East Dunbartonshire Council February 2001 Contents ________________________________________ Page Introduction i 1. The aims, nature and scope of the inspection 1 2. The Education Service: operational context 1 3. Strategic management of the service 8 4. Consultation and communication 11 5. Operational management 16 6. Resource and financial management 20 7. Performance monitoring and continuous improvement 25 8. How well does the authority perform overall? 34 9. Main points for action 35 Appendices Performance information Inspection coverage Quality indicators 37 41 43 Definition of terms used in this report HM Inspectors use published criteria when making judgements about the work of a local authority. These quality indicators relate judgements to four levels of performance. This report uses the following word scale to make clear the judgements made by Inspectors: very good good fair unsatisfactory major strengths more strengths than weaknesses some important weaknesses major weaknesses This report also uses the following words to describe numbers and proportions: almost all most majority less than half few over 90% 75-90% 50-74% 15-49% up to 15% Introduction The education functions of each local authority in Scotland will be inspected between 2000 and 2005. Section 9 of the Standards in Scotland’s Schools Etc. Act 2000 charges HM Inspectors of Schools to provide an external evaluation of the effectiveness of the local authority in its quality assurance of educational provision within the Council and of its support to schools in improving quality. Inspections are conducted against a published framework of quality indicators (Quality Management in Education) which embody the Government’s policy on Best Value. Each inspection is planned and implemented in partnership with Audit Scotland on behalf of the Accounts Commission for Scotland. The external auditor member of the inspection team carries out a performance management and planning (PMP) audit of the education functions of the authority. The inspection team also includes an Associate Assessor who is a senior member of staff currently serving in another Scottish local authority. i ii _______________________________ Inspection of the education functions of East Dunbartonshire Council 1. The aims, nature and scope of the inspection The education functions of East Dunbartonshire Council were inspected during the period October to November 2000. The inspection team interviewed elected members and officers of the Council. The inspection team also attended meetings, visited schools and other establishments in the authority and met with staff, chairpersons of School Boards and other key stakeholders of the Education Service. A summary of inspection activities is given in Appendix 2. On behalf of HM Inspectors, an independent company issued and analysed responses to questionnaires to headteachers of all educational establishments within the authority and to the chairpersons of the School Boards/parents’ associations. 2. The Education Service: operational context Social and economic context East Dunbartonshire Council was formed out of the former Strathclyde Region District Councils of Bearsden and Milngavie and parts of Strathkelvin. It had an estimated population of 110,690 in 1999. On the whole, the socio-economic context is an advantaged one. For example, in 1991, 76.9% of households were owner occupied. The total unemployment rate of 2.8% in January 2000 was around half the national average. A 1 baseline survey done for the Council at the time of its formation stated that ‘The area has a highly skilled and educated workforce although most work outwith East Dunbartonshire, reflecting its commuter role’. The free school meal entitlement (FME) was 9.5% in January 2000, less than half the Scottish average. Within this overall picture, there are also some pockets of disadvantage. One of its postcode areas, for example, is ranked amongst the worst 20% of deprived areas in Scotland. Another has a high unemployment rate. Three secondary schools have FME rates of 22, 17 and 15%; and six primary schools have FME rates which are at, or well above, the Scottish average of 20.3%. Political and organisational context Since its formation up to and including the time of the inspection, the Council had undergone several political and organisational changes which affected continuity of policy and produced uncertainty amongst the staff of the Council. The political representation consists of 11 Labour, 10 Liberal Democrat and three Conservative councillors. The administration changed in October 1999 and is currently led by the Liberal Democrats. The Council has an Education and Leisure Services Committee but is currently reviewing its committee structure. There have been four changes in the convenorship in education over the short life of the Council, most recently in October 1999. The Chief Officer structure has also changed since the formation of the Council, most recently over 1999-2000. There is now a new Chief Executive (appointed June 1999), an Assistant Chief Executive and three Strategic Directors. The Strategic Director (Community), who has overall responsibility for Education, Social Work, Housing and Cultural Services, had been in post only for around two months at the time of the inspection. The 2 officer structure and personnel to support that post had not been finalised. At the time of the inspection, three Heads of Service within education, one responsible for Provision and Planning, one for Educational Support Services and one for Educational Development, reported to the Strategic Director. Each Head of Service was supported by a professional, administrative and technical team of staff, some as full-time officers and some on secondment from schools. During the financial year 2000-2001, the Council made significant budget savings in response to Scottish Executive guidelines. The cuts did not have a large overall effect on education but the tight financial position of the Council was an important consideration in the decision-making of elected members and senior officers. A Corporate Plan of September 1999 identified five strategic aims for the Council: • delivering quality services through Best Value • building strong communities and promoting social inclusion • enhancing quality of life and protecting the local environment • extending local democracy and developing community leadership • protecting and strengthening the identity of East Dunbartonshire. As in other areas of the Council’s work the Corporate Plan and aims were being reviewed in light of Community Planning requirements. 3 Educational provision and performance The authority is responsible for nine secondary and 36 primary schools, two special schools and seven special units/bases, one primary Gaelic-medium unit, 16 nursery classes, one Gaelic-medium nursery class, one Special Educational Needs (SEN) nursery class and one nursery school. The pupil population is around 20,000 of whom 3000 (15%) attend through placing requests. This level of placing requests indicates the popularity of schooling in East Dunbartonshire but presents a challenge for the authority in managing accommodation which is tight, particularly in secondary schools. All primary, special and secondary schools have a School Board. The Accounts Commission Statutory Performance Indicators (SPIs) for 1999-2000 show that 58.5% of children in their pre-school year were in authority provision, 21.1% in private, 4.8% in independent, and 15.6% in voluntary provision. The authority has done very well to carry out its aim of providing a place for every pre-school year child by 2000, and a place for every three-year old whose parent wishes one. Statistics for 1998/99 showed that occupancy levels for primary and secondary schools were well above national averages. Budgeted running costs for primary and secondary schools in 1999-2000 are amongst the lowest in Scotland. In 1998-99, the Council allocated £53,922,000 to the revenue budget for education, compared to the Scottish Executive Grant Aided Expenditure assessment (GAE) of £58,361,000. In 1999-2000, the revenue budget was £60,396,000 compared to a GAE of £62,831,000 (both totals include grants given directly to education under the Excellence and other Funds). In 2000-2001, the Council allocated £62,923,000 in revenue budget compared to the GAE-assessed allocation of £65,245,000. 4 The following commentary draws on key performance information about the schools in the Council provided in Appendix 1 Staying on rate and school leaver destinations • The percentage of pupils staying on after the compulsory school leaving age is well above the national average figure and grew from 72% to 74.2% between 1997 and 1999. • The percentage of pupils entering full-time Higher Education was well above national averages between 1996-1999 and close to the top of the group of authorities with similar characteristics. In the same period, the percentage of leavers entering full-time Further Education rose to be just above the national average in 1999, whilst the percentage of leavers entering employment was below national average figures over the same period. 