Wireless Communication for VRE Trains and VRE Stations Introduction Wireless communications is a rapidly growing segment of the communications industry, with the potential to provide business organizations real-time quality information exchange between portable devices located anywhere in the world. In the past, VRE has discussed the benefit of VRE passengers having wireless capability accessible from their laptops and other devices. However, other applications enabled by this technology can also benefit VRE operations and should be considered as part of any implementation strategy. An overview of the technology solutions is provided below. Technology Solutions There are multiple ways to offer wireless communications using present technology. Four options are identified and described below. Satellite communication - provides coverage to areas where it would be too costly to build a network. While this may be a solution for remotely located areas such as VRE train stations and some areas where CSX tracks are run, satellite towers must be available for this technology to allow communications between two nodes. Cellular communication – the most common technology being used by mobile phones and devices. These are also sometimes referred to as 3G or 4G technology using Code Division Multiple Access (CDMA) cards. This approach may also be the cheapest and most cost effective among the options described in this document. While service providers are continuously looking for ways to improve the speed of transmission using cellular service, the limitation in bandwidth and usage is still considered as a known restriction by many organizations offering this option to multiple users. Bluetooth communication – presently being used as the form of communications between wireless devices such as keyboards, mice, and phones. WiMax communication – similar to mesh networks where access points must be available at a set distance along the route where wireless communications is required. However, this solution may not be cost-effective because of the high infrastructure cost involved for the installation of access points along the railroad tracks. Proposed Methodology for VRE Rolling Stock and Train Stations For organizations without WiMax or satellite infrastructure already in place, the least costly method to providing wireless communication is a router device that will allow CDMA cards running 3G/4G/LTE cellular services as the Internet source. CDMA routers can currently hold up to 16 CDMA cards subscribed to the same or multiple service providers and can provide redundancy and high availability of services. When signal strength and bandwidth are reduced, the card with the best signal takes over providing service. For VRE train stations, a router with 2 to 4 CDMA cards subscribed to the provider with the best service in that area should be sufficient. For VRE rolling stock, where signals vary 1 due to train movement, 8 to 10 mixed cards from different providers should enable continued wireless communication services. The CDMA router would be installed in the cab car. Each trailer would require an access point for communication with the router. The access points would provide the wireless signal to the receiving devices (laptops, tablets, smartphones, etc). A caching media server would also work with the router to enable cached content that is accessed by multiple customers at the same time. Since the data is cached or saved in the media server, repeated attempts to download the same data is unnecessary, reserving bandwidth resources for new content such as VPN and corporate secure connections. Guest Internet with Multimedia Wireless communication will allow VRE passengers to surf the Internet and access corporate email and files. Additionally, access to low-bandwidth content, such as news and other daily tickers will be allowed. However, large video and audio files that require constant streaming over the Internet will be restricted to maximize the available bandwidth. In order for VRE passengers to enjoy some video and music content, customers will be able to connect to a limited selection of video and music media content that will be uploaded to a media server during non-service hours. This will help reduce the utilization of bandwidth and reserve usage of bandwidth to customers accessing corporate resources and web content that do not require high data streams. Cost - The following cost estimates are based on pricing for the entire VRE fleet provided by router vendors with Verizon as the Internet Service Provider (as of June 2011). Total Infrastructure Cost - $1.434 M (non-recurring) Routers - $630,000 Access Points - $504,000 Network Operating Center - $100,000 Installation - $200,000 Total Annual cost – $230,000 ISP Annual Subscription - $70,000 Equipment Annual Maintenance - $160,000 2 Other Wireless Projects for Consideration The ability to communicate quickly and effectively is necessary to provide the best customer service. If wireless technology is pursued for passenger use, there are also several project opportunities that should be considered for operational benefit as well. Positive Train Control (PTC) Positive Train Control is being implemented along the CSX and the NS tracks that VRE uses for service. Prior to October 2008, PTC systems were voluntarily installed by various carriers. However, the Rail Safety Improvement Act of 2008 has mandated the widespread installation of PTC by 2015. PTC refers to technology that is capable of preventing train-to-train collisions, over speed derailments, and casualties or injuries to roadway workers operating