Norrth Norfo
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Carr Parrk Ma
anag
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Upda
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view & Scrutiiny May 2014
4
1|
Car Park Review 2013 – Update 2014
Car Park Management and Pricing Review 2013/14 Contents 1. Background 3 2. Financial position 6 a) Car parks b) Overall Council budget positions c) CP Budgets as whole d) Costs e) CP income status by car park 3. Other data analysis 28 a) Season Tickets b) Evening charges – impact of change c) 30min short stay tickets ‐ usage d) £5 day tickets – usage e) Seasonality f) Enforcement g) Penalty Charge Notice (split by day/evening) 4. Other considerations 36 a) Car Park types b) Tariff Banding c) Disabled Parking d) Public perception and service delivery (ie complaints, machine issues) 5. Appendices A. Car park site summary B. Car Park Maps C. Assumptions concerning Table 8 2
38 Car Park Review 2013 – Update 2014
1. Background The Council operates 26 off‐street pay and display car parks. There are a number of components to the service which are which are managed partially by NNDC and partially through a shared working arrangement with Kings Lynn and West Norfolk Borough Council as detailed below; ƒ Car park infrastructure maintenance and investment NNDC ƒ Pricing and policy NNDC ƒ Car park inspection NNDC ƒ Enforcement KLBC ƒ Processing of Standard Charges/Penalty notices KLBC ƒ Cash collection and banking KLBC The car park charges increased in April 2012 although season tickets have not increased since April 2010. Current car park charges in North Norfolk are quite complex, reflecting different user groups and locations of car parks, but in summary are as follows: •
Coastal car parks ‐ £1.20 an hour. Max £5.00 for 24 hrs parking. This ticket is transferable for use in any other Coastal car park. •
Resort car parks (Cromer, Sheringham, Holt & Wells) ‐ £1.00 for one hours and 70p per subsequent hour. 24hr ticket £5 (non‐transferable) •
Inland car parks (Fakenham, NW, Stalham) ‐ £1.00 for two hours and 70p per subsequent hour. 24hr ticket £5 (non‐transferable) •
A 50p per half hour tariff was introduced in 2012 on all car parks as was a £1 flat rate for parking 6pm to 11pm. •
Holt Country Park has its own charging regime of £1.50 per day. TABLE 1 shows Car Park changes in charges from 2005 to 2013 (no increase since 2012) 2005/06
All Car Parks
Per Hour
£
0.60
Coastal Car Parks
Per Hour
All Day
Short Stay Parks
Per Hour
First two hours
Third hour
Standard Car Parks
Per Hour
First two hours
Subsequent hours - per hour
Mini Stay
20 minutes (30 min 2012)
Evening charge (6pm - 11pm or part thereof)
2006/07
2009/10
£
£
1.00 £
4.00 £
£
0.60
£
£
2012/13
Coastal
1.10 £
1.20
5.00 £
5.00
Resorts
£
£
1.00 £
1.00
0.70 £
0.70
Standard
£
£
1.00 £
0.70 £
0.60
0.10 £
1.00
0.70
ALL
0.10 £
0.50
£1.00
The majority of car parking income comes from our seaside resorts with 84% of the income coming from these towns and Holt. In 2013/14, 47% of income was derived from coastal car parks. 3
Car Park
P
Review
w 2013 – Update 2014
Figu
ure 1 Distribuution of incom
me by tariff type Inco
ome disttributio
on by tarriff typee 13/1
14 39%
%
47%
%
Coastal
Inland
Resort
14%
Fiigure 2 Pay aand display in
ncome by settlement ERSTRAND
OVE
H 2%
NORTH
WEYB
BOURNE
MUNDESSLEY WALSHA
AM
1%
1
4%
6%
AST RUNTON
EA
2%
STALHAM
1%
FAKENHAM 7%
OMER
CRO
299%
SEA PALLING
1%
H
HAPPISBURGH
H
1%
HO LT
11%
%
WELLS
11%
SHERINGHAM
M
24%
P
Pay & Display cash income by settllement 13/14
1.1. SSeasonal variations Caar park inco
ome is very seasonal witth over halff of the ann
nual income is derived from f
the peeriod May‐SSeptember. Inevitably, I
itt is very we
eather dependent, espeecially in the
e seaside reesorts and co
oastal village
es. The six w
weeks of the school summ
mer holidayss are crucial with, for 4
Car Park
P
Review
w 2013 – Update 2014
exxample, in 2012, 75% off income at Sea Palling ccoming from
m the monthhs of July and
d August alone. The higghest earning car parks aare those in resort/coasstal towns w
which benefitt from all ummer use. yeear use as weell as high su
Credit card p
payments 1.2. C
C
Credit card p
payment facilities were ppartially intro
oduced in 20
009 to half oof the P&D m
machines. In
n 2011 the faacility was in
nstalled ontoo all the macchines. Unfo
ortunately in the past the system h
has not enab
bled us to reconcile monnies taken to
o specific carr parks/tickeet sales altho
ough this h
has changed for 2013/14
4. For the ppurpose of this t
review, unless otheerwise indicated the in
ncome per ccar park relattes to cash ssales only. Fiigure 3 Crediit card sales Credit card sa
ales 90,000.00
80,000.00
70,000.00
£
60,000.00
50,000.00
40,000.00
30,000.00
20,000.00
10,000.00
‐
SSeries1
201
10/11
999.16
44,9
20011/12
55,,188.22
2012/13
2
80,761.11
2013/14
86,254.69
TThere is no doubt d
creditt card sales are becomin
ng increasingly popular with car park users. N
NNDC curren
ntly uses Six Card Solutioons to manaage the transsactions andd transfers th
hrough a cchip and pin system insttalled on all of the pay and display machines. TThere is a minimum m
p
payment of £
£2.40 and the
e Council payys around 13
3p per transa
action for deebit card tran
nsactions aand up to 2.1
1% for credit card use. TThe system iis not withou
ut its proble ms; regular maintenance
e calls are reequired for ccard slots b
blocked with coins and the system faails completely when the signal whicch enables tthe GPRS liink to be maade to the banking systeem is poor o
or fails. This can be a siggnificant issu
ue in our m
more remotee car parks and causes fr ustration forr car park users dependinng on this m
method of p
payment. 1.3. SSeason ticketts NNDC offers ttwo types of season tickeets. The 24h
hr Season Ticcket (aimed aat workers/resid
dent wantingg long term pparking) and
d the 3 hour season tickeet (aaimed at shoppers). Each
h ticket can bbe purchased for 3 montths, 6 monthhs orr 12 month duration. 24hr 2
season tickets can also be purrchased for 1 week which iss aimed at th
he tourist maarket and are
e sold throug
gh the Tourisst nformation Centres. C
Currrently the sshort stay pe
ermit can be
e used to pa rk FOC from
m 6pm to In
111pm. 5
Car Park Review 2013 – Update 2014
2. Financial position a) Car Parks The management of the car parks has been subject to some significant changes over the past 5 years. Most noteworthy is the Council’s decision to move from contracting out the car parking management to Norse in favour of a shared working arrangement with Kings Lynn Borough Council which commenced 1 April 2011. Also of note is the introduction of Civil Parking Enforcement in November 2011 which brought about statutory changes to how we manage our car parks and the types and levels of fines that can be imposed. Table 2 Car Park income and Expenditure 2008‐2013 A
B
D
E
F
G
I
2008/09
2009/10
2010/11
2011/12
2012/13
EMPLOYEES
PREMISES
SUPPLIES AND SERVICES
THIRD PARTY PAYMENTS
TRANSFER PAYMENTS
SUPPORT SERVICES
INCOME
‐
226,774.36
77,687.81
267,780.16
22,500.00
109,196.00
‐ 1,724,805.04
‐
274,547.14
63,086.08
224,488.43
22,500.00
87,417.00
‐ 1,963,115.06
‐
277,180.75
66,888.73
220,127.93
22,500.00
135,630.00
‐ 1,818,208.01
‐
296,046.24
359,201.28
‐
22,500.00
