North Norfolk District Council
Equalities Data Annual Report
DRAFT
January 2013
If you require a large print copy or other accessible format
e.g. easy read, audio or alternative language please contact
the Performance Unit on 01263 516052
1
Contents
Introduction
Section 1: Equality Demographics
Section 2: How we consider the public sector equality duty in our decision making
4-5
6-13
Section 3: Information about our services and policies
14-46
Section 4: Contact Us
47
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Introduction
This document has been produced to tell you about the work that North Norfolk
District Council does to ensure fairness and equality in our District. The Council
aims to place equality and diversity at the heart of everything it does to ensure
our residents, staff and employees are free from discrimination, harassment, and
victimisation, that we promote equality of opportunity for everyone and encourage
good relations between people of different backgrounds.
Why does the Council need to do this?
The Equality Act 2010 requires the Council to pay due regard to the way it can:
1. Eliminate discrimination, harassment, victimisation.
2. Promote equality of opportunity for everyone
3. Encourage good relations between people of different backgrounds.
These are called the three aims of the public sector duty. Further to this, there
are specific duties which require us to publish our equality objectives at least
every four years and our equalities data annually, which must show:
1. How the authority has paid due regard to the 3 aims of the public sector
duty.
2. That the authority consciously thought about the 3 aims of the public
sector duty in its decision making.
3. Data relating to our employees, as we have over 150 employees within
our organisation.
4. Information relating to people affected by our policies and services.
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About North Norfolk1
There are around 101,000 people living in North Norfolk. It is a very rural area
with a long stretch of coastline and 7 market towns. The main industries are
agriculture and tourism with some manufacturing. The population is
predominantly older, White British and there is a slightly higher than average
number of residents living with a long term limiting illness. Currently there are
no accurate figures regarding gay or transgender residents but estimates place
this group of residents at around 6% of our population. There are small religious
minorities in the District.
Protected
characteristic
Gender
Religion &
Belief
Trends
The gender split has remained the same between 2001 and
2011, with 48% being men and 52% women. This follows the
regional and national trend,
Since 2001 the most notable changes are that the:



Age
Ethnicity
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Number of residents identifying as Christian has
dropped significantly.
Number of people stating no religion has risen
significantly.
Religious minorities in the District, with the exception of
Sikhs and Jewish, have seen an increase although their
numbers remain relatively small.
This follows the national and regional trend, although the
only decrease in minority groups for these areas is Jewish.
The 2011 results show that North Norfolk has an ageing
population. The age group showing the biggest increase is in
the over 65‟s. There are small increases in other age groups,
16-29, 45-64 and decreases for the 30-44 and 0-15 age
groups.
This is largely in line with the national and regional trend with
the exception of the 0-15 age group which show an increase at
these higher geographic levels.
The ethnicity of North Norfolk is predominantly White British
96.6%, a decrease of 1.18. This does follow the national and
regional trend, although the change is less marked. For
example the White British population in England and the East
Census 2001 and 2011
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have fallen from 86.99% to 79.8% and 91.45% to 85.3%
respectively.
All ethnic minority groups have recorded an increase since
2001 nationally and regionally except for the ethnic group Irish.
The same is largely true in north Norfolk with the exception of
Pakistani residents also recording a decrease.
In North Norfolk the largest percentage increase was seen for
the category of Asian/Asian British of 122%, though the
numbers remain relatively small at 239. The largest ethnic
minority group in north Norfolk are those classed as White
Other at around 1,700.
Disability
For more information about our population, you can access our equality
demographics resources at www.northnorfolk.org/community/4967.asp which
provides data about the protected characteristics in spreadsheet and map format.
As further data from the 2011 census is released our demographic analysis will
be updated.
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Section 1: How we consider the public sector equality duty in our decision
making
The equality legislation applies in respect of :disability, age, sex, race, gender reassignment, sexual orientation, religion and belief, marriage and civil
partnerships as well as pregnancy and maternity. These are called the protected
characteristics.
This section shows how the Council manages equality and integrates
consideration of the public sector equality duty into our business planning,
processes and partnership work.
Equality Impact Assessments
To identify equality issues at North Norfolk District Council, we complete Equality
Impact Assessments (EQIA) on our Policies and Functions, engage with
residents, staff and members, use local and national research, performance
indicators and monitoring data. Impact Assessments are the Council‟s method for
assessing the effect or the likely impact of its functions and policies (the things
we do and decisions we make), on residents, visitors and employees.
When reviewing our policies and functions we need to be able to answer the
following questions:
1. How much a service or policy affects people from different backgrounds.
2. Which of the equality duties are advanced or blocked by a given service or
policy?
3. Is there any reason to believe that people from some groups are or could
be adversely affected by our services or policies?
Services judge whether an EQIA is required based on whether a proposal affects
residents or staff and whether there is evidence of difficulties accessing services
or community tensions.
Each Equality Impact Assessment is published on our website and detail the
information used, resident and stakeholder involvement, any adverse impact
found and action plans to address the issues and improve equality, community
relations and reduce harassment. Our Equality Impact Assessment guidance can
be found at www.northnorfolk.org/community.4967.asp A range of data is used
when completing Equality Impact Assessments including:
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Census 2001 and 2011.
Norfolk Insight. (Data Observatory)
Workforce profile.
Domestic Abuse and Sexual Violence Crime Statistics.
Hate Crime and Hate Incidents Statistics.
Locally commissioned research.
6

Equality and Human Rights Commission publications.
Other information we utilise comes from our community engagement and
consultation work. This involves:
Talking to staff
Talking to staff and members e.g. Staff surveys, flexible working surveys, focus
groups, staff suggestion box, appraisals, one to one supervisory sessions with
line managers and briefings.
Consulting residents
To consult with residents we use, resident surveys, Disability organisations,
surveys and focus groups.
Consulting other organisations
We liaise with other organisations including other Council‟s and specialist
voluntary and community organisations e.g. Norfolk Constabulary, Norfolk
County Council,
Managing Equalities
The diagram on the following page provides an illustration of how equalities is
managed within North Norfolk District Council.
7
The following diagram illustrates how equalities is managed within the authority.
Chief Executive.
Corporate LeadershipTeam
Comprised of Chief Executive & two corporate Directors.
Senior Management Team
Comprised of Heads of Service
Services:
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All services have 3 key equalities
responsibilities.
Economy and
Community.
Customer Service.
Assets and Leisure.
Finance.
Environmental Health.
Development
Management (
Planning)
Legal Services.
Corporate and
Democratic Services.
Organisational
Development.



