Student Satisfaction Survey
For CAPP Report
Calhoun Community College
Survey Administered in:
Various Calhoun Classrooms
Surveys Coordinated by
Office of Planning and Research
May 2006
TABLE OF CONTENTS
Student Satisfaction Survey
Spring 2006
NARRATIVE ....................................................................................................... i-ii
LIST OF TABLES..........................................................................................1-127
ADMISSIONS ................................................................................................1-8
Summary Data ................................................................................................ 1
Admissions Charts .......................................................................................2-8
ORIENTATION ............................................................................................9-18
Summary Data ................................................................................................ 9
Orientation Charts....................................................................................10-18
REGISTRATION ........................................................................................19-29
Summary Data .............................................................................................. 19
Registration Charts ..................................................................................20-29
ADVISING .................................................................................................30-36
Summary Data .............................................................................................. 30
Advising Charts........................................................................................31-36
INSTRUCTIONAL LABS ...........................................................................37-43
Summary Data .............................................................................................. 37
Instructional Labs Charts .........................................................................38-43
FINANCIAL AID ........................................................................................44-51
Summary Data .............................................................................................. 44
Financial Aid Charts.................................................................................45-51
BOOK STORE ...........................................................................................52-61
Summary Data .............................................................................................. 52
Book Store Charts....................................................................................53-61
BUSINESS OFFICE ..................................................................................62-70
Summary Data .............................................................................................. 62
Business Office Charts ............................................................................63-70
STUDENT ACTIVITIES .............................................................................71-78
Summary Data .............................................................................................. 71
Student Activities Charts..........................................................................72-78
LIBRARY ...................................................................................................79-94
Summary Data .............................................................................................. 79
Library Charts ..........................................................................................80-94
INSTRUCTION ........................................................................................95-109
Summary Data .............................................................................................. 95
Instruction Charts........................................................................................ 109
SAFETY AND SECURITY .....................................................................110-117
Summary Data ............................................................................................ 110
Safety and Security Charts ..................................................................111-117
APPEARANCE OF COLLEGE ..............................................................118-127
Summary Data ............................................................................................ 118
Appearance of College Charts .............................................................119-127
ACKNOWLEDGEMENTS
The Office of Planning and Research at Calhoun Community College wishes to
thank the Vice President for Instruction and Student Services, Division Chairs,
and selected faculty for their cooperation in this endeavor. Faculty and students
who allocated class time to the project should be recognized.
A special thanks is offered to Beth Butler and Charlie Bowden who put aside
other tasks to design and analyze the scantron form of the survey instrument.
i
ABSTRACT
Student Satisfaction Survey
Spring 2006
The Student Satisfaction Survey was administered during the month of April to a
total of 318 Calhoun students.
Primary Objective: The Student Satisfaction Survey was given for the purpose
of obtaining data needed to complete the CAPP Report for the Alabama
Department of Postsecondary Education.
Secondary Objectives: Secondary objectives for the CAPP Student
Satisfaction Survey include gathering data to support positive change in critical
service areas of the college, such as Admissions and the Business Office.
Methods: The Survey Instrument administered for the Student Satisfaction
Survey was developed by the Alabama Department of Postsecondary Education
to support the College Accountability and Performance Profile (CAPP) Report.
Calhoun initially planned to use data derived from the Noel-Levitz Student
Satisfaction Survey to support CAPP, but determined the questions on the
survey instrument provided by ADPE more closely matched the CAPP items.
Since CAAP tests and Noel-Levitz surveys had recently been administered
during class time of spring 2006 semester, the Dean for Planning & Research
and the Administrative Assistant to the Vice President for Instruction & Student
Services identified classes that meet two criteria—the class should not have
been previously interrupted for institutional testing and surveys, and the class
should have high enrollment to maximize return. A total of 17 classes were
selected to participate. However, low attendance in the selected classes
required additional surveys to be administered in classes of volunteer instructors.
Seven additional volunteer classes were surveyed.
Timeline: The surveys were administered at various times during the month of
April. It was left to the discretion of the faculty members to administer and return
the surveys to the Office for Planning and Research.
Study Limitations: The survey was administered under a tight CAPP reporting
deadline, which caused the selection of classes to be less deliberate than it might
have been. Consequently, the sample may not be representative of the entire
student body. About 370 students should have been surveyed to meet published
standards of educational research.