143,118.00
‐ 1,990,920.08
96.24
309,666.91
376,089.24
‐
22,500.00
122,803.00
‐ 2,206,675.69
(Capital financing costs excluded)
‐ 1,020,866.71 ‐ 1,291,076.41 ‐ 1,095,880.60 ‐ 1,170,054.56 ‐ 1,375,520.30
Explanation of categories A Employees This relates to any ad‐hoc overtime incurred out of normal business hours B Premises Relates to NNDR, on‐going and ad hoc minor repairs and maintenance, D Supplies and Services The main bulk of the supplies and services section relates to the payments made to Kings Lynn Borough Council* see section following E Third Party Payments Third party payments related to payments made to Norse which ceased following the end of the contract in 2011. Payments to Kings Lynn Borough Council for enforcement is now included in Supplies and Services. F Transfer of payments Contribution to the Council’s CCTV service (Will cease in 2014/15) G Support Services A % of costs incurred by the Council to run this service I Income Pay and display income (cash and credit cards), Season ticket sales, Penalty charge income, Market recovery. The key costs incurred by car parks are; Enforcement fees £288,138; NNDR £170,001; support services £123,000. The enforcement carried out and administered by Kings Lynn Borough Council is a 5 year agreement. Table 3 Capital expenditure 2008‐2014 Car Parks Capital Expenditure 2008/09 to 2013/14
Cliff Top Car Park Fencing
Car Park Ticket Machines
Car Park Environmental Improvements
North Walsham Environmental
Improvements
Car Park Resurfacing and Refurbishment
2008/09
Actual
£32,172.99 2009/10
Actual
£10,326.46
£117,732.00
6
2011/12
Actual
£116,714.12
£48,083.22
£63,311.41
2012/13
Actual 2013/14
Actual
£4,400.00
£17,044.75
£32,172.99 £128,058.46
2010/11
Actual
£3,250.00
£500.00
£51,833.22
£197,070.28
£207,757.75 £147,946.25
£212,157.75 £147,946.25
Car Park Review 2013 – Update 2014
Since 2010 a rolling programme of refurbishment of car parks has taken place. To date seven car parks have been refurbished with another four being refurbished Nov 2013. The Parkeon ticket machines were installed in two phases to upgrade previous ‘coin collection only’ type machines. The improved machines use telemetry to relay information back to web accessible software which allows the parking to be better managed. Similarly the internal sim cards allows credit card payments to be processed. The machines are increasingly sophisticated, not only in the data they can provide but in terms of anti‐
vandal/theft technology and programming for complex tariffs. b) Car Parks as part of the overall Council budget positions The Council’s net current revenue budget for 2013/14 (excluding Parish and Town Council precepts) set in February 2013, is £12,260,130, the funding sources for which are broken down within Table 1 below. Table 4 NNDC budget funding sources NNDC Budget Funding Sources Funding Source Collection Fund – District Retained Business Rates Revenue Support Grant LCTS Transitional Funding Efficiency Support for Services in Sparse Areas Council Tax Freeze (2013/14) Total 2013/14 Budget £ 5,082,610
2,817,506
4,235,114
22,740
44,544
57,616
12,260,130
The 2013/14 budget was set and approved in February 2013. At the same time the forward financial projections for the following three years were reported. These were based on current expenditure and income plans at the time taking into account inflationary increases (where applicable) along with agreed savings plans and additional income where applicable. They also included projections of government funding based on the 2014/15 provisional finance settlement as announced in February 2013. An update to the position was reported within the report to Cabinet in May 2013 which recommended the New Homes Bonus being used in the base budget from 2014/15 onwards. At that time the funding gap for 2014/15 was £96k increasing to £616k in 2015/16 and to £1.2m in 2016/17. The Council’s updated Financial Strategy for the three year period 2014/15 to 2016/17 was presented to Cabinet at their meeting of 9 September 2013. This provides the latest financial forecasts for the period, which has been informed by both local and national factors that have or are due to have an impact on the overall financial position for the Authority moving forward. 7
Car Park Review 2013 – Update 2014
c) Costs The following table illustrates the income and costs attributable to each car park along side the net position per car park for 2013/14. Where income and costs are not car park specific then they have been pro‐rated based on car park income as a percentage of the whole. Capital costs and internal recharges are NOT included. Table 5 Car Park Costs 2008‐2014 Car Park Costs and Income by Car Park for 2013/14
Area
Car Park
Other Expenditure Income from Expenditure Directly Direct Fees and Income from Total Income Attributable to Proratad Charges ‐ Cash Other Sources specific Car Across Car and Credit Cards Parks* Parks Net Position ‐ Enforcement Excluding Expenditure Total Car Park Type
Internal Proratad Expenditure* Recharges and Across Car Capital costs Parks Cromer
Cadogan Road
‐£ 110,720.77 ‐£ 43,994.18 ‐£ 154,714.95 £ 8,810.64 £ 8,416.49 £ 20,008.61 £ 37,235.74 ‐£ 117,479.21
RESORT
Cromer
Meadow
‐£ 254,507.86 ‐£ 101,127.04 ‐£ 355,634.90 £ 27,498.62 £ 19,346.53 £ 45,992.72 £ 92,837.86 ‐£ 262,797.03
RESORT
Cromer
Runton Road
‐£ 182,096.50 ‐£ 76,620.03 ‐£ 258,716.53 £ 14,023.80 £ 13,842.15 £ 32,907.09 £ 60,773.04 ‐£ 197,943.49
COASTAL
Cromer
Promenade
‐£ 11,955.03 ‐£ 5,787.75 ‐£ 17,742.78 £ 1,408.37 £ 908.77 £ 2,160.42 £ 4,477.56 ‐£ 13,265.22
RESORT
East Runton
Beach Road
‐£ 28,513.37 ‐£ 2,912.39 ‐£ 31,425.77 £ 3,072.74 £ 2,167.46 £ 5,152.72 £ 10,392.92 ‐£ 21,032.85
COASTAL
Fakenham Bridge Street
‐£ 65,945.16 ‐£ 16,952.65 ‐£ 82,897.80 £ 4,896.39 £ 5,080.38 £ 11,917.11 £ 21,893.88 ‐£ 61,003.92
STANDARD
Fakenham Queens Road
‐£ 51,472.13 ‐£ 13,232.04 ‐£ 64,704.17 £ 5,698.69 £ 3,965.39 £ 9,301.65 £ 18,965.73 ‐£ 45,738.44
STANDARD
Fakenham The Limes
‐£ 16,966.40 ‐£ 4,378.25 ‐£ 21,344.65 £ 5,327.50 £ 1,307.08 £ 3,066.04 £ 9,700.62 ‐£ 11,644.03
STANDARD
Fakenham Hall Staithe
£ ‐
‐£ 1,003.57 ‐£ 1,003.57 £ 258.72 £ ‐
£ ‐
£ 258.72 ‐£ 744.85 PERMIT ONLY
Fakenham Highfield Road
£ ‐
£ ‐
£ ‐
£ 1,600.00 £ 1,600.00 ON LEASE TO FTC
Happisburgh
Cart Gap
‐£ 11,801.07 ‐£ 1,039.23 ‐£ 12,840.31 £ 1,602.47 £ 897.06 £ 2,132.60 £ 4,632.13 ‐£ 8,208.17
COASTAL
Holt Albert Street
‐£ 176,372.44 ‐£ 20,543.66 ‐£ 196,916.11 £ 13,692.74 £ 13,407.03 £ 31,872.68 £ 58,972.45 ‐£ 137,943.66
RESORT
Holt Station Yard
‐£ 29,976.46 ‐£ 2,639.81 ‐£ 32,616.27 £ 3,501.43 £ 2,278.67 £ 5,417.12 £ 11,197.22 ‐£ 21,419.05
RESORT
Mundesley
Gold Road
‐£ 72,082.97 ‐£ 7,025.23 ‐£ 79,108.20 £ 35,021.22 £ 5,479.42 £ 13,026.28 £ 53,526.92 ‐£ 25,581.28
COASTAL
8
£ ‐
£ 1,600.00 £ ‐
Car Park Review 2013 – Update 2014
North Walsham
Bank Loke
‐£ 53,256.71 ‐£ 4,689.93 ‐£ 57,946.64 £ 4,880.59 £ 4,048.33 £ 9,624.15 £ 18,553.07 ‐£ 39,393.57
STANDARD
North Walsham
New Road
‐£ 24,034.03 ‐£ 2,116.50 ‐£ 26,150.54 £ 3,153.70 £ 1,826.96 £ 4,343.25 £ 9,323.90 ‐£ 16,826.63
STANDARD
North Walsham
Vicarage Street
‐£ 32,653.38 ‐£ 4,959.35 ‐£ 37,612.73 £ 5,999.47 £ 2,482.16 £ 5,900.87 £ 14,382.50 ‐£ 23,230.23
STANDARD
North Walsham
Mundesley Road
£ ‐
£ ‐
£ ‐
£ 3,645.62 £ ‐
£ ‐
£ 3,645.62 £ 3,645.62 CURRENTLY FREE