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Prepare plans to address the
issues.
Monitor the improvements.
Complete Equality Impact
Assessments.
Overview and Scrutiny Committee
A Committee of Councillors which scrutinises how well the Council provides services.
Cabinet
A committee of Councillors which
considers recommendations made by the Corporate Leadership Team.
Roles and responsibilities
Chief Executive
The Chief Executive provides vision and leadership on equality issues within the
Council and with partners.
Cabinet
The Cabinet is a group of senior Councillors from the ruling party and makes
decisions on important matters across the whole range of Council activities. It will
usually be where preliminary debates about budget and policy matters are had,
before going to Full Council for resolution. Policies and recommendations about
services, where there is a high relevance to the public sector equality duty and
the Council‟s budget are impact assessed and the councillors made aware of
equality issues as part of the usual running of the committee.
Corporate Leadership Team
The Corporate Leadership Team is comprised of the Chief Executive and the two
corporate directors. They also make decisions about the Council corporate
approach to Equality and Diversity and our performance in this respect. A
member of this team represents the Council at the County Equality & Community
Relations Board to ensure it participates in and benefits from strategic discussion
regarding equality and cohesion in Norfolk.
Senior Management Team
The Senior Management Team is comprised of the Council‟s Heads of Service
(those who are responsible for service areas). They are responsible for:
 Screening of council policies and functions.
 Completion of Equality Impact Assessments (including partnership EqIAs).
 Inclusion of equality objectives and monitoring in contracts, service level
agreements and policies as appropriate.
Overview & Scrutiny
This Committee looks in detail at the Council's efficiency, economy and
effectiveness, to ensure the Council continuously improves the work it does. The
Overview and Scrutiny Committee can also undertake detailed investigations into
the way services are provided and managed, and how taxpayers' money is
spent.
In terms of Equality & Community Cohesion, it can consider how well these
issues are considered in the way we provide our services and the level of
progress the Council is making on this issue.
A diagram illustrating how the public sector duty is integrated into our core
business processes is provided on page10.
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Aims
Deliver services and implement policies fairly and equitably in accordance
with the Council’s Equality Policy, and in compliance with legislation.
Planning
Key Documentation
Completion of or review of Equality
Impact Assessment for service area or
policy.
Inputs:
 Review of monitoring data e.g.
service satisfaction, usage figures,
perceptions, outcome measures.
 Consultation with service users
and non service users.
 Local and national research.
Outputs
 Objectives, aims, targets and
actions to reduce identified
inequalities, improve community
relations and promote equality of
opportunity.
Completed and signed off
Equality Impact Assessment
(EQIA) form.
Action
Implementation of projects /
programmes of work.
Monitoring
Monitor outputs e.g. progress with
projects.
Monitor Outcome e.g. impact of
intervention
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Service Plan with actions
from EQIA included.
Equality Objectives. Annual
equalities data.
Key Documentation
Project brief.
Performance indicators
Contract Specification
Key Documents
TEN progress reports.
Annual publication of
equalities data.
Partnership working
The Council quite often will work in partnership with another organisation to
deliver a service. Where partnerships do not have a separate legal identity in
their own right, they will not be bound collectively by equality duties. However,
the partners (public authorities) will individually and must ensure that they give
due regard to equality in relation to the work of the partnership.
Where partnerships have a separate legal entity and we procure services or have
service level agreements with them, we include equality objectives and
monitoring requirements in our contracts and service level agreements.
Service delivered by NNDC
Progress on equality objectives
monitored by the service.
Equality Impact
Assessment
Service Plan
Equality objectives from the
EQIA are included in Service
plans.
Service Delivered by Contractor
Equality objectives and monitoring
requirements included in contract
specification.
Services Delivered in Partnership
(non legal)
Equality objectives and monitoring
incorporated into the partnership
work programme.
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Procurement
As a major procurer of goods and services in the north Norfolk area, we have a
responsibility to ensure that the suppliers and contractors with which we conduct
business do not operate in a way that contradicts legislation or the Council‟s
policy on equality.
We have a Procurement Toolkit available which provides officers with a whole
host of guidance and templates in relation to the Council‟s procurement
practices, including how to build equality into the procurement process. Full and
effective consideration of equal opportunities issues can be achieved at various
stages of the tendering process, and the guidance covers the following areas:
Packaging of Contract – the Council is committed to a mixed economy using
public, private and voluntary sector organisations to deliver high standards and
value for money services to meet the needs of local people. Points to consider
include:
•
•
•
The packaging of services for tendering can provide opportunities for the
voluntary/community sector.
Inappropriate aggregation of contracts may exclude smaller businesses,
e.g.smaller contracts may be more responsive to the needs of service
users.
Are there aspects of the service that require specific „added value‟?
Specification - The specification defines the output/performance required, what
the provider must supply and what will be paid for. This would include service or
policy aims and objectives which will have been Equality Impact Assessed. It
includes what you require the Tenderer to do by way of promoting equal
opportunities information and practice.
Contract Conditions - Contract Conditions deal with the rights and
responsibilities of each party. This is likely to include the specification, method
statement, tenderers‟ response to the method statement, drawings, letters of
clarification etc.
Method Statement - A Method Statement is a detailed statement provided by
the Tenderer on how they intend to meet the requirement laid down in the
specification.
Tenderer Selection – when completing a tender, prospective suppliers have to
provide information for us to assess their suitability to tender by completing a
questionnaire.
•
Part 1 of the questionnaire includes the „six approved‟ questions on race
relations and a question on equal opportunities legislation. It should be
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noted that if a questionnaire reveals a negative or contra-indicator, this
does not automatically disqualify a bidder. If a company has been subject
to a tribunal or investigation, this can result in the company implementing
good policy and procedures, so we test negative answers.
•
Part 2 of the questionnaire is used to provide technical information where
appropriate i.e. assessing service providers‟ capability in meeting the
requirements of a contract.
Tender Evaluation – The quality and price evaluation of tenders is an important
part of our value for money approach to procurement. We choose the tender that
gives us the best balance of quality and price, and not just the lowest price. The
basic principles of evaluation are the same for all specifications of the contract.
Evaluation methods should be fair and consistent, against relevant and objective
criteria to find the tender that is most economically advantageous or which offers
the best overall long-term value for money.
Performance Monitoring - Performance monitoring is a system of regular
checks to ensure that the performance meets the specification. The Contractor
may also be required to provide other equal opportunities information about the
service being delivered such as usage figures for example. (These are developed
by client departments).
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Information about our services and policies
The Council‟s services are:
1.
2.
3.
4.
5.
6.
7.
8.
9.
Assets and Leisure
Corporate and Democratic Services.
Customer Service
Development Management
Economy and Community
Environmental Health
Finance
Legal
Organisational Development
For each service we have been through a process to identify:
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the key activities listed in their current service plans.
those areas which have high relevance to the public sector equality duty.
the key test of fairness for the service i.e. the broad key questions which
need answering in order to determine how fair or equitable they are.
the equality data currently collected.
data gaps.
Equality Impact Assessment data.
any project work which has been implemented to address inequalities
which have been identified.
In the following pages each of the above services has prepared a statement
summarising the above data. Due to the quantity of data, services have provided
a summary of the findings of the data and a web link to the data files.
www.northnorfolk.org/community4967.asp Where confidentiality can not be
maintained, a summary of findings is provided or the data is not published.
Addressing Data Gaps
On a regular basis (at least six meetings per year per manager) the Council‟s
Policy & Performance Unit works with Service Managers to address performance
issues and to provide support in preparing service plans through advice and
support sessions. Following the publication of this document, having identified
equalities data gaps, the Performance Unit will continue to work with Service
Managers to further refine and develop systems to provide the information the
Council requires in order to continue to consider the public sector equality duty in
its decision making. Details about this progress and the results of the data