Suggestions for Future Surveying: The Student Satisfaction Surveys should
be administered annually during the Spring semester. A greater number of
classes should be selected to be surveyed next year, because of student low
attendance.
ii
Q5 -- The admissions process
was efficient
Q6 -- The admissions office is
open at convenient times
Q7 -- Overall, I am satisfied with
the admissions process
DISAGREE
NOT
APPLICABLE
LEFT BLANK
TOTAL
APPLICABLE
RESPONSES
Q4 -- The application for
admission was easy to complete
DISAGREE
Q3 -- The admissions office staff
embers provide accurate
information
AGREE
Q2 -- The admissions office staff
members are helpful
STRONGLY
AGREE
Q1--The admissions office staff
members are courteous
STUDENT RESPONSES
ADMISSIONS
129
178
4
4
125
176
11
3
116
181
14
2
137
168
3
2
118
176
16
3
115
178
16
3
118
182
11
3
2
0
2
0
3
1
6
1
3
1
5
0
1
2
315
315
313
310
313
312
314
Question 1: The Admissions Office Staff Members are Courteous
1.27%
1.27%
40.95%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
56.51%
Question 2: The Admissions Office Staff Members are Helpful
3.49%
0.95%
39.68%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
55.87%
Question 3: The Admissions Office Staff Members Provide Accurate
Information
4.47%
0.64%
37.06%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
57.83%
Question 4: The Application for Admission was Easy to Complete
0.97% 0.65%
44.19%
54.19%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
Question 5: The Admissions Process was Efficient
5.11%
0.96%
37.70%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
56.23%
Questions 6: The Admissions Office is Open at Convenient Times
5.13% 0.96%
36.86%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
57.05%
Question 7: Overall, I am Satisfied with the Admissions Process
3.50%
0.96%
37.58%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
57.96%
This item used for reporting on CAPP
Q13 -- The orientation helped
with study skills
Q14 -- The orientation helped
with time management
Q15 -- The orientation was
scheduled at convenient
times
Q16 -- Overall, the orientation
was a valuable experience for
me
78
115
16
72
123
12
77
111
19
65
112
30
78
119
15
59
113
32
53
108
43
65
120
21
62
109
25
10
10
13
10
8
11
12
10
20
96
2
97
3
95
2
98
2
95
2
100
2
99
2
99
2
98
3
219
217
220
217
220
215
216
216
216
Q11 -- The orientation helped
me become familiar with the
campus
Q
provided me with useful
quidance about my college
goals
Q9 -- The orientation included
topics
that were relevant
Q
provided information about
important resources for
student assistance
STRONGLY
AGREE
AGREE
DISAGREE
STRONGLY
DISAGREE
NOT
APPLICABLE
LEFT BLANK
TOTAL
APPLICABLE
RESPONSES
Q8 -- The orientation included
topics that were important
STUDENT RESPONSES
ORIENTATION
Q8: The Orientation Included Topics that were Important
7.31%
4.57%
35.62%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
52.51%
Question 9: The Orientation Included Topics that were Relevant
5.53%
4.61%
33.18%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
56.68%
Question 10: The Orientation Provided Me with Useful Guidance
About My College Goals
8.64%
5.91%
35.00%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
50.45%
Question 11: The Orientation Helped Me Become Familiar with the
Campus
4.61%
13.82%
29.95%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
51.61%
QUESTION 12: The Orientation Provided Information About Important
Resources for Student Assistance
6.82%
3.64%
35.45%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
54.09%
Question 13: The Orientation Helped with Study Skills
14.88%
5.12%
27.44%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
52.56%
Question 14: The Orientation Helped with Time Management
5.56%
24.54%
19.91%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
50.00%
Question 15: The Orientation Was Scheduled at Convenient Times
9.72%
4.63%
30.09%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
55.56%
Question 16: Overall, the Orientation was a Valuable Experience for
Me
9.26%
28.70%
11.57%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
50.46%
This item used for reporting on CAPP
Q18 -- The registration staff
members are helpful
Q19 -- The registration staff
members provide accurate
information
Q20 -- The registration process
is easy
Q21 -- The registration process
is efficient
Q22 -- The schedule of classes
is easy to use
Q23 -- The schedule of classes
provides accurate information
