Western Carolina University
Division of Student Affairs Program Assessment Report 2007-2008
Program/Department Name:
Department Contact Name and Title: Phone Number:
Email Address:
Residential Living
Bryant Barnett
7303
Barnett@email.wcu.edu
Assoc. Dir. For Operations
Date Submitted:
Other Partners Involved in Activity (e.g., faculty, staff, alumni, other departments, community, etc).
12/10/2007
All resident directors, resident assistants, Associate Director for Residence Life, Coordinator for
Resident Student Success, assistant resident directors
Department Mission Statement (include date of last revision): Our mission is to serve the communities of Western Carolina University by
providing clean, safe, and healthy living environments that enhance and support the educational mission, goals and creed of the university. We
strive to create living and learning communities where students feel valued as individuals and where diversity and fellowship with others can be
celebrated. While maintaining a high level of quality service, we shall encourage and provide opportunities for personal growth and development
of character, leadership, honesty, respect, and pride. (Revised August, 2003)
Intended Outcome:
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if their RA is visible
and accessible.
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
84.7% satisfaction
rate to this
question.
While this
satisfaction rate falls
within the limits of
what Residential
Living finds as
acceptable,
Resident Directors
will continue to
encourage RAs to
increase their
visibility and
accessibility
through such
measures leaving
their room doors
open more, making
rounds on their hall
more often, etc.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if their RA seems to
know everyone on their
floor.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
78.6% satisfaction
rate to this
question.
While this
satisfaction rate falls
within the limits of
what Residential
Living finds as
acceptable,
Resident Directors
will continue to
encourage RAs get
to know their
residents more.
RD’s will coach
each RA
individually in order
to accomplish this
goal.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if their RA sets a good
example by being a good
role model.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
82.7% satisfaction
rate to this
question.
While this satisfaction
rate falls within the
limits of what
Residential Living
finds as acceptable,
Resident Directors
will continue to
encourage their RAs
to become better
role models. RD’s
will coach each RA
individually in order
to accomplish this
goal.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if their RA initiates a
wide range of activities and
programs for residents on
their floor.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
65.2% satisfaction
rate to this
question.
Since this does not
fall within Residential
Living’s goal of 70%
satisfaction, all
Resident Directors
should be working
with his/her RAs to
provide more
programming
opportunities for
residents of each
building.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if residence hall
policies are effectively
communicated and
explained by their RA.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
86.0% satisfaction
rate to this
question.
While this satisfaction
rate falls within the
limits of what
Residential Living
finds as acceptable,
Resident Directors
will continue to
encourage their RAs
to communicate
and explain policies
to residents. RD’s will
coach each RA
individually in order
to accomplish this
goal.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if their RA is objective,
non-judgmental and
impartial when dealing with
residential or residents’
matters.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
77.8% satisfaction
rate to this
question.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if they would feel
comfortable sharing
confidential information of
a personal nature with their
RA.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
64.2% satisfaction
rate to this
question.
While this satisfaction
rate falls within the
limits of what
Residential Living
finds as acceptable,
Resident Directors
will continue to
encourage their
staffs to be
objective, nonjudgmental and
impartial when
dealing with
residents. RD’s will
coach each RA
individually in order
to accomplish this
goal.
Since this satisfaction
rate is not in line with
Residential Living’s
goal of 70%, Resident
Directors will work
individually with
each RA to
formulate a strategy
on how to create a
more trusting
environment with
residents.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if they feel
comfortable and at home
in their residence hall.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
89.8% satisfaction
rate to this
question.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if residents on their
floor respect each other’s
need for quiet.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
68.3% satisfaction
rate to this
question.
While this satisfaction
rate falls within the
limits of what
Residential Living
finds as acceptable,
Resident Directors
will continue to
encourage their RAs
to find ways to make
residents feel more
comfortable and at
home in their
residence hall. RD’s
will coach each RA
individually in order
to accomplish this
goal.
Since this satisfaction
rate is not in line with
Residential Living’s
goal of 70%, Resident
Directors will work
individually with
each RA to
formulate a strategy
on how control noise
disturbances and
what is an
acceptable level of
noise on a residence
hall floor.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if they feel
comfortable confronting
their neighbors about noise.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
69.0% satisfaction
rate to this
question.
Since this satisfaction
rate is not in line with
Residential Living’s
goal of 70%, Resident
Directors will work
individually with
each RA on how to
work with residents
so that noise issued
can be discussed
freely between
community residents.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if there is a sense of
community and
togetherness on their floor.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
51.1% satisfaction
rate to this
question.
Since this satisfaction
rate is not in line with
Residential Living’s
goal of 70%, Resident
Directors will work
individually with
each RA to create a
plan to form a closer
and more
productive
community.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if they safe and
secure in their residence
hall.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
93.8% satisfaction
rate to this
question.
While this satisfaction
rate is very high,
likely due to the use
of electronic access
and monitoring of
residence hall
entrances, all
residence hall staff
must continue to
train students on
how to work
together to keep the
residence halls safe.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if they are pleased
with the response from
Maintenance staff to
service requests.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
64.8% satisfaction
rate to this
question.
Since this satisfaction
rate is not in line with
Residential Living’s
goal of 70%, Facilities
staff will look at
rearranging student
staff to fit needs with
strengths of staff.
Facilities will also
continue to work
with Facilities
Management to
ensure that
residence hall
students get the best
service possible.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.
Intended Outcome:
Assessment Method(s)
Assessment Results
Improvements
Based on Results
Timeline for
Implementation
Resources Needed
Students will report
satisfaction rates of at least
70% by answering “Strongly
Agree” or “Agree” when
asked if their floor is
generally clean and well
maintained.
Online survey administered
November 2007. See
Attached.
Students across
campus
responded with an
92.1% satisfaction
rate to this
question.
While this satisfaction
rate falls within the
limits of what
Residential Living
finds as acceptable,
Housekeeping staff
will continue to
individually evaluate
and make
improvements to
each floors
cleanliness.
Continual;
Improvement
sought for Spring
2008 assessments.
No additional
resources needed.