Process Quality Engineering #1325
2015-2016 Program Handbook
School of Engineering & Information Technology
Conestoga College Institute of Technology and
Advanced Learning
Note: This is a companion document to the current
Conestoga Student Guide.
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Contents
1.
WELCOME .............................................................................................................. 3
2.
PROGRAM HANDBOOK GUIDELINES .................................................................. 4
3.
PROGRAM STAFF CONTACT INFORMATION ...................................................... 4
3.1
4.
Program Faculty ................................................................................................. 4
PROGRAM OVERVIEW .......................................................................................... 4
4.1
Program Description .......................................................................................... 4
4.2
Program Design ................................................................................................. 5
4.2.1
5.
Program Learning Outcomes....................................................................... 5
PROGRAM INFORMATION AND REQUIREMENTS .............................................. 6
5.1
Academic Assistance ......................................................................................... 6
5.2
Academic Dates ................................................................................................. 6
5.3
Academic Probation ........................................................................................... 6
5.4
Academic Standing and Promotion .................................................................... 6
5.5
Attendance ......................................................................................................... 7
5.6
Awards ............................................................................................................... 7
5.7
Clearance of Academic Deficiency..................................................................... 7
5.8
Communication and Emailing Requirements ..................................................... 7
5.9
Course Add/Drop ............................................................................................... 7
5.10
Credit Transfer/Exemptions ............................................................................ 7
5.11
Program-Specific Pathways ............................................................................ 7
5.12
Discontinuance ............................................................................................... 7
5.13
Equipment Supplies and Texts ....................................................................... 8
5.14
Evaluations (deadlines, tests, and examinations) ........................................... 8
5.15
Graduation ...................................................................................................... 8
5.16
Program Advisory Committee (PAC) .............................................................. 8
5.17
Program Progression ...................................................................................... 9
5.18
Re-admission Requirements ........................................................................... 9
5.19
Student Feedback ........................................................................................... 9
6.
STUDENT SERVICES ............................................................................................. 9
7.
FACILITY INFORMATION ....................................................................................... 9
8.
SAFETY PROTOCOLS .......................................................................................... 10
9.
CONESTOGA POLICIES AND PROCEDURES .................................................... 10
10.
PROGRAM REVISION LOG ............................................................................... 10
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1. WELCOME
Welcome to Conestoga!
This program handbook has been designed to provide you with information specific to
Process Quality Engineering #1325. It is a companion document to the Student Guide.
We are proud of the programming we offer and the pathways that are available here at
Conestoga.
We are proud of the full range of Engineering, Information Technology and Trades
programming that we offer. We work with industry representatives in order to provide
timely, employment-ready training options for all of our students.
Our faculty members are chosen not only for their subject matter expertise, but also for
their passion for adult learning through the sharing of their knowledge and
experience. Whether it be in a face-to-face, mixed, hybrid or online environment, our
faculty have the teaching expertise to help you succeed in your educational goals.
I wish you the best in your studies and encourage you to contact us if you have any
questions about the program.
Sincerely,
Sandra Schelling,
Dean, Educational Technology, Continuing Education and Corporate Training.
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2. PROGRAM HANDBOOK GUIDELINES
The purpose of this handbook is to provide students with program-specific details and
other important information. The material in this handbook is accurate at the date of
posting, and is applicable for the current academic year. Students will be informed of
handbook changes that occur, if any, through college email. Program handbooks are
updated yearly and students must check their program handbook for the current edition.
3. PROGRAM STAFF CONTACT INFORMATION
Dean, Continuing Education, Educational Technology & Corporate Training
Sandra Schelling
Doon Campus, Welcome Centre
(519) 748-5220 ext. 3221
sschelling@conestogac.on.ca
Program Associate Chair
Michael Diamond, C.E.T.
Doon Campus, ATS Building, Room 100
(519) 748-5220 ext. 3370
mdiamond@conestogac.on.ca
Program Administrator
Tannis Gayler
Doon Campus, ATS Room 100
(519) 748-5220 ext. 3371
tgayler@conestogac.on.ca
Program Coordinator
Iain Hastings
Doon ATS Building
(519) 748-5220 ext. 3371
Ihastings@conestogac.on.ca
3.1 Program Faculty
Contact information for this faculty will be provided on the first day of related courses.
4. PROGRAM OVERVIEW
4.1 Program Description
This advanced level program provides individuals with the knowledge and techniques to
improve the delivery and quality of manufactured goods and services. The material that
is taught in this program can be applied within any area of an organization and the focus
is on the achievement of performance excellence in manufacturing and business
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processes through the use of modern quality improvement methods. The program
develops the skills required to perform process quality roles in a broad range of
organizational types.