5-14 performance • National Test results between 1998 and 2000 show that East Dunbartonshire was well above national average figures for primary school pupils attaining or exceeding the expected levels for their stage in mathematics and reading. It also performed well in comparison to authorities with similar characteristics. In writing, East Dunbartonshire had been below national average figures and at the bottom of the group of similar authorities in 1998 but by 2000 had improved to be above the national average. If the authority achieved the targets set for mathematics and reading in 2001 as part of the Raising Standards Setting Targets initiative, the extent to which it performed above the national average would be reduced. In fact, results for 2000 indicated that the authority had already exceeded their 2001 targets for reading and writing. 5 • National test results in 1998 for S2 pupils in mathematics, reading and writing indicate lower than expected performance at the S1/S2 stages. The percentage of pupils attaining or exceeding expected levels for their stage was only around the national average. The authority also performed less well than almost all of the group of similar authorities. The targets set by the authority for 2001 as part of the Raising Standards - Setting Targets initiative indicate that S2 pupils in East Dunbartonshire would attain around national average target figures. In fact, results for 2000 in reading and mathematics had progressed to be above 2001 targets. The rate of improvement in writing was slower than the national rate of improvement. SQA examination performance 6 • In Standard Grade performance from 1997-99, the authority was well above national average figures for the percentage of the S4 roll gaining 5+ awards at Credit level. It was close to the top of the group of authorities with similar characteristics. The rate of improvement was 3.6% compared to the national rate of 1.9%. The authority’s target for 1999-2001 would maintain its relative position compared to the national average. • At Higher Grade from 1997-99, the authority was well above the national average figures for the percentage of the S4 roll gaining 3+ and 5+ A-C awards and above almost all of the similar authorities group. The percentage of the S4 roll gaining 3+ Higher Grade awards declined by 1.9% between 1997-99. This will present a challenge for the authority in achieving the target figure it set itself for 3+ Higher Grades in 2001. By 1999, good progress had been made towards achievement of the 5+ Higher Grade figure. National Certificate performance • For the percentage of the S5/S6 roll gaining 3+ NC modules, East Dunbartonshire was 5.6% below the national average figure in 1997, 6.5% below in 1998 and 6.4% below in 1999. Attendance and absence • Between 1997-98 and 1999-2000, the percentage of total absences in primary schools was below the national average. The authority’s 2001 target for improving attendance in primary schools was the same as its 1999 starting point figure and the national average target. Again, improvement meant that the authority exceeded its target in 2000. • Between 1997-98 and 1999-2000, the percentage of total absences in secondary schools was below the national average but higher than all but one of the group of authorities with similar characteristics. The authority’s 2001 target for improving attendance in secondary schools was for a one percent reduction in the number of half days absence per secondary pupil. The rate of improvement meant that the authority had exceeded its target by 2000. • There had been a reduction in exclusions from 707 in 1998-99 to 585 in 1999-2000. 7 3. Strategic management of the service Vision, value and aims The series of political and organisational changes the Council was experiencing, together with the current budgetary problems, had presented very challenging circumstances for establishing and delivering aims and policies in a coherent and decisive way. For all that, however, the authority had been particularly slow in establishing a clear and distinctive vision for education. This area of the authority’s work was unsatisfactory. At the time of the inspection, over 4 years after its establishment, many school staff and almost all School Board chairpersons were unable to identify a vision, values or aims for education. There was a set of aims which had been prepared as a draft and which was used in some policy statements. There was no public declaration that these had been adopted as final aims. Many stakeholders were unaware of the status of the draft and felt that the authority was visionless. There was no consensus about, or sense of ownership of, the direction of the service and no means of evaluating success in its work. Establishments largely developed their own aims in isolation from each other and from the authority. The Council’s corporate aims were also being reviewed in light of its forthcoming Community Plan. Currently, these aims did not give a strong message about how important education would be to achieving improvements for citizens in East Dunbartonshire. Within various service areas or delivery areas of education, for example, early intervention, there were clear operational aims and staff were working very hard and with a lot of success to implement these. However much of this work was not linked in systematically to an overarching strategy. 8 Leadership and management Despite routine business being taken forward in a mainly satisfactory way, the leadership and management of education within the Council had been unsatisfactory. The following major weaknesses were apparent. • Management had been too reactive to events with the result that the service had been slow in considering and tackling major strategic issues, such as Service Planning and quality development. Senior management meetings within the service, and meetings with headteachers, spent too much time on day-to-day business and providing information. • There had been a failure to define and set out the roles and mutual expectations of central officers and of headteachers as senior managers within the authority. In important areas of its work, there was little sense of partnership between authority staff and a significant number of headteachers, particularly, but not exclusively, in the secondary sector. In some cases, a relationship of trust between the authority and schools had broken down and the leadership had not been able to resolve this unsatisfactory situation. • Heads of Service were committed and hardworking but did not function fully as a team in key areas of policy. At times, these officers had to deal with important and sensitive issues without a framework of policy advice and direction, and with insufficient support. • Senior managers had not reviewed the performance of officers effectively. There had been no system of review and development until very recently. Heads of Service and their teams did not have adequate opportunities to have their strengths recognised and support given to tackle areas of weakness. 9 • Elected members did not have a full picture of the performance of education within the Council. Education was seen as a high-performing, smoothrunning and successful service. Although in many respects this was true, the analysis did not identify areas of under-performance or the opportunity to build on good performance to make the authority ‘best in class’. Elected members needed to debate and challenge reports and papers more. Policy development The quality of policy development was fair. There was no overall policy framework. The authority had a number of useful policies and procedures, some of which it had inherited from Strathclyde Regional Council but which were still serviceable. Some policies in day-to-day areas of work or in development projects such as writing were good. A promising policy on able pupils had not been carried through. More recently, the authority had been producing several key policies. There was a useful draft policy on Special Educational Needs. Policies on school development planning and Standards and Quality reports were beginning to make an impact, particularly in primary schools. Policies on quality assurance and school improvement had also been produced but were not seen by some schools as clear in setting out roles, responsibilities, procedures and expectations. Implementation was uneven. The policy on staff review (Promoting Professional Learning) was widely seen by many headteachers as unclear and unhelpful in terms of practical implementation. There was no system for review of headteachers, and the authority would not be able to meet Scottish Ministers’ expectations on the implementation of staff review. Overall, strategic management of education was unsatisfactory. The new Strategic Director saw the need for major improvements. She and the Chief Executive 10 had already taken steps to ensure that education would link more closely into corporate structures and policies. Both had been working very hard to produce more systematic corporate and Service Planning, better budgeting and a system of staff review. They had also recognised that education was not well enough integrated with other services and were heavily involved in implementing a new structure for the management of the education and other services. However, the vision for education in the life of the people of East Dunbartonshire remained to some extent indistinct. The inspection team had reservations about whether the new service structure, which separated the management of headteachers from the management of quality in schools, and on which there had been little consultation with headteachers, would be able to tackle the urgent priorities in education. There were very challenging tasks which needed to be done quickly, particularly those of establishing a relationship of trust with all schools, and defining the roles and expectations of headteachers and the authority in support and challenge for quality assurance and quality improvement. 