UWSP Student Affairs
University Centers’ Annual Report
2014-2015
MISSION:
As a student centered organization, we support the mission of University of Wisconsin–
Stevens Point (UWSP) by shaping the educational experience outside the classroom,
providing essential services, and maintaining inclusive and unique environments
where the campus community can gather and renew.
VISION:
We aspire to provide holistic opportunities for challenging and engaging lifelong
learning experiences.
VALUES:
Sound Business Practices
Engagement
Responsibility
Learning
Knowledge
Self-Discipline
Mutually Supportive Environments
Community
Involvement
Diversity
Respect
Ethics/Integrity
Fun
Self-Determination
High Expectations
GOALS:
Services: Provide quality, cost effective, and convenient services as guided by student input.
Education: Engage students through employment, service and leadership opportunities that
teach personal and professional skill development and the social change model.
Renewal: Develop and promote activities that enhance a sense of belonging, encourage
positive student interaction, and provide for fun, fitness and balance.
Environments: Create and manage a variety of environmentally friendly, safe, comfortable,
clean and accessible environments that encourage the university community to gather, formally
and informally.
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University Centers’ Services and Programs
I. Allen Center for Health and Wellness Programs
Unit Achievements:
 Get to Know Allen is a significant tool for outreach to all students in early fall.
The Zumba/Turbo Kick party drew 57 participants. Groovin’ with Allen in
February focuses on outreach for spring. All units in Allen participate. Group
Fitness Extravaganza was the highlight, with each class getting attendance far
beyond the space accommodations (20% over capacity). The Cardio Center is free
to all campus individuals (staff and students) during these weeks. The Student
Health Promotion Office facilitates educational and fitness-based programming
for campus.
 Universal Prevention completed its third year. Grant-funded online educational
program administered in fall and spring with a 98% response rate from all
incoming freshmen, transfer and graduate students.
 Met strategic goals for promotion. Units established goals aimed at increasing
outreach to students. These outreach activities included liaison hours in
residence halls, attending DeBot dining hours, and providing trainings.
Health and Wellness Programs Service Indicators:
Allen Center Events
Grooving with Allen Volleyball
Zumba Turbo Kick Party
Sexual Assault Awareness in Residence Halls
Get to Know Allen (Scavenger Hunt)
Fit Week
Student Health Promotion Office Events
2014-2015
Free Participation
57
160
192
126
6
Cardio Center
Memberships – Students
Memberships – Faculty/Staff
Memberships – 1-use pass
Combo Membership (HEC/Allen)
2014-2015
1,371
177
186
280
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Group Fitness
Total Attendees
Freshman
Sophomore
Junior
Senior
Graduate


