Need help finding
your way?
YOUR GUIDE TO STUDENT SUPPORT SERVICES
1
CONTENTS
HELPING YOU HELP YOURSELF 03
STUDENT SUPPORT 04
PERSONAL TUTORS 05
UNIVERSITY SENIOR TUTOR 06
RESIDENTIAL LIFE TEAM 07
INTERNATIONAL OFFICE 08
COUNSELLING SERVICE 09
CAMPUS MAP 10
DISABILITY SERVICES 12
MENTAL HEALTH TEAM 13
UNIVERSITY HEALTH CENTRE 14
CHAPLAINCY 15
STUDENT ADVICE CENTRE 16
STUDENT FUNDING 17
SECURITY 18
EXTERNAL SERVICES 19
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STUDENT SUPPORT
HELPING YOU HELP YOURSELF
The University of Warwick is committed to providing a
supportive and positive environment for all members of its
community.
However, we recognise that there will be times in
everybody’s University life when things do not go as
well as you would wish. In times like these, there is a
comprehensive support structure available to help with
all kinds of different problems.
By engaging with support services we hope you will be able
to work through any difficulties and achieve your potential.
There is often more than one option available to you. Don’t
worry if you don’t find the right place immediately – you will
be referred on to the place you need.
This booklet gives you an overview of the help that is
available to you at the University.
More information is available from go.warwick.ac.uk/
supportservices or from the individual websites given in
this booklet. You can also leave feedback about any of the
services in this booklet at the above website.
go.warwick.ac.uk/supportservices
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3
Any
student,
with any welfare
issue, can contact
the student
support office.
We’ll try and
help where we
can, and we’ll
refer you on to
other specialist
services where
appropriate”
STUDENT SUPPORT
The Director of Student Support and the Student Support
Team work closely with the University Senior Tutor (see
page 6) to help students in times of need, and lead on the
development of policy and practice in the area of student
support across the University.
The Student Support Team:
◆
◆
◆
◆
advises students when they are unsure about the most
relevant support service and signpost where necessary
provide support and pastoral care and helps foster a
sense of community amongst students
give advice and practical help to students on a daily or
more long term basis
manage emergency and crisis situations which
impact on students
Visit the Student Support Office with
non-academic issues, including:
◆
personal or family problems
◆
financial difficulties
◆
accommodation problems
◆
when you are unsure who to go to or where to get help.
further info
t024 7657 5570 or internal extension 75570
estudentsupport@warwick.ac.uk
Ground floor of University House (63 on map)
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4
STUDENT SUPPORT
personal tutors
Personal Tutors are academic members of staff, assigned to
each student on arrival at Warwick.
Your personal tutor or supervisor, based in your
academic department, is there to:
◆
◆
◆
provide academic advice to personal tutees on their
academic and personal development including feedback
on their academic progress
give students help and advice about pastoral/nonacademic matters and refer to student support services
for further professional assistance
assist students with induction into university life
Contact your personal tutor for help with:
◆
concerns about academic progress
◆
study problems
◆
enquiries about course changes
◆
general concerns about university life.
◆
financial issues
further info
It’s about
having
an academic
member of staff
in the department
who knows you,
knows about
your subject and
your course, and
what’s expected
of you, whom
you can talk to if
you’re worried
about your work
or any other
issues that are
making life
difficult”
wgo.warwick.ac.uk/personaltutors
Academic Departments
go.warwick.ac.uk/supportservices
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5
Knowing
there’s
an experienced
member of
academic staff
available outside
your department
who’ll listen with
sympathy is very
reassuring”
University Senior Tutor
The University Senior Tutor works closely with the Director
of Student Support (see page 4) to help students in times
of need by promoting the academic welfare of students,
individually and collectively. The Senior Tutor is an
experienced member of academic staff whom students can
turn to in confidence for support regarding difficulties with
their studies. The University Senior Tutor is responsible for
the personal tutor system.
The University Senior Tutor has no disciplinary function.