Q24 -- I am able to get the
classes I need with little
difficulty
Q25 -- The registration process
is available at convenient times
Q26 -- Overall, I am satisfied
with the registration process
STRONGLY
AGREE
AGREE
DISAGREE
STRONGLY
DISAGREE
NOT
APPLICABLE
LEFT BLANK
TOTAL
APPLICABLE
RESPONSES
Q17 -- The registration staff
members are courteous
STUDENT RESPONSES
REGISTRATION
108
186
7
111
178
11
104
177
15
108
178
16
104
186
7
112
170
19
110
179
13
90
164
40
102
185
14
99
191
12
2
2
3
2
3
2
1
9
1
1
3
11
3
12
5
13
2
11
2
15
2
12
2
12
3
11
4
11
3
11
303
302
299
304
300
303
303
303
302
303
Question 17: The Registration Staff Members are Courteous
2.31%
0.66%
35.64%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
61.39%
Question 18: The Registration Staff Members are Helpful
3.64%
0.66%
36.75%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
58.94%
Question 19: The Registration Staff Members Provide Accurate
Information
5.02% 1.00%
34.78%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
59.20%
Question 20: The Registration Process is Easy
5.26%
0.66%
35.53%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
58.55%
Question 21: The Registration Process is Efficient
2.33% 1.00%
34.67%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
62.00%
Question 22: The Schedule of Classes is Easy to Use
6.27% 0.66%
36.96%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
56.11%
Question 23: The Schedule of Classes Provides Accurate Information
4.29%
0.33%
36.30%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
59.08%
Question 24: I am Able to Get the Classes I Need with Little Difficulty
13.20%
2.97%
29.70%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
54.13%
Question 25: The Registration Process is Available at Convenient
Times
4.64%
0.33%
33.77%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
61.26%
Question 26: Overall, I am Satisfied with the Registration Process
3.96% 0.33%
32.67%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
63.04%
This item used for reporting on CAPP
Q28 -- My academic advisor is
helpful
Q29 -- My academic advisor
provides accurate information
Q30 -- My academic advisor
offers useful career advice
Q31 -- My academic advisor is
available at convenient times
Q32 -- Overall, I am satisfied
with the advising process
STRONGLY
AGREE
AGREE
DISAGREE
STRONGLY
DISAGREE
NOT
APPLICABLE
LEFT BLANK
TOTAL
APPLICABLE
RESPONSES
Q27 -- My academic advisor is
courteous
STUDENT RESPONSES
ADVISING
135
124
5
131
125
6
130
119
12
124
116
18
118
131
9
129
121
12
4
6
5
5
5
5
38
11
38
11
39
12
43
11
41
13
39
11
268
268
266
263
263
267
Question 27: My Academic Advisor is Courteous
1.87%
46.27%
1.49%
50.37%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
Question 28: My Academic Advisor is Helpful
2.24%
2.24%
48.88%
46.64%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
Question 29: My Academic Advisor Provides Accurate Information
4.51%
1.88%
48.87%
44.74%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
Question 30: My Academic Advisor Offers Useful Career Advice
6.84%
1.90%
47.15%
44.11%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
Question 31: My Academic Advisor is Available at Convenient Times
3.42%
1.90%
44.87%
49.81%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
Question 32: Overall, I am Satisfied with the Advising Process
4.49% 1.87%
48.31%
45.32%
This item used for reporting on CAPP
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
Q35 -- The college labs
helped to improve my
study skills
Q36 -- Tutors are available
for a variety of courses
89
151
21
92
150
16
80
124
41
64
147
19
75
143
37
77
165
24
3
4
8
8
11
3
51
2
53
2
63
1
79
0
49
2
48
0
264
262
253
238
266
269
satisfied with the college
labs and academic
support
Q37 -- The college labs are
open
at convenient
times
Q
,
Q34 -- The staff in college
labs are helpful
STRONGLY
AGREE
AGREE
DISAGREE
STRONGLY
DISAGREE
NOT
APPLICABLE
LEFT BLANK
TOTAL
APPLICABLE
RESPONSES
Q33 -- The staff in college
labs are courteous
STUDENT RESPONSES
INSTRUCTIONAL LABS
Question 33: The Staff in College Labs are Courteous
7.95%
1.14%
33.71%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
57.20%
Question 34: The Staff in College Labs are Helpful
6.11% 1.53%
35.11%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
57.25%
Question 35: The College Labs Helped to Improve my Study Skills
3.16%
16.21%
31.62%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
49.01%