collection will be reported annually as part of the fulfillment of our specific duties
in addition to the use of data in our policy making and service planning.
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The Policy & Performance Unit will support services to develop new data
systems where we currently have gaps. Additionally, improvements will be
explored to improve the accessibility of our published data including presentation
of data in graphical and trend format as well as exploring with partner agencies
collection of data for thematic issues were a range of partners work together to
tackle specific issues.
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Assets & Leisure
This team covers:
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Property Services which covers the management of the Council‟s land and
property assets as outlined in the Asset Management Plan
Sports and Leisure Service.
The key tests of fairness for this service are:
1. Any under or over representation of people in protected groups in
complaints against the service.
2. Number of non Disability Discrimination Act (DDA) compliant Public
Conveniences as proportion of the total stock.
3. Percentage of NNDC premises which are DDA compliant.
Equality Data
The data below has been introduced following the completion of the Equality
Impact Assessments (EQIAs) for Property Services. No data gaps have been
identified for this service.
Performance Data
Records of public complaints related to
Equalities issues (as % of total complaints)
2009/10
5%
10/199
2010/11
7%
10/140
2011/12
10%
4/39 (8
months Nov)
Number of Non-DDA compliant Public
Conveniences as % of total provision.
Review of current non DDA compliant public
toilet blocks (These are awaiting
redevelopment opportunity/funding or
closure decision)
Accessibility survey of buildings/facilities
undertaken as part of condition surveys (147
properties, 33 car parks)
Number of surveys completed per year
17%
7/41
blocks
17%
7/41
blocks
15%
6/40
blocks
2
63
buildings,
33 car
parks
20
buildings,
33 car
parks
16
2012
9%
6/68 (full
calendar
year
2012)
10%
4/40
12
buildings,
33 car
parks
Equality Impact Assessments
Equality Impact Assessment
Public Toilets
Promenade & Beach Access including
Beach Chalets
Council Offices
2008
2009
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2010
2011
2012
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Data Gaps
None Identified
Initiatives
1. Five of the six received complaints relating to equalities issues concerned
public conveniences and all of these were in respect of the practice of
closing the disabled toilets at the same time as the remainder of the toilet
provision was locked, thereby denying access to the public who had a
RADAR key. Following discussions with a local access group, it has been
agreed as a trial, that one of the disabled elements of a public
convenience is not locked when the general facilities are closed. To date
(after 6 months) no adverse incidents have occurred.
2. The public conveniences located adjacent to Market Street, North
Walsham have been closed and replaced with new provision nearby in
Vicarage Street which has disabled provision.
3. The Council has provided new public toilet provision at East Promenade,
Sheringham with new fully complaint disabled provision. This facility is a
replacement for the closed public conveniences at East Cliff, Sheringham
which had no disabled facilities or access.
4. Hot water provision has been included in all disabled toilets within the
public conveniences. Taps have been fitted that are accessible.
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5. Issues identified in the 2009 Assessments and 2010/2011 surveys relating
to aspects of the public conveniences that were not DDA compliant i.e.
colour differentiation, have been addressed as part of the public
convenience improvement programme.
Sports & Leisure Service
The purpose of the Sports and Leisure service is the provision of sports and
leisure activities, management of sports facilities, pavilion theatre, parks and
open spaces, beach safety, maintenance of the blue flag award status for our
beaches and support to a variety of voluntary community organisations.
The key test of fairness for this service is:
1. Are any people in protected groups under represented in the take up of
service and activities.
Equality Impact Assessments
Equality Impact Assessment
Leisure & Cultural Services
2008
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2009
2010
2011
2012
Equality Data
Age
Disability
Ethnicity
Religion or
Belief
Gender
Reassignme
nt
Sexual
Orientation
Pregnancy
& maternity
Summary of Data
Gender
The equality data collected for this service is summarised in the table below.
Measure
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Countryside 
Events
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Fit Together 
Walks
Participants
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Mobile Gym 
Participants
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Participation figures (total
numbers of visitors) are
collected, and membership
details can provide more data
on gender and age. No known
issues surrounding access to
sports facilities. Two are Lottery
builds and Splash is an
accredited “Inclusive Fitness
Initiative” facility. All three dual
use Sports Centres are
accessible to wheelchair users.
Number of events are recorded
but no data regarding those
attendees. Customer surveys
completed annually which
provide details regarding gender
Number of visitors collected.
There is an annual customer
survey completed at the Pier
Pavilion Theatre which will
provide some data including
gender and age.The Council is
requesting that more equality
data is collected in the future
This project aims at attracting
people 50 years +, but also
attracts a larger proportion of
women. No data is collected for
people with disabilities, current
data held on a monthly basis
This project aims at attracting
people 50 years +, but also
attracts a larger proportion of
women
This project specifically aims at
Leisure
Facility
Participatio
n
Theatre
Visitors
North
19
Norfolk
Workout
Project
attracting volunteers, people out
of work, and includes a large
proportion of people with
disabilities. Only data stating
that the person has a disability
is collected.
Data Gaps
The service needs to extend the people in protected groups it collects data on in
order to be able to consider the equality duty in its decision making.
We aim to address the gaps relating to Transgender and Religion and Belief via
qualitative work completed with our statutory partners during 2013/14. In terms
of pregnancy and maternity we aim to develop a short questionnaire which can
be distributed via health visitors and midwives to collect feedback on leisure and
sports activities which pregnant and post natal women would find useful.
The remaining gaps in data, e.g. disability and ethnicity will be addressed when
the contract for the leisure centres is re-let in April 2014. We also aim to identify
any under represented groups accessing the leisure and sports facilities and
events with a view to broadening access and increasing revenue for those
facilities through a residents survey spring 2013.
Initiatives
Continued support of Multi-sports sessions for disabled residents with the North
Norfolk Sports & Leisure Action Group.
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Corporate & Democratic Services
The purpose of the Council‟s Democratic Service is to manage the Council‟s
committees and provide member and management support.
The key tests of fairness for this service are:
1. Under representation of people in protected groups in District Councillor
positions.
2. Under representation of people in protected groups in accessing training
opportunities.
Equality Data
Equality data regarding the representation of people in protected groups
represented at the District Council is collected. Equality Impact Assessments are
completed for the services budget savings process and service planning process.
Equality Impact Assessments
None
Data Gaps
Members are classed as employees under the Equality Act 2010. Consideration
as to how the Council can understand their experience of being an elected
Member is an aspect of the service which needs to be explored in addition to the
outcome measures relating to inequalities in representation. Training and the
support offered by the Council to its‟ Councillors forms part of the provision we
make to our residents to enable a wide range of candidates to stand for election
i.e. across all the protected groups. Therefore the following data gaps have been
identified and will be addressed:
1. Application for, the offer of and take up of training opportunities.
2. An exit survey of Members towards the end of their term, and those who
step down mid term, covering issues such as: reasons for not standing for
re-election, impact of working life on role as councillor, satisfaction with
support offered etc.
This will be progressed in time for the next election in 2015 as that is when most
councillors leave and access training.
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Customer Service
The purpose of Customer Services is to ensure the effective delivery of:
 Postal services and cashiering. Management of corporate complaints,
translation services and frontline customer services when providing
advice, information and resolution to customers contacting North Norfolk
District Council and Tourist Information Centres.
 Media and Communications
 Information Technology
 Reprographics
 Housing Options.
The key tests of fairness for this service are:
1. Are any of the people in protected groups over represented in any
complaints made against the Council.
2. Are any of the people in protected groups under represented in
customer satisfaction survey scores.
3. Are any of the protected groups over represented in any complaints
or dissatisfaction with Council communications.
4. Are any of the protected groups more likely to feel uninformed
about local public services?
5. Analysis of complaints and feedback to identify any issues which
relate to inadequate ICT provision for a protected group.
Equality Impact Assessments
Equality Impact Assessment
Customer Service Strategy
Customer Service Standards
Communications
2008
2009
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
2010
2011
2012

