Equalities Data
Annual Report
January 2014
If you require a large print copy or other accessible format e.g. easy
read, audio or alternative language please contact the Performance
Unit on 01263 513811
North Norfolk District Council Contents Introduction Section 1: Equality Demographics Section 2: How we consider the public sector equality duty in our decision making Section 3: The Council’s Equality Objectives linked to the Corporate Plan Section 4: Information about our services and policies Section 5: Contact Us Appendix A – Procurement 1
Introduction This document has been produced to inform you about the range and depth of work that North Norfolk District Council does to ensure fairness and equality across our District. The Council aims to place equality and diversity at the heart of everything it does to ensure our residents, staff and members are free from discrimination, harassment, and victimisation, that we promote equality of opportunity for everyone and encourage good relations between people of different backgrounds. The Equality Act 2010 requires the Council to pay due regard to the way it can: 1. Eliminate discrimination, harassment, victimisation 2. Promote equality of opportunity for everyone 3. Encourage good relations between people of different backgrounds These are called the three aims of the public sector duty. These aims are supported by specific duties intended to improve performance on the general duty. These specific duties require us to publish our equality objectives at least every four years and our equalities data annually to show: 1. How the authority has paid due regard to the 3 aims of the public sector duty. 2. That the authority consciously thought about the 3 aims of the public sector duty in its decision making. 3. Data relating to our employees, as we have over 150 employees within our organisation. 4. Information relating to people affected by our policies and services. 2
Section 1: Demographics in North Norfolk1 There are around 101,000 people living in North Norfolk. It is a very rural area with a long stretch of coastline and 7 market towns. The main industries are agriculture and tourism with some manufacturing. The population is predominantly older, White British and there is a slightly higher than average number of residents living with a long term limiting illness. Currently there are no accurate figures regarding gay or transgender residents but estimates place this group of residents at around 8‐20 per 100,000i. There are small religious minorities in the District. Through understanding and monitoring changes in our local population we are better able to assess the impact of our policies and decisions and inform service delivery. Protected Trends characteristic Gender The gender split has remained the same between 2001 and 2011, with 48% being men and 52% women. This follows the regional and national trends. Religion & Belief Since 2001, the most notable changes are that the:  Number of residents identifying as Christian has dropped significantly from 77.53% in 2001 to 66% 2011.  Number of people stating no religion has risen significantly from 13.87% in 2001 to 25.20 in 2011  Religious minorities in the District, with the exception of Sikhs and Jewish, have seen an increase although their numbers remain relatively small. This broadly follows the national and regional trend. Age The 2011 results show that North Norfolk has an ageing population. The age group showing the biggest increase is in the over 65’s. There are small increases in other age groups, 16‐29, 45‐64 and decreases for the 30‐44 and 0‐15 age groups. This is largely in line with the national and regional trend. However at national and regional level there has been an increase in the 0‐15 age group. 1
Census 2001 and 2011
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Ethnicity Disability The ethnicity of North Norfolk is predominantly White British 96.6%, a decrease of 1.18 between 2001 and 2011. This does follow the national and regional trend, although the change is less marked. For example, the White British population in England and the East have fallen from 86.99% to 79.8% and 91.45% to 85.3% respectively. All ethnic minority groups have recorded an increase since 2001 nationally and regionally except for the ethnic group Irish. The same is largely true in north Norfolk with the exception of Pakistani residents also recording a decrease. In North Norfolk the largest percentage increase was seen for the category of Asian/Asian British of 122%, though the numbers remain relatively small at 239. The largest ethnic minority group in north Norfolk are those classed as White Other at around 1,700. 10.3% of north Norfolk residents are limited a lot by their health. A further 13% report their day to day activity as being limited a little by their health. This is above the national of 8.3% and 9.3% respectively. The figures for the region are 7.4% and 9.3%. For more information about our population, you can access our equality demographics resources at www.northnorfolk.org/community/4967.asp which provides data about the protected characteristics in spreadsheet and map format. As further data from the 2011 census is released our demographic analysis will be updated.
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Section 2: How we consider the Public Sector Equality Duty (PSED) in our decision making The equality legislation applies in respect of: disability, age, sex, race, gender re‐
assignment, sexual orientation, religion and belief, marriage and civil partnerships as well as pregnancy and maternity. These are called the protected characteristics. North Norfolk District Council considers the PSED, as appropriate, in relation to decisions we make about our policies and services through the utilisation of appropriate data which includes use of published research, organisational data and community engagement. We require managers to undertake an appropriate analysis of data before decisions are made and that their conclusions and evidence supporting those conclusions is recorded. Guidance and training regarding the PSED is provided periodically for managers and staff. A copy of our guidance and completed assessments are available at www.northnorfolk.org/community/9388.asp All services are required to develop a service plan annually and through this process managers consider the requirements of the PSED for the activities outlined within their plans. This includes those services which are commissioned or delivered in partnership. This process is managed through the Council’s performance framework and staff management processes. Where the PSED is relevant to a service which is commissioned this would be monitored through contract management arrangements. Publication of Equality Objectives The development of the Council’s equality objectives has been integrated within our usual business planning cycle through the production of our corporate plan for 2012‐
2015. See section 3 for our current equality objectives. The early stages of the Corporate Plan used data from community consultation in 2010 on community priorities. In addition to this, consideration was given to equality issues previously highlighted through our Combined Equality Scheme which was adopted by the Council in 2010 plus new information from engagement work such as the Norfolk Disability co‐production pilot where we, in conjunction with partners, worked with disabled residents to identify their key priorities. Once key priority areas for the corporate plan had been identified, thematic papers for ‘Jobs and the Local Economy’, ‘Localism’ and ‘Delivering the Vision’ were developed to aid further discussions around the development of appropriate SMART equality actions for the Corporate Plan. These papers pulled together data from the Equality and Human Rights Commission’s Triennial review, Equality Impact Assessments, ‘Putting Localism 5
into Practice with Norfolk’s Disabled Residents’ 2011, IPSOS MORI survey 2010: North Norfolk local priorities, the Norfolk Community Cohesion Network’s Transgender and Religion and Faith group issues paper, the Government’s Equality Strategy ‘Building a Fairer Britain’ and North Norfolk District Council’s work force profile. The Corporate Plan was published in 2012. It is important to note that the Corporate Plan action plan is dynamic in that it will be reviewed annually and an annual action plan produced. This affords us the opportunity to reflect the findings of new equalities data, engagement work, PSED analysis and national data in the Council’s planning of future activity. Examples include the results of new information collected in response to data gaps identified as part of our review of the Council’s equalities data and the findings of the Norfolk Black Asian and Minority Ethnic (BAME) research project to identify local priorities. The corporate plan can be found at http://www.northnorfolk.org/community/9427.asp Procurement As a major procurer of goods and services in the north Norfolk area, we have a responsibility to ensure that the suppliers and contractors with which we conduct business do not operate in a way that contradicts legislation or the Council’s policy on equality. See Appendix A for further details on the procurement process. 6
Section 3: The Council’s Equality Objectives linked to the Corporate Plan The following objectives are linked directly to the Annual Action Plan for 2013/14 and demonstrate the integration of equality into the day to day business of the Council. Progress against the Annual Action Plan is reported through the performance management system including quarterly performance reports. JOBS AND THE LOCAL ECONOMY What we want to achieve: A district with a thriving economy offering better jobs and prospects for local people. What we are going to do and how we will achieve it Working with education providers and business to promote the use of apprenticeships and the work carried out by the Learning for everyone team to seek to reduce the percentage of young unemployed people relative to the overall number of unemployed in the district. HOUSING AND INFRASTRUCTURE What we want to achieve: Everyone in north Norfolk should have the opportunity to buy or rent a decent home at a price they can afford, in a community where they want to live and work What we are going to do and how we will achieve it a. Improve opportunities for vulnerable people to access suitable housing and to live independently for longer through implementation of the Disabled Facilities grant b. Through development of more smaller units of social housing and assisted relocation programme to support older people in larger houses to downsize to better suit their needs in response to the welfare reforms and better utilisation of housing stock through release of larger dwellings able to accommodate families c. By developing a number of fully wheelchair accessible social housing units 7
COAST, COUNTRYSIDE AND BUILT HERITAGE What we want to achieve: A district where the beautiful natural environment and built heritage is valued and protected for future generations and where the coastline is defended against erosion wherever practicable What we are going to do and how we will achieve it Working with other agencies to retain three of the district’s Blue Flags for the quality of beaches and to achieve Quality Coast Awards. This will promote open spaces and beaches as being inclusive, accessible and low cost resources to be enjoyed by all LOCALISM What we want to achieve: To embrace the Government’s localism agenda to empower individuals and communities to take more responsibility for their own futures and to build a stronger civil society What we are going to do and how we will achieve it a.