4. Consultation and communication The effectiveness of the authority’s approach to consultation about education was unsatisfactory. Its communication was fair. There was no effective consultation strategy and the Education Service had not defined the key stakeholders with whom they should consult and communicate. The inspection survey showed that although most headteachers (75%) acknowledged the high level of commitment which senior managers showed to the promotion of quality, just less than half (47%) thought that they communicated a clear overall vision. Even fewer (44%) felt that, as heads of establishments, they 11 had been appropriately consulted on the direction and priorities of the Service Plan. Headteachers were not effectively consulted on the authority’s budget and spending plans, or about the provision of key services such as human resources and property repairs and maintenance. Secondary headteachers had not been properly involved in shaping authority policies on quality assurance, staff development and review and continuous improvement. Some felt marginalised. They felt that the authority relied too much on written mechanisms and should provide more opportunities for open discussion of policy developments. Consultations had short timescales and the results were not always fed back to establishments. Some headteachers doubted whether officers took full account of their views. Although the authority circulated minutes of meetings and education committee reports, it did not organise formal launches of new policies. Some headteachers remained uncertain about whether draft policies had been finalised. The pre-inspection survey showed that headteachers had varied views on the effectiveness of communication in the key area of quality development. Almost all primary headteachers (89%) and most heads of pre-school (63%) and SEN establishments (75%), said they were clear about the department’s policy and procedures for quality development. Only a very small minority of secondary headteachers shared this view. Similar sectoral differences were apparent in perceptions of the authority’s role in reviewing development plans and in encouraging systematic approaches to monitoring and evaluation. The extensive written guidance on quality development designed to address this uncertainty was not clear and succinct enough to function as practical working documents. Heads of primary and pre-school establishments attended regular meetings with Heads of Service and engaged in 12 joint projects with the authority. Relationships between secondary headteachers and the Educational Development Service were often strained and sometimes acrimonious. As a consequence, the previous system of regular formal meetings between the Educational Development Service and secondary headteachers had fallen into abeyance in 1999, although productive contact was maintained with individuals. The Educational Development Service had established strategy groups to address concerns about consultation and communication. These groups brought together headteachers, education officers and external consultants to plan developments in a number of priority areas relating to quality development. Some groups had achieved successful outcomes, for example, the publication of school development planning guidelines. Others had been unproductive, partly because of difficulties in establishing effective co-operation among all parties. Some heads of establishments on these groups did not give sufficient priority to consulting and communicating with their headteacher colleagues on the matters discussed. The system of strategy groups had recently been suspended. Despite these serious difficulties, there were some areas of strength in the authority’s approaches to communication and consultation. • Most senior promoted staff in schools were clear about the role of officers with regard to their establishments (81%) and found Education Department staff to be prompt and helpful in responding to contacts (79%). The recently-produced Education Development Service team handbook provided useful information. • Teaching unions felt well consulted at a strategic level, although not always within individual schools. The Joint Consultative Council provided good 13 opportunities for officers and representatives of teaching unions to discuss issues and priorities and to develop joint approaches to policy making. • Professional Development Groups provided a valuable forum for principal teachers in secondary schools to discuss current developments, share good practice and engage in joint planning. • The authority had produced informative leaflets about SEN services and had effectively consulted on important aspects of SEN policy and resource allocation. • The authority used effective methods for communicating with nursery and primary teachers about approaches to raising attainment. Officers ensured that teachers were involved in planning recent curricular initiatives. All primary teachers had taken part in well-organised and effective in-service courses on aspects of writing. Primary and secondary teachers had attended similar courses in mathematics. As a result, key messages had been communicated successfully to all schools. • The authority provided some good opportunities for classroom practitioners to be involved in its work at operational level, for example, through membership of implementation groups. Officers also arranged regular meetings which brought together staff with particular responsibilities within their own establishments, for example, co-ordinators of staff development, and senior teachers. School Board chairpersons shared the concerns about communication and consultation expressed by headteachers. In their response to the pre-inspection survey, most indicated that they were aware of how well their schools were performing (86%) and what they had to do to implement Education Department plans (80%). Almost all (93%) were clear about how to channel views, 14 enquiries and complaints. However, less than half thought that the Education Department was good at letting them know about its policies and plans for education (36%) or that they could access good information about the quality of education across the authority as a whole (41%). The majority (63%) did not find the system for allocating finance and other resources to schools clear and understandable. The authority had recognised the need to develop its approaches to consultation and communication with School Boards and had begun to take some appropriate steps. It had established a School Board Forum, following concerns about lack of involvement in discussions about the previous year’s budget. The Forum had started to provide valuable opportunities for School Board representatives to discuss important issues with council officers and elected members. The Strategic Director (Community) had embarked on a series of visits to School Boards in order to improve the quality of communication. School Board chairs generally felt that headteachers gave them good information about matters concerning their school. They also received education committee reports. However, some were concerned about a lack of induction by the authority for their role in chairing a Board. In general, schools were responsible for consulting and communicating with parents and pupils. The authority itself did not use systematic methods to survey parental opinion. However, the SEN Parents’ Forum provided parents of pupils attending special educational needs establishments with valuable opportunities to discuss relevant issues. Parents of pupils with special educational needs in mainstream schools expressed the view that they would benefit from similar opportunities. The authority needed to explore further approaches to consultation with parents, pupils and the community in general. 