Assessment and Transformation
Program Review Yearly Update Report
Academic Support Center
Review Coordinator
Ruby Jager
Review Team Members
Ruby Jager & Tina Wahlund
Year Reviewed
2008
A. Outcomes Assessment Plan Report
Outcome
Assessment
Method
(Indicate the
assessment
methodology to
be used, or was
used, such as
focus group or
exit interview.)
To Whom?
By Whom?
Administere
d When?
Use of
Results
Students will
be able to
clearly
understand
their
placement
scores
without
counselor/ad
visor help.
Assessments
will be
available for
year round
“drop-in”
services.
Exit interviews
of students who
completed
assessments
staff/workstudy students
Ongoing
Enable
students to
prepare for
the
math/English
class level
they are.
Exit interviews,
surveys
staff/workstudy students
Ongoing
Allow
students
adequate time
to prepare for
placement
tests.
Assessment
Status/
Findings
(Indicate when
the data will be
available for
analysis or the
result of the
analysis. In the
next year,
indicate the
results of a
second
assessment
cycle
Students show
greater degree of
independence in
interpreting test
scores. Data will
available in
October 2008.
Transformations
(Indicate what
transformations
were
implemented as a
result of
assessments.)
Intended
Follow-up
Students are
able to take
assessments at
their
convenience.
Data will be
available
October 2008.
Student
preparedness needs
are addressed
effectively.
N/A
B. Department Goals Report
College Strategic Plan
Goal
Division Goal
Goal 1. Enable student
attainment of
educational goals.
Collaborate with
students and our
college
colleagues to
develop new
models and
approaches for
the delivery of
programs and
services.
Department
Goal
FY2007-08
1. To provide
assessment
and testing
opportunities
year-around.
Action Plan
Status of each
action item
Completed
In Progress
Collaboration
Partners
Resources Needed /
Reallocated
Staff
Staff Time
New Money
Reallocated $
2. To serve as
a place where
faculty can
refer students
who need
academic
support and
offer
resources to
faculty about
student
learning
needs.
Completed
In Progress
Space
Equipment
Other:
C. Improvements or Rationale for Action: (Provide a brief summary of the major
accomplishments and achievements of your department during the past year. Comment
on the whether your facilities, budget, equipment, and staffing are adequate based on
the services provided and the number of students served. Discuss what your operations,
staffing and facilities needs may be in the next three years.)
Assessment services- were streamlined to offer students the ability to adequately prepare for
and test at their convenience. The placement matrix also greatly helped students figure out
their placement scores without the help of a staff/advisor. Enabling these two processes
provided students greater independence and responsibility in planning and managing their test
taking ability.
ATB retest fee waiver: ATB is a federally mandated test for students who require Financial
Aid but do not have a high school diploma or a GED need to take this test. Students were
previously charged a $10 retest feel for this but many students did not have the ability to pay
this fee and was the very reason they needed financial aid. By removing this stipulation, it is
now convenient for all retest takers to attempt the test at no additional cost and hence increase
their likeliness to register for CR classes and receive financial aid.
Update Testing procedures: Slight change in the testing area procedure was introduced in fall
2007 where all instructors’ test “cover sheets” are now kept in the department for the entire
semester rather than returned to faculty members at the end of their test given in the ASC. This
has helped us follow through precisely with any complaints or concerns by students or faculty
related to a test. Any discrepancies on what was authorized or not authorized by instructors are
listed on the “cover sheets” and provide a useful tool in investigating instructions and/or
accommodations for testing.
ASC Rooms: Last fall, EOPS staff requested and received one of ASC’s rooms for their
program’s new counselor staff. This room (L101F) was previously housed by ASC’s
Instructional Support Specialists and later used as assessment testing room. Although this
room is not in much use and remains locked most of the times, its usability should be
increased by collaborating between EOPS and ASC.
Staffing: Beginning this year, Tina Wahlund joined the ASC as a permanent full-time position
Instructional Support Specialist. Adding a staff position to the department was critical to
efficient working of the department and has greatly helped in providing timely services to our
students and faculty. However, the department still has unmet needs of evening staff
supervision: The ASC is open till 9:00 pm M-Th to allow students and faculty greater use of
our facility but the full-time staff work normal business hours (until 5:00 pm). Up until 2004,
the department employed an Administrative Office Assistant who worked evening shifts but
due to hiring freeze district-wide, this position was not refilled the following years. Currently,
the evening hours are managed by work-study positions (student workers) which limit some
of our services and mostly our ability to handle issues and problems during those hours.
Future Needs: Due to test security issues, absence of a district employee working the evening
shift, and our past data showing an increased use of our services, we need adequate staffing
during evening hours of our operation to meet the needs of the district.
Tutoring Budget: The department faced a budget cut starting fall 2007 semester which was
later reinstated. The department needs adequate, regular, and full funding from the district to
develop ongoing tutoring and to meet the needs of campus students and faculty. With
adequate funding, the ASC can hire qualified peer-tutors and Professional Resource Matter
Experts (PRME) for subjects that are in high demand and require basic skills preparation.
Vice President’s Recommendation
Comments: The ASC is an integral part of the college’s student and academic support
system. The main area of concern is in providing more funding for tutoring support.
Keith Snow-Flamer
Vice President’s Signature
3/4/08
Date
Program Review Committee Comments
Comments:
__________________________________________________
Co-Chair of the PRC
_____/_____/_____
Date
Institutional Effectiveness Committee’s Recommendation Comments
Comments:
______________________________________________________ _____/_____/_____
Chair, Institutional Effectiveness Committee
Date