College
Accountability and
Performance Profile Student Satisfaction Survey
CALHOUN COMMUNITY COLLEGE Coordinated by
Office of Planning, Research and Grants
Administered March 2010
CAPP
ABSTRACT Student Satisfaction Survey
Conducted Spring Semester, 2010
The Student Satisfaction Survey was administered on March 8–11, 2010 to a total
of 785 Calhoun students in 41 classes—446 students from the
Huntsville/Research Park Campus participated, and 336 students from the
Decatur Campus participated. Three students did not indicate which campus they
attended. The total number of students responding represents a statistically
significant sample at the 95 percent confidence level with a 5 percent margin of
error.
Purpose of the Study: The Student Satisfaction Survey was administered
primarily for the purpose of obtaining data to improve college services. The survey
also supports the College’s participation in the statewide CAPP (College
Accountability and Performance Profile) report and supports institutional
effectiveness by providing systematic assessment of college functions.
Methods: The survey instrument for the student satisfaction study was
developed by the Alabama Department of Postsecondary Education to support the
College Accountability and Performance Profile (CAPP) Report. Calhoun first
administered this survey in Spring, 2006. This report contains data reflecting the
fifth annual application of the instrument. The survey instrument was modified
slightly in 2008 to add questions regarding student satisfaction with instruction and
to delete a question regarding location of safety call boxes (Calhoun does not
have them) and to delete a question regarding the variety of sports the College
offers (Calhoun offers only baseball and softball).
For the Spring 2010 survey, faculty were notified that March 8 – 11 was
designated for assessment purposes. During this week, CAPP Student
Satisfaction surveys, CCSSE surveys, and CAAP assessments were
administered. Classes were carefully selected to ensure responses from students
taking day and evening classes as well as classes at both sites. For the CAPP
Student Satisfaction Survey, faculty were asked to distribute the survey in their
classes and encourage students to complete them.
1
Timeline: The surveys were administered on March 8 – 11. The following
timeline describes activities leading to up to March 8.
January 28 –Vice President for Instruction and Student Success sends memo to
all faculty announcing spring semester assessment dates.
February 1 – Calhoun Bulletin contains remarks from President, Dr. Marilyn Beck,
announcing Assessment Week.
February 9 – The Dean for Planning and Research sends an email to all
instructors for whom classes were selected for the CAPP survey; email identified
the course title and section number for requested classes. (Hard copy followed
through campus mail.)
February 17 – Assessment Week promo starts to run on all flat screens for
students to see.
March 1 – Assessment week article in Calhoun’s Bulletin for faculty and staff
March 8 – Assessment week article in Calhoun’s Bulletin for faculty and staff
March 8 – Assessment begins
Study Limitations: Students were asked to respond to questions specific to
the site at which they were completing the survey. However, some students take
courses at both locations and/or the day and evening. Students may find it difficult
to distinguish between their satisfaction among various sites. For these reasons,
the “all students” portion of these results is used for statewide CAPP reporting.
Suggestions for Future Surveying: The Student Satisfaction Survey should
be administered annually during the Spring semester until sufficient data has been
collected to establish a trend. In the interest of protecting student instruction time,
the survey should then be placed on a rotation schedule with CCSSE and CAAP
which would allow the survey to be conducted every three years.
Reporting Results: Charts are provided indicating students’ overall satisfaction
with overall services of the college, as well as services specific to the Decatur and
Huntsville campuses. Summary data tables are provided for the All Students,
Decatur Campus Students, and Huntsville/Research Park Students. Comments
submitted by students during the survey process are shared directly with the areas
to which they are related. All charts and summary data tables are published on
the College’s Planning and Research Website at
http://www.calhoun.edu/Planning/.
Using Results for Improvement: Each administrative leader of the units
addressed in the survey receives a copy of results related to his/her area along
with any student comments provided. The President’s Staff receives a complete
copy of all area results. These results are studied and analyzed during
department and staff meetings to prompt improvement in services.
Acknowledgements: Thanks to faculty who allowed disruption of their classes
and to the students who participated in the survey.