15 There was no strategy for public performance reporting in education. Officers provided regular reports to the education committee on national and local priorities, on the results of quality development visits to establishments and on analyses of attainment in schools. These reports were not sufficiently evaluative to enable parents and elected members to make an informed assessment of performance across the authority. Although some headteachers had produced reports on the quality of their own establishments, the authority had yet to publish a report on standards and quality in East Dunbartonshire schools. 5. Operational Management Service Planning Overall, Service Planning was fair, particularly at strategic level. The Council was revising its approach to corporate planning and to the preparation of Service Plans within a corporate framework. The process of planning within the Education Service was not sufficiently systematic. It did not take full account of the views of all stakeholders in identifying priorities. Coherent, cyclical approaches to planning had yet to be established. The overall Service Plan for education for 2000-2001 comprised sections on Educational Provision and Planning, Educational Support Services and Educational Development. Each section took good account of national priorities such as raising attainment, social inclusion, implementation of the Higher Still programme, and activities to promote information and communications technology (ICT) within the National Grid for Learning project. The plan also reflected the Council’s priority of expanding pre-school and special 16 educational needs provision. However, there had been little systematic use of information on establishments to identify priorities for improvement. The Service Plan was supplemented by a detailed development plan for the Educational Development Service. It was this document which schools thought was the full Service Plan. Schools were also given a list of authority priorities each year which they in turn were expected to include in their school development plans. In addition, officers working within the Educational Support Services had prepared development plans for their areas of responsibility. While these plans provided useful working documents for the officers involved, their format varied and some lacked rigour and clarity. There were weaknesses in the structure and content of the overall education Service Plan. The plan identified links with the Council’s core aims but did not set out clearly the aims of the Education Service and its key priorities. The wide range of development plans had not been brought together systematically as part of a coherent overall plan. The very good format which had been introduced recently for establishment plans was not reflected in all sections of the Service Plan. Priorities for improvement had been identified through some audits of aspects of provision, but there was no overall audit section in the Service Plan. Best Value reviews had not yet been used for identifying priorities. For most priorities, the Service Plan did not include sufficient information on resource requirements, responsibilities and timescales for implementation, criteria for measuring success, and procedures for monitoring progress. These details were sometimes located within development plans for aspects of the service. Some of the specific action plans for improvement, for example, in the Educational Development Service Plan, were of good quality. This was noted in relation to current projects, for example, to improve writing and 17 mathematics, training for self-evaluation based on How good is our school?1, and the National Grid for Learning. Although there was a lack of clarity on policy for continuous professional development, staff development organised by the authority was beginning to show consistent good quality. Deployment and effectiveness of centrallyemployed staff Since its inception, the Council had not given sufficient priority to deployment of staff to its central functions of quality assurance and school improvement. An overreliance on secondments had resulted in lack of continuity in staffing, mainly within the Educational Development Team. This had prevented the service from achieving fully efficient and effective deployment of staff and resulted in some important weaknesses. Each of the three Heads of Service had pastoral responsibility for schools within an area of the Council. This pastoral function had not been properly defined and was interpreted unevenly. The authority had not set out its responsibilities for line management of headteachers. Overall responsibility for the management of quality assurance and development lay almost entirely with the Head of the Educational Development Service. She led the educational development team which comprised three permanent and thirteen seconded staff. Three of these secondees had particular responsibility for quality assurance and improvement. All of the team had welldefined remits and were clear about their respective responsibilities. However, the nature of their deployment made it difficult for them to build up and sustain their knowledge of individual establishments and to follow up 1 How good is our school? - Self-evaluation using performance indicators (Audit Unit – HM Inspectors of Schools, SOEID, 1996) 18 priorities for improvement with establishments on a longterm basis. Two staff within Educational Support Services also had responsibilities for aspects of quality assurance and improvement. A quality development officer was responsible for providing professional support and guidance to ensure high quality pre-school provision. She was assisted by two seconded teachers. A principal officer had responsibility for all aspects of provision for special educational needs. There was sometimes a lack of continuity across sectors. For example, there was no close link between pre-school provision and the developments in early intervention, which were led by the Educational Development Team. Learning support and special educational needs staff, however, had very strong links with psychological services. Within these constraints, staff had been generally effective in managing their remits to achieve planned priorities. • Individual officers were capable and showed commendable commitment to their remits. Support for the pre-school and special education sectors and for Early Intervention projects was particularly valued. • There was a strong sense of teamwork within the Educational Development Team. Secondees were well supported by the Head of Service, with whom they regularly reviewed progress in implementing their remits. However, there was no planned programme of induction, staff development and staff review. • Each small team worked very well together. Those involved in gathering information on the quality of provision in establishments had recognised the need for greater rigour in their activities and evaluations. 19 As the new structure for the Education Service is finalised and implemented, high priority should be given to improving the overall strategic management and deployment of staff for quality assurance and quality development. Some other Council departments provided services to education. There was a widespread perception amongst headteachers and School Board chairpersons of important weaknesses in aspects of the effectiveness of these services. • They felt that there was a generally poor level of response from the Council service dealing with property maintenance. • Headteachers felt that central management of human resources was not always effective administratively, resulting in difficulties relating to the recruitment of school staff. 