Implementation of Your Voice b.
Support the implementation of ‘Your voice get involved’ (Facebook groups for 13‐16 year olds) DELIVERING THE VISION What we want to achieve: We will make the Council more efficient so that we can deliver our priorities and offer value for money for local taxpayers What we are going to do and how we will achieve it a. Continuing to review our services to ensure they meet the needs of the local community and redirect resources in line with those priorities that residents have identified as important b. Through routine use of evidence based Equality Impact Assessments c. Increasing female and elderly participation rates in sports and leisure activities within the district We will monitor and review the following objectives and take appropriate action through partnership working: 8
a. Protect vulnerable people, particularly people vulnerable to domestic abuse. b. Ensure everyone feels valued and respected in their local community through implementation of the Multi Agency Hate Crime Protocol. 9
Section 4: Information about our services and policies The Council’s services are delivered through the following service groupings: 1. Assets and Leisure 2. Democratic Services (delivered through Organisational Development) 3. Customer Service 4. Planning 5. Economic and Community Development 6. Environmental Health 7. Finance 8. Legal 9. Organisational Development For each service we have been through a process to identify:  the key activities listed in their current service plans.  those areas which have high relevance to the public sector equality duty.  the key test of fairness for the service i.e. the broad key questions which need answering in order to determine how fair or equitable they are.  the equality data currently collected.  any data gaps.  Equality Impact Assessment data.  any project work which has been implemented to address inequalities which have been identified. In the following pages each of the above services has prepared a statement summarising the above data. Due to the quantity of data, services have provided a summary of the findings of the data and a web link to the data files. www.northnorfolk.org/community4967.asp Where confidentiality can not be maintained, a summary of findings is provided or the data is not published. Addressing Data Gaps On a quarterly basis the Council’s Policy & Performance Team works with Service Managers to address performance issues and to provide support in preparing service plans through advice and support sessions. This includes support to develop appropriate objectives, performance measures and monitoring which in turn enables the authority to effectively consider the PSED. Additionally, improvements will be explored to improve the accessibility of our published data including presentation of data in graphical and trend format as well as 10
exploring with partner agencies collection of data for thematic issues where a range of partners work together to tackle specific issues. 11
Assets & Leisure This team covers:  Property Services which covers the management of the Council’s land and property assets as outlined in the Asset Management Plan  Sports and Leisure Service. The key tests of fairness for this service are: 1. Any under or over representation of people in protected groups in complaints against the service. 2. Number of non Disability Discrimination Act (DDA) compliant Public Conveniences as proportion of the total stock. 3. Percentage of NNDC premises which are DDA compliant. Equality Data The data below has been introduced following the completion of the Public Sector Equality Duty Analysis (PSEDAs) for Property Services. No data gaps have been identified for this service. Performance Data
2009/10 2010/11 2011/12 2012 2013
Records of public complaints 5% related to Equalities issues (as % 10/199 of total complaints) 7% 10/140 Number of Non‐DDA compliant Public Conveniences as % of total provision. Review of current non DDA compliant public toilet blocks (These are awaiting redevelopment opportunity/funding or closure decision) Accessibility survey of buildings/facilities undertaken as part of condition surveys (147 properties, 33 car parks) Number of surveys completed per year 17% 7/41 blocks 17% 7/41 blocks 10% 4/39 (8 months ‐
Nov) 15% 6/40 blocks 2 63 buildings,
33 car parks 20 12 buildings, buildings, 33 car 33 car parks parks Public Sector Equality Duty Analysis 12
9% 6/68 (full calendar year 2012) 10% 4/40 7% 4/53 (calendar year) 10% 4/40 13 Buildings 33 car parks Equality Impact Assessment 2008 2009 2010 2011 2012 2013
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Public Toilets 
Promenade & Beach Access including Beach Chalets 
Council Offices 
CCTV Data Gaps None Identified Initiatives 1. The Council has progressed its car park refurbishment programme this year which means our lining e.g. for disabled car parking spaces is compliant with part G of the building regulations relating to car parking. This means better quality spaces for disabled residents and visitors. 2. The Council won the Loo of the year award for the toilets located on the East promenade in Sheringham. These toilets are accessible and big enough for a changing places disabled toilet ( big enough for one adult and two carers) 3. The Council has refurbished it’s reception area and in doing so addressed access issues which existed with the previous reception area. The area is mainly open plan, with much larger meeting rooms for private consultation and an accessible reception desk for customers in wheelchairs. 13
Gender Age Disability Ethnicity Religion or Belief
Gender Reassignment Sexual Orientation
Pregnancy & maternity Sports & Leisure Service The purpose of the Sports and Leisure service is the provision of sports and leisure activities, management of sports facilities, pavilion theatre, parks and open spaces, beach safety, maintenance of the Blue Flag Award status for our beaches and support to a variety of voluntary community organisations. The key test of fairness for this service is: 1. Are any people in protected groups under represented in the take up of service and activities. Public Sector Equality Duty Analysis Equality Impact Assessment 2008 2009 2010 2011 2012 2013 
Leisure & Cultural Services Equality Data The equality data collected for this service is summarised in the table below. Summary of Data Measure Leisure Facility Participation    
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

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Countryside Events    




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Participation figures (total numbers of visitors) are collected, and membership details can provide more data on gender and age. No known issues surrounding access to sports facilities. Two are Lottery builds and Splash is an accredited “Inclusive Fitness Initiative” facility. All three dual use Sports Centres are accessible to wheelchair users. Number of events are recorded but no data regarding those attending. Customer surveys completed annually which provide details regarding gender    
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


Fit Together  Walks Participants   




Mobile Gym  Participants   




Theatre Visitors Number of visitors collected. There is an annual customer survey completed at the Pier Pavilion Theatre which will provide some data including gender and age. The Council is requesting that more equality data is collected in the future This project aims at attracting people 50 years +, but also attracts a larger proportion of women. No data is collected for people with disabilities, current data held on a monthly basis This project aims at attracting people 50 years +, but also attracts a larger proportion of women Data Gaps We use Sport England’s annual physical activity survey to monitor the outcome of our interventions and improvements and to inform new services and changes to existing provision. In addition to this we will improve the monitoring data which we and our contractors collect as we are aware that participation in surveys tends to be lower for certain groups e.g. younger residents. These will be addressed by negotiating with our contractors and the Council’s own data collection for services we provide directly to the public ourselves. We are reviewing any gaps in data relating to Transgender and Religion and Belief during 2014/15. In terms of pregnancy and maternity we aim to develop a short questionnaire which can be distributed via health visitors and midwives to collect feedback on leisure and sports activities which pregnant and post natal women would find useful. Initiatives This year the service has focused on engaging with under‐represented groups of people in sport and physical activities. During the year the service has worked with the Council’s Community Team, Children’s centres, Youth Hubs, Equal Lives, Benjamin Foundation, EP Youth, Youth Advisory Board and YESU to identify residents’ (particularly women, disabled people and young people) barriers to participation in Physical activity / sport. 15
