Second contribution of the BDT to the next WG-WSIS
Synergies between the Information Society’s Plan of Action
and the ITU-D Istanbul Action Plan (six) Programmes and (two) Activities:
RELEVANCE OF IsAP OPERATIONAL PLAN 2004 ACTIONS TO THE INFORMATION SOCIETY PLAN OF ACTION (ISPA)
Synergies between the Information Society’s Plan of Action
and the ITU-D Istanbul Action Plan: Programme 1: Regulatory Reform
WSIS Action Plan
List of Issues
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
C2.
Information
and
communication ISAP Programme 1 - Creation of tools for effective
infrastructure: an essential foundation for the regulation
Information Society
 To prepare tools in the area of policy,
9. Infrastructure is central in achieving the
regulation and legislation for use by ICT
goal of digital inclusion, enabling universal,
decision makers, regulators, and policy
sustainable, ubiquitous and affordable access to
makers
ICTs by all, taking into account relevant
solutions already in place in developing
countries and countries with economies in ITU/EC West Africa Common Market project
transition, to provide sustainable connectivity
and access to remote and marginalized areas at
national and regional levels.
10.
h) Support the creation and development of a
digital public library and archive services,
adapted to the Information Society, including
reviewing national library strategies and
legislation, developing a global understanding
of the need for “hybrid libraries”, and fostering
worldwide cooperation between libraries.
6026
– Case studies on promotion of
cost-effective broadband and Internet
services; licensing in an era of
convergence; regulating scarce
resources
2004 Americas Blue Book on
Telecommunications Policies
6025 - Trends in Telecommunication Reform
2004
7RAF03060 - ITU/EC project - draft model ICT
policy and legislation for West Africa
a) Governments should take action, in the
framework of national development policies, in
order to support an enabling and competitive
environment for the necessary investment in
ICT infrastructure and for the development of
new services.
b) In the context of national e-strategies, devise
appropriate universal access policies and
strategies, and their means of implementation,
in line with the indicative targets, and develop
ICT connectivity indicators.
C3. Access to information and knowledge
IsAP Actions planned for 2004
7RAF03060 - ITU/EC project – assist West
African countries to put in place national
universal service policies, regulation and
procedures
ISAP Programme 1 - Information sharing
 Establish a regulatory knowledge center.
 To collect, collate and disseminate
regulatory information such as
legislation, policies and regulations and
house a pre-eminant ICT regulatory
resource library.
6032 - Annual Telecommunication Regulatory
Survey
6032 - Expansion of the Telecommunication
Regulation website which already houses the
national legislation and policies of many ITU
member states.
6032 - Update of Telecommunication
Regulation database.
WSIS Action Plan
List of Issues
C4.
Capacity building
11.
l) Develop distance learning, training and other
forms of education and training as part of
capacity building programmes. Give special
attention to developing countries and especially
LDCs in different levels of human resources
development.
Reference to IsAP Programmes,
IsAP Actions planned for 2004
Initiatives, Council, WTDC02 and PP02
Resolutions
ISAP Programme 1 – Creation of training materials 6029 - Visiting Regulators Exchange
and opportunities
Programme




C5. Building confidence and security in the use of
ICTs
12.
Confidence and security are among the main
pillars of the Information Society.
d) Take appropriate action on spam at national
and international levels.
g) Share good practices in the field of
information security and network security and
encourage their use by all parties concerned.
Develop appropriate human resources in
government and industry to develop and
implement policies, legislation and
regulations aimed at sustained
telecommunication and ICT
development, access and use.
Develop and deliver training courses to
regulators, policy-makers and private
sector members on regulatory issues
Training to be provided using both
traditional and electronic means through
a global, regional or subregional basis.
Establish other training mechanisms, e.g., a
programme to exchange staff between
regulators.
ISAP Programme 1 – Information sharing
 Maintain and enhance G-REX as a
convenient online interactive forum for
regulators to exchange views and
experiences on key regulatory issues.
ISAP Programme 1 – Creation of tools for
effective regulation

Prepare tools in the area of policy,
legislation and regulation for use by
telecommunication/ICT
decision-makers,
regulators, policy-makers, operators and
service providers,
6031 - Continue to enhance and maintain the
Global Regulatory Exchange (GREX) as a
means to exchange information amongst
regulators and policy makers, and to provide
electronic assistance to regulatory requests.
6609 - Training on dispute resolution
6029 - Self-training modules on dispute
resolution practices
6244 - Evaluation of the regulatory situation in
E-education (for Americas Region)
6606 - Support for the establishment of an Arab
regional regulatory training center
6031 - GREX virtual conference on SPAM
6030 - GSR 2004 to discuss possible MOU
amongst national regulatory authorities
2004 Americas Blue Book on
Telecommunications Policies – new chapter on
Network Security
WSIS Action Plan
List of Issues
Reference to IsAP Programmes,
IsAP Actions planned for 2004
Initiatives, Council, WTDC02 and PP02
Resolutions
ISAP Programme 1 - Creation of tools for effective 6025 - Trends in Telecommunication Reform
C6. Enabling environment
13. To maximize the social, economic and regulation and assistance to members.
2004
environmental benefits of the Information
Society, governments need to create a
trustworthy, transparent and non-discriminatory
legal, regulatory and policy environment.
Actions include:
a) Governments should foster a supportive,
transparent, pro-competitive and predictable
policy, legal and regulatory framework,
which provides the appropriate incentives to
investment and community development in
the Information Society.



To prepare tools in the area of
policy, regulation and legislation for
use by ICT decision makers,
regulators, and policy makers
To provide venues in which national
policy makers, regulators, regional
organizations can discuss key
regulatory issues and obtain relevant
input from those to be regulated
To maintain an on-line forum for the
world’s regulators and policy makers
to facilitate the exchange of practical
solutions to key regulatory issues.
f) Promote effective participation by developing
countries and countries with economies in
transition in international ICT forums and create
ITU/EC West Africa Common Market project
opportunities for exchange of experience.
k) Encourage the ongoing work in the area of
effective dispute settlement systems, notably
alternative dispute resolution (ADR), which can
promote settlement of disputes.
l) Governments, in collaboration with
stakeholders, are encouraged to formulate
conducive ICT policies that foster
entrepreneurship, innovation and investment,
and with particular reference to the promotion
of participation by women.
C7. ICT applications: benefits in all aspects
of life
ISAP Programme 1 - Creation of tools for
effective regulation and assistance to members.
2004 Americas Blue Book on
Telecommunications Policies
ITU/World Bank National dispute resolution
study
6609 Training in dispute resolution
6026 - Case studies on regulatory topics
6030 - Global Symposium for Regulators 2004
6184 - Subregional meeting for Cambodia,
Laos, and Vietnam
6029 - Visiting Regulators Exchange
Programme
6608 and 6609 - European Regional Regulatory
workshops
6031 - Continue to enhance and maintain the
Global Regulatory Exchange (GREX) as a
means to exchange information amongst
regulators and policy makers, and to provide
electronic assistance to regulatory requests.
7RAF03060 - ITU/EC project – develop model
ICT policy and legislation; assist West African
countries to put in place national universal
service policies, regulation and procedures;
interconnection regulations; management of
scarce resources.
6116 - Evaluation of regulatory situation
regarding E-health
Synergies between the Information Society’s Plan of Action
and the ITU-D Istanbul Action Plan: Programme 2: Technologies and Telecommunication Network Development
WSIS Action Plan
IsAP Programmes /
List of Issues
Activities/projects/initiatives
C2.
Information
and
communication ISAP Programme 2 - Technologies and
infrastructure: an essential foundation for the telecommunication/network development
Information Society
9. Infrastructure is central in achieving the goal
of digital inclusion, enabling universal,
sustainable, ubiquitous and affordable access to
ICTs by all, taking into account relevant
solutions already in place in developing
countries and countries with economies in
transition, to provide sustainable connectivity
and access to remote and marginalized areas at
national and regional levels.
d) Develop and strengthen national, regional and
international broadband network infrastructure,
including delivery by satellite and other systems,
to help in providing the capacity to match the
needs of countries and their citizens and for the
delivery of new ICT-based services. Support
technical, regulatory and operational studies by
the International Telecommunication Union
(ITU) and, as appropriate, other relevant
international organizations in order to:
i)
broaden access to orbital resources,
global frequency harmonization and
global systems standardization;
ii)
encourage public/private partnership;
iii)
promote the provision of global highspeed satellite services for underserved
areas such as remote and sparsely
populated areas;






Assist developing countries to plan,
build, operate, upgrade, manage and
maintain the technologies used in their
networks and services
Enhance local knowledge on
broadcasting domain
Increase awareness and knowledge of
new planning strategies and tools for the
evolving networks architectures and
applications, including mobile.
Increase awareness and knowledge of the
economics leading the
migration/evolution process to 3G
mobile networks
Assist the regulators in developing
countries to set up a regulatory/legal
framework designed to minimize the
network deployment cost while
facilitating the provision of extensive
network coverage and specific social
service and applications. Assist
countries during the licensing process for
migration/evolution from 2G to 3G
mobile.
Increase awareness and knowledge of the
principles of and requirements for the
convergence of fixed and mobile
networks to narrow the digital divide in
the developing countries.
Actions proposed







Develop and upgrade Spectrum
Management System (SMS) for
developing countries, tools and manuals
for applications.
Assisting members and broadcasters to
be prepared for the digital terrestrial TV
planning exercise associated with RRC
04/05
Elaborate and test e-applications based
on interactivity of the digital (satellite)
and terrestrial TV broadcasting systems.
Provide objectives, background
information and guidelines to assist
policymakers, regulators and operators in
the development of their respective
strategies for the transition from pre-3G
to 3G networks.
Identify the special needs (technical and
economic) of developing countries in
respect of the migration/evolution of
mobile networks to 3G. Increase the
awareness and knowledge needed by
decision-makers, including mobile
operators, service providers and
regulators, in order to select options and
strategies for the timely introduction of
3G systems in a harmonized manner
throughout the world.
Establish collaboration with the
concerned regional organizations
Case studies and business cases on Fixed
and Mobile infrastructure evolution
WSIS Action Plan
List of Issues
iv)
explore other systems that
provide high-speed connectivity.
IsAP Programmes /
Activities/projects/initiatives
can
h) Undertake international research and
development efforts aimed at making available
adequate and affordable ICT equipment for end
users.
i) Encourage the use of unused wireless
capacity, including satellite, in developed
countries and in particular in developing
countries, to provide access in remote areas,
especially in developing countries and countries
with economies in transition, and to improve
low-cost connectivity in developing countries.