6. Resource and financial management Resource management The quality of resource management was fair, with important issues needing to be addressed. Over the past three years, the Council had allocated resources below the Grant Aided Expenditure (GAE) assessment to support education. Links were beginning to be made between budget setting and strategic planning processes, but could be developed further. It was difficult to ascertain how priorities were decided and whether budget savings reflected Council policy priorities. It appears that resources were focused on core activities required by legislation and those contributing to the Council’s overall strategic aims. Strategic plans 20 prepared by the Education Department did not contain any budgetary information. Resource allocation was governed, in the main, by the level of central settlement received for the Council as a whole and the need for the Council to set an overall budget within tight limits. Schools, School Boards, and other stakeholders in education were unable to discern any explicit rationale for the allocation of education resources in line with specific education priorities derived from overall Council aims and strategies. Schools and School Boards were very critical about the lack of transparency in budget allocations to education and some at least felt that the Council wished to reduce education expenditure. That climate had been exacerbated by perceptions about how the 2000-2001 budget cuts had been handled. The Education Department, along with the rest of the Council, had been required to offer up cost savings. As part of this exercise, it was noted that such savings could only be achieved if specific grant (Excellence Fund) monies were used to support mainstream provision. However, the Scottish Executive Education Department indicated that, in general, such reallocations of resources were not possible, although some flexibility was allowed to take account of slippages. In the event, savings in education had been much less than many had feared. Disquiet was also expressed by schools and other stakeholders regarding the level of recharges incurred for support for education from other Council departments such as human resources. The basis and level of these charges was not formally agreed with the service departments through the mechanism of a Service Level Agreement. Without any formal agreements in place, the Education Department could not establish if it was receiving value for money for the support service received or if the support service was providing the required quality. In addition, the budgeted allocation at the start of the year might not have been in line with 21 actual cost, but budget adjustments were not made during the year. Education staff, both at the centre and at schools commented on their dissatisfaction with this system, both in terms of the lack of transparency regarding cost and the quality of some of the central services received. The Council was aware of deficiencies in its approach to resource management and had begun to take action. A structured approach was adopted across the Council in 1999 for the production of a three-year budget covering 2000-2003. This was the first time that a formal threeyear budget planning process had been adopted. To address the linkage of strategy and budgets, the Council had also established a Strategic Budget Group in April 2000. A capital plan for the three-year period 2000-2003 had been presented to the education committee. It was unclear how the projects contained within this plan were prioritised. The Council had recognised that significant resources were required to raise the standard of its school accommodation. HM Inspectors of Schools’ school inspection reports had repeatedly referred to accommodation difficulties in schools. The capital allocation available to the Education Department was inadequate and the Council was now starting to explore the possibility of a Private Public Partnership (PPP) approach to financing capital expenditure. A new Council IT strategy was under development. The existing 1997 strategy did not address the needs of individual departments. Staff within the Education Department were unable to clearly identify a strategic approach to the development of ICT, although plans for roll-out to schools of resources provided under the National Grid for Learning were sound. The Education Department had initiated or participated in a number of Best Value type reviews, for example, covering education directorate administrative support. In 22 addition, the Department had conducted a detailed review of administration support for schools following the guidance contained in Time for Teaching. It is too early to say if these reviews will result in increased efficiencies or effectiveness. Further reviews are currently being considered as part of the corporate Best Value strategy. The Council participated in a major benchmarking exercise with four other councils over the last two years. The final report from this exercise became available in August 2000 and the Education Department was still considering how the comparative data for education could be used. Apart from this exercise, benchmarking had only been used within the context of Best Value reviews. The other performance data collected were those relating to Statutory Performance Indicators and nationally-provided statistics to do with the performance of schools. There were no targets or measures set for improved resource usage apart from the requirement to remain within budget. The budget will have inbuilt savings although these are not monitored separately. Financial management The quality of financial management was fair. The Council’s Financial Regulations had not been updated since 1997. There did not appear to be a set of procedures or regulations in common usage. The bulk of the Education Department budgets (80%) were held at school level through the Devolved Management of Resources (DMR) scheme. There was a set of DMR procedures and a DMR working group involving headteachers to constantly review and discuss issues arising from DMR although the last minuted record was in autumn 1999. DMR training had been effective. 23 The job of monitoring schools’ budgets was carried out by Administrative and Finance Assistants (AFA) allocated to each secondary/primary school ‘cluster’. The AFA received a monthly budget monitoring report which was used by the headteacher of each school and the AFA to control expenditure. Headteachers commented that the role of the AFA was successful and appreciated. Education Department managers also considered that this arrangement for budget monitoring worked well. Central department budgets were monitored by the relevant Head of Service as budget holder. Monthly budget reports were produced for each budget but simply showed variances to date without projecting forward to the year end. One of the education Heads of Service was specifically responsible for all budget monitoring and liaising with appropriate staff. Budget issues had been discussed by the Education Department senior management team. The minutes of their meetings did not clearly show the outcomes of such discussions in terms of actions to be taken. Budgetary performance was also discussed by the corporate management team. A budget monitoring report to the Policy and Resources Committee lists variances and their likely year end impact. Recently, financial reports had started to be provided to the education committee on a six-week cycle containing information on progress in achieving savings, revenue budget variances, and capital budget progress reports. The variances did not show expenditure and income in specific areas. The production of such reports is a relatively new initiative and it is too early to ascertain its impact. There were no other comprehensive reports which could enable the education management team to review financial performance on a regular (say monthly) basis. In addition, there was no written record, shared by the 24 management team, that showed in detail actions to be taken to resolve slippages or variances. Financial support for the Education Department was provided by central finance staff located in an Education Department building. These staff were line managed through the finance department but undertook work for the Head of Service responsible for financial matters whom they regarded as a client. The Education Department bore the cost of this financial support but in the past there has been no agreement in place specifying the basis of this cost and the type and quality of service to be provided. Although formal agreements were now starting to be developed the successful operation of this arrangement was dependent on the goodwill of all staff involved. 