North Walsham
Midland Road
£ ‐
£ ‐
£ ‐
£ 2,851.00 £ ‐
£ ‐
£ 2,851.00 £ 2,851.00ON LEASE TO NWT
Overstrand
Pauls Lane
‐£ 29,075.22 ‐£ 2,560.44 ‐£ 31,635.67 £ 2,629.41 £ 2,210.17 £ 5,254.25 £ 10,093.83 ‐£ 21,541.84
COASTAL
Sea Palling Clink Road
‐£ 27,570.36 ‐£ 2,427.92 ‐£ 29,998.29 £ 10,732.64 £ 2,095.77 £ 4,982.31 £ 17,810.72 ‐£ 12,187.57
COASTAL
Sheringham Chequers
‐£ 37,171.97 ‐£ 3,281.80 ‐£ 40,453.77 £ 1,247.40 £ 2,913.37 £ 6,717.44 £ 10,878.20 ‐£ 29,575.57
RESORT
Sheringham Cliff Road
‐£ 37,580.89 ‐£ 3,309.48 ‐£ 40,890.36 £ 4,389.00 £ 2,945.42 £ 6,791.33 £ 14,125.75 ‐£ 26,764.62
COASTAL
Sheringham Morris Street
‐£ 83,352.95 ‐£ 11,309.40 ‐£ 94,662.35 £ 6,308.50 £ 6,532.82 £ 15,062.91 £ 27,904.22 ‐£ 66,758.13
RESORT
Sheringham Station Approach ‐£ 285,856.39 ‐£ 25,235.80 ‐£ 311,092.19 £ 39,777.75 £ 22,404.09 £ 51,657.79 £ 113,839.63 ‐£ 197,252.56
COASTAL
Stalham
High Street
‐£ 12,952.93 ‐£ 1,140.67 ‐£ 14,093.61 £ 3,741.40 £ 984.62 £ 2,340.76 £ 7,066.78 ‐£ 7,026.83
STANDARD
Wells Staithe Street
‐£ 23,695.37 ‐£ 2,086.68 ‐£ 25,782.04 £ 1,062.60 £ 1,835.94 £ 4,282.05 £ 7,180.58 ‐£ 18,601.46
RESORT
Wells Stearmans Yard
‐£ 184,732.31 ‐£ 16,618.03 ‐£ 201,350.35 £ 8,248.83 £ 14,313.21 £ 33,383.41 £ 55,945.46 ‐£ 145,404.89
COASTAL
Wells Polka Road
Weybourne Beach Road
£ ‐
£ ‐
£ ‐
£ 3,163.97 £ ‐
£ ‐
£ 3,163.97 £ 3,163.97
‐£ 17,937.17 ‐£ 2,153.94 ‐£ 20,091.11 £ 7,642.58 £ 1,363.50 £ 3,241.47 £ 12,247.55 ‐£ 7,843.56
‐£ 1,862,279.85 ‐£ 379,145.78 ‐£ 2,241,425.63 £ 235,887.79 £ 143,052.78 £ 336,537.00 £ 715,477.57 ‐£ 1,525,948.06
NB The figures contained within this table are drawn together under certain assumptions. Further details are given in Appendix C 9
NOW SOLD
COASTAL
Car Park Review 2013 – Update 2014
d) Income status by car park The following graphs aim to show the seasonal usage and income for each car park over the past 6 years. Cadogan Road
25,000.00
20,000.00
Axis Title
2008/09
2009/10
15,000.00
2010/11
2011/12
10,000.00
2012/13
2013/14
5,000.00
0.00
Apr May Jun
Jul
Aug
Sep Oct
Nov Dec
Jan
Feb Mar
Cadogan Road car park in Cromer shows is centrally located but it is predominantly used throughout spring/summer. The car park has 120 marked bays on tarmac and is the only car park in Cromer where (8) coaches are able to park. The car park falls in the ‘Resort’ tariff charge. Ave income per bay 2013/14 = £859.79 Meadow Road Car Park
45,000.00
40,000.00
35,000.00
2008/09
30,000.00
2009/10
25,000.00
£
2010/11
20,000.00
2011/12
15,000.00
2012/13
10,000.00
2013/14
5,000.00
0.00
Apr May Jun
10
Jul
Aug
Sep Oct
Nov Dec
Jan
Feb Mar
Car Park Review 2013 – Update 2014
Meadow Road car park in Cromer is the most popular car park in Cromer for use throughout the year, due to its centralised location. The car park has 265 marked bays and falls in the ‘Resort’ tariff charge. Ave income per bay 2013/14 = £873.27 Runton Road Car Park
80,000.00
70,000.00
£
60,000.00
2008/09
50,000.00
2009/10
40,000.00
2010/11
2011/12
30,000.00
2012/13
20,000.00
2013/14
10,000.00
0.00
Apr May Jun
Jul
Aug
Sep Oct
Nov Dec
Jan
Feb Mar
Runton road car park in Cromer can accommodate up to 1000 vehicles and is the Council’s largest owned car park. The majority of the surface is grassed with a small area of tarmac at the entrance for approx. 32 cars. The car park is often used for events which brings in additional revenue – the most notable being the Cromer Carnival. This car park is exposed and generally only popular in the peak periods and during warm weather excepting the new years day firework display when the parking is managed to ensure as many vehicles are accommodated as possible. The car park is also popular with camper vans. The car park falls in the ‘Coastal’ tariff charge. Ave income per bay 2013/14 = £159.80 Cromer Promenade (Disabled) Car Park
3,000.00
2,500.00
2008/09
2,000.00
£
2009/10
2010/11
1,500.00
2011/12
1,000.00
2012/13
2013/14
500.00
0.00
Apr May Jun
11
Jul
Aug
Sep
Oct
Nov Dec
Jan
Feb Mar
Car Park Review 2013 – Update 2014
Cromer promenade offers disabled parking only in 20 marked bays accessed via the Melbourne slope. The car park falls in the ‘Resort’ tariff charge. It is thought that this car park is also popular with season ticket holders. Ave income per bay 2013/14 = £457.55. Station Approach Car Park
60,000.00
50,000.00
2008/09
40,000.00
£
2009/10
2010/11
30,000.00
2011/12
20,000.00
2012/13
2013/14
10,000.00
0.00
Apr May Jun
Jul
Aug
Sep Oct
Nov Dec
Jan
Feb Mar
Station Approach car park is Sheringham’s largest car park with 290 bays it is well situated on the main access road into the town adjacent to the popular Poppy line Steam Railway. The car park also accommodates (8?) coach bays and has a Wednesday market (Apr – Oct) and Saturday market weekly throughout the year and is used for a fairground base during the Sheringham Carnival. The car park falls in the ‘Coastal’ tariff charge. Ave income per bay 2013/14 = £908.49 Morris Street Car Park
18,000.00
16,000.00
14,000.00
2008/09
12,000.00
2009/10
10,000.00
£
2010/11
8,000.00
2011/12
6,000.00
2012/13
4,000.00
2013/14
2,000.00
0.00
Apr May Jun
Jul
Aug
Sep Oct
Nov Dec
Jan
Feb Mar
Morris street car park is a popular shoppers car park and has 115 bays. The car park falls in the ‘Resort’ tariff charge. Ave income per bay 2013/14 = £671.67 12
Car Park Review 2013 – Update 2014
Chequers Car Park
6,000.00
5,000.00
2008/09
4,000.00
£
2009/10
2010/11
3,000.00
2011/12
2,000.00
2012/13
2013/14
1,000.00
0.00
Apr May Jun
Jul
Aug
Sep
Oct
Nov Dec
Jan
Feb Mar
Chequers car park is a small car park of 34 bays situated close to Sheringham promenade. The car park falls in the ‘Resort’ tariff charge. As with most ‘Resort’ car parks the graph shows a marked rise in income following price increases in April 2012 although the pattern of use appears little changed. Ave income per bay 2013/14 = £1028.24 East Cliff Car Park
14,000.00
12,000.00
10,000.00
2008/09
2009/10
8,000.00
£
2010/11
2011/12
6,000.00
2012/13
4,000.00
2013/14
2,000.00
0.00
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
East Cliff car park is situated above the East promenade and is popular with beach visitors and surrounding holiday lets. The income pattern shows this is essentially used during the warmer months with shoppers choosing more convenient car parks during the winter periods. Use appears to be declining slightly although the pattern of use is similar over the periods shown. The car park falls in the ‘Coastal’ tariff charge. Ave income per bay 2013/14 = £376.39 13
Car Park Review 2013 – Update 2014
Beach Road (East Runton) Car Park
10,000.00
9,000.00
£
8,000.00
7,000.00
2008/09
6,000.00
2009/10
5,000.00
2010/11
4,000.00
2011/12
3,000.00
2012/13
2,000.00
2013/14
1,000.00
0.00
Apr May Jun
Jul
Aug
Sep Oct
Nov Dec
Jan
Feb Mar
East Runton’s Beach Road car park is a grassed car park holding up to 180 cars. The car park is popular with camper vans, surfers and beach users although as the only car park in East Runton, it also serves the local shops and businesses. The car park is split in two with a height barrier in place during peak weekends. The Coast watch also has a look out situated on the car park. In 2012 the car park moved from a standard tariff to a coastal tariff to enable it to be used as part of the £5 day ticket transfer scheme. This also resulted in a marked increase in income during July and August. The car park falls in the ‘Coastal’ tariff charge. Ave income per bay 2013/14 = £156.13 Fakenham Generally with the provision of one free supermarket car park and additional free parking on the old market site plus some designated town centre street parking the options are considerable and reflects in the income seen in the town as a whole. Bridge Street Car Park