Special concern should be given to the Least
Developed Countries in their efforts in
establishing telecommunication infrastructure.
j) Optimize connectivity among major
information networks by encouraging the
creation and development of regional ICT
backbones and Internet exchange points, to
reduce interconnection costs and broaden
network access.
l) Encourage and promote joint use of traditional
media and new technologies.

Increase awareness and knowledge and
assist countries in regard to new
application networks.
Actions proposed
WSIS Action Plan
List of Issues
C3. Access to information and knowledge
10.
h) Support the creation and development of a
digital public library and archive services,
adapted to the Information Society, including
reviewing national library strategies and
legislation, developing a global understanding of
the need for “hybrid libraries”, and fostering
worldwide cooperation between libraries.
i) Encourage initiatives to facilitate access,
including free and affordable access to open
access journals and books, and open archives for
scientific information.
IsAP Programmes /
Activities/projects/initiatives
ISAP Programme 2 - Technologies and
telecommunication/network development
 Increase awareness and knowledge in
regard to Network Infrastructure and
application networks and services
Actions proposed



Maintain and expand the BDT website
on Network and Infrastructure
Post on the BDT WEB site all the
information and files concerning the
BDT studies, activities, Seminars and
Workshops related to Technologies and
telecommunication/network development
Encourage the access to information and
activities on Network and Infrastructure
planning via e-meetings opened to the
representative of Administration and
Sector Members: finalization of the
Network Planning Manual to be posted
the BDT WEB site
Synergies between the Information society Plan of Action and
Istanbul Action Plan: Programme 3: e-Strategies and e-Services/Applications
WSIS Action Plan
Action Lines
Reference to IsAP Programmes, Initiatives,
Council, WTDC02 and PP02 Resolutions
C1)
Role of governments and all IsAP Programme 3 - Partnerships
stakeholders in the promotion of ICTs 3.7 Explore opportunities for identifying potential partners
for development
based on project requirements and facilitating the creation of
e)
Identify mechanisms, at the national,
regional and international levels for the
initiation and promotion of partnerships
amongst stakeholders of the information
society
C2)
Information and communication
infrastructure: an essential foundation
for the Information Society
a)
Governments should take action, in the
framework of national development
policies, in order to support an enabling
and competitive environment for the
necessary investment in ICT infrastructure
and for the development of new services.
IsAP Programme 3 – Assistance to Members
Advice Member States in formulating relevant national and
regional strategies and policies for the development and use of
Internet and e-services/applications.
Actions: Many workshops and seminars have been organized
at the national and regional levels leading to the elaboration of
national and regional policies for ICTs.
Access to information and knowledge
IsAP Programme 3 – Assistance to Members
d)
Governments, and other stakeholders,
should establish sustainable multi-purpose
community public access points
a)
Continue to expand the implementation of multipurpose
platforms and multipurpose community telecentres and to
introduce IP-based applications and value-added eservices/applications.
b)
Develop strategies for the implementation of Internet
protocol and e-services in current and future MCTs to
strengthen their viability and expand their use.
f)
6534 - Development of a framework for partnerships with private
sector for global Health Academy and mobile e-applications.
mutually beneficial partnerships.
C3)
C4)
IsAP Actions planned for 2004
6252 - ICT Development in the Caribbean – Polices and Strategies
6273 - Identification of policies (Americas)
6674 - Development of e-applications strategy for Bhutan,
Pakistan, Thailand and Vietnam
6275 - Promotion and identification of action plan and strategies
for Americas
6283 - Implementation of the third tele-centre and stabilization of
the others for women in Niger
6285 - Provision of e-post and development services in rural
Afghanistan
6287 - Community access to information services in Malawi and
Mozambique
6584 - Assistance in planning and implementing a network of telecentres in Romania
6684 - Assistance to Myanmar in multipurpose tele-centre
establishment.
6686 - Establishing e-post service in DPR of Korea
6640 - Expansion of the ITU-WHO Health Academy to planned
and existing MCTs worldwide.
Capacity building
Develop pilot projects to demonstrate the
IsAP Programme 3 – Assistance to Members
6374 - Internet at School project in Mali.
WSIS Action Plan
Action Lines
impact of ICT-based alternative
educational delivery systems, notably for
achieving Education for All targets,
including basic literacy targets
C5)
Building confidence and security in the
use of ICTs
e)
Encourage domestic assessment of
national law with a view of overcoming
any obstacles to effective use of electronic
documents and transactions including
electronic means of authentication.
f)
Further strengthen the trust and security
framework with complementary and
mutually reinforcing initiatives in the
fields of security in the use of ICTs.
C6)
Enabling environment
c)
i ) Identify the public policy issues that are
relevant to Internet Governance.
Reference to IsAP Programmes, Initiatives,
Council, WTDC02 and PP02 Resolutions
Assist developing countries in the implementation of relevant
e-services/applications for education.
IsAP Programme 3 – Assistance to Members
6319 - Secure Virtual Private Network (VPN) connectivity
a)
Enhance
security
and
build between a selected number of government agencies – Bulgaria
confidence in the use of public networks for
6399 - Legal framework for e-commerce development in Tanzania
e-services/applications.
b)
Provide assistance to Member
States in developing laws and model
legislation
for
e-services/applications,
prevention of cyber crime, security, ethical
issues and data privacy.
a)
PP02 Resolution 102 – Management of Internet domain
names and addresses. Organize international and regional
forums to discuss policy, operational and technical issues
on the Internet in general and the management of Internet
domain names and addresses in particular.
b) Council 2003 Resolution to develop IP Policy Manual.
c)
C7)
IsAP Actions planned for 2004
6268 - Enabling policy, legal, regulatory and operational
environment for Bhutan
6557 - Internet Protocol Symposium for Arab region
6375 – Internet Protocol Policy Manual
6820 - Internet infrastructure in Lebanon
IsAP Programme 3: Advice Member States in
formulating relevant national and regional strategies and
policies for the use of Internet.
ICT application: benefits in all aspects
of life
ICT applications can support sustainable
development, in the fields of public administration,
business, education, employment, agriculture,

15. a) E-government – implement

strategies focusing on applications aimed at
innovating and promoting transparency in
public administration.
16. a) E-Business – Governments,
IsAP Programme 3:
a.
Harness the potentials of ICTs,
so as to contribute to reducing the social divide and
improving quality of life, good governance, better access
to health services, distance learning and universal access.
b.
Assist developing countries in
the implementation of relevant e-services/applications for
E-government
6539 - E-government in Azerbaijan
6687 - Training on national technology strategies for eapplications (e-commerce and e-government) – Seychelles
6261 - Regional seminar on e-government for Arab Region –
United Arab Emirates
6428 - E-government projects in Cameroon, Kyrgyzstan and
WSIS Action Plan
Action Lines







international organizations and private
sector are encouraged to promote the
benefits of international trade and the use
of e-business.
18. a) E-health - Promote collaborative
efforts of governments, planners, health
professionals, and other agencies along
with the participation of international
organizations for creating reliable, timely
high quality and affordable health care and
health information systems and for
promoting continuous medical training,
education, and research through the use of
ICTs.
b) Facilitate access the world’s medical
knowledge.
e) Encourage the adoption of ICTs to
improve and extend health care health
information systems
f) Strengthen and expand ICT-based
initiatives for providing medical and
humanitarian assistance.
19 c) E-employment - Promote teleworking
20 a) E-environment – governments, in
cooperation with other stakeholders are
encouraged to use and promote ICTs as
instrument for environmental protection.
21 a) E-Agriculture- Ensure the
systematic dissemination of information
using ICTs on agriculture.
Reference to IsAP Programmes, Initiatives,
Council, WTDC02 and PP02 Resolutions
IsAP Actions planned for 2004
the health, government services, education, agriculture,
business and commercial sectors. Access to the
information society should be one of the main goals of
Programme 3
Rwanda
6509 - Expert assistance in the preparation of the e-government
projects in Bosnia and Herzegovina
c.
Promote eservices/applications (e.g., e-government, e-commerce, eagriculture, e-health, e-learning) in developing countries.
E-Business
6318 - E-commerce for women engineers (AFIC) - Cameroon
6411 - Creation of an internet centre in Africa
d.
WTDC02 Recommendation 7
– Role of telecommunication and information technologies
in the protection of the environment.
E-health
6115 - Evaluate the situation as regards to project outcomes and
ICT programmes applied to e-health.
6640 - ITU-WHO-CISCO health academy
6280 - E-health project for a remote area in Venezuela.
6508 - Expert assistance in developing an e-health project in
Turkey.
E-environment
6262 - Regional seminar on telecommunication and environment
(joint meeting with LAS) – Arab States
Synergies between the Information Society’s Plan of Action
and the ITU-D Istanbul Action Plan: Programme 4: Economics & Finance, including cost and tariffs
WSIS Action Plan
Actions Lines
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
C1. The role of governments and all stakeholders in the
ISAP Programme 4 - Assistance to members
promotion of ICTs for development
8. The effective participation of governments and all
 Assist members in identifying
stakeholders is vital in developing the Information
telecommunication/ICT market and
Society requiring cooperation and partnerships
investment opportunities, including
among all of them.
those that meet national universal
a) Development of national e-strategies, including
access goals.
the necessary human capacity building, should be
 Assist countries in promoting viable
encouraged by all countries by 2005, taking into
telecommunication/ICT investment
account different national circumstances.
opportunities, with special attention
b) Initiate at the national level a structured dialogue
to local private and/or institutional
involving all relevant stakeholders, including
investors.
through public/private partnerships, in devising estrategies for the Information Society and for the
ISAP Programme 4 - Partnerships
exchange of best practices.
 Liaise with global,
c) In developing and implementing national eregional/subregional, private and
strategies, stakeholders should take into
public organizations and foundations
consideration local, regional and national needs and
dealing with telecommunication/ICT
concerns. To maximize the benefits of initiatives
networks and services in order to
undertaken, these should include the concept of
harmonize development initiatives
sustainability. The private sector should be engaged
and promote more efficient use of
in concrete projects to develop the Information
resources.
Society at local, regional and national levels.
 Liaise, share and exchange financial
e) Identify mechanisms, at the national, regional and
and economic data and information
international levels, for the initiation and promotion
with other organizations involved in
of partnerships among stakeholders of the
the economics and finance of
Information Society.
telecommunications/ICT, e.g.
g) By 2005, relevant international organizations and
UNDP, World Bank, IFC, OECD,
financial institutions should develop their own
WEF, UNCTAD, UNESCO and
strategies for the use of ICTs for sustainable
WTO.