7. Performance monitoring and continuous improvement Measuring, monitoring and evaluating performance The quality of work in this area was fair. Over the past two years, however, the authority had put in place some useful mechanisms for measuring, monitoring and evaluating its own and schools’ performance. A school improvement team had been established to monitor and evaluate school performance. New guidelines on school development planning, including a new and useful template for the plan, had been produced. School development plans were produced in line with authority guidelines and the school improvement team had collaborated in approving the plans using criteria which had been shared with schools. Schools received written approval of plans and, where appropriate, were notified on an individual school basis of aspects of the plan which required further work. The school improvement team was following up the production of 25 the plans by visiting all schools to discuss general issues related to the plan which had arisen out of the approval and scrutiny process. The authority’s revised guidance for school development planning had resulted in better plans and a more effective approval and feedback process for schools. It now needed to consider how to give more direct support to schools in the audit, planning and implementation processes. The authority was at an early stage in the introduction of Standards and Quality reports from individual schools. Advice had been produced based on the Scottish Executive Education Department guidelines but there was still some confusion amongst schools on key aspects of the process. A further important element in the authority’s mechanisms for monitoring and evaluating its schools was the notion of ‘quality visits’. These involved officers from the school improvement team carrying out a programme of visits to schools on themes such as consultation and communication, support for pupils, writing, and annually on attainment. Headteachers completed a pre-visit questionnaire and the visit itself lasted around two hours and was followed by a report agreed with the schools. Composite reports on each theme were presented to the Education and Leisure Services Committee. The programme of quality visits demonstrated a commitment by the authority to improve its quality assurance processes and to obtain an overall picture of the performance of its schools in particular aspects of provision. Headteachers generally welcomed the opportunity they had to discuss aspects of performance based on evidence they had gathered. The visits firmly established the principles of supported self-evaluation and the reports produced commended success and 26 achievement in individual schools and highlighted areas for improvement. Currently, the quality visits lacked rigour and Best Value challenge and comparison. They drew on too limited a range of activities and evidence in the schools. The individual school reports and collated reports to the Committee were too descriptive. The authority’s preinspection reports on schools to HMI were also of a very general nature due to the lack of specific information on the performance of individual schools. Individual schools should be targeted to celebrate achievements and address under-achievement. There was also a need for follow-up progress checks in individual schools to be built specifically into the quality visit process and for authority trends to be identified and acted upon. The authority was at an early stage in its approaches to systematically collecting and analysing statistical data on pupil attainment. In the Early Intervention initiative, it had established a testing regime in P1, P2 and P3 in 13 pilot schools. Though some teachers expressed concern at the validity of the tests and the approaches used for conducting tests, this was a useful attempt by the authority to monitor performance of schools in the Early Intervention initiative and measure added value. The authority was also examining trends where data showed that further support may be required, for example, on gender. An attempt was being made to examine attainment data relating to 5-14 levels in P1, P2 and P3 in all primary schools. The outcome should ensure that assessment and evaluation processes in early intervention are valid and that staff have confidence in the assessment. 5-14 attainment targets for June 2002 and starting and current levels of performance in reading, writing and mathematics had recently been published in a leaflet for schools and School Boards. This was the authority’s first attempt at producing such information. There was no apparent attempt to explain the information and no 27 indication of how such information could be used to benchmark performance or to raise standards. There is clearly a need for those involved in collecting and presenting data on 5-14 to work closely with the Educational Development Service in analysing, interpreting and acting on the information, for example, re-negotiation of targets where appropriate. There is also a need for the authority to reconsider its position on 5-14 Assessment and Reporting in that all 5-14 attainment information in reading, writing and mathematics is presented only in terms of 5-14 National Test results. The authority had commissioned an external evaluation of its writing initiative which provided performance information on improvements in learning and teaching, pupils’ attitudes to writing and in attainment. The attainment information in the evaluation was not specific nor quantified, though the authority had since provided information to headteachers from the Raising Standards Setting Targets initiative which demonstrated that overall performance in writing had dramatically improved from its low starting point in 1998. In the analysis, interpretation and use of attainment information, individual secondary schools were using information provided through national Standard Tables and had benefited from an input from the East Renfrewshire EMIS unit. More recently, some useful analysis had been produced at authority level for 5-14 attainment in S1/S2 and for Standard Grade. These approaches have potential in terms of performance monitoring and evaluation but need to be planned and used more systematically through discussion amongst the Educational Development Team, management information operations and the secondary schools themselves. Overall, the authority was engaged in some useful performance monitoring activities but there was a lack of a coherent strategy to ensure appropriate support and 28 challenge to all involved in monitoring standards and improving quality. The authority should seek to deploy officers in ways that ensure consistency and continuity in the authority’s knowledge of the performance of its schools. The authority should also consider how a staff review and development process for headteachers will link to its system of quality assurance. As a matter of priority, the authority should provide further guidance to schools to clarify roles and responsibilities in monitoring learning and teaching. Continuous improvement in performance There were many examples of authority officers and teams giving well-judged and effective support for preschool and school education. Recently, some of the improvement work had begun to show an impact on the areas targeted for support. The impact of support was much more evident in pre-school, primary and support for learning than in secondary schools. Support generally was not tailored to the individual needs of schools. Because of these deficiencies, because some of the developments had been slow in starting, and because continuity was dubious due to reliance on secondments to support initiatives, continuous improvement was fair. Support for school self-evaluation The authority had been slow in promoting the use of the processes set out in How good is our school? to support school self-evaluation. In the past two years the authority had picked up the pace and very effective staff development activities had been delivered to all teaching staff in primary schools and principal teachers in secondary schools. The authority’s recent efforts were helping to promote a self-evaluative culture, through the use of performance indicators, which was beginning to permeate into classrooms. The approach the authority has taken to promote professional learning through individual and collective 29 self-review had some potential, if clarified and simplified, to develop an effective mechanism for teaching staff to reflect on current practice and identify staff development needs which can then be addressed at school and authority levels. Support for pre-school education This was a strength. Starting from a low threshold, preschool provision had been expanded rapidly through building up the authority’s own nursery provision and through making effective partnership arrangements. Good support had been provided for quality development in partnership centres such as playgroups. Improvements were evident, for example, in centres which had experienced difficulties in registration by HM Inspectors of Schools. Staff reported that training was effective in priority areas such as the use of performance indicators for evaluation, early numeracy and free play. There was now a need for better links in the work of pre-school and early years support officers and teams to bring about more continuity of policies from pre-school to early years in primary schools. Support for primary schools Thirteen schools were involved in the Early Intervention initiative supported through the Excellence Fund. An Early Intervention team had provided good support to schools in terms of learning and teaching and resources for literacy and numeracy. Teachers valued the support, particularly the in-class support by a member of the team. The work of the Network Support Team added value to the initiative in terms of advice and support to teaching staff and support for individual children. The evaluation and an analysis of 5-14 level attainment demonstrated that early intervention was beginning to have an impact on improved learning and teaching and on attainment. The beneficial impact of the Early Intervention initiative and associated support had not 30 rolled out to other