2014-2015
6,307
1,270
1,546
1,164
1,785
190
Group Fitness expanded into Berg Gym this year, offering classes on Sundays
and Tuesdays. These classes were not as popular as hoped and yielded 15 – 25
participants on average.
Newest classes this year were PiYo, a high intensity strength and Pilates
workout. Several classes were retooled and renamed to boost interest.
Student Health Promotion
Programs in Six Content Areas
Liaison Hours in Residence Halls
Personal Wellness Coaching Sessions
Walk-ins
Outreach Hours (Campus-wide events,
booth staffing, feedback solicitations)
2014-2015
44
850
148
575
625
Prevention Efforts
2014-2015
PACE Classes
14
PACE Referrals
241
PACE Attendance
188
BASICS Clients
37
Marijuana 101 Referrals
94
Marijuana 101 Completions
61
NCAAW Participants
204
AODA Programs Offered in Residence Halls 7
Marijuana Awareness Week Participants
128
CASICS Clients
7
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II. Student Involvement and Employment (SIEO)
SIEO Service Indicators:
2013-2014
2014-2015
Off-Campus Employment Earnings
On-Campus Employment Earnings
Students Hired for off-campus positions
Students Hired for on-campus positions
Jobs posted
$1,137,843
$7,044,075
478
3,081
1,649
$1,090,447
$7,626,533
489
3,091
2,283
SERVE Volunteer Program
2013-2014
2014-2015
Volunteer/Social Justice Events/Participants
Service Trip Participants
4 Blood Drives (Donors/Volunteers/Units)
The Cupboard - Volunteers/Committee
Total Volunteers
Dollar Value of Volunteer Hours
Total Volunteer Hours Recorded
# Students who use VolunteerRocks.org
910
44
785/172/695
80
1,991
$108,409
4,807.5
999
31/671
65 (1 international)
571/346/531
39
1,519
$127,208
5,514
950
Leadership and Involvement Program
2013-2014
2014-2015
UWSP Student Employment Program
Programs provided: Art in Pieces, Coffee & Culture,
Etiquette Dinner, Fraternity and Sorority Education
and New Member Programs, Greek 101,
Soup & Substance.
Program Attendance
884
1,300+
(70% female, 40% freshman)
Student Organizations
Student Organization Advisor Training Attendees
Greek Community
203
120
177
208
75
186
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III. Campus Activities and Recreation (CARO)
CARO Service Indicators:
2013-2014
2014-2015
Intramurals
Participants
Activities offered
8,884
24
9,087
25
Basement Brewhaus
Cups of Coffee Sold
Specialty Drinks Sold (mocha, latte, chai, etc.)
Hours of Gaming (billiards, darts, foosball)
2013-2014
7,949
28,278
2,764
2014-2015
8,326
25,052
2,802
University Recreation Services
Recreational Student Organizations
2013-2014
30
2014-2015
29
Centertainment Productions
Number of Programs Offered
Number of Attendees (student and non-student)
Number of Movie Showings
2013-2014
168
17,523
64
2014-2015
160
17,274
60
Outdoor EdVentures
Total Number of Gear Rentals
Number of Guided Trips
Number of Clinics
2013-2014
607
17
18
2014-2015
542
14
12
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IV. University Store and Text Rental (US/TR)
University Store/Text Rental Service Indicators:
US Gross Revenue
US Online Revenue (included in Gross Revenue)
2013-2014
$1,127,287
$20,962
2014-2015
$1,475,000
$26,365
University Store/Text Rental-Wide
 Redesign of sales floor to better market and cross-merchandise items;
reorganized storage space to utilize space efficiently.
 Transitioned graphic design student position to the University Centers’
marketing team in UC Administration. The US/TR Communication Plan
Committee met bimonthly to ensure the implementation of the
Communication and Marketing plan.
 Reorganized the staffing structure and consolidated duties in order to cross
train in all areas of the US/TR.
 Project managed the purchase of school supplies to student accounts.
 Participated in the Text Rental policy review sub-committee.
Supplemental Book Department
 Sold 18,296 items for the total sales of $363,034.
 Participated in the Performing Arts Series author event.
 Redesigned sales floor layout to better market and cross sale trade book
merchandise.
Text Rental Department
 Successfully researched and purchased a new computerized text rental
system.
 WinPrism training and transition completed.
Text Rental System Statistics for FY 2014
Fall 2013
Winterim 2014
Spring 2014
Summer 2014
Students Served
8,848
676
7,960
922
Books Sold
212
20
12
894
# Books Used
37,111
717
35,050
1,369
New Adoptions
116
0
88
6
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Text Rental System Statistics for FY 2015
Fall 2014
Winterim 2015
Spring 2015
Summer 2015
Students Served
9,699
676
9,671
1,146
Books Sold
130
18
43
42
# Books Used
48,987
853
33,835
1,793
New Adoptions
100
0
163
0






Current cost of rental to a UWSP student: $90.60 based on $7.55/credit up to
12 credits.
Average retail book price per TR system is currently $142.36.
Sale of inactive and overstock books resulted in proceeds of $34,772.
Donation of inactive and overstock books is in process, with 21,679 books
donated to date.
Successfully researched and communicated with constituent groups
regarding budget through the text rental sub-committee.
Continue to reorganize TR storeroom to utilize space more efficiently.
Clothing and Merchandise
 Increased sales 20% in apparel and 15% YTD total for the University Store.
 Worked with different departments on campus to place orders for custom
imprinted items, including staff uniforms and promotional shirts, and special
order items, such as “generic” imprinted folders, pins and other spirit items
for special events and conferences on campus.
 Partnered with Admissions to provide back sacks, folders and coupons for
new students in summer 2015.
 Coordinated logistics and sales at all football games during the 2014 Football
season at Goerke Field.
 Partnered with community sponsor, Team Shierl, to sell 1,335 pink tees for
the annual “Pink” football game.
 Coordinated and distributed Convocation polos to all new faculty and staff.
 Facilitated regalia orders and distribution for faculty and staff for
Convocation and Commencement.
 Facilitated regalia orders and distribution for 1,989 graduates.
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Customer Service
 Reorganized Customer Service area to provide a more efficient and lasting
experience for customers.
 Initiated cross-training between the store departments in order to provide
excellent customer service throughout the whole store, and to increase
knowledge of products in order to assist our customers.
 Continued customer service training among the student employees, creating
insight on handling customer situations and building rapport.
 Provide training on credit card compliance including training for all UC staff.
 Raised over $750 in donations for our “Change 4 Change” jar, making a
difference on campus and the surrounding community.
 Initiated and trained on new policies and operations of the United States
Postal sub-station.
Account Analysis
 Reorganized shipping and receiving discrepancy procedures in order to
streamline inventory discrepancies and receive necessary credits from
vendors.
 Initiated a new receiving process in order to accommodate the new
computerized text rental system.
 Received over $2,406,500 in merchandise and book sales YTD.
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V. University Centers Administration
UC Administration Services Indicators:
2013-2014
2014-2015
Full-Time UC Staff Members
Departments within the University Centers
Vendors leasing space in the University Centers
33
19
3
32
19
3
Vendors On-Campus and Managed by UC
2
2
UC Student Employment Program
2013-2014
2014-2015
Number of Students Employees in All Units
Number of New Student Employees for the Year
Student Manager Positions within the UC
Economic Impact of Student Employment Program
Student Employees who Completed
CPR/First Aid/AED Certification
Student Employees Attending Additional Trainings
% Diverse UC Student Workforce
293
149
19
$856,046
314
112
17
$849,387
68
167
10.2%
67
161
9.9%
(Shakti Massage and Bodywork, Haircraft, and US Bank)
(Canteen Vending, National Safety Inc.)
In a self-reported demographic survey, 22 applicants of the 67 hired by the
University Centers during the spring 2015 semester were diverse in racial
heritage or came from a special population (International, Veteran, NonTraditional Status).
22 applicants out of the entire pool of 283 applicants who applied for
positions with the University Centers during the spring 2015 semester