2
Summary of Findings Student Satisfaction Survey
Conducted Spring Semester, 2010
The following statements highlight areas where students indicated noticeably strong
satisfaction or dissatisfaction. These results are reported both for the compiled results
for all students and by individual site. The items listed in “Areas of Greatest
Satisfaction” were those for which 97% or more of the respondents indicated they either
“agreed” or “strongly agreed” with the statement. The items listed in “Areas of Least
Satisfaction” were those for which 50% or more of the respondents indicated they either
“disagreed” or “strongly disagreed” with the statement. Items that received 90% or
above or 50% or below across all questions related to the area were also identified as
areas of “great satisfaction” or “least satisfaction.”
ALL STUDENTS Areas of Greatest Satisfaction
Admissions All questions had a 90% or above satisfaction rating
Academic Support Services o “The staff in college labs are helpful.” (98%)
Instruction o “The quality of instruction I receive in most of my classes is excellent.”
(97%)
Business Office All questions had a 90% or above satisfaction rating
o “The Business Office is open at convenient times.” (97%)
Library All questions had a 90% or above satisfaction rating
o “Books in the library are in good condition.” (98%)
o “The other resource materials in the Library are in good condition.” (97%)
o “The Library staff members are helpful.” (98%)
o “The Library staff members provide accurate information.” (98%)
o “The Library staff members are courteous.” (97%)
o “The copying machines in the Library are in good working order.” (97%)
o “The Library has quiet places to study.” (98%)
o “Overall, I am satisfied with the Library’s services.” (98%)
o “Overall, the Library’s electronic information access (Internet, Virtual
Libraries) meets student needs.” (98%)
3
Classrooms, Laboratories, and Equipment for Learning o “Overall, I am satisfied with the quality of the laboratories.” (98%)
o “The courses I take have the necessary equipment for learning.” (97%)
o “Overall, I am satisfied with the quality of the equipment for learning.”
(95%)
Areas of Least Satisfaction
Bookstore o “The Bookstore’s prices are reasonable.” (47%)
DECATUR Areas of Greatest Satisfaction
Academic Support Services o “The staff in college labs are helpful.” (98%)
Instruction o “The quality of instruction I received in most of my classes is excellent.”
(98%)
Library All questions had a 90% or above satisfaction rating
o “The books in the library are in good condition.” (99%)
o “The other resource materials in the Library are in good condition.” (99%)
o “The Library is open at convenient times.” (97%)
o “The Library staff members are helpful.” (99%)
o “The Library staff members provide accurate information.” (99%)
o “The Library staff members are courteous.” (98%)
o “The Library staff members are friendly.” (98%)
o “The copying machines in the Library are in good working order.” (97%)
o “The Library has quiet places to study.” (99%)
o “Overall, I am satisfied with the Library’s services.” (99%)
o “The Library’s cataloging system is easy to use.” (98%)
o “Overall, the Library's Electronic Information Access (Internet, Virtual
Libraries) Meets Student Needs.” (98%)
4
Classrooms, Laboratories, and Equipment for Learning All questions had a 90% or above satisfaction rating
o “Classrooms are well-lighted.” (99%)
o “Classroom seating is convenient for taking notes.” (98%)
o “Overall, I am satisfied with the quality of the classrooms.” (99%)
o “Laboratories are well-furnished with up-to-date materials.” (98%)
o “The equipment in laboratories is in good working order.” (99%)
o “Overall, I am satisfied with the quality of the laboratories.” (99%)
o “Computer technology is used in many classrooms and laboratories.”
(99%)
o “The courses I take have the necessary equipment for learning.” (99%)
o “Overall, I am satisfied with the quality of the equipment for learning.”