We have: a. Completed an online women and girls survey. b. Completed a participation in sports / physical activity survey with all residents. c. Interviewed women with children at the children’s centres across the District. d. Completed mystery shopper activities at our leisure centres with EP Youth’s Me Time group. e. Met and discussed access to sport and physical activity with the following groups: i. EP Youth’s Young carers group ii. Equal Lives drop in session ‐Equal Lives unite people of all ages who face disabling barriers to get their voices heard and create positive changes. iii. The Benjamin Foundation’s Steven Newing House residents ‐a supported housing project in Fakenham that aims to address the needs of young single homeless people aged 16 – 25. iv. North Norfolk Youth Advisory Board Youth Hubs in Cromer, Mundesley, Stalham, Sheringham and Wells. v. YESU café Sheringham ‐a safe and friendly environment where anyone and everyone can come and enjoy the facilities, access various agencies and receive help for various issues. This input from our community is already helping to shape new services and pilot schemes:  Community Cycle Project – this targets families to encourage physical activity for children and their families. It aims to contribute to the reduction of childhood obesity as well as targeting women and encouraging parents / carers to model healthy behaviour to their children.  Health and Fitness roadshow – this is aimed at key stage 2 children as the obesity levels in children are roughly double between reception and this age group. The roadshow will initially be targeted in those wards where obesity is highest, which typically corresponds to areas with high deprivation and lower educational attainment.  Parent and child classes –feedback from our women and girls survey told us that opportunities need to be designed around women’s lives as they have difficulty finding time to exercise around their child’s needs, let alone find baby sitters to care for their child whilst they exercise. Therefore, we will be piloting exercises sessions for adults to coincide with children’s classes in our dual use centres for example. 16
The results of our engagement with under‐represented groups is also informing a programme of work for which the Council is seeking funding from the Community Sports Activation Fund. Through ensuring wider access to opportunities to take part in sport and physical activity we hope to contribute to reductions in health inequalities. Also this year the Council evaluated the Workout project, which works with people with long term health conditions, physical, learning and sensory disabilities or mental ill health to increase access to the natural environment. The evaluation, which involved participants, led to:  Expansion of targeted work to increase access and volunteering opportunities for people with learning difficulties.  Provision of more weekend activities to engage families and people who can’t access the natural environment during the week.  Widened work experience opportunities to include people with learning difficulties. In addition to the above work, the Leisure Service continues to operate the Mobile Gym. The mobile gym travels to remote, rural locations around North Norfolk that have little or no access to fitness activities. Externally funded and led by the Council, this project provides a range of activity in village hall. In some villages we support residents to apply for funding to create their own community gym so that access to leisure in our communities is sustained 17
Democratic Services The purpose of the Council’s Democratic Service is to manage the Council’s committees and provide member and management support. The key tests of fairness for this service are: 1. Under representation of people in protected groups in District Councillor positions. 2. Under representation of people in protected groups in accessing training opportunities. Equality Data Equality data regarding the representation of people in protected groups represented at the District Council is collected. Equality Impact Assessments are completed for the services budget savings process and service planning process. Equality Impact Assessments None Data Gaps Members are classed as employees under the Equality Act 2010. Consideration as to how the Council can understand their experience of being an Elected Member is an aspect of the service which needs to be explored in addition to the outcome measures relating to inequalities in representation. Training and the support offered by the Council to its’ councillors forms part of the provision we make to our residents to enable a wide range of candidates to stand for election. Therefore the following data gaps have been identified and will be addressed: 1. Application for, the offer of and take up of training opportunities. 2. An exit survey of Members towards the end of their term, and those who step down mid term, covering issues such as: reasons for not standing for re‐election, impact of working life on role as councillor, satisfaction with support offered etc. Initiatives The development opportunities the Council offers are critical to enabling the widest possible range of people to stand for election and be supported to fulfill their role once elected. In the last year the Democratic Services Team have launched a Member’s 18
Development programme which was developed in conjunction with the Members Development group. This new programme offers a range of opportunities to meet councillors availability and needs e.g. bite size training sessions, workshops, and drop ins which cover topics such as: governance, declaring interests, housing allocations, planning and financial strategies. The new programme will, for the first time, enable the service to monitor the take up of learning opportunities enabling it to assess if it is accessible to all members. The first full year of monitoring data will be available in 2014‐
15. The service has hosted a session by the Parliamentary Outreach programme aimed at helping councillors improve their knowledge of wider government and parliamentary opportunities to influence decisions e.g. how to raise issues at parliamentary select committee. In addition to supporting councilors in their role once elected, the Council believes it is important to raise awareness of local democracy within the local community. In the last year, the Council held a school session where students from the local junior school were invited to participate in a mock council. The very serious business of debating and then voting on which biscuits to eat went down very well but illustrated, in a fun way, how councils work, the committee structure, meeting etiquette and the role of members. Knowledge of local democracy and a relationship with the Council is an essential part of widening access to local government decision making. Further improvements which help broaden access to opportunities to become a local councillor has included the introduction of ipads for members which means committee documents can be received by members and, where required, made accessible through the down load of ‘apps’ which read text out or simply enlarge it. A new Council will be elected in 2015 and the Council will be working with members in the spring to develop publicity and an event packed full of information that existing councillors feel it is essential to know before standing for election. By ensuring the right information is provided at the right time we hope to enable a broad range of residents to stand for election. 19
Customer Services The purpose of Customer Services is to ensure the effective delivery of:  Frontline customer services when providing advice, information and resolution to customers contacting North Norfolk District Council and Tourist Information Centres.  Postal services and cashiering  Management of corporate complaints, translation services and frontline customer services Media and Communications  Information Technology  Reprographics  Housing Options. The key tests of fairness for this service are: 1. Are any of the people in protected groups over represented in any complaints made against the Council. 2. Are any of the people in protected groups under represented in customer satisfaction survey scores. 3. Are any of the protected groups over represented in any complaints or dissatisfaction with Council communications. 4. Are any of the protected groups more likely to feel uninformed about local public services? 5. Analysis of complaints and feedback to identify any issues which relate to inadequate ICT provision for a protected group. Public Sector Equality Duty Analysis Equality Impact Assessment 2008 2009 2010 2011 2012 
Customer Service Strategy 
Customer Service Standards 
Communications Equality Data Service Data Results Data Gaps Customer Service Customer Satisfaction. The seven strands we monitored were;  Gender  Age group  Ethnicity  Disability 20
2010/11 results give no indication of any evidence of discrimination. 824 surveys were completed by customers during a number of sample periods. Out of those surveys just The service is currently reviewing how it collects equality data in relation to customer satisfaction and complaints and a 
Communications Information Communication Technology under half completed the equalities section. 