Visit the University Senior Tutor with serious academic
issues, such as:
◆
◆
◆
Academic course issues – such as change of course,
advice on temporary withdrawal, appeals against
academic decisions
Difficulties in getting on with a personal tutor, course
tutors or supervisors
Problems with termination of registration proceedings.
further info
T024 7652 2761 or internal extension 22761
Eseniortutor@warwick.ac.uk
wgo.warwick.ac.uk/seniortutor
Ground floor of University House (63 on map)
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6
STUDENT SUPPORT
Residential Life Team
All students who have accommodation on campus, or
in some off-campus properties in the surrounding area,
have access to an excellent network of support called the
Residential Life Team. The Residential Life Team works
and lives alongside students within the Halls of Residences
and are a key part of the University’s welfare and support
network.
Your Resident Tutor is there to help with a wide range of
matters. Knock on their door or leave a note asking them to
contact you.
We’re here
to help
and support you
and to make sure
you get the best
out of your time
in residences”
Visit your Resident Tutor if you:
◆
have personal or family problems
◆
are feeling lonely or homesick
◆
◆
have problems with your accommodation – e.g. noisy
neighbours, trouble settling in etc
are not sure where to get help or who to talk to – they
will be able to put you in touch with the right people.
In the first instance you should approach your Resident
Tutor in your accommodation. If you cannot get hold of
them, you can contact the Student Support Office.
further info
T024 7657 5570 or internal extension 75570
Estudentsupport@warwick.ac.uk
Residences
Look out for posters in your kitchen
go.warwick.ac.uk/supportservices
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7
Really,
really
appreciate the
services they
offered and their
patience with
my many phone
calls and letter
requests. It made
my experience in
dealing with visa
extensions and
applications so
much easier”
International Office
The International Office supports all EU and international
students during their studies at Warwick and is able to
assist with:
Immigration advice – a free and confidential service
advising on issues including:
◆
◆
visa extensions
working in the UK during
or after study
◆
dependant visas
◆
travel visas etc.
◆
Police registration
◆
Banking
Practical support
◆
◆
bringing your family to the UK
Providing letters to prove your
student status for visa purposes
The International Student Experience
◆
◆
◆
orientation and a programme of ongoing induction events
social events and trips for international students and
their families
The opportunity to take part in a HOST visit
further info
T024 7652 3706
Eint.office@warwick.ac.uk (enquiries)
Eimmigrationservice@warwick.ac.uk (enquiries)
EInternationalsupport@warwick.ac.uk (enquiries)
wwww.warwick.ac.uk/services/international
First floor of University House (63 on the map)
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8
STUDENT SUPPORT
Counselling Service
The University Counselling Service provides an opportunity
for all students at any level and at any time of study at the
University of Warwick to access professional therapeutic
counselling so that they may better develop and fulfil their
personal, academic and professional potential. There are
a wide variety of services, including individual counselling,
group sessions, workshops and email counselling.
You may wish to visit the Counselling Service if you:
◆
are suffering from depression
◆
are experiencing stress/anxiety
◆
are having problems with self/identity
◆
are having problems with relationships
◆
My
counsellor
really helped
me feel like I
could deal with
issues, instead of
avoiding them”
have issues from the past or present that may hinder your
capacity to function – abuse, self harm, eating disorders,
loss.
