Assessment and Transformation Fiscal Services Program Review Yearly Update Report Renee Byers Vinci Adams 2008 Description of Fiscal Services Program The Fiscal Services unit plays a part in assisting the college in managing its financial resources beginning with identification, acquisition, and receipt; then with allocation, utilization, and monitoring; and finally with data recording, reporting, and analysis. Because of the need to receive and report financial information, the Fiscal Services unit also maintains relations with local businesses, general public, labor unions, the California Community College Chancellor’s Office, and other federal, state, and local governmental units. The following is an outline of the basic areas of direct services to clients: Student Receipts and Payments ¾ Cashiering and foundation transactions ¾ Student charges, collections, and refunds ¾ Student financial aid disbursements Goods and Outside Services ¾ Purchasing and vendor relations ¾ Payment for goods and services Financial Information Services ¾ Budget development and monitoring ¾ Accounting and financial reporting A. Outcomes Assessment Plan Report Outcome Assessment Method (Indicate the assessment methodology to be used, or was used, such as focus group or exit interview.) To Whom? By Whom? Administere d When? Use of Results Will work with the College’s Assessment Team to develop student and program learning outcomes Will work with the College’s Assessment Team to develop student and program learning outcomes Will work with the College’s Assessment Team to develop student and program learning outcomes Will work with the College’s Assessment Team to develop student and program learning outcomes Will work with the College’s Assessment Team to develop student and program learning outcomes Assessment Status/ Findings (Indicate when the data will be available for analysis or the result of the analysis. In the next year, indicate the results of a second assessment cycle Will work with the College’s Assessment Team to develop student and program learning outcomes Transformations (Indicate what transformations were implemented as a result of assessments.) Intended Follow-up Will work with the College’s Assessment Team to develop student and program learning outcomes Will work with the College’s Assessment Team to develop student and program learning outcomes B. Department Goals Report College Strategic Plan Goal Department Goal FY2007-08 Action Plan Develop and manage human, physical and financial resources to effectively support the learning environment Assist the board and administration with providing a stable financial environment and with using its financial resources effectively. Develop a long-range financial projection tool and processes Status of each action item Completed In Progress Collaboration Partners Board members President Vice Presidents Academic Senate Financial Advisory Committee CBO Business Office Staff Resources Needed / Reallocated Staff Staff Time New Money Reallocated $ Space Equipment Other: Develop and manage human, physical and financial resources to effectively support the learning environment Develop and manage human, physical and financial resources to effectively support the learning environment Maintain and improve fiscal operations by continuing to develop staff and new technologies. Maintain and improve support to programs/departments and shared governance groups by developing more training opportunities, expanding aids used in processing transactions, and access to useful reporting tools. Enhance staffs’ technology skills with Excel, Word, Access and Query Building with one-onone training, crosstraining as well as encourage the taking of courses to promote effective efficiency. Completed In Progress Assess individual departmental needs