IsAP Actions planned for 2004
6679 Implementation of initiatives for financing
telecommunication development (Albania,
Bolivia, Cameroon and Chad)
6680 Global symposium on financing
telecommunication development
6896 Revision of the financial
institutions/Private Sources database
6112 Project: Regional assessment of the
telecommunication market in Latin America
6528 Analysis of tools and models to conduct
economic forecasts, simulations and sensitivity
analyses
WSIS Action Plan
Actions Lines
development, including sustainable production and
consumption patterns and as an effective instrument
to help achieve the goals expressed in the United
Nations Millennium Declaration.
h) International organizations should publish, in
their areas of competence, including on their
website, reliable information submitted by relevant
stakeholders on successful experiences of
mainstreaming ICTs.
i) Encourage a series of related measures, including,
among other things: incubator schemes, venture
capital investments (national and international),
government investment funds (including microfinance for Small, Medium-sized and Micro
Enterprises (SMMEs), investment promotion
strategies, software export support activities (trade
counseling), support of research and development
networks and software parks.
C2. Information and communication infrastructure: an
essential foundation for the Information Society
9. Infrastructure is central in achieving the goal of
digital inclusion, enabling universal, sustainable,
ubiquitous and affordable access to ICTs by all,
taking into account relevant solutions already in
place in developing countries and countries with
economies in transition, to provide sustainable
connectivity and access to remote and marginalized
areas at national and regional levels.
a) Governments should take action, in the
framework of national development policies, in
order to support and enabling and competitive
environment for the necessary investment in ICT
infrastructure and for the development of new
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
IsAP Actions planned for 2004
ISAP Programme 4 - Creation of tools and
financial support
 Create national and international
funding mechanisms to support
user's access to ICTs in suburban and
rural areas.
ISAP Programme 4 - Creation of tools and
financial support

6524 Updating of the COSITU Software application to elasticity of demand/price
6265 Capacity-building: assistance in training
Create national and international
in technical and financial audit 2004-2007
funding mechanisms to support
user's access to ICTs in suburban and
6383 Training workshop on COSITU for Latin
rural areas.
American countries
ISAP Programme 4 - Assistance to members
6384 Training workshop on COSITU for
 Assist decision-makers in conducting Caribbean countries
economic forecasts, simulations and
sensitivity analyses by means of case 6385 Training workshop on COSITU for
French-speaking Arab countries
studies, tools and models.
WSIS Action Plan
Actions Lines
services.
b) In the context of national e-strategies, devise
appropriate universal access policies and strategies,
and their means of implementation, in line with the
indicative targets, and develop ICT connectivity
indicators.
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
 Assist national regulatory authorities
(NRA), where appropriate, in
developing relevant cost-orientated
pricing mechanisms (e.g. price-cap
regulation, tariff rebalancing, access
deficit compensation,
interconnection).
Actions: Assistance to countries with
economic and financial advise in the form of
direct assistance, seminars and workshops.
IsAP Actions planned for 2004
6643 Training workshop on COSITU for CIS
countries
6644 Assistance on market analysis and studies
to Romania
6645 Seminar on telecommunication market
analysis for the CEE and Baltic States
6672 Economic and financial aspects
(COSITU) of enabling a policy, legal, regulatory
and operational environment in Asia and Pacific
6678 Training workshop on COSITU for Arab
countries for English-speaking countries
6527 Support for the collection, analysis and
publication of benchmark information on tariffs,
traffic and interconnection rates
6485 Regional seminar on costs and tariffs and
regional meeting of the Tariff Group for Africa
(TAF)
6487 Regional seminar on costs and tariffs and
regional meeting of the Tariff Group for Latin
America (TAL)
C6. Enabling environment
13. To maximize the social, economic and
environmental benefits of the Information Society,
governments need to create a trustworthy,
transparent and non-discriminatory legal, regulatory
and policy environment. Actions include:
a) Governments should foster a supportive,
ISAP Programme 4 - Assistance to members 6679 Implementation of initiatives for financing
telecommunication development (Albania,
Bolivia, Cameroon and Chad)
 Assist members in identifying
telecommunication/ICT market and
6680 Global symposium on financing
investment opportunities, including
telecommunication development
those that meet national universal
WSIS Action Plan
Actions Lines
transparent, pro-competitive and predictable policy,
legal and regulatory framework, which provides the
appropriate incentives to investment and community
development in the Information Society.
f) Promote effective participation by developing
countries and countries with economies in transition
in international ICT forums and create opportunities
for exchange of experience.l) Governments, in
collaboration with stakeholders, are encouraged to
formulate conducive ICT policies that foster
entrepreneurship, innovation and investment, and
with particular reference to the promotion of
participation by women.
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
access goals.
 Assist countries in promoting viable
telecommunication/ICT investment
opportunities, with special attention
to local private and/or institutional
investors.
IsAP Actions planned for 2004
6112 Project: Regional assessment of the
telecommunication market in Latin America
6672 Economic and financial aspects
(COSITU) of enabling a policy, legal, regulatory
and operational environment in Asia and Pacific
m) Recognising the economic potential of ICTs for
Small and Medium-Sized Enterprises (SMEs), they
should be assisted in increasing their competitiveness
by
streamlining
administrative
procedures,
facilitating their access to capital and enhancing their
capacity to participate in ICT-related projects.
C11. International and regional cooperation
26. International cooperation among all stakeholders ISAP Programme 4 - Partnerships
is vital in implementation of this plan of action and
 Liaise with global,
needs to be strengthened with a view to promoting
regional/subregional, private and
universal access and bridging the digital divide, inter
public organizations and foundations
alia, by provision of means of implementation.
dealing with telecommunication/ICT
a) Governments of developing countries should raise
networks and services in order to
the relative priority of ICT projects in requests for
harmonize development initiatives
international cooperation and assistance on
and promote more efficient use of
infrastructure development projects from developed
resources.
countries and international financial organizations.
 Liaise, share and exchange financial
b) Within the context of the UN’s Global Compact
and economic data and information
and building upon the United Nations Millennium
with other organizations involved in
Declaration, build on and accelerate public-private
the economics and finance of
partnerships, focusing on the use of ICT in
6679 Implementation of initiatives for financing
telecommunication development (Albania,
Bolivia, Cameroon and Chad)
6680 Global symposium on financing
telecommunication development
6896 Revision of the financial
institutions/Private Sources database
6112 Project: Regional assessment of the
telecommunication market in Latin America
6528 Analysis of tools and models to conduct
WSIS Action Plan
Actions Lines
development.
c) Invite international and regional organizations to
mainstream ICTs in their work programmes and to
assist all levels of developing countries, to be
involved in the preparation and implementation of
national action plans to support the fulfilment of the
goals indicated in the declaration of principles and in
this Plan of Action, taking into account the
importance of regional initiatives.
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
telecommunications/ICT, e.g.
UNDP, World Bank, IFC, OECD,
WEF, UNCTAD, UNESCO and
WTO.
IsAP Actions planned for 2004
economic forecasts, simulations and sensitivity
analyses
Synergies between the Information society Plan of Action and
Istanbul Action Plan: Programme 5: Human Capacity Building
WSIS Action Plan
List of Issues
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
C1. The role of governments and all stakeholders
in the promotion of ICTs for development
Programme 5: HUMAN CAPACITY
BUILDING
Programme 5.1 Transfer of know-how
8. The effective participation of governments and
a)
Enhance capacity building in the fields of
all stakeholders is vital in developing the Information
policies, regulation, modern management
Society requiring cooperation and partnerships
among all of them.
techniques,
a) Development of national e-strategies,
including the necessary human capacity
building, should be encouraged by all countries
by 2005, taking into account different national
circumstances.
broadcasting and new technologies and services
through human resources development.
C2. Information and communication
infrastructure: an essential foundation for the
Information Society
5.5 Human capacity building special
initiatives
a) Further promote and strengthen capacity
building initiatives such as the centres of
excellence,
regulatory academy, Internet training centres,
etc. aimed at consolidating a network of
institutions
capable of providing initial and advanced
training solutions together with the required
resource
persons, using an appropriate mix of face-to-face
and distance-learning approaches.
c) Promote the development of programmes to
increase the use of telecommunications/ICT and
their
applications for women, especially in rural
areas.
d) Promote greater participation of women in all
capacity training initiatives.
9. Infrastructure is central in achieving the goal
of digital inclusion, enabling universal,
sustainable, ubiquitous and affordable access to
ICTs by all, taking into account relevant
solutions already in place in developing
countries and countries with economies in
transition, to provide sustainable connectivity
and access to remote and marginalized areas at
national and regional levels.
b) In the context of national e-strategies, devise
appropriate universal access policies and strategies,
and their means of implementation, in line with the
indicative targets, and develop ICT connectivity
indicators.
IsAP Actions planned for 2004
5781 Workshop on e-business policies
6871 On-line course on technologies for
services in
e-business
5570 On-line course on public network security
for
e-business
5906 Workshop on e-security
6341 On-line training in policy and regulation
6303 Regional workshop on management for
Africa
6338 Strategic management workshop for CIS
countries, part 1
5657 Universal access workshop
6831 Universal access and rural connectivity
WS
6808 On-line course on the Information Society
and Universal Access
WSIS Action Plan
List of Issues
d) Develop and strengthen national, regional and
international broadband network infrastructure,
including delivery by satellite and other systems, to
help in providing the capacity to match the needs of
countries and their citizens and for the delivery of
new ICT-based services. Support technical,
regulatory and operational studies by the
International Telecommunication Union (ITU) and,
as appropriate, other relevant international
organizations in order to:
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
Programme 5.1 Transfer of know-how
a) Enhance capacity building in the fields of
policies, regulation, modern management
techniques,
broadcasting and new technologies and services
through human resources development.
c) Enhance capacity building for those
deploying and operating telecommunication/ICT
networks,
services and applications, particularly in the
areas of technology and management of
telecommunication/ICT networks, services and
applications.
e) In the context of national e-strategies, address the
5.5 Human capacity building special
special requirements of older people, persons with
initiatives
disabilities, children, especially marginalized
a) Further promote and strengthen capacity
children and other disadvantaged and vulnerable
building initiatives such as the centres of
groups, including by appropriate educational
excellence,
administrative and legislative measures to ensure
regulatory academy, Internet training centres,
their full inclusion in the Information Society.
etc. aimed at consolidating a network of
institutions
capable of providing initial and advanced
training solutions together with the required
resource
persons, using an appropriate mix of face-to-face
and distance-learning approaches.
c) Promote the development of programmes to
increase the use of telecommunications/ICT and
their
applications for women, especially in rural
areas.
d) Promote greater participation of women in all
capacity training initiatives.
k) Develop strategies for increasing affordable global Programme 5.1 Transfer of know-how
connectivity, thereby facilitating improved access.
a) Enhance capacity building in the fields of
IsAP Actions planned for 2004
Series of courses on New Technologies
(broadband technologies and VoIP):
5729 workshop on broadband networks
6859 workshop on Internet broadband access
6860 CD-ROM on Internet broadband access
6861 on-line course on Internet broadband
access
(e) 6348 Internet Training Centre Initiative
supporting the gender component by creating
ITCIs for women. [Creation of an additional 20
Internet Training Centres in 2004 with Cisco (to
total 73)]
courses on Interconnection & tariffs:
5773 workshop on interconnection
WSIS Action Plan
List of Issues
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
IsAP Actions planned for 2004
Commercially negotiated Internet transit and
interconnection costs should be oriented towards
objective, transparent and non-discriminatory
parameters, taking into account ongoing work on this
subject.
policies, regulation, modern management
techniques,
broadcasting and new technologies and services
through human resources development.