2011/12 data gives no 
indication of any evidence of lower rates of satisfaction between protected groups. The 2010 Staff survey 69% of staff feel well collected data on staff informed. perception of internal communications. The amount they receive, the method of communication and credibility of communication. 2008/9 Place Survey For external collected data about how communications around well informed residents 50% do not feel well felt about local public informed about local services. public services. Older residents are more likely than younger residents to feel informed. For example 64% of residents aged 65 and over feel very or fairly well informed compared with 33% of 35‐44 year olds. Residents tend to feel very well informed about how to vote and how their Council Tax is spent but less informed about local decision making, performance, service standards and how to complain. Staff and member ICT No Data satisfaction survey Sexual orientation Religion/belief Employment status 21
survey is planned in 2014‐15. None. A staff survey is anticipated in 2014‐
15. Currently no equalities data is collected to enable analysis of the results by the protected group of Disability. This will be addressed in the next survey due in December 2013 Initiatives One of the key issues relating to ICT is the role it can play in the requirement to make reasonable adjustments for employees. All staff receive a health and safety assessment upon receipt of their computer and home working stations to identify any potential access issues. The ICT service deal with any issues raised on an individual basis. The Council’s website is performing well and is currently ranked by Sitemorse as 74th out of 428 local authorities. Sitemorse benchmarks the quality of a website by running regular audits and displaying the results via a selection of key performance indicators. Accessibility is determined with respect to the W3C Web Content Accessibility Guidelines and the Council website consistently scores a rating of 8 /10 in this area. This framework provides valuable insight on how to improve the website through making content more accessible. As a result the number of errors on our website has dropped from 90 per week to less than 10 making it much more user friendly. We aim to build on this during 2014‐15, by adopting a more customer focused approach, developing content and online services that cater directly to customer needs and ensure that tasks can be completed as easily and efficiently as possible. In the last year the Communications Team have begun to collate customer access data that will enable the organisation to better understand consumer behavior and in turn drive continuous improvement. Part of this initiative has seen the development and implementation of a queue management system which logs and monitors the volume of traffic providing data such as the length of customers’ wait in reception, the type of transaction e.g. payment, query type and service it is for. This information will be invaluable in identifying and prioritising functions that can be digitally enabled. The Council aims to provide an improved service across all access channels by enabling self service and shifting customer interactions to digital channels where appropriate. The full availability of information and services online will be a significant improvement for those wishing to access council services at remotely, in particular people with mobility or transport issues. The Council has also been making changes to its communication during 2013‐14 and it is now consulting with residents to assess how well informed they feel about particular issues e.g. how and where to vote and how informed they feel about local public services in general. The survey is due to complete in January 2014 and will help inform future improvements to the Council’s Communication and Customer Service. The Council continues to provide INTRAN. The following data shows the usage of the last 3 years. 22
Service Cintra (Face to Face interpreting) Language Line (Telephony interpreting) Pearl Linguistics (Written Translation) Total Cost INTRAN membership cost Overall Total Number of transactions Cost Number of transactions Cost Number of transactions Cost 2008/09 0 £0.00 4 £94.42 5 £744.54 £838.96 £2,000.00
£2,838.96
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2009/10 5 £558.40 1 £20.00 7 £833.80 £1,412.20
£2,100.00
£3,512.20
2010/11 4 £551.37 2 £44.80 8 £1,328.97 £1,925.14 £2,132.00 £4,057.14 2011/12 4 £750.52 3 £72.37 4 £120.00 £942.89 £2,132.00
£3,074.89
2012/13 0 £0.00 1 £58.40 7 £742.24 £800.64 £2,132.00
£2,932.64
Planning The purpose of the Planning Service includes ensuring that the community’s development needs are met in a sustainable way through the production of planning policy documents, the management of development proposals and the protection of the District’s built and natural heritage. The Building Control service ensures that construction is carried out in a safe and energy efficient manner. The service also ensures that accurate property‐based information is conveyed to the public. Typical activity includes:  Processing and determining planning and building control applications.  Engaging with the community in the production of conservation area statements and major development proposals.  Providing general information and advice on planning and property matters to a variety of third parties.  Planning enforcement.  Engaging with the community in the production of planning policy documents including the Site Allocations Development Plan Document. The key tests of fairness for this service are: 1. Are any of the protected groups over represented in any enforcement action e.g. prosecutions or application of sanctions. Are any of the protected groups over represented in dissatisfaction with the planning service? 2. Are any of the protected groups over represented in complaints made against the Planning Service? 3. Are any of the protected groups under represented in any community engagement activity completed by the service? Public Sector Equality Duty Analysis The Council’s Planning Enforcement Policy is due to be reviewed within the next year and will be entitled Enforcement Plan. Public Sector Equality Duty Analysis 2008 2009 2010 2011 2012 
Publicity & Consultation 
Planning Protocol 24
Equality Data The following equality data is collected for this service: 1. Customer satisfaction survey of planning application process. 2. Complaints data. 2010‐11 2012‐13 Customer Satisfaction Data Satisfaction broadly even across protected groups Complaints Data Disaggregated data by protected groups unavailable Representation of protected groups Unavailable. within Planning consultations. Satisfaction broadly even across protected groups Disaggregated data by protected groups unavailable Disaggregated data by protected groups unavailable Data Gaps A survey to assess who engages with the planning system is currently being conducted. It focuses on:  People’s awareness of the Council’s role in planning.  How easy people feel it is to comment on applications.  Reasons why people have not commented on applications. The results will be used to inform how our service operates in the future. Engaging with a wide range of people in our community is essential to ensure our built environment and communities work, as far as possible, for everyone. In the next 12‐18 months the council will be updating its community involvement statement which guides how we talk to our communities when updating our Local Development Framework which will commence in 2015. A satisfaction survey of our customers making planning application will also take place in 2015. 25
Economic & Community Development The Economic and Community Development service is responsible for :  Growth & Community  Coastal  Property Information  Housing & Housing Strategy The purpose of the service is set out below. Growth & The purpose of the Growth and Communities Team is to promote the diversification and Community development of the local economy. This is achieved through:  Projects and initiatives designed to improve: the competitiveness of businesses, employment creation, skills development and business support.  Development and promotion of cultural tourism of the District, supporting and developing creative industries and raising aspirations and developing progression routes for young people. The service provides support and funding for development of community initiatives to improve the social and economic wellbeing of local communities and residents. Coastal Team This team is concerned with coast defences and the impact of coastal change on coastal communities. Housing The Council’s Housing Service is delivered by 3 teams; Housing Strategy, Housing Health and Wellbeing and Housing Options. The Housing Strategy and Housing Health and Wellbeing Team sit within the Economic and Community Development service grouping. The Council’s Housing Services seek to provide everyone in North Norfolk with the opportunity to buy or rent a decent home by: 1. Enabling the provision of low cost home ownership and affordable rented housing. 2. Advertising a range of housing options through the North Norfolk Your Choice Your Home scheme. 3. Bringing empty homes back into use. 4. Providing housing options advice. 5. Providing advice on energy efficiency. 6. Providing grants to enable adaptations for the disabled. 7. Supporting vulnerable people to remain independent in their own homes. The key test of fairness for this service are: 1. Are any of the people in protected groups under represented in accessing the Council’s cultural facilities. 26
2. Are any of the people in protected groups under represented in accessing Learning 4 Everyone services. 3. Over representation of the people in protected groups in unemployment rates. 4. Any under representation of the people in protected groups agreeing that they can influence decisions affecting their local area? 5. Are health outcomes broadly equitable for residents? 6. Any under or over representation of the people in protected groups applying for housing, actively participating in the North Norfolk Your Choice Your Home scheme and being re‐housed in comparison to people in other groups – it has to be noted however that priority is given to housing applicants based on their level of housing need with groups to whom reasonable preference being given being stipulated by government Public Sector Equality Duty Analysis Public Sector Equality Duty Analysis Economic Development Community Empowerment Strategy Youth Engagement Strategy Learning 4 Everyone (L4E) Your Choice, Your Home Scheme Equality Data 2008 2009 


2010 2011 2012   The Growth and Communities Team collect a range of data. The Learning 4 Everyone service collects data about who is access in their services compared to the profile of JSA claimants and the profile of the North Norfolk population and is shown below. 27
2011‐12 2012‐13 2013‐14 % accessing L4E Men Women 53 47 50 50 46 54 % claiming JSA Men Women 65 35 65 35 66 32 % aged 16‐64 census 2011 men Women 49.4 50.6 49.4 50.6 49.4 50.6 2011‐12 2012‐13 2013‐14 accessing L4E % under 25 27 19 19 claiming JSA % under 25 34
32 31 % of working age people aged under 25 census 2011 under 25 15.3
15.3 15.3 % of working age people men 57.8 % of working age people women 55.8 % of working age people none white british 3.6 % of working age people aged 50+ 41.4 % of working age people under 25 15.3 % of working age people disabled 0.03 63 9 35 13 15 2013‐14 % of l4e clients finding new employment 37 Other data collected by the service is detailed below. Service Data Results Community & Coastal Perception that residents can influence decisions in their local area.