(99%)
College Security, Appearance, and Maintenance All questions had a 90% or above satisfaction rating
o “The building areas are well lighted.” (97%)
o “The buildings contribute to an appropriate college environment.” (98%)
o “The grounds contribute to an appropriate college environment.” (98%)
o “Overall, the College is an attractive place to go to school.” (97%)
o “College buildings are well maintained.” (97%)
o “College grounds are well maintained.” (98%)
o “College buildings are clean.” (98%)
o “College grounds are clean.” (99%)
o “Overall, I am satisfied with the maintenance of the college.” (99%)
o “Overall, I am satisfied with the appearance of the college.” (99%)
Areas of Least Satisfaction
Book Store o “The book store prices are reasonable.” (34%)
HUNTSVILLE Areas of Greatest Satisfaction
Admissions All questions had a 90% or above satisfaction rating
o “The application for admission was easy to complete.” (98%)
o “Overall, I am satisfied with the admissions process.” (97%)
Orientation o “The Orientation included topics that were relevant.” (97%)
Registration o “The registration staff members are courteous.” (97%)
o “The registration staff members are helpful.” (97%)
5
Advising o “My academic advisor is courteous.” (98%)
Academic Support Services o “The staff in college labs are courteous.” (97%)
o “The staff in college labs are helpful.” (98%)
Instruction o “Overall, I am satisfied with the quality of instruction.” (97%)
Book Store o “The book store staff members are helpful.” (99%)
o “The book store has an adequate variety of school supplies.” (98%)
Business Office All questions had a 90% or above satisfaction rating
o “The Business Office staff members are courteous.” (98%)
o “The Business Office staff members are helpful.” (99%)
o “The Business Office staff members provide accurate information.” (98%)
o “The process for paying bills is efficient.” (97%)
o “The Business Office is open at convenient times.” (98%)
Library o “The books in the library are in good condition.” (97%)
o “The library staff members are helpful.” (97%)
o “The library staff members provide accurate information.” (97%)
o “The library staff members are courteous.” (97%)
o “The copying machines in the library are in good working order.” (97%)
o “The library has quiet places to study.” (98%)
o “Overall, I am satisfied with the library’s services.” (97%)
o “Overall, the library’s electronic information access (Internet, Virtual
Libraries) meets student needs.” (97%)
Areas of Least Satisfaction
There were no areas for which 50% of the students responding indicated
they “disagreed” or “strongly disagreed” with the statement.
6
2010 CAPP Student Satisfaction Results
ALL STUDENTS
The Admissions Office staff
members are helpful.
The Admissions Office staff
members provide accurate
information.
The application for admission was
easy to complete.
The admissions process was
efficient.
The Admissions Office is open at
convenient times.
Overall, I am satisfied with the
admissions process.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
1
250
481
36
7
8
3
2
233
488
47
6
8
3
3
197
498
64
4
18
4
4
324
411
40
1
5
4
5
258
470
46
0
6
5
6
218
492
58
6
8
3
7
248
501
27
2
4
3
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
785
782
785
782
785
781
785
781
785
780
785
782
785
782
774
774
763
776
774
774
778
% Agree or Strongly Agree
% Disagree or Strongly Disagree
94%
93%
91%
95%
94%
92%
96%
6%
7%
9%
5%
6%
8%
4%
Admissions
The Admissions Office staff
members are courteous.
ADMISSIONS
1
2010 CAPP Student Satisfaction Results
ALL STUDENTS
The Orientation included topics that
were relevant.
The Orientation provided me with
useful guidance about my college
goals.
The Orientation helped me become
familiar with the campus.
The Orientation provided
information about important
resources for student assistance.
The Orientation helped with study
skills
The Orientation helped with time
management.
The Orientation was scheduled at
convenient times.
Overall, the Orientation was a
valuable experience for me.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
8
133
248
37
12
347
8
9
121
277
18
13
348
8
10
141
228
45
13
350
8
11
107
225
75
14
356
8
12
119
273
23
11
350
9
13
84
216
89
29
359
8
14
82
211
89
28
365
10
15
110
268
34
13
351
9
16
112
245
46
16
358
8
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
785
777
785
777
785
777
785
777
785
776
785
777
785
775
785
776
785
777
430
429
427
421
426
418
410
425
419
% Agree or Strongly Agree
% Disagree or Strongly Disagree
89%
93%
86%
79%
92%
72%
71%
89%
85%
11%
7%
14%
21%
8%
28%
29%
11%
15%
Orientation
The Orientation included topics that
were important.
ORIENTATION
2
2010 CAPP Student Satisfaction Results
ALL STUDENTS
The Registration staff members are
helpful.
The Registration staff members
provide accurate information.
The Registration process was easy.
The Registration process is efficient.
The schedule of classes is easy to
use.
The schedule of classes provides
accurate information.
I am able to get the classes I need
with little difficulty.
The registration process is available
at convenient times.