Equality Data
Service
Customer
Service
Data
Customer
Satisfaction. The
seven strands we
monitored were;
 Gender
 Age group
 Ethnicity
 Disability
 Sexual
orientation
Results
2010/11 results gives
no indication of any
evidence of
discrimination. 824
surveys were
completed by
customers during a
number of sample
periods. Out of those
surveys just under half
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Data Gaps
The service is
currently
reviewing how it
collects equality
data in relation to
customer
satisfaction and
complaints.


Religion/belief
Employment
status
Communications The 2010 Staff
survey collected data
on staff perception of
internal
communications.
The amount they
receive, the method
of communication
and credibility of
communication.
2008/9 Place Survey
collected data about
how well informed
residents felt about
local public services.
Information
Staff and member
23
completed the
equalities section.
2011/12 data gives no
indication of any
evidence of lower
rates of satisfaction
between protected
groups.
69% of staff feel well
informed.
None.
For external
communications
around 50% do not
feel well informed
about local public
services. Older
residents are more
likely than younger
residents to feel
informed. For example
64% of residents aged
65 and over feel very
or fairly well informed
compared with 33% of
35-44 year olds.
Residents tend to feel
very well informed
about how to vote and
how their Council Tax
is spent but less
informed about local
decision making,
performance, service
standards and how to
complain.
We aim to repeat
survey questions
during 2013/14.
No Data
Currently no
Communication
Technology
ICT satisfaction
survey
equalities data is
collected to
enable analysis
of the results by
the protected
group of
Disability. This
will be addressed
in the next
survey due in
December 2013
Initiatives
One of the key issues relating to ICT is the role it can play in the requirement to
make reasonable adjustments for employees. All staff receive a health and
safety assessment upon receipt of their PCs and home working stations to
identify any potential access issues. ICT service deal with any issues raised on
an individual issue basis
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Development Management
The purpose of the Development Management Service includes ensuring that the
community‟s development needs are met in a sustainable way through the
production of planning policy documents, the management of development
proposals and the protection of the District‟s built and natural heritage; that
construction is carried out in a safe and energy efficient manner; and that
accurate property-based information is conveyed to the public.
Typical activity includes:
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Processing and determining planning and building control applications.
Engaging with the community in the production of conservation area
statements and major development proposals.
Providing general information and advice on planning and property
matters to a variety of third parties.
Planning enforcement.
The key tests of fairness for this service are:
1.
Are any of the protected groups over represented in any enforcement
action e.g. prosecutions or application of sanctions. Are any of the protected
groups over represented in dissatisfaction with the planning service?
2.
Are any of the protected groups over represented in complaints made
against the Planning Service?
3.
Are any of the protected groups under represented in any community
engagement activity completed by the service?
Equality Impact Assessments(EQIA)
The Council‟s Planning Enforcement Policy is due to be reviewed within the next
year and will be entitled Enforcement Plan. This will be the subject of an EQIA .
Equality Impact Assessments
Publicity & Consultation
Planning Protocol
2008
2009


2010
2011
Equality Data
The following equality data is collected for this service:
1.
Customer satisfaction survey of planning application process.
25
2012
2.
Complaints data.
Customer Satisfaction Data
Complaints Data
Representation of protected
groups within Planning
consultations.
2010-11
Satisfaction broadly
even across protected
groups
Disaggregated data by
protected groups
unavailable
Unavailable.
2012-13
Satisfaction broadly
even across protected
groups
Disaggregated data by
protected groups
unavailable
Disaggregated data by
protected groups
unavailable
Data Gaps
The data gaps for this service will be addressed during 2013/14.
26
Economic & Community Development
The Economic and Community Development service is responsible for :





