College Accountability and
Performance Profile
Student Satisfaction Survey
CALHOUN COMMUNITY COLLEGE
Coordinated by
Office of Planning, Research and Grants
Administered March 2013
ABSTRACT
College Accountability and Performance Profile (CAPP) Student Satisfaction
Survey
Spring Semester, 2013
The CAPP Student Satisfaction Survey was administered on March 4–23, 2013 to
a total of 669 Calhoun students in 33 classes—286 students from the
Huntsville/Research Park Campus participated, and 363 students from the
Decatur Campus participated. Twenty students did not indicate which campus
they attended. The total number of students responding represents a statistically
significant sample at the 95 percent confidence level with a 5 percent margin of
error.
Purpose of the Study: The Student Satisfaction Survey was administered
primarily for the purpose of obtaining data to improve college services and support
institutional effectiveness by providing systematic assessment of college functions.
Methods: The survey instrument for the student satisfaction study was
developed by the Alabama Department of Postsecondary Education, and Calhoun
first administered this survey in Spring 2006. This report contains data reflecting
the eighth annual application of the instrument. The survey instrument was
modified slightly in 2008 to add questions regarding student satisfaction with
instruction and to delete a question regarding location of safety call boxes
(Calhoun does not have them) and to delete a question regarding the variety of
sports the College offers (Calhoun offers only baseball and softball).
For the Spring 2013 survey, faculty were notified that March 4-23 was designated
for assessment purposes. During this timeframe, CAPP Student Satisfaction
surveys and CCSSE surveys were administered. The College recently adopted a
rotating schedule, and the CAPP Student Satisfaction Survey will be administered
again in Spring 2015. Classes were carefully selected to ensure responses from
students taking day and evening classes as well as classes at both sites. For the
CAPP Student Satisfaction Survey, faculty were asked to distribute the survey in
their classes and encourage students to complete them.
Study Limitations: Students were asked to respond to questions specific to
the site at which they were completing the survey. However, some students take
courses at both locations and/or the day and evening. Students may find it difficult
to distinguish between their satisfaction among various sites. For these reasons,
the “all students” portion of these results was not listed as an option. One section
(VCM150) received the survey.
1
Suggestions for Future Surveying: The Student Satisfaction Survey will be
administered again in 2015, 2017, 2019, and 2021 based on the rotating schedule
adopted by the College. In addition, surveys will be administered during a longer
three-week window to allow faculty more flexibility in scheduling the survey. Due
to the low number of students enrolled at The Alabama Center for the Arts, it was
not included as a survey site in 2013.
Reporting Results: Charts are provided indicating students’ overall satisfaction
with overall services of the college, as well as services specific to the Decatur and
Huntsville campuses. Summary data tables are provided for the All Students,
Decatur Campus Students, and Huntsville/Research Park Students. Comments
submitted by students during the survey process are shared directly with the areas
to which they are related. All charts and summary data tables are published on
the College’s Planning and Research Website at
http://calhoun.edu/about_calhoun/administrative_units/planning_research_grants_
administration.aspx.
Using Results for Improvement: Each administrative leader of the units
addressed in the survey receives a copy of results related to his/her area along
with any student comments provided. The President’s Staff receives a complete
copy of all area results. These results are studied and analyzed during
department and staff meetings to prompt improvement in services. Data from the
CAPP survey is also used as an assessment tool in Administrative Program
Reviews prepared annually by each department.
Acknowledgements: Thanks to faculty who allowed disruption of their classes
and to the students who participated in the survey.
2
Summary of Findings
Student Satisfaction Survey
Conducted Spring Semester, 2013
The following statements highlight areas where students indicated noticeably strong
satisfaction or dissatisfaction. These results are reported both for the compiled results
for all students and by individual site. The items listed in “Areas of Greatest
Satisfaction” were those for which 95% or more of the respondents indicated they either
“agreed” or “strongly agreed” with the statement. The items listed in “Areas of Least
Satisfaction” were those for which 50% or more of the respondents indicated they either
“disagreed” or “strongly disagreed” with the statement. Items that received 95% or
above or 50% or below across all questions related to the area were also identified as
areas of “great satisfaction” or “least satisfaction.”
ALL STUDENTS
Areas of Greatest Satisfaction
Admissions
o “The application for admission was easy to complete.” (95%)
Bookstore
o “The Bookstore staff members are helpful.” (96%)
Classrooms, Labs and Equipment for Learning
o “Classrooms are well lighted.” (96%)
o “The courses I take have the necessary equipment for learning.” (95%)
Library
o “The other resource materials in the Library are in good condition.” (97%)
o “The Library staff members are helpful.” (96%)
o “Overall, I am satisfied with the Library’s services.” (95%)
o “Overall, the Library’s electronic information access meets student needs.
(95%)
Areas of Least Satisfaction
Bookstore
o “The Bookstore prices are reasonable.” (47%)
3
2013 CAPP Student Satisfaction Results
ALL STUDENTS
The Admissions Office staff
members are helpful.
The Admissions Office staff
members provide accurate
information.
The application for admission was
easy to complete.
The admissions process was
efficient.
The Admissions Office is open at
convenient times.
