Competition and Social Identity in the Workplace: Evidence from a Chinese Textile Firm Takao Kato Pian Shu Working Paper 14-011 September 5, 2014 Copyright © 2013, 2014 by Takao Kato and Pian Shu Working papers are in draft form. This working paper is distributed for purposes of comment and discussion only. It may not be reproduced without permission of the copyright holder. Copies of working papers are available from the author. Competition and Social Identity in the Workplace: Evidence from a Chinese Textile Firm∗ Takao Kato Colgate University, CJEB (Columbia), TCER (Tokyo), CCP (Aarhus) and IZA Hamilton, NY 13346 tkato@colgate.edu Pian Shu Harvard Business School Boston, MA 02163 pshu@hbs.edu This Version: August 2014 ∗ The data were collected in collaboration with Xiao-Yuan Dong and Derek C. Jones to whom we are most grateful. We benefitted greatly from comments from Ryan Buell, David Cooper, Andrew King, Karim Lakhani, Ed Lazear, Cheryl Long, Alan Manning, Kristina McElheran, Matthew Notowidigdo, Hideo Owan, Yongwook Paik, Lamar Pierce, Tatiana Sandino, Enno Siemsen, Lan Shi, Nachum Sicherman, Bruce Weinberg, Charles C.Y. Wang, and Feng Zhu, as well as seminar participants at the 2010 EALE/SOLE meeting (London), the 2010 TPLS meeting (UC-Santa Barbara), Aarhus University, Queen’s University, Syracuse University, Universidad Carlos III, Madrid, University of Lyon, and University of Tokyo. Barrett Hansen and Zhengyang Jiang provided excellent research assistance. All errors are our own. 1 Abstract We study the impact of social identity on worker competition by exploiting the exogenous variations in workers’ origins and the well-documented social divide between urban resident workers and rural migrant workers in large urban Chinese firms. We analyze data on weekly output, individual characteristics, and coworker composition for all weavers in an urban Chinese textile firm between April 2003 and March 2004. The firm’s relative performance incentive scheme rewards a worker for outperforming her coworkers. We find that a worker does not act on the monetary incentives to outperform coworkers who share the same social identity, but does aggressively compete against coworkers with a different social identity. Our results highlight the important role of social identity in overcoming self-interest and enhancing intergroup competitions. 1 Introduction Social identity theory suggests that individuals derive part of their identity from their perceived membership in a social group and, as a result, behave differently towards ingroup versus out-group members (Tajfel et al., 1971; Tajfel and Turner, 1979). Therefore, social identity can play a significant role in economic decision making, leading to seemingly irrational economic behaviors (Akerlof and Kranton, 2000). Despite the importance of social identity in organizational contexts (Hogg and Terry, 2000), most of the empirical evidence on the impact of social identity comes from lab experiments, and few studies exist on the impact of social identity on worker behaviors in real economic contexts. In this paper we provide novel evidence on the interplay between social identity and worker competition in a Chinese textile firm. Our focal firm utilizes a relative performance incentive, in which the performance ranking of each individual worker in a particular work group partially determines her pay. Using detailed individual-level productivity data, we investigate whether a worker’s social identity affects her response to relative performance incentives. Do workers try to outperform each other universally, or do they compete differently 2 against coworkers with whom they share a common social identity? Since an individual’s social identity may originate from multiple sources and depend on an organization’s demographic composition(Chattopadhyay et al., 2004), it can be empirically difficult to measure social identity. We overcome this challenge by identifying a unique setting where a welldocumented, exogenously-formed, deep social divide separates otherwise similar workers. Like many typical urban Chinese manufacturing firms, the firm in our study employs both rural migrant workers and urban resident workers. We argue that the deep-rooted social and historical institutions in China create powerful group identities in the workplace, where workers are more likely to identify with other workers of the same rural or urban background (Afridi et al., 2012). Other than where they come from, the 287 workers in our sample have almost homogeneous demographic characteristics: all but nine of them are female, they are all Han Chinese, and all of them have graduated from middle school but not high school. They work in 18 different departments defined by location and shift. Our workers are paid based on a combination of absolute and relative performances. By rewarding a worker according to her performance ranking in the relevant work group, the relative performance schemes tend to lead to intensified competition, diminished cooperation, and sometimes even sabotage amongst participants (Lazear, 1989; Drago and Garvey, 1998; Harbring and Irlenbusch, 2005, 2008, 2011; Carpenter et al., 2010). The presence of strong social identity suggests that a worker may compete differently against her ingroup coworkers–defined as those who share the same social identity as the worker–from her out-group workers. More specifically, there are two potential effects that are not mutually exclusive: 1) social identity facilitates altruism and mitigates competition among in-group members; and 2) social identity creates a powerful “us versus them” mentality and intensifies competition across groups. To understand the role of social identity in a competitive setting, we study how individual workers react to their coworkers’ performances and how these responses differ towards ingroup and out-group coworkers. The relative performance schemes provide a worker with 3 incentives to work harder when her coworkers perform better. However, it is crucial for our empirical estimation to separate competitive responses from other confounding common determinants of performance correlations such as aggregate market demand. We address this empirical challenge by exploiting the exogenous fluctuations in the composition of workers in our firm due to employee turnover and temporary absence, similar to Mas and Moretti (2009). Since we have a worker’s performance records across time, we can predict her timeinvariant productivity (i.e. ability) based on estimates from a regression model with worker fixed effects. We then estimate how a worker’s weekly performance changes when the average ability of her co-workers changes in that week. Such “compositional coworker effect” is not contaminated by the aforementioned econometric issues since neither the error term nor the worker’s performance in a given week could influence the average ability of her coworkers, so long as there is no systematic rule of assigning workers based on their ability. Our field research confirms that such random assignment is in place, and we also present econometric evidence of random assignment following the test developed by Guryan et al. (2009). Our analysis of worker-level data on weekly production during a 12 month period (April 2003-March 2004) reveals that a worker works harder and performs better only when working with more able out-group coworkers, but not when working with more able in-group coworkers. The results are robust to alternative measures of average coworker ability. A worker in our setting only acts on the incentives to outperform her coworkers when the