8,000.00
7,000.00
£
6,000.00
2008/09
5,000.00
2009/10
4,000.00
2010/11
2011/12
3,000.00
2012/13
2,000.00
2013/14
1,000.00
0.00
Apr May Jun
14
Jul
Aug
Sep
Oct
Nov Dec
Jan
Feb Mar
Car Park Review 2013 – Update 2014
Bridge Street car park in Fakenham is the most centrally located car park and has 97 marked bays. The car park falls in the ‘Inland’ tariff charge and shows consistent use throughout the year. Ave income per bay 2013/14 = £644.99 Queens Road Car Park
7,000.00
6,000.00
5,000.00
2008/09
2009/10
4,000.00
£
2010/11
3,000.00
2011/12
2012/13
2,000.00
2013/14
1,000.00
0.00
Apr May Jun
Jul
Aug
Sep
Oct
Nov Dec
Jan
Feb Mar
Queens road car park in Fakenham and has 117 bays. Up until 2012 usage seems pretty consistent when there were more significant peaks in October and December and again in 2013 a peak in July for reasons unknown. The Limes Car Park
2,500.00
2,000.00
2008/09
2009/10
1,500.00
£
2010/11
2011/12
1,000.00
2012/13
2013/14
500.00
0.00
Apr May Jun
Jul
Aug
Sep
Oct
Nov Dec
Jan
Feb Mar
The Limes car park is situated close to a residential area and is the least utilised of all the Council owned Fakenham car parks. Fairly consistent use reflects use by locals/residents. The car park falls in the ‘Inland’ tariff charge and has 130 bays. Ave income per bay 2013/14 = £119.28 15
Car Park Review 2013 – Update 2014
Albert Street Car Park
25,000.00
20,000.00
2008/09
2009/10
15,000.00
£
2010/11
2011/12
10,000.00
2012/13
2013/14
5,000.00
0.00
Apr May Jun
Jul
Aug
Sep Oct
Nov Dec
Jan
Feb Mar
Albert Street car park in Holt is a busy centrally located car park. The pattern of use indicates regular use with small peaks during school break periods. Long Stay Season Tickets are not permitted on this car park unless proof of local residency is received. The car park falls in the ‘Resort’ tariff charge and has 122 bays. Ave income per bay 2013/14 = £1,370.86 Station Yard Car Park
4,000.00
3,500.00
£
3,000.00
2008/09
2,500.00
2009/10
2,000.00
2010/11
2011/12
1,500.00
2012/13
1,000.00
2013/14
500.00
0.00
Apr May Jun
Jul
Aug
Sep
Oct
Nov Dec
Jan
Feb Mar
Station Yard car park in Holt has a relatively low income compared to Albert Street and this can be attributed to the large number of season ticket users who use the car park. Spot inspections have indicated in excess of 40% of the bays are used by season ticket holders. This car park appears to more seasonally affected with peaks in the summer and November/December. The car park falls in the ‘Resort’ tariff charge and has 63 bays. Ave income per bay 2013/14 = £435.57 16
Car Park Review 2013 – Update 2014
Bank Loke Car Park
6,000.00
5,000.00
2008/09
4,000.00
£
2009/10
2010/11
3,000.00
2011/12
2,000.00
2012/13
2013/14
1,000.00
0.00
Apr May Jun
Jul
Aug
Sep
Oct
Nov Dec
Jan
Feb Mar
Bank Loke car park in North Walsham is a car park that predominantly serves the shopper and show consistent but relatively low use throughout the year. Generally with the provision of two free supermarket car parks and some designated town centre street parking the options are considerable and reflects in the income seen in the town as a whole. The car park falls in the ‘Inland’ tariff charge and has 97 bays. Ave income per bay 2013/14 = £534.11 New Road Car Park
3,000.00
2,500.00
2008/09
2,000.00
£
2009/10
2010/11
1,500.00
2011/12
1,000.00
2012/13
2013/14
500.00
0.00
Apr May Jun
Jul
Aug
Sep
Oct
Nov Dec
Jan
Feb Mar
New Road car park in North Walsham is a car park that predominantly serves the library, recreational park and community centre, although it is still conveniently situated for the town centre. Generally with the provision of two free supermarket car parks and some designated town centre street parking the options for alternative parking are considerable and reflects in the income seen in the town as a whole. The car park shows consistent but relatively low use throughout the year and has greater evening use. The car park falls in the ‘Inland’ tariff charge and has 77 bays. Ave income per bay 2013/14 = £294.90 17
Car Park Review 2013 – Update 2014
Vicarage Street Car Park
5,000.00
4,500.00
£
4,000.00
3,500.00
2008/09
3,000.00
2009/10
2,500.00
2010/11
2,000.00
2011/12
1,500.00
2012/13
1,000.00
2013/14
500.00
0.00
Apr May Jun
Jul
Aug
Sep
Oct
Nov Dec
Jan
Feb Mar
Vicarage Street car park in North Walsham is less popular than the other car parks in the town possibly due to its close proximity to the free Sainsburys car park. The car park shows consistent but relatively low use throughout the year with little evening use. In 2011 the car park was changed to accommodate 2 coach spaces and longer bays to assist market trader parking and motorhomes. The car park falls in the ‘Inland’ tariff charge and has 120 bays. Ave income per bay 2013/14 = £253.45 Pauls Lane Car Park
12,000.00
10,000.00
2008/09
£
8,000.00
2009/10
2010/11
6,000.00
2011/12
4,000.00
2012/13
2013/14
2,000.00
0.00
Apr May Jun
Jul
Aug
Sep Oct
Nov Dec
Jan
Feb Mar
Pauls Lane car park is situated on the cliff top in Overstrand. The pattern of use shows this is predominantly used for beach access with a predictable peak during the main holiday season. The car park falls in the ‘Coastal’ tariff charge and can accommodate approx. 250 cars on a grassed surface. Ave income per bay 2013/14 = £110.40 18
Car Park Review 2013 – Update 2014
Gold Park Car Park
30,000.00
25,000.00
2008/09
20,000.00
£
2009/10
2010/11
15,000.00
2011/12
10,000.00
2012/13
2013/14
5,000.00
0.00
Apr May Jun
Jul
Aug
Sep Oct
Nov Dec
Jan
Feb Mar
Beach Road/ Gold Park car park is owned by Mundesley Parish Council and is managed on a profit share basis. The main car park, with entrance off Beach Road, consists of 80 marked bays on tarmac. During the peak season the Gold Park area which is otherwise a recreation ground and is accessed through the Beach Road car park, is opened up for parking and can accommodate up to 500+ cars. The pattern of use suggests this car park is predominantly used by visitors to the coast rather than regular shoppers/users of the other village facilities. The car park falls in the ‘Coastal’ tariff charge. Ave income per (tarmacked) bay 2013/14 = £840.56 Cart Gap Car Park
4,000.00
3,500.00
3,000.00
£
2008/09
2,500.00
2009/10
2,000.00
2010/11
2011/12
1,500.00
2102/13
1,000.00
2013/14
500.00
0.00
Apr May Jun
Jul
Aug
Sep
Oct
Nov Dec
Jan
Feb Mar
Cart Gap car park is situated adjacent to the beach access at Cart Gap near Happisburgh and the pattern of use shows predominate usage roughly in line with school holidays. The car park is rough hard standing and has a toilet block but few other facilities close by, so generates one of the lowest 19
Car Park Review 2013 – Update 2014
income per bay of all NNDC car parks. The car park falls in the ‘Coastal’ tariff charge and can accommodate approx. 160 cars. Ave income per bay 2013/14 = £68.62 High Street (Stalham) Car Park
2,000.00
1,800.00
£
1,600.00
1,400.00
