College Accountability and
Performance Profile
Student Satisfaction Survey
CALHOUN COMMUNITY COLLEGE
Coordinated by
Office of Planning, Research and Grants
Administered April 2012
2012
CAPP
ABSTRACT
Student Satisfaction Survey
Conducted Spring Semester, 2012
The Student Satisfaction Survey was administered on April 2–6, 2012 to a total of
606 Calhoun students in 30 classes—279 students from the Huntsville/Research
Park Campus participated, and 311 students from the Decatur Campus
participated. Sixteen students did not indicate which campus they attended. The
total number of students responding represents a statistically significant sample at
the 95 percent confidence level with a 5 percent margin of error.
Purpose of the Study: The Student Satisfaction Survey was administered
primarily for the purpose of obtaining data to improve college services. The survey
also supports the College’s participation in the statewide CAPP (College
Accountability and Performance Profile) report and supports institutional
effectiveness by providing systematic assessment of college functions.
Methods: The survey instrument for the student satisfaction study was
developed by the Alabama Department of Postsecondary Education to support the
College Accountability and Performance Profile (CAPP) Report. Calhoun first
administered this survey in Spring, 2006. This report contains data reflecting the
sixth annual application of the instrument. The survey instrument was modified
slightly in 2008 to add questions regarding student satisfaction with instruction and
to delete a question regarding location of safety call boxes (Calhoun does not
have them) and to delete a question regarding the variety of sports the College
offers (Calhoun offers only baseball and softball).
For the Spring 2012 survey, faculty were notified that April 2 – 6 was designated
for assessment purposes. During this week, CAPP Student Satisfaction surveys,
CCSSE surveys, and CAAP assessments were administered. Classes were
carefully selected to ensure responses from students taking day and evening
classes as well as classes at both sites. For the CAPP Student Satisfaction
Survey, faculty was asked to distribute the survey in their classes and encourage
students to complete them.
1
Study Limitations: Students were asked to respond to questions specific to
the site at which they were completing the survey. However, some students take
courses at both locations and/or the day and evening. Students may find it difficult
to distinguish between their satisfaction among various sites. For these reasons,
the “all students” portion of these results is used for statewide CAPP reporting.
Suggestions for Future Surveying: The Student Satisfaction Survey should
be administered annually during the Spring semester until sufficient data has been
collected to establish a trend. In the interest of protecting student instruction time,
the survey should then be placed on a rotation schedule with CCSSE and CAAP
which would allow the survey to be conducted every three years.
Reporting Results: Charts are provided indicating students’ overall satisfaction
with overall services of the college, as well as services specific to the Decatur and
Huntsville campuses. Summary data tables are provided for the All Students,
Decatur Campus Students, and Huntsville/Research Park Students. Comments
submitted by students during the survey process are shared directly with the areas
to which they are related. All charts and summary data tables are published on
the College’s Planning and Research Website at
http://www.calhoun.edu/Planning/.
Using Results for Improvement: Each administrative leader of the units
addressed in the survey receives a copy of results related to his/her area along
with any student comments provided. The President’s Staff receives a complete
copy of all area results. These results are studied and analyzed during
department and staff meetings to prompt improvement in services.
Acknowledgements: Thanks to faculty who allowed disruption of their classes
and to the students who participated in the survey.
2
Summary of Findings
Student Satisfaction Survey
Conducted Spring Semester, 2012
The following statements highlight areas where students indicated noticeably strong
satisfaction or dissatisfaction. These results are reported both for the compiled results
for all students and by individual site. The items listed in “Areas of Greatest
Satisfaction” were those for which 97% or more of the respondents indicated they either
“agreed” or “strongly agreed” with the statement. The items listed in “Areas of Least
Satisfaction” were those for which 50% or more of the respondents indicated they either
“disagreed” or “strongly disagreed” with the statement. Items that received 90% or
above or 50% or below across all questions related to the area were also identified as
areas of “great satisfaction” or “least satisfaction.”