primary schools beyond those in the initiative or to other stages of the primary school beyond P1, P2 and P3. This is the next logical step for the authority to take. There was no clear strategy or programme for the development and implementation of the 5-14 curriculum in primary schools. The concentration since the introduction of the Raising Standards - Setting Targets initiative had been on writing development. The authority’s interesting ‘supported conference’ approach to staff development in writing had been well received by teaching staff and evaluation demonstrated a clear improvement in learning and teaching and in attainment. Attainment in writing had risen beyond the original June 2001 target. A similar ‘supported conference’ approach had recently been adopted for mathematics development. Some of the messages were already being used successfully in schools. While the ‘supported conference’ approach had been successful in ensuring that a common message was given to all staff, the authority should now consider a strategy for improvement in primary schools which differentiates support needs for individual schools. Cluster groups involving primary and secondary schools submitted bids for funding for development projects. Current projects covered modern languages, ICT and aspects of English language. There was no clear evidence of the impact of these projects on school improvement or that they were related to a broader strategy for 5-14 developments or for primary/secondary continuity. A clear strategy for the development of all aspects of the 5-14 programme should be established including the place of cluster group developments and other support mechanisms. Support for secondary schools The Excellence Fund was beginning to be used well in Supported Study initiatives. After a pilot of study 31 support in S1/S2, it had now been extended to all stages of all secondary schools and one special school (and was due to be extended to primary schools). Monitoring of schools’ proposals for programmes was systematic. There were examples of good practice such as focusing on pupils who were most likely to benefit from study support, and programmes in study skills and personal and social education. It was too early to judge the impact of study support on pupils’ performance. Support for 5-14 implementation and S1/S2 developments, both areas of under-performance in secondary schools, had been very limited indeed. 5-14 implementation in secondary schools had only been recognised as an authority priority in session 1999-2000 and there was no authority time-line for implementation. Secondary schools had benefited from the recent staff development in 5-14 mathematics but, partly because some of them were disinclined to support Educational Development Team initiatives, had not been part of the successful writing staff development. There had been no noticeable thrust to support the national Raising Standards - Setting Targets initiative for secondary schools. To take forward subject and support for learning developments in secondary schools, the Educational Development Team had taken the promising steps of setting up Professional Development Groups. These groups, each chaired by an educational development officer, brought together principal teachers from across the authority to identify and plan to meet common needs, to share good practice and to address ideas for improvement. Some groups had already demonstrated good practice such as through inviting successful practitioners from outwith the area to meet with them, support for Higher Still or producing helpful teaching materials. The success of the groups had been uneven up till now and more guidance was needed on the role of the chairpersons. Nevertheless, this development had 32 potential which the teachers recognised and the authority had proved willing to support. Using Excellence Fund finance, the Educational Development Service had supported Higher Still through providing a seconded authority co-ordinator, funding specific posts within each school for a period of time, and through resources and training. There had been some discontinuity arising from the ending of one seconded post and the commencement of another and because of the complex administrative demands arising from the SQA difficulties. However, senior promoted and middle management staff in schools felt for the most part that Higher Still had been well supported. Based on an authority audit, there was a clear implementation plan and timeline for the introduction of Higher Still. Good plans for further progress had been made. Training for all subject staff, additional to national training, had been appreciated. Objectives had been met or were on course to being met. Support for learning Schools generally welcomed the support they had from authority staff in several specialist areas to do with supporting the needs of individual pupils. There was evidence of good practice in helping schools in areas such as learning support, English as an Additional Language, language and communication, and for pupils with social, emotional and behavioural difficulties. Recently, there had been good training in Individualised Educational Programmes. The extension of the Excellence Fund Alternatives to Exclusion project from a pilot in a few schools to all secondary schools had been supported by some additional staffing. Support for schools under inspection Overall, those primary schools in the authority which had been inspected were successful in addressing HMI recommendations for improvements. Guidance for 33 schools on pre and post-inspection procedures had been disseminated. There were some recent signs of improvement in providing support to schools in taking forward the implementation of follow-up action plans. 8. How well does the authority perform overall? Overview In the four and a half years of its existence, East Dunbartonshire Council had limited success in supporting improvements in the many schools which performed well, or in tackling areas of under-performance. Largely, this was due to lack of effective leadership. A convincing vision for education had not been established and educational improvement had not been given a high enough priority in the work of the Council. Planning to achieve overall objectives was weak. In many instances, schools had performed well through their own individual efforts. These difficulties were compounded by a failure to consult and communicate effectively with education’s main stakeholders. In some cases, particularly with secondary schools, a relationship of trust, essential to partnership for improvement, had broken down. There were individual areas of good work. These demonstrated that when it worked well with schools the authority could indeed secure improvements. New senior officers in the Council were beginning to tackle areas of weakness. Alongside improvements to planning, they now need to work in partnership, mainly with schools but also with other stakeholders, to define a vision and agree goals for education in East Dunbartonshire. They need as a matter of urgency to 34 re-establish relationships with headteachers in a context of support and challenge for continuous improvement. Key Strengths • Responsive and hardworking officers and seconded staff who were effective and skilled in their individual contributions. • Good supportive teamwork within the various officer and seconded staff teams. • Effective contributions to the support of schools in some service areas. • Some good actions for improvement which were beginning to produce beneficial effects on the quality of education in pre-school, early intervention and 514 writing. 9. Main points for action HM Inspectors will re-visit the authority to assess progress in meeting these recommendations. The local authority has been asked to prepare and make public an action plan, within eight weeks of the publication of this report, indicating how it will address the following main points for action in this report. • Senior officers should work in partnership with key stakeholders to establish a vision, values and aims for education which link to a corporate vision and goals. • As a matter of high priority, senior officers should work with headteachers to agree mutual roles and expectations. In particular, roles and expectations in consultation, communication and in respect of quality assurance and quality development should be agreed. 