2008/09
1,200.00
2009/10
1,000.00
2010/11
800.00
2011/12
600.00
2012/13
400.00
2013/14
200.00
0.00
Apr May Jun
Jul
Aug
Sep
Oct
Nov Dec
Jan
Feb Mar
High Street car park in Stalham consist of two connected areas, the former car park is tarmacked and accommodates 25 cars with a further area of hard standing which could accommodate up to another 115 vehicles. The car park is situated to one end of the town centre adjacent to the library. The town has plenty of on‐street parking and a more centrally located Tescos with free parking. The car park houses the NNDC market every Tuesday . The parking pattern appears to be a little erratic; drops to nil income indicate machine vandalism/failure. Increased income in the past two years may be as a result of more proactive enforcement. The car park falls in the ‘Inland’ tariff charge and can accommodate approx. 140 cars. Ave income per bay 2013/14 = £87.10 Staithe Street Car Park
4,000.00
3,500.00
£
3,000.00
2008/09
2,500.00
2009/10
2,000.00
2010/11
2011/12
1,500.00
2012/13
1,000.00
2013/14
500.00
0.00
Apr May Jun
Jul
Aug
Sep
Oct
Nov Dec
Jan
Feb Mar
Staithe Street car park in Wells is a small (20 bays) but popular car park which is centrally located off Wells High Street. The usage pattern shows fairly consistent usage throughout the year with peak 20
Car Park Review 2013 – Update 2014
usage during the tourist season. Income rises in 2012‐2013 are indicative of the price increase introduced in 2012. The car park falls in the ‘Resort’ tariff charge. Ave income per bay 2013/14 = £1128.95. Stearmans Yard Car Park
40,000.00
£
35,000.00
30,000.00
2008/09
25,000.00
2009/10
20,000.00
2010/11
15,000.00
2011/12
2012/13
10,000.00
2013/14
5,000.00
0.00
Apr May Jun
Jul
Aug
Sep Oct
Nov Dec
Jan
Feb Mar
Stearmans Yard car park in Wells has 160 bays and is the largest hard standing car park in Wells. The usage pattern indicates a typical Coastal Car park with peak usage during the summer. This car park is the second highest earning NNDC car park despite is largely seasonal use. This is indicative of the lack of alternative parking in Wells. The car park falls in the ‘Coastal’ tariff charge. Ave income per bay 2013/14 = £1076.27. Clink Road, Sea Palling Car Park
20,000.00
18,000.00
16,000.00
14,000.00
2008/09
10,000.00
2009/10
8,000.00
2010/11
6,000.00
2011/12
4,000.00
2012/13
2,000.00
2013/14
£
12,000.00
0.00
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Clink Road car park in Sea Palling is a large grassed car park which is leased from (on a profit share basis) Waxham and Sea Palling Community Trust. The car park is split into two with the larger car park being closed in the winter due to low usage and issues with the site becoming waterlogged 21
Car Park Review 2013 – Update 2014
throughout winter. The smaller car park was added in 2012 and has some hard standing making it better for winter use. The usage pattern indicates an ‘extreme’ Coastal Car park with peak usage during the summer and little if no use from mid November to mid March. There are several alternative car parks in Sea Palling which are closer to the main beach access so the car park rarely reaches capacity. This car park also suffers from poor GPS signals meaning the ticket machines can encounter problems taking credit card payments. The car park falls in the ‘Coastal’ tariff charge. Ave income per bay 2013/14 = £26.17 – although given the car park can accommodate in excess of 1000 vehicles this figure could be misconstrued when essentially, during a hot month, income can often exceed £15k Beach Road (Weybourne) Car Park
6,000.00
5,000.00
2008/09
£
4,000.00
2009/10
2010/11
3,000.00
2011/12
2,000.00
2012/13
2013/14
1,000.00
0.00
Apr May Jun
Jul
Aug
Sep
Oct
Nov Dec
Jan
Feb Mar
Beach Road car park at Weybourne is situated adjacent to the beach and the pattern of use shows predominate usage roughly in line with school holidays although prolonged use during the winter may be indicative of the car park being popular with fishermen (beach not boat) and dog walkers. The car park is rough hard standing and is our most remote car park. Consequently, the ticket machines are subject to vandalism and theft and when income obviously drops to zero this is due to the hiatus before a new machine is sourced and installed. This car park falls in the ‘Coastal’ tariff charge and can accommodate approx. 300 cars. Ave income per bay 2013/14 = £55.20 22
Car Park Review 2013 – Update 2014
Holt Country Park Car Park
3,000.00
2,500.00
2008/09
£
2,000.00
2009/10
2010/11
1,500.00
2011/12
1,000.00
2012/13
500.00
2013/14
0.00
Apr May Jun
Jul
Aug
Sep
Oct
Nov Dec
Jan
Feb Mar
Holt Country Park has its own pricing structure of £1.50 per day. Usage indicates consistent regular all year round usage with peaks reflecting events and weather conditions. The car park is popular with dog walkers and with families during the coordinated events. The car park can accommodate up to 50 cars. Ave income per bay 2013/14 = £354.26. 23
0.00
24
Holt Country Park
Cromer Prom
Beach Road, Weybourne
Stearmans Yard, Wells
Staithe Street, Wells
High Street, Stalham
Station Approach, Sheringham
Morris Street, Sheringham
East Cliff, Sheringham
Chequers, Sheringham
Clink Road, Sea Palling
Pauls Lane, Overstrand
2012/13
Vicarage Street, North Walsham
New Road, North Walsham
2011/12
Bank Loke, North Walsham
Gold Park, Mundesley
Station Yard, Holt
Albert Street, Holt
Cart Gap, Happisburgh
The Limes, Fakenham
Queens Road, Fakenham
Bridge Street, Fakenham
Beach Road ‐ East Runton
Runton Road, Cromer
Meadow Road, Cromer
Cadogan Road, Cromer
Car Park Review
w 2013 – Update 2014
FFigure 6 Total P&D
D income compariison over 2 years –– by car park TTotal pay and displayy income co
omparison by car parrk
2013/14
300,000.00
250,000.00
200,000.00
150,000.00
100,000.00
50,000.00
Cadogan Rd
M d Rd
Meadow Rd
Runton Rd
Prom disabled bays
East Runton Beach Rd
Bridge St
Queens Rd
Queens Rd
The Limes
Happisburgh Cart Gap
Albert St
Country Park
Station Yard
Stat
o ad
Mundesley Beach Rd
Bank Loke
New Rd
Vicarage St
Overstrand Pauls Lane
Sea Palling Clink Rd
Chequers
East Cliff
Morris St
Station Approach
Stalham High St
Staithe St
Stearmans Yard
Weybourne Beach Rd
Car Park Review
w 2013 – Update 2014
FFigure 7 Total P&D
D income compariison over 2 years –– by car park P&D cassh income per bay 20
012/13
R
Red= resort tarifff / Green = inlan
nd tariff / Blue == coastal tariff
£1,600.00
£1,400.00
£1,200.00
£1,000.00
£800.00
£600.00
£400.00
£200.00
£‐
Cromer
25
Faken
nham
Holt
North
Walsham
Sheringham
Wells
Car
C Park Revview 2013 – Update
U
2014
4
Other carr parks Mund
desley Road, North Walsham – curreently free Mund
desley Road ccar park has been subjecct to many isssues and much discussioon in recent yyears. Formeerly the site o
of a gas works it is currenntly an unmaade surface. Recently offfered and d
declined by to thee Town Council on a short term lease the District Council is no
ow proposingg to make th
his a pay and display car park in
n line with other car parkks in North W
Walsham. Staith
he Street, Fakkenham – Pe
ermit holderrs only This sm
mall tarmackked car park is not adverrtised extenssively as it is considered tto be primarily for the use off residents/lo
ocal workerss. ham and Mid
dland Road, North Walssham Highfiields, Fakenh