Economic Development & Arts
Coast & Community
Planning Policy
Property Information
Housing & Housing Strategy
The purpose of the service is set out below.
Economic
The purposes of the Economic Development Tourism and Arts
Development and Culture Team are to promote the diversification and
development of the local economy. This is achieved through
projects and initiatives designed to improve: the competitiveness
of businesses, employment creation, skills development and
business support.To develop and promote the cultural tourism of
the District, supporting and developing creative industries and
raising aspirations and developing progression routes for young
people.
Coast &
Community
The service provides support and funding for development of
community initiatives to improve the social and economic
wellbeing of local communities and residents. It also manages
coast defences and the impact of coastal change on coastal
communities.
Housing
The Council‟s Housing Service is delivered by 3 teams; Housing
Strategy, Housing Health and Wellbeing and Housing Options.
The Housing Strategy and Housing Health and Wellbeing Team
sit within the Economic and Community Development service
grouping and the Housing Options Team sits within Customer
Services. The Council‟s Housing Services seek to provide
everyone in North Norfolk with the opportunity to buy or rent a
decent home by:
1. Enabling the provision of low cost home ownership and
affordable rented housing.
2. Advertising a range of housing options through the North
Norfolk Your Choice Your Home scheme.
3. Bringing empty homes back into use.
4. Providing housing options advice.
5. Providing advice on energy efficiency.
27
6.
7.
8.
9.
Providing grants to enable adaptations for the disabled.
Licensing of Houses in Multiple Occupation.
Enforcement of housing standards.
Supporting vulnerable people to remain independent in
their own homes.
The key test of fairness for this service are:
1. Are any of the people in protected groups under represented in accessing
the Council‟s cultural facilities.
2. Are any of the people in protected groups under represented in accessing
Learning 4 Everyone services.
3. Over representation of the people in protected groups in unemployment
rates.
4. Any under representation of the people in protected groups agreeing that
they can influence decisions affecting their local area?
5. Are health outcomes broadly equitable for residents?
6. Any under or over representation of the people in protected groups
applying for housing, actively participating in the North Norfolk Your
Choice Your Home scheme and being re-housed in comparison to people
in other groups – it has to be noted however that priority is given to
housing applicants based on their level of housing need with groups to
whom reasonable preference being given being stipulated by government
Equality Impact Assessments
Equality Impact Assessments
Economic Development
Community Empowerment
Strategy
Youth Engagement Strategy
Learning 4 Everyone (L4E)
Your Choice, Your Home Scheme
2008
2009


2010
2011
2012



The key findings of the most recent EQIA showed that few men and young
people were accessing the Learning 4 Everyone services compared to the levels
of unemployed men and young people. Action taken to address this disparity
involved a marketing campaign involving leaflet drops to 25,000 households and
distribution of beer mats advertising Learning 4 Everyone‟s services in local pubs
in the area. The service also works directly with employees when local
businesses are making redundancies.
28
Equality data
Service
Economic
Development
Service
Data
Equalities
monitoring of
people
accessing
Information
Advice and
Guidance for
the protected
groups of age,
sex, disability
and ethnicity.
Results
In 2011/12 a snap shot of
the data in December 2011
showed that of those
receiving employability
support from the Learning
for Everyone service, 53%
were male and 27% were
under 25. This compared
with the then JSA figures of
65% and 34% respectively.
These were the only major
variance identified with the
quantitative analysis.
For 2012/13, the December
figures were 50% male and
19% under 25 accessing
L4E services. The
comparable figures for JSA
claimants were 65% and
32%. This shows that the
gap identified has increased
from 12% to 15% for males
and from 7% to 13% for
under 25s. The key
measures to address this
imbalance began to be
implemented November
2012.
Equalities
None available
monitoring of
people
accessing the
L4E services
which results in
new
employment for
the protected
groups of age,
sex, disability
and ethnicity.
Data
Results
29
Data Gaps
Not all protected
groups are
considered. The
service aims to
consider any issues
which result from
Corporate
countywide
engagement with
representatives from
religion and belief
groups, Lesbian Gay
Bisexual and
Transgender groups
and transgender
groups.
Identify any under
presented groups
accessing the
cultural facilities with
a view to broadening
access and
increasing revenue
for those facilities.
Data Gaps
Community
& Coastal
Perception that
residents can
influence
decisions in
their local area.
The resident survey of 2010
shows that:
The service aims to
consider any issues
which result from
38% of residents are happy Corporate/countywide
with opportunities for
engagement with
participation in local
representatives from
Residents who
decision making provided by religion and belief
would like to be NNDC.
groups, LGBT groups
more involved in
and transgender
local decision
The 16-34 age group are
groups.
making.
the most dissatisfied with
opportunities to participate,
compared to the over 65s,
but also represent one of
the groups most likely to be
looking for further
involvement particularly
when it is an issue of
interest to them.
More women than men cite
cost as a barrier to
participation.
Health
Outcomes for
protected
groups across a
range of
ailments
Better transport being
needed is cited by disabled
people (17%) and residents
without a car (42%) as a
barrier to participation.
Health figures from the Joint
Strategic Needs
Assessment identified the
following health priorities for
the District: Delivery of
health services locally,
prevention of ill health and
promotion of healthy
lifestyles and maintaining
activity, independence and
support for older people.
The results are located at
http://www.norfolkinsight.org
.uk/Custom/Resources/NN_
DHP.pdf
30
Health data is
collected via Public
Health. The Council
will work with
partners to identify
data gaps in order to
ensure the partners
can meet the public
sector equality duty.
The service aims to
consider any issues
which result from
Corporate countywide
engagement with
representatives from
religion and belief
Housing
Comprehensive
equality data is
collected for
applicants
registered for
housing on the
Housing
Register
(including those
applying as
homeless under
the
homelessness
legislation)
covering sex,
disability,
religion/belief,
sexual
orientation. The
Council
provides reports
monitoring
equality data to
the North
Norfolk Your
Choice Your
Home
Partnership
Board. This
monitoring
allows for
identification of
under or over
representation
of people with
protected
equality
characteristics
at key stages of
the re-housing
process
including
application,
To date no issues have
been identified which
require changes to the
operation of the scheme.
Bespoke reports can be
produced against all fields
included on the online
housing application
including age and need for
adapted or wheelchair
accessible accommodation.
This information will be used
to plan for new housing
provision.
31
groups, LGBT groups
and transgender
groups.
The service aims to
consider any issues
which result from
Corporate/countywide
engagement with
representatives from
religion and belief
groups, LGBT groups
and transgender
groups.
bidding/non
bidding and rehousing.
Initiatives
1. Business Start up: The Council and partners have established a Business
Start up service. It provides free, impartial and confidential advice. It is
open to all and can be accessed in a number of ways to ensure
accessibility of this service. E.g. advice and support via events, enterprise
workshops, enterprise mentors and enterprise clubs.
2. The Council is currently applying for funding to establish a micro finance
scheme to enable access to lending at cheaper rates for businesses. This
is particularly relevant to people who are financially excluded and may
struggle otherwise to raise the necessary capital to start up a business
and or those people for whom self employment provides flexible working
opportunities which may not be available through traditional routes to
employment.
3. A marketing campaign was completed to publicise the Learning 4
Everyone service to residents using leaflet drops to 25,000 households. It
also included the use of beer mats to help ensure the message reached
men and young people who are typically under represented when
accessing this service.
4. The Learning 4 Everyone service regular completes environmental audits
of its premises to ensure that information about translation services, and
safeguarding are available to staff and participants. It also regularly
provides equality and diversity training for its staff.
5. The Council has been awarded additional funding of £200,000, for its
Warm and Well project which aims to reduce the levels of preventable
deaths and illness in North Norfolk that are due to vulnerable people living
in cold housing by tackling the effects of cold housing.
6. The Council‟s Workout Project works with people with long term health
conditions, physical, learning and sensory disabilities or mental ill health,
to increase access to the natural environment. The Council has
successfully worked with participants to form a community group which
now secures their own funding to continue this work.
7. The Council implemented its Big Society Fund during 2012 and has
supported projects such as Stalham Brass Band which aims to bring
cohesion, music and enjoyment to the community by training and
32
encouraging people of all ages to play in the brass band. Details of all
projects funded can be found at
http://www.northnorfolk.org/community/9687.asp
8. Continued support for Community Transport schemes and the Youth
Board.
9. Disabled Facilities Grant Service – this service provides adaptations to
allow disabled people to live independently in their homes. This service is
available to owner occupiers and private tenants (where landlord agrees to
work and shows tenancy will be long term).
10. Independent Living Service – this is a pilot scheme which started last year
with Victory Housing Trust to provide a more integrated service to meet
the needs of Victory Housing Trust tenants who require adaptations to
enable them to live independently. The service will include providing
welfare advice, assisted moves to those households who can not
reasonably have their housing needs met in their current home, the
provision of aids or adaptations or combination of assisted move and
provision of aids/adaptations. Adaptations include, but are not limited to
stair lifts or level access showers or extensions to provide wheelchair
accessible bedrooms and / or bathrooms.
11. Provision of new build wheelchair bungalows – there is a lack of
wheelchair standard bungalows in the affordable housing stock and the
Housing Service has identified a need to increase supply across the
district and is maximising opportunities to provide these in towns or
service villages on both 100% affordable housing schemes and also as
part of the affordable housing requirement for market sites, such homes to
be provided through section 106 agreements. In 2011/12, 2 new
wheelchair bungalows have been provided. In 2012/13 2 more will be
provided and a further 4 are expected to be provided through a section
106 agreement (although the timing of these is not yet confirmed).
12. Care & Repair helps people over the age of 60 and those with disabilities
or long term ill health who want to remain independent and continue to live
in their own home. Care & Repair can offer.
 advice about carrying out repairs, maintenance and adaptations to your
home
 a property survey to see if there are any urgent repairs that we can help
you with
 help to obtain estimates from reputable builders
 advice on any grants or loans which may be available
 researching possible charitable funding
33

