Assessment and Transformation
Student Health Center Comprehensive Program Review
Review Coordinator: Joe Hash
Review Team Members
2007-2008
Colby Higginbotham
Mary Goodman
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SECTION I: Department Background, Purpose and Goals
A. Department Mission:
To provide routine minor nursing and/or medical care and health teaching for the
students of the Eureka campus.
B. Department Goals:
•
Ensure that each student has access to minor health care which will assist each
student in maximizing their success in meeting their educational goals.
C. Describe how the goals of the program relate to the College’s Mission and
Strategic Plan.
By providing routine health care services:
•
•
•
•
•
•
•
To provide simple screening tests such as TB, pregnancy, HCT, etc
To provide immunizations and vaccines
To evaluate and treat minor health care problems
To provide referrals to other health care and community services as
appropriate
To provide screening history and physical exams
To participate in campus preventive health education and wellness activities
To provide assistance as needed for on-campus emergencies
SECTION II: Past Quality Improvements and Transformations
A. Obtain a copy of the program’s previous program review. Provide a description
(list or narrative) of the quality improvements that were recommended.
Recommended Quality Improvement
Accomplished?
(Y/N)
If Yes, Provide Details.
If No, Provide Explanation.
No previous program review available.
B. Provide a description (list or narrative) of other improvements accomplished
since the last review not specifically noted on the previous program review.
Other Improvements Accomplished
Provide Details
No previous program review available.
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SECTION III: Outcomes Assessment
A. Provide the department’s program and student learning outcomes. Include or
attach a copy of the Outcomes Assessment Report.
Program Outcome
Outcome
Provide meaningful health and wellness
programming.
Increase student use of the student health
center
Process/Activities Contributing to the
Outcome (What does the program do to
create the outcome?)
Collaborate with Residence Halls and
Student Services to provide workshops,
seminars and other activities for students.
Collaborate with Residence Halls,
Student Services and Marketing to market
the center’s services
Measured/Documented By?
Listing of seminars and workshops.
Usage statistics comparison
Student Learning Outcome
Knowledge, value or
skill (What is being
demonstrated and
assessed?)
Scope of Outcome (In
what context, with
whom, or in what
setting does the
outcome occur?)
Process/Activities
Contributing to the
Outcome (What does
the program do to
create the outcome?)
Student Learning
Outcome Statement
Measured/
Documented By?
Not applicable
Outcomes Assessment Report
Outcome
Assessment Method
To Whom?
By Whom?
Administered
When?
Use of Results
Determine
Student
Satisfaction
with SHC
Services
Feedback Focus
Groups
Residence Hall
Students by
Residence Halls
personnel
April, 2008
Determine gap in
services
Assessment
Status/
Findings
Findings will
be shared
summer of
2008.
Transformations
To Be Determined
Intended
Followup
To Be
Determine
d
B. What are the strengths of your department as indicated by your performance
indicators?
•
•
•
•
The center is able to meet the minor health needs of a diverse student body. They
are able to do so with qualified staff including a Registered Nurse and Nurse
Practitioner via contract with Redwood Family Practice a local health care
provider.
The center is able to meet the needs of CR employees by providing periodic TB
tests required for employment.
The center is able to offer limited inexpensive immunizations/vaccines to students
and employees such as flu vaccine shots.
Center staff is able to provide students with referrals to other health care and
community services which students may not have been able to locate or access
themselves.
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C. What are the challenges for your department which are indicated by your
performance indicators?
•
•
•
Services are only available 20 hours a week.
Providing more health and wellness programming to the CR community.
The center is not always able to meet the demand for employee health services in
a timely manner, e.g., physicals for nursing students. The center does not have
enough personnel or hours of operation to serve the need of every incoming
nursing student needing a physical exam.
D. What is your three year transformation plan to build upon current strengths,
overcome challenges, and increase effectiveness and efficiency?
STRATEGIES TO ADDRESS CHALLENGES/TRANSFORMATIONS
Explore relocation of Crisis Counseling to the Student
Health Center
TIMETABLE FOR
IMPLEMENTATION
Fall 2007
E. What resources are required (Personnel, funding, equipment, etc?)
• The college should explore increasing the student health fee in order to expand
services and hours. Also, the waiving of the student health fee for students on the
Board of Governors grant severely limits the funds available to contract with
Redwood Family Practice. This practice should be taken under consideration
weighing the benefits accrued by an increase in hours and services.
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SECTION IV: Cost Effectiveness
A. Indicate your budget figures and expenditures in recent years:
Categories
FY 2001
FY 2002
FY 2003
FY 2004
FY 2005
Operating Exp.
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Budgeted
NA
NA
NA
NA
NA
Expended
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
TOTAL
NA
NA
NA
NA
NA
Budgeted
Expended
Surplus or (Deficit)
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Budgeted
Expended
Other (if applicable) (
Budgeted
Expended
SUBTOTAL
Capital/Equipment
Budgeted
Expended
Generated Revenue
(if applicable)
Revenue Budget
Revenue Actual
C. Comment on significant budget changes or variances from year to year.
The Student Health Center is a contract operation. The district pays Redwood Family
Practice $60 per hour for services not to exceed 20 hours per week. In turn, the district
collects a Health Fee from each student of $12 per semester. The Health Fee is waived
for students receiving the Board of Governors grant.
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SECTION V: Conclusion
Department Comments:
The Student Health Center provides a valuable service to the college community. One of
our priorities this year is to look at creating a viable crises counseling function under the
Student Health Center umbrella.
Keith Snow-Flamer
Department Supervisor’s Signature
9/28/07
Date
External Reviewer Comments: n/a
Summary of discussion and findings relating to the program review:
________________________________________________
____ / ____ / ____
Outside Reader Signature
Date
Program Review Committee Comments
Date and Time of the program review: October 9th, 2007 9am-10am
The PRC will provide the program with an external perspective concerning the
administrative and educational aspects of the program. This perspective includes a
judgment of program quality and an assessment of the effectiveness of the program.
Evaluation
1. Does the program have mission and goals statements in place? X Yes
 No
2. Are program goals consistent with the college’s mission?
X Yes
 No
3. Has there been progress in implementing the last program review's
recommendations for program improvement?
 Yes X No
No previous review was available.
4. Has the program identified program and/or student learning outcomes that are
relevant to its mission?
X Yes No
5. Are appropriate instruments used to assess learning outcomes? X Yes  No
6. Are results of assessments used to improve the program?
X Yes  No
7. Are program strengths clearly articulated?
X Yes  No
8. Are program challenges clearly articulated?
X Yes  No
Comments or suggestions to strengthen the program and/or the Program Review:
•
•
The cost effectiveness area could be used to show the cost of the contract services
and the revenue received from student fees. This could help determine whether
the fees should be increased to maximum allowed by current law to help offset
some of the costs.
It would be interesting to analyze the revenue generated by the program
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•
(student fees) versus the expenditures of the program (Redwood Family service
fee).
With program outcome, what about measuring actual participation as well
(possibly use as an outcome assessment?)
Keith Snow-Flamer
Co-Chair of the PRC
10/15/07
Date
Academic Senate’s Comments
Comments:
__________________________________________________
Co-Presidents of the Senate
_____/_____/_____
Date
Institutional Effectiveness Committee’s Comments
Comments:
______________________________________________________ _____/_____/_____
Chair, Institutional Effectiveness Committee
Date
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