Overall, I am satisfied with the
admissions process.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
1
161
412
42
16
19
19
2
169
392
53
16
19
20
3
157
379
71
17
25
20
4
239
364
24
8
15
19
5
186
362
70
15
15
21
6
166
395
50
11
27
20
7
156
407
52
16
17
21
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
669
650
669
649
669
649
669
650
669
648
669
649
669
648
631
630
624
635
633
622
631
% Agree or Strongly Agree
% Disagree or Strongly Disagree
91%
89%
86%
95%
87%
90%
89%
9%
11%
14%
5%
13%
10%
11%
Admissions
The Admissions Office staff
members are courteous.
ADMISSIONS
1
2013 CAPP Student Satisfaction Results
ALL STUDENTS
The Orientation included topics
that were relevant.
The Orientation provided me with
useful guidance about my college
goals.
The Orientation helped me
become familiar with the campus.
The Orientation provided
information about important
resources for student assistance.
The Orientation helped with study
skills
The Orientation helped with time
management.
The Orientation was scheduled at
convenient times.
Overall, the Orientation was a
valuable experience for me.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
8
108
229
60
21
231
20
9
112
231
54
18
233
21
10
107
207
67
29
239
20
11
108
187
81
33
238
22
12
95
232
62
18
241
21
13
76
180
112
35
245
21
14
69
195
102
36
245
22
15
97
233
55
21
241
22
16
91
197
74
45
242
20
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
669
649
669
648
669
649
669
647
669
648
669
648
669
647
669
647
669
649
418
415
410
409
407
403
402
406
407
% Agree or Strongly Agree
% Disagree or Strongly Disagree
81%
83%
77%
72%
80%
64%
66%
81%
71%
19%
17%
23%
28%
20%
36%
34%
19%
29%
Orientation
The Orientation included topics
that were important.
ORIENTATION
2
2013 CAPP Student Satisfaction Results
ALL STUDENTS
The Registration staff members
are helpful.
The Registration staff members
provide accurate information.
The Registration process was
easy.
The Registration process is
efficient.
The schedule of classes is easy to
use.
The schedule of classes provides
accurate information.
I am able to get the classes I need
with little difficulty.
The registration process is
available at convenient times.
Overall, I am satisfied with the
registration process.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
17
165
376
42
11
30
45
18
170
372
43
10
30
44
19
158
366
50
16
35
44
20
156
368
64
21
16
44
21
157
365
64
18
20
45
22
177
348
69
19
13
43
23
171
369
60
9
15
45
24
131
331
108
44
11
44
25
149
374
64
23
15
44
26
144
386
65
15
15
44
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
669
624
669
625
669
625
669
625
669
624
669
626
669
624
669
625
669
625
669
625
594
595
590
609
604
613
609
614
610
610
% Agree or Strongly Agree
% Disagree or Strongly Disagree
91%
91%
89%
86%
86%
86%
89%
75%
86%
87%
9%
9%
11%
14%
14%
14%
11%
25%
14%
13%
Registration
The Registration staff members
are courteous.
REGISTRATION
3
2013 CAPP Student Satisfaction Results
ALL STUDENTS
My academic advisor is helpful.
My academic advisor provides
accurate information.
My academic advisor offers useful
career advice.
My academic advisor is available
at convenient times.
I seldom get the run around when
seeking information.
Overall, I am satisfied with the
advising process.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
27
250
288
19
20
48
44
28
214
291
43
32
46
43
29
198
303
46
31
48
43
30
170
277
77
35
67
43
31
165
315
56
30
60
43
32
155
255
87
60
68
44
33
174
320
47
38
47
43
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
669
625
669
626
669
626
669
626
669
626
669
625
669
626
577
580
578
559
566
557
579
93% 87%
87%
80%
85%
74%
85%
7% 13%
13%
20%
15%
26%
15%
Advising
My academic advisor is courteous.
ADVISING
% Agree or Strongly Agree
% Disagree or Strongly Disagree
4
2013 CAPP Student Satisfaction Results
ALL STUDENTS
The college labs helped to improve
my study skills.
Tutors are available for a variety of
courses.
The college labs are open at
convenient times.
34
172
327
24
8
133
5
35
176
320
25
9
136
3
36
151
260
68
16
170
4
37
131
287
41
14
191
5
38
146
324
39
14
140
6
39
158
331
31
9
133
7
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
669
664
669
666
669
665
669
664
669
663
669
662
531
530
495
473
523
529
% Agree or Strongly Agree
% Disagree or Strongly Disagree
94%
94%
83%
88%
90%
92%
6%
6%
17%
12%
10%
8%
5
Overall, I am satisfied with the
college labs and academic
support.
The staff in college labs are
helpful.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
Academic Support Services
The staff in college labs are
courteous.
ACADEMIC SUPPORT SERVICES
2013 CAPP Student Satisfaction Results
ALL STUDENTS
Faculty care about me as an
individual.
Faculty provide timely feedback
about student progress in a
course.
Overall, I am satisfied with the
quality of instruction.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
40
194
342
47
19
62
5
41
159
312
79
33
81
5
42
151
324
82
31
77
4
43
182
351
49
20
65
2
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
669
664
669
664
669
665
669
667
602
583
588
602
% Agree or Strongly Agree
% Disagree or Strongly Disagree
89%
81%
81%
89%
11%
19%
19%
11%
Instruction
The quality of instruction I receive
in most of my classes is excellent.
INSTRUCTION
6
2013 CAPP Student Satisfaction Results
ALL STUDENTS
The Financial Aid office staff
members are helpful.
The