source of the competition is her out-group coworkers, but not when it is her in-group coworkers. Furthermore, we find differential effects for urban and rural workers. The urban resident workers in our study are particularly sensitive to competitions from their rural migrant coworkers, whereas the rural migrant workers are less responsive to competitions from urban coworkers. Our findings demonstrate the important role that social identity plays in mitigating or amplifying the pecuniary incentives created by relative performance schemes. Our results suggest that managers who design incentive schemes without understanding the dynamics of social incentives in the workplace may fail to achieve the intended effects 4 on productivities. Bandiera et al. (2005) and Bandiera et al. (2010) provide compelling evidence that fruit pickers in the UK withhold effort when working alongside their friends under relative performance schemes and conform to the productivity levels of their friends under piece rates. They focus on the distinction between friends and others, and show that the fruit pickers respond to their friends but not to the other coworkers. In contrast, we focus on the distinction between the two exogenously-formed social groups, and show that our weavers respond to their out-group coworkers, yet not to their in-group coworkers. We interpret the contrasting results in light of the fact that the formation of out-group and in-group coworkers based on friendship differs from the one based on exogenously-formed social identity. Exogenously-formed social identity may likely accompany an intense sense of intergroup competition of “us against them”, whereas simple friendship would probably not amount to the same level of intensity in intergroup competition, if at all. While social identity may lead to friendship and vice versa, they are clearly different social constructs (Hogg and Hains, 1998). We believe that our study will complement Bandiera et al. (2005) and Bandiera et al. (2010) by shedding light on a less explored form of distinction between in-group and out-group workers and pointing to intensified intergroup competitions as an alternative manifestation of the interplay between social identity and coworker effects. 2 Related Literature Social identity is defined as “part of the individual’s self-concept which derives from their knowledge of their membership of a social group (or groups) together with the value and emotional significance attached to that membership” (Tajfel, 2010). Economists have become increasingly aware of the importance of social identity and have started to contribute fresh findings to an already rich body of theory and evidence accumulated by psychologists (Abrams and Hogg, 1990; Van Knippenberg, 2000; Hewstone et al., 2002). A series of lab experiments have shown that identity and affiliation with “minimal groups,” which are artificially created in a lab setting, could generate powerful incentives for prosocial and altruistic 5 behaviors towards other members within the same group (Bernhard et al., 2006; Charness et al., 2007; Chen and Li, 2009) as well as intensified and potentially harmful competitions across groups (Goette et al., 2012). However, a number of studies cast doubt on the utility of such lab experiments with minimal groups. For instance, Goette et al. (2006) and Goette et al. (2012) show that the findings from lab experiments with minimal groups may not apply when individuals have real social ties. Furthermore, Fershtman and Gneezy (2001)’s experimental study with real social groups (Ashkenazic Jews and Eastern Jews) points to the value of studying real social groups from a position rooted in a deep understanding of the nature of said social groups. In addition to providing some of the first empirical evidence on the importance of social identity in a real workplace, our study adds to a large body of literature on relative performance and tournament theory dating back to Lazear and Rosen (1981). A wide variety of subsequent studies have shown that the effectiveness of relative performance/tournaments could depend on many factors such as size of contestant pool, structure and size of rewards, task difficulty, and variance in participants’ ability (Bull et al., 1987; Ehrenberg and Bognanno, 1990; Knoeber and Thurman, 1994; Becker and Huselid, 1992; Eriksson, 1999; Vandegrift and Brown, 2003; Audas et al., 2004; Casas-Arce and MartÃnez-Jerez, 2009; Boudreau et al., 2012). Our findings show that social identity is an additional variable that needs to be considered. Goette et al. (2012) provide experimental evidence that intergroup competition enhances pro-social and altruistic behaviors within a group but also generates antisocial and harmful behaviors toward out-group agents. However, unlike intergroup competition where one has the incentive to compete only against out-group members, the incentives in our setting encourage a worker to compete against everyone through relative performance schemes. As such, our setting presents a unique opportunity to examine three conflicting forces in the workplace—individual competition among all coworkers, identity-induced altruism, and identity-induced intergroup competitiveness. Dato and Nieken (2014) obtain evidence from their tournament experiment in a laboratory that if the gender of the opponent is revealed 6 before the tournament begins, male subjects increase their performance, especially when the revealed opponent’s gender is female. To the extent to which gender can be interpreted as social identity, their overall conclusion that men respond to female opponents more strongly than to male opponents is consistent with our key findings, despite the obvious methodological difference between their lab experimental study and our study. Our results also complement the peer effects literature by illustrating the important relationship between social identity and the nature of worker interaction. Under piece-rate or team-based incentives, coworker effects could arise from social pressure, mutual monitoring, and knowledge sharing (Kandel and Lazear, 1992; Knez and Simester, 2001; Falk and Ichino, 2006; Mas and Moretti, 2009). Studies on coworker effects in relative performance settings have mixed findings. Guryan et al. (2009) exploit random groupings of professional golfers and find no evidence for coworker effects in professional golf tournaments. In contrast, Brown (2011) finds that the presence of a superstar has a negative effect on golfers’ performances. However, unlike the relative performance incentive in our case, the golf tournaments analyzed in these studies have over hundreds of participants and the payoff is highly skewed. Chan et al. (2013) find evidence of negative coworker effects among Chinese cosmetics sales workers who are compensated based on individual performance. Unlike the sales setting where workers compete for the same pool of customers, the production technology in our firm does not generate any externality. Chan et al. (2013) show that coworker effects could differ dramatically under different compensation schemes. Our results suggest that social identity is an additional dimension that could mitigate or intensify the degree of coworker effects. Furthermore, unlike the aforementioned studies which are all in a non-manufacturing context, we provide one of the first studies on the dynamics of worker interaction in a manufacturing setting. Finally, this paper also contributes to the small yet growing literature on workplace diversity and productivity. On the one hand, a number of researchers argue and provide evidence that