Course Form
I. Summary of Proposed Changes
Dept / Program
MC Business Technology/
Prefix and Course #
HTR 201
Hospitality Management
Course Title
Hotel Management and Operations
Short Title (max. 26 characters incl. spaces)
Hotel Mngmt/Ops
Summarize the change(s) proposed
Addition of above course to the new Hospitality
Management Certificate
II. Endorsement/Approvals
Complete the form and obtain signatures before submitting to Faculty Senate Office
Please type / print name Signature
Date
Requestor:
Aimee Elliott
03/24/15
Phone/ email :
243-7880/
aimee.elliott@umontana.edu
Program Chair/Director:
Cheryl Galipeau
03/24/15
Other affected programs
Dean:
Penny Jakes
03/24/15
Are other departments/programs affected by this
Please obtain signature(s) from the
modification because of
Chair/Director of any such department/
(a) required courses incl. prerequisites or corequisites,
program (above) before submission
(b) perceived overlap in content areas
(c) cross-listing of coursework
III: To Add a New Course Syllabus and assessment information is required (paste syllabus into
section V or attach). Course should have internal coherence and clear focus.
NO
Common Course Numbering Review: Does an equivalent course exist elsewhere YES
X
in the MUS? Do the proposed abbreviation, number, title and credits align with
existing course(s)? Please indicate equivalent course/campus 
http://mus.edu/transfer/CCN/ccn_default.asp
Exact entry to appear in the next catalog (Specify course abbreviation, level, number, title, credits,
repeatability (if applicable), frequency of offering, prerequisites, and a brief description.) 
HTR 201 Hotel Management and Operations
3 Credits, Offered Spring Semester
No Prerequisites
This course introduces students to the different management responsibilities within hotel and
lodging operations. Students receive instruction on the responsibilities and requirements of
management in the areas of front desk management, security/maintenance, housekeeping,
administration, and food/beverage.
Justification: How does the course fit with the existing curriculum? Why is it needed?
As a new program, the Hospitality Management Certificate requires industry specific courses necessary for
instructing students in their proposed area of expertise. The Hotel Management and Operations course is
mandatory training in the major facet of the hospitality industry and will present students with the knowledge
necessary to understand how business is conducted throughout the world.
Are there curricular adjustments to accommodate teaching this course?
No
Complete for UG courses. (UG courses should be assigned a 400 number).
Describe graduate increment (Reference guidelines: http://www.umt.edu/facultysenate/Grad/UG.htm)
Fees may be requested only for courses meeting specific conditions determined by the
YES
NO
Board of Regents. Please indicate whether this course will be considered for a fee.
X
If YES, what is the proposed amount of the fee?
$36.05
Justification: The fee would cover administration costs including copying, as well as fieldtrips and guest
speakers.
IV. To Delete or Change an Existing Course – check X all that apply
Deletion
Title
Course Number Change
From:
Level U, UG, G
To:
Description Change
Change in Credits
From:
To:
Prerequisites
1. Current course information at it appears in catalog
(http://www.umt.edu/catalog) 
From:
To:
Repeatability
Cross Listing
(primary program
initiates form)
Is there a fee associated with the course?
2. Full and exact entry (as proposed) 
3. If cross-listed course: secondary program & course
number
4. Is this a course with MUS Common Course Numbering? If yes, then will this change eliminate the
course’s common course status? Please explain below.
5. Graduate increment if level of course is changed to
UG. Reference guidelines at:
http://www.umt.edu/facultysenate/Grad/UG.htm
(syllabus required in section V)
Have you reviewed the graduate increment
guidelines? Please check (X) space provided.
6. Other programs affected by the change
7. Justification for proposed change
V. Syllabus/Assessment Information
Required for new courses and course change from U to UG. Paste syllabus in field below or attach and send
digital copy with form.
THE UNIVERSITY OF MONTANA—MISSOULA
MISSOULA COLLEGE
BUSINESS TECHNOLOGY DEPARTMENT
COURSE SYLLABUS
COURSE NUMBER AND TITLE: HTR 201—Hotel Management and Operations
DATE REVISED: Spring 2015
SEMESTER CREDITS: 3
PREREQUISITES: None
FACULTY: Aimee Elliott, CCC
E-Mail: aimee.elliott@umontana.edu
Phone: 243-7880 (office), 243-7815 (kitchen)
Office: GH5
Office Hours: Mondays, 2pm – 3pm; or by appointment
COURSE DESCRIPTION: This course provides the details on the different management
responsibilities within lodging operations. Students receive instruction on the responsibilities and
requirements of management in the areas of front desk management, security and maintenance,
housekeeping, administration, and food and beverage. The course also gives insight on opening a
hotel, daily operation needs, marketing and sales, and financial management.
STUDENT PERFORMANCE OUTCOMES:
Occupational Performance Objectives
Upon completion of this course, the student will be able to:
1. Discuss and describe appropriate terminology used in the hospitality management and
operations.
2. Understand the various roles that a hospitality manager serves.
3. Describe the developmental process for opening a hotel including asset management and
feasibility studies.
