Lifetime Services
Providing a lifetime of services to ensure TGW-ERMANCO
technologies operate at peak efficiency to achieve your goals.
The right tool
for the job
Lifetime Services
The right choice
You’ve worked hard to choose the right material
handling solution. Now you need to choose a service
provider who will support you for the life of your
system and help you maintain performance goals.
TGW-ERMANCO Lifetime Services is the right choice.
By your side right from the start
System launch support
TGW-ERMANCO can provide field service engineers
to be at your site after startup to assist your personnel,
ensuring a smooth operation for your new system.
• Support to maintain specified performance level
• Start-up support for a pre-determined period of time
Preventive maintenance
Planned maintenance to maximize uptime.
• Perform or assist in preventive maintenance activities
• Maintenance performed at predetermined intervals
• Tailored to your needs and schedules
Embedded system maintenance
An on-site manager and maintenance team will
assume responsibility for the maintenance of your
material handling system or your entire facility.
• Replacement parts management
• Preventive and on-demand maintenance
• Equipment availability guarantee based on
performance targets
• Qualified personnel providing technical knowledge
Training
Comprehensive, formal training in maintenance and
operations tailored to your needs.
• Continuous improvement through operational and
maintenance analysis
• Classroom theory of operation
Right parts at the right time
• Hands-on adjustment and troubleshooting
Replacement parts
• Parts identification and ordering
A comprehensive replacement parts inventory is
located in Spring Lake, Michigan.
• Create or optimize a preventive maintenance program
• Same day shipping of in-stock parts
The right level of continuing care
• Emergency parts response is available
Our Lifetime Services Team will help you identify the
best maintenance program for your operation.
Right-now response
System audits
We will dispatch a field service engineer to help get
your system back to full operational capacity.
The system audit will identify areas of operational and
maintenance improvements.
Hot line and emergency service
• 24 X 7 phone availability
• Mechanical and electrical audits
• Time-sensitive escalation process
• Safety inspections
• Hands-on training of your staff
during maintenance activities
• Operational analysis and maintenance reviews
• Identify additional training needs
• System enhancement
• Guaranteed response time
agreements available
visit www.tgw-ermanco.com to learn more about TGW-ERMANCO technologies and service
Growing right along with your business
System enhancement and modernization
Our engineers stand ready to serve when your system
requires updating or enhancements.
• Replace obsolete system elements
• Control modifications to improve productivity
• System expansions
The right tool for the job
TGW-ERMANCO Lifetime Services
Lifetime Services is the right tool to ensure your
success. We will always be there, keeping your system
operating its best and making sure you maintain your
performance goals.
The Premier Material Handling Technology Source
The Premier Material Handling Technology Source
Implementation & lifetime services
System concepting
Application testing
Technical design review
System engineering
Project management
System audits
System launch support
Operations & maintenance training
System enhancements
Maintenance
Replacement parts
Service & technical support 24/7
Technologies for cartons, totes,
unit loads, & individual products
Conveyors for accumulation & transportation
Motorized roller conveyors
Automated storage & retrieval systems
Automated order fulfillment systems
Sortation systems
Devices for transferring, turning & elevating
System controls
TGW-ERMANCO INC.
6870 Grand Haven Road
Spring Lake, MI 49456-9652 U.S.A.
231-798-4547 • Fax 231-798-8322
info@tgw-ermanco.com • www.tgw-ermanco.com
FM9001-1106
©2006 TGW-ERMANCO INC.