heterogeneous work teams consisting of a diverse labor force are more productive than 7 homogeneous teams. For instance, Hamilton et al. (2012)’s econometric case study of a U.S. apparel firm report that heterogeneous teams consisting of workers with diverse ability levels are more productive than homogeneous teams. Charness and Villeval (2009), based on new experimental evidence, draws a similar implication for the advantage of workplace diversity in the context of mixing senior with junior workers. In addition, Kurtulus (2011) uses subjective evaluations of individual workers as performance measures and provides evidence for the performance-enhancing effect of workplace diversity in terms of gender, narrowly-defined tenure within division, education, and wage. On the other hand, however, an empirical study of a Kenyan flower production plant by Hjort (2014) sheds light on the dark side of workplace diversity. Unlike previous empirical studies in the literature, Hjort (2014) focuses on ethnic groups who are hostile to each other. Such workplace diversity is found to reduce workplace productivity through a misallocation of workplace resources caused by taste-based discrimination by employees in the short run (or in the absence of complete segregation as a viable option). Our Chinese weavers also belong to two deeply-divided social groups who are unfriendly to each other. In this sense, insofar as the source of workplace diversity is concerned, our study is similar to Hjort (2014)’s Kenyan flower production worker study. Yet we derive the opposite results, as we find the positive productivity effects of workplace diversity. The Chinese textile production setting enables us to add a new dimension to the literature: intergroup competition. Our Chinese textile workplace is proven to be a fertile ground for such intergroup competition, whereas the Kenyan flower production plant appears to have very limited room for intergroup competition. 3 Empirical Setting The Chinese textile firm in our case study, SCT, is based in an industrial city in north- eastern China.1 Textile manufacturing is one of the city’s most prosperous industries. SCT was originally a state-owned enterprise (SOE) but it became one of the first large-scale SOEs 1 Our confidentiality agreement with SCT prohibits us from revealing the actual name of the firm. 8 to be privatized in 1998. The ownership and management restructure saved the firm from the threat of bankruptcy due to outdated facilities, an aging workforce, and a shrinking market. SCT employed about 3,500 workers as of April 2004. In collaboration with two other researchers, we collected several types of data from the firm during a lengthy study period, highlighted by two separate site visits that included extensive interviews with the Director of Human Resources, the Director of the Weaving Division, a line supervisor and two team leaders at the Weaving Division, and the Director of Data Management (who was in charge of all internal data). In addition, to help construct an objective perspective on the firm, we supplemented the site visit with an extensive interview with a long-term consultant for SCT who has been observing the firm for many years. The detailed personnel data with which SCT generously provided us included personal characteristics, weekly performance measures, and wage for all of its weavers in the weaving division over the 53-week span between March 2003 and April 2004. An advantage of this ”insider” data set is that the individual performance measures are recorded by machines and thus measured with little error. The data set for our analysis includes 9,966 observations for 287 individual weavers.2 3.1 Performance Metrics At a first glance, the firm’s operation appears to be fully automated, as cloths are pro- duced by automated looms rather than weavers. However, a longer and closer observation of the workplace reveals that the weavers play an essential role in the production process. Problems such as broken threads occur from time to time. Each weaver’s main task is to pay close attention to her assigned loom machines and minimize the occurrence of such operational problems; if problems arise, she must solve them quickly and effectively. For example, “good weavers” will detect early signs of problems and make timely adjustments 2 We dropped 12 weavers who have worked for only 1 week as well as 115 observations where the weaver worked for less than 2 days of the week, since we cannot accurately predict abilities for these weavers. We also dropped one outlier observation, where the defect rate was above 10% (the maximum in the rest of data is 2.5%) and its daily output was only 5 meters (the mean in the rest is around 500 meters). 9 to the operation process so that problems will not fully materialize and hence no defective product will result. Should problems actually turn up, “good weavers” will solve them in a timely and effective manner so that defective output will be minimized. Every product is inspected and determined whether or not it is defective. Due to the problem-solving nature of their main task, SCT constantly emphasizes to their weavers the importance of quality and asks them to work toward “zero defect.” The firm keeps three performance-related records for each weaver each week: total output produced, days worked, and defective output produced. From these three variables, we calculated the following two performance measures for weaver i in week t: Def ectiveOutputit ∗ 100 T otalOutputit T otalOutputit − Def ectiveOutputit = DaysW orkedit ∗ 10 Def Rateit = DayOutit (1) (2) These are defect rate (our measure of quality) and average daily non-defective output (our measure of quantity), respectively. We scaled the variables to make the regression coefficients more readable. Daily non-defective output is measured in 10 meters and defect rate is out of 100. Based on the demand for output, at the beginning of each week SCT develops the upcoming week’s detailed production plan with specific numbers for planned output, days worked, and defective output assigned to each individual weaver. However, the problem-solving nature of a weaver’s job at SCT implies that discretionary efforts are crucial for quality control, but not for quantity. The correlation between the planned and actual DayOutit is 0.9562 whereas the correlation between the planned and actual Def Rateit is only 0.0957. Table 1 reports the summary statistics of the planned and actual performance measures as well as wage. On average, a weaver produces 545 meters of non-defective output in an 8-hour work day and has a defect rate of 0.24% per week. As expected, the mean and 10 standard deviation of the planned DayOutit are similar to those of the actual DayOutit , but the mean and standard deviation of the actual Def Rateit are much smaller than the planned. Although ”zero defect” is emphasized in the workplace, there does not exist a week where zero defect rate is actually achieved. The mean of DaysW orkedit is around 6.27 days, where a day is defined as an 8-hour work period.3 The average weekly wage earned by a weaver, W ageit , is around 148 in Chinese Renminbi, which is equivalent to around $18 in 2004 US Dollars. 