Question 36: Tutors are Available for a Variety of Courses
7.98%
3.36%
26.89%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
61.76%
Question 37: The College Labs are Open at Convenient Times
4.14%
13.91%
28.20%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
53.76%
Question 38: Overall, I am Satisfied with the College Labs and
Academic Support
8.92%
1.12%
28.62%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
61.34%
This item used for reporting in CAPP
Q40 -- The financial aid office
staff members are helpful
Q41 -- The financial aid office
staff members provide
accurate information
Q42 -- The application for
financial aid is easy to
complete
Q43 -- The financial aid
application process is efficient
Q44 -- The financial aid office
is open at convenient times
Q45 -- Overall, I am satisfied
with the financial aid
application process
STRONGLY
AGREE
AGREE
DISAGREE
STRONGLY
DISAGREE
NOT
APPLICABLE
LEFT BLANK
TOTAL
APPLICABLE
RESPONSES
Q39 -- The financial aid office
staff members are courteous
STUDENT RESPONSES
FINANCIAL AID
96
114
16
89
122
19
87
129
13
80
121
24
82
132
15
87
135
8
86
125
15
7
3
3
7
5
2
5
84
0
84
0
85
0
85
0
83
0
85
0
86
0
233
233
232
232
234
232
231
Question 39: The Financial Aid Office Staff Members are Courteous
6.87%
3.00%
41.20%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
48.93%
Question 40: The Financial Aid Office Staff Members are Helpful
8.15%
1.29%
38.20%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
52.36%
Question 41: The Financial Aid Office Staff Members Provide
Accurate Information
8.15%
1.29%
38.20%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
52.36%
Question 42: The Application for Financial Aid is Easy to Complete
10.34%
3.02%
34.48%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
52.16%
Question 43: The Financial Aid Application Process is Efficient
6.41%
2.14%
35.04%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
56.41%
Question 44: The Financial Aid Office is Open at Convenient Times
3.45%
0.86%
37.50%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
58.19%
Question 45: Overall, I am satisfied with the Financial Aid Application
Process
6.49%
2.16%
37.23%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
54.11%
This item used for reporting on CAPP
Q47 -- The book store staff
members are helpful
Q48 -- The book store staff
members provide accurate
information
Q49 -- The book store stocks
enough copies of textbooks
required for courses
Q50 -- The book store has an
adequate variety of school
supplies
Q51 -- The book store has an
adequate variety of other
products
Q52 -- The book store's prices
are reasonable
Q53 -- The book store is open at
convenient times
Q54 -- Overall, I am satisfied
with the book store
STRONGLY
AGREE
AGREE
DISAGREE
STRONGLY
DISAGREE
NOT
APPLICABLE
LEFT BLANK
TOTAL
APPLICABLE
RESPONSES
Q46 -- The book store staff
members are courteous
STUDENT RESPONSES
BOOK STORE
143
133
6
142
136
7
127
144
11
89
144
45
109
162
7
108
165
7
64
132
63
96
176
12
103
171
10
5
2
4
9
4
4
28
4
4
11
19
11
19
12
19
11
19
14
21
12
21
11
19
10
19
10
19
287
287
286
287
282
284
287
288
288
Question 46: The Book Store Staff Members are Courteous
2.09%
1.74%
49.83%
46.34%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
Question 47: The Book Store Staff Members are Helpful
2.44%
0.70%
49.48%
47.39%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
Question 48: The Book Store Staff Members Provide Accurate
Information
3.85%
1.40%
44.41%
50.35%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
Question 49: The Book Store Stocks Enough Copies of Textbooks
Required for Courses
15.68%
3.14%
31.01%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
50.17%
Question 50: The Book Store has an Adequate Variety of School
Supplies
2.48%
1.42%
38.65%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
57.45%
Question 51: The Book Store has an Adequate Variety of Other
Products
2.46%
1.41%
38.03%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
58.10%
Question 52: The Book Store's Prices are Reasonable
9.76%
22.30%
21.95%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
45.99%
Question 53: The Book Store is Open at Convenient Times
4.17% 1.39%
33.33%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
61.11%
Question 54: Overall, I am Satisfied with the Book Store
3.47%
1.39%
35.76%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
59.38%
Used this item for reporting on CAPP
Q56 -- The business office staff