The program content maps favourably into the American Society of Quality's Bodies of
Knowledge for Certified Quality Engineer, Certified Manager of Quality, Certified Quality
Technician, Certified Six Sigma Green and Black Belt, and Certified Quality Auditor.
This program is non-industry specific. Although the program includes skills training that
recognizes the needs of the traditional manufacturing base it also provides the
proficiencies demanded by many of the newer technology focused industries.
4.2 Program Design
Students can find their program design on the Student Portal by following the steps
below:
1. Log in to Student Portal
2. Click on ‘My Courses’ tab
3. Select ‘View Progress Report’ button
Courses are listed by level/semester.
Students can also view courses for the most current program design for this academic
year on the Conestoga College website Process Quality Engineering #1325. To find
these courses, scroll down the page to the ‘Program Courses’.
4.2.1 Program Learning Outcomes
1. Communicate technical information to management, engineering-manufacturing
and sales marketing groups, through the use of relevant language, graphics and
computer skills.
2. Create value for an enterprise by identifying and supporting the role of quality as
a strategic element
3. Identify issues, opportunities, and performance metrics using current and
relevant tools such as Value Stream mapping and process mapping
4. Apply knowledge, skills, and practical procedures of process quality
measurement and improvement to transactional and business processes, as well
as manufacturing processes and materials
5. Distinguish between reliability and quality and describe the role of reliability
management in enhancing quality and customer satisfaction
6. Discuss the role of failure analysis in enhancing reliability
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7. Apply various statistical tools in process improvement including Design of
Experiments
8. Analyze process and measurement system capability
9. Apply the principles of project management and employ current and relevant
software such as Minitab® statistical software and Microsoft Project®
10. Use Advanced Product Quality Planning and discuss the role of quality planning
in customer satisfaction
11. Identify, select, and implement relevant techniques for the establishment and
maintenance of optimal customer/supplier relationships
12. Plan and conduct quality and environmental systems audits
13. Undertake root cause analysis to determine the source of potential quality issues
and formulate appropriate solutions
5. PROGRAM INFORMATION AND REQUIREMENTS
5.1 Academic Assistance
Academic assistance is available to students through a variety of avenues. The program
coordinator/academic advisor and faculty can advise students on specific program and
course information such as adding/dropping courses, etc. Access the Conestoga
website for assistance provided through Accessibility Services.
5.2 Academic Dates
Program start and end dates, holidays and deadlines for course add/drop and
withdrawal are located in the Student Guide. Course changes (add/dropping) may also
be made through the Student Portal under the “My Courses” tab.
Note: Not all programs follow listed dates. Contact your program coordinator or
administrator for more information.
5.3 Academic Probation
For more information visit the College Policies, Procedures and Guidelines webpage
then click on the Academic Administration side tab and search for the document entitled
Academic Standing and Promotion Requirements Procedure.
5.4 Academic Standing and Promotion
Students are required to successfully pass all courses by meeting the specified
minimum requirements, as stated in each course outline, in order to continue with the
program.
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5.5 Attendance
The attendance policy varies from course to course. For more information please refer
to your course outline.
5.6 Awards
Visit the Financial Aid and Student Awards Office on Conestoga’s website for more
information.
5.7 Clearance of Academic Deficiency
During a student’s academic career, there may be occasions when the student’s
performance results in a failing grade for a course. Conestoga grants students the
opportunity to raise this grade to the minimum passing grade under specific
circumstances.
For more information visit the College Policies, Procedures and Guidelines webpage
then click on the Academic Administration side tab and search for the document entitled
Clearance of Academic Deficiency.
5.8 Communication and Emailing Requirements
Conestoga College student email accounts are used to communicate with students.
Students are expected to regularly check their student email accounts. Faculty will not
respond to emails from non-Conestoga email addresses.
5.9 Course Add/Drop
For more information regarding course add/drop, please refer to the Continuing
Education Part-time Studies section of the Student Guide located in the Student Portal.
It is strongly recommended that students consult their program coordinator/program
administrator prior to dropping a course or for more information.
5.10 Credit Transfer/Exemptions
Please see the Student Guide for more details regarding credit transfer/exemptions.
5.11 Program-Specific Pathways
There are a number of different opportunities available to students who want to continue
studying at Conestoga. For more information regarding program-specific pathways visit
the Conestoga Pathways webpage.
5.12 Discontinuance
Students may be discontinued from a program if they do not meet specific academic
standards.