3.2 Composition of Workers SCT has six weaving rooms and uses a standard three-shift operation, so there are 18 departments defined by combinations of locations and shifts. Each weaver is assigned to one shift and one weaving room, and does not change her shift or location. We define the coworkers of a weaver to be the other weavers that work in the same department, i.e. during the same shift in the same weaving room. There is no team production at the weaving section of SCT. Each weaver is responsible for her own output while working alongside her coworkers. The production technology itself generates no externality in productivity. Onthe-job interactions among weavers are also limited because each weaver is required to pay undivided attention to her machines. However, a weaver may still influence her coworkers’ behaviors through her mere presence in the department. While a weaver does not change her department, the composition of coworkers changes from week to week due to employee turnover and temporary absence. Table 2 summarizes the composition of weavers by department. A department has between 13 and 18 weavers but not all of them are present every week. An average weaver works for around 35 weeks out of the 53-week study period. The number of weavers working in a given shift and location can be as low as one during the holiday season and as high as 16 during the peak season, and the average is about 10.5 across all the departments and weeks. All but nine weavers 3 Thus, it is possible for a weaver to work more than seven “days” a week. 11 are female. We do not report their education level in the table since there is no variation; all of them have graduated from junior high school but have not attended high school. 3.3 Relative Performance Scheme Weavers are long known for their piece rate compensation system (see, for instance, Biernacki, 1995). SCT’s weavers are no exception. According to SCT’s human resource manager, each weaver’s own performance (in particular in the area of quality) is an important determinant of her wage. The human resource manager also indicates that the weaver’s performance ranking in her department also matters, as the department is the primary organizational unit at SCT. In other words, relative performance incentive is present among weavers in the same department.4 To confirm the stated compensation policy including both piece rate and relative performance scheme, we estimate the following wage equation: log (wit ) = αi + βyit + λ (relative performance measuresit ) + γ (controls) + it (3) where i denotes the worker, and t denotes the week, wit is the average daily wage of worker i in week t, and yit is the set of own performance measures (Def Rateit , DayOutit , and their quadratic terms). Additional controls include demand (measured by the planned performance measures and number of workers in the same department), week dummies, and month dummies interacted with department dummies. Table 3 reports the OLS results for two sets of relative performance measures. All of the specifications include worker fixed effects and cluster standard errors by worker. Columns (1) and (2) use a worker’s numerical rankings in Def Rate and DayOut, respectively, within her department in week t. Upon achieving the same quantity and quality of output, a worker receives an approximately 0.2% to 0.3% pay increase if her numerical ranking in Def Rate within her department improves by one (or her numerical ranking decreases by one). The 4 The use of relative performance for weavers is also documented for Japanese silk reeling firms (Kiyokawa, 1991). 12 table also shows that there is no such significant link between the weaver’s ranking in quantity (DayOut) and her pay. The results are robust to including various controls. Columns (3) and (4) consider an alternative way of measuring relative performance— two indicator variables on whether a worker outperforms the average Def Rate and DayOut of her coworkers in the same department in week t. Conditional on achieving the same quantity and quality of output, a worker receives an approximately 1.5% pay increase if she outperforms her coworkers in the quality of output, but not when she outperforms in quantity. Again the results are robust to including various controls.5 The last column considers both sets of relative performance measures simultaneously. Reassuringly, the estimates coefficients on both relative performance measures in quality change little and remain statistically significant, pointing to the universal presence of relative performance incentives for all workers in the department. In other words, the weaver has an incentive to improve her ranking regardless of whether she performs above or below the average. For instance, consider a below-average performer and suppose the average performance of her coworkers improves. Since she is already a below-average performer, she will be even more likely to be a below-average performer as a result of the rise in the average performance of her coworkers. As such, the rising average performance of her coworkers will not motivate her to work harder if outperforming the average coworker in Def Rate were the only significant relative performance measure. However, Column (5) shows that even after controlling for “Outperform the average coworker in Def Rate,” the estimated coefficient on ranking within department in Def Rate is still significant. The rising average performance in quality of her coworkers will still motivate the below-average performer to work harder 5 In regressions not reported here, we show that relative performance incentives only happen within the same shift and location and that the regression coefficients are not driven by some aggregate shocks in the whole firm. We include two dummy variables, which indicate whether a worker outperforms the other workers in her shift or location in Def Rate excluding her coworkers. Both coefficients are small and insignificant, suggesting that the worker is only rewarded when outperforming her coworkers but not the rest of the firm. Since the department is the primary organizational unit at SCT, and there is no inter-departmental mobility among weavers, the weaver knows little about other weavers outside of her department. Thus, it makes sense to set up a relative performance incentive at the departmental level as opposed to the firm-level. 13 since her wage is sensitive to her ranking.6 Likewise, the rising average performance of the coworkers will also motivate an above-average performer (even the top performer) to work harder since her pay is linked to her ranking. SCT also encourages competition through other forms of incentives. In addition to regular weekly departmental meetings, each department holds a training session and skill contest after work from time to time, with the goal of enhancing workers’ skill levels. Through such departmental activities, each weaver learns about her coworkers and their capabilities. The company selects “model workers” every year and provides them with nontrivial prizes. For example, during 2002, just before our data collection began, about 40 model workers were selected and awarded with a trip to Singapore, Malaysia, and Thailand, staying at 3-star hotels. Though the selection criteria are rather general and subjective, it is quite conceivable that many above-average performers are motivated to become a model worker by consistently achieving a high ranking in the department. Furthermore, the ranking system, skill contest, as well as the selection of model workers, may generate non-pecuniary incentives for competition associated with status and recognition (Moldovanu et al., 2007; Vidal and Nossol, 2011). Table 3 also confirms that quality control is extremely important at SCT. Decreasing Def Rateit by 0.18, which is approximately one standard deviation across all shifts and locations, increases wage by nearly 8%. In contrast, increasing the output has insignificant impact on wage, which is consistent with our field observation