and offer more customized onsite training. Completed In Progress Business Office Staff Staff Staff Time New Money Reallocated $ Space Equipment Other: Business Office Staff Cost Center Managers Staff Staff Time New Money Reallocated $ Space Equipment Other: C. Improvements or Rationale for Action: (Provide a brief summary of the major accomplishments and achievements of your department during the past year. Comment on the whether your facilities, budget, equipment, and staffing are adequate based on the services provided and the number of students served. Discuss what your operations, staffing and facilities needs may be in the next three years.) The Business Office had great success with the implementation of both the CAL Card program as well as the E-Commerce program. The CAL Card program has allowed more flexibility for staff, and the E-Commerce program has allowed us to provide more efficient service to our students. The state-wide trend is toward more accountability and increased financial services to students. In the Fiscal Services unit, there has been one retirement, a classified director. This position has been reorganized and distributed among two classified managers. Additionally, the open account clerk position is being filled to assist the two management positions in the office. The recent departure of the Vice President, Chief Business Officer provided an opportunity for Fiscal and Business Services to restructure to provide ongoing savings to the District. Please see below for an inventory of processes, tasks, and staff assignments as revised during the self-assessment process. It is anticipated that the most recent staffing changes will be sufficient to address the needs of the unit for the next 3 years and perhaps the foreseeable future. There are 3 areas to be addressed over the next three years: Customer service training for all Datatel/Colleague training for new modules and features Cross-training in related positions Staffing – Consider implications of retirements, workload distribution, and the increasing demand for services. Review process and task list for the unit showing assignments for existing staffing and options for improvements. Improve Automation/Technology Use – Implement new features for the CF application and AR/CR modules in Datatel/Colleague and develop new PC based applications: Colleague: Non-AR Codes Periodic Software Releases from Vendor Web-based User Applications PC Applications Report writer for archived GL data files Investment pool earnings allocation Colleague user approval and record level security database BILLING / ACCOUNTS RECEIVABLE AR Maintenance Before Major Events 1 Late BOGs 2 Late Sponsors 3 Payment Allocation 4 Correct Transactions without a Term 5 Deposits to New Charges 6 Manual Payment Activity 7 Financial Aid Allocation 8 Move Credit Balances to Terms with Unpaid Charges Non-student AR Invoicing AR Statements 1 Print Student AR Statements 2 Stuff/Mail Statements 3 Collection Follow-up AR Refunds 1 Normal Refunds 2 Financial Aid Refunds 3 Credit Cards AR Petitions/Payment Plans AR Adjustments 1 AR Adj - R2T4 2 AR Adj - Bad Debt Write-off 3 Other Special Waivers & Adjustments 4 Registration Billing Problems Sponsor Billing Student Loans Deposits 1 Apply Deposits to AR > Batch (TUIT) > Individual (as requested) 2 Voucher Bookstore Charges COTOPS CASH RECEIPTS Cashiering 1 Petty Cash Fund Setups 2 Change Funds - Events 3 Daily Cash Receipts > Student AR (mail or in person) > Dorm Receipts > Sponsor Receipts > Bookstore Cash Deposits > Dining Services Deposits > Parking Meter Cash Deposits > Non-Student AR Receipts (in person) 4 Process NFS Checks 5 Cash Count/Deposits 6 Cashier Session Recons (Session Manager) 7 Cash Deposit Review/JEs B P B P P P P P P R C I I I I C C C C P P I P P R R R P P P P B B