6867 on-line course on interconnection
C3. Access to information and knowledge
Programme 5.5 Human capacity building special initiatives
10.
ICTs allow people, anywhere in the world, to
access information and knowledge almost
instantaneously. Individuals, organizations and
communities should benefit from access to
knowledge and information.
f) Governments should actively promote the
use of ICTs as a fundamental working tool by
their citizens and local authorities. In this
respect, the international community and other
stakeholders should support capacity building
for local authorities in the widespread use of
ICTs as a means of improving local governance.
a) Further promote and strengthen capacity
building initiatives such as the centres of
excellence,
regulatory academy, Internet training centres,
etc. aimed at consolidating a network of
institutions
capable of providing initial and advanced
training solutions together with the required
resource
persons, using an appropriate mix of face-to-face
and distance-learning approaches.
c) Promote the development of programmes to
increase the use of telecommunications/ICT and
their
Creation of an additional 20 Internet Training
Centres in 2004with Cisco (to total 73)
6803 On-line course on total management of a
“telecentro”
6789 On-line course on telecommunications
and
health (introduction to tele-health, in
indigenous communities)
6811 On-line course on telehealth II (for
indigenous
communities)
applications for women, especially in rural areas.
Programme 5: Human capacity building
1. Purpose
11.
Everyone should have the necessary skills to To assist developing countries in strengthening
benefit fully from the Information Society. Therefore their human, institutional and organizational
capacity building and ICT literacy are essential. ICTs
capacity
C4.
Capacity building
can contribute to achieving universal education
worldwide, through delivery of education and
training of teachers, and offering improved
conditions for lifelong learning, encompassing
people that are outside the formal education process,
and improving professional skills.
through human resource management and development
activities, so as to facilitate a smooth transition to the current
telecommunication and ICT environment.
Programme 5.5 Human capacity building special initiatives
a) Further promote and strengthen capacity
building initiatives such as the centres of
excellence,
regulatory academy, Internet training centres,
etc. aimed at consolidating a network of
institutions
6303 Regional workshop on management for
Africa
6325 Business Planning workshop for the AsiaPacific Region, part 1
6338 Strategic management workshop for the
CIS
countries, part 1
6341 On-line training on policy and regulation
4783/6751 COSITU train-the-trainer workshop
4813 Training the trainer on distance learning
issues
5735 Train-the-trainer in ESMT laboratory
equipment
WSIS Action Plan
List of Issues
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
capable of providing initial and advanced
training solutions together with the required
resource
persons, using an appropriate mix of face-to-face and
distance-learning approaches.
a) Develop domestic policies to ensure that ICTs
are fully integrated in education and training at
all levels, including in curriculum development,
teacher training, institutional administration and
management, and in support of the concept of
lifelong learning.
b) Develop and promote programmes to
eradicate illiteracy using ICTs at national,
regional and international levels.
Programme 5.5 Human capacity building special initiatives
a) Further promote and strengthen capacity
building initiatives such as the centres of
excellence,
regulatory academy, Internet training centres,
etc. aimed at consolidating a network of
institutions
capable of providing initial and advanced
training solutions together with the required
resource
persons, using an appropriate mix of face-to-face
and distance-learning approaches.
c) Promote the development of programmes to
increase the use of telecommunications/ICT and
their
c) Promote e-literacy skills for all, for example by
designing and offering courses for public
administration, taking advantage of existing facilities
such as libraries, multipurpose community centres,
public access points and by establishing local ICT
training centres with the cooperation of all applications for women, especially in rural areas.
stakeholders. Special attention should be paid to
disadvantaged and vulnerable groups.
d) In the context of national educational policies,
and taking into account the need to eradicate
adult illiteracy, ensure that young people are
[See Youth Programme, previous linked to HRD]
IsAP Actions planned for 2004
5837 various train-the-trainer sessions
6786 Train-the-trainer in Mobile Telecoms
Business
Simulation
6787 Train-the-trainer on NGN new generation
networks
With the Internet Training Centre Initiative, it is
fundamental to the project that trainers be
trained: this year, with an additional 20
centres, the minimum number of trainers in
Cisco networking systems (complete
programme) will be 40
Creation of an additional 20 Internet Training
Centres in 2004with Cisco (to total 73)
WSIS Action Plan
List of Issues
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
IsAP Actions planned for 2004
equipped with knowledge and skills to use ICTs,
including the capacity to analyse and treat
information in creative and innovative ways,
share their expertise and participate fully in the
Information Society.
e) Governments, in cooperation with other
stakeholders, should create programmes for
capacity building with an emphasis on creating a
critical mass of qualified and skilled ICT
professionals and experts.
Programme 5.5 Human capacity building special initiatives
a) Further promote and strengthen capacity
building initiatives such as the centres of
excellence,
regulatory academy, Internet training centres,
etc. aimed at consolidating a network of
institutions
capable of providing initial and advanced
training solutions together with the required
resource
persons, using an appropriate mix of face-to-face
and distance-learning approaches.
c) Promote the development of programmes to
increase the use of telecommunications/ICT and
their
applications for women, especially in rural areas.
f) Develop pilot projects to demonstrate the
impact of ICT-based alternative educational
delivery systems, notably for achieving
Education for All targets, including basic
literacy targets.
Programme 5.3 Assistance to strengthen the
human resource and training functions
Assist the human resource (HR) function to
become a true agent of change in the
organization, and
strengthen national and regional training
providers to enable them to utilize modern
training techniques:
a) Provide assistance to the national and
regional training providers in using modern
training techniques such as e-learning, coaching,
tutoring and action learning.
b) Provide direct assistance to the membership
The Train-the-Trainer Programmes of the
different CoEs should up-grade the existing
skills of at least 6 posted high level Instructors
from each Region. Thus, the 6 CoEs will add a
core team of 36 Experts specialized in the
different areas covered by the CoE programes:
Regulatory Issues, Technology Awareness, IP
Awareness, Spectrum Management and
Business Management.
These Instructors are staff members of the different
Training Providers participating in the Centres of
Excellence Project and delivering training contents
for the Executive and Managerial Staff of the ICT
Sector.
Continued…
Creation of an additional 20 Internet Training
Centres in 2004with Cisco (to total 73)
Assisting all on-line workshops and fora.
6297 Assistance to establish an e-Learning
facility
in French-speaking Africa
6309 Direct assistance to training centres to
achieve
self-sustainability in English-speaking
African
Countries
6294 On-Line training on e-Learning course
development for Africa (French)
6342 Upgrading the HRD e-Learning platform
WSIS Action Plan
List of Issues
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
IsAP Actions planned for 2004
in the fields of human resources management
(HRM)
and human resources development (HRD).
c) Foster the general use of information
technologies to work, interact and learn at a
distance.
d) Promote the evolution of dedicated training resources
towards integrated training and capacity-building scenarios.
g) Work on removing the gender barriers to ICT
education and training and promoting equal
training opportunities in ICT-related fields for
women and girls. Early intervention
programmes in science and technology should
target young girls with the aim of increasing the
number of women in ICT careers. Promote the
exchange of best practices on the integration of
gender perspectives in ICT education.
Programme 5.1 Transfer of know-how
a) Enhance capacity building in the fields of
policies, regulation, modern management
techniques,
broadcasting and new technologies and services through
human resources development.
Programme 5.5 Human capacity building special initiatives
a) Further promote and strengthen capacity
Series of policy & regulation workshops, each
including a specialized module on gender
mainstreaming
5773 Interconnection workshop- ARB
6878 Universal access & Universal Service
policies - ARB
6880 On-line course on universal service- ARB
5657 Universal Access AFE
4864 Regulation and Competition Improvement
AFF
6831 Universal Access and Rural Connectivity
–
AFF
6832 Role and Function of the Regulator –
AFF
6802 on-line course on Regulation in the
Telecom
Sector – AMS
6808 On-line course on the Information Society
and Universal Access – AMS
6809 On-line course on Network
Interconnection
AMS
6812 workshop on e-MRP programme (eMasters
in Regulation and Policy)
WSIS Action Plan
List of Issues
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
building initiatives such as the centres of
excellence,
regulatory academy, Internet training centres,
etc. aimed at consolidating a network of
institutions
capable of providing initial and advanced
training solutions together with the required
resource
persons, using an appropriate mix of face-to-face
and distance-learning approaches.
c) Promote the development of programmes to
increase the use of telecommunications/ICT and
their
IsAP Actions planned for 2004
6885 Policy & Regulation programme (1) –
ASP
6886 Policy & Regulation programme (2) –
ASP
6774 Policy issues in an Open Market –
EUR/CIS
6775 On-line course on negotiation skills with
Regulators - EUR/CIS
6846 On-line course Regulation on new
services
and tariff controls – EUR/CIS
6857 Workshop on the Information Society
EUR/CIS
applications for women, especially in rural areas.
h) Empower local communities, especially those
in rural and underserved areas, in ICT use and
promote the production of useful and socially
meaningful content for the benefit of all
j) Design and implement regional and
Programme 5.5 Human capacity building special initiatives
a) Further promote and strengthen capacity
building initiatives such as the centres of
excellence,
regulatory academy, Internet training centres,
etc. aimed at consolidating a network of
institutions
capable of providing initial and advanced
training solutions together with the required
resource
persons, using an appropriate mix of face-to-face
and distance-learning approaches.
c) Promote the development of programmes to
increase the use of telecommunications/ICT and
their
applications for women, especially in rural areas.
