Cabrillo Warehouse Administrative Program Plan and Review September 2013 Section One: Program Overview The Warehouse primary functions are to receive and ship materials, supplies, equipment and merchandise; to maintain records and control its inventory; to stock and maintain District stores; to inventory and tag District fixed assets; and to manage the District records storage and destruction systems. The Warehouse is part of the Purchasing Department of the Administrative Services Division, and is staffed on one Storekeeper, supplemented by staffing support from the mailroom, College Driver, and Purchasing staff. The Warehouse staff is supervised by the Director of Purchasing, Contracts, and Risk Management. A fundamental check and balance feature of purchasing involves the formal receipt and logging of goods purchased and/or returned. Without a formal receiving and tracking system, the potential to misuse District funds for personal gain is unchecked; despite following appropriate purchasing procedures, without a formal receiving function the opportunity for employees to personally abscond with merchandise, equipment, supplies, etc. would be significantly magnified. The Purchasing department’s core value is: to serve the Cabrillo community with efficient processes that ensure compliance with regulations and provide vital oversight/checks and balance functions; these processes will provide proper stewardship of public education expenditures for construction, equipment, supplies, and contracting for services and insurance, and comply with recommended risk management standards. In its receiving, inventory control, and records storage functions, the Warehouse plays a key role fulfilling this core value. The Warehouse interfaces directly with faculty, staff and students throughout the college who are engaged in purchasing and record keeping. Section Two: Planning and Outcomes The Warehouse has one Administrative Unit Outcome: O:\Administrative Services\Accreditation (Cabrillo)\Admin Svcs Program reviews\Purchasing\2013 Warehouse Program Review MR ver1.docx 1 Cabrillo staff, faculty and students will be able to receive purchases delivered in a timely manner and effectively store records. The following table indicates the key specific services and functions of the Warehouse, the staff who perform these services and functions, and the legal and/or District mandates that guide departmental practices and procedures: Key Warehouse Functions/Responsibilities Central Receiving: incoming packages are received daily. Packages with PO designation, are open and physically inspected. Items are received in Datatel in order to pay invoices. Responsible for tracking all packages incoming to the District, tagging and maintaining receiving system database, and tracking packages being delivered on campus. Shipping: packages are shipped out weekly using various carriers. Provides and prepares packages for shipping to avoid damage; coordinates pick up with respective carrier. District Stores: Maintains District stores of supplies. Organizes, shelves, delivers, and maintains inventory of store’s supplies. Records Retention and Destructions: Records boxes are received ongoing throughout the year to be archived. They are logged-in, numbered and shelved; The retention form is sent to the department for future reference on the location of their records. The Who Performs This Legal Mandate Storekeeper with direct oversight by the Director Audit Requirements for accountability purposes and District Policy Storekeeper with direct oversight by the Director District Policy and Administrative Regulations Storekeeper with direct oversight by the Director District Policy and Administrative Regulations Storekeeper with direct oversight by the Director Ed Code and Title 5; District Policy and Administrative Regulations O:\Administrative Services\Accreditation (Cabrillo)\Admin Svcs Program reviews\Purchasing\2013 Warehouse Program Review MR ver1.docx 2 Storekeeper maintains the database of these records. Records are destroyed every year, after the retention period has expired. A list is prepared for Board approval to destroy and the record's log is updated with the destruction date. Fixed Asset Tagging: Equipment and furniture valued at $5,000 or higher must be tagged for tracking purposes. Normally items are tagged in the receiving area prior to delivery to the final destination, however, sometimes the item is dropped shipped to the final destination or the item requires installation/assembly prior to tagging. In these circumstances, the District Warehouse Services Clerk must take the time to go out to the various areas to tag these items, as needed. Storekeeper with direct oversight by the Director GASB 34/35; District Policy and Audit requirement In the fall of 2012 an AUO online survey of the Warehouse was carried out. Out of a158 respondents, 35 % to 71% responded “Never Used/Don’t Know” to four questions about the effectiveness of Warehouse services or its website. 37% indicated the same on the AUO statement question. It is possible that a significant number of respondents do not interface with the District Warehouse and its functions, in that they do not directly make purchases, order supplies, or store records. This would be in direct contrast to, for example, the fact that 100% of respondents use the campus facilities and grounds, which explains why, in contrast therefore, only 1-2% of respondents to questions about the cleanliness of facilities and grounds answered “Never Used/Don’t Know” in the FPPO survey section. It is therefore worthwhile to analyze the data removing the respondents who answered “Never Used/Don’t Know” to questions about the PCRMD. When the response data is analyzed removing respondents who answered “Don’t Know” the overall ratings of the department are exceptionally positive. 73.5% of the remaining respondents are “satisfied” to “very satisfied” with the prompt receipt of O:\Administrative Services\Accreditation (Cabrillo)\Admin Svcs Program reviews\Purchasing\2013 Warehouse Program Review MR ver1.docx 3 purchases. 72.5 of the remaining respondents % are “satisfied” to “very satisfied” with the helpfulness and attitude of the Warehouse staff. In terms of the survey of department’s AUO, after removing the “Don’t Know” respondents, 71% “agree” or “strongly agree” with the statement “I am able to receive purchases delivered in a timely manner and effectively store records.” When the “neutral,” “agree,” and “strongly agree” responses are combined, this yields a composite response of 96% responding on the spectrum of from “neutral” to “in strong agreement” with the AUO. Section Three: Goals and Recommendations Based on the assessment data related to the AUO and the department’s functions, it is not anticipated that major transformations will be envisioned and planned within the next five to seven years. Two goals are suggested: Goal 1: to effectively integrate rapidly changing technological advances in the receiving, inventory tracking, and fixed asset tagging and tracking processes to yield greater oversight, tracking and efficiency. (Compliance/Mandates; Staff Development; Equipment; Technology) Strategy: Increase staff development opportunities to expand use of existing Datatel, Vertere, Excel, and other currently used software functions. Provide staff the opportunity to visit other Community College warehouse/receiving/shipping operations for field study of comparative methods. Timeline: FY2014/15 and ongoing. Cost: $8200 to $13,200 depending on software tool implemented, and training as well as release time hours for training required. Goal 2: to upgrade the existing photocopy machine to a more modern integrated fax, copier, scanner. Strategy: to replace existing photocopier with the current Purchasing machine when that department upgrades in FY13/14. Cost: no cost. O:\Administrative Services\Accreditation (Cabrillo)\Admin Svcs Program reviews\Purchasing\2013 Warehouse Program Review MR ver1.docx 4