that the quantity of output largely conforms to the production plan. 3.4 Group Identity: Rural-Urban Segregation in China Table 2 shows that around 67% of weavers are rural migrants and most of the departments have more rural migrants than urban residents. In the context of China, many rural workers look for better economic opportunities in non-farming sectors in urban areas, sometimes far 6 In addition, it is plausible that the rising average performance of her coworkers will generate an incentive for the below-average performer to work harder if it increases her fear of losing her job. 14 from home. The proportion of rural individuals participating in off-farm work has risen from around 11% to over 43% from 1980 to 2000, with an increasing tendency to migrate to a different province (de Brauw et al., 2002). Rozelle et al. (1999) estimate that 154 million individuals from the rural labor force worked off-farm in 1995, out of which 54 million were long-term migrants. The series of economic reforms and relaxations in regulations in the 1970s and 1980s have led to one of the largest rural-urban migrations in history (Zhang and Song, 2003). However, working in an urban city in China does not automatically make someone an urban resident. Instead, a highly rigid housing registration system (“hukou”) determines whether someone is “rural” or “urban,” mostly based on the registration of her parents (see Chan and Zhang, 1999 for a comprehensive discussion of the “hukou” system). Institutional rigidity, limited quota, and lack of transparency in the process make it extremely difficult for individuals with a “rural” status to transfer to an “urban” status. The vast majority of rural migrant workers in urban areas rely on a temporary residence permit, which entitles them to minimal access to social welfare programs such as health care and subsidized housing. Survey results show that many urban residents feel hostile towards rural migrant workers, as they believe that rural migrant workers have taken jobs away from them and made the city more crowded, dangerous, and dirty (Solinger, 1999; Nielsen et al., 2006). They may also discriminate against rural migrant workers in the workplace. As such, rural migrant workers tend to be denied access to high-paying jobs and experience wage discrimination on the job (Huang, 2001; Lu and Song, 2006). Letters from female rural migrant workers in Shenzhen (one of the first coastal cities in the South to experience economic reforms and a huge influx of rural workers), documented in Ngai (2005), suggest that they feel “no matter how many years they spent there, in the drudgery of labor they would always be recognized as outsiders” and “disguis[ing] their rural identity could only result in reinforcing their class...differences.” Using field experiments on Chinese elementary school students, Afridi et al. (2012) show that social identity derived from one’s urban or rural status significantly impacts the students’ 15 responses to economic incentives. 4 Empirical Strategy and Results There are two ways that coworker effects could be present. First, a weaver may work harder when working with more able coworkers ( “compositional coworker effects”). Second, she may work harder if she notices that her coworkers are putting in more effort (“contemporaneous coworker effects”). The identification of contemporaneous coworker effects is difficult due to the reflection problem, where the direction of causality cannot be identified and the estimate overstates the true magnitude of worker interaction (Manski, 1993). Furthermore, they are unlikely to exist at SCT, since each weaver must pay undivided attention to her machines. In contrast, the department meetings and skill contests clearly allow and encourage each weaver to observe her coworkers’ abilities and compare herself against them. Thus, we focus on estimating the compositional coworker effects, and our identification comes from the exogenous changes in the composition of workers at the department level. 4.1 Predicting Permanent Productivity and Verifying Random Assignment to Departments To estimate compositional coworker effects, we first need to predict the time-invariant productivity (ability) of each individual weaver with precision. We do so with a specification that controls for an extensive list of covariates: Def Rateit = abilityi + δ (DayOutit , DaysW orkedit ) + ζMit + µCjt + it (4) where Cjt is the set of week dummies interacted with the combination of shift and location dummies and Mit is a set of 287 coworker dummy variables controlling for the presence of coworkers. For instance, the dummy variable “coworker1” in week t takes a value of 1 if worker 1 is a coworker to the focal worker i with i 6= 1 in week t. Ideally, we would like to 16 control for all possible compositions of coworkers, i.e. all the combinations of dummies in Mit (conditional on being realized at the workplace). However, doing so would require estimating over 5,500 dummies in addition to the existing covariates using less than 10,000 observations and raise serious concern about the lack of power. We assume that the combination of Cjt and Mit sufficiently purges the coworker effects. In Section 4.3, we also show that our key results are robust to relaxing this assumption. We include DayOutit and DaysW orkedit so that we can measure each weaver’s ability to maintain high quality of the output, holding the quantity and length of work time constant.7 We exclude planned Def Rateit because we are not measuring the ability to outperform the plan. d from Equation (4), there According to Figure 1 which plots the kernel density of ability i is substantial variation in the predicted permanent productivity. If the assignment of coworkers were non-random, then it is possible that unobserved factors other than compositional changes could drive the estimated coworker effects. Our field research at SCT points to the absence of any explicit or implicit rules of assigning weavers, and we provide two sets of results that confirm the absence of systematic assignment statistically. First, we test whether a high-ability weaver is more likely to work with other high-ability weavers at the same time. To do so, we employ the bias-correction method in Guryan et al. (2009) and run the following regression: ai = α + βa−i,jt + γa−i,j + µDj + it (5) where ai is the predicted permanent productivity of the focal weaver i, a−i,jt is the average predicted permanent productivity of weaver i’s coworkers in week t, and a−i,j is the average predicted permanent productivity of all of weaver i’s possible coworkers, i.e. anyone who has ever worked in the combination j of shift and location. Since workers do not change shift or location, their predicted permanent productivities also include potential shift and location fixed effects. Thus, we control for Dj , which is the set of shift times location dummies. 