Residents who would like to be more involved in local decision making. The resident survey of 2010 shows that: 38% of residents are happy with opportunities for participation in local decision making provided by the council. The 16‐34 age group are the most dissatisfied with opportunities to participate, compared to the over 65s, but also represent one of the groups most likely to be looking for further involvement particularly when it is an issue of interest to them. More women than men cite cost as a barrier to participation. Better transport being needed is cited by disabled people (17%) and residents without a car (42%) as a barrier to participation. 28
Health Outcomes for protected Health figures from the Joint Strategic Needs Assessment groups across a range of ailments identified the following health priorities for the District: Delivery of health services locally, prevention of ill health and promotion of healthy lifestyles and maintaining activity, independence and support for older people. The results are located at http://www.norfolkinsight.org.uk/Custom/Resources/NN_DH
P.pdf Housing Comprehensive equality data is collected for applicants registered for housing on the Housing Register (including those applying as homeless under the homelessness legislation) covering sex, disability, religion/belief, sexual orientation. The Council provides reports monitoring equality data to the North Norfolk Your Choice Your Home Partnership Board. This monitoring allows for identification of under or over representation of people with protected equality characteristics at key stages of the re‐housing process including application, bidding/non bidding and re‐housing. To date no issues have been identified which require changes to the operation of the scheme. Bespoke reports can be produced against all fields included on the online housing application including age and need for adapted or wheelchair accessible accommodation. This information will be used to plan for new housing provision. In terms of data gaps, not all protected groups are considered. The service aims to consider any issues which result from Corporate countywide engagement with representatives from religion and belief groups, Lesbian Gay Bisexual and Transgender groups. It will also identify any under presented groups accessing the cultural facilities with a view to broadening access and increasing revenue for those facilities. Initiatives 1. Business Start up: The Council and partners have established a Business Start up service. It provides free, impartial and confidential advice. It is open to all and can be accessed in a number of ways to ensure accessibility of this service e.g. advice and support via events, enterprise workshops, enterprise mentors and enterprise clubs. 2. The Council is currently applying for funding to establish a micro finance scheme to enable access to lending at cheaper rates for businesses. This is particularly relevant to people who are financially excluded and may struggle otherwise to raise the necessary capital to start up a business and or those people for whom 29
self employment provides flexible working opportunities which may not be available through traditional routes to employment. 3. The Learning 4 Everyone service regular completes environmental audits of its premises to ensure that information about translation services, and safeguarding are available to staff and participants. It also regularly provides equality and diversity training for its staff. 4. The Council implemented its Big Society Fund during 2012. In the current financial year it has supported the following projects: Project Award Details Amount Edgefield village hall £5,000 Works to repair the annex and insulate the main hall. Norfolk & Suffolk 4x4 £1,200
Purchase of Flood Personal Protective Response Equipment to enable volunteers to support emergency services. Little Snoring pre‐ £5,000 Replacement building for Little Snoring Pre – school School. Blakeney Parish £5,000
New play area.
Council Hindringham Village £7,000 Guttering to be replaced and all exterior walls Hall re‐pointed. To replace existing play equipment. Potter Heigham £7,500 Village Hall Management Committee Fakenham Rugby £12,500 Replacement kitchen to enable the club to Union Football Club expand from a sports club to a whole‐
Ltd community facility particularly focusing on children, females 16‐30 and male youths 16‐
25. Thornage Parochial £10,000 To establish community facilities in the village Church Council church (there is no village hall). Sheringham and £10,550 Patrick Hawes Commission, Concerts and Workshop. Cromer Choral Society (SCCS) Langham Playing Field £8,357 Graham Allen Memorial Playing Field. Committee The Poppy Centre £15,000 Installation of toilets and changing rooms. Trust Sidestrand ‐ £9,000 Refurbishment of Sidestrand reading rooms. 30
Community Preservation Society Sculthorpe £5,000 Extension and refurbishment of the kitchen. Many of these projects are concerned with the refurbishment of community building such as village halls. Without such premises there would be no toddler groups, luncheon clubs or dance clubs, all of which bring people together and facilitate connections and friendships. These are the things that bind people together in small rural villages and provide residents with a sense of belonging and community which is the very essence of cohesion. 5. North Norfolk District Council continues to provide funding to 7 local community transport operators with a value of £15,000 per annum. The funding enables local Community Transport Operators (CTO’s) to provide for the on‐going community transport needs of people that either cannot access local mainstream public transport (due to various reasons of poor health, disability, lack of private transport, age, or simply lack the scheduled transport services in their area) to meet their needs. Removing barriers to transport opens up opportunities which people may not otherwise be able to participate in. For example the Kickstart scheme loans mopeds out to people who need transport to get to work, or training, or education. Other schemes the Council Supports are:  West Norfolk Community Transport Project  North Norfolk Community Transport Association (NNCTA) (formerly North Walsham Community Transport Association)  Kickstart  Age Concern Fakenham  Catfield Shopper Bus  Burnham Market Community Car Scheme  WRVS Car Schemes 31
6. The Council continues to support the Youth Advisory Board. This board is currently in the process of commissioning an LGBT support service for young people. 7. The Disabled Facilities Grant Service provides adaptations to allow disabled people to live independently in their homes. This service is available to owner occupiers and private tenants (where landlord agrees to the work and shows tenancy will be long term). The table below details the amount of disabled facilities grant spent and the number of adaptions it equates to. Year 2012/13 2011/12 2010/11 Spend £472,469 £532,994 £896,225 Number of completed adaptions 71 78 154 The Disabled Facilities Grant (DFG) is ‘need led’ and the amount spent each year reflects this. The figures for 2011/12 and 2012/13 are lower than those for 2010/11 as the Council provided £250,000 to Victory Housing Trust (http://www.victoryhousing.co.uk/) to make adaptions for their tenants which increased the ease with which tenants could seek adaptions. This in turn reduced the demand for DFG. Adaptations include, but are not limited to stair lifts, level access showers or extensions to provide wheelchair accessible bedrooms and / or bathrooms. 8. Provision of new build wheelchair bungalows. There is a lack of wheelchair standard bungalows in the affordable housing stock and the Housing Service has identified a need to increase supply across the district and is maximising opportunities to provide these in towns or service villages on both 100% affordable housing schemes and also as part of the affordable housing requirement for market sites. 9. Accommodation 2011/12
2012/13
2013‐14
2014‐15 Est
Wheelchair bungalows 2
1
32
5