further info
T024 7652 3761 or internal extension 23761
Ecounselling@warwick.ac.uk
Westwood House (72 on map)
go.warwick.ac.uk/supportservices
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10
STUDENT SUPPORT
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32
45
50
Students Union 60:
•Student Advice Centre
33
Campus map
68
54
67
66
51
65
57
8
37
20
9
13
43
34
47
46
24
49
17
25
Gatehouse 20:
•Security Services
University House 63:
•Student Support
•University Senior Tutor
•International Office
•Disability Services
•Mental Health Team
•Student Funding
63
28
12
19
26
39
1
42
18
Westwood House 72:
•Occupational Health
•Counselling
61
10
72
70
70
64
15
2
4
35
48
69
29
30
55
44
73
71
16
59
EL
D
H
FI
G
LE
I
AD
O
R
14
5
52
53
BLUEBELL
5
go.warwick.ac.uk/supportservices
7
21
27
11
60
41
56
36
52
38
74
22
58
6
31
40
Health Centre 22
Chaplaincy 8
HEALTH CENTRE ROAD
11
11
62
Music............................................... 44
Nursery............................................ 45
Physical Sciences............................... 46
Physics.............................................. 47
Porters & Postroom........................... 48
Psychology.......................................49
Radcliffe...........................................50
Ramphal Building..............................51
Rootes.............................................. 52
Rootes Building................................ 53
Bluebell.............................................. 7
Chaplaincy..........................................8
Chemistry...........................................9
Claycroft........................................... 10
Clinical Trials Unit .............................. 11
Computer Science..............................12
Coventry House.................................13
Cryfield, Redfern & Hurst....................14
Dining & Social Building Westwood....15
Education, Institute of, incorporating
Multimedia CeNTRE & TDA
Skills Test Centre................................16
Westwood Teaching and Westwood
Lecture Theatre..................................73
Whitefields....................................... 74
Medical School Building.................... 38
Westwood House, incorporating
Occupational Health, Counselling
& DARO Calling Room........................72
Westwood Gatehouse OCNCE............ 71
Westwood........................................70
WarwickPrint....................................69
WBS Teaching Centre........................68
WBS Social Sciences.......................... 67
WBS Main Reception, Scarman Rd....66
Warwick Business School (WBS)........66
Warwick Arts Centre, incorporating
Music Centre.................................... 65
Vanguard Centre............................... 64
University House, incorporating
Learning Grid.................................... 63
Tocil.................................................. 62
Tennis Centre.....................................61
Students’ Union............................... 60
Sports Pavilion.................................. 59
Sports Centre.................................... 58
Social Sciences.................................. 57
Shops............................................... 56
Science Education............................. 55
Materials and Analytical
Sciences Building...............................37
Life Sciences (Gibbet Hill)................... 36
Lifelong Learning.............................. 35
Library.............................................. 34
Lakeside Apartments........................ 33
Lakeside........................................... 32
Jack Martin........................................31
IT Services levels 1-3...........................30
IT Services Elab level 4....................... 29
International Manufacturing Centre.... 28
International House...........................27
International Digital
Laboratory (IDL)................................ 26
International Automotive Research
Centre (IARC).................................... 25
Humanities Building......................... 24
Heronbank....................................... 23
Health Centre................................... 22
Gibbet Hill Farmhouse....................... 21
Gatehouse........................................20
Games Hall........................................19
Engineering Management Building....18
Scarman........................................... 54
Modern Records Centre & BP Archive... 43
Biomedical Research...........................6
Engineering....................................... 17
Millburn House................................. 42
Medical Teaching Centre....................41
Maths Houses.................................. 40
Mathematics & Statistics
(Zeeman Building)............................. 39
Benefactors........................................5
Drama Studio.....................................4
3 Avon Building, incorporating
Arthur Vick ......................................... 3
Arden................................................. 1
I didn’t
even
realise half of the
support that was
available until the
disability team
pointed me in the
right direction.
My difficulties
can be hard to
manage at the
best of times and
disability services
did all they could
to make it easier”
Disability Services
Disability Services offer advice, guidance and support to
students with Specific Learning Differences/Dyslexia or
other, hearing and visual impairments, physical disabilities,
mobility difficulties, Asperger’s, unseen/medical conditions,
mental health difficulties and any other impairment or
condition that is likely to have an impact on their studies
and life at University. The services provided are tailored to
the individual and aim at enabling students to manage their
support and studies independently.
Visit Disability Services:
◆
to discuss your individual support requirements
◆
for advice on the Disabled Student Allowance (DSA)
◆
◆
◆
◆
if you think you might be dyslexic or have any other
Special Learning Difference
if you require exam arrangements, note taking,
mentoring, specialist study skills support etc.
for information about accessible campus accommodation,
parking, resources and assistive technology
for information about external agencies that also provide
support.
further info
T024 7615 0641 or internal extension 50641
Edisability@warwick.ac.uk
wgo.warwick.ac.uk/disability
Ground floor of University House (63 on the map)
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12
STUDENT SUPPORT
Mental Health Team
The University Mental Health Team provides advice,
information and support as to facilitate academic work and
participation in University life.