7 To test for any potential endogeneity in DayOutit , we use the planned output as an instrument for the actual DayOutit . The results change little and we cannot reject the null that the IV and OLS estimates are different in a Hausman test. 17 The coefficient β in Equation (5) indicates whether more able weavers are matched with other more able coworkers at time t. Since one cannot be her own coworker, the pool that the coworkers at time t are drawn from for a high-ability focal worker has a lower average permanent productivity than for a low-ability focal worker. This is because the focal worker is excluded from the otherwise identical pool. Thus, without controlling for a−i,j , the estimated β has a downward bias, and the bias is more severe for smaller pools (Guryan et al., 2009). By construction, ai = N aj − (N − 1)a−i,j where aj is the average ability of everyone ever present in the combination of shift and location including worker i, and N is the total number of those workers. Since the shift interacted with location dummies fully absorb N aj , γ should be close to the mean of −(N − 1) across all shifts and locations, which is around −15. The coefficient β indicates whether more able weavers are matched with other more able coworkers in week t. The null hypothesis of random assignment is that β is zero. Panel A in Table 4 confirms that the permanent abilities of weavers in a given week are not correlated. Columns (A1) and (A2) use the bias-correction method and include a−i,j , while Columns (A3) and (A4) show the results without controlling for a−i,j . As expected, the estimated γ is close to −15 and significant at the 1 percent level. More importantly, the estimated β is close to zero and highly insignificant, and the results are robust to the inclusion of week fixed effects. Similar to Guryan et al. (2009), we also find that not controlling for a−i,j introduces a negative bias in the coefficient estimates of β. Second, we show that the composition of coworkers is not driven by aggregate demand, using the following first difference model: 4yit0 = β4a−i,jt + θ4njt + γ (controls) + it (6) where yit0 is the focal worker’s planned Def Rateit or DayOutit , and njt is the number of coworkers in week t. As in Equation (5), a−i,jt is the average predicted permanent produc- 18 tivity of worker i’s coworkers in week t. We also control for week dummies. Panel B in Table 4 shows that there are no correlations between the average permanent productivity of coworkers and the planned quantity or quality of the focal weaver’s output. The estimated βs in Equation (6) are highly insignificant. Thus, it is not the case that, for instance, more able coworkers are present when the weaver is facing challenging production plans. Taken together, the results in Table 4 support our field observation that there are no systematic rules of assigning weavers in SCT. 4.2 Estimating Coworker Effects Having established the random assignment of coworkers, we are now ready to specify our first-difference models: 4Def Rateit = α0 4a−i,jt + δ (controls) + it (7) 4Def Rateit = β0 4a−i,gjt + β1 4a−g,jt + δ (controls) + it (8) where i denotes a weaver, t denotes a week, j denotes a department, and g denotes a group (rural or urban); a−i,jt is the average ability of worker i’s coworkers, a−i,gjt is the average ability of worker i’s in-group coworkers, and a−g,jt is the average ability of worker i’s outgroup coworkers. Controls include first differences in the number of coworkers (Equation (7)) or the numbers of in-group and out-group coworkers (Equation (8) and (9)), DayOutit , days worked, and week dummies. The advantage of using first-differences models is that we do not need to worry about any unobserved time-invariant determinants of performance in a department, nor do we need to control for any time-invariant individual characteristics such as gender or education. The key coefficient of interest α0 in Equation (7) measures how the focal weaver’s performance changes with the average ability of her coworkers. If the relative performance incentives are effective overall, we should see a positive and significant estimate for α0 . This 19 is because the monetary and psychological rewards of outperforming one’s coworkers and improving one’s ranking will generate competition in the department. When the coworkers are better, a weaver will put in more effort and improve her performance as well. The parameter β0 in Equation (8) measures how the focal weaver’s performance changes with the average ability of her in-group coworkers, while β1 measures the effect of a change in the average ability of her out-group coworkers. Group identity will encourage altruistic behaviors toward in-group members and enhance intergroup competitions. Thus, a weaver will only put in more effort to compete against her out-group coworkers but not her in-group coworkers. We expect only β1 to be significant and positive if the workers compete against their out-group coworkers but not their in-group coworkers. Columns (1)-(4) of Table 5 present the OLS estimates of Equation (7) and Equation (8) with various controls. Since the key independent variables (the ability measures) are predicted from other regressions, we bootstrap the standard errors with 2000 repetitions and cluster the standard errors at the individual level. Columns (1) and (2) of Table 5 suggest that on average, a weaver performs better when working with better coworkers, but the effect is not statistically significant after controlling for the weekly dummies. The results in Columns (3) and (4) confirm that workers only compete against their out-group coworkers but not the in-group coworkers: the estimates of β1 are positive and significant at the 5% level (at the 10% level controlling for the week fixed effects), and the estimates of β0 are slightly negative but insignificant. When the average innate ability in quality control of her out-group coworkers improves by one standard deviation (around 0.2 percentage points) as a result of exogenous compositional changes, the weaver’s own defect rate would fall by close to 0.033 percentage points, ceteris paribus. The size of the estimated coworker effect from out-group coworkers is plausible and economically meaningful; Table 3 implies that a 0.033 percentage-point improvement in Def Rate would increase one’s wage by about 1.2%, holding the worker’s relative performance constant. In contrast, the estimates of β0 are considerably smaller and insignificant, suggesting that a worker’s performance does not respond to the 20 compositional changes of her in-group coworkers. To explore the urban/rural dynamics further, we estimate the following model: 4Def Rateit = γ0 4a−i,gjt + γ1 Rurali ∗ 4a−i,gjt + γ2 4a−g,jt + γ3 Rurali ∗ 4a−g,jt (9) +δ (controls) + it (10) The asymmetric group identity effects at SCT are empirically tested by examining the sign and size or γ1 and γ3 in Equation (9). We expect identity-induced intergroup competitiveness to be stronger for the urban weavers. The urban weavers on average have much more experience at the company and higher ability than the rural weavers, reinforcing any supriority over rural migrants that the urban weavers may already feel as urban residents. The average tenure at the start of our sample period is over 13 years for the urban workers and less than 6 years for the rural workers. The average Def Rateit of urban resident workers is 0.23, while that of rural migrant workers is 0.245. The t-tests for both comparisons are significant at the 1% level.8 Being concerned about their superiority over outsiders, the urban weavers would respond strongly to any potential threat to their supremacy such as the rising average ability of their out-group coworkers (rural weavers). The rising average ability of rural weavers means that what is the norm in the first place, i.e., the urban resident community outperforming the rural migrant community, has the potential to be overtuned. In contrast, such a sense of supremacy over outsiders is absent among the rural weavers, where an inferiority complex may be more likely. The rising average ability of their outgroup coworkers (urban weavers) does not present an existential threat to the rural migrant worker community. Rather, what is the norm in the first place will now become even more likely. It is unclear which group has stronger identity-induced altruism. On the one hand, the 8 In contrast, there is no significant difference in their average planned Def Rate, suggesting that the firm is not discriminating against the rural weavers. 