Cabinet
14 February 2011
Agenda Item No_____12________
PERFORMANCE MANAGEMENT (QUARTERLY REPORT AS AT 31st DECEMBER 2010)
Summary:
Conclusions:
Recommendations:
This report, its appendix and the Corporate Performance Management
System present the performance information for the period ended 31st
December 2010.
Our performance overall continues to be good. Only 3 of our
performance indicators are significantly (more than 15%) below target,
one fewer than in quarter 2. However, there has been an increase in
the number of indicators that are slightly below target. Managers are
taking action to address the issues involved and achieve their annual
targets.
That the Members of Cabinet review the performance information for
the period ended 31st December 2010 and approve or determine any
action required to manage under- or over-performance.
That the Members of Cabinet approve the withdrawal of the target for
visits to museums (LC 007a)
Cabinet member(s):
All
Contact Officer, telephone number,
and e-mail:
Ward(s) affected:
All
Helen Thomas, Policy and Performance Management
Officer,
01263 516214,
helen.thomas@north-norfolk.gov.uk
1. Information availability
1.1.
This report presents an overview of the progress in improving performance across the
Council. More detail on any particular performance indicator is available on the North
Norfolk District Council (NNDC) Intranet site or through the Performance Portal on the
North Norfolk Website.
1.2.
If you would like further performance information or a copy of a report and you do not
have access to the NNDC Intranet site or the NNDC web site please contact the Policy
and Performance Management Officer.
2. Key Performance Indicators
2.1.
A full list of the key performance indicators that we are monitoring during 2010/11 is
given in Appendix N.
2.2.
During the quarter ended 31st December 2010, performance information has been
produced for 34 Key performance indicators.
2.3.
The performance indicators as reported present the cumulative position to 31st
December 2010.
2.4.
A summary of the status of the indicators is given below:
2.5.
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2.6.
14 February 2011
Quarter 1
Quarter 2
Quarter 3
Key Performance Indicators 2010/11
2010/11
2010/11
2010/11
Significantly above target (15% or
9
8
8
more above target)
On or above target
15
15
12
Slightly below target
6
6
11
Significantly below target (15% or
2
4
3
more below target)
Missing information
0
1
0
Not Applicable
2
0
0
Where any data is estimated, the details and the reason will be shown in the comment
column.
2.7.
It should be noted that there are no missing data items for the quarterly key performance
indicators for the third quarter of 2010/11.
2.8.
Of the indicators that were above target 6 were significantly above. These are:Full Name
Qtr 3
Qtr 3
Target
Actual
Economic and Tourism Development
Comment
ETD 007 (Q)
(Cum) The
number of new
business startups supported
each year
68
Some of these businesses are being
assisted on an ongoing basis. As of
December, a total of 88 businesses have
been receiving support in the Pathfinder
Business Advice Project since it started in
May but these were not included in the
figures reported here.
113
Some of these businesses are being
assisted on an ongoing basis. As of
December, a total of 88 businesses have
been receiving support in the Pathfinder
Business Advice Project since it started in
May but these were not included in the
figures reported here.
524,018
The website underwent optimisation in early
September 2010 to increase its visibility and
ranking on search engines, particularly
Google, when people use them to browse
the internet. This has resulted in more
people accessing the website and thus, the
significant increase in the number of
estimated visitors during the second and
third quarters.
ETD 008 (Q)
(Cum) The
number of
businesses
assisted to retain
jobs and/or
increase
employment each
year.
ETD 012 (Q)
(Cum) Number of
estimated users
of the
'Visitnorthnorfolk.
Com' website
25
9
220,000
Customer Services
CS 004 (Q)
(Cum) Number of
People using
460,000
Tourist
Information and
Visitor Centres
Revenues and Benefits
619,902
We are still continuing to see an increase in
visitor numbers across the Tourist
Information Centres.
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14 February 2011
Full Name
RB 021(Q) (Cum)
HB Security Prosecutions and
Sanctions (Was
RB 025)
Qtr 3
Target
Qtr 3
Actual
Comment
32
43
Still above target.
5.67
The figures for the third quarter are slightly
higher than at the same period last year. It
is not possible at this stage to indicate what
impact this will have on the annual overall
figures yet. There has been an increase in
the number of staff classed as long term
sick for the first three quarters of the year
2010/11. The impact on long term absence
on the first three quarters for 2009/10 was
54% of the total number of days sick and for
the first three quarters for 2010/11 this has
risen to 59%. Overall though the figures are
positive.
Organisational Development
OD 001 (Q)
(Cum) Working
Days Lost Due to
Sickness
Absence (Whole
Authority) (Was
BV 012)
6.75
2.9.
