800.964.8994 | SCANSOURCESECURITY.COM
Dear Valued Partner:
Thank you for taking the time to learn more about ScanSource Security. Our goal is to build
a long-term partnership that benefits you, our customer, by providing a full suite of services.
We can help you scale your business without adding costs, and we enable you to create
profitable growth.
At ScanSource Security, we strive to do the ordinary things extraordinarily well. Inventory
management, order processing, shipping, technical support, financing and RMA handling are
basic distribution functions that we focus on executing flawlessly, every day. We want to earn
your trust through consistent, reliable service. We want you to have confidence that you can
always count on ScanSource Security.
In addition, we offer value-added services that supplement your services and provide valuable
expertise when you need it. For example, our Custom Configuration Center will configure and
stage your deployments, significantly reducing your time in the field and creating cash flow
advantages. Our Network Assessment Services will give you the confidence to set up your
customer’s IP video surveillance solution on their existing network, without worrying about costly
post-installation bandwidth and performance issues. And, our Site Surveys will give you access
to a team of wireless networking experts who take the mystery out of implementing indoor and
outdoor wireless networks.
Finally, and perhaps most importantly, we will never sell to an end user. In order to leverage
our relationship to your greatest benefit, we remain transparent as we share information about
mutual opportunities. We will work as your partner, not your competitor, whether it’s a decision
to hold inventory for a rollout, or providing value-added services through you to your customer.
Thank you for the opportunity you’ve given us to earn more of your business.
Tony Sorrentino
President
ScanSource Security
Our 600,000-square-foot warehouse
boasts a shipment accuracy rate of
99.88%
and ground shipments are free.
Who We Are
When you partner with ScanSource Security, you get all the benefits of world-class logistics, coupled with
the industry specific knowledge and technical expertise of our singular focus on the physical security
market.
Our manufacturer-certified Sales and System Design teams help you easily deploy IP video surveillance
solutions. Our impressive levels of in-stock inventory and sophisticated logistics systems allow for orders
placed by 8 pm EST to be shipped that day and delivered overnight. And our custom configuration,
network assessment, and wireless site survey services help you save time and money.
You can count on our integrity, every time. We will never sell to end users. We will always work hard to
make sure we are the distributor who gets the job done right the first time. And we will continue to offer
you the trust, confidence and peace-of-mind that only comes through a partnership with a distributor
whose mission is to help you succeed.
With ScanSource Security, you can count on:
• Our commitment to never sell to end users
• Instant access to our huge levels of in-stock inventory at our centrally located 600,000-square-foot
warehouse
• Time-saving, 24/7 web ordering and tracking tools
• Knowledgeable sales representatives, who only sell physical security products
• Trained technical support personnel for pre- and post-sale assistance
• Competitive pricing on physical security products
• Flexible credit terms, as well as a wide array of alternative financing programs
• Our proven track record of extraordinary customer service and product knowledge
WH O WE AR E
• Same-day shipping on orders placed by 8 pm EST
SCANSOURCE SECURITY IS THE PARTNER
YOU’VE BEEN WAITING FOR:
ScanSource Security is a part of ScanSource, Inc. (NASDAQ: SCSC), a well-established, financially
sound, international company. Our consistently profitable, well-capitalized financial position allows us to
support our security customers with the highest level of physical security inventory. Through our other
business units, our expertise extends into networking, communications, Voice over IP (VoIP), point-ofsale, auto identification and more.
ScanSource Security, combined with the ScanSource, Inc. business units, provides thousands of products
and a complete lineup of value-added services to more than 30,000 customers worldwide. Each unit has
a dedicated vendor-trained sales team, outside business development team, product management team,
technical support group and executive management team.
SCANSOURCE, INC., incorporated in 1992, is a wholesale distributor of specialty technology products.
The company has two geographic distribution segments: one serving North America from the Mississippi
distribution center, and an international segment serving Latin America (including Mexico) and Europe
from distribution centers located in Florida and Mexico, and in Belgium, respectively.