Programme 5.2 Sharing of experiences and know-how
The Internet Training Centre Initiative gives
conscious assistance to young women and girls
as defined in the agreement with Cisco. A
couple of centres are dedicated to women.
6803 On-line course on total management of a
“telecentro”(indigenous communities in
AMS)
6789 On-line course on Introduction to
telehealth
6811 On-line course on telehealth II
6296 Regional HRM/D Meeting for French-
WSIS Action Plan
List of Issues
international cooperation activities to enhance
the capacity, notably, of leaders and operational
staff in developing countries and LDCs, to apply
ICTs effectively in the whole range of
educational activities. This should include
delivery of education outside the educational
structure, such as the workplace and at home.
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
Facilitate the exchange of experiences and
know-how through regional and global
meetings, electronic
discussions, exchange of experts and joint
activities with ITU-R and ITU-T as well as with
regional
organizations and other UN agencies
c) Upgrade the Virtual Training Centre concept
through the introduction of an appropriate e-learning
platform and suitable knowledge management
mechanisms.
Programme 5.1 Transfer of know-how
Provide high-level training in key areas for
telecommunication and ICT development, with
special emphasis on policies, regulation, corporate
management, and new technologies and services,
ensuring an equitable regional spread and responding
to the needs of the countries.
k) Design specific training programmes in the
use of ICTs in order to meet the educational
needs of information professionals, such as
Programme 5.3 Assistance to strengthen the
human resource and training functions
Assist the human resource (HR) function to
become a true agent of change in the
IsAP Actions planned for 2004
speaking African Countries
6305 Regional HRM/D Meeting for Englishspeaking African Countries
6314 13th Regional Symposium on Training and
Human Resources for the Americas
Region
6315 Virtual Forum on Change Management
Projects for Latin America
6332 Virtual Forum on Change Management
Projects for the Arab Region
6333 HRM/D network annual meeting for the
Arab Region
6337 Virtual Forum on Change Management
Projects for Europe
6601 Regional assessment of connectivity
development for e-Education
Share various training agreements with
partners
6354 with Cable & Wireless
6359 Telecom Executive Management Institute
of
Canada (TEMIC)
6361 United Kingdom Telecom Academy
(UKTA)
6362 Maltacom College
6365 United States Telecom Training Institute
(USTTI)
6366 Information and Communications
University
(ICU – Rep. Korea)
6294 Online training on e-learning course
development for Africa (French)
6297 Assistance to establish an e-learning
WSIS Action Plan
List of Issues
archivists, librarians, museum professionals,
scientists, teachers, journalists, postal workers
and other relevant professional groups. Training
of information professionals should focus not
only on new methods and techniques for the
development and provision of information and
communication services, but also on relevant
management skills to ensure the best use of
technologies. Training of teachers should focus
on the technical aspects of ICTs, on
development of content, and on the potential
possibilities and challenges of ICTs.
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
organization, and
strengthen national and regional training
providers to enable them to utilize modern
training techniques:
a) Provide assistance to the national and
regional training providers in using modern
training techniques such as e-learning, coaching,
tutoring and action learning.
b) Provide direct assistance to the membership
in the fields of human resources management
(HRM)
and human resources development (HRD).
c) Foster the general use of information
technologies to work, interact and learn at a
distance.
d) Promote the evolution of dedicated training
resources towards integrated training and
capacity-building scenarios.
IsAP Actions planned for 2004
facility in
French-speaking Africa
6298 Direct assistance in training and HR for
French-speaking African countries
6308 Direct assistance to new regulatory bodies
in
HR-related areas for English-speaking
countries
f) Provide assistance to enable national regulatory
authorities and regional regulatory organizations to develop
training programmes on key regulatory issues within their
organizations.
Programme 5.5 Human capacity building special initiatives
a) Further promote and strengthen capacity
building initiatives such as the centres of
excellence,
regulatory academy, Internet training centres,
etc. aimed at consolidating a network of
institutions
capable of providing initial and advanced
training solutions together with the required
resource
persons, using an appropriate mix of face-to-face
and distance-learning approaches.
c) Promote the development of programmes to
The Train-the-Trainer Programmes of the
different CoEs should up-grade the existing
skills of at least 6 posted high level Instructors
of the ICT Sector from each Region. Thus, the 6
CoEs will add a core team of 36 Experts
specialized in the different areas covered by the
CoE programes: Regulatory Issues, Technology
Awareness, IP Awareness, Spectrum
Management and Business Management.
In Technology Awareness:
5779 Migration towards 3G Mobile Networks
6869 Migration of Fixed Networks towards 3G
Networks
WSIS Action Plan
List of Issues
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
increase the use of telecommunications/ICT and
their
applications for women, especially in rural areas.
IsAP Actions planned for 2004
6870 Wireless Networks evolution
6871 On-line course on Technologies for
e-business services
6872 Network Interoperability
6873 Internet protocols. Migration towards IPV6
6874 IP Telephony
6875 On-line course on Security Networks for new
Business
6752 TAP-on-Telecom Project Phase 1 Pilot
Workshop
6757 Network Optimization using CAPLAN
software
6761 Transitional scenarii towards Next Generation
Networks
5728 IPV6 Seminar
5729 Broadband Networks
6829 Mobile Networks Planning
6830 Operation and optimization of Mobile
Networks
5570 On-line course on Public Network Security for
e-business
5574 On-line course on NGN and voice over IP
6793 On-line course on Mobile Networks Planning
and Design
6794 On-line course on Transitional Scenarii
towards NGN
6805 On-line course on Basic Principles of LMDS
Technology
6810 On-line course on Twisted pair local loop,
support for convergence
5897 On-line course on NGN Architectures
5906 e-Security
6773 Strategy for migrating telephony networks
towards NGN
6776 3G Networks
6895 IT-based Business systems development
6850 NGN Workshop (Russian)
6851 On-line course on NGN (Group1, Russian)
WSIS Action Plan
List of Issues
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
IsAP Actions planned for 2004
6852 On-line course on NGN (Group2, Russian)
6859 Internet Broadband Access (Russian)
6861 On-line course on Internet Broadband Access
(Russian)
In Business Management:
6876 Telecommunication Financial Modeling
6877 On-line course on Telecom Service
Marketing
6747 COSITU Econet
6753 Developing a competitive Telecom Business
strategy
6754 COSITU workshop for West Africa
(English)
6755 COSITU workshop for East Africa
(English)
6756 Business Planning Southern Africa
6763 COSITU workshop for North Africa
6823 Mobile Business Simulation
4831 Service based costing and impact on
Revenues
4937 COSITU workshop for West Africa
(French)
6772 COSITU Workshop for East Africa
(French)
6792 On-line course on Wireless Telecom
Management
6796 On-line course on Development of
Services
for mobile 2.5G and 3G
6801 On-line course on competitive strategy
for
e-business
5883 New Business Opportunities and Business
Models
5884 On-line course on New Business
WSIS Action Plan
List of Issues
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
IsAP Actions planned for 2004
Opportunities and Business Models
6847 Modeling of Telecom Business Processes
(Russian)
6849 On-line course Modeling of Telecom
Business
Processes (Russian)
l) Develop distance learning, training and other
forms of education and training as part of
capacity building programmes. Give special
attention to developing countries and especially
LDCs in different levels of human resources
development.
Programme 5.2 Sharing of experiences and know-how
Facilitate the exchange of experiences and
know-how through regional and global
meetings, electronic
discussions, exchange of experts and joint
activities with ITU-R and ITU-T as well as with
regional
6341 On-line course on policy and regulation
6294 On-line training on e-Learning course
development for French-Speaking Africa
6871 On-line course on Technologies for eBusiness
Services
6865 On-line course on frequency spectrum
organizations and other UN agencies:
management
c) Upgrade the Virtual Training Centre concept
6867 On-line course on interconnection
through the introduction of an appropriate e-learning
6868 On-line course on policy and regulation
platform and suitable knowledge management
6875 On-line course on security networks for
mechanisms.
new
business
Programme 5.1 Transfer of know-how
6880
On-line
course on universal service
Provide high-level training in key areas for
5565
On-line
course on legal and contractual
telecommunication and ICT development, with
aspects of e-Business
special emphasis on policies, regulation, corporate
management, and new technologies and services,
5570 On-line course on public network security
ensuring an equitable regional spread and responding for
to the needs of the countries.
e-Business
5571 On-line course on environmental
Programme 5.3 Assistance to strengthen the
management
human resource and training functions
of telecommunications
Assist the human resource (HR) function to
5574 On-line course on NGN and voice over IP
become a true agent of change in the
6789 On-line course on telecommunications
organization, and
and
strengthen national and regional training
health (Introduction to telehealth)
providers to enable them to utilize modern
6791 On-line course on submarine optic fiber
training techniques:
networks
a) Provide assistance to the national and
6792 On-line course on wireless telecommun-
WSIS Action Plan
List of Issues
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
regional training providers in using modern
training techniques such as e-learning, coaching,
tutoring and action learning.
c) Foster the general use of information
technologies to work, interact and learn at a
distance.
IsAP Actions planned for 2004
ications management
6793 On-line course on mobile networks
planning
and design
6794 On-line course on transitional scenarii
towards new generation networks
6795 On-line course on competence based
management II
6796 On-line course on development of services
for
mobile telecommunications 2.5G and 3G
6797 On-line course on traffic: strategic and
commercial issues
6798 On-line course on ALCA free trade
agreement
and WTO agreements for the Americas
Region
6799 On-line course on digital signature – use,
meaning and importance
6800 On-line course on telecommunication
networks for non-technical
6801 On-line course on competitive strategy of
e-business
6802 On-line course on regulation in the
telecommunications sector
6803 On-line course on total management of a
“telecentro”
6805 On-line course on basic principles of
LMDS
technology
6806 On-line course on new Tx technologies for
main telecommunication networks
6807 On-line course on projects management
(PMT
WSIS Action Plan
List of Issues
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
IsAP Actions planned for 2004
6808 On-line course on Information Society and
Universal Access
6809 On-line course on network
interconnection II
6810 On-line course on “twisted pair local
loop”,
support of the technological
convergence?