The ab
bove car parrks are curren
ntly on shortt term leasess with the respective Tow
wn Councils. 3. D
Data analyysis a)) Season TTickets Seeason ticketss represent excellent va lue for money for local people whoo park on a rregular basiss fo
or work or sh
hopping. Lasst year incom
me from season tickets w
was £196,7773. Income ffrom season
n ticckets has steeadily increa
ased over thee past 5 yeaars with price
e increases iin 2006, 200
08 and 2010.. Th
he price of Season ticketts was raisedd in 2009 to between 8 a
and 10% andd has not increased sincee deespite general car park charge increaases. Figgure 8 Seaso
on Ticket sale
es Seeason T
Ticket sa
ales
£205,000
0
£200,000
0
£195,000
0
£190,000
0
£185,000
0
£180,000
0
£175,000
0
£170,000
0
£165,000
0
£160,000
0
£155,000
0
Incom
me
2008/0
09
84
£173,08
2009/110
£181,2 72
2010//11
£190,5
597
2011//12
£195,996
20122/13
£196,
6,773
2013/14
£204
4,530
Th
he most pop
pular season tickets are sshort stay (3
3hr) tickets attributing too over 90% o
of total saless an
nd almost 90
0% of those sales are forr 12 month sseason ticketts currently costing £55 each. Sincee 20013 the 3 ho
our season ticket also coovers users ffor the entire
e evening peeriod 6pm to
o 11pm thuss neegating the ssale of the evvening seasoon tickets. Figure 9 Num
mber of Seasson Tickets so
old by type 26
Car
C Park Revview 2013 – Update
U
2014
4
Nos off Season
n Ticketss sold by type
3
3500
3
3000
2
2500
2
2000
1
1500
1
1000
500
0
12m 6m 3m 12
2m 6m 3m 12m 6m 3m 12m 6m
m 3m 12m
m 6m 3m
008/09
20
2009/10
11
2010/201
Longg Stay
2011
1/12
22012/13
Sho
ort Stay
Considerin
ng that Seaso
on Tickets offfer parking ffor as little aas £1.05 per w
week it is dissappointing tthat sales are not greater. Recent advertisin
ng in 2013 didd see a 14% increase in ssales from Appril to June 2
2013 d to 2012 salees. compared
Figurre 10 Season
n Ticket Incom
me Inco
ome derived frrom Sea
ason Ticket Salees
£140,000
0.00
£120,000
0.00
£100,000
0.00
£80,0000.00
SHORT STAY
LONG SSTAY
£60,0000.00
WEEKLY
Y
£40,0000.00
EVENIN
NG
£20,0000.00
£0
0.00
2008
8/09
200
09/10
20010/11
(price
inncrease)
2011/12
Currently coaches can
n buy season tickets for thhe same pricce as a car. b)
2012/13
Eveening charges In 2012 an
n evening charge was introduced for the first time on NNDC ccar parks. Thhe charge wa
as £1 for parking 6p
pm – 11pm o
or part there
eof (althoughh the 50p, 30
0 minute, tickket could stilll be purchassed). 27
Car Park Review 2013 – Update 2014
This has brought in £81,730.90 additional income in 2012/13 and £86,273.70 in 2013/14. It would be fair to say the introduction of evening charges has not been generally popular with the public and unfortunately, despite additional signage on the car parks, advertising and media campaign many users were ‘caught out’ and subsequently received penalty charge notices for non‐payment of fees. Ranking of most popular car parks for evening parking does not reveal any surprises with figures indicating resort towns, particularly Sheringham and Cromer have the highest evening use, in Cromer the Meadow Road car park in particular sees consistent year round evening use. 28
Car
C Park Revview 2013 – Update 2014
4
Figure 11 Number of Seasson Tickets ssold by type 29
Car Park Review 2013 – Update 2014
c)
30min short stay tickets – usage In 2012 a ‘50p for 30 minutes parking’ tariff was introduced across all NNDC pay and display car parks to accommodate those just wanting to undertake short visits. This replaced the previous 10p for 20 minutes parking which was only available on a select number of central car parks. Figures do show that this is popular and is consistently used throughout the year in line with general car park usage. This suggests this tariff charge is predominantly used by local people with only minor fluctuations during the peak holiday periods. No of 50p (30min) tickets sold 2012/13 and to date 13/14 Apr May Jun Jul Aug Sep Oct Nov 11,802 16,171 16,271 17,157 16,962 13,652 15,796 10,575 12,069 8,234 9,810 12,745 161,244 12,513 13,430 12,975 17,295 15,028 15,358 12,191 149,831 9,853 Dec Jan Feb Mar 10,371 9,219 9,173 12,425 Total d)
£5 day tickets and coach parking sales In 2012 the £5 ticket for 24hour parking was introduced across all car parks, prior to this coaches paid the same fees per bay as other vehicles. It had previously been available on Coastal car parks with the added advantage of being able to transfer the ticket to other Coastal car parks. This offer still remains and is predominantly aimed at the tourist market. The figures are slightly skewed by the fact that 4 hour coach parking is also £5 and it is not possible to extrapolate those figures. However, 4 hour coach parking is estimated to make up approx. 1% of the total. The numbers of tickets sold clearly reflect this option is predominantly used in August suggesting it is popular with tourist/day trippers to the area. Of all the £5 ticket sales, between 62% and 89% are sold for use in Coastal car parks. No of £5 ticket sales 2012/13 and 2013/14 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Total 12‐13 2,330 13‐14 2,825 3,713 6,276 4,590 9,713 19,593
4,522 12,170 20,232
6,571
5,867
2,694
2,548
1,206
1,339
1,371
1,201
853 1,083 1,813
1,016 1,214 2,417
55,530
61,627
There are a three car parks that offer coach parking (Station Approach Sheringham, Cadogan Road Cromer and Vicarage Street North Walsham.) Estimated 4 hour coach ticket sales (1% of total £5 sales) Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Total 12‐13 23 37 46 97 196
66
27
12
14
9 11 18
555
13‐14 28 62 45 121 202
58
25
13
12
10 12 24
612
No of £10 coach tickets sold 2012/13 and 2013/14 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Total 12‐13 19 24 23 23 21
22
16
8
11
8 7 8
190
13‐14 4 17 20 28 110
31
11
8
0
3 4 7
243
It is difficult to comment on coach sale trends as we have insufficient data at this stage. Anecdotally, figures appear to reflect the expected tourism influx and the weather which inevitably impacts on visitors 30
Car Park Review 2013 – Update 2014
and which shows we enjoyed higher than average temperatures in Jul and Aug in 2013 than 2012. The August figures for 2013 appear exceptional with over 90 tickets being sold for Station Approach car park. Station Approach car park has by far the highest coach ticket sales equating to 80% of £10 sales in August 2013. Of these there appears to be little if no use of the facility at North Walsham with no £10 ticket sales and with the total £5 sales for 2012/13 being 204 this would suggest no more than 2 coach bay ticket sales over the whole year. e)
Seasonality There is currently no off peak reduction on any NNDC car parks but the current charging regime does recognise the parking pattern in our towns and villages. The following analysis of 2013/14 pay and display figures clearly shows the differences between peak and off peak use. Table 6 Car Park Seasonal income split Car Park Season split in income by Type