within their limits of authority as a result of unauthorized incursion by a train. PTC is also capable of preventing train movements through a switch left in the wrong position. One of the major requirements for this technology is wireless communication between the train and the transponders located on the tracks, which communicates to the monitoring and dispatch center. Currently, carriers are testing CDMA and radio frequency as communication platforms for rolling stock. Cost - TBD Central Diagnostic System (CDS) The latest VRE locomotives, manufactured by Motive Power, are designed to include a centralized diagnostic system that allows real-time system diagnostic and reporting capabilities. This monitoring tool is designed to provide real-time information on the health of the locomotive and most of the major system components being utilized during service. While this tool can operate offline through direct downloads using local connectivity at the yards, the intent of having real-time information transfer can only be accomplished with continuous and constant communication. Presently, low bandwidth modems are installed in the locomotives to allow limited real-time information to be relayed to VRE. However, this data then only includes locomotive diagnostic information. The full potential of CDS, and the ultimate goal of receiving real-time diagnostic information for the entire train consist, can only be achieved if wireless communication is implemented on the entire fleet. Cost - TBD Unified Messaging System (UMS) VRE uses two different messaging systems for VRE trains and stations. Each system is capable of delivering visual and audible messages using interfaces designed for the individual systems. The messages displayed at train stations on LCD displays are operated by VRE personnel at headquarters and the messages displayed on board VRE trains on scrolling LED displays are operated by Keolis personnel on the trains. Since there are two sources of operating groups, the messages being delivered to VRE 3 customers are not always perfectly in sync. The system at VRE headquarters, called TRIP, could be designed to integrate with the messaging system installed on the VRE fleet using wireless communication to connect both systems. A unified messaging system will ensure that identical information is provided to VRE customers on the trains and on the platforms. Additionally, this would reduce the onboard responsibilities of conductors and assistant conductors, allowing them to perform other duties more efficiently during crucial periods. Cost - TBD Fare Collections The current fare collection system requires customers to purchase and validate paper tickets at train stations prior to boarding the train. These tickets are visually inspected by conductors and assistant conductors during travel between destination stops. New fare collection technology, when used with wireless communications, would allow paperless transactions through mobile phones and re-loadable radio frequency (RF) cards. The use of paperless fare collection systems would reduce costs related to physical ticket vending machines such as maintenance, mechanical parts and accessories such as paper tickets. These cards or mobile phones can be inspected by the train crew with the use of handheld scanner devices that communicate with a pre-loaded static database or a real-time database that is accessible on the handheld device. Cost - TBD Enhanced Visual Message System (VMS) As noted above, VRE is currently delivering static (fixed) on time and delay information at train stations using a customized application called TRIP. In addition to the static information, TRIP is capable of displaying 5 lines of dynamic messages in cases where more detailed emergency and safety instructions must be delivered to VRE customers. When combined with wireless communications, VRE’s VMS would be enhanced to display additional information such as a rail map with real-time train location, similar to what is currently being offered on the VRE website, and current weather information pulled from weather Internet sites. Since TRIP can be integrated with the rolling stock VMS, the same information can be delivered on board VRE trains equipped with wireless communication. Cost - TBD Leased Communication Infrastructure VRE’s existing VMS and fare collection systems are currently using leased communication services with Verizon. Leased lines at VRE stations use infrastructure that was installed over 30 years ago. Copper wires that are inside buried conduit tend to corrode and get flooded over time, reducing reliability. Wireless communications could reduce the use of Verizon’s existing physical infrastructure and help improve the reliability of communication connectivity throughout the organization. Cost - TBD 4 Digital Marketing Digital Marketing could be displayed on VRE’s existing visual message systems (VMS). Digital marketing and wireless communication would simplify the processes involved in current marketing practices by using digital media rather than traditional poster advertising that require human intervention and significant billable time. New advertising content in multimedia format would be uploaded to the system more quickly and in real-time, allowing for the possibility of increased revenue sources. Cost – TBD Budget Information No funds have been identified to-date for any wireless communications projects. If the Operations Board would like to pursue funding, any of these projects could be included in the priority setting for the development of the FY 2014 budget and the amendment of the FY 2013 budget. 5