PROFESSIONAL EXPERIENCE
07/05-present
ASSISTANT DIRECTOR OF RESIDENTIAL LIFE
University of Maryland Baltimore County
Supervised operations team providing student -centered customer
service to students, families and guests. Directed departmental
ADAAA protocols. Supported Community Directors in community
development, building management and on-call response. Supervised
student staff with global workforce development outcomes in place.
Directed occupancy management for residential student population of
~4000. Managed marketing for department including public relations,
writing, web content, publications and social media. Co-Chaired
Student Success Committee for campus retention efforts and
departmental success assessments. Supported student conduct
process. Member of Student Affairs division Civic Engagement Task
Force. Responsible for billing $20 million in housing costs annually.
Developed long-term budget projections. Spearheaded change
management through new housing system technical implementation.
Developed and directed Housing Selection Process. Coordinated
response to major campus incidents.
01/12-present
INSTRUCTOR OF LEARNING RESOURCES 101A
University of Maryland Baltimore County
Instructed students in Academic Success for Lifelong Learning course.
Developed curriculum to enhance life skills. Provided personal, social,
academic and residential advising to students. Managed academic
accommodations for testing and assignments. Outreached to special
populations within the course including students with accommodation
needs, transfers, veterans, first -generation college students,
international students and non-traditional students. Co-authored
Breaking Ground faculty grant to add public speaking and service
learning component to course curriculum. Directed program
assessment to obtain quantitative and qualitative data for learning
outcomes.
05/02-07/05
07/01-12/01
04/04-06/04
while on leave
f rom Earlham
ASSISTANT DIRECTOR OF RESIDENTIAL LIFE
Earlham College
Provided supervision and mentoring to four full-time Area Directors of
campus residence halls and on-campus houses. Directed ADAAA
housing placements. Introduced universal design principles to
Facilities Committee to inform new construction and renovation
projects. Supervised billing and occupancy management for ~1200
bed campus. Utilized the Banner data management system.
Supervised response to campus crisis situations. Supported response
to violations of code of student conduct. Managed 4-class residential
complex. Created dynamic community development. Served as
member of Dean of Students leadership team.
LOTTERY AND DRAW SEASON ASSISTANT
Stanford University
Assisted the Housing Assignment Services Department during peak
Lottery season. Clarified the Stanford housing selection process for
students and staff. Directed communication to students to make
accessible a complex housing system. Advised undergraduate,
graduate student and community members on housing options.
10/00-07/01
ADMINISTRATIVE ASSISTANT
Interlink Language Center
Assisted international students in their orientation to the University
and the U.S. by leading language-intensive social and educational
programming. Supported TESOL instructors through course
scheduling, budget, curricular analysis and extra-curricular activities.
Provided administrative and academic advising for international
students. Prepared orientation and marketing materials in addition to
managing web presence. Provided communication tailored to ESL
students on upcoming events and deadlines. Interfaced with
international sponsors and cultural attachés to recruit students to the
Language Center. Organized home stay placements for students to
live with American families in the Valparaiso community.
06/99-10/00
REGISTRAR
10/96-06/99
UNDERGRADUATE HOUSING ASSIGNMENT SUPERVISOR
Valparaiso University School of Law
Provided training and direction to faculty on Law School policies and
procedures. Managed student services for registration, final exams,
academic policy appeals and dialogue between faculty and students.
Partnered with Alumni Relations for large-scale, fund-raising events.
Spearheaded implementation of new records management software.
Served as academic advisor. Coordinated events such as
Commencement and Honors Awards programs. Managed overseas
studies program in London and Cambridge. Directed Law School
annual accreditation process. Produced Law School bulletin.
Stanford University
Supervised New Undergraduate Student Information Project team that
created residential and curricular first year experience for incoming
class. Supervised the housing assignment process for ~5900
students. Directed ADAAA housing protocols. Managed web site and
publications related to housing for undergraduates. Responsible for
billing $20 million in annual room fees. Managed the systems and
procedures for the undergraduate housing selection process that
included the annual Undergraduate Housing Draw, quarterly Waiting
Lists, Walk-in processes, the Disability Housing Draw and billing
procedures. Acted as liaison with stakeholders to support diverse
housing options: Co-ops, Student-managed housing, Greek housing,
Theme Residence Halls and all-freshmen housing. Directed computer
programmers to analyze, test and implement new computer
applications.
09/93-10/96
ASSOCIATE PROGRAM ADMINISTRATOR INTERNATIONAL RELATIONS
Stanford University
Advised both graduate and undergraduate students on the
requirements of the International Relations and International Policy
Studies programs, available courses, and university policy. Partne red
with faculty on course preparation. Served as freshman academic
advisor. Managed the graduate admissions process for the master's
degree. Created and hosted student and alumni events, Honors,
Commencement and other program activities. Created marketing
materials for Admissions. Produced statistics for program assessment.
10/91-09/93
AWARDS DATABASE PROGRAM MANAGER
Stanford University
Managed Financial Awards Database to assist students to obtain
additional sources of funding for tuition and summer internships in the
Undergraduate Advising Center. Advised students on funding options
in concert with current financial aid packages. Managed sales of the
database to national clients. Secured license ownership for the
University of California system. Directed clients with testing and
implementation of the database product.
Technical
Proficiency
BANNER  SYMPLICITY – RESIDENCE & ADVOCATE
Relational Databases REX Structured Query Language
PeopleSoft HTML DATATEL MindTap BlackBoard
Papers &
Grants
Barnhart, D., Berger, C., Bodnar, C., Gore, R., Hall, D., Hoffman,
D., Irizarry, A., Wilson, J., Young, N. (Pro)claiming a Student Affairs
Division’s Civic Mission and Work. Paper presented at the American
Democracy Project Annual Meeting; 2013 June 5-8; Denver, CO.
Wilson, J. 5 Steps to Welcome Students with Service Animals to OnCampus Residential Communities. Paper presented at t he 35th Annual
Conference of the Association on Higher Education and Disability;
2012 July 10-12; New Orleans, LA.
Bichy, C., Thompson, E., Wilson, J. Learning Resources Center
Student Success Ambassadors Program. UMBC Breaking Ground
Faculty Grant. 2013.
Awards &
Certifications
Student Affairs Outstanding Staff Award, August 2013.
Student Affairs Safety Check Award, January 2013.
Maryland Mental Health First Aid Certification, February 2009.
Professional
Associations
International Institute for Restorative Practices - IIRP
Association on Higher Education and Disability - AHEAD
Association of American Colleges and Universities - AACU
Association of College and University Housing Officers - ACUHO
Student Affairs Administrators in Higher Education – NASPA
References