Coastal Resort Inland off peak income as Apr ‐ Sept Income Oct ‐ Mar % of total £ Income £ TOTAL £ 839,151.95 £ 224,007.15 £ 1,063,159.10 21% £ 559,570.05 £ 303,851.35 £ 863,421.40 30% £ 149,791.80 £ 142,555.25 £ 292,347.05 49% Holt CP 12,203.65 8,971.95 1,175.60 42% The percent of income derived by Coastal car parks is very seasonal with only 21% of total Coastal income derived from October to March. Sea Palling is an extreme example of seasonal use with only 2% of total income being taken in the off peak period. In contrast, Weybourne takes 31% of its income during the same off peak period and whilst popular with on‐shore fishermen and dog walkers it is likely this increased usage is due to the unavailability of other parking facilities. Inland car parks (NW, Stalham & Fakenham) have consistent year round use with off peak almost mirroring peak season use. Resort car parks could be deemed to have an extended tourism season with income dropping in Jan and Feb only. It must be remembered that Sheringham, Wells and Cromer have a mixture of Coastal and Resort Tariffs. To identify use of car parks by place the following table illustrated the seasonal use by town. Sea Palling shows the highest peak vs off peak use at 2% but this needs to be viewed on the basis that there are two other car parks plus seasonal parking in Sea Palling. East Runton and Mundesley show less extreme seasonal use but the car parks are the main parking areas for local services too. 31
Car Park Review 2013 – Update 2014
Table 7 Seasonal income breakdown by place Seasonal Income breakdown by place
2013/14
Cromer East Runton
Fakenham
Happisburgh
Holt
Mundesley
North Walsham
Overstrand
Sea Palling
Sheringham
Stalham
Wells
Weybourne
f)
PEAK SEASON Apr‐ Sep
£ 482,091.30
£ 29,548.50
£ 79,270.85
£ 10,382.40
£ 155,528.85
£ 75,163.70
£ 63,335.25
£ 27,719.00
£ 33,247.20
£ 388,236.75
£ 7,185.70
£ 190,257.30
£ 18,750.65
OFF PEAK Oct ‐ Mar
£ 181,938.00
£ 5,808.75
£ 74,392.85
£ 3,704.20
£ 113,979.50
£ 12,231.10
£ 62,563.35
£ 5,946.45
£ 781.00
£ 141,598.05
£ 5,599.05
£ 62,456.15
£ 8,387.25
TOTAL
£ 664,029.30
£ 35,357.25
£ 153,663.70
£ 14,086.60
£ 269,508.35
£ 87,394.80
£ 125,898.60
£ 33,665.45
£ 34,028.20
£ 529,834.80
£ 12,784.75
£ 252,713.45
£ 27,137.90
OFF PEAK as % of total
27%
16%
48%
26%
42%
14%
50%
18%
2%
27%
44%
25%
31% Enforcement Since April 2011 the management of the enforcement, cash collection and banking, machine management and administration of the Penalty Charge process of our car parks has been carried out through a shared service agreement by Kings Lynn and West Norfolk Borough Council. There are 4 full time people plus seasonal staff employed to undertake this service on our behalf. In addition 40% of the total PCN income is paid to KLBC to manage the PCN process. This involves uploading all photographic evidence on line (for those in receipt of a ticket to view), all telephone and written correspondence including pursuing PCNs through the tribunal procedure. Table 8 Cost of Shared working car park management Cost of enforcement, cash collection etc.
Cost of PCN processing (40% of PCN income)
TOTAL 2011/12
175,634.02
68,542.83
244,176.85
2012/13 218,332.23 63,977.90 282,310.13 2013/14
218,950.61
49,464.98
268,415.59
The figures above show an increase of just over £42k in enforcement costs between 2011/12 and 2012/13. This increase was due in part to the introduction of evening charges but in the main due to a significant underspend (£22k) on original staffing budgets. The same period saw a decline in PCN processing due to the reduction in PCNs issued in 2013/14. Further information on PCNs is given below. g)
Penalty Charge Notices Penalty Charge Notices (previously known as Standard Charge Notices) are issued for a variety of predetermined contraventions ( eg: failure to display parking ticket, parking out of bay, parking in a 32
Car
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disabled bay withou
ut displayingg a valid ddisabled badged). There are so me differen
nces in thee contraven
ntions for on‐street and off‐street paarking as the
ey are governed by diffe ring orders, although alll are governed by the TTraffic Mana
agement Act 2004. Each PCN issued identifies thhe type of co
ontravention
n he level of fin
ne. Most carr park related
d contraventtions are deeemed to fall in the lowerr which occcurred and th
fine brackket which is sset at £50, re
educing to £225 if the fine is paid within 14 days off issue. Prior to th
he enforcem
ment being undertaken u
bby Kings Lyn
nn Borough Council therre was limite
ed detail on
n notices isssued so comparisons are limited. In 2012/13 in total 7730 were issu
ued (betweenn 8.00 am to
o 11pm) whe
ereas for 20113/14, 7285 w
were issued;; indicating a just underr 9% decline in PCNs issuued from the previous year. In addition, of the 72
285 issued in
n 2013/14, 11871 were isssued between 6 and 111pm and forr 2012/13 off 7730 issueed 2166 werre issued posst 6pm whichh for 2013/1
14 represents 25% of thee total PCNs issued but aa drop of 3%
% on the previous year. Figure 12 Penalty Charrge Notices iissued by tim
me of day No o
of Penalty charrge noticces issued by tiime
1000
0
9000
8000
7000
6000
5000
4000
3000
2000
1000
0
No of P
PCN
8.00
49
9.0
00 10.00 11.00 12.00 13 .00 14.00 15
5.00 16.00 17
7.00 18.00 199.00 20.00 21
1.00 22.00
03 321 53
33 622 7886 934 905 715 346 384 5503 453 401
4
130
20
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Car Park Review 2013 – Update 2014
Figure 13 Penalty Charge Notices issued by infringement PCNs issued by infringement
5000
4500
4000
3500
3000
2500
2000
1500
1000
500
0
2011/12
2012/13
Other
Parked in a
disabled bay
without valid
badge
Out of bay
No P&D ticket
Parked after
the expiry of
payed time
2013/14
4. Other considerations In 2012 a system was introduced that aimed to simplify the tariff structure for users across the District. There were no increase to charges in Fakenham, North Walsham and Stalham and no changes to season ticket charges. The changes brought in a reduced fee of 50p for 30 minutes in all car parks. The increases proposed were targeted in those areas where there is strong tourism demand. Season ticket prices have not increased since 2010 and these represent excellent value for money for regular users; the short stay annual car park season ticket costs £55, just over £1 a week or 15 p per day for parking in any of the Council’s car parks. The new charging structure reflected the demands on different car parks across the district, recognising that the towns of Fakenham, North Walsham and Stalham do not benefit from the same level of tourism visitors as those on the coast. The proposal removed ‘mini‐stay’ which was on some but not all car parks as well as the removal of the ‘short and long‐stay’ designations. Although, in order to ensure that some busy town centre car parks are not full of commuter vehicles, the use of long stay (24hr) season tickets was still restricted in these locations. As a consequence of the above the changes, the car parks are split into 3 ‘types’ and charging structures; Resort , Coastal and Inland car parks. This does seem to reflects prime use and fulfil the objectives of the pricing structure. Tariff Banding The tariff banding charges an hourly rate 8.00 am to 6.00pm then £1 for the period 6.00pm to 11pm. Users have to work out the total charge if their use covers the two charging periods. Some car park users find it confusing despite attempts to assist users by giving additional instructions, this still causes problems and has been a very unpopular introduction. The main confusion is brought about because 34