members are helpful
Q57 -- The business office staff
members provide accurate
information
Q58 -- Bills for tuition and fees
are clear and accurate
Q59 -- Reminders for tuition/fee
balances are sent in a timely
manner
Q60 -- The process for paying
bills is convenient
Q61 -- The business office is
open at convenient times
Q62 -- Overall, I am satisfied
with the services of the
business office
STRONGLY
AGREE
AGREE
DISAGREE
STRONGLY
DISAGREE
NOT
APPLICABLE
LEFT BLANK
TOTAL
APPLICABLE
RESPONSES
Q55 -- The business office staff
members are courteous
STUDENT RESPONSES
BUSINESS OFFICE
86
138
9
88
134
10
83
144
5
87
144
8
81
128
9
87
137
4
84
147
6
88
140
10
2
2
2
1
3
2
1
1
61
21
62
21
62
21
56
21
75
21
65
22
57
22
56
22
235
234
234
240
221
230
238
239
Question 55: The Business Office Staff Members are Courteous
3.83%
0.85%
36.60%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
58.72%
Question 56: The Business Office Staff Members are Helpful
4.27%
0.85%
37.61%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
57.26%
Question 57: The Business Office Staff Members Provide Accurate
Information
2.14%
0.85%
35.47%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
61.54%
Question 58: Bills for Tuition and Fees are Clear and Accurate
3.33% 0.42%
36.25%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
60.00%
Question 59: Reminders for Tuition/Fee Balances are Sent in a Timely
Manner
4.07%
1.36%
36.65%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
57.92%
Question 60: The Process for Paying Bills is Convenient
1.74%
0.87%
37.83%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
59.57%
Question 61: The Business Office is Open at Convenient Times
2.52%
0.42%
35.29%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
61.76%
Question 62: Overall, I am Satisfied with the Services of the Business
Office
4.18%
0.42%
36.82%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
58.58%
Item used in reporting on CAPP
Q64 -- The college offers a
variety of recreational
activities
Q65 -- The college offers a
variety of cultural activities
Q66 - The college offers a
variety of student
organizations
Q67 -- I feel connected to this
college
Q68 -- Out-of-class college
activities are offered at
convenient times
Q69 - Overall, I am satisfied
with out-of-class college
activities
STRONGLY
AGREE
AGREE
DISAGREE
STRONGLY
DISAGREE
NOT
APPLICABLE
LEFT BLANK
TOTAL
APPLICABLE
RESPONSES
Q63 -- The college offers a
variety of sports
STUDENT RESPONSES
STUDENT ACTIVITIES
33
92
82
42
125
65
46
138
42
59
157
31
53
124
64
51
122
40
54
127
46
38
20
19
11
30
16
14
67
5
60
5
67
5
54
5
41
5
83
5
71
5
245
252
245
258
271
229
241
Question 63: The College Offers a Variety of Sports
15.51%
13.47%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
33.47%
37.55%
Question 64: The College Offers a Variety of Recreational Activities
7.94%
16.67%
25.79%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
49.60%
Question 65: The College Offers a Variety of Cultural Activities
7.76%
18.78%
17.14%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
56.33%
Question 66: The College Offers a Variety of Student Organizations
12.02%
4.26%
22.87%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
60.85%
Question 67: I Feel Connected to this College
11.07%
19.56%
23.62%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
45.76%
Question 68: Out-of-Class College Activities are Offered at
Convenient Times
6.99%
22.27%
17.47%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
53.28%
Question 69: Overall, I am Satisfied with Out-of-Class College
Activities
5.81%
22.41%
19.09%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
52.70%
Item used for reporting on CAPP
Q71 -- The other resource materials
in the library are in good condition
Q72 -- The library has the books I
need
Q73 -- The library has the other
resource materials I need
Q74 -- Overall, I am satisfied with the
library's collections
Q75 -- The library is open at
convenient times
Q76 -- The library staff members are
helpful
Q77 -- The library staff members
provide accurate information
Q78 -- The library staff members are
courteous
Q79 -- The library staff members are
friendly
Q80 -- The copying machines in the
library are in good working order
Q81 -- The library has quiet places to
study
Q82 -- Overall, I am satisfied with the
library's services
Q83 -- The library's cataloging
system is easy to use
Q84 -- Overall, the library's
electronic information access meets
student needs
