviewing files for the number of book and bike locker
rentals, Allied Health Badges, contracts for tabling,
vending, petitioning
d) reviewing the file for the number of movie tickets sold
e) gathering electronic data on the number of bus passes sold
f) gathering electronic data on the number of parking permits
sold
g) conducting a satisfaction survey
h) observing/counting the number of graduates who walk at
graduation
Assessment and
analysis.
(Summarize and
analyze the results of
your department
including any students’
needs and issues that
Operational costs and analysis was presented at the end of
each table and chart, numbers 1-3 above in section .
The table of Student Affairs Data (See table 4) shows that
large numbers of students received a significant amount of
service and information from the Welcome Center. For
example, in the fall of 2010, 5,907 students received direct,
18
emerged)
face-to-face interaction at the front desk and 889 received
service indirectly through request forms. In the spring of
2011, 5,720 students received direct face-to-face interaction
and 890 received service indirectly by completing service
request forms. The data reported indicates that students are
accessing the Welcome Center and can identify educational
resources and processes.
With the exception of data collected for SAC cards issued, bus
pass and parking permits, multiple-year data is not available.
Thus, it is not possible to see trends to determine if the
number of students receiving service is increasing or
decreasing.
The following summary and analysis is offered for those areas
where there is multiple year data.
SAC (Student Activity Cards) – The number of SACs
issued have been steadily increasing in the spring-to-spring
and fall-to-fall data. This increase is most likely attributable to
the efforts of the partnership between the ASCC Student
Senate and the Student Affairs staff to market the availability
and benefits of the SAC to students.
Bus Passes – The sale of bus passes over all years increased
steadily for each fall-to-fall and spring-to-spring semesters.
The peak is in the fall of 2009, one shy of 1,800 passes were
sold. After this year, the number of bus passes begins to drop
dramatically. This is due to the fact the College was
subsidizing the bus pass program and could no longer support
it due to the severe budget crisis. Thus, the price of the bus
pass was significantly increased in an effort to make the
program self-sustaining. In addition, starting with the spring
of 2009, bus passes were no longer being sold to students
with fewer than 6 units. It should be noted that the bus pass
program has been eliminated in its entirety and is no longer
available as of fall semester 2011. This caused many
complaints from students and members of the ASCC Student
Senate stating that this is a hardship for many students, but
especially disadvantaged students.
As an alternative, an arrangement was made to purchase
Metro Monthly Passes at the bulk rate which allows a 20%
discount. This alternative is sponsored by the ASCC Senate,
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the VP of SS Office, Office of the Dean of SS and the Student
Affairs staff. The full 20% discount is available to all students
registered for 6 or more units. Although this new
arrangement is not as beneficial as was the former bus pass,
approximately 130 students are participating each month.
Parking permits – The sale of parking permits increased
steadily, with minor fluctuations, each fall-to-fall and springto-spring semesters. There doesn’t seem to be a good
explanation for this. It would seem that the increase in the
bus pass fee would cause this trend. However, the bus pass
fee was not increased until the spring of 2010. In the last
four semesters of the report, the sale of parking permits
hovers between its peaks of 6,182 (fall 2009) and 6,057
(spring 2011). It was predicted that the sale of parking
permits would increase significantly starting in the fall of 2011
due to the cancellation of the bus pass program and the
significant increase in the daily parking fee (from $2/day to
$4/day). This prediction, however, did not materialize as the
number of parking permits sold actually dropped by 201
compared to the previous fall of 2010.
Service Satisfaction Survey - A service satisfaction survey
was conducted the first three days of the spring 2011
semester (approximately 2000 students) which showed that
98% of the students who completed the survey were pleased
with the service they received, with only 2% stating that they
were not satisfied. It was surprising to see the large
percentage of positive ratings as most of the survey was
conducted during late registration, when there is a
concentration of students coming in to request service.
Sometimes, this resulted in long “Disneyland type” zigzag lines
and an extended wait time, sometimes 15-20 minutes. In
spite of this, when asked about their wait time and quality of
services, many students made such comments as “no worries,
it’s all good,” “you guys do a good job,” “we all have to be
patient, it’s OK.”
20
STUDENT AFFAIRS DATA
TABLE 4
Student Affairs ‐ Program Review Data 2006 2007‐08 2008‐09 2009‐10 Students Served (Direct) Students Served (Indirect) Pink Declines and Public Safety Total SAC Cards Issued (from StuMisc10screen) Book Locker Rentals Bike Locker Rentals Allied Health Badges Petition Contracts Tabling Contracts Event Request Forms Movie Tickets Sold Bus Passes Issued TOTAL Parking Permits Purchased Parking Permits Issued from Student Affairs Desk Survey ‐ Satisfied Survey ‐ Dissatisfied Graduates/Commencem
ent (Manual Count) Graduates/Electronic Confirmation (no repeats) Spring Fall Spring Fall Spring Fall 2010‐11 Spring Fall Spring 2011‐12 Fall
Spring 590
7 5720
889 890
2839 3501 3214 3762 16 20 40
48 5
10 65
52 83 100 150 1165 1674 1563 1799 1269 1102 3802
19
19
33
1
45
97
198
918
4792 5635
6057 5764 1055 1235 4932 5082 5788 6182
6113 5965 21
812
0 112
2
377
9
14
20
62
8
64
66
214
0
3439 98%
2%
380
384
VIII. Conclusions and Recommendations for Year One:
Conclusion
Recommendation
Cost
1. A. Request budget augmentation from the VP of
SS to cover needed supplies, equipment and staff
development. Approximately $4,000 would be
sufficient.
B. Request budget augmentation from the VP of
SS, $15,000 and the ASCC Student Senate,
$15,000 for student wages.
C. Request reinstatement of operator console
software.
$ 4,000
2. There is insufficient
data in many areas of
service to draw
conclusions for proper
evaluation and
planning.
2. Collect data each semester for all categories to
determine trends that can be used for evaluation
and future planning.
No Cost
3. Discontinuation of the
bus pass program has
imposed a hardship on
many students.
3. Gather data on the Metro Monthly Pass program
No Cost
and use it as a reference to renegotiate a new
bass pass program that is fully sustainable without
District funding.
4. The data collected
measures only 1 of the
3 areas referenced in
the SLO (service is
addressed, information
and referrals are not
addressed).
4. Develop a plan of data collection for the 2 SLO
areas not addressed, information and referrals.
5. No data is provided on
the effectiveness of the
“Relationships with
Other Departments”.
5. Create and conduct a survey to get data from
No Cost
“partner” departments for evaluation and planning
relevant to this SLO.
1. The cost of operation,
with the exception of
contracted personnel,
is not adequately
supported.
22
$30,000
$ 6,500
No Cost