Common Questions for the USG Shared Services
Job Tools
Issue Date 08/08/2012
OVERVIEW
The University of Georgia Shared Services Center’s Customer Support team is here to help you with
your questions or concerns.
Please contact our friendly and knowledgeable Shared Services Center (SSC) Customer Support
team for assistance. Our normal business hours are Monday through Friday 8AM – 5PM except
holidays. We invite you to call us toll free at 1-855-214-2644 or email us at helpdesk@ssc.usg.edu.
COMMON QUESTIONS
ADP
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Portal Questions
Portal Navigation
Portal Registration
Password Resets/User ID Inquiry
Personal Information Changes
And more……
Paycheck Questions
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Missing Check
Direct Deposit
Incorrect Pay/Hours
Pay Statement Inquiries
And more……
Direct Deposit Questions
 Options for Direct Deposit
 Direct Deposit Set Up
 Direct Deposit Changes
 And more……
eTIME (Time Reporting) Questions
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Adding the Service
Entering Time
Approving Time
Requesting Time Off
Manager Missing Employees
General Time Card Inquiries
And more……
Benefits Setup & Changes
 Beneficiary Information
 Dependent Information
 System Navigation
 Life Change Inquiries
• E.G. Divorce, Marriage, Birth of Child, etc.
 Level of Coverage Inquiries
• E.G. What level of medical coverage do I currently have?
 And more……
University System of Georgia Shared Services Center
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1005 George J. Lyons Pkwy, Sandersville Georgia 31082
Toll Free (855) 214-2644 Phone (478) 240-6500 Fax (478) 240-6414
Email helpdesk@ssc.usg.edu Web www.ssc.usg.edu
Normal Business Hours: Monday through Friday 8AM – 5PM Self-Service Support is available at https://answers.ssc.usg.edu
.