Car Park Review 2013 – Update 2014
some people do not seem to understand that for ticket purchases across tariff bands you need to add the respective amounts together. Inevitably with any ‘new’ charging regime complaints are received because people do not check tariff signs, relying on past visits or expectations and this did initially result in significant issue of PCNs. Disabled Parking The current policy is that blue badge holders can use the disabled bays providing their badges are displayed. NNDC does charge disabled drivers the same tariffs as other car park users although they are given an additional 30 minutes beyond the expiry time of the ticket. Generally this is a well‐
received policy. The pay and display car park on Cromer Prom is specifically for blue badge holders only. Public perception and service delivery (ie complaints, machine issues) Changes to car parking charges are never popular and when price changes come into force the Council usually receives a number of complaints. Apart from this the majority of public complaints relate to the issue of Penalty Charge Notices The Property Services section receives between 20 and 30 FOI requests each year requesting information relating to parking and a similar amount of complaints, in the main concerning charges. Breakdowns and Failures The Parkeon Strada machines are linked via telemetry to a web based reporting system. This is used by both NNDC and KLWNBC staff to manage the car parks. As well as being useful for day to day management the system does offer a basic reporting mechanism which can be used to a greater effect in the future to better understand car par usage. In addition to on‐line reporting the system alerts staff to a variety of maintenance issues including; when cash boxes needing emptying, power failures, ticket renewal, connectivity issues, to name but a few. This does enable a prompt response and improved customer service of inconvenience when using the car park. Weybourne car park ticket machine has been targeted three times in the past two years resulting in complete loss of the ticket machine and income. Many of the machines are currently covered by CCTV which may offer some protection but remote car parks are always going to be vulnerable. It is not viable to insure against such losses. 35
Car Park Review 2013 – Update 2014
Appendices Appendix A: All Car parks – a summary NNDC Car Parks
Postcode
Charge
Tarrif type
Spaces
CROMER
Cadogan Road
NR27 9HT
P&D
RESORT
120
CROMER
Meadow Road
NR27 9EE
P&D
RESORT
265
CROMER
Runton Road
NR27 9AU
P&D
COASTAL
1037
CROMER
Prom disabled bays
NR27 9HE
P&D
RESORT
20
EAST RUNTON
Beach Road
NR27 9PA
P&D
COASTAL
180
FAKENHAM
Bridge Street
NR21 9AG
P&D
MARKET
97
FAKENHAM
Community Centre
NR21 9DY
Free
Users only
27
FAKENHAM
FAKENHAM
FAKENHAM
Hall Staithe
Highfield Road
Queens Road
NR21 9BW
NR21 9DH
NR21 8BS
Permit
Free
P&D
PERMITS
LEASED OUT
31
110
117
FAKENHAM
The Limes
NR21 9AG
P&D
MARKET
130
HAPPISBURGH
Cart Gap
NR12 0QL
P&D
COASTAL
160
HOLT
Albert Street
NR25 6HX
P&D
RESORT
122
HOLT
Country Park
NR25 6SP
P&D
£1.50 /HR
50
MARKET
HOLT
Station Yard
NR25 6BS
P&D
RESORT
63
MUNDESLEY
Beach Road
NR11 8DG
P&D
COASTAL
80
NORTH WALSHAM
Bank Loke
NR28 9JN
P&D
MARKET
97
NORTH WALSHAM
Midland Road
NR28 9JR
NORTH WALSHAM
Mundesley Road
NR28 0DB
Free
PARTIALLY
LEASED OUT
(CHANGING)
NORTH WALSHAM
New Road
NR28 9DE
P&D
MARKET
77
NORTH WALSHAM
Vicarage St
NR28 9DQ
P&D
MARKET
120
OVERSTRAND
Pauls Lane
NR27 0PE
P&D
COASTAL
250
Free
50
80
SEA PALLING
Clink Road
NR12 0UL
P&D
COASTAL
1000
SHERINGHAM
Chequers
NR26 8BQ
P&D
RESORT
34
SHERINGHAM
Cliff Road
NR26 8BJ
P&D
COASTAL
94
SHERINGHAM
Morris Street
NR26 8JY
P&D
RESORT
115
SHERINGHAM
Station Approach
NR26 8RG
P&D
COASTAL
294
STALHAM
High Street
NR12 9AN
P&D
MARKET
140
WELLS
Staithe Street
NR23 1AG
P&D
RESORT
20
WELLS
Stearmans Yard
NR23 1BA
P&D
COASTAL
160
WEYBOURNE
Beach Road
NR25 7SR
P&D
COASTAL
300
36
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Append
dix B: Car p
park sites 37
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Appendix c) Assump
ptions / Basis of Calculaations for T
Table 5
In the calcculation of in
ncome proportions
•
W
Where there aare no activitties identifieed or there are general ra
ather than sppecific car pa
ark activity co
odes shown, fees and cha
arges have bbeen prorate
ed based on tthe total of ccar parking charges %'s.
•
W
Where fees an
nd charges have been all ocated to sp
pecific areas, rather than specific car parks, fees an
nd charges have been prorated on thhe income prroportions w
within the speecific areas. •
Peenalty chargee notice inco
ome has bee n prorated b
based on the total of car parking charrges %'s. •
Otther recoverrable chargess income hass been proraated based on the total oof car parkingg charges %'s. •
on ticket inco
ome has bee n prorated o
on the basis o
of car parkinng income exxcluding Geeneral seaso
seeason ticketss. •
Fo
or season ticket income w
which has beeen attribute
ed to a speciffic area that income has been prrorated baseed on income
e % for the caar parks with
hin that area
a. •
Reents have beeen allocated
d directly, annd any identified with a m
miscellaneouus activity cod
de have beeen allocated
d on the tota
al of car parkking charges %'s. •
M
Miscellaneouss overs and u
unders have been allocatted on the to
otal of car paarking charge
es %'s. 49
Car Park Review 2013 – Update 2014
In the calculation of expenditure proportions •
Repairs and maintenance expenditure not identified against a specific car park, have been prorated on the basis of % of total income by car park excluding season tickets. •
Utilities expenditure identified by a specific area have been allocated on the basis of the % of income applicable to each car park within that area. •
General utilities expenditure has been prorated on the basis of % of total income by car park excluding season tickets. •
Supplies and services expenditure has been prorated on the basis of % of total income by carpark excluding season tickets. •
Contract costs have been prorated on the basis of % of total income by car park excluding season tickets. •
Grounds Maintenance costs have been prorated on the basis of % of total income by car park excluding season tickets. •
CCTV costs have been prorated on the basis of % of total income by car park excluding season tickets. Index of Figures Figure 1 Income Distribution by tariff type Figure 2 Pay and display income by settlement Figure 3 Credit card sales Figure 4 Credit card sales Figure 5 Number of Season Tickets sold by type Figure 6 Total pay and display income comparison by car park Figure 7 P&D cash income per bay Figure 8 Season Ticket sales Figure 9 No of Season tickets sold by type Figure 10 Income derived from Season Ticket Sales Figure 11 Evening charge income by car park Figure 12 PCNs issued by time of day Figure 16 PCNs issued by infringement Index of Tables Table 1 Car park charges from 2005 Table 2 Car Park income and Expenditure 2008‐2014 Table 3 Capital expenditure 2008‐2014 Table 4 NNDC budget funding sources Table 5 Car Park Costs 2008‐2014 Table 6 Car Park seasonal income split Table 7 Season income breakdown by place Table 8 Car Park Management/enforcement costs 50