UCL MEDICAL SCHOOL
SERVICE STANDARDS
MBBS - Quality Assurance Unit
Staff responsible:
QA Unit
a.glasser@ucl.ac.uk
p.jeram@ucl.ac.uk
j.arnold@ucl.ac.uk
Student Feedback
10
10.1
10.2
10.3
Service
Collaborate on review of feedback
questionnaires and update surveys
as required
Notify Chairs and student
representatives of availability of
reports
Provision of web-based evaluation
questionnaires through Opinio and
instructions on completion
10.4
Provision of data analysis reports
10.5
Provision of data analysis after the
closing date for each questionnaire
10.6
Provision of summary report of
student feedback
Customer
Module
Management Group
Chairs
Target
Annually/ termly
depending on
questionnaire
Within two weeks
following the survey
closing date
Annually/ termly/
monthly depending
on questionnaire
Publicity
Email / letter
6-16 weeks
depending on
module timing
6-16 weeks
depending on
module timing
Annual
Email/ QA
website
Customer
QA SIFT Visit Team
/ NHS Trust
Undergraduate
Leads
UCLMS / Strategic
Health Authority /
General Medical
Council
General Medical
Council
Target
(Under review
2011-12)
Publicity
Quality
Assurance
website
Ongoing
None
Annual
UCL Academic
Services
Annual
UCL Academic
Services
Every 5-10 years
Strategic Health
Authority
Annual
Quality
Assurance
website
Quality
Assurance
website
Quality
Assurance
website
Quality
Assurance
website
MBBS students
Module
Management Group
Chairs/Quality
Management
Enhancement
Committee
Email
Email/ Opinio
Email/ QA
website
None
Quality Assurance Activities
10.7
Service
Organisation / co-ordination of
quality monitoring and visits to
teaching sites
10.8
Monitor provision of undergraduate
facilities and teaching at all NHS
sites
10.9
Completion of GMC Annual Return,
concerning UCLMS compliance
with GMC set standards.
Completion of Annual Monitoring
Report, gathering and collating data
from relevant departments
Manage and co-ordinate the
School’s preparation for the Internal
Quality Reviews (IQR)
Production of report covering all
financial and quality processes
relating to SIFT funding
10.10
10.11
10.12
1112 Service Standards 10 mQMEC.docx
Awards and Recognition
10.13
10.14
Top Teachers awards
Solicit and collate student votes for
their choice of “Top Teacher”.
Produce and present certificates
and letters of recommendation to
those chosen.
Excellence in Medical Education
Awards
Awards to recognise those making
an outstanding commitment to
students and their education
MBBS Teachers
Annual
Medical School
website
MBBS Teachers
Annual
Presentations
at Graduation
Ceremony /
Quality
Assurance
website
MBBS Staff and
Students
Bi-monthly review
Quality
Assurance
website
Administration of awards
10.15
Targeted Education Development
and Innovation Fund (TEDI)
To improve the quality of medical
education for UCL students by
commissioning developments in
medical education chosen through
an open application process
Administration of fund
1112 Service Standards 10 mQMEC.docx