6811 On-line course on telehealth II
6813 On-line course on spectrum management
6814 On-line course on leadership based on
values
6815 On-line course on spectrum management
5884 On-line course on new business opportunities
and business models
5897 On-line course on NGN architectures
5898 On-line course on intelligent network
implementation
5911 On-line course on spectrum management
5922 On-line course on monitoring radio
frequency
spectrum
6846 On-line course policy of regulation on
new
services, formation of tariffs
6849 On-line course on modeling of business
process on communication
6855 On-line course on rural communications
6861 On-line course on Internet broadband
access
Share various training agreements with
partners
6354 with Cable & Wireless
6359 Telecom Executive Management Institute
WSIS Action Plan
List of Issues
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
IsAP Actions planned for 2004
of
Programme 5.5 Human capacity building special initiatives
a) Further promote and strengthen capacity
building initiatives such as the centres of
excellence,
regulatory academy, Internet training centres,
etc. aimed at consolidating a network of
institutions
capable of providing initial and advanced
training solutions together with the required
resource
m) Promote international and regional
cooperation in the field of capacity building,
including country programmes developed by the
United Nations and its Specialized Agencies
persons, using an appropriate mix of face-to-face and
distance-learning approaches.
Programme 5.5 Human capacity building special initiatives
a) Further promote and strengthen capacity
building initiatives such as the centres of
excellence,
regulatory academy, Internet training centres,
etc. aimed at consolidating a network of
institutions
capable of providing initial and advanced
training solutions together with the required
resource
persons, using an appropriate mix of face-to-face and
distance-learning approaches.
Canada (TEMIC)
6361 United Kingdom Telecom Academy
(UKTA)
6362 Maltacom College
6365 United States Telecom Training Institute
(USTTI)
6366 Information and Communications
University
(ICU – Rep. Korea)
N.B. More than one-third of the Centre of
Excellence activities for 2004 will be delivered
in distance learning mode.
The implementation of all CoE Programmes
(Technology Awareness, IP Awareness, Business
Management, Regulatory Issues, Rural Connectivity
and Spectrum Management) is based on the effective
use of International and Regional cooperation
mechanisms: Worldwide Partnership Agreements as
well as the commitment of leading countries in the
concerned regions clearly aiming at sharing best
practices and reinforcing regional expertise. Core
teams of recognized Experts are being set up in each
Region, for each CoE programme, with the objective
of ensuring the long-term sustainability of the Centre
of Excellence Network.
WSIS Action Plan
List of Issues
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
Programme 5.2 Sharing of experiences and know-how
Facilitate the exchange of experiences and
know-how through regional and global
meetings, electronic
discussions, exchange of experts and joint
activities with ITU-R and ITU-T as well as with
regional
organizations and other UN agencies:
a) Promote the periodic organization of
regional and global meetings, electronic
discussions, exchange of experts, etc. aimed at
exchanging experiences and know-how.
b) Develop case studies, tools and models to
help decision-makers conduct forecasts,
simulations and sensitivity analyses.
c) Upgrade the Virtual Training Centre concept
through the introduction of an appropriate elearning
platform and suitable knowledge management
mechanisms.
n) Launch pilot projects to design new forms of
ICT-based networking, linking education,
training and research institutions between and
among developed and developing countries and
countries with economies in transition.
Programme 5.2 Sharing of experiences and know-how
Facilitate the exchange of experiences and
know-how through regional and global
meetings, electronic
discussions, exchange of experts and joint
activities with ITU-R and ITU-T as well as with
regional
organizations and other UN agencies:
a) Promote the periodic organization of
regional and global meetings, electronic
discussions, exchange of experts, etc. aimed at
exchanging experiences and know-how.
b) Develop case studies, tools and models to
help decision-makers conduct forecasts,
IsAP Actions planned for 2004
6296 Regional HRM/D Meeting for Frenchspeaking African Countries
6305 Regional HRM/D Meeting for Englishspeaking African Countries
6314 13th Regional Symposium on Training and
Human Resources for the Americas
Region
6315 Virtual Forum on Change Management
Projects for Latin America
6332 Virtual Forum on Change Management
Projects for the Arab Region
6333 HRM/D network annual meeting for the
Arab Region
6337 Virtual Forum on Change Management
Projects for Europe
6601 Regional assessment of connectivity
development for e-Education
Running e-learning programmes for the Centres
of Excellence; organising discussion fora (ecommunities) and knowledge sharing (courses
have already been listed in previous items).
WSIS Action Plan
List of Issues
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
IsAP Actions planned for 2004
simulations and sensitivity analyses.
c) Upgrade the Virtual Training Centre concept
through the introduction of an appropriate elearning
platform and suitable knowledge management mechanisms.
Programme 5.5 Human capacity building special initiatives
a) Further promote and strengthen capacity
building initiatives such as the centres of
excellence,
regulatory academy, Internet training centres,
etc. aimed at consolidating a network of
institutions
Networking process is (being) established by the
Centres of Excellence among the training
providers: regulators, operators, manufacturers
and academia.
capable of providing initial and advanced training solutions
together with the required resource persons, using an
appropriate mix of face-to-face and distance-learning
approaches.
p) Design programmes to train users to develop
self-learning and self-development capacities.
Programme 5: Human capacity building
Programme 5.1 Transfer of know-how
To assist developing countries in strengthening
their human, institutional and organizational
capacity
through human resource management and development
activities, so as to facilitate a smooth transition to the current
telecommunication and ICT environment.
It is the policy of Programme 5 to do its utmost
to ensure sustainability by training trainers to
continue the teaching of its face-to-face and online workshops (please refer to the list
previously provided and the list to follow)
On-line training to develop materials
6297 Assistance to establish an e-Learning
a) Enhance capacity building in the fields of
facility
policies, regulation, modern management
in French-Speaking Africa
techniques,
6309 Direct assistance to training centres to
broadcasting and new technologies and services through
human resources development.
achieve
b) Provide guidance and assistance in organizaself-sustainability in English-Speaking
tional change and management development to
Africa
strengthen the required institutional and
6294 On-line training on e-Learning course
organizational capacity.
development for Africa
c) Enhance capacity building for those
6342 Upgrading the HRD e-Learning platform
deploying and operating telecommunication/ICT
networks,
services and applications, particularly in the
WSIS Action Plan
List of Issues
C5. Building confidence and security in the
use of ICTs
f) Further strengthen the trust and security
framework with complementary and mutually
reinforcing initiatives in the fields of security in
the use of ICTs, with initiatives or guidelines
with respect to rights to privacy, data and
consumer protection.
C6. Enabling environment
a) Governments should foster a supportive,
transparent, pro-competitive and predictable
policy, legal and regulatory framework, which
provides the appropriate incentives to
investment and community development in the
Information Society.
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
areas of technology and management of
telecommunication /ICT networks, services and
applications.
d) Provide regulatory training to regulators,
policy-makers and service providers.
e) Provide training to support decision-makers
in facing new managerial challenges such as:
managing
sector reform, managerial skills in a competitive
environment, introduction of new services,
marketing and customer orientation, etc.
Programme 5.1 Transfer of know-how
a) Enhance capacity building in the fields of
policies, regulation, modern management
techniques,
broadcasting and new technologies and services
through human resources development.
Programme 5.5 Human capacity building special initiatives
a) Further promote and strengthen capacity
building initiatives such as the centres of
excellence,
regulatory academy, Internet training centres,
etc. aimed at consolidating a network of
institutions
capable of providing initial and advanced
training solutions together with the required
resource persons, using an appropriate mix of
face-to-face and distance-learning approaches.
IsAP Actions planned for 2004
5906 e-Security workshop
6871 on-line course on technologies for
services in
e-business
5570 on-line course on public network security
for
e-business
Programme on Regulatory issues:
5773 Interconnection workshop
5781 e-Business policies
6878 Universal Access and Universal Service
Policies
6880 On-line course on Universal Service
5657 Universal Access
4864 Regulation and Competition Improvement
6831 Universal Access and Rural Connectivity
6832 Role and Function of the Regulator
5565 On-line course on legal and contractual
aspects of e-business
6798 On-line course on ALCA and OMC free
trade
agreements
WSIS Action Plan
List of Issues
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
b) i) develop a working definition of Internet
governance;
q) ITU, pursuant to its treaty capacity,
coordinates and allocates frequencies with the
goal of facilitating ubiquitous and affordable
access.
r) Additional steps should be taken in ITU and
other regional organisations to ensure rational,
efficient and economical use of, and equitable
access to, the radio-frequency spectrum by all
countries, based on relevant international
agreements.
Programme 5.5 Human capacity building special initiatives
a) Further promote and strengthen capacity
building initiatives such as the centres of
excellence,
regulatory academy, Internet training centres,
etc. aimed at consolidating a network of
institutions
capable of providing initial and advanced training solutions
together with the required resource persons, using an
appropriate mix of face-to-face and distance-learning
approaches.
IsAP Actions planned for 2004
6802 On-line course on Regulation in the
Telecom
Sector
6808 On-line course on the Information Society
and
Universal Access
6809 On-line course on Network
Interconnection
6812 Workshop on E-MRP programme
6885 Policy and regulation Programme Part 1
6886 Policy and regulation Programme Part 2
6774 Policy Issues in an Open Market
6775 On-line course on negotiations skills with
Regulators
6846 On-line course Regulation of new services
and
tariffs control (Russian)
6857 Workshop on the Information Society
(Russian)
On-line workshops covering topics of Internet
governance and public policy issues (as
mentioned under item C6/13
There is a dedicated programme on Spectrum
Management, offering a number of opportunities
for training specialists to learn best practices
dealing with Frequency Spectrum Management
and Supervision:
5772 Workshop on Spectrum Management
(English)
6864 Workshop on Spectrum Management
(French)
6865 On-line course on Spectrum Management
6750 Workshop on Spectrum Management
(AFMS
Software Operation)
WSIS Action Plan
List of Issues
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
Programme 5.5 Human capacity building special initiatives
C7. ICT applications: benefits in all aspects of a) Further promote and strengthen capacity
life
building initiatives such as the centres of
excellence,
16. E-business
regulatory academy, Internet training centres,
etc. aimed at consolidating a network of
institutions
18. E-health
capable of providing initial and advanced training solutions
together with the required resource persons, using an
appropriate mix of face-to-face and distance-learning
approaches.