Their main aims are to:
◆
promote mental health and wellbeing throughout the
university
◆
identify support needs
◆
discuss strategies for managing mental health difficulties
◆
◆
provide short-term or ongoing support, which may
include mental health mentoring for students in receipt
of Disabled Students Allowances
provide information and if needed, access to other
services within the University and local mental health
services.
Contact the Mental Health Team:
◆
◆
◆
if you are struggling to manage a mental health difficulty
Latest
research
indicates around
1 in 3 students
will experience
mental health
difficulties at
some point during
their studies. If
you or someone
you know is one
of them, we can
help”
if you, or other people, have become concerned about
your mental health recently
if you would like to discuss strategies which may help you
to cope with university life.
further info
T024 7615 0226 or internal extension 50226
T024 7615 1629 or internal extension 51629
Ementalhealth@warwick.ac.uk
wgo.warwick.ac.uk/mentalhealth
Ground floor of University House (63 on the map)
go.warwick.ac.uk/supportservices
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Register
with a
doctor as soon
as you arrive. If
you wait until
you fall ill, it
may cause you
delays accessing
services”
University Health Centre
Students resident on campus and in some local areas should
register with the University Health Centre. You must be
registered in order to use the Health Centre, although they
may be able to assist non-registered people in emergencies.
The Health Centre provides:
◆
primary health care GP services to registered patients
◆
two medical practices with both male and female doctors
◆
nurse practitioners and Practice Nurses
◆
sexual health clinics
◆
travel clinics and immunisation facilities
◆
physiotherapy sessions
Visit the Health Centre if you require:
◆
a consultation with a doctor or nurse
◆
an emergency appointment
◆
emergency contraception
◆
vaccinations or advice on vaccinations
◆
sickness certification
If you live off-campus, and are not able to register with the
health centre, you can locate your nearest GP
by visiting www.nhs.uk
further info
T024 7652 4888 or internal extension 24888
wwww.uwhc.org.uk
Health Centre Road (22 on map)
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14
STUDENT SUPPORT
Chaplaincy
The Chaplaincy is the focus of Spiritual life on campus; it
provides a meeting place for Christian, Jewish and Muslim
prayer and worship. It is a focal point for different faith
groups and student societies and offers a safe, supportive
space at the centre of campus where people can “learn to
live well together”. Students of all faiths and none can come
and find a friendly place to chat and eat. A chapel, three
kitchens, meeting rooms and an Islamic prayer hall make
the Chaplaincy an inclusive, spiritual and social space that
welcomes the whole University community.
Visit the Chaplaincy with:
◆
personal issues – stress, debt, relationships, loneliness
◆
vocational issues – what am I going to do with my life?
◆
◆
theological issues – does God exist? Is God relevant to my
life and studies?
enquiries about using the Chaplaincy for religious and
social functions.
Although
not
religious, I
came into the
Chaplaincy to
find someone to
talk to… I found
a place where I
was welcomed,
listened to,
supported and
experienced
warm hospitality”
further info
T024 7652 3519 or internal extension 23519
Echaplaincy@warwick.ac.uk
wgo.warwick.ac.uk/chaplaincy
Central campus (8 on map)
go.warwick.ac.uk/supportservices
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15
The advice
centre
ensures that
there is always
someone friendly
to discuss
problems with”
Student Advice Centre
The Student Advice Centre is an independent, free, and
confidential Students’ Union service for all Warwick
students. The Education and Welfare Sabbatical Officers
work alongside the Advice Centre Advisors.
They offer information, advice and representation, if you
are not sure who to talk to – try them!