C B P R C P P P P P P P P I R R P P C R R R R R C R C R P P P P P P P P P P P P P Frequency No Substantial Effort P B B B B B B N N N 2M N 2M 2M 2M N P P P N N N 2M 2M 2M N B I P C C R C Others Acct Clerk Budget Tech Accts Payable Purchasing Accts Receivable Daily Weekly Monthly Quarterly Annually As Needed Cashier D W M Q A N Manager Backup Coordinates Performs Task Reviews/Approves Provides Input/Support No Substantial Effort Director B C P R I N CBO REDWOODS COMMUNITY COLLEGE DISTRICT FINANCIAL SERVICES PROCESSES & TASKS REVISED PROPOSAL 2007-08 T Term P N N N N W N N N N A B N N B D D D D D M D N D D D 8 Student Activity Cards Special Cash Processing 1 Non-AR Cash Receipts (mail) > Maintain Check Log > Review Receipts for Proper Coding > Prepare Deposit and Data Entry 2 Review/Code/Enter Direct Deposits to Cnty Treasury 3 Other Location Cash Receipts JE Process Cash Transfers Between Banks 1 Clearing Accounts to Cnty Treas BofA 2 Maintain Proper Balances 3 Student AR Subfund Clearing Merchant Card Services Federal Cash Procedures 1 Draw Cash - GAPS to US Bank 2 Transfer to Operating Bank PURCHASING/ACCOUNTS PAYABLE Sources of Supply 1 Products and Vendors 2 Computer Committee and Standards 3 Special Purchasing Arrangements & Discounts 4 Employee Microcomputer Purchase Program Work with Consultant on Phone Charges Warehouse Inventory Fixed Asset Records Quotes and Bids Returns and Allowances Issue POs PO Cut-off Coordination and Support Voucher Vendor Invoices/Balance Batches 1 Bookstore 2 Foundation 3 Dining Services 4 District (verify acceptance) 5 CRMC/CRDN Local Vendors 6 Payroll Vendors (deductions & employer costs) Travel, Mileage and Expense Reimbursement Claims Surplus Sale Support to Cost Centers Cal Card Program 1 Program Design & Contractor Relations 2 Cardholder Training 3 Cardholder Setup & Maintenance 4 Review Approving Officer Batches & Voucher 5 Audit Transactions for Propriety Petty Cash Replenishment PR Deductions and Employer Costs 1 Employee Deductions 2 Employer Costs C C C C R D D D W D M P P P P P P P M W M N P P R I Q Q P P P P P D N N N M M D N N D A R R P P P P P P P C C C C Frequency N P C C C C No Substantial Effort Others Acct Clerk P Budget Tech B Accts Payable C Purchasing Accts Receivable Daily Weekly Monthly Quarterly Annually As Needed Cashier D W M Q A N Manager Backup Coordinates Performs Task Reviews/Approves Provides Input/Support No Substantial Effort Director B C P R I N CBO REDWOODS COMMUNITY COLLEGE DISTRICT FINANCIAL SERVICES PROCESSES & TASKS REVISED PROPOSAL 2007-08 T Term R C P B P P I P P P P P P P P W D D D W 2M D N N P P B B P N M M N P P 2M 2M P P ACCOUNTING & REPORTING System and Chart of Accounts 1 Maintain System of Accounts 2 Maintain Chart of Accounts 3 Review Transactions for Proper Coding > Prior to Processing ~ PT Faculty Contracts ~ Cash Receipts for Special Programs ~ Budget Adjustment Requests ~ Journal Entry Request ~ Permanent & PT Staffing Requisitions > After Process in Summary Form ~ Subfund 11002/11003 Monitoring Charge-backs 1 Printing/copiers 2 Warehouse Supplies 3 Postage 4 Rental Cars Year-End Closing - See Master Schedule Reconciliations 1 Cash and Investment Accounts (14) (See Schedule) 2 Student Accounts Receivable 3 Financial Aid > Extract Data & Create Database > Reconciliations ~ Pell/SEOG/Cal Grant R R R C P I P P C C P P C R C P P R P P P R P P P B P P P P I R R P P P C C C P P R P N M M D M P P P P P C Frequency Others Acct Clerk Budget Tech Accts Payable Purchasing R R C R No Substantial Effort CASH DISBURSEMENTS Audit Disbursement Batches 1 Regular PR 2 Supplemental PR 3 Vendor Checks 4 Electronic Disbursements Manual Checks 1 Prepare Manual Checks > Foundation/Bookstore/Student Accounts > District Vendors > Payroll 2 Voucher Manual Checks & Post to GL > Foundation/Bookstore/Student