Gordon State College Office of Information Technology Goals, Outcomes and Evidence of Improvement 2012‐2015 https://www.gordonstate.edu/computer‐services/home Mission Statement As the chief provider of information technology services and support on campus, the Gordon State College Information Technology Department is committed to the enhancement of education through the use of technology to support the College's vision of becoming a leader in the integration of technology with teaching and learning. The Information Technology department implements and maintains hardware and software configurations on campus, the college network infrastructure and security, Internet services and application systems, the Banner student information system, email services, and multimedia technologies. Use this site frequently to learn more about technology at Gordon State College. Unit Outcomes Assessment Results Report 2014‐2015 Goals 1. Expand the use of mobile devices and increase mobile applications. 2. Convert the current website and any future design changes to be in ExpressionEngine (GSC’s content management system). 3. Increase the technology at satellite campuses. Outcomes 1. Increased the number of wireless Access Points and incorporated Responsive Design into the public’s facing website. 2. We contracted with a web design service to create the templates and Responsive Design. 3. Increased the bandwidth to 30MB, added 5 workstations, and 24 laptops to GSC@McDonough. Review of Outcomes 1. Completed 2. Completed 3. Completed Evidence of Improvement 1. GSC contracted with a wireless vendor to help with the proper placement of APs for optimal wireless coverage throughout the campus. Navigating GSC’s website is now user friendly on mobile devices. 2. All public facing web pages are in the ExpressionEngine CMS which has put content management within departments outside of IT. 3. Faculty/Staff/Students have the equipment and internet access to GSC’s network and software applications which includes eMail, Banner, network resources, D2L, and Library services. 2013‐2014 Goals 1. Deploy Digital Signage 2. Implement Degree Works 3. Implement D2L 4. Improve Server Ops Outcomes 1. Deployment of digital signage across campus that is managed by Public Information and other end users. 2. Successful implementation with faculty and student training. 3. Successful implementation with faculty and student training. 4. Virtualization of Linux and Windows Servers. Improve reliability and efficiency of backups. Review of Outcomes 1. Deployment of digital signage access campus that is managed by PI and other end users. 2. Successful implementation with faculty and student training. 3. Successful implementation with faculty and student training. 4. Virtualization of Linux and Windows Servers. Improve reliability and efficiency of backups. Evidence of Improvement 1. Deployed centralize managed digital signage in every major building on campus. 2. Implemented 3 TEST and 3 PROD Degree Works servers with access by Academic Advisors and students with multiply training for faculty and students. 3. Migrated the LMS from Vista to D2L, training from faculty/staff/students, training guides and videos provided to everyone. 4. Created a virtual environment using VMWare, migrated physical servers to virtual, created a PROD cluster for high availability services, and utilize snap‐shot backup capability. 2012‐2013 Goals 1. Improve availability and level of technical support during evening/night hours. 2. Automate processes to augment recommendations from the Graduation Committee 3. Expend technology training for faculty, staff and students. (Contingent of new position) Outcomes 1. (a) Hire one technical support staff member. (b) Expending coverage from Instructional Complex computer lab to other areas of campus. (c) Higher number of issues resolved during the evening/night. (d) Improve non‐business hour preventive maintenance which requires dayshift staff to come in after hours 2. (a) Improve graduation processes from students/faculty/staff. (b) Reduced workload and simplified process for faculty/staff. 3. (a) Increase technology training/workshops for faculty/staff/students. (b) Increase user guides for faculty/staff/student use. (c) Reduce helpdesk calls on IT usage. Review of Outcomes 1. Hired one Computer Services Specialist I, hours from 1pm to 9pm and as needed. 2. Implemented Name Cards, Improved information entered into Banner, Ceremony RSVP, improved Reports 3. Hired Instructional Technology Staff Evidence of Improvement 1. Increase IT support staff with evening hours. 2. Worked with the Registrar’s Office/Academic Affairs and implemented improved streamline process for students participating in the Graduation ceremony. 3. Increased Instructional training and material for faculty and students. Increase availability of handouts, videos, PowerPoint, training material via the web and seminars throughout the semester. Better understanding of LMS for faculty and students.