ALL STUDENTS
Areas of Greatest Satisfaction
Admissions
o “The application for admission was easy to complete.” (97%)
Business Office
All questions had a 90% or above satisfaction rating
Library
All questions had a 90% or above satisfaction rating
o “The other resource materials in the Library are in good condition.” (98%)
o “The Library staff members provide accurate information.” (98%)
Areas of Least Satisfaction
There were no areas for which 50% of the students responding indicated they
“disagreed” or “strongly disagreed” with the statement.
3
2012 CAPP Student Satisfaction Results
ALL STUDENTS
The Admissions Office staff
members are helpful.
The Admissions Office staff
members provide accurate
information.
The application for admission was
easy to complete.
The admissions process was
efficient.
The Admissions Office is open at
convenient times.
Overall, I am satisfied with the
admissions process.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
1
169
363
46
11
15
2
2
164
374
42
12
13
1
3
166
366
46
13
14
1
4
267
303
17
2
11
6
5
207
334
40
9
12
4
6
200
320
55
15
15
1
7
179
370
32
10
12
3
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
606
604
606
605
606
605
606
600
606
602
606
605
606
603
589
592
591
589
590
590
591
% Agree or Strongly Agree
% Disagree or Strongly Disagree
90%
91%
90%
97%
92%
88%
93%
10%
9%
10%
3%
8%
12%
7%
Admissions
The Admissions Office staff
members are courteous.
ADMISSIONS
1
2012 CAPP Student Satisfaction Results
ALL STUDENTS
The Orientation included topics that
were relevant.
The Orientation provided me with
useful guidance about my college
goals.
The Orientation helped me become
familiar with the campus.
The Orientation provided
information about important
resources for student assistance.
The Orientation helped with study
skills
The Orientation helped with time
management.
The Orientation was scheduled at
convenient times.
Overall, the Orientation was a
valuable experience for me.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
8
121
185
22
9
265
4
9
117
191
24
3
268
3
10
126
176
27
6
268
3
11
107
166
46
10
273
4
12
122
179
25
5
272
3
13
86
164
69
13
271
3
14
83
157
76
17
270
3
15
101
188
34
8
272
3
16
105
171
40
14
273
3
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
606
602
606
603
606
603
606
602
606
603
606
603
606
603
606
603
606
603
337
335
335
329
331
332
333
331
330
% Agree or Strongly Agree
% Disagree or Strongly Disagree
91%
92%
90%
83%
91%
75%
72%
87%
84%
9%
8%
10%
17%
9%
25%
28%
13%
16%
Orientation
The Orientation included topics that
were important.
ORIENTATION
2
2012 CAPP Student Satisfaction Results
ALL STUDENTS
The Registration staff members are
helpful.
The Registration staff members
provide accurate information.
The Registration process was easy.
The Registration process is efficient.
The schedule of classes is easy to
use.
The schedule of classes provides
accurate information.
I am able to get the classes I need
with little difficulty.
The registration process is available
at convenient times.
Overall, I am satisfied with the
registration process.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
17
160
372
36
4
22
12
18
161
378
27
7
21
12
19
159
363
40
8
23
13
20
173
364
32
9
16
12
21
165
362
42
8
15
14
22
181
342
50
10
10
13
23
178
353
42
10
10
13
24
138
299
112
34
11
12
25
162
358
42
20
11
13
26
143
386
43
8
13
13
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
606
594
606
594
606
593
606
594
606
592
606
593
606
593
606
594
606
593
606
593
572
573
570
578
577
583
583
583
582
580
% Agree or Strongly Agree
% Disagree or Strongly Disagree
93%
94%
92%
93%
91%
90%
91%
75%
89%
91%
7%
6%
8%
7%
9%
10%
9%
25%
11%
9%
Registration
The Registration staff members are
courteous.
REGISTRATION
3
2012 CAPP Student Satisfaction Results
ALL STUDENTS
My academic advisor is helpful.
My academic advisor provides
accurate information.