help to make sure residents receive all the benefits to which they are
entitled links with other organisations that may be able to help
13. The Stay Warm and Cosy scheme allows homeowners and tenants to find
out how energy efficient their home is and receive information on what
they can do to improve the energy efficiency of their home.
34
Environmental Health
The purpose of the Environmental Health Service is to provide a clean and safe
environment and emergency planning to ensure the safety of residents in the
event of incidents such as floods. Typical activity includes: food safety, infectious
disease control, health & safety, waste enforcement and disposal, nuisance
complaints, air quality and other pollution incidents, pest and dog control and
licensing.
The key tests of fairness for this service are:
 Are any of the protected groups over represented in any complaints or
dissatisfaction with the Council‟s Environmental Health Service?
 Are any of the protected groups under represented in satisfaction levels
for this service?
 Are any of the protected groups over represented in enforcement action?
Equality Data
Given the small numbers of enforcement action and complaints, less than 10 a
year, it is not intended to implement monitoring in these areas.
Equality Impact Assessments
Equality Impact Assessments
Environmental Services
2008
2009

2010
2011
2012
The Council is currently completing an EQIA for its Stress Policy.
Data Gaps
None identified.
Initiatives
The Council delivers food hygiene courses to local food outlets. Requests for
courses in foreign languages are infrequent. However when neighbouring
authorities, with higher demand for information in foreign languages, run such
courses the Council proactively contacts local food outlets to advise them of the
opportunities.
35
Finance
The purpose of the Council‟s Financial Services is to:




Manage the Council finances including the billing, collection and
enforcement of business rates and Council Tax.
Manage the audit programme.
Administration of the Housing and Council Tax Benefits service.
Detection and prevention of benefit fraud.
The key test of fairness for this service is:
1. Does the Council budget adversely impact on any of the people in
protected groups?
2. Are any of the people in protected groups over represented in any
enforcement action e.g. prosecutions or application of sanctions?
3. Are any of the people in protected groups over represented in complaints
made against the service?
4. Are any of the people in protected groups under represented in terms of
benefit take up?
Equality Impact Assessments
An Equality Impact Assessment (EQIA) is completed for the Council‟s Budget on
an annual basis. Other service specific EQIAs are listed below.
Equality Impact
Assessments
Revenues and Benefits
Localisation of Council Tax
Benefit Scheme
Fraud Policy
2007
2008
2009
2010
2011
2012