21 rural weavers live together in the company dormitory free of charge (five or six per room) and share more social interactions day to day. The urban weavers mostly live close to where the factory is located and tend to commute from their homes. On the other hand, the urban weavers have worked together and known each other for much longer. Since we cannot empirically distinguish altruism from intergroup competitiveness, we expect that in net, the urban weavers are more likely to be affected by social identity than the rural weavers. Columns (5) and (6) confirm our expectation. The estimates of γ0 and γ2 suggest that urban resident weavers are highly responsive to the rising average ability of their rural coworkers, but not to that of their urban coworkers. The estimate of γ3 is negative and statistically significant, indicating the rural weavers are significantly less responsive to the competition from their out-group coworkers than the urban weavers. These findings are consistent with Dato and Nieken (2014), which compares male and female subjects and reports that male subjects tend to hold a belief that men perform better than women in the tournament. They find that male subjects increase their performance when their tournament opponents are revealed to be female but female subjects do not change their performance when their tournament opponents are revealed to be male. Since gender is also an important aspect of social identity, both their study and ours consistently show intergroup competition is more relevant to the group that holds a belief of supremacy over the other group (men in their case, and urban workers in ours) while less so to the other group (women and rural workers). Sub-sample Estimates, Falsification Tests, and Robustness Checks We estimate Equation (8) for two different sub-samples and report the results in Table 6. The sample in Column (1) in Table 6 includes the workers who have worked for SCT for more than five years (260 weeks) at the beginning of the sample; and the sample in Column (2) includes those who worked for more than 33 weeks during the 53-week study period. For both groups of workers, we find similar results to the full-sample estimates, suggesting that our results are not driven by less experienced workers or temporary workers. 22 Table 7 reports the results from additional falsification tests and robustness checks. Columns (1) and (2) estimate an equation similar to Equation (8) but uses the focal worker’s planned Def rate as the dependent variable. Since the production plan is set ahead of time, it should not be affected by the composition of the in-group and out-group coworkers, and the results confirm our expectation. Columns (3) and (4) use the actual Def rate as the dependent variable. However, instead of the average coworker abilities, we use the proportions of “above-median” in-group and out-group coworkers as the key right-hand side variables, which are more robust to measurement errors in the predicted abilities. A worker is “above-median” if her predicted ability is above the median of everyone who has worked in the department. We find qualitatively similar results that an increase in the proportion of out-group “above-median” coworkers is associated with a decrease in the focal weaver’s defect rate with marginal statistical significance, while a change in the proportion of in-group “above-median” coworkers has no effect. 4.3 Implications on Assignment and Hiring Our results suggest that the positive incentive effect of relative performance will be greater in the integrated workplace (where different social identities coexist in the same workplace) than in the segregated workplace (where all workers in the same workplace sharing the same social identity). More specifically, the management at SCT can maximize competition by matching high ability rural migrant workers with urban resident workers. It also follows from our results that a new hire who is a high ability rural worker should be assigned to a department with many urban workers, whereas the opposite would be true for a relatively low ability new rural worker. In our case, the culprit for the productivity advantage of the integrated workplace over the segregated workplace is powerful intergroup competition for better performance. As discussed in Section 2, in the absence of such intergroup competition in performance, the productivity advantage of the integrated workplace may not appear. One example would be 23 the Kenyan flower production plant in Hjort (2014), where the integrated workplace suffer an efficiency loss resulting from misallocation of resources instead. As such, the integrated workplace is not always productivity-enhancing, and management ought to pay particular attention to the nature of production when deliberating on the formation of the integrated workplace. 5 Conclusion This paper has combined two important literatures in personnel economics and manage- ment that have largely developed independently of each other: relative performance incentives and social identity. On the one hand, the relative performance literature shows that the use of relative performance incentives in organizations promotes competition among coworkers. While such relative performance-induced competition among coworkers has been shown to lead to higher individual productivity, the literature has also drawn attention to the dark side of tournament competition: limited cooperation among coworkers and even sabotage. On the other hand, the social identity literature points to social identity as an important social construct that can mitigate self-interest and/or promote competitive behaviors. In this paper we examine what happens when relative performance meets social identity. We have taken advantage of an unusual opportunity to study a Chinese textile firm in which every weaver has a relative performance incentive to outperform her coworkers , and in which there is a natural division of all weavers into two distinct groups: urban resident and rural migrant workers. Both the rural/urban divide of workers in Chinese factories and each worker’s strong identification with her natural group (which often results in a powerful “us versus them” mentality) are well documented. Moreover, the powerful divide between rural migrant and urban resident workers in Chinese factories were formed historically and institutionally long before our weavers arrived at the firm. In other words, we are free from the problem of endogenous group formation to which non-experimental studies are often subject. We have found that relative performance indeed generates competition, but not 24 among workers who share the same social identity. In short, relative performance incentives do not apply to workers sharing the same group identity, while it remains fully applicable to workers with different group identities. Our results provide a new and important insight for management who might be interested in introducing relative performance incentives. In addition to standard considerations–prize size, size of the contestant pool, nature and magnitude of uncertainty, and viability of alternative schemes (such as piece rate)–managers considering introducing relative performance incentive schemes ought to pay particular attention to the social network and group identity in the workplace. The introduction of relative performance will certainly create a general incentive for the worker to outcompete her coworkers. However, in the presence of social identities in the workplace, relative performance will also bring about rather complex group dynamics—the worker will ease her competitive spirit against her in-group coworkers while maintaining or perhaps even strengthening her competitive spirit against her out-group workers. By taking advantage of the presence of social identities in the workplace, management can design and implement relative performance schemes that maximize the beneficial effect of relative performance and minimizes its “dark side.” For instance, the relative performanceinduced competition may be particularly counter-productive when workers have complementary skills. Our study suggests that managers could still take advantage of relative performance if workers with complementary skills belong to the same social groups. 