Programme 5.5 Human capacity building special initiatives
a) Further promote and strengthen capacity
e) Encourage the adoption of ICTs to improve building initiatives such as the centres of
and extend health care and health information excellence,
IsAP Actions planned for 2004
6759 Workshop on Spectrum Pricing
4892 Workshop on Frequency Monitoring
6841 Workshop on Advanced Frequency
Management
6815 On-line course on Spectrum Management
(Group1)
6814 On-line course on Spectrum Management
(Group2)
5911 On-line course on Spectrum Management
5913 Workshop on the implementation of
Spectrum
management
6782 Workshop on Spectrum monitoring and
spectrum management (Group1)
6783 Workshop on Spectrum monitoring and
spectrum management (Group2)
5922 On-line course on Monitoring Radio
Frequency Spectrum
6842 Workshop on Monitoring Radio
Frequency
Spectrum
6801 On-line course on competitive strategy for
e-Business
5781 e-Business policies
5565 On-line course on legal and contractual
aspects of e-Business
6789 On-line course on Introduction to
telehealth
6811 On-line course on telehealth II
WSIS Action Plan
List of Issues
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
regulatory academy, Internet training centres,
etc. aimed at consolidating a network of
institutions
capable of providing initial and advanced
f) Strengthen and expand ICT-based initiatives training solutions together with the required
for providing medical and humanitarian resource persons, using an appropriate mix of
face-to-face and distance-learning approaches.
assistance in disasters and emergencies.
Programme 5.3 Assistance to strengthen the
19. E-employment
human resource and training functions
Assist the human resource (HR) function to
become a true agent of change in the
organization, and
strengthen national and regional training
providers to enable them to utilize modern
training techniques:
a) Provide assistance to the national and
regional training providers in using modern
training techniques such as e-learning, coaching,
tutoring and action learning.
IsAP Actions planned for 2004
systems to remote and underserved areas and
vulnerable populations, recognising women’s
roles as health providers in their families and
communities.
c) Foster the general use of information technologies to
work, interact and learn at a distance.
Along with teaching at a distance, it is important
to assist Members to change the learning and
working culture to also embrace these at a
distance.
e-Coaching has become standard in Programme
5, and the advantages to e-Working, especially
for certain target groups such as women, is
clearly evident.
6298 Workshop on "Aligning HR to
organizational
changes" for Africa (French)
6301 Workshop on "Aligning HR to
organizational
changes" for Africa (English)
6313 Workshop on "Aligning HR to
organizational
changes" for Latin America
6326 Workshop on "Aligning HR to
organizational
changes" for Asia-Pacific Region
6330 Workshop on "Aligning HR to
organizational
changes" for the Arab Region
6336 Workshop on "Aligning HR to
organizational
changes" for Europe
WSIS Action Plan
List of Issues
C8. Cultural diversity and identity, linguistic
diversity and local content
Reference to IsAP Programmes,
Initiatives, Council, WTDC02 and PP02
Resolutions
Programme 5.1 Transfer of know-how
23. Cultural and linguistic diversity, while
stimulating respect for cultural identity,
traditions and religions, is essential to the
development of an Information Society based on
the dialogue among cultures and regional and
international cooperation. It is an important
factor for sustainable development.
h) Strengthen programmes focused on gendersensitive curricula in formal and non-formal
education for all and enhancing communication
and media literacy for women with a view to
building the capacity of girls and women to
understand and to develop ICT content.
IsAP Actions planned for 2004
6332 Virtual Forum on Change Management
for the
Arab Region
6337 Virtual Forum on Change Management
Projects for Europe
Through workshops on web-based curriculum
development, local content and language(s) are
encouraged (Thai and Vietnamese are examples)
6294 On-line training on e-Learning course
development for Africa (French)
Programme 5.5 Human capacity building special initiatives
a) Further promote and strengthen capacity
building initiatives such as the centres of
excellence,
regulatory academy, Internet training centres,
etc. aimed at consolidating a network of
institutions
capable of providing initial and advanced
training solutions together with the required
resource persons, using an appropriate mix of
face-to-face and distance-learning approaches.
Internet Training Centre Initiative whereby
several centres are dedicated to women. The
results are very positive.
Synergies between the WSIS Plan of Action and
Istanbul Action Plan, Programme 6: Special programme for Least Developed Countries
WSIS Action Plan
Action Lines
Reference to IsAP Programmes, Initiatives,
Council, WTDC02 and PP02 Resolutions
C1)
Role of governments and all stakeholders IsAP Programme 6 –Financing and Partnerships
in the promotion of ICTs for development
6 (5) Partnerships are essential for the implementation of
e)
Identify mechanisms, at the national, regional
and international levels for the initiation and
promotion of partnerships amongst
stakeholders of the information society
the Special Programme for the LDCs. Foster partnerships
aimed at pooling resources for financing projects and other
development oriented activities in LDCs.
C2)
Information and communication
infrastructure: an essential foundation for
the Information Society
IsAP Programme 6 – Development of infrastructure and
introduction of new technologies and services
a)
Governments should take action, in the
framework of national development policies, in
order to support an enabling and competitive
environment for the necessary investment in
ICT infrastructure and for the development of
new services.
C3)
Access to information and knowledge
d)
Governments, and other stakeholders, should
establish sustainable multi-purpose community
public access points
C4)
f)
C5)
6 (2) Intended to assist LDCs in technological choice.
Assistance will mainly be extended to cover
telecommunication and ICT and the associated services
including the Internet and its applications and wireless
access systems (both fixed and mobile).
IsAP Actions planned for 2004
6367 – Resource mobilization initiatives for LDCs e.g.
bilateral, multilateral missions and round tables.
6512 – Assistance to Mauritania in development of
infrastructure and introduction of new technologies and
services.
IsAP Programme 6 – Development of rural
telecommunications
6(1) Designed to bring about easy and universal access to
telecommunication services in LDCs. This should stimulate
rural industries, improve education delivery, usher in a host
of social benefits and stem population migration to cities.
6286 – Assistance to Mauritania in the development of rural
telecommunications.
IsAP Programme 6 – Human Resources
Development/Management
6284 – Assistnce to Somalia in human resources
management and development.
6658 – Telecentres project for Guinea
6739 – Assistance in the establishment of MCTs for
Uganda
Capacity building
Develop pilot projects to demonstrate the
impact of ICT-based alternative educational
delivery systems, notably for achieving
Education for All targets, including basic
literacy targets
Building confidence and security in the use
6 (4)This is an all-encompassing area that must be
maintained virtually ad infinitum because human resources
are the most valuable asset of countries. It will embrace
HRD/HRM activities involving training and retraining of
personnel in areas such as modern management techniques
and management of telecommunication networks, including
maintenance.
IsAP Programme 6 – Sector Restructuring
6514 – Assistance to Mauritania in human resources
6660 – Assistance in the creation of a National Directorate
of Communications and Information in Guinea
6513 – Assistance to Mauritania
WSIS Action Plan
Action Lines
of ICTs
e)
Encourage domestic assessment of national
law with a view of overcoming any obstacles
to effective use of electronic documents and
transactions including electronic means of
authentication.
f)
Reference to IsAP Programmes, Initiatives,
Council, WTDC02 and PP02 Resolutions
IsAP Actions planned for 2004
6(3) Help countries to develop the 6516 – Establishment of a regulatory authority for the
necessary legislation and regulation Union of Myanmar
paving way for the use of a public key
infrastructure that can instil confidence in
online activities e.g. e-commerce.
6518 – Establishment of a regulatory framework for Lao
People’s Republic
Further strengthen the trust and security
framework with complementary and mutually
reinforcing initiatives in the fields of security
in the use of ICTs.
6519 – Assistance to Afghanstan in Spectrum Management
and regulation
6657 – Frequency Management and regulation for Guinea
6517 – Policy, Legal and Regulation for Bangladesh
C6)
Enabling environment
d) i ) Identify the public policy issues that are relevant
to Internet Governance.
C7)
IsAP Programme 6 – Sector Restructuring
Actions as listed above (C5)
6(3) Assist countries to create an enabling environment for
investment and private sector participation in the ICT
sector. The idea is to provide assistance in the process of
restructuring to pave way for liberalization and competition
and privatization.
ICT application: benefits in all aspects of
life
ICT applications can support sustainable development, in
the fields of public administration, business, education,
employment, agriculture,

15. a) E-government – implement strategies


focusing on applications aimed at innovating
and promoting transparency in public
administration.
16. a) E-Business – Governments, international
organizations and private sector are encouraged
to promote the benefits of international trade
and the use of e-business.
18. a) E-health - Promote collaborative efforts
of governments, planners, health professionals,
and other agencies along with the participation
of international organizations for creating
IsAP Programme 6 – Introduction of new technologies
and services
All Actions listed in C3 –C6 including
6 (2) Assist least developed countries to have access to
information and to embrace new ways of doing things aimed at
achieving the Millennium Development Goals within the target of
2015.
Action 6655 (ICTs for Emergency Communications)
The target is also to meet the objectives of the Third United
Nations Conference organized by the United Nations General
Assembly that was held in Brussels in 2001 for the decade 2001 –
2010 i.e.
To increase the average telephone density to 5 main lines (ML)
per 100 inhabitants and the number of Internet connections to 10
WSIS Action Plan
Action Lines






reliable, timely high quality and affordable
health care and health information systems and
for promoting continuous medical training,
education, and research through the use of
ICTs.
b) Facilitate access the world’s medical
knowledge.
e) Encourage the adoption of ICTs to improve
and extend health care health information
systems
f) Strengthen and expand ICT-based initiatives
for providing medical and humanitarian
assistance.
19 c) E-employment - Promote tele-working
20 a) E-environment – governments, in
cooperation with other stakeholders are
encouraged to use and promote ICTs as
instrument for environmental protection.
21 a) E-Agriculture- Ensure the systematic
dissemination of information using ICTs on
agriculture.
Reference to IsAP Programmes, Initiatives,
Council, WTDC02 and PP02 Resolutions
users per 100 inhabitants by 2010.
IsAP Actions planned for 2004
Synergies between the Information Society’s Plan of Action
and the ITU-D Istanbul Action Plan: Activity 1: Telecommunication information and Statistics
WSIS Action Plan
E: Follow-up and evaluation
28) A realistic international performance
evaluation and benchmarking (both qualitative and
quantitative), through comparable statistical
indicators and research results, should be
developed to follow up the implementation of the
objectives, goals and targets in the Plan of Action,
taking into account different national
circumstances.
Reference to IsAP
Programmes/Activities/initiatives
IsAP Activity 2A
Statistical indicators are collected for countries
and disseminated through World
Telecommunication Indicator database and other
vehicles
Research and analysis of developments
disseminated through various reports
28 a) In cooperation with each country concerned, Developed the Digital Access Index (DAI).
develop and launch a composite ICT Development Publish the World Telecommunication
(Digital Opportunity) Index. It could be published Development Report.
annually, or every two years, in an ICT
Development Report. The index could show the
statistics while the report would present analytical
work on policies and their implementation,
depending on national circumstances, including
gender analysis.
