LOS ANGELES COMMUNITY COLLEGE DISTRICT
PERSONNEL COMMISSION
CLASS SPECIFICATION
CLASS CODE 4710
GENERAL SERVICES SUPERVISOR
DEFINITION
Plans, organizes, supervises, and participates in the work of staff assigned to multiple centralized support
services such as reprographics, courier, mail, telephone, central supplies, and civic center permits.
TYPICAL DUTIES
Plans, organizes, supervises, and participates in the work of staff engaged in providing a variety of
centralized general services such as reprographics, courier, mail, telephone, central supplies, and
civic center permits.
Evaluates, revises, and implements work methods and procedures used by the assigned units to optimize
the work flow of the assigned units.
Determines workload requirements, establishes priority of work projects, production standards, and
prepares schedules to meet deadlines, sets up flow of work, and assigns work accordingly.
Reviews the work of subordinates for accuracy, adequacy, and compliance with instructions, procedures,
and work methods.
Monitors and ensures timely delivery of quality services to meet customer needs.
Researches and responds to non-routine customer inquiries and complaints.
Explains operating procedures, policies, and regulations to administrators, faculty, students, and staff.
Monitors equipment usage and utilization patterns and trends, establishes sound control and billing
procedures, and recommend approaches to improve service quality and performance while
minimizing costs.
Trains employees in the work of the unit and evaluates and advises them on work performance.
Prepares reports and correspondence concerning the work of the assigned units.
Participates in the development of the annual budget for the assigned units and monitors expenditures.
Researches, recommends, and assists in implementing new technologies and equipment to maximize
effectiveness in meeting customer needs and integration with existing technologies.
Contacts service representatives regarding major repairs and service related to general services
equipment.
Prepares or approves requisitions for office supplies and parts needed to make minor repairs on support
services equipment.
Maintains logs, files, procedure manuals, references, and other records.
May supervise cashiering functions involving resolution of daily transaction discrepancies, diagnosing
cash register malfunctions, and making minor repairs and adjustments to cash register equipment.
Performs related duties as assigned.
GENERAL SERVICES SUPERVISOR
4/24/12
DISTINGUISHING CHARACTERISTICS
A General Services Supervisor plans, organizes, supervises, and participates in the work of staff
assigned to multiple centralized support services such as reprographics, courier, mail, telephone, central
supplies, and civic center permits.
A Lead Support Services Assistant performs lead duties for a small clerical unit responsible for
providing reprographic services and other staff support services such as courier, mail, and telephone
services.
A Reprographic Equipment Operator sets up, operates, and performs minor maintenance on high-speed
programmable photocopiers and other related reprographic equipment.
An Offset Machine Operator sets-up, operates, and performs minor maintenance on offset presses and
other related reprographic equipment.
SUPERVISION
General supervision is received from a classified manager or administrator. Immediate supervision is
exercised over assigned clerical and technical staff.
CLASS QUALIFICATIONS
Knowledge of:
Policies, regulations, and procedures of general administrative and business transactions
Practices and procedures of office management
Principles of supervision and training
Customer service techniques for public contact in person, on the phone, and in written
communications
Operation and care of equipment related to assigned units
Functions of unit to which assigned
Letter, memorandum, and report formats
Capabilities of computer software, hardware, and systems used in the operations of assigned units
Recordkeeping procedures
Skill in:
Use of computer and office equipment
GENERAL SERVICES SUPERVISOR
4/24/12
Ability to:
Plan, schedule, and supervise the work of multiple units
Provide leadership and technical assistance to others
Recognize unusual problems and refer them to appropriate parties
Understand, interpret, and apply rules, policies and regulations pertinent to the work of the assigned
units
Train others in the functions, rules, practices and procedures of the work of the units
Give clear and concise instructions
Prepare reports, correspondence, and instructions
Critically review source data and detect and resolve errors
Effectively communicate orally and in writing
Meet schedules and time lines
Work effectively and cooperatively with administrators, faculty, students, and office staff
Evaluate work methods and performance
Perform basic arithmetic computations accurately
Maintain accurate records
Use specialized computer applications and systems pertinent to the work of the assigned unit
Learn specialized computer applications
ENTRANCE QUALIFICATIONS
Education and Experience:
A. An associate’s degree or its equivalent from a recognized college or university in business
administration, computer applications and office technologies (CAOT), or a closely related field
AND two years of full-time, paid clerical experience. One year of the required experience must
have been in a supervisory or lead capacity. A successfully completed college-level course in
supervision may substitute for the required one year in a supervisory or lead capacity.
OR
B. Graduation from high school or its equivalent AND three years of full-time, paid clerical
experience. One year of the required experience must have been in a supervisory or lead
capacity. A successfully completed college-level course in supervision may substitute for the
required one year in a supervisory or lead capacity.
New Class
GENERAL SERVICES SUPERVISOR
4/24/12