Program Modification Form
I Summary of Proposed Changes
Business Technology/Customer Relations
Department/program
Summary
Replacing CAPP 134 Basic MS Word w/ CAPP 154 MS Word
II Endorsements and Approvals
Please obtain the Program Chair/Director’s approval and Dean’s approval.
Please type / print name Signature
Requestor:
Phone:
Cheryl Galipeau
7874
Program Chair/Director:
Brian Larson
7823
Department Dean
Barry Good
Other affected Programs:
(Use additional sheet if
Tom Stanton
Paralegal Studies
Date
needed)
Brian Larson
Medical Information
Technology
III Type of Program Modification
(e.g. adding a writing course required of all majors.) Please X check the appropriate box.
Major
Minor
Option
Teaching major/minor
Other
Please
X
describe
IV Catalog Language
If you are proposing a change to an existing
Please provide the proposed copy as you wish it to
program or major, please cut and paste the
appear in the catalog. 
requirements as they appear in the current catalog
below. www.umt.edu/catalog 
Customer Relations-Certificate of Applied
Science
Customer Relations-Certificate of Applied
Science
Cheryl Galipeau, Director
Cheryl Galipeau, Director
The Customer Relations program provides
students with the skills to promote excellent
customer relations in business settings. Courses
related to the service industry, service-level
decisions, formulation of service policies, customer
service management, and staff development are
included. Students gain knowledge of customer
care, effective communication, and the importance
of public relations to promote a positive company
image. Students develop an understanding of
challenges and conflicts while servicing both
internal and external customers. Emphasis in
business, computers, and psychology provide a
solid background for customer relations positions
The Customer Relations program provides
students with the skills to promote excellent
customer relations in business settings. Courses
related to the service industry, service-level
decisions, formulation of service policies, customer
service management, and staff development are
included. Students gain knowledge of customer
care, effective communication, and the importance
of public relations to promote a positive company
image. Students develop an understanding of
challenges and conflicts while servicing both
internal and external customers. Emphasis in
business, computers, and psychology provide a
solid background for customer relations positions
in the current business environment.
A Certificate of Applied Science is awarded for
successful completion of the program.
Students entering autumn semester may complete
the program in two semesters as outlined below.
Students entering spring should meet with advisor
prior to selecting courses.
in the current business environment.
A Certificate of Applied Science is awarded for
successful completion of the program.
Students entering autumn semester may complete
the program in two semesters as outlined below.
Students entering spring should meet with advisor
prior to selecting courses.
Autumn Entry:
Autumn Entry:
First Year
A
S
First Year
BUS 103S
BUS 103S Principles
Principles of
of Business
Business
3
A
S
3
-
2
-
-
3
-
4
3
-
-
3
-
3
-
3
3
-
3
-
BUS 106T Records
BUS 106T
and Information
Records and
Management
Information
Management
2
-
BUS 135T Business
Law
BUS 135T
Business Law
-
3
BUS 140T Customer
Service
BUS 140T
Customer Service
-
4
CAPP 120 (CRT
100) Introduction to
CAPP 120 (CRT
Computers
100) Introduction
to Computers
2
-
CAPP 154 MS
Word
CAPP 134 (CRT
CAPP 156 (CRT
108) Basic MS
Word
-
2
COM 150S
CAPP 156 (CRT
180T) MS Excel
180T) MS Excel
-
3
Interpersonal
Communications
COM 150S
HMR 110T
Interpersonal
Communications
-
3
Introduction to
Public Relations
HMR 110T
Introduction to
3
-
Public Relations
M 115 (MAT 117)
Probability and
M 115 (MAT 117)
Linear Mathematics
Probability and
Linear
Mathematics
WRIT 121 (WTS
3
-
115) Introduction to
Technical Writing
3
-
Total
17
16
WRIT 121 (WTS
115) Introduction
to Technical
Writing
3
-
Total
16
15
Please explain/justify the new proposal or change. 
Replacing CAPP 134 Basic MS Word w/ CAPP 154 MS Word
Making course changes to better reflect course content and for transferability across the state.
What other programs are affected by your proposal?
Obtain signatures as requested above.
Paralegal Studies
Medical Information Technology
V Copies and Electronic Submission
Once approved, the original, a paper copy and an electronic file are submitted to the Faculty Senate
Office, UH 221 (camie.foos@mso.umt.edu).
VI Department Summary Required if several proposals are submitted. In a separate document
list program title and proposed change of all proposals.