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UNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS
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Cambridge International Diploma Foundation Level
MARK SCHEME for the October 2008 question paper
CAMBRIDGE INTERNATIONAL DIPLOMA IN OFFICE ADMINISTRATION
5222
Communication and Task Management, maximum mark 100
This mark scheme is published as an aid to teachers and candidates, to indicate the requirements of
the examination. It shows the basis on which Examiners were instructed to award marks. It does not
indicate the details of the discussions that took place at an Examiners’ meeting before marking began.
All Examiners are instructed that alternative correct answers and unexpected approaches in
candidates’ scripts must be given marks that fairly reflect the relevant knowledge and skills
demonstrated.
Mark schemes must be read in conjunction with the question papers and the report on the
examination.
•
CIE will not enter into discussions or correspondence in connection with these mark schemes.
CIE is publishing the mark schemes for the October/November 2008 question papers for most IGCSE,
GCE Advanced Level and Advanced Subsidiary Level syllabuses and some Ordinary Level
syllabuses.
Page 2
Mark Scheme
Cambridge International Diploma – October 2008
Syllabus
5222
Section A
Task 1 (35 marks – 1.2)
(a)
(b)
(c)
(d)
Total income for two shops for February $8000.
The 2 months in which the most income was made are August and September
Shop 1 - the lowest income was in March and December
September had the highest income
[5]
[10]
[10]
[5]
ACCEPT OTHER SUITABLE ANSWERS
•
Name another type of chart which might have been used to show this information. (5 marks)
Line
Column
Histogram
[5]
[5]
[5]
Task 2 (28 marks – 1.3, 2.1)
ACCEPT OTHER SUITABLE ANSWERS
•
Name one occasion when you might be asked to share information. (7 marks)
At a meeting
When working on a team project
•
[7]
[7]
Who might you share this information with? (7 marks)
Colleagues
Line manager
•
[7]
[7]
Two reasons why your team leader might set ground rules for meetings. (14 marks)
There are no disruptions at the meeting
The agenda may be completed
Each person has the chance to speak
[7]
[7]
[7]
© UCLES 2008
Page 3
Mark Scheme
Cambridge International Diploma – October 2008
Syllabus
5222
Task 3 (21 marks – 2.1, 3.3)
•
Reply to memorandum
Layout of memorandum – memorandum, subject heading, from, to, date
[5]
Opening sentence referring to memorandum received
Confirming attendance
Inclusion of lunch time telephone cover
Inclusion of receipt of sales figures
[4]
[4]
[4]
[4]
Task 4 (16 marks – 4.1., 4.2)
ACCEPT OTHER SUITABLE ANSWERS
•
Two reasons why it is important to prepare open questions before an interview.
Interview flows smoothly
Allows candidate to give more than a yes/no answer
Don’t have to think about what questions to ask during the interview
Each candidate is asked the same questions
[8]
[8]
[8]
[8]
Section B
Task 1 (30 marks 1.2)
Use the chart to find answers
• Best month for export sales was January
• Worst month for home sales was April
• Best month for home and export sales was January
• Worst two months for export sales was March and May
[5]
[5]
[5]
[10]
ACCEPT OTHER SUITABLE ANSWERS
• Another type of chart
Line
Column
[5]
[5]
© UCLES 2008
Page 4
Mark Scheme
Cambridge International Diploma – October 2008
Syllabus
5222
Task 2 (18 marks – 2.3, 3.3)
ACCEPT OTHER SUITABLE ANSWERS
•
Five methods of communication which could be used to inform your line manager of the
problems. (10 marks)
Letter
Fax
Telephone
Memorandum
Email
Mobile phone
Text
Meeting
•
[2]
[2]
[2]
[2]
[2]
[2]
[2]
[2]
Give a reason for the method you have chosen. (8 marks)
Letter – formal method
Hard copy could be used as a record
[8]
[8]
Fax – Hard copy could be used as a record
Quick method of communication
[8]
[8]
Telephone – Quick method of communication
May prefer to face to face method
[8]
[8]
Memorandum – informal method
Hard copy for future use
[8]
[8]
Email – quick communication
More informal method
[8]
[8]
Mobile phone – quick method
Can leave a message
[8]
[8]
Text – very informal method
Quick method
[8]
[8]
Meeting – can discuss fully
Record may be kept
[8]
[8]
© UCLES 2008
Page 5
Mark Scheme
Cambridge International Diploma – October 2008
Syllabus
5222
Task 3 (32 marks – 4.3)
ACCEPT OTHER SUITABLE ANSWERS
•
An example of what you would say when answering an external call. (12 marks)
Good morning
Socool Products
How may I help you?
•
[4]
[4]
[4]
Four ways in which a mobile phone may be useful when you leave your office to purchase
stationery. (20 marks)
Send text messages to department
Receive calls from department/customers
Make call to contact department/customers
Leave/receive messages
Send or take pictures
[5]
[5]
[5]
[5]
[5]
Task 4 (10 marks – 4.2)
ACCEPT OTHER SUITABLE ANSWERS
•
Two reasons for taking notes at meetings.
As a reminder of what was discussed
Refer to it later
To know what you have to do after meeting
[5]
[5]
[5]
Task 5 (10 marks – 2.2)
ACCEPT OTHER SUITABLE ANSWERS
•
One reason why people like to work in groups. (5 marks)
To build up confidence if unsure of topic
Exchange of ideas
Work at the pace of others
•
[5]
[5]
[5]
One reason why people do not like working in groups. (5 marks)
Work at own pace
May be distracting
People may interfere with what you are doing
© UCLES 2008
[5]
[5]
[5]