My academic advisor offers useful
career advice.
My academic advisor is available at
convenient times.
I seldom get the run around when
seeking information.
Overall, I am satisfied with the
advising process.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
27
243
247
37
13
54
12
28
224
247
50
20
53
12
29
202
264
53
21
54
12
30
178
228
74
38
75
13
31
177
277
57
24
58
13
32
162
249
79
46
57
13
33
183
265
59
31
53
15
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
606
594
606
594
606
594
606
593
606
593
606
593
606
591
540
541
540
518
535
536
538
91% 87%
86%
78%
85%
77%
83%
9% 13%
14%
22%
15%
23%
17%
Advising
My academic advisor is courteous.
ADVISING
% Agree or Strongly Agree
% Disagree or Strongly Disagree
4
2012 CAPP Student Satisfaction Results
ALL STUDENTS
The staff in college labs are helpful.
The college labs helped to improve
my study skills.
Tutors are available for a variety of
courses.
The college labs are open at
convenient times.
Overall, I am satisfied with the
college labs and academic support.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
34
155
293
24
3
128
3
35
155
292
24
2
130
3
36
134
231
62
9
166
4
37
121
240
41
6
193
5
38
137
283
40
4
135
7
39
148
281
37
3
132
5
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
606
603
606
603
606
602
606
601
606
599
606
601
475
473
436
408
464
469
% Agree or Strongly Agree
% Disagree or Strongly Disagree
94%
95%
84%
88%
91%
91%
6%
5%
16%
12%
9%
9%
Academic Support Services
The staff in college labs are
courteous.
ACADEMIC SUPPORT SERVICES
5
2012 CAPP Student Satisfaction Results
ALL STUDENTS
Faculty care about me as an
individual.
Faculty provide timely feedback
about student progress in a course.
Overall, I am satisfied with the
quality of instruction.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
40
181
311
48
5
56
5
41
140
301
74
11
76
4
42
143
310
61
12
76
4
43
169
325
45
3
60
4
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
606
601
606
602
606
602
606
602
545
526
526
542
90%
84%
86%
91%
10%
16%
14%
9%
Instruction
The quality of instruction I receive in
most of my classes is excellent.
INSTRUCTION
% Agree or Strongly Agree
% Disagree or Strongly Disagree
6
2012 CAPP Student Satisfaction Results
ALL STUDENTS
The Financial Aid office staff
members are helpful.
The Financial Aid office staff
members provide accurate
information.
The application for financial aid is
easy to complete.
The financial aid application process
is efficient.
The Financial Aid office is open at
convenient times.
Overall, I am satisfied with the
financial aid application process.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
44
140
233
33
33
162
5
45
142
225
38
33
163
5
46
137
222
42
35
165
5
47
122
230
51
32
164
7
48
128
226
43
38
165
6
49
129
246
37
24
165
5
50
134
221
40
42
163
6
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
606
601
606
601
606
601
606
599
606
600
606
601
606
600
439
438
436
435
435
436
437
% Agree or Strongly Agree
% Disagree or Strongly Disagree
85%
84%
82%
81%
81%
86%
81%
15%
16%
18%
19%
19%
14%
19%
Financial Aid
The Financial Aid office staff
members are courteous.
FINANCIAL AID
7
2012 CAPP Student Satisfaction Results
ALL STUDENTS
The Book Store staff members are
helpful.
The Book Store staff members
provide accurate information.
The Book Store stocks enough
copies of textbooks required for
courses.
The Book Store has an adequate
variety of school supplies.
The Book Store has an adequate
variety of other products.
The Book Store prices are
reasonable.
The Book Store is open at
convenient times.