2.10.
Of the indicators that were below target, 3 were significantly below target. These
indicators are detailed below. Where applicable, a reference to any relevant risk
identified in the Council’s risk register is noted in the comment column for the
performance indicator concerned and the risk itself is identified at the end of this report.
2.11.
Full Name
Qtr 3
Target
Strategic Housing
NI 181 (Q)
(Cum) (Right
time) Time
taken to process
Housing
12.0
Benefit/Council
Tax Benefit new
claims and
change events
SH 010 (Q)
(Cum) Number
of currently
empty
properties in the
private sector
brought back in
to use
7
Qtr 3
Actual
15.3
1
Planning and Coastal Management
Comment
Throughout November resources have been
stretched due to the planning, testing and
training for the implementation of Civica
release 13 (Benefits payment/overpayment
system conversion). Undoubtedly this has
had an affect on the workload outstanding,
this will inevitably impact on performance
until the outstanding workload has been
cleared.
We continue to work hard with owners of
Empty Homes to encourage them to bring
the properties back into use. We have
approved 1 empty home this financial year
and will be working hard with this owner and
two others to complete these before the end
of this financial year. We are also currently in
negotiation with 4 new owners and hope to
see some agreement with this later this year.
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14 February 2011
Full Name
NI 157a (Q)
(Cum)
Processing of
MAJOR
planning
applications
(Quarterly
Cumulative)
(Was BV 109a)
Qtr 3
Target
60.00%
Qtr 3
Actual
33.33%
Comment
Significant effort has been put in to clear the
majority of older outstanding major
applications in the third quarter. 12 major
applications have been determined in the
third quarter of which 10 were more than 13
weeks old. This has had a significant effect
on this performance measure over the three
quarters of this year as there have only been
21 determinations in total.
2.12.
2.13.
A summary schedule of the Key Performance Indicator figures as at 31st December 2010
is attached at (Appendix N).
3. Proposal to withdraw one target LC 007a Visits To and Use Of Museums: all
visits (Was BV 170a)
3.1.
The Norfolk Museums and Archaeology Service no longer collect this data, as the
figures often proved inconsistent across the service. This was due to problems when
recording different things for enquiries, etc., resulting in numbers varying greatly and
therefore the figures could not be relied upon. The Leisure and Cultural Services
Manager therefore recommends that we withdraw this target.
3.2.
The Museums Service will still collect and record visits in person (LC 007b) and school
visits (LC 007c). The Leisure and Cultural Services Manager will continue to monitor
these figures to ensure the improved performance achieved over the past three years is
maintained and continues to improve but does not propose replacing the current
corporate target on all visits. Future targets can be developed as a part of the process to
produce the new corporate plan.
4. Financial Implications
4.1.
There are no direct financial implications associated with this report. However, there are
performance measures and targets, and activities included in relevant service business
plans, that are specifically related to finance. In addition, corrective action may have
financial implications that would need to be made clear at the time any action is agreed.
4.2.
The budget monitoring report is a separate report on this agenda and the two reports
should be read together to provide an overall picture on the performance of the
organisation.
5. Risks to the Council
5.1.
5.2.
Failure to implement a robust Performance Management Framework, which produces
evidence of performance improvements and identifies areas requiring corrective action,
could have a number of consequences. These may include:
• Inaccurate or less effective decision-making;
• Inappropriate resource allocations;
• Reduced reputation arising from poor data quality or accuracy;
• Adverse comment in our annual direction of travel statement.
•
The Corporate Risk Register identifies the more significant risks that face the Council
and could prevent it from meeting its objectives. The Performance and Risk
Management Board, on 22nd October 2010, received and updated the Corporate Risk
Register and agreed appropriate actions to mitigate and manage our risks. This was
reported to the Audit Committee on 7th December 2010.
Cabinet
5.3.
14 February 2011
Indicators given at 2.9 above are related to risk identified at the corporate level as
follows:
NI 181 (Q) (Cum) (Right time) Time taken to process Housing Benefit/Council Tax Benefit new
claims and change events (days)
Ref C014 The risk of continued decline in the economy or a detrimental unforeseen financial
impact leading to (amongst other things) increased uptake of Housing Benefit which could have
an impact on our ability to achieve housing benefit related targets.
SH 010 (Q) (Cum) Number of currently empty properties in the private sector brought back in to
use
Ref C010 Challenge over ability to provide target number of affordable homes through a
combination of lack of developer confidence because of recession / weak financial markets and
pressure on public finances meaning reduced availability of grant funding for affordable housing
provision.