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China Economic Review 14 (4), 386–400. 30 Tables and Figures 0 .5 Density 1 1.5 2 Figure 1: Kernel Density Plot of Predicted Permanent Productivity −1 −.5 0 .5 Predicted Permanent Productivity 1 kernel = epanechnikov, bandwidth = 0.0698 Notes: This figure plots the kernel density of the workers’ predicted permanent productivity from estimating Equation (4). 31 Table 1: Summary Statistics of Performance Measures and Wage Mean Std. Dev. Min. Max. Actual Def Rateit (percent) 0.24 0.18 0.007 2.50 Planned Def Rateit 7.94 2.91 0 22 Actual DayOutit (in 10 meters) 54.56 18.29 5.91 192.36 Planned DayOutit 51.25 17.53 6.45 227.19 Actual DaysW orkedit 6.27 0.88 2 7.8 Actual W ageit 148.14 30.37 31.7 216.4 N = 9,966 Notes: See text for definitions of Def Rate, DayOut , and DaysW orked. Subscripts i and t indicate weaver i and week t. 32 Table 2: Composition of Weavers by Shift and Location No. Weavers Location Shift Ever Present 1 1 15 1 2 18 1 3 16 2 1 16 2 2 17 2 3 18 3 1 14 3 2 18 3 3 16 4 1 15 4 2 16 4 3 16 5 1 16 5 2 16 5 3 16 6 1 15 6 2 13 6 3 16 Total 287 Prop. Female 100.00% 100.00% 100.00% 87.50% 100.00% 100.00% 92.86% 94.44% 100.00% 93.33% 100.00% 100.00% 87.50% 100.00% 87.50% 100.00% 100.00% 100.00% 96.86% Prop. Rural 26.67% 77.78% 81.25% 31.25% 76.47% 66.67% 42.86% 72.22% 62.50% 60.00% 68.75% 81.25% 75.00% 87.50% 62.50% 66.67% 92.31% 62.50% 66.55% 33 Avg. No. Weeks Worked 38.27 31.89 32.38 28.31 29.18 36.89 36.36 32.44 37.13 33.60 32.06 40.75 37.88 29.19 43.00 39.13 36.00 38.19 35.06 No. Weavers in a Week Min Max Mean 3 13 10.75 3 15 10.74 1 15 9.66 2 11 8.42 2 13 9.25 2 15 12.43 1 12 9.47 4 15 10.91 2 14 11.11 2 12 9.43 1 15 9.79 3 15 12.21 1 15 11.30 3 14 8.64 3 16 12.92 3 14 11.02 3 12 8.74 4 16 11.43 1 16 10.46 Table 3: Relative Performance and Wage. Dep = Log Daily Wage (1) (2) -0.002** (0.001) -0.000 (0.001) -0.003*** (0.001) -0.000 (0.001) (3) (4) (5) 0.015*** (0.004) 0.001 (0.005) 0.017*** (0.004) 0.000 (0.004) -0.002** (0.001) -0.001 (0.001) 0.015*** (0.004) -0.001 (0.004) Relative Performance Measures Rank within department in Def Rate Rank within department in DayOut Outperform average coworker in Def Rate Outperform average coworker in DayOut Own Performance Measures -0.418*** (0.030) 0.215*** (0.021) -0.000 (0.001) -0.000 (0.000) -0.389*** (0.028) 0.199*** (0.020) -0.000 (0.001) -0.000 (0.000) -0.386*** (0.034) 0.200*** (0.022) -0.000 (0.001) -0.000 (0.000) -0.356*** (0.031) 0.185*** (0.021) -0.000 (0.001) -0.000 (0.000) -0.339*** (0.033) 0.176*** (0.021) -0.000 (0.001) -0.000 (0.000) Additional Controls Yes Yes Yes Yes Yes Month*Department Dummies No Yes No Yes Yes Def Rateit Def Rate2it DayOutit DayOut2it 0.458 0.492 0.459 0.492 0.493 N 9,966 9,966 9,966 9,966 9,966 Notes: See text for definitions of Def Rate and DayOut . All standard errors are clustered at Adj.R-squared the individual level. Additional controls include number of workers in the department in week t, planned Def Rateit , and planned DayOutit , and week dummies. * p < 0.10 ** p < 0.05 *** p < 0.01. 34 Table 4: Random Assignment Tests d ) Panel A: Dep. Var. = Focal Worker’s Ability in DefRate ( ability i (A1) (A2) (A3) (A4) Average coworker ability 0.002 -0.002 -2.673*** -2.889*** d (0.011) (0.011) (0.310) (ability −i,jt ) Leave-me-out average of the pool -14.933*** -14.928*** d (ability (0.131) (0.132) −i,j ) Week Dummies No Yes No Department Dummies Yes Yes Yes Adj.R-squared 0.998 0.998 0.790 N 9,961 9,961 9,961 Panel B: Dep. Var. = 4FD in Focal Worker’s Production Plan 4Planned Def Rate 4Planned (B1) (B2) (B3) 4Average coworker ability -0.374 -0.139 -5.813 d (4ability −i,jt ) 4Number of Coworkers Week Dummies Adj.R-squared N (0.831) -0.007 (0.014) No -0.000 9,009 (0.873) -0.036* (0.020) Yes 0.040 9,009 (11.752) 0.291** (0.132) No 0.001 9,009 (0.323) Yes Yes 0.795 9,961 DayOut (B4) 7.221 (10.714) 0.272 (0.179) Yes 0.071 9,009 Notes: All standard errors are bootstrapped with 2000 repetitions and clustered at the individual level. * p < 0.10 ** p < 0.05 *** p < 0.01. 35 Table 5: Group Identity and Effectiveness of Relative Performance Incentives. FullSample Estimates. Dep. Var. = 4Focal Worker’s Def Rate. (1) (2) (3) (4) (5) (6) 4Avg. Coworker Ability 0.402*** 0.293 (4a−i,jt ) (0.204) (0.202) 4Avg. in-group Coworker Ability -0.005 -0.070 -0.210 -0.218 (4a−i,gjt ) (0.150) (0.149) (0.274) (0.266) 4Avg. Out-group Coworker Ability 0.230** 0.166* 0.713** 0.601* (4a−g,jt ) (0.111) (0.101) (0.334) (0.314) Rural * 4Avg. In-group Coworker Ability 0.423 0.314 (Rurali ∗ 4a−i,gjt ) (0.296) (0.296) Rural * 4Avg. Out-group Coworker Ability -0.622* -0.558* (Rurali ∗ 4a−g,jt ) (0.343) (0.336) Additional Controls Yes Yes Yes Yes Yes Yes Week Dummies No Yes No Yes No Yes Adj.R-squared 0.122 0.146 0.114 0.140 0.116 0.141 N 9,009 9,009 8,823 8,823 8,823 8,823 Notes: All standard errors are bootstrapped with 2000 repetitions and clustered at the individual level. Additional controls include changes in the numbers of coworkers (only in Columns (1) and (2)), the numbers of in-group and out-group coworkers (Columns (3)-(6)), focal worker’s daily output, and days worked in a week. * p < 0.10 ** p < 0.05 *** p < 0.01. Table 6: Group Identity and Effectiveness of Relative Performance Incentives. SubSample Estimates. Dep. Var. = 4Focal Worker’s Def Rate (1) Tenure longer than 5 years 4Avg. In-group Coworker Ability -0.097 (4a−i,gjt ) (0.181) 4Avg. Out-group Coworker Ability 0.325* (4a−g,jt ) (0.173) Additional Controls Yes Week Dummies Yes Adj.R-squared 0.164 N 4,371 (2) Worked more than 33 weeks -0.109 (0.151) 0.181* (0.108) Yes Yes 0.143 7,340 Notes: All standard errors are bootstrapped with 2000 repetitions and clustered at the individual level. Additional controls include changes in the numbers of in-group and out-group coworkers, focal worker’s daily output, and days worked in a week. * p < 0.10 ** p < 0.05 *** p < 0.01. 36 Table 7: Falsification Tests & Robustness Checks Dep. Var. 4Avg. In-group Coworker Ability (4a−i,gjt ) 4Avg. Out-group Coworker Ability (4a−g,jt ) 4Prop. of In-group “Above-median” Coworkers 4Planned Def Rateit (1) (2) -0.901 -0.870 (0.927) (0.930) -0.243 -0.057 (0.795) (0.874) 4Prop. of Out-group “Above-median” Coworkers Additional Controls Week Dummies Adj.R-squared N Yes No 0.011 8,823 Yes Yes 0.047 8,823 4Def Rateit (3) (4) -0.019 (0.027) -0.049* (0.030) Yes No 0.114 8,823 -0.002 (0.027) -0.041 (0.028) Yes Yes 0.140 8,823 Notes: All standard errors are bootstrapped with 2000 repetitions and clustered at the individual level. Additional controls include changes in the numbers of in-group and out-group coworkers, focal worker’s daily output, and days worked in a week. * p < 0.10 ** p < 0.05 *** p < 0.01. 37