Overall, I am satisfied with the Book
Store.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
51
200
318
23
11
34
20
52
206
327
14
6
33
20
53
196
319
28
6
35
22
54
161
287
80
11
46
21
55
193
321
30
5
35
22
56
184
330
29
4
39
20
57
92
192
134
135
31
22
58
139
314
75
22
35
21
59
140
343
52
15
34
22
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
606
586
606
586
606
584
606
585
606
584
606
586
606
584
606
585
606
584
552
553
549
539
549
547
553
550
550
% Agree or Strongly Agree
% Disagree or Strongly Disagree
94%
96%
94%
83%
94%
94%
51%
82%
88%
6%
4%
6%
17%
6%
6%
49%
18%
12%
Book Store
The Book Store staff members are
courteous.
BOOK STORE
8
2012 CAPP Student Satisfaction Results
ALL STUDENTS
The business office staff members
are helpful
The business office staff members
provide accurate information.
Bills for tuition and fees are clear
and accurate.
Reminders for tuition/fee balances
are sent in a timely manner.
The process for paying bills is
efficient.
The business office is open at
convenient times.
Overall, I am satisfied with the
services of the business office.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
60
143
261
28
6
146
22
61
135
273
19
7
148
24
62
132
278
18
6
150
22
63
135
274
35
7
133
22
64
130
274
28
11
141
22
65
136
272
26
7
142
23
66
125
277
26
9
146
23
67
127
299
22
6
130
22
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
606
584
606
582
606
584
606
584
606
584
606
583
606
583
606
584
438
434
434
451
443
441
437
454
% Agree or Strongly Agree
% Disagree or Strongly Disagree
92%
94%
94%
91%
91%
93%
92%
94%
8%
6%
6%
9%
9%
7%
8%
6%
Business Office
The business office staff members
are courteous.
BUSINESS OFFICE
9
2012 CAPP Student Satisfaction Results
ALL STUDENTS
The College offers a variety of
cultural activities.
The College offers a variety of
student organizations.
I feel connected to this college.
Out-of-Class college activities are
offered at convenient times.
0verall, I am satisfied with Out-ofClass activities.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
68
79
214
114
42
154
3
69
75
226
102
38
162
3
70
88
256
91
25
143
3
71
76
211
149
58
107
5
72
62
194
118
34
195
3
73
79
208
105
38
170
6
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
606
603
606
603
606
603
606
601
606
603
606
600
449
441
460
494
408
430
% Agree or Strongly Agree
% Disagree or Strongly Disagree
65%
68%
75% 58%
63%
67%
35%
32%
25% 42%
37%
33%
Student Activities
The College offers a variety of
recreational activities.
STUDENT ACTIVITIES
10
2012 CAPP Student Satisfaction Results
ALL STUDENTS
The other resource materials in the
Library are in good condition.
The Library has the books I need.
The Library has the other resource
materials I need.
Overall, I am satisfied with the
Library's collections.
The Library is open at convenient
times.
The Library staff members are
helpful.
The Library staff members provide
accurate information.
The Library staff members are
courteous.
The Library staff members are
friendly.
The copying machines in the Library
are in good working order.
The Library has quiet places to
study.
Overall, I am satisfied with the
Library's services.
The Library's cataloging system in
easy to use.
Overall, the Library's electronic
information access (Internet, Virtual
Libraries) meets student needs.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
74
130
263
13
2
192
6
75
140
281
8
1
169
7
76
117
235
30
10
208
6
77
129
275
18
3
176
5
78
139
251
18
7
185
6
79
166
275
21
5
132
7
80
180
249
16
2
153
6
81
168
267
7
2
157
5
82
180
257
16
4
141
8
83
182
246
24
5
142
7
84
149
252
15
2
182
6
85
182
267
16
6
127
8
86
182
269
16
2
131
6
87
135
222
19
2
220
8
88
196
248
15
4
137
6
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
606
600
606
599
606
600
606
601
606
600
606
599
606
600
606
601
606
598
606
599
606
600
606
598
606
600
606
598
606
600
408
430
392
425
415
467
447
444
457
457
418
471
469
378
463
% Agree or Strongly Agree
% Disagree or Strongly Disagree
96%
98% 90%
95%
94%
94%
96%
98%
96%
94%
96%
95%
96%
94%
96%
4%
2% 10%
5%
6%
6%
4%
2%
4%
6%
4%
5%
4%
6%
4%
Library Resources and Services
The books in the Library are in good
condition.