4 10. Care & Repair helps people over the age of 60 and those with disabilities or long term ill health who want to remain independent and continue to live in their own home. Care & Repair can offer:  advice about carrying out repairs, maintenance and adaptations to your home  a property survey to see if there are any urgent repairs that we can help you with  help to obtain estimates from reputable builders  advice on any grants or loans which may be available  researching possible charitable funding  help to make sure residents receive all the benefits to which they are entitled links with other organisations that may be able to help 11. The Stay Warm and Cosy scheme allows homeowners and tenants to find out how energy efficient their home is and receive information on what they can do to improve the energy efficiency of their home. The figures below show the number of visits made by Council staff to advise them on staying warm and well. Financial Number of visits year 2012/13 83 2013/14 338 33
Environmental Health The purpose of the Environmental Health Service is to provide a clean and safe environment and emergency planning, the latter to ensure the safety of residents in the event of incidents such as floods. Typical activities include: food safety, infectious disease control, health & safety at work, monitoring of private water supplies, waste enforcement and disposal, nuisance complaints, air quality and other pollution incidents, pest and dog control, licensing, housing standards enforcement and licensing of Houses in Multiple Occupation The key tests of fairness for this service are:  Are any of the protected groups over represented in any complaints or dissatisfaction with the Council’s Environmental Services?  Are any of the protected groups under represented in satisfaction levels for this service?  Are any of the protected groups over represented in enforcement action? Equality Data Given the small numbers of enforcement action and complaints, less than 10 a year, it is not intended to implement monitoring in these areas. Public Sector Equality Duty Analysis Public Sector Equality Duty Analysis 2008 2009 2010 2011 2012 
Environmental Services The Council is currently completing a PSEDA for its Stress Policy. Data Gaps None identified. Initiatives The Council delivers food hygiene courses to local food outlets. Requests for courses in foreign languages are infrequent. However when neighbouring authorities, with higher demand for information in foreign languages, run such courses the Council proactively contacts local food outlets to advise them of the opportunities. The Council works with communities to establish community resilience groups. These are groups of local volunteers or a volunteer who have a full understanding of the issues 34
and threats that are prevalent within the local area and community such as flooding for example. This role involves putting together a simple plan to gather information which may be useful to the community in the event of an emergency. The plan might include a map, lists of vulnerable people e.g. frail elderly, hearing impaired etc, a coordination/meeting point (e.g. village hall or similar), people who possess specialist skills (doctors, nurses etc.), people who possess equipment which could be of use (e.g. 4x4 vehicles, spare bedding) any notable risks for your community (e.g. Flood risk areas, caravan sites etc.). During the coastal flooding in early December, due regard was given to vulnerable and less ambulate individuals, both during the evacuation process and in meeting their emergency shelter requirements. This action was taken in partnership with health and social care professionals. 35
Finance The purpose of the Council’s Financial Services is to:  Manage the Council finances including the billing, collection and enforcement of business rates and Council Tax.  Manage the audit programme.  Administration of the Housing and Council Tax Benefits service.  Detection and prevention of benefit fraud. The key test of fairness for this service is: 1. Does the Council budget adversely impact on any of the people in protected groups? 2. Are any of the people in protected groups under represented in terms of benefit take up? 3. Are any of the people in protected groups over represented in any enforcement action e.g. prosecutions or application of sanctions? 4. Are any of the people in protected groups over represented in complaints made against the service? Public Sector Equality Duty Analysis An Equality Impact Assessment (PSEDA) is completed for the Council’s Budget on an annual basis. Other service specific PSEDAs are listed below. Public Sector Equality 2007 2008 2009 2010 2011 2012 2013 Duty Analysis  Revenues and Benefits  Localisation of Council Tax Benefit Scheme  Fraud Policy As part of the annual budget process members of Management Team (Heads of Service and Corporate Leadership Team) will submit savings proposals. These will include income generation opportunities, reductions in service provisions and options for delivering an existing service in a different way. As part of the process the equality impact is identified, in addition where there are significant changes to a service which are subject to separate reporting processes i.e. outside the budget process the equality impact will be assessed as part of the decision making, for example the withdrawal of the CCTV service from April 2014. In relation to the savings that have been delivered in 36
the current year 2013/14, there were none that were considered to have any negative impact on protected groups. Equality Data, results and gaps Service Data Results Data Gaps None. Procurement Data about Analysis not available organisations which bid for Council contracts. This is part of the pre‐qualification questionnaire organisations are required to complete as part of the tendering process. Benefits Age profile of benefit Figures show that on Data regarding people in applicants. average for the period 2009‐ other protected groups needs January 2013 62% of our to be collected. applicants for Council Tax Benefit are of pensionable The service aims to respond to age, 38% are of working age, the results of corporate / whilst the national average is partnership consultations with 38% pensionable age and people in the protected groups, not covered in the 62% working age. services monitoring systems, For 2013 the proportion of to gain feedback on the applicants of working age is accessibility and impact of the 43.54% (4191). Applicants service and its policies. from people of pensionable age is 56.46% (5435). For benefit purposes the dividing line is the qualifying age for state pension credit which is increasing from 60 before April 2010 to 66 from April 2020. During this financial year it is approximately between 61 ½ to 62. This may be why the figures have changed from previous years. For benefit purposes many people will be of 37
working age longer. Ethnicity of benefit At 31.12.2011 Ethnicity applicants. information of Housing / Council Tax benefit applicants was not held on 70% of claims. Of the 30% that was held, 28% were White British and 2% fell within the other categories. At 16.12.13 the Council has 9629 council tax and housing benefit claimants. Data about ethnicity is held for 9.6% of these. Of these 97% are identify as White British which is in line with our local population profile. Ethnicity of applicants who are prosecuted or have sanctions applied in relation to benefit fraud. Ethnicity information is not held on 24% of applicants who have been sanctioned or prosecuted during 2011/12. Of the 76% that is held 68% are white British and 8 % fall within the white other categories. For the year 2012/13, 23 sanctions were carried and out of these 10 or 43% have declared themselves as white British and 13 or 57% are unknown as they have not completed the ethnic origin part of the form. The results for the Benefits Service is comparable with the North Norfolk demographic information held, this being a predominately white British, older population. However, 38
findings are not fully conclusive due to the limited information held or volunteered by our customers. Information is limited as claimants have either: chosen not to provide information about their ethnicity, been a recipient of benefits before the equalities monitoring was introduced or the claim originated from a government department which doesn’t collect equalities monitoring data. (It should be noted that there is legislation in respect to Housing/Council Tax Benefit which prohibits the award of Housing / Council Tax Benefit for some people from abroad. These regulations include immigration status, right to reside and habitual residence. This may also cause variance in findings). 39
