Appendix B
Customer Services Service Area
It - Support Services
Tic'S
Private Sector Housing
Improvement Grants
Homelessness
Housing - Service Mgmt
Transport
Publicity
Graphical Info System
Media & Communications
Customer Services - Corporate
£
869,005
156,764
(350)
804,904
(414,658)
548,317
3,806
24,088
18,116
323,916
493,611
£
886,886
198,353
0
0
(533,378)
560,438
(1,580)
26,388
26,412
368,183
522,040
£
903,836
192,962
0
0
(500,155)
546,568
(1,500)
12,078
26,412
383,098
546,913
Variance
2012/13
Revised to
2012/13
Base
£
16,950
(5,391)
0
0
33,223
(13,870)
80
(14,310)
0
14,915
24,873
Total Net Costs
2,827,519
2,053,742
2,110,212
56,470
135,331
(526,957)
0
1,687,242
(3,168,623)
153,497
1,337,351
0
1,768,780
(3,344,385)
123,928
1,640,387
0
1,601,960
(3,306,720)
(29,569)
303,036
0
(166,820)
37,665
954,512
1,968,985
2,169,767
200,782
Service
Capital Charges
Reffcus
IAS19 Pension Adjustment
Support Service Charges
Support Service Recharges
Net Cost of Service
2011/12
Actual
2012/13
Updated
Budget
2012/13
Revised
Budget
Appendix B
CUSTOMER SERVICES SERVICE AREA
2011/12
Actual
2012/13
Updated
Budget
£
£
2012/13
Revised
Budget
£
Variance
£
It - Support Services
Gross Direct Costs
869,235
887,296
904,246
Gross Direct Income
Capital Charges
IAS19 Pension Adjustment
Support Service Charges
(230)
62,896
0
109,381
(410)
67,582
0
121,680
(410)
62,898
0
128,060
Support Service Recharges
Net Expenditure
(1,041,282) (1,082,708) (1,094,794)
0
(6,560)
0
Tic'S
Gross Direct Costs
240,658
239,085
233,694
Gross Direct Income
Capital Charges
Support Service Charges
(83,894)
8,105
74,225
(40,732)
8,105
77,590
(40,732)
8,105
65,550
Net Expenditure
239,094
284,048
266,617
(350)
0
(350)
0
0
0
0
390
390
804,904
0
(526,957)
364,203
0
1,838,351
(501,000)
378,600
0
2,083,387
(443,000)
357,580
Net Expenditure
642,150
1,715,951
1,997,967
Homelessness
Gross Direct Costs
116,801
47,802
67,301
(531,459)
(581,180)
(567,456)
Capital Charges
Support Service Charges
47,716
306,845
47,716
316,000
20,130
284,210
Net Expenditure
(60,097)
(169,662)
(195,815)
Housing - Service Mgmt
Gross Direct Costs
548,161
560,438
546,568
Gross Direct Income
Support Service Charges
156
326,386
0
353,620
0
289,090
(874,944)
(241)
(914,058)
0
(835,658)
0
Private Sector Housing
Gross Direct Income
Support Service Charges
Net Expenditure
Improvement Grants
Gross Direct Costs
Gross Direct Costs - Reffcus
Gross Direct Income - Reffcus
Support Service Charges
Gross Direct Income
Support Service Recharges
Net Expenditure
Explanation for Major Variances
16,950 £44,413 - Pay & Grading implementation costs.
(£27,000) - Reduced costs of licences offset by
increased computer line costs.
0
(4,684)
0
6,380 £14,290 - Higher recharge from Customer
Services as a result of changes in duties
following the officer restructure. £5,280 Recharge from Fakenham Connect to reflect
the space taken. (£ 15,330) - Lower recharge
from the Corporate Leadership Team as a
result of changes in duties following the
management restructure. £5,130 - Increase in
Internal Audit charges reflecting the 2012/13
audit plan.
(12,086) Higher recharges reflecting higher costs
incurred.
6,560
(5,391) (£6,000) - Savings in salaries and oncosts as a
result of vacancies.
0
0
(12,040) (£20,070) - Lower recharge from Customer
Services as a result of changes in duties
following the officer restructure.
(17,431)
0 No Major Variances
390
390
0 No Major Variances
245,036 Housing Capital Grant Schemes
58,000
(21,020) Reduction in staff time charged from Housing
Management.