Accounts > District Vendors > Payroll > Update County Records 3 Journal CRDN/CRMC Foundation Checks Stop Payments/Void Checks/Outlaw Checks Release Batches to IT, Review Checks & Mail 1 Bookstore/Foundation/District Vendors 2 Payroll Vendors 3 Payroll Net Checks 4 Student Accounts Accts Receivable Daily Weekly Monthly Quarterly Annually As Needed Cashier D W M Q A N Manager Backup Coordinates Performs Task Reviews/Approves Provides Input/Support No Substantial Effort Director B C P R I N CBO REDWOODS COMMUNITY COLLEGE DISTRICT FINANCIAL SERVICES PROCESSES & TASKS REVISED PROPOSAL 2007-08 T Term P P P P N N N N N N N M N 2W 2M 2M 2M I P D D P P P P P P C P D D D D D D Q C C C C P P P P P P M M M M A P P M Q P Q P A ~ Americorp/BIA/Misc ~ Loans ~ Scholarships 4 Federal Cash Draws 5 General Obligation Bond Expenditures > Add Transitions and Explanations to Database > Report to Project Manager Federal/State/Local Reports 1 Annual Financial and Budget Report - CCFS311 2 Attendance Reports - CCFS320 (P1/P2/A/R) 3 Quarterly Financial Status Report - CCFS 311Q 4 Full-time Faculty Obligation 5 Part-time Faculty Office Hours 6 Part-time Faculty Health Insurance 7 Part-time Faculty Compensation 9 Gann Limit Worksheet & Public Hearing 10 IPEDS - Financial Section 11 Non-resident Fee Rate 12 Challenge Grant 13 Trinity County Forest Reserve 14 Enrollment Fee 15 Annual Information Returns > Student Fee - Form 1098T > Miscellaneous - Form 1099 MISC 16 New Independent Contractor to State 17 Student Farm Operations to the Court 18 Various Financial Surveys 19 State Mandated Cost Claims 20 Central Contractor Registration Renewal (TPIN) 21 Conflict of Interest Reporting (Form 700) 22 EDTN Property Tax Exemption (Form BOE-263) 23 State Block Grant Certification 24 Accrediting Commission Annual Financial Report 25 ED Clearance Report for Annual Audit 26 Prop 39 GO Bond Investor Disclosures 27 State Sales Tax > Foundation > District District Reports 1 Board > Monthly Financial Status Report > Public Disclosure Summary > Monthly Disbursements 2 Management > Cost Center Discretionary Budget > Earnings and Benefits by Account & Employee > Salary Schedules > Employer Paid Benefit Rate Schedule > Bookstore Financials > Special Analysis C C I P P P P P P P P P P P P P P P P P P M M P A 4A Q A A A A A A A A A I P P P P P P P C P P P P P P P P C P R P P P P R P P P P M N M P M M A A Q N P I I P P P A A N A N A A A A A A A A M/Q Q R B P Frequency I 2A 2A A Q R P No Substantial Effort Others Acct Clerk Budget Tech Accts Payable Purchasing Accts Receivable Daily Weekly Monthly Quarterly Annually As Needed Cashier D W M Q A N Manager Backup Coordinates Performs Task Reviews/Approves Provides Input/Support No Substantial Effort Director B C P R I N CBO REDWOODS COMMUNITY COLLEGE DISTRICT FINANCIAL SERVICES PROCESSES & TASKS REVISED PROPOSAL 2007-08 T Term > Dorm Receivables 3 Foundation > Annual Report on Allowable Withdrawals > Quarter Investment Report > Quarterly Financial Update > Annual Financial Report 4 Annual Audited Financial Statements > MD&A > GASB 34/35 Adjustments > GFAG/GLTD Journal Entries 1 Special Deposits and Other Original Entries 2 Reclass Revenue & Expenses 3 Account Reconciliation Entries 4 Correction of Errors FINANCIAL MANAGEMENT Budget Development 1 Expenditure Projections > Salary & Benefit Projection Model ~ Maintain Model ~ Maintain Data for Projections > Projections by Program and Component > Restricted Program Requirements 2 Revenue Projections > State Revenue Projection Model > Enrollment and Fees > Restricted Programs > Other Budget Components 3 Cost Center Budget Input 4 Create Financial Planning Scenarios 5 Budget Simulations 6 Budget Calendar 7 Budget Assumptions Budget Monitoring 1 Maintain Salary & Benefit Projection Model > Maintain Model > Maintain