LIBRARY RESOURCES AND SERVICES
11
Classrooms are adequate in size to
accommodate most classes.
Classrooms are well lighted.
Visuals used in teaching are easy to
see.
Classroom seating is comfortable.
Classroom seating is convenient for
taking notes.
Overall, I am satisfied with the
quality of the classrooms.
Laboratories are adequate in size to
accommodate most classes.
Laboratories are well furnished with
up-to-date materials.
The equipment in laboratories is in
good working order.
Overall, I am satisfied with the
quality of the laboratories.
Computer technology is used in
many classrooms and laboratories.
The courses I take have the
necessary equipment for learning.
The equipment needed in courses I
take is in good working order.
Overall, I am satisfied with the
quality of the equipment for learning.
Classrooms, laboratories, and
Equipment for Learning
2012 CAPP Student Satisfaction Results
ALL STUDENTS
CLASSROOMS, LABORATORIES, AND EQUIPMENT FOR LEARNING
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
89
189
343
35
8
10
21
90
218
339
16
6
6
21
91
203
342
25
7
8
21
92
170
283
97
28
7
21
93
189
322
55
8
11
21
94
190
334
39
12
8
23
95
157
275
46
6
101
21
96
139
272
58
9
106
22
97
138
290
43
8
107
20
98
146
291
34
7
108
20
99
172
319
40
8
44
23
100
187
342
21
3
32
21
101
169
340
33
2
40
22
102
181
342
22
5
34
22
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
606
585
606
585
606
585
606
585
606
585
606
583
606
585
606
584
606
586
606
586
606
583
606
585
606
584
606
584
575
579
577
578
574
575
484
478
479
478
539
553
544
550
93% 96%
94%
78%
89%
91%
89%
86%
89%
91%
91%
96%
94%
95%
6%
22%
11%
9%
11%
14%
11%
9%
9%
4%
6%
5%
% Agree or Strongly Agree
% Disagree or Strongly Disagree
7%
4%
12
2012 CAPP Student Satisfaction Results
ALL STUDENTS
College security officers patrol the
campus regularly.
College security officers respond
quickly to emergencies.
The building areas are well lighted.
The parking lots are well lighted.
Overall, I feel safe while I am at the
college.
The buildings contribute to an
appropriate college environment.
The grounds contribute to an
appropriate college environment.
Overall, the college is an attractive
place to go to school.
College buildings are well
maintained.
College grounds are well
maintained.
College buildings are clean.
College grounds are clean.
Overall, I am satisfied with the
maintenance of the college.
Overall, I am satisfied with the
appearance of the college.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
103
138
267
36
18
138
9
104
163
297
50
13
75
8
105
124
189
24
11
248
10
106
171
338
42
10
35
10
107
151
287
78
22
60
8
108
193
340
24
15
24
10
109
166
340
44
23
24
9
110
161
342
47
24
23
9
111
167
301
67
35
26
10
112
174
340
45
16
23
8
113
189
354
22
10
22
9
114
163
367
37
12
18
9
115
187
354
27
10
20
8
116
184
343
34
14
22
9
117
184
318
47
26
23
8
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
606
597
606
598
606
596
606
596
606
598
606
596
606
597
606
597
606
596
606
598
606
597
606
597
606
598
606
597
606
598
459
523
348
561
538
572
573
574
570
575
575
579
578
575
575
% Agree or Strongly Agree
% Disagree or Strongly Disagree
88%
88%
90%
91% 81%
93%
88%
88%
82%
89%
94% 92% 94%
92%
87%
12%
12%
10%
9% 19%
7%
12%
12%
18%
11%
8%
13%
College Security, Appearance,
and Maintenance
College security officers are helpful.
COLLEGE SECURITY, APPEARANCE, AND MAINTENANCE
13
6%
8%
6%