282,016
19,499 VAT shelter Admin budget created, this was
previously just netted off against the income
received. Increase in B&B charges offset by
increased recoverable income.
13,724 Reduction in anticipated VAT Shelter receipts
from Victory Housing Association. Increased
recoverable income form B&B
accommodation.
(27,586)
(31,790) This variance represents a reduction in staff
time recharged from Housing Services
Management.
(26,153)
(13,870) (£28,977) Saving from a vacant post offset by
£14,472 Pay and Grading Costs.
0
(64,530) The main changes reflect reductions from the
following services (£28,600) Corporate
leadership Team, (£10,170) Legal Services,
(£7,450) Internal Audit and (£6,750)
Accountancy
78,400 Reduced costs recharged to services.
0
Appendix B
CUSTOMER SERVICES SERVICE AREA
2011/12
Actual
2012/13
Updated
Budget
£
£
Transport
Gross Direct Costs
Gross Direct Income
Support Service Charges
2012/13
Revised
Budget
£
Variance
£
Explanation for Major Variances
33,978
(30,172)
46,397
26,020
(27,600)
48,070
31,500
(33,000)
42,860
Net Expenditure
50,203
46,490
41,360
Publicity
Gross Direct Costs
25,588
26,388
33,138
Gross Direct Income
(1,500)
0
(21,060)
Support Service Charges
59,665
72,330
47,170
Net Expenditure
83,753
98,718
59,248
Graphical Info System
Gross Direct Costs
Capital Charges
Support Service Charges
18,116
3,780
8,111
26,412
3,780
140
26,412
3,780
9,110
(30,007)
(30,332)
(39,302)
0
0
0
Media & Communications
Gross Direct Costs
333,476
375,683
390,598
14,915 £9,722 - Pay & Grading implementation costs.
Gross Direct Income
Support Service Charges
(9,560)
115,821
(7,500)
117,290
(7,500)
115,290
0
(2,000) (£19,510) - Lower recharge from the Corporate
Leadership Team as a result of changes in
duties following the officer restructure. £19,170
- Higher recharge from Customer Services as a
result of changes in duties following the officer
restructure.
(439,737)
(485,473)
(498,388)
0
0
0
Customer Services - Corporate
Gross Direct Costs
515,130
532,040
556,913
Gross Direct Income
Capital Charges
Support Service Charges
(21,519)
12,834
276,208
(10,000)
26,314
283,460
(10,000)
29,015
262,650
(782,653)
(831,814)
(838,578)
0
0
0
Support Service Recharges
Net Expenditure
Support Service Recharges
Net Expenditure
Support Service Recharges
Net Expenditure
Gross Direct Costs
Gross Direct Income
Gross Direct Costs - Reffcus
Gross Direct Income - Reffcus
Capital Charges
Support Service Charges
Support Service Recharges
Net Expenditure
3,506,047 2,721,164 2,790,370
(678,528)
(667,422)
(680,158)
0 1,838,351 2,083,387
(526,957)
(501,000)
(443,000)
135,331
153,497
123,928
1,687,242 1,768,780 1,601,960
(3,168,623) (3,344,385) (3,306,720)
954,512 1,968,985 2,169,767
5,480 No Major Variances
(5,400) No Major Variances
(5,210) (£5,270) - Lower recharge from Customer
Services as a result of changes in duties
following the officer restructure.
(5,130)
6,750 £6,750 - Additional costs relating to developing
a rate card and advertising telesales work for
Outlook magazine.
(21,060) (£21,060) - Advertising income from Outlook
magazine.
(25,160) (£25,680) - Lower recharge from Media and
Communications as a result of changes in
duties following the officer restructure.
(39,470)
0 No Major Variances
0
8,970 £8,890 - Higher recharge from Computer
Network & PC support.
(8,970) Higher recharges reflecting higher costs
incurred.
0
(12,915) Higher recharges reflecting higher costs
incurred.
0
24,873 (£23,259) - Salaries and oncosts are lower as a
result of vacant posts. £48,102 - Pay &
Grading implementation costs.
0
2,701
(20,810) £13,340 - Higher recharge from Computer
Applications Team as a result of changes in
duties following the officer restructure.
(£35,500) - Lower recharge from Fakenham
Connect to reflect the space taken.
(6,764) Higher recharges reflecting higher costs
incurred.
0
69,206
(12,736)
245,036
58,000
(29,569)
(166,820)
37,665
200,782