The Localisation of Council Tax Benefit Scheme identified that people of working
age would be adversely affected. Actions arising from this assessment are the
review of the Debt Management Policy to address such issues in the introduction
of this scheme. The service plans to complete Equality Impact Assessment of
policies and procedures relating to the Debt Management Policy, Discretionary
Housing Payments Policy and use of bailiffs, followed by periodic spot checks of
practice.
36
Equality Data, results and gaps
Service
Procurement
Benefits
Data
Data about
organisations who
bid for Council
contracts. This is
part of the prequalification
questionnaire
organisations are
required to complete
as part of the
tendering process.
Age profile of benefit
applicants.
Ethnicity of benefit
applicants.
Ethnicity of
applicants who are
prosecuted or have
sanctions applied in
relation to benefit
fraud.
Results
Analysis not available
Data Gaps
None.
Figures show that on
average for the period
2009-January 2013 62%
of our applicants for
Council Tax Benefit are of
pensionable age, 38% are
of working age, whilst the
national average is 38%
pensionable age and 62%
working age.
At 31.12.2011 Ethnicity
information of Housing /
Council Tax benefit
applicants was not held on
70% of claims. Of the 30%
that was held, 28% were
White British and 2% fell
within the other
categories.
Data
regarding
people in
other
protected
groups
needs to be
collected.
Ethnicity information is not
held on 24% of applicants
who have been
sanctioned or prosecuted
during 2011/12. Of the
76% that is held 68% are
white British and 8 % fall
within the white other
categories.
37
The service
aims to
respond to
the results of
corporate /
partnership
consultations
with people
in the
protected
groups, not
covered in
the services
monitoring
systems, to
gain
feedback on
the
accessibility
and impact
of the
service and
its policies.
The results for the Benefits Service is comparable with the North Norfolk
demographic information held, this being a predominately white British, older
population. However, findings are not fully conclusive due to the limited
information held or volunteered by our customers. Information is limited as
claimants have either: chosen not to provide information about their ethnicity,
been a recipient of benefits before the equalities monitoring was introduced or
the claim originated from a government department which doesn‟t collect
equalities monitoring data.
(It should be noted that there is legislation in respect to Housing/Council Tax
Benefit which prohibits the award of Housing / Council Tax Benefit for some
people from abroad. These regulations include immigration status, right to reside
and habitual residence. This may also cause variance in findings).
38
Legal Services
Legal Services provides the Council with legal advice, assistance and
representation. The solicitors and barristers who work in the team are subject to
professional conduct guidelines and external codes, such as the Code for Crown
Prosecutors and the civil procedure rules when conducting litigation. Legal
Services are also subject to the Council‟s own policies in relation to enforcement
action taken.
Equality Data
None collected.
Equality Impact Assessments
None completed.
Data Gaps
None identified.
39
Organisational Development
The purpose of the Organisational Development Team is to:
Facilitate and support the corporate/business objectives of the Council through
effective human resources management, performance management, risk
management, equalities and electoral services.
Human Resources
The following equality data is collected by Human Resources on behalf of the
Council to monitor employment practices
Data Type
People in post
People applying for
jobs
People short listed for
jobs
People obtaining jobs
with us
People being
promoted
Applications for
training
People receiving
training
People receiving
appraisals
People involved in
grievances
People who have had
disciplinary action
taken against them
Leavers from the
Council
Ethnicity Disability
Gender



Sexual
Orientation

Religion
/ belief
















Data collected but sample size too small to report















Data collected but sample size too small to report





We also monitor return to work rates after maternity leave, the success rate for
flexible working applications and gender pay gap data.
40
Staff Engagement
We regularly consult with our employees and use a variety of mechanisms which
include:- staff survey, staff facilitator group, staff suggestions, Joint Staff
Consultative Committee.
We also explore with disabled staff, on an annual basis, the option of establishing
an internal staff disability network but to date there has been no demand for this.
In addition, we operate one off consultations when we develop or review policy,
for example flexible working survey and consultation with Transgender groups
when the Transgender guidance was developed.
Staff Survey
We routinely run a staff survey and include the following questions for staff in
relation to equality and diversity.
Q. Here are a number of statements about equality and diversity at North Norfolk
District Council. Please indicate the extent to which you agree or disagree with
each






North Norfolk District Council is an Equal Opportunities employer
North Norfolk District Council ensures equality of opportunity when
developing staff
North Norfolk District Council truly values the diversity of its employees
I am treated with fairness and respect here
North Norfolk District Council takes effective action if staff are bullied,
harassed or abused
I have a better understanding of equality and diversity issues compared to
a year ago
We also ask about the perception of fairness as an employee for NNDC and the
services we provide to the community. The results are analysed by: gender, age,
ethnicity, religion, disability, sexuality and caring responsibilities.

To what extent, if at all, have you felt disadvantaged at North Norfolk
District Council on account of the following?

To what extent, if at all, do you believe the District's community is
disadvantaged in terms of the services they receive on account of the
following?
In addition to explicit questions about equality and diversity we also ask about
how staff feel about working for the Council including: basic pay, benefits,
recognition and value for the work they do, friendly colleagues, working
environment, training and career progression and communication etc. We also
ask monitoring questions so are able to analyse the response to all questions by
the protected groups of sex, age and disability.
41
Joint Staff Consultative Committee
The Council has a Joint Staff Consultative Committee which includes UNISON,
Elected Members and representatives of management. The terms of reference
for this committee include establishing regular methods of negotiations between
the Council and its staff and to encourage positive working relationships and to
resolve differences and to adjust to them as they arise.
Staff Facilitators Group
The purpose of the group is to discuss, in an informal and constructive way,
matters of interest and concern to staff and to propose solutions so as to
contribute to the health and wellbeing of staff at the Council. All services are
invited to send a volunteer or nominated representative and coverage across the
Council is good. A representative from the Corporate Leadership Team attends
as does the Cabinet member with the portfolio for Human Resources.
Equality Impact Assessments (EQIAs)
The workforce profile and results of engagement activity is monitored and
analysed against a number of criteria for the purpose of carrying out „Equality
Impact Assessments‟ for policies, procedures and functions across the Council.
Equality Impact Assessments
Attendance Policy
Attendance & Authorised Absence Policy and
Procedures
Bullying Policy & Procedure
Disciplinary Procedure
Employee Adjustment Procedure
Equal Opportunities Policy
Grievance Procedure
Maternity Scheme
Community Empowerment & Consultation
Strategy
Maternity Support Leave Scheme
Pandemic Influenza Policy
People Strategy & Development Plan
Recruitment Procedure – guidelines for
managers
Corporate Learning Training and Development
(systems, processes and procedures)
Disciplinary & grievance ( systems, processes
and procedures)
Transgender Policy and Procedure
Pensions, Retirement and Discretionary
Compensation Payments – Policy Statements
Domestic Abuse Guidance
42
2009