Overall, I am satisfied with the
registration process.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
17
197
528
25
4
12
19
18
195
527
30
2
12
19
19
197
500
55
1
12
20
20
203
478
75
2
7
20
21
191
494
72
1
7
20
22
203
484
66
6
6
20
23
201
486
70
3
5
20
24
152
393
166
45
10
19
25
174
495
82
6
8
20
26
181
509
53
2
18
22
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
785
766
785
766
785
765
785
765
785
765
785
765
785
765
785
766
785
765
785
763
754
754
753
758
758
759
760
756
757
745
% Agree or Strongly Agree
% Disagree or Strongly Disagree
96%
96%
93%
90%
90%
91%
90%
72%
88%
93%
4%
4%
7%
10%
10%
9%
10%
28%
12%
7%
Registration
The Registration staff members are
courteous.
REGISTRATION
3
2010 CAPP Student Satisfaction Results
ALL STUDENTS
My academic advisor is helpful.
My academic advisor provides
accurate information.
My academic advisor offers useful
career advice.
My academic advisor is available at
convenient times.
I seldom get the run around when
seeking information.
Overall, I am satisfied with the
advising process.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
27
326
342
26
4
68
19
28
308
327
55
8
68
19
29
292
345
54
7
68
19
30
235
336
98
13
84
19
31
239
369
73
9
76
19
32
238
336
86
29
76
20
33
262
381
48
10
65
19
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
785
766
785
766
785
766
785
766
785
766
785
765
785
766
698
698
698
682
690
689
701
96% 91%
91%
84%
88%
83%
92%
9%
16%
12%
17%
8%
Advising
My academic advisor is courteous.
ADVISING
% Agree or Strongly Agree
% Disagree or Strongly Disagree
4%
4
9%
2010 CAPP Student Satisfaction Results
ALL STUDENTS
The staff in college labs are helpful.
The college labs helped to improve
my study skills.
Tutors are available for a variety of
courses.
The college labs are open at
convenient times.
Overall, I am satisfied with the
college labs and academic support.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
34
197
429
25
3
129
2
35
204
423
9
3
144
2
36
164
378
80
4
157
2
37
102
335
104
10
230
4
38
141
400
95
9
135
5
39
153
442
51
3
133
3
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
785
783
785
783
785
783
785
781
785
780
785
782
654
639
626
551
645
649
% Agree or Strongly Agree
% Disagree or Strongly Disagree
96%
98%
87%
79%
84%
92%
4%
2%
13%
21%
16%
8%
Academic Support Services
The staff in college labs are
courteous.
ACADEMIC SUPPORT SERVICES
5
2010 CAPP Student Satisfaction Results
ALL STUDENTS
Faculty care about me as an
individual.
Faculty provide timely feedback
about student progress in a course.
Overall, I am satisfied with the
quality of instruction.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
40
195
512
22
3
48
5
41
141
463
111
8
59
3
42
140
448
129
9
55
4
43
190
513
34
2
43
3
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
785
780
785
782
785
781
785
782
732
723
726
739
% Agree or Strongly Agree
% Disagree or Strongly Disagree
97%
84%
81%
95%
3%
16%
19%
5%
Instruction
The quality of instruction I receive in
most of my classes is excellent.
INSTRUCTION
6
2010 CAPP Student Satisfaction Results
ALL STUDENTS
The Financial Aid office staff
members are helpful.
The Financial Aid office staff
members provide accurate
information.
The application for financial aid is
easy to complete.
The financial aid application process
is efficient.
The Financial Aid office is open at
convenient times.
Overall, I am satisfied with the
financial aid application process.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
44
160
328
43
40
196
18
45
164
295
80
33
195
18
46
160
316
66
32
193
18
47
162
321
60
28
196
18
48
156
314
57
42
198
18
49
146
363
39
20
199
18
50
145
325
65
39
192
19
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
785
767
785
767
785
767
785
767
785
767
785
767
785
766
571
572
574
571
569
568
574
% Agree or Strongly Agree
% Disagree or Strongly Disagree
85%
80%
83%
85%
83%
90%
82%
15%
20%
17%
15%
17%
10%
18%
Financial Aid
The Financial Aid office staff
members are courteous.
FINANCIAL AID
7
2010 CAPP Student Satisfaction Results
ALL STUDENTS
The Book Store staff members are
helpful.
The Book Store staff members
provide accurate information.