STRONGLY
AGREE
AGREE
DISAGREE
STRONGLY
DISAGREE
NOT
APPLICABLE
LEFT BLANK
TOTAL
APPLICABLE
RESPONSES
Q70 -- The books in the library are in
good condition
STUDENT RESPONSES
LIBRARY
81
155
3
85
163
5
74
156
13
82
163
9
82
159
8
91
158
12
95
164
6
100
156
2
103
157
5
102
159
3
76
148
6
96
162
3
95
169
2
80
143
5
100
154
9
1
1
3
2
3
5
0
3
0
1
0
2
1
2
2
72
5
58
5
66
5
56
5
60
5
46
5
47
5
51
5
47
5
46
6
82
5
48
6
45
5
81
6
47
5
240
254
246
256
252
266
265
261
265
265
230
263
267
230
265
Question 70: The Books in the Library are in Good Condition
1.25% 0.42%
33.75%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
64.58%
Question 71: The Other Resource Materials in the Library are in Good
Condition
1.97%
0.39%
33.46%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
64.17%
Question 72: The Library has the Books I Need
5.28% 1.22%
30.08%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
63.41%
Item used for reporting on CAPP
Question 73: The Library has the Other Resource Materials I Need
3.52%
0.78%
32.03%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
63.67%
Question 74: Overall, I am Satisfied with the Library's Collections
3.17% 1.19%
32.54%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
63.10%
Question 75: The Library is Open at Convenient Times
4.51% 1.88%
34.21%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
59.40%
Question 76: The Library Staff Members are Helpful
2.26%
0.00%
35.85%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
61.89%
Question 77: The Library Staff Members Provide Accurate Information
0.77%
1.15%
38.31%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
59.77%
Question 78: The Library Staff Members are Courteous
1.89%
0.00%
38.87%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
59.25%
Question 79: The Library Staff Members are Friendly
1.13%
0.38%
38.49%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
60.00%
Question 80: The Copying Machines in the Library are in Good
Working Order
2.61% 0.00%
33.04%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
64.35%
Question 81: The Libary has Quiet Places to Study
1.14%
0.76%
36.50%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
61.60%
Question 82: Overall, I am Satisfied with the Library's Services
0.75% 0.37%
35.58%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
63.30%
Item used for Reporting on CAPP
Question 83: The Library's Cataloging System is Easy to Use
2.17%
0.87%
34.78%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
62.17%
Question 84: Overall, the Library's Electronic Information Access
(Internet, Virtual Libraries) Meets Student Needs
3.40%
0.75%
37.74%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
58.11%
Item used for reporting on CAPP
Q86 -- Classrooms are well-lighted
Q87 -- Visuals used in teaching are
easy to see
Q88 -- Classroom seating is
comfortable
Q89 -- Classroom seating is
convenient for taking notes
Q90 -- Overall, I am satisfied with the
quality of the classrooms
Q91 -- Laboratories are adequate in
size to accommodate most classes
Q92 -- Laboratories are wellfurnished with up-to-date materials
Q93 -- The equipment in laboratories
is in good working order
Q94 -- Overall, I am satisfied with the
quality of the laboratories
Q95 -- Computer technology is used
in many classrooms and laboratories
Q96 -- The courses I take have the
necessary equipment for learning
Q97 -- The equipment needed in
courses I take is in good working
order
Q98 -- Overall, I am satisfied with the
quality of the equipment for learning
STRONGLY
AGREE
AGREE
DISAGREE
STRONGLY
DISAGREE
NOT
APPLICABLE
LEFT BLANK
TOTAL
APPLICABLE
RESPONSES
Q85 -- Classrooms are adequate in
size to accommodate most classes
STUDENT RESPONSES
INSTRUCTION
90 92
187 191
15 10
89
186
15
61
142
66
64
166
42
70
184
33
66
165
10
56
159
15
62
179
10
58
184
10
70
172
25
75
198
10
78
194
11
74
181
12
2
1
2
25
24
6
3
3
3
3
5
4
2
1
2
21
2
21
4
21
2
21
3
18
4
20
34
39
34
50
45
18
40
22
25
20
12
18
11
21
10
39
294 294
292
294
296
293
244
233
254
255
272
287
285
268
Question 85: Classrooms are Adequate in Size to Accommodate Most
Classes
5.10%
0.68%
30.61%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
63.61%
Question 86: Classrooms are Well-Lighted
3.40%
0.34%
31.29%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
64.97%
Question 87: Visuals Used in Teaching are Easy to See
5.14%
0.68%
30.48%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
63.70%
Question 88: Classroom Seating is Comfortable