2010
2011

















2012
When the above policies are reviewed, the equality impact assessments will also
be reviewed and updated.
EQIAs for the Grievance Procedure and Family Friendly Policy are currently
being completed.
Pay Gaps
The Council adopted its new pay model during 2012 and new employee
contracts were implemented. There is further work scheduled during 2013 to
review salary levels and allowances. The Council operates a job evaluation
scheme which covers all employees.
Key Tests of Fairness
The Human Resources service would be required to advise the Council on key
tests of fairness relating to the composition of the workforce and report where an
issue is identified through routine monitoring as and when appropriate. These
include:
1.
Are any of the protected groups under represented in:
a. The workforce.
b. Job application process e.g. applications, short listing, success
rates including variations in attrition rates from the job application
process for new posts and for promotions.
c. Training opportunities e.g. applications and up take.
d. Flexible working requests.
2.
Are any of the protected groups over represented in:
a. Grievances.
b. Disciplinaries.
c. Leavers from the Council‟s workforce.
d. Dissatisfaction with the experience of working at NNDC.
3.
Pay gaps for protected groups.
Data Gaps
Recent guidance issued by the Equality and Human Rights Commission states
the Commission would normally expect to see additional information (for listed
authorities with 150 staff or more)
This means the Human Resources service will develop, where confidentiality can
be maintained, appropriate monitoring systems to address the new data
requirements issued by the EHRC. These will be:
43



the race and gender and age distribution of the workforce at different
grades, and whether they are full or part time
the disability distribution of the workforce by full and part-time status.
information about occupational segregation.
In addition we will introduce the full range of protected characteristics to the
monitoring questions included in the staff survey. However, we will only publish
and report data where confidentiality can be maintained.
Workforce data is collected from April to March each year. The complete set of
data for 2012-13 will therefore be published in our Annual Report in July 2013.
Current data relating to our workforce is available at
www.northnorfolk.org/community/4967.asp
Some of the data, described above, is not published as it would compromise
confidentiality. However if you would more information about this or have any
questions please contact the Human Resources team on 01263 516035.
Cohesion and Harassment
This service also contributes to the Council‟s responsibility to promote good
relations between people of different back grounds and to eliminate harassment.
This is through our work to tackle Hate Crime.
Equality Data
The Council is a signatory of the Norfolk Multi Agency Hate Crime Group. The
protocol has been Equality Impact Assessed and we regularly monitor Hate
Incident and Hate Crime statistics which are collected by the police. This data is
collected by:
•
Geographic district
•
Type of hate crime / incident e.g. race, faith, homophobic, transphobic,
disabled and hate other.
•
Type of incident e.g. violence against the person, criminal damage, theft
other, crime other, burglary dwelling, burglary non dwelling, robbery, sexual
offences and theft from motor vehicle.
Hate Crimes
In the last 2 years around 1,000 Hate Crimes have been reported in Norfolk. The
table below shows the figures for North Norfolk in comparison to other authorities
in the County.
44
C North
Norfolk
D South
Norfolk
E Broadland
F Norwich City
Council
G Great
Yarmouth
Total
Jan2011 - Jun2011
July2011 - Dec2011
Jan2012 - Jun2012
July2012 - Dec2012
B Breckland
Period
A Kings Lynn &
West Norfolk
Hate Crimes
61
74
35
31
43
33
28
36
11
21
11
12
18
20
16
18
20
17
11
18
118
81
92
86
53
58
40
35
324
304
233
236
In North Norfolk the figures have remained steady with the exception of a six
month period in 2011. The type of hate crime for this area tends to be related to
Race and Disability. The profile of victims tends to be White British or White
other, mainly men below the age of 50. This is broadly in line with the trend for
the County.
Indicator
A Kings Lynn & West Norfolk
B Breckland
C North Norfolk
D South Norfolk
E Broadland
F Norwich City Council
G Great Yarmouth
Total
Hate Crimes
Jan2012 - Jun2012
Believed Race
Believed Homophobic/Transphobic
Believed Faith
Believed Disabled
Believed Hate Other
Total
27
4
1
3
0
35
17
4
0
7
0
28
4
1
0
6
0
11
13
1
0
1
0
15
8
2
0
0
0
10
66
15
3
7
1
92
25
1
1
12
0
39
160
28
5
36
1
230
July2012 - Dec2012
Believed Race
Believed Homophobic/Transphobic
Believed Faith
Believed Disabled
Believed Hate Other
Total
20
4
1
4
0
29
17
10
0
9
0
36
4
2
0
6
0
12
13
1
0
4
0
18
10
4
0
4
0
18
59
5
0
17
0
81
21
5
0
8
0
34
144
31
1
52
0
228
Period
Due to information, from the British Crime Survey and anecdotal evidence,
regarding the under reporting of Hate Crime, the Multi Agency Partnership for
Hate Crime, of which the Council is a member, ran a campaign to increase
reporting. To date this does not appear to have resulted in an increase in
reporting. During 2013/14 the Council, with partners, will be reviewing the Multi
Agency Protocol for Hate Crime and continue to monitor Hate Crime figures in
our District.
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Domestic Violence
Data to be included in final draft.
Data Gaps
No data gaps have been identified in respect of Domestic Violence.
Initiatives
Members of our Housing Team attend the monthly MARAC (Multi Agency risk
Assessment Conference) meetings, offer advice and support to cases that are
relevant to North Norfolk DC and visit the refuge within North Norfolk on a
monthly basis offering housing options advice.
Electoral Services
The purpose of the Council‟s Electoral Service is to: Manage all elections, parish
polls, and referenda and revise and update the Parliamentary and Local
Government electoral registers.
The Council collects data on the number of Disability Discrimination Act (DDA)
compliant polling stations and information about how well informed residents feel
about how and where to register to vote. EQIAs are completed for the services
budget savings and the equality duty is considered as part of core activity such
as polling reviews. This service is currently completing an EQIA for its
Performance Standards.
Data


97.7 % of our polling stations are Disability Discrimination Act compliant.
50% of our residents feel very well informed about how and where to
register to vote. A further 39% feel fairly well informed.
The key test of fairness for this service is:
1. Under representation of protected groups in electoral turnout.
2. Lower satisfaction with how and where to register to vote amongst
protected groups.
Data Gaps
Electoral Services will introduce a method for assessing electoral turnout at
district and general elections and complete an analysis of how informed residents
feel about how and where to register to vote. This will be collected during 2013.
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Contact Us
If you would like to find out more about anything in this summary or to access
NNDC equality data go to http://www.northnorfolk.org/community/4967.asp or
contact us at:
Performance Unit
North Norfolk District Council
Holt Road
Cromer
Norfolk
NR279EN
01263 516214.
performance@north-norfolk.gov.uk
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