Job Description - Healics Inc.
Healics is a small entrepreneurial company located on the west side in Milwaukee. At the same
time we are the largest provider of health risk assessments for employer wellness programs in
Wisconsin. Historically we have provided printed reports for participants. We are now upgrading
our portfolio to add additional services such as online individual reports, online group reports,
telephonic health coaching, electronic systems to record health coaching, a do-it-yourself
wellness web site and health tips via email.
For your info:
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Our public web site is www.healics.com. Click on Employer Services and learn what we do.
Click on the Participant Login, enter an email address of demo01@healics.net and the
password “healics” to see a sample online individual report.
Click on the Client Employer Login, enter “healics” as a password and you can view a sample
Executive Summary (if you can figure out how to go through the set-up steps). We normally
talk through with employers as to how they can view all their HRA participants, one
subsidiary, males only, spouses only, etc.
CLIENT SERVICES
Capabilities
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Is computer literate and internet competent
Is a good communicator and can relate to client HR staffs
Is good with numbers and can work with statistics
Is knowledgeable regarding what works in health promotion
Researches and shares best-practices regarding employer wellness programs
Works well with existing Healics staff
Is detail oriented
Tasks
Conduct Client Surveys regarding success of wellness programs
Healics has more than 100 employer clients. We are not initiating surveys to find out how well
their wellness programs are working. HR departments don’t want to take the time, so some
strategic “nagging” will be required.
Once we have that information, we should be in a position to share “best practices” among our
clientele and to compile aggregate reports and individual case studies. Employer prospects will
typically ask what has worked for existing clients, and we want to be able to better respond.
We also request annual claims data from clients so that we can conduct annual comparison
between HRA results and claims. When the data comes in, our IT person will convert to a spread
sheet. Must be able to interpret overall results (total employees, total spouses, total dollars, etc)
and verify overall accuracy with client before data is inserted in database.
Learn and share Best Practices regarding health education and employee motivation
Researches best practices when it comes to employer wellness programs, whether our clients or
not, and shares with our clients via email, web site, phone, or in person.
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Manage Online Group Reporting process
We are now live with online Executive Summaries for our employer clients. You can look at a
sample report by going to www.healicsreports.com., password “healics”. At inception we will print
reports from the home office. Once we are debugged we will let clients and sponsors know their
passwords so they can do the report creation and printing. The weekly process will be:
1) Transfer updated HRA results from database computer to upload computer.
2) Uploads to www.healicsreports.com.
3) Prints individual group reports (in color?);
4) Place cover letter on reports and gives them to staff for mailing.
5) Interprets group health risk reports/charts and shares thoughts with our sales person, our
hospital sponsors, and employer clients.
Manage House Accounts – Employers and Hospital Sponsors
We didn’t have a sales person prior to two years ago so we have many house accounts. Stay in
touch with existing clients as needed to create renewals and upgrades.
Manage new out-of-state Clients and Sponsors
We don’t actively solicit clients at a distance from Milwaukee. But if they are easy maintenance
we will work with them. If an employer or hospital lead comes in from out-of-state, respond to the
inquiry, explain our program, and act as Account Manager if the prospect becomes a client.
Update printed and online marketing material
Periodically updates and improves on our printed and online marketing material
Help with development of online wellness education website
We want to create a do-it-yourself wellness website related to disease prevention and alternative
self-care for disease states. Help create/manage participant feedback regarding any
recommendations. Examples: Did daily chocolate help reduce high blood pressure, and did
Echinacea reduce incidence and length of colds.
Create Email output
We want to send weekly health tips to employee and spouse participants. We need to create the
structure to make this work.
Answer the phone if no one else is here and deal with the person’s issue if you can
Assist the founder as requested.
Travel
Travel is not expected on a regular basis. Since face-to-face relationships are important, periodic
personal contact with in-state sponsor/clients will be appropriate.
Payment
Salary plus bonus.
Bonus based on ability to help us generate more profit per account.
LC
File/rear/letters/job description – client services
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