Student Services Program Planning Annual Update
Department: Admissions & Records (3 of 3)
Date: July 1, 2013
Goals and Recommendations from Program Plan
List the top five goals and recommendations from the last Program Plan and indicate whether they have been met
Goals / Recommendations from six-year
plan
The assigned time and date that a student is
permitted to register will be available on
WebAdvisor.
In
progress (in
clude
projected
timeline)
In Progress
(within six
months)
Goal Met
(identify source
of funding)
Comments (include any modifications to goals due to
feedback, discussion and/or evaluation – refer to data when
possible)
IT has contracted with a third party to make this happen.
A&R is contributing the funding.
Students with holds on their accounts will see
details of the hold and information on who to
contact to resolve the hold.
Expand WebAdvisor orientation sessions to
offer to all students, not only at annual
Running Start event
Done
Provide outreach opportunities for in-service
classes to teach participants how to apply
and register online.
Explore the possibilities of creating options
for automated wait list and late add
registrations.
In Progress
(within the
next year)
Computer monitors at A&R service window
In Progress
Revised October 22, 2012
Done
eServices Fridays now replace FAFSA Fridays. Both A&R and
FinAid staff are providing monthly workshops, in Aptos and
Watsonville computer labs, to assist students with the various
web-based forms (FAFSA, application for admission, Dream
Application, BOG Application, Financial Aid e-forms,
WebAdvisor).
See above.
The new Student Planning module has many possibilities for
simplifying the registration process. Once it is fully
implemented we will seek to better understand the
possibilities for this or other solutions to this need.
The offices of A&R and Financial Aid are being remodeled to
for staff to show students how to navigate
website for simple scenarios.
Create an “Employee Learning Outcome” and
appropriate assessment measurements that
are complementary to the “Student Learning
Outcome” to use as a foundation for more
purposeful staff development and trainings.
(within the
next 3
months)
In Progress
(within the
next 3
months)
reconfigure the counter service areas and this is one aspect of
the remodel being arranged.
We’ve had much staff turnover so waiting until that settles
somewhat and to have input of new staff as part of the
process. We continue to have Enrollment Service trainings to
cross train staff for both areas in order to better serve
students.
New Goals and Recommendations Since Last Program Plan
List any new goals and recommendations identified by the department
Goal/Recommendation (include timeline)
Cost
Restructure the Appeal Process for students
to appeal grade changes, fee issues,
registration issues.
None
Document Imaging and Archival Storage
Reconfigured
$20,000 estimate
Revised October 22, 2012
Explanation/Evidence of Need
(indicate how this need was
assessed)
Currently a student submits an
appeal to the Assistant Director who
makes a determination based on
campus policy. The proposal is to
make this a committee process with
broad campus representation.
Transition from paper storage to
electronic storage to make records
(ex. transcripts) available to various
offices needing to view those
records.
Status (Comment on progress of
new goals/recommendations listed
in last annual update)
Implementation is in the planning
stage. Other campus parties will
be consulted in during the
upcoming school year.
This has been an ongoing goal of
A&R but becoming a reality due to
the implementation of the Student
Planning module which will make it
necessary for transcripts to be in
an electronic format.
SSLO/AUO Assessment Progress
In a sentence or two, describe where your department should be with ongoing assessment (what assessment you should have done in the last
year) and what was actually done. If any task was not completed, explain why.
A&R has had several opportunities over the past year to have group discussions to evaluate services to students with WebAdvisor. Areas of
weakness of the system have been identified and solutions recommended (see above – registration date & time; holds).
Fill out the Assessment Results section below.
SSLO/AUO Assessment Results
List SSLO/AUO assessments, dialogues, and priorities identified as a result of your assessment below.
Attach Departmental Assessment Analysis Forms completed in the last two semesters.
Core Competency, Program
SSLO/AUO Assessed
Students will utilize services
provided by WebAdvisor to
enroll in courses and track
academic progress.
Date of meeting where
analysis / dialogue took
place. Example: Department
Meeting on 00/00/2012
Staff retreat (March 20,
2013) and Team Building
workshop (July 9, 2013)
Priorities identified for program as a result of assessment.
Staff assessed what is going well and what areas need improvement. In
the area of students utilizing WebAdvisor for registration it was
recommended that the offices (A&R and FinAid) work together to provide
assistance with WebAdvisor and other electronic or web based
applications.
Also, more computers were installed in the Watsonville Enrollment
Services lobby to provide more computer stations for students to fill out
their electronic forms and utilize WebAdvisor with the assistance of ES
staff. This addition was the result of staff seeing the need to support
students in their use of WebAdvisor.
Revised October 22, 2012