28 b) Appropriate indicators and benchmarking,
including community connectivity indicators,
should clarify the magnitude of the digital divide,
in both its domestic and international dimensions,
and keep it under regular assessment, and tracking
global progress in the use of ICTs to achieve
internationally agreed development goals,
including those of the Millennium Declaration.
Plenipotentiary Conference resolution on
community access indicators and work on their
definition and use including 2003 workshop.
Collecting and disseminating appropriate
indicators
Focal point for ICT indicators used in
Millennium Development Goals
IsAP Actions in 2004
Updates to World Telecommunication Indicator
database, Yearbook of Statistics, etc.
Note: Not IsAP Actions; carried out as part of UN
specialized agency role
Background presentations on research results
presented at Pacific Telecommunication Council
PTC 04
Update Digital Access Index
Publish World Telecommunication Development
Report
Note: Not IsAP Actions; carried out as part of UN
specialized agency role
Participation in MDG Working Group on
Indicators and updates to ICT data in MDG
WSIS Action Plan
28 c) International and regional organizations
should assess and report regularly on universal
accessibility of nations to ICTs, with the aim of
creating equitable opportunities for the growth of
ICT sectors of developing countries.
Reference to IsAP
Programmes/Activities/initiatives
Regular reports compiled on universal
accessibility of nations to ICTs. This is
highlighted in Resolution 8 of WTDC among
others
d) Gender-specific indicators on ICT use and needs should be
Gender-specific indicators on ICT use are being collected and
developed, and measurable performance indicators should be
disseminated. For example see:
identified to assess the impact of funded ICT projects on the lives of
http://www.itu.int/ITU-D/ict/statistics/at_glance/f_inet.html
women and girls.
IsAP Actions in 2004
Yearbook of Statistics
Africa Telecommunication Indicators
Asia-Pacific Telecommunication Indicators
Updated gender statistics
Analytical issues surrounding the development of
gender indicators also discussed in 2003 World
Telecommunication Development Report
f) All countries and regions should develop tools
so as to provide statistical information on the
Information Society, with basic indicators and
analysis of its key dimensions. Priority should be
given to setting up coherent and internationally
comparable indicator systems, taking into account
different levels of development.
Within the framework of Activity 2A, provide assistance to
countries to enhance their ICT indicator systems.
Disseminate country and regional data on Information Society
through various reports, publications and databases.
In addition, in December 2003 along with other organizations
(UNESCO, UNCTAD, Eurostat, ECE and OECD), organized the
WSIS statistical side event to discuss and identify appropriate
Information Society indicators.
ICT Indicator workshop for SADC region
Background paper on ICT indicators for UN
Statistical Commission:
http://unstats.un.org/unsd/statcom/sc2004.htm
Synergies between the Information Society’s Plan of Action
and the ITU-D Istanbul Action Plan: Partnership and Promotion
WSIS Action Plan
List of issues
C1. The role of governments and all stakeholders in
the promotion of ICTs for development.
8. The effective participation of governments and all
stakeholders is vital in developing the Information
Society requiring cooperation and partnerships among
all of them.
b) Initiate at the national level a structured dialogue
involving all relevant stakeholders, including
through public/private partnerships, in devising estrategies for the Information Society and for the
exchange of best practices.
c) In developing and implementing national e-strategies,
stakeholders should take into consideration local,
regional and national needs and concerns. To maximize
the benefits of initiatives undertaken, The private
sector should be engaged in concrete projects to
develop the Information Society at local, regional
and national levels.
d) Each country is encouraged to establish at least one
functioning Public/Private Partnership (PPP) or
Multi-Sector Partnership (MSP), by 2005 as a
showcase for future action.
e) Identify mechanisms, at the national, regional and
international levels, for the initiation and promotion
of partnerships among stakeholders of the
Information Society.
h) International organizations should publish, in their
areas of competence, including on their website,
reliable information submitted by relevant
stakeholders on successful experiences of
mainstreaming ICTs.
i) Encourage a series of related measures, including,
among other things: incubator schemes, venture
capital investments (national and international),
government investment funds (including microfinance for Small, Medium-sized and Micro
Reference to IsAP
Programmes/Activities/initiatives
ISAP Activities 2B2 – Partnership & Promotion
In IsAP Activities( 2B2) promotion and development
of multi-stakeholder partnerships is a planned and
consistant action in all regions but Americas.
The scope of these activities is about:
the identification of projects that require new or
additional partners for both their design,
funding(financial and human resources) and their
implementation in the regions,
the search of potential partners who could be
associated to those or related projects
the concrete materialization of these partnerships to
facilitate the implementation of Istanbul Action
Plan..
IsAP Actions in 2004
IsAP actions 6466-6469-6471-6482.
Promotion of partnerships in the Africa, Asia Pacific,
Europe/CIS and Arab regions respectively
Currently the action for the Americas region is not
funded
WSIS Action Plan
List of issues
Reference to IsAP
Programmes/Activities/initiatives
IsAP Actions in 2004
Enterprises (SMMEs), investment promotion
strategies, software export support activities (trade
counseling), support of research and development
networks and software parks.
C2. Information and communication infrastructure:
an essential foundation for the Information Society
9. …
d) Develop and strengthen national, regional and
international broadband network infrastructure,
including delivery by satellite and other systems,
to help in providing the capacity to match the
needs of countries and their citizens and for the
delivery of new ICT-based services. Support
technical, regulatory and operational studies by
the International Telecommunication Union
(ITU) and, as appropriate, other relevant
international organizations in order to:
i)
broaden access to orbital resources, global
frequency harmonization and global systems
standardization;
ii)
encourage public/private partnership;
iii) promote the provision of global high-speed
satellite services for underserved areas such
as remote and sparsely populated areas;
iv) explore other systems that can provide highspeed connectivity.
f)
Encourage the design and production of ICT
equipment and services so that everyone, has
easy and affordable access to them…
g)
Undertake international research and
development efforts aimed at making available
adequate and affordable ICT equipment for end
ISAP Programmes 3 & 6
There are some provisions in those IsAP programmes
related to development of partnership for
infrastructure and services, namely in e-applications
and LDCs( IsAP 2A 3.7 and 2A 6.5).
IsAP actions 6534(Prog. 3 E-STR) and 6367-6521(Prog
6 LDC)In the infrastructure projects and services, it is
planned to identify those that require new partnerships
and conduct targeted missions/contacts with potential
partners who could be interested in such infrastructure
and services investments.
ISAP Activities 2B2
See comments on the previous page.
The Regional Working Parties on private sector issues
should also play an active role in promoting and
facilitating access to development partners and resource
mobilization (ISAP Initiatives 2C1 – Private Sector).
WSIS Action Plan
List of issues
Reference to IsAP
Programmes/Activities/initiatives
IsAP Actions in 2004
users….
C4.
Capacity building
11. …
e) Governments, in cooperation with other
stakeholders, should create programmes for
capacity building with an emphasis on creating a
critical mass of qualified and skilled ICT
professionals and experts.
g) Promote the exchange of best practices on the
integration of gender perspectives in ICT
education.
j) Design and implement regional and international
cooperation activities to enhance the capacity,
notably, of leaders and operational staff in
developing countries and LDCs, to apply ICTs
effectively in the whole range of educational
activities. This should include delivery of
education outside the educational structure, such
as the workplace and at home.
k) Design specific training programmes in the use
of ICTs in order to meet the educational needs of
information professionals, such as archivists,
librarians, museum professionals, scientists,
teachers, journalists, postal workers and other
relevant professional groups. Training of
information professionals should focus not only
on new methods and techniques for the
development and provision of information and
communication services, but also on relevant
management skills to ensure the best use of
technologies. Training of teachers should focus
on the technical aspects of ICTs, on development
of content, and on the potential possibilities and
There is no specific action in IsAP to address
development of partnership for building capacity
activities(ISAP Programme 5) but this is included in
general partnership development actions to find both
external financial and human resources to facilitate
design and implementation of requested
education/training programmes (see ISAP Activities
2B2 – Partnerships).
Some of the Regional Working Parties have
also considered capacity building as a top
priority issue and in particular that related to
management and financial skills. They will
fully participate in the identification of
training needs and the provision of resources
that could , to some extent, satisfy those needs(
expertise/ skill sharing, HW/SW equipment…)
(ISAP Initiatives 2C1 – Private Sector).
WSIS Action Plan
List of issues
Reference to IsAP
Programmes/Activities/initiatives
IsAP Actions in 2004
challenges of ICTs….
C5. Building confidence and security in the use of
ICTs
C6. Enabling environment
Mostly ISAP Programme 3 (C5 – C7) and
Programme 1 (C6).
Involve the representatives of the private sector
through both WGPS and the Regional Working Parties
to participate in the work at national, regional and
international level on those issues.
C7. ICT applications:benefits in all aspects of life
This is especially important for the new proposed
working group on Internet governance(C6) and the
ones related to alternative dispute resolution or to
SME/entrepreneurship, e-business (C7) or eemployment.
C11. International and regional cooperation
IsAP actions 6473-6474-6477-6478-6479 related to
Private Sector Initiatives.
26.
International cooperation among all
stakeholders is vital in implementation of this plan of
action and needs to be strengthened with a view to
promoting universal access and bridging the digital
divide, inter alia, by provision of means of
implementation.
a) Governments of developing countries should
raise the relative priority of ICT projects in
requests for international cooperation and
assistance on infrastructure development projects
from developed countries and international
financial organizations.
b) Within the context of the UN’s Global Compact
and building upon the United Nations
Millennium Declaration, build on and accelerate
public-private partnerships, focusing on the use of
ICT in development.
c) Invite international and regional organizations
to mainstream ICTs in their work programmes
and to assist all levels of developing countries, to
be involved in the preparation and
ITU/BDT will initiate a strengthen cooperation with
private sector in order to facilitate their involvement in
ICT development projects.
Those actions are conducted through new ITU-D
Regional Working Parties on private sector that aim at
focusing on priority issues selected by the regional
members themselves and addressing the development
projects identified in the region.
WSIS Action Plan
List of issues
implementation of national action plans to
support the fulfilment of the goals indicated in
the declaration of principles and in this Plan of
Action, taking into account the importance of
regional initiatives
Reference to IsAP
Programmes/Activities/initiatives
IsAP Actions in 2004