The Book Store stocks enough
copies of textbooks required for
courses.
The Book Store has an adequate
variety of school supplies.
The Book Store has an adequate
variety of other products.
The Book Store prices are
reasonable.
The Book Store is open at
convenient times.
Overall, I am satisfied with the Book
Store.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
51
241
434
49
14
19
28
52
251
459
15
13
19
28
53
236
441
27
15
34
32
54
172
340
175
38
32
28
55
230
455
20
13
27
40
56
237
432
34
12
29
41
57
89
251
177
201
38
29
58
190
448
72
28
19
28
59
173
448
93
21
21
29
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
785
757
785
757
785
753
785
757
785
745
785
744
785
756
785
757
785
756
738
738
719
725
718
715
718
738
735
% Agree or Strongly Agree
% Disagree or Strongly Disagree
91%
96%
94%
71%
95%
94%
47%
86%
84%
9%
4%
6%
29%
5%
6%
53%
14%
16%
Book Store
The Book Store staff members are
courteous.
BOOK STORE
8
2010 CAPP Student Satisfaction Results
ALL STUDENTS
The business office staff members
are helpful
The business office staff members
provide accurate information.
Bills for tuition and fees are clear
and accurate.
Reminders for tuition/fee balances
are sent in a timely manner.
The process for paying bills is
efficient.
The business office is open at
convenient times.
Overall, I am satisfied with the
services of the business office.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
60
183
431
13
14
100
44
61
188
422
14
13
104
44
62
184
428
16
11
102
44
63
178
432
54
4
72
45
64
172
424
45
10
87
47
65
163
446
33
4
95
44
66
168
455
17
4
97
44
67
162
458
26
16
79
44
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
785
741
785
741
785
741
785
740
785
738
785
741
785
741
785
741
641
637
639
668
651
646
644
662
% Agree or Strongly Agree
% Disagree or Strongly Disagree
96%
96%
96%
91%
92%
94%
97%
94%
4%
4%
4%
9%
8%
6%
3%
6%
Business Office
The business office staff members
are courteous.
BUSINESS OFFICE
9
2010 CAPP Student Satisfaction Results
ALL STUDENTS
The College offers a variety of
cultural activities.
The College offers a variety of
student organizations.
I feel connected to this college.
Out-of-Class college activities are
offered at convenient times.
0verall, I am satisfied with Out-ofClass activities.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
68
57
344
151
49
152
32
69
54
323
150
38
188
32
70
70
422
98
21
153
21
71
61
346
162
54
141
21
72
53
288
119
40
252
33
73
59
318
123
42
209
34
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
785
753
785
753
785
764
785
764
785
752
785
751
601
565
611
623
500
542
% Agree or Strongly Agree
% Disagree or Strongly Disagree
67%
67%
81% 65%
68%
70%
33%
33%
19% 35%
32%
30%
Student Activities
The College offers a variety of
recreational activities.
STUDENT ACTIVITIES
10
2010 CAPP Student Satisfaction Results
ALL STUDENTS
The other resource materials in the
Library are in good condition.
The Library has the books I need.
The Library has the other resource
materials I need.
Overall, I am satisfied with the
Library's collections.
The Library is open at convenient
times.
The Library staff members are
helpful.
The Library staff members provide
accurate information.
The Library staff members are
courteous.
The Library staff members are
friendly.
The copying machines in the Library
are in good working order.
The Library has quiet places to
study.
Overall, I am satisfied with the
Library's services.
The Library's cataloging system in
easy to use.
Overall, the Library's electronic
information access (Internet, Virtual
Libraries) meets student needs.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
74
132
395
8
3
225
22
75
134
426
13
3
187
22
76
107
362
36
17
241
22
77
128
407
26
15
187
22
78
130
385
31
15
203
21
79
137
436
19
6
165
22
80
166
404
11
3
180
21
81
167
399
9
3
186
21
82
183
384
11
5
181
21
83
191
362
25
6
180
21
84
161
356
13
3
219
33
85
217
381
5
5
156
21
86
181
412
10
4
157
21
87
138
351
18
3
253
22
88
202
405
9
6
142
21
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
785
763
785
763
785
763
785
763
785
764
785
763
785
764
785
764
785
764
785
764
785
752
785
764
785
764
785
763
785
764
538
576
522
576
561
598
584
578
583
584
533
608
607
510
622
% Agree or Strongly Agree
% Disagree or Strongly Disagree
98%
97% 90%
93%
92%
96%
98%
98%
97%
95%
97%
98%
98%
96%
98%
2%
3% 10%
7%
8%
4%
2%
2%
3%
5%
3%
2%
2%
4%
2%
Library Resources and Services
The books in the Library are in good
condition.