22/67 = 32.8%
22/283 = 7.8%
During the 2014-2015 academic year, over 1/3 of the University Centers’ student
employees carried a 3.5 or higher cumulative GPA.
During the 2014-2015 academic year, over 45% of the University Centers student
employees received a 3.5 or higher semester GPA.
During the fall 2014 and spring 2015 respectively, 7.8% and 8.9% of the
University Centers student employees received a perfect 4.0 semester GPA.
During the 2014-2015 academic year, 99.5% of our student employees were
academically able to return to their positions each semester.
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University Centers Reservations
2013-2014
2014-2015
Number of Bookings
Student Organizations
Campus Departments
Off Campus Groups
Estimated Number of Participants
Gross Revenues
7,739
2,572 (33.2%)
5,008 (64.7%)
159 (2%)
206,000
$32,500
7,858
2,616 (33.3%)
5,061 (64.4%)
181 (2.3%)
269,352
$30,219
Program Services
2013-2014
2014-2015
Tech Equipment Reservations
Student Organizations
Campus Departments
Off-Campus Groups
Technician Hours Worked
Gross Revenues
824
188 (22.8%)
589 (71.4%)
46 (.05%)
11,943
$121,491
998
216 (21.6%)
754 (75.6%)
28 (2.8%)
15,793
$135,483
PointCard Office
2013-2014
2014-2015
Deposits
PointCards Printed
Miscellaneous (Departmental) Cards Printed
Meal Plan Changes Processed
Meal Plan Purchases
Meal Plan Refunds
$102,737
4,028
1,034
134
1,291
40
$115,052
4,387
1,834
204
997
36
University Information and Tickets
2013-2014
2014-2015
Tickets Sold
Events and Trips Ticketed
71,363
157
65,359
159
UC Cashier
2013-2014
2014-2015
Amount of cash counted and processed
Number of Deposits
$1,978,976
3,786
$1,808,725
3,695
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University Centers’ Rally Cry for 2015-2016:
“Increasing our Intentional Outreach Efforts”
Objective 1 – Encouraging and rewarding all University Centers staff (full-time, student
managers and student staff) for participating in one (1) intentional outreach effort in 2015 2016
Why? - To connect with other departments and the UWSP campus by gaining knowledge of
their respective role and sharing the University Centers’ story
How?




UC student staff conducting Admissions outreach calls to new freshman
Attending and volunteering at events outside of your area (i.e. Coffee and Culture, CP
events, Group Fitness class, Climbing wall)
Encouraging student staff to follow UC departmental pages on social media
Connecting with faculty and/or visiting a classroom to share the UC’s story and your
departmental program information
Objective 2 - Intentionally connecting with faculty and staff at the grassroots level
Why? – To work with those who have one-on-one connections to our students and mentor
them at a direct level to become advocates for our department. To build relationships.
How?

Strategically inviting faculty/staff to attend UC core staff meetings with 15 minutes
spent getting to know them/their role on campus and introducing ourselves. Working to
establish ways they can have a direct impact on our programs.
o Examples: Invitations to staff responsible for University Ambassadors program,
Orientation, etc…
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Objective 3 – Coordinating a student outreach plan for special populations
Why? –To educate an underserved population on campus that is unfamiliar with our UC
programs and services.
How? 


Working with market research classes in fall semester to determine how we are
currently viewed by and serving special populations (transfer students, LGBTQ, nontraditional students, etc.)
Creating a UC marketing campaign targeting these populations for spring semester
Collaborating with SGA and other Student Affairs departments in our outreach efforts to
these populations
Objective 4 - Increasing our engagement efforts with SGA
Why? – To educate SGA Executive Staff and Senators about the University Centers, what we do,
our programs and impact, how we are funded. To build capacity with this group.
How? 



Attending Thursday night SGA Senate meetings and strategically sharing our stories
during open forums. Creating a schedule of who and what topic would be presented
each week throughout the year
Including SGA students in all UC committee work
Encouraging our student staff to become Senators
Inviting student staff and Senators to tour our UC departments
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