35 • The authority should review the deployment of staff and resources to quality assurance and quality development so that local and national priorities can be addressed effectively and sustained. • Open and transparent procedures for consultation and communication with stakeholders over strategies, plans, and allocation of resources and budgets, along with means of public performance reporting, should be developed. • Systematic Service Planning for the education service, linked to local and national priorities, with clear objectives and success criteria, and including strategic use of Best Value reviews should be introduced and implemented. • In continuing to improve resource and financial management, the authority should ensure: that strategic planning and budgetary processes are linked; that three-year planning is developed to enable longer-term decisions to be taken; that the capital plan is revised in line with strategic objectives and options for alternative sources of finance to improve accommodation standards are explored; that a comprehensive financial monitoring report is developed that can be used by the Educational Management Team to examine spending to date, slippages, variances and actions to be taken; and that the basis for cross-charges is clearly explained and agreed by all parties. Bill Clark 36 HM Chief Inspector of Schools Quality, Standards and Audit Division February 2001 37 Appendix 1 Performance information Statistical indicators • In relation to the Raising Standards – Setting Targets initiative, East Dunbartonshire Council set itself the following targets to minimise the average number of half-days absence per pupil in primary and secondary schools by 2000/01. Primary Secondary • Starting Level (1997-1998) Current Level (1999-2000) Target Level (2000-2001) 18 21 36 43 16 19 33 41 18 18 35 36 E. Dunbartonshire National E. Dunbartonshire National Exclusion from schools 1998-1999 1999-2000 707 0 585 0 Total exclusions Removal from roll • % school pupils staying on to S5 (post Christmas) E. Dunbartonshire National Av. similar councils 1 1 1997 1998 1999 72.0 64.1 69.1 72.6 63.9 69.0 74.2 64.7 71.7 Av. similar councils refers to the group of education authorities which are most similar to each other in terms of various socio-economic and demographic factors. 38 • Pupil destinations % Entering Full-Time Higher Education 1996/97 1997/98 1998/99 E. Dunbartonshire National Av. similar councils 43.1 29.0 36.7 43.5 29.6 36.0 39.1 31.0 37.0 % Entering Full-Time Further Education E. Dunbartonshire National Av. similar councils 15.7 18.3 18.7 17.7 18.6 19.9 18.7 18.5 20.2 % Entering Employment E. Dunbartonshire National Av. similar councils 22.8 25.2 22.7 20.0 26.2 23.0 23.5 25.9 23.9 • As part of the Raising Standards – Setting Targets initiative, East Dunbartonshire Council set itself the following targets in reading, writing and mathematics in primary schools to be achieved by 2001, and has made the following progress in achieving them. The figures represent the percentage of pupils attaining and expected to attain appropriate 5-14 levels by P71. Target Reading Writing Maths • E. Dunbartonshire National E. Dunbartonshire National E. Dunbartonshire National Starting Level June 1998 Current Level June 2000 Target Level June 2001 80.7 69.5 43.7 55.8 83.9 73.3 87.0 74.6 77.0 66.4 87.8 76.6 85.9 77.4 63.5 67.2 88.1 80.6 As part of the Raising Standards – Setting Targets initiative, East Dunbartonshire Council set itself the following targets in reading, writing and mathematics in secondary schools to be achieved by 2001, and has made the following progress in achieving them. The figures represent the percentage of pupils attaining and expected to attain appropriate 5-14 levels by S22. 1 Level A by end of P3. Level B by end of P4. Level C by end of P6. Level D by end of P7. 2 Level E by end of S2. 39 Target Reading Writing Maths • E. Dunbartonshire National E. Dunbartonshire National E. Dunbartonshire National Current Level June 2000 Target Level June 2001 40.4 41.0 34.9 35.5 42.2 41.5 63.7 53.0 39.8 43.5 58.7 46.6 55.0 53.7 48.8 48.4 55.2 54.7 As part of the Raising Standards – Setting Targets initiative, East Dunbartonshire Council set itself the following SQA Standard Grade and Higher Grade targets for session 2000-2001, and has made the following progress in achieving these. The figures represent the percentage of pupils achieving particular targets. SG English 1-6 SG Maths 1-6 5+SG 1-6 5+SG 1-4 5+G 1-2 HG 3+ (A-C) HG 5+ (A-C) 40 Starting Level June 1998 E.Dunbartonshire National E. Dunbartonshire National E. Dunbartonshire National E. Dunbartonshire National E. Dunbartonshire National E. Dunbartonshire National E. Dunbartonshire National Starting Level (1995-97) Current Level (1997-1999) Target Level (1999-2001) 95.8 92.4 96.0 92.2 93.7 89.5 80.1 71.8 39.8 28.3 32.4 20.2 13.4 6.2 96.7 93.1 96.8 92.7 90.3 90.5 83.2 74.1 42.2 30.6 30.5 20.3 14.0 6.3 96.4 94.1 96.3 94.0 93.9 92.7 83.4 77.3 43.5 33.7 34.3 22.9 14.4 7.7 • Results in Scottish Qualifications Authority (SQA) National Qualifications. % S4 Roll gaining: 5+ S Grades at 1-6 1997 1998 1999 E. Dunbartonshire National Av. similar councils 95.3 90.2 92.8 95.3 90.0 92.3 96.9 91.4 94.1 5+ S Grades at 1-4 E. Dunbartonshire National Av. similar councils 81.9 73.3 79.4 82.1 73.9 79.7 85.3 74.8 80.8 5+ S Grades at 1-2 E. Dunbartonshire National Av. similar councils 40.2 29.4 36.5 42.3 30.7 38.6 43.8 31.3 38.4 3+ H Grades at A-C in S5 E. Dunbartonshire National Av. similar councils 31.0 19.8 26.3 29.7 20.4 26.4 30.4 20.4 27.3 5+ H Grades at A-C in S5 E. Dunbartonshire National Av. similar councils 13.0 6.0 9.2 14.0 6.0 9.5 15.0 7.0 10.6 % S5/S6 roll gaining 3+ NC modules E. Dunbartonshire National Av. similar councils 35.0 40.6 36.0 35.0 41.5 37.9 32.8 39.2 36.3 • Value Added from S Grade to H Grade (- represents a performance lower than would be expected and * signifies significantly so) E. Dunbartonshire 1997 1998 1999 +27.79* +28.09* +28.74* 41 Appendix 2 Inspection coverage Establishments visited: Baldernock Primary School Craigdhu Primary School Hillhead Primary School Lennoxtown Primary School and Nursery Class Lenzie Primary School and Nursery Class Oxgangs Primary School St Flannan’s Primary School Wester Cleddens Primary School Campsie View School Merkland School Boclair Academy Douglas Academy St Ninian’s High School Turnbull High School Woodhead Support Base Meetings attended: Council meeting Education and Leisure Services Committee meeting Focus group of headteachers Joint Consultative Committee representatives Meeting of all headteachers with Strategic Director School Board Chairpersons’ Forum SEN Parent’ ‘Forum KITES (Kids Inclusion through Education and Support) Parents’ Group 42 Interviews or meetings with Council Officers: Chief Executive Strategic Director (Community) Head of Finance Heads of Education Provision and Planning, Educational Development, Education Support Service Heads of Social Work Services Officers and Secondees working in the three educational service areas Educational Psychologists Managers of Pupil Support Services Head of Support Services, Principal Officer, Principal Psychologist School Board Chairpersons in each of the schools visited Interviews or meetings with elected members: Council Leader Convenor of Education and Leisure Services Committee Vice-Convenor of Education and Leisure Committee Conservative and Labour spokespersons on the Education and Leisure Services Committee In addition to these activities, the inspection team scrutinised minutes, correspondence, papers, policy documents, plans and reports submitted by the authority. 43 Appendix 3 Quality indicators We judged the following to be very good • no aspects were found to be in this category. We judged the following to be good • no aspects were found to be in this category. We judged the following to be fair • • • • • • • • Policy development Mechanisms for communication Service Planning Deployment and effectiveness of centrally-employed staff Resource management Financial management Measuring, monitoring and evaluating performance Continuous improvement in performance. We judged the following to be unsatisfactory • • • 44 Vision, values and aims Effectiveness of leadership and management Mechanisms for consultation. How can you contact us? Copies of this report have been sent to the Chief Executive of the local authority, the head of the Education Service, other local authority officers, Members of the Scottish Parliament, Audit Scotland, heads of the local authority educational establishments, chairpersons’ of the local authority School Boards/parents’ associations and to other relevant individuals and agencies. Subject to availability, further copies may be obtained free of charge from the office at the address below or by telephoning 0131 244 0746. Copies are also available on our web site: www.scotland.gov.uk/hmis Should you wish to comment on or make a complaint about any aspect of the inspection or this report, you should write in the first instance to Bill Clark, HMCI whose address is given below. If you are unhappy with the response, you will be told in writing what further steps you may take. HM Inspectors of Schools Quality, Standards and Audit Division 1-B-01 Victoria Quay Edinburgh EH6 6QQ Crown Copyright 2001 Scottish Executive This report may be reproduced in whole or in part, except for commercial purposes or in connection with a prospectus or advertisement, provided that the source and date thereof are stated. 45