SCANSOURCE POS AND BARCODE markets AIDC and POS products, which interface with computer
systems used to automate the collection, processing and communication of information for commercial
and industrial applications, including retail sales, distribution, shipping, inventory control, materials
handling and warehouse management. Read more at
SCANSOURCE CATALYST markets voice, data, video and converged communications systems. It is a
distributor of complete communications solutions, including enterprise, SMB, data networking, wireless
and data center products from industry leading vendors.
SCANSOURCE COMMUNICATIONS has become a comprehensive value-added distributor of total
communications solutions, including video and audio conferencing products; telephony solutions,
including Voice over IP (VoIP); and computer telephony building blocks.
AB O U T S C A N S O U R C E
SALES
Your ScanSource Security sales rep is a dedicated, single point of contact. Our Sales team assists you
with everything from price quotes to product and program questions. Utilize their extensive product and
technology expertise to find the right solutions at the right time.
BUSINESS DEVELOPMENT
The mission of our Business Development team is to understand your business inside and out. They take
a proactive approach to boosting your success by helping you tap into the right programs at ScanSource
Security.
PRODUCT MANAGEMENT
Our product management team maintains and grows strategic partnerships with each of our
manufacturer partners. They’re your liaison to the industry’s leading manufacturers. They maintain
proper inventory levels to ensure you have access to the right products when you need them. And, they
coordinate marketing activities and partner programs that are important to growing your business.
RESELLER FINANCIAL SERVICES
The mission of the financial specialists at ScanSource Security is to empower you with financing
relationships and programs that support your business success. We offer direct credit, access to leasing
and flooring options, and other flexible financing options that will help you grow profitably now and in
the future.
CUSTOMER SERVICE
Customer satisfaction is our goal, and we understand the value of a prompt response from a real person.
That’s why our dedicated Customer Service team is available to answer your questions regarding orders
already placed, warranties, returns and more, as quickly and efficiently we can.
SCANSOURCE SERVICES GROUP
When you partner with ScanSource Security, you’re not only working with a dedicated sales rep, you
are working with an entire crew of professionals who are specifically trained to provide you with expert
support: ScanSource Services Group! This team focuses on reducing complexity, building efficiency,
and giving you that extra edge to achieve growth. Whether you want to grow your sales funnel, expand
service offerings, get your team certified, or find partnerships that create new opportunities, ScanSource
Services Group is here for you. ME E T T H E T E A M
TECHNICAL SERVICES
Not only is our full-service System Design team experienced, they’re also cross-trained with certifications
in both physical security and network design. Our team helps you design sound, cost-effective
configurations for IP video and access control solutions.
SCANSOURCE SECURITY SNAP APP
Need help selecting the right product and accessories for your video surveillance solution? Search
through thousands of part numbers in seconds, dive into the details you need and calculate solutions
on the fly with our exciting new app. Put the power of ScanSource Security’s Security Network and
Accessory Portal right in the palm of your hand – visit ScanSourceSecurity.com/SNAPapp to get started.
NO END USER SALES
As a value-added distributor, we here at ScanSource Security consider every one of our customers to be
our partner. And to ensure that commitment, we never sell to an end user. Ever. We think that’s the right
way to treat a partner. And the right way to do business.
PROJECT PRICING GUARANTEE
We know how hard you work to turn opportunities into profitable deals. And with ScanSource Security
as your distribution partner, you’ll know you’re getting 100% of project pricing discounts granted by the
manufacturer for your deal. Register your project through ScanSource Security, and you can count on
having peace of mind (and every penny of your profit).
THE SOURCE
The Source is an online community designed for resellers. It’s your source for having conversations
with the people throughout the industry who can help you find new opportunities and get results. Get
educated on the latest products and trends, hear the perspectives of channel executives and access
valuable content that can help you build your business. Visit thesource.scansource.com to get started.
SUMOPARTNER
As a member of the channel’s largest online network, you have access to a searchable database
containing partners who provide the products, services and expertise you need to extend your reach into
new markets. You can form powerful partnerships to help you generate leads, market your business, and
find new opportunities. Participate by creating a profile on SUMOpartner.com today!
S pecial Tools & Value Adds
ONLINE ORDERING
Count on ScanSource Security for access to product information, pricing and inventory 24 hours a day,
7 days a week. Then, if you see something you want, simply place an order into our online order-entry
system. You can even track shipments and view invoices to stay updated. It’s an easy-to-use tool that’s
free of charge. To acquire a password and start ordering online, call your ScanSource Security sales rep at
800.964.8994.
