Gordon State College
Business Office
Goals, Outcomes and Evidence of Improvement
2011-2015
http://gordonstate.edu/bursars-office/home
Mission Statement
Unit Outcomes Assessment Results Report
2014-2015
Goals
1. Enhance the receipt of payment options for organizations, departments, and activities.
2. Provide payment plan option for students.
3. Streamline purchasing card transactions.
Outcomes
1. Utilize Touchnet’s uStore(online store).
2. Utilized Nelnet payment plans
3. Work with Bank of America to develop online reporting.
Review of Outcomes
1. Stores are active.
2. Assisted students in being able to pay for classes by the payment deadline.
3. This has decreased the number of manual entries made by staff members in the business office.
Evidence of Improvement
1. Stores have provided different payment options to outside organizations.
2. Limited the number of students that needed to drop because of non-payment.
3. Increased efficiency with online reporting.
2013-2014
Goals
1. Review, automate, and streamline various business office processes such as billing,
refunding, and feeding to Peoplesoft.
2. Conversion from hard copy paper documents to online documents.
3. Implement marketing strategies for educating students regarding payments.
Outcomes
1. Continue to work with staff on updating processes and posting to the shared drive.
2. Have staff update documents on paper to the online version.
3. Educate students using signage
Review of Outcomes
1. Majority of staff have completed the business process write ups.
2. Majority of documents have been converted to electronic files.
3. Placed signs in strategic locations around campus.
Evidence of Improvement
1. Business processes placed on shared drive.
2. Documents scanned and placed on shared drive.
2012-2013
Goals
4. Review, automate, and streamline various business office processes such as billing,
refunding, and feeding to Peoplesoft.
5. Conversion from hard copy paper documents to online documents.
6. Implement marketing strategies for educating students regarding payments.
Outcomes
4. Continue to work with staff on updating processes and posting to the shared drive.
5. Have staff update documents on paper to the online version.
6. Educate students using signage
Review of Outcomes
4. Majority of staff have completed the business process write ups.
5. Majority of documents have been converted to electronic files.
6. Placed signs in strategic locations around campus.
Evidence of Improvement
3. Business processes placed on shared drive.
4. Documents scanned and placed on shared drive.
2011-2012
Goals
1. Review, automate, and streamline various business office processes such as billing,
refunding, and Banner detail.
2. Conversion from hard copy paper documents to online documents.
Outcomes
1. Complete business processes to identify weak areas of efficiency.
2. Implement purchased software and move forward with next steps of check out process, online
housing application regarding refunding, and reconstruction of detail codes.
3. Enhance flowcharts to identify where processes can be better streamlined.
4. Reactivate committee of Director of Business Services, Financial Aid, Admissions, Registrar,
Computer Services, and Residence Life to review and identify in greater detail the complete
processing of a student from recruitment to graduation. Committee to meet at least one time
per semester with added meetings as needed in each semester beginning fall 2011.
5. Documents available online using Utilize Web Xtender to scan and document items.
Review of Outcomes
1. Business processes were written.
2. Documents scanned and placed on Shared Drive
Evidence of Improvement
1. Business Processes have been written and posted on a shared drive for all members of the office
to view.
2. All scanned documents are available within the shared drive or on the student’s banner account.