8.50%
20.75%
22.45%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
48.30%
Question 89: Classroom Seating is Convenient for Taking Notes
8.11%
21.62%
14.19%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
56.08%
Question 90: Overall, I am Satisfied with the Quality of the
Classrooms
11.26%
2.05%
23.89%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
62.80%
Item used for reporting on CAPP
Question 91: Laboratories are Adequate in Size to Accommodate
Most Classes
4.10%
1.23%
27.05%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
67.62%
Question 92: Laboratories are Well-Furnished with Up-to-Date
Materials
1.29%
6.44%
24.03%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
68.24%
Question 93: The Equipment in Laboratories is in Good Working
Order
3.94%
1.18%
24.41%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
70.47%
Question 94: Overall, I am Satisfied with the Quality of the
Laboratories
3.92%
1.18%
22.75%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
72.16%
Item used for reporting on CAPP
Question 95: Computer Technology is Used in Many Classrooms and
Laboratories
9.19%
1.84%
25.74%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
63.24%
Question 96: The Courses I Take have the Necessary Equipment for
Learning
1.39%
3.48%
26.13%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
68.99%
Question 97: The Equipment Needed in Courses I take is in Good
Working Order
3.86%
0.70%
27.37%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
68.07%
Question 98: Overall, I am Satisfied with the Quality of Equipment for
Learning
4.48%
0.37%
27.61%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
67.54%
Item used for reporting on CAPP
Q100 -- College security
officers patrol the campus
regularly
Q101 -- College security
officers respond quickly to
emergencies
Q102 -- The building areas
are well lighted
Q103 -- The parking lots are
well lighted
Q104 -- Emergency call
boxes are available at
convenient locations
Q105 -- Overall, I feel safe
while I am at college
STRONGLY
AGREE
AGREE
DISAGREE
STRONGLY
DISAGREE
NOT
APPLICABLE
LEFT BLANK
TOTAL
APPLICABLE
RESPONSES
Q99 -- College security
officers are helpful
STUDENT RESPONSES
SAFETY AND SECURITY
80
171
16
85
166
33
71
135
19
89
186
19
79
175
30
58
121
40
93
194
15
9
5
6
4
9
18
4
38
3
25
3
83
3
16
3
21
3
74
6
6
5
276
289
231
298
293
237
306
Question 99: College Security Officers are Helpful
3.26%
5.80%
28.99%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
61.96%
Question 100: College Security Officers Patrol the Campus Regularly
11.42%
1.73%
29.41%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
57.44%
Question 101: College Security Officers Respond Quickly to
Emergencies
8.23%
2.60%
30.74%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
58.44%
Question 102: The Building Areas are Well Lighted
6.38%
1.34%
29.87%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
62.42%
Question 103: The Parking Lots are Well Lighted
3.07%
10.24%
26.96%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
59.73%
Question 104: Emergency Call Boxes are Available at Convenient
Locations
7.59%
24.47%
16.88%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
51.05%
Question 105: Overall, I Feel Safe While I am at College
4.90% 1.31%
30.39%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
63.40%
Item used for reporting on CAPP
Q107 -- The grounds
contribute to an appropriate
college environment
Q108 -- Overall, the college is
an attractive place to go to
school
Q109 -- College buildings are
well maintained
Q110 -- College grounds are
well maintained
Q111 -- College buildings are
clean
Q112 -- College grounds are
clean
Q113 -- Overall I am satisfied
with the maintenance at the
college
Q114 -- Overall, I am satisfied
with the appearance of the
college
STRONGLY
AGREE
AGREE
DISAGREE
STRONGLY
DISAGREE
NOT
APPLICABLE
LEFT BLANK
TOTAL
APPLICABLE
RESPONSES
Q106 -- The buildings
contribute to an appropriate
college environment
STUDENT RESPONSES
APPEARANCE OF COLLEGE
83
208
15
83
202
19
79
186
35
76
190
32
81
204
17
73
204
24
80
209
16
77
208
20
79
207
20
2
3
7
9
5
7
4
3
3
6
3
7
3
6
4
6
4
6
4
5
4
4
4
4
5
4
4
308
307
307
307
307
308
309
308
309
Question 106: The Buildings Contribute to an Appropriate College
Environment
4.87%
0.65%
26.95%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
67.53%
Question 107: The Grounds Contribute to an Appropriate College
Environment
0.98%
6.19%