Visit the Student Advice Centre if you:
◆
◆
◆
have a housing problem, off or on-campus,
University or private
have academic problems and difficulties such as
exams, wrong course, appeals and complaints
have immigration problems – such as entry
clearance, family members and working
◆
have money, debt and legal difficulties
◆
are not sure who to talk to or where to get help.
further info
T024 7657 2824 or internal extension 72824
eadvice@warwicksu.com
wwww.warwicksu.com/advice
Students’ Union (60 on map)
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16
STUDENT SUPPORT
Student Funding
The Student Funding team offers advice and guidance on
all aspects of financial support. This includes government
grants and loans, and scholarships and bursaries provided
directly by the University. The team can provide budgeting
advice to help make your money go further and also
administers University hardship funds.
Visit Student Funding if you:
◆
◆
◆
◆
want to know what financial support you may be
entitled to
want to know more about the scholarships and bursaries
are having difficulty paying for your day-to-day living
expenses
Practical
advice
and support
was a strong
feature of the
service I received,
which was of
inestimable
importance and
value to me”
have additional financial needs because you are
caring for a child or have a disability.
further info
T024 7615 0096 or internal extension 50096
Estudentfunding@warwick.ac.uk
wgo.warwick.ac.uk/studentfunding
go.warwick.ac.uk/hardshipfunds
go.warwick.ac.uk/wuap
Ground floor of University House (63 on map)
go.warwick.ac.uk/supportservices
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17
The
Security
Services team
are on hand to
ensure the safety
of students,
staff and visitors
24 hours a day,
365 days a year.
The Officers
are extremely
approachable and
pride themselves
on delivering
an exceptional
service.”
Security
The University Security Team works 24 hours a day to
support the University’s overall aims by ensuring there is
a safe, secure and friendly environment for students, staff
and visitors.
The University also has a campus policeman who is located
on the University campus and is available Monday to Friday
(9am – 5pm). Please contact him via the numbers below.
Call the security team about:
◆
emergency response requirements – Doctor/Ambulance/
Fire
◆
safety and security issues on and off campus
◆
assistance – pastoral care, directions and facility support
◆
outdoor event applications and entertainment support.
further info
Temergency: internal system 999
T024 7652 2083 or internal extension 22083
esecurity@warwick.ac.uk
wgo.warwick.ac.uk/security
Security gatehouse (20 on map)
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STUDENT SUPPORT
External Services
Alcohol and Gambling Advice
 www.apas.org.uk  08457 626 316
Beating Eating Disorders
 www.b-eat.co.uk  0845 634 1414
British Pregnancy Advice Service
 www.bpas.org  08457 30 40 30
Citizens Advice Bureau
 www.adviceguide.org.uk
Cruse Bereavement Care
 www.crusebereavementcare.org.uk  0844 477 9400
Depression Alliance
 www.depressionalliance.org  0845 123 23 20
Family Planning Association
 www.fpa.org.uk  0845 122 8690
National AIDS Trust
 www.nat.org.uk  020 7814 6767
National Drugs Helpline
 www.talktofrank.com  0800 77 66 00
NHS Direct
 www.nhsdirect.nhs.uk  0845 46 47
NHS Walk In Centre
 0300 200 0060
Stoney Stanton Road, Coventry. Open 8am – 10pm, Mon – Sun
Police, Fire and Ambulance (EMERGENCY)
T 999
Police (NON EMERGENCY)
T 0845 1135000 (West Midlands) T 01926 415000 (Warwickshire)
Rape Crisis
 www.rapecrisis.org.uk
ReThink – Mental Health Advice
 www.rethink.org  0300 5000 927
Students Against Depression
 www.studentdepression.org
Samaritans
 www.samaritans.org  08457 90 90 90
SANE – Mental Health Advice
 www.sane.org.uk  0845 767 8000
University Hospitals Coventry and Warwickshire
 www.uhcw.nhs.uk  02476 96 4000
Victim Support
 www.victimsupport.org.uk  0300 303 1977
go.warwick.ac.uk/supportservices
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19
Student Support
The University of Warwick is committed
to providing a supportive and positive
environment for all members of its community.
There is a comprehensive support and welfare
structure available to help with all kinds of
different problems.
Please contact us on:
E studentsupport@warwick.ac.uk
W go.warwick.ac.uk/supportservices
T +44 (0)24 7657 5570
Student Support
University House
The University of Warwick
Coventry
CV4 8UW
STUDENT SUPPORT