NETWORK ASSESSMENT AND DESIGN SERVICES
When selling IP video solutions, it’s essential that your customer’s network is tested for bandwidth, packet loss and
latency to avoid post-installation customer satisfaction issues. Our IP Video Surveillance Assessment Services can
be performed remotely or on-site, and ensure that the customer’s network infrastructure is capable of handling the
appropriate level of IP video traffic. If the network infrastructure fails to satisfy the test criteria, ScanSource Security
can then help you design a converged network that reliably transports both data and video.
Deliverables can include:
• Remote simulation test based on hardware solution
• Assessments performed remotely or on-site
• Existing topology review
• Remote metrics testing and report
• QoS consultation and verification
• Convergence strategy development
• Summary and recommendations document
• Engineering remediation
• Suggestions for additional hardware sales
WIFI SURVEY AND VIRTUAL DESIGN SERVICES
When it comes to properly implementing a wireless network, you never want to underestimate the
importance of a wireless site survey. In fact, many wireless networks underperform or simply do not
work as intended. ScanSource Security’s wireless survey offer empowers you to keep pace with those
increasing wireless demands.
Our team of wireless experts can survey and configure your wireless solutions, acting as an extension of
your business – a trusted partner who has your success in mind. Call your ScanSource Security sales rep
for more information.
Virtual Design
We will define the desired coverage area, technical requirements and materials needed for a successful
WiFi deployment. This offer is limited to smaller coverage areas and requires a mapped floor plan.
• Identifies factors that impact performance and reliability
• Defines coverage area, hardware needs and environmental factors
• Ensures trouble-free wireless implementation
• Improves customer satisfaction
• Turnkey solutions for WLAN security
Deliverables can include:
• Equipment location recommendations
• Airwise Report
• Antenna signal patterns
• Antenna recommendations
• Map, Tower, Cabling and Mounting Report
• AP type and placement recommendations
• Noise and signal-to-noise ratio findings
• Channel interference
• Wired LAN Integration Report
• Installation quote
• Troubleshooting and remediation
Professional S ervices
Onsite Surveys
In addition to defining the desired coverage area, we will identify the factors that impact the
performance, reliability and success of a WLAN deployment.
CUSTOM CONFIGURATION SERVICES
Like many resellers and integrators, you may find that tight timelines, restricted funding and limited
resources are stretching you too thin to successfully meet the needs of your customers. Our Custom
Configuration Team is your cost-effective, real-time extension to your team – allowing you to focus on
your customers, maximize your resources and minimize your time to deployment. Count on ScanSource
Security to design, develop and implement the right solution for your customer.
ScanSource Security offers a full spectrum of
custom configuration services, including:
• Set IP addresses in network cameras (based on customer specifications)
• Update firmware, configure camera settings
• Label cameras with IP addresses
• Label camera boxes with IP and MAC addresses, and camera location
• C
ustom reporting that includes IP, MAC addresses, and serial numbers for each camera, as well as
camera location
• Cameras set up in enclosures with lenses and other accessories
• S
erver hardware and VMS software integration and configuration, including multi-cabinet, RAID
controller, memory, modem, NIC, processor, multimedia card, power supply and hot-swap, hard-drive
installation
• Third-party software installation and configuration
• T
he ability for customers to supply us with customer-owned product and integrate it with ScanSource
Security-purchased product
• Custom image management for customer-supplied and/or ScanSource Security-generated images
• The ability for customers to remotely access and configure product prior to being shipped
• P
re-bundled and pre-built custom hardware/software solutions that are inventoried and do not require
the two-to-three day custom configuration lead time
• Full hardware functionality and diagnostic testing
Our
30,000-square-foot
Custom Configuration Center
is a reliable solution
to maximize your resources
and minimize your deployment.
Custom Configuration Center
Our team is ready
to help you create
profitable growth!
Just give us a call
and begin building a
partnership you can
count on today.
800.964.8994 | SCANSOURCESECURITY.COM
800.964.8994 | SCANSOURCESECURITY.COM