27.04%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
65.80%
Question 108: Overall, the College is an Attractive Place to go to
School
11.40%
2.28%
25.73%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
60.59%
Question 109: College Buildings are Well Maintained
2.93%
10.42%
24.76%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
61.89%
Question 110: College Grounds are Well Maintained
1.63%
5.54%
26.38%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
66.45%
Question 111: College Buildings are Clean
7.79%
2.27%
23.70%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
66.23%
Question 112: College Grounds are Clean
1.29%
5.18%
25.89%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
67.64%
Question 113: Overall, I am Satisfied with the Maintenance at the
College
0.97%
6.49%
25.00%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
67.53%
Item used for reporting on CAPP
Question 114: Overall, I am Satisfied with the Appearance of the
College
0.97%
6.47%
25.57%
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
66.99%
Item used for reporting on CAPP
% STRONGLY AGREE
% AGREE
% DISAGREE
% STRONGLY DISAGREE
Q85 -- Classrooms
are adequate in size
to accommodate
most classes
Q86 -- Classrooms
are well-lighted
Q87 -- Visuals used in
teaching are easy to
see
Q88 -- Classroom
seating is
comfortable
Q89 -- Classroom
seating is convenient
for taking notes
Q90 -- Overall, I am
satisfied with the
quality of the
classrooms
STRONGLY AGREE
AGREE
DISAGREE
STRONGLY DISAGREE
NOT APPLICABLE
LEFT BLANK
TOTAL RESPONDING SA/A/D/SD
90
187
15
2
2
21
294
92
191
10
1
2
21
294
89
186
15
2
4
21
292
61
142
66
25
2
21
294
64
166
42
24
3
18
296
70
184
33
6
4
20
293
30.61% 31.29% 30.48% 20.75%
63.61% 64.97% 63.70% 48.30%
5.10% 3.40% 5.14% 22.45%
0.68% 0.34% 0.68% 8.50%
21.62%
56.08%
14.19%
8.11%
23.89%
62.80%
11.26%
2.05%
Q91 -- Laboratories
are adequate in size
to accommodate
most classes
Q92 -- Laboratories
are well-furnished
with up-to-date
materials
Q93 -- The equipment
in laboratories is in
good working order
Q94 -- Overall, I am
satisfied with the
quality of the
laboratories
Q95 -- Computer
technology is used in
many classrooms
and laboratories
Q96 -- The courses I
take have the
necessary equipment
for learning
Q97 -- The equipment
needed in courses I
take is in good
working order
Q98 -- Overall, I am
satisfied with the
quality of the
equipment for
learning
66
165
10
3
34
39
244
56
159
15
3
34
50
233
62
179
10
3
45
18
254
58
184
10
3
40
22
255
70
172
25
5
25
20
272
75
198
10
4
12
18
287
78
194
11
2
11
21
285
74
181
12
1
10
39
268
27.05%
67.62%
4.10%
1.23%
24.03%
68.24%
6.44%
1.29%
24.41%
70.47%
3.94%
1.18%
22.75%
72.16%
3.92%
1.18%
25.74%
63.24%
9.19%
1.84%
26.13%
68.99%
3.48%
1.39%
27.37%
68.07%
3.86%
0.70%
27.61%
67.54%
4.48%
0.37%
29.41%
57.44%
11.42%
1.73%
Q105 -- Overall, I feel
safe while I am at
college
% STRONGL 28.99%
% AGREE
61.96%
% DISAGREE 5.80%
% STRONGL 3.26%
Q104 -- Emergency
call boxes are
available at
convenient locations
Q101 -- College
security officers
respond quickly to
emergencies
71
135
19
6
83
3
231
Q103 -- The parking
lots are well lighted
Q100 -- College
security officers
patrol the campus
regularly
85
166
33
5
25
3
289
Q102 -- The building
areas are well lighted
Q99 -- College
security officers are
helpful
80
171
16
9
38
3
276
89
186
19
4
16
3
298
79
175
30
9
21
3
293
58
121
40
18
74
6
237
93
194
15
4
6
5
306
30.74% 29.87% 26.96%
58.44% 62.42% 59.73%
8.23% 6.38% 10.24%
2.60% 1.34% 3.07%
24.47%
51.05%
16.88%
7.59%
30.39%
63.40%
4.90%
1.31%
% STRON
% AGREE
% DISAGR
% STRON
Q109 -- College
buildings are well
maintained
Q110 -- College
grounds are well
maintained
76
190
32
9
6
4
307
81
204
17
5
6
4
307
26.95%
67.53%
4.87%
0.65%
27.04%
65.80%
6.19%
0.98%
25.73%
60.59%
11.40%
2.28%
Q113 -- Overall I am
satisfied with the
maintenance at the
college
Q108 -- Overall, the
college is an
attractive place to go
to school
79
186
35
7
6
4
307
Q112 -- College
grounds are clean
Q107 -- The grounds
contribute to an
appropriate college
environment
83
202
19
3
7
3
307
Q111 -- College
buildings are clean
Q106 -- The buildings
contribute to an
appropriate college
environment
83
208
15
2
6
3
308
73
204
24
7
5
4
308
80
209
16
4
4
4
309
77
208
20
3
4
5
308
24.76% 26.38% 23.70% 25.89%
61.89% 66.45% 66.23% 67.64%
10.42% 5.54% 7.79% 5.18%
2.93% 1.63% 2.27% 1.29%
25.00%
67.53%
6.49%
0.97%
79
207
20
3
4
4
309
25.57%
66.99%
6.47%
0.97%
Q114 -- Overall, I am
satisfied with the
appearance of the
college