LIBRARY RESOURCES AND SERVICES
11
Classrooms are adequate in size to
accommodate most classes.
Classrooms are well lighted.
Visuals used in teaching are easy to
see.
Classroom seating is comfortable.
Classroom seating is convenient for
taking notes.
Overall, I am satisfied with the
quality of the classrooms.
Laboratories are adequate in size to
accommodate most classes.
Laboratories are well furnished with
up-to-date materials.
The equipment in laboratories is in
good working order.
Overall, I am satisfied with the
quality of the laboratories.
Computer technology is used in
many classrooms and laboratories.
The courses I take have the
necessary equipment for learning.
The equipment needed in courses I
take is in good working order.
Overall, I am satisfied with the
quality of the equipment for learning.
Classrooms, laboratories, and
Equipment for Learning
2010 CAPP Student Satisfaction Results
ALL STUDENTS
CLASSROOMS, LABORATORIES, AND EQUIPMENT FOR LEARNING
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
89
176
523
41
6
5
34
90
207
501
33
4
7
33
91
198
473
66
7
6
35
92
173
465
85
25
4
33
93
193
515
32
7
5
33
94
187
521
37
3
4
33
95
137
453
28
1
133
33
96
132
452
19
4
145
33
97
140
430
29
4
149
33
98
147
445
13
2
145
33
99
170
467
36
3
74
35
100
174
532
18
3
24
34
101
170
515
35
4
27
34
102
181
528
17
3
23
33
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
785
751
785
752
785
750
785
752
785
752
785
752
785
752
785
752
785
752
785
752
785
750
785
751
785
751
785
752
746
745
744
748
747
748
619
607
603
607
676
727
724
729
94% 95%
90%
85%
95%
95%
95%
96%
95%
98%
94%
97%
95%
97%
10%
15%
5%
5%
5%
4%
5%
2%
6%
3%
5%
3%
% Agree or Strongly Agree
% Disagree or Strongly Disagree
6%
5%
12
2010 CAPP Student Satisfaction Results
ALL STUDENTS
College security officers patrol the
campus regularly.
College security officers respond
quickly to emergencies.
The building areas are well lighted.
The parking lots are well lighted.
Overall, I feel safe while I am at the
college.
The buildings contribute to an
appropriate college environment.
The grounds contribute to an
appropriate college environment.
Overall, the college is an attractive
place to go to school.
College buildings are well
maintained.
College grounds are well
maintained.
College buildings are clean.
College grounds are clean.
Overall, I am satisfied with the
maintenance of the college.
Overall, I am satisfied with the
appearance of the college.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
103
149
394
59
15
136
32
104
205
436
52
8
52
32
105
122
320
20
6
284
33
106
193
490
35
12
22
33
107
141
456
80
30
44
34
108
165
504
56
8
19
33
109
169
517
29
22
16
32
110
162
509
41
24
16
33
111
181
467
62
29
14
32
112
193
499
40
11
10
32
113
186
497
51
10
9
32
114
198
500
37
9
8
33
115
197
496
40
10
11
31
116
206
495
33
9
12
30
117
207
469
40
27
12
30
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
785
753
785
753
785
752
785
752
785
751
785
752
785
753
785
752
785
753
785
753
785
753
785
752
785
754
785
755
785
755
617
701
468
730
707
733
737
736
739
743
744
744
743
743
743
% Agree or Strongly Agree
% Disagree or Strongly Disagree
88%
91%
94%
94% 84%
91%
93%
91%
88%
93%
92% 94% 93%
94%
91%
12%
9%
6%
6% 16%
9%
7%
9%
12%
7%
6%
9%
College Security, Appearance,
and Maintenance
College security officers are helpful.
COLLEGE SECURITY, APPEARANCE, AND MAINTENANCE
13
8%
6%
7%