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For more information visit the College Policies, Procedures and Guidelines webpage
then click on the Academic Administration side tab and search for the document entitled
Discontinuance Policy.
5.13 Equipment Supplies and Texts
For the most current listing of the required textbook for each course please visit the
college bookstore.
On occasion you may be required to attend a practical lab. Standard safety rules must
be adhered to when visiting any lab. Your instructor will inform you of the safety rules
well in advance so that you can be prepared.
5.14 Evaluations (deadlines, tests, and examinations)
Copying and plagiarism of assignments will be dealt with in accordance with College
Policy regarding Academic Integrity.
Attendance for exams and tests is mandatory. If you miss an exam or test then a grade
of 0% will be assigned and a re-write will not be permitted. The only time a re-write will
be arranged is when you can provide a medical certificate stating due to illness or other
authorized reasons you were unable to write the exam or test on the scheduled day.
Faculty may choose to handle the makeup tests/exams directly or use the test centre
service.
For more information visit the Testing & Assessment Services webpage.
5.15 Graduation
Students are eligible to graduate upon completion of all academic requirements in their
program of study, including co-op placements if applicable. Students are expected to
respond to their invitation through their Student Portal. Convocation ceremonies are
held in the spring and fall of each academic year. Students, who take longer than the
advertised program length, are responsible for completing any new or additional
courses due to a program design change.
5.16 Program Advisory Committee (PAC)
This program has a Program Advisory Committee (PAC) which is made up of industry
and academic representatives as well as current students. They meet twice per year to
discuss the direction in which that industry is heading and any improvements that can
be made to keep the program current. This helps to ensure that students are learning
material that is relevant to their industry.
The student representatives are expected to attend the meetings. Students must
prepare and submit a report based on guidelines provided by the Program
Chair/Coordinator which will be presented at the meeting. Students are expected to be
professional, dress in business attire, and engage in discussions.
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5.17 Program Progression
Students actively registered in cohort delivered programs who take longer than the
designed program length of time to complete their studies are accountable for
completing any new or additional courses resulting from changes in the program of
study.
5.18 Re-admission Requirements
Please see the Student Guide for more information regarding re-admission
requirements.
5.19 Student Feedback
Student feedback is an essential component of our continuous improvement process.
Our opportunities for student feedback will include:
Key Performance Indicators
All college programs in the province are evaluated using Key Performance Indicators
(KPIs) through the Ministry of Training, Colleges and Universities. This survey is
conducted each academic year. Strategic goals to improve the programs are developed
from these results. This data and other data specific to the campus and the
program/school are collected so that Conestoga College can continually improve
quality.
Student Appraisal of Teaching
The Student Appraisal of Teaching (SAT) allows direct feedback from students on
teaching for a particular course. Completion of the SAT survey gives teachers and
academic managers valuable information, to use for improving teaching at Conestoga.
Students complete either an electronic or paper copy of the SAT. A summary of results
is prepared by Institutional Research. The report is sent to the Academic Manager who
shares the report with the faculty member AFTER all marks for the semester have been
collected.
6. STUDENT SERVICES
Refer to the Student Guide for information on Student Services including Accessibility,
Counseling, Learning Commons, Student Financial Services and Student Life.
7. FACILITY INFORMATION
Refer to the Student Guide for information on after-hours parking, classroom and
computer labs.
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8. SAFETY PROTOCOLS
Refer to the Student Guide for Conestoga’s Safety and Security Services and
procedures.
9. CONESTOGA POLICIES AND PROCEDURES
A Student Protection Acknowledge confirmation pop-up will appear once an
applicant/student logs into the Student Portal. A PDF directs students to policies and
procedures relevant to their academic responsibilities. Policies and procedures are
searchable on Conestoga’s website. Students are advised to review and comply with all
policies and procedures including the following:
• Academic Dispute and Resolution Policy/Procedure
• Academic Integrity Policy
• Academic Recognition Policy
• Academic Credential Procedure
• Clearance of Academic Deficiency Policy/Procedure
• Co-operative Education Policy
• Discontinuance Policy/Procedure
• Eligibility to Participate in Co-op Work Terms Policy/Procedure
• Evaluation of Student Learning Policy/Procedure
• Grading Procedure
• Graduation Requirements and Convocation Procedure
• Honours Policy/Procedure
• Program/Course (Cohort) Withdrawal Procedure
• Student Concerns and Issues/Procedure
• Student Fees Policy
• Student Feedback Policy
• Violation of Academic Integrity Procedure
10.
PROGRAM REVISION LOG
Revision Date
01/08/2014
01/07/2015
Summary of changes
Original handbook creation.
Updated per CCQI.
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