4. Understand the science of opening a hotel including economic factors and financial
restrictions.
5. Understand the tools of pricing for customers.
6. Describe the importance of spa services in the lodging industry and revenue management.
7. Describe the organizational design of a hotel and illustrate the necessary structure for the
organization.
8. Understand the responsibilities of the General Manager.
9. Describe the Hotel Competencies Model
10. Understand the responsibilities and duties of the Front Desk Manager.
11. Describe revenue management in regards to reservations and establishing average daily
rates.
12. Have a firm understanding on the history of revenue management and current forecasts for
the hotel industry on how to control revenue for the future.
13. Understand the responsibilities and duties of the Concierge.
14. Understand the responsibilities and duties of the Housekeeping Manager.
15. Understand plant management and engineering responsibilities and the relationship to frontof-the-house and customer satisfaction.
16. List the challenges of security for the lodging industry in the 21st century and precautions that
are taking place to protect staff and guests alike.
17. Understand legal issues involved with the lodging industry.
18. Describe the relationship between the hotel and food and beverage department and profit
margins.
19. Understand the responsibilities and duties of the Food and Beverage Director.
20. Describe the importance of catering and room service for hotel operations.
21. Understand the responsibilities and duties of the Catering Sales Manager.
22. Understand the responsibilities and duties of the Marketing Sales Manager
23. Describe what marketing and sales management is and its importance to the organization.
24. Understand the responsibilities and duties of the Controller.
25. Describe the current practices in budgeting and forecasting in the lodging industry.
26. Describe the importance for data mining in regards to accounting practices, customer service,
and daily operations.
27. Understand the responsibilities and duties of the Human Resources Manager.
28. Describe the operational role in employment satisfaction and how training, continuing
education, company culture play a role in longevity.
STUDENT PERFORMANCE ASSESSMENT METHODS AND GRADING PROCEDURES:
Production and Testing
1. Students will be assessed based on attendance, participation, coursework, and tests. Due to
the nature of the class, missed classes will result in a detriment on student grades. Please read
and understand the attendance policy.
2.
The quiz schedule and dates are included in the weekly schedule posted in introductory
content area of Moodle shell. Quizzes will be written and given during class time. Grading will
take place immediately after the quiz is complete. Makeup for a missed test is not offered
unless faculty is notified and guidelines are identified for the individual situation before each
test. Students may be able to make up a missed test for emergency situations such as
sickness or required work activities, but must submit documented excused absences such as a
Doctor note identifying excused dates or mandatory work related travel dates in a timely
manner.
3.
Familiarity with Moodle (or review of Moodle tutorial), basic computer mouse and keyboarding
skill recommended.
Grading Scale:
90 - 100 A
80 - 89 B
70 - 79 C
60 - 69 D
Evaluation Criteria:
Quizzes: 15 pts
Tests: 45 pts
Projects: 40 pts
Total: 100 pts
ATTENDANCE POLICY:
Attendance will be taken. Each unexcused missed class will result in a 5-point deduction from final
points accumulated. Excused classes (provide doctor’s note/emergency) will result in a 2-point
deduction. Late students, or students that leave class early will result in a 2-point deduction from
final points accumulated. If students are absent for any reason, they will be accountable for any
information disseminated and be held responsible for class notes, announcements of tests, and
assignments.
PARTICIPATION:
Students must demonstrate teamwork as consistent with industry. This is necessary as students
contribute to the learning environment and become active learners by attending class and
participating. Students who read text assignments prior to class will be equipped to participate and
will obtain the most from this course. Participation points will be granted or denied depending on
how the student exhibits enthusiasm, interest, teamwork, organization, and preparedness.
ACADEMIC INTEGRITY:
All students must practice academic honesty. Academic misconduct is subject to an academic
penalty by the course instructor and/or a disciplinary sanction by the University. All students need
to be familiar with the Student Conduct Code. The Code is available for review online at
http://life.umt.edu/vpsa/student_conduct.php.
DISABILITY ACCOMMODATION:
Eligible students with disabilities will receive appropriate accommodations in this course when
requested in a timely way. Please contact me after class or in my office. Please be prepared to
provide a letter from your DSS Coordinator. For more information, visit the Disability Services
website at http://www.umt.edu/dss/ or call 406.243.2243 (Voice/Text) or http://www.umt.edu/dss.
REQUIRED TEXTBOOK:
O’Fallon, M.J., Rutherford, D.G., Hotel Management and Operations, Fifth Edition, (2011). Wiley
and Sons. (ISBN: 978-0-470-17714-3)
SUPPLIES: A USB jump drive is recommended for backing up student data and for file
management project.
CELL PHONE POLICY: Cell phones must be turned off prior to class.
VI Department Summary (Required if several forms are submitted) In a separate document list course
number, title, and proposed change for all proposals.
VII Copies and Electronic Submission. After approval, submit original, one copy, summary of
proposals and electronic file to the Faculty Senate Office, UH 221, camie.foos@mso.umt.edu.
Revised 11-2009