Data for Projections 2 Maintain Revenue Projection Models 3 Maintain Financial Planning Scenarios 4 Budget and Actual Analysis > Run Budget Reports > Analyze Budgets by Program > Consult with Budget Officers > Code & Enter Adjustments 5 Budget Adjustments > Review/Adjust/Enter Cost Center Requests > Business Office Developed Entries 6 Major Review at Mid-year for Unrestr Components Restricted Program Requirements R P P R R A Q Q A P P P P P I I I A A A I M D M N I I P I P P P N N N N P I P I P N N N N N N N N N P P P R P P I I P R P P R P P Frequency M P P P P P P No Substantial Effort Others P P P P P R R R Acct Clerk Budget Tech Accts Payable Purchasing Accts Receivable Daily Weekly Monthly Quarterly Annually As Needed Cashier D W M Q A N Manager Backup Coordinates Performs Task Reviews/Approves Provides Input/Support No Substantial Effort Director B C P R I N CBO REDWOODS COMMUNITY COLLEGE DISTRICT FINANCIAL SERVICES PROCESSES & TASKS REVISED PROPOSAL 2007-08 T Term P P I N N N N P P P P M M M M P P P D D A P 1 Maintain Data on Grantor Requirements 2 Review Grant Applications for Fiscal Issues 3 Review Budget Changes 4 Review/Prepare Interim/Final Program Reports 5 Maintain Cash Match Template Cash Flow 1 TRAN Program Administration 2 Cash Available by Account Support for Collective Bargaining Set PR Rates for SUI/WC New Budget Officer Orientation Monitor Internal Accounting Controls Internal Auditing Support for Financial Mgmt Decisions 1 Analyze for Financial Effects > Administrative Proposals for Budget Effects > Board Meetings/Materials for Financial Issues > State Funding Proposals for District Effects 4 Maintain Budget Scenarios - Current/Next Year > Contingent Revenues/Expenditures > Possible Budget Solutions 5 Backup District Representative on JPA Boards Support for External Audit 1 Facilitate Fieldwork & Committee/Board Meetings 2 Respond to Issues > Management Comments > Potential Audit Exceptions 3 Develop Corrective Action Plans 4 E-Report to Dept of Ed 5 Disclosure Requirements for GO Bonds OFFICE MANAGEMENT Supervise Staff 1 Justification/Req Approval/Selection 2 Direct/Support/Evaluate/Time Sheets 3 Coordinate Student Workers Sr Admin Support & Activities/Goals Program Review Business Office Procedures 1 Business Office Customers 2 Business Office Staff Staff Meetings Staff Development Liaison with FAO and Student Services DATATEL MODULE TEAMS Implement Datatel Features/Changes 1 Non-AR Codes 2 Fixed Assets 3 Warehouse Inventory N N N N M N A N N P P P P P Frequency W P P P No Substantial Effort Others Acct Clerk P P P P P R P R P P P Budget Tech Accts Payable Purchasing Accts Receivable Daily Weekly Monthly Quarterly Annually As Needed Cashier D W M Q A N Manager Backup Coordinates Performs Task Reviews/Approves Provides Input/Support No Substantial Effort Director B C P R I N CBO REDWOODS COMMUNITY COLLEGE DISTRICT FINANCIAL SERVICES PROCESSES & TASKS REVISED PROPOSAL 2007-08 T Term P P P I N M N I P P P W W N P A P P P P P A A A A A P P P I I I I P P R P I I I I I I I I I P I I I I I I I I P P I C P P P P P P C C P C C C N N N I I A5 I I I I I I N N Q N N P P P 4 Software Changes (Patches) > CF > AR/CR Resolve Datatel Problems 1 CF > Operator Errors > Software Generated Errors > Special Data Retrieval Requests 2 AR/CR > Operator Errors > Software Generated Errors > Special Data Retrieval Requests Datatel Training 1 Navigation 2 Cashiering Functions for ST Staff 3 Requisitions 4 Budget Development 5 Report Generation 6 Data Retrieval Datatel Setups/Maintenance/Documentation 1 CF User/Security > Security Class Approval > Staff Record > Approval Record > GL Record Level Security 2 Annual Budget Development Module Setup > Budget Accounts > Responsibility Units > Budget Officers > Parameters and Generate Budgets 3 Student Fees/Charges/Receipts > AR Codes > Auto Reg Billing (virtual fields/rules/codes) > Debt Restrictions > AR Adjustments ~ R2T4 ~ Write-offs ~ Reg Billing Problems > Cashiers > Deposits > Sponsors > Invoices/Statements Parameters 4 Purchasing/Payables > Parameters and Defaults > Vendors > Prepaids > Annual Approval Level Changes 5 Budget Accounts > New/Change Accounts > Freeze/Inactive Designations P R P P P R B B B P N N N P B N N N I N N N N N N P P P P B P P P I I I I B C C C R B B B P P N N N N P P P P A A A A P P P P R R P P P P I R C P P P P P P P P P P B B Frequency P P P P P No Substantial Effort Others Acct Clerk N N P I I P I I P Budget Tech Accts Payable Purchasing Accts Receivable Daily Weekly Monthly Quarterly Annually As Needed Cashier D W M Q A N Manager Backup Coordinates Performs Task Reviews/Approves Provides Input/Support No Substantial Effort Director B C P R I N CBO REDWOODS COMMUNITY COLLEGE DISTRICT FINANCIAL SERVICES PROCESSES & TASKS REVISED PROPOSAL 2007-08 T Term P P N T T N N N N N N N N D N A N N 6 Annual Regulatory Reporting Maintenance > Form 1098T > Form 1099 MISC 7 General Ledger > Posting > Registration Billing to Poster > GL YE Closing and Setup of New Year 8 Human Resources/Payroll Funding Source Codes Forms Design and Maintenance 1 Check Stocks 2 POs 3 Travel Authorization 4 Travel Claim 5 Expense Reimbursement 6 Warehouse Requisition 7 Non-AR Posting 8 Deposit Books 9 Foundation Requisition 10 Promissory Notes Maintain Connection with State-wide Users Group 1 Share Solutions at Regional Meetings 2 Active on E-Mail List with CF Team CHIEF BUSINESS OFFICIAL Other Tasks not Directly Related to Fiscal Services C P C P P P P P B P P P P P P I P P P P P I I I I R R R R I P P Frequency No Substantial Effort Others Acct Clerk Budget Tech Accts Payable Purchasing Accts Receivable Daily Weekly Monthly Quarterly Annually As Needed Cashier D W M Q A N Manager Backup Coordinates Performs Task Reviews/Approves Provides Input/Support No Substantial Effort Director B C P R I N CBO REDWOODS COMMUNITY COLLEGE DISTRICT FINANCIAL SERVICES PROCESSES & TASKS REVISED PROPOSAL 2007-08 T Term A A D D A W N N N N N Q N N N N P P N N P N Vice President’s Recommendation Comments: The college is a tax supported public agency with the state of California providing more than half of its restricted funding and over 90% of its unrestricted revenues. The recent economic downturn and slow recovery together with the state’s structural problems with its expenditure budget has put significant pressures on the college’s finances in recent years. The college is facing cost increases to maintain its programs and services while receiving weak financial support from the state to this point. These developments have meant an increasing need for current reliable financial information, closer monitoring of expenditure budgets, and a general tightening of disbursement processes and oversight. State funding/allocation issues and District enrollments may affect board and administration strategies and therefore, support needs from the Fiscal Services unit in the current and future years. A second trend affecting financial operations is an increasing reliance on restricted funding. These funds require substantially more budget development, monitoring, billing, collections, accounting, and financial reporting than unrestricted funds. The increased workload is substantial. ______________________________________________________ _____/_____/_____ Vice President’s Signature Date Program Review Committee Comments Comments: __________________________________________________ Co-Chair of the PRC _____/_____/_____ Date Institutional Effectiveness Committee’s Comments Comments: ______________________________________________________ _____/_____/_____ Chair, Institutional Effectiveness Committee Date