Organisational Development The purpose of the Organisational Development Team is to: Facilitate and support the corporate/business objectives of the Council through effective human resources management, performance management, risk management, equalities and electoral services. Human Resources Comprehensive equality data is collected by Human Resources on behalf of the Council to monitor employment practices and is available at www.northnorfolk.org/community/4967.asp This information is also reported on an annual basis alongside the Council’s annual report. The key trends show:‐  The percentage of staff (by gender) working full and part time has remained fairly consistent over the past 2 years with more females employed than males on a full and part time basis  The number of employees aged 39 and below has increased from 31% to 32% of the workforce in 2012/13  The number of females in the top 5% of earners has increased from 37% in 2011/12 to 44% in 2012/13  Opportunities for staff to move into different posts across the Council increased from 21 to 32 between 2011/12 and 2012/13 and approximately half of this in each year were due to promotion  Since 2007 the Council has achieved a retention rate of 96% of staff returning from maternity leave. This could be attributable to the flexible working opportunities provided which include flexitime, job sharing and other alternative working patterns. 11 flexible working requests were made during 2012/13 and all of these were agreed Staff Engagement We regularly consult with our employees and use a variety of mechanisms which include:‐ staff focus group, staff suggestions, Joint Staff Consultative Committee. Investors in People assessment and staff surveys. 40
We also engage with and support staff on an individual basis (as required) to help resolve any issues they may have. This could include matters raised in relation to disability, chronic illness and poor health relating to pregnancy. Staff Survey We periodically run specific staff surveys or use the reassessment process under the Investors in People framework to find out how staff feel about working for the Council. Staff surveys have included specific questions related to equality and diversity from the perspective of an employee and as a provider of services. Joint Staff Consultative Committee The Council has a Joint Staff Consultative Committee on which the membership comprises of UNISON, Elected Members and representatives of management. The terms of reference for this committee include establishing regular methods of negotiations between the Council and its staff and to encourage positive working relationships and to resolve differences. Staff Focus Group The purpose of the group is to discuss, in an informal and constructive way, matters of interest and concern to staff and to propose solutions so as to contribute to the efficiency and effectiveness and health and wellbeing of staff at the Council. All services are invited to send a volunteer or nominated representative and coverage across the Council is good. A representative from the Corporate Leadership Team attends as does the Cabinet member with the portfolio for Human Resources. Public Sector Equality Duty Analysis The workforce profile and results of engagement activity is monitored and analysed against a number of criteria for the purpose of carrying out ‘Public Sector Equality Duty Analysis’ for policies, procedures and functions across the Council. When a policy is reviewed or updated, the assessment is also reviewed along with relevant data. Public Sector Equality Duty Analysis 2009 2010 2011 2012 Attendance & Authorised Absence Policy and   Procedures Bullying Policy & Procedure  Equal Opportunities Policy (under review in 2014)

Maternity Scheme (under review in 2013)  Community Empowerment & Consultation Strategy  Maternity Support Leave Scheme  Pandemic Influenza Policy  People Strategy & Development Plan (under review in  2013) Recruitment Procedure – guidelines for managers  41
Corporate Learning Training and Development (systems, processes and procedures) Disciplinary & grievance ( systems, processes and procedures) Transgender Policy and Procedure Pensions, Retirement and Discretionary Compensation Payments – Policy Statements Domestic Abuse Guidance       Pay Gaps The Council adopted its new pay model during 2012 and new employee contracts were implemented. There is further work scheduled during 2014 to review salary levels and allowances. The Council operates a job evaluation scheme which covers all employees. Key Tests of Fairness The Human Resources service would be required to advise the Council on key tests of fairness relating to the composition of the workforce and report where an issue is identified through routine monitoring as and when appropriate. These include: 1. Are any of the protected groups under represented in: a. The workforce. b. Job application process e.g. applications, short listing, success rates including variations in attrition rates from the job application process for new posts and for promotions. c. Training opportunities e.g. applications and up take. d. Flexible working requests. 2. Are any of the protected groups over represented in: a. Grievances. b. Disciplinaries. c. Leavers from the Council’s workforce. d. Dissatisfaction with the experience of working at NNDC. 3. Pay gaps for protected groups. Data Gaps Recent guidance issued by the Equality and Human Rights Commission states the Commission would normally expect to see additional information (for listed authorities with 150 staff or more) 42
This means the Human Resources service will develop, where confidentiality can be maintained, appropriate monitoring systems to address the new data requirements issued by the EHRC. These will be:  the race and gender and age distribution of the workforce at different grades, and whether they are full or part time  the disability distribution of the workforce by full and part‐time status.  information about occupational segregation. In addition we will introduce the full range of protected characteristics to the monitoring questions included in the staff survey. However, we will only publish and report data where confidentiality can be maintained. Workforce data is collected from April to March each year. The complete set of data for 2013‐14 will therefore be published in our Annual Report in July 2014. Some of the data, described above, is not published as it would compromise confidentiality. However if you would more information about this or have any questions please contact the Human Resources team on 01263 516035. Cohesion and Harassment This service also contributes to the Council’s responsibility to promote good relations between people of different back grounds and to eliminate harassment. This is through our work to tackle Hate Crime. Equality Data The Council is a signatory of the Norfolk Hate Free Pledge. The protocol has been Equality Impact Assessed and we regularly monitor Hate Incident and Hate Crime statistics which are collected by the police. This data is collected by:  Geographic district  Type of hate crime / incident e.g. race, faith, homophobic, transphobic, disabled and hate other.  Type of incident e.g. violence against the person, criminal damage, theft other, crime other, burglary dwelling, burglary non dwelling, robbery, sexual offences and theft from motor vehicle. Hate Crimes 43
Total Great Yarmouth South Norfolk Broadland Norwich Citry North Norfolk Breckland Kings Lynn & West Norfolk Period In the last 2 years around 1,000 Hate Crimes have been reported in Norfolk. The table below shows the figures for North Norfolk in comparison to other authorities in the County. Jan 2010‐Jun 2010 30 24 15 97 16 20 47 249 Jul 2010‐Dec 2010 58 28 28 115 17 35 56 337 Jan 2011‐jun 2011 61 43 11 118 20 18 53 324 Jul 2011‐dec 2011 74 33 21 81 17 20 58 304 Jan 2012‐ jun2012 35 28 11 92 11 16 40 233 Jul2012‐dec2012 31 36 12 86 18 18 35 236 In North Norfolk the figures have remained steady with the exception of a six month period in 2011. The type of hate crime for this area tends to be related to Race and Disability. This tends to be the pattern for the County, with the exception of Norwich City. Whilst the City’s most common type of hate crime is race, the second most common form of hate crime fluctuates between disabled and homophobic. The profile of victims for the county tend to be from a minority ethnic background, mainly men and below the age of 60, particularly between the ages of 30‐39. C North Norfolk
D South Norfolk
E Broadland
F Norwich City Council
G Great Yarmouth
Total
Indicator
Believed Disabled
Believed Faith
Believed Hate Other
July 2011 ‐ December 2011
Believed Homophobic/Transphobic
Believed Race
Total
Believed Disabled
Believed Faith
Believed Hate Other
January 2012 ‐ June 2012
Believed Homophobic/Transphobic
Believed Race
Total
B Breckland
Period
A Kings Lynn & West Norfolk
Hate Crimes
14
1
3
5
51
74
4
1
4
4
26
39
9
1
1
5
15
31
7
0
2
4
16
29
12
0
1
1
8
22
6
0
2
1
4
13
8
0
1
3
8
20
1
0
2
0
13
16
8
0
0
0
9
17
0
0
3
1
8
12
11
4
1
12
56
84
8
3
5
15
64
95
17
2
5
7
28
59
12
1
3
1
25
42
79
8
12
33
175
307
38
5
21
26
156
246
44
In d i c a t o r
A Kings Lynn & West Norfolk
B Breckland
C North Norfolk
D South Norfolk
E Broadland
F Norwich City Council
G Great Yarmouth
Total
H ate C rim e s
J an 2 0 1 2 ‐ J u n 2 0 1 2
B e lie ve d R ac e
B e lie ve d H o m o p h o b ic / Tran sp h o b ic
B e lie ve d Faith
B e lie ve d D isab le d
B e lie ve d H ate O th e r
To tal
27
4
1
3
0
35
17
4
0
7
0
28
4
1
0
6
0
11
13
1
0
1
0
15
8
2
0
0
0
10
66
15
3
7
1
92
25
1
1
12
0
39
160
28
5
36
1
230
J u ly2 0 1 2 ‐ D e c 2 0 1 2
B e lie ve d R ac e
B e lie ve d H o m o p h o b ic / Tran sp h o b ic
B e lie ve d Faith
B e lie ve d D isab le d
B e lie ve d H ate O th e r
To tal
20
4
1
4
0
29
17
10
0
9
0
36
4
2
0
6
0
12
13
1
0
4
0
18
10
4
0
4
0
18
59
5
0
17
0
81
21
5
0
8
0
34
144
31
1
52
0
228
P e ri o d
Due to information, from the British Crime Survey and anecdotal evidence, regarding the under reporting of Hate Crime, the Multi Agency Partnership for Hate Crime, of which the Council is a member, ran a campaign to increase reporting. To date this does not appear to have resulted in an increase in reporting. Domestic Violence The table below gives the figures for all Domestic crimes and incidents in North Norfolk for the last three financial years and also the figures for the county as a whole. North Norfolk
Countywide
Domestic
Crimes
Domestic
Crimes and
Believed
Incidents
Incidents
Domestic
(Non-crime) Total
2010/11 250 705
955
2011/12 299 839
1138
2012/13 273 883
1156
Total 822 2427
3249
Domestic
Crimes
Domestic
Crimes and
Believed
Incidents
Incidents
Domestic
(Non-crime) Total
3286 8289
11575
3444 9506
12950
3211 9895
13106
9941 27690
37631
Key data relating to domestic violence shows that:  The victim profile in the county is 80% female and 20% male.  The main age group affected are the 19‐24 year olds.  The ethnicity of victims tends to be white North European at 85%. 45




The figures show that whilst the number of incidents is relatively steady the number of cases with a medium risk grading has increased. 30% of Domestic Abuse crime is committed by repeat offenders. The ethnicity of offender is predominantly White North European. The primary offending age group is 18‐24 though the 20‐39 age group account for 61% of all offenders and suspects. Data Gaps No data gaps have been identified in respect of Domestic Violence. Initiatives Members of our Housing Team attend the monthly MARAC (Multi Agency risk Assessment Conference) meetings, offer advice and support to cases that are relevant to North Norfolk DC and visit the refuge within North Norfolk on a monthly basis offering housing options advice. Electoral Services The purpose of the Council’s Electoral Service is to: Manage all elections, parish polls, and referenda and revise and update the Parliamentary and Local Government electoral registers. The Council collects data on the number of Disability Discrimination Act (DDA) compliant polling stations and information about how well informed residents feel about how and where to register to vote. PSEDAs are completed for the services budget savings and the equality duty is considered as part of core activity such as polling reviews. This service is currently completing an PSEDA for its Performance Standards. Data  97.7 % of our polling stations are Disability Discrimination Act compliant.  50% of our residents feel very well informed about how and where to register to vote. A further 39% feel fairly well informed. The key test of fairness for this service is: 1. Under representation of protected groups in electoral turnout. 2. Lower satisfaction with how and where to register to vote amongst protected groups. Data Gaps 46
The Council will used published data and recommendations from secondary sources to inform our practice in this area. The Council is also using the move to individual electoral registration to target harder to reach groups to improve residents satisfaction with their ability to register to vote. For example we will be targeting residents in care homes, young people and houses of multiple occupation which typically house some of the migrant workers in our District. 47
Section 4: Contact Us If you would like to find out more about anything in this summary or to access NNDC equality data go to http://www.northnorfolk.org/community/4967.asp or contact us at: Performance Unit North Norfolk District Council Holt Road Cromer Norfolk NR279EN 01263 516214. performance@north‐norfolk.gov.uk 48
APPENDIX A ‐ PROCUREMENT We have a Procurement Toolkit available which provides officers with a whole host of guidance and templates in relation to the Council’s procurement practices, including how to build equality into the procurement process. Full and effective consideration of equal opportunities issues can be achieved at various stages of the tendering process, and the guidance covers the following areas: Packaging of Contract – the Council is committed to a mixed economy using public, private and voluntary sector organisations to deliver high standards and value for money services to meet the needs of local people. Points to consider include: • The packaging of services for tendering can provide opportunities for the voluntary/community sector. • Inappropriate aggregation of contracts may exclude smaller businesses, e.g. smaller contracts may be more responsive to the needs of service users. • Are there aspects of the service that require specific ‘added value’? Specification ‐ The specification defines the output/performance required, what the provider must supply and what will be paid for. This would include service or policy aims and objectives which will have been Equality Impact Assessed. It includes what you require the Tenderer to do by way of promoting equal opportunities information and practice. Contract Conditions ‐ Contract Conditions deal with the rights and responsibilities of each party. This is likely to include the specification, method statement, tenderers’ response to the method statement, drawings, letters of clarification etc. Method Statement ‐ A Method Statement is a detailed statement provided by the Tenderer on how they intend to meet the requirement laid down in the specification. Tenderer Selection – when completing a tender, prospective suppliers have to provide information for us to assess their suitability to tender by completing a questionnaire. • Part 1 of the questionnaire includes the ‘six approved’ questions on race relations and a question on equal opportunities legislation. It should be noted that if a questionnaire reveals a negative or contra‐indicator, this does not automatically disqualify a bidder. If a company has been subject to a tribunal or investigation, this can result in the company implementing good policy and procedures, so we test negative answers. • Part 2 of the questionnaire is used to provide technical information where appropriate i.e. assessing service providers’ capability in meeting the requirements of a contract. 49
Tender Evaluation – The quality and price evaluation of tenders is an important part of our value for money approach to procurement. We choose the tender that gives us the best balance of quality and price, and not just the lowest price. The basic principles of evaluation are the same for all specifications of the contract. Evaluation methods should be fair and consistent, against relevant and objective criteria to find the tender that is most economically advantageous or which offers the best overall long‐term value for money. Performance Monitoring ‐ Performance monitoring is a system of regular checks to ensure that the performance meets the specification. The Contractor may also be required to provide other equal opportunities information about the service being delivered such as usage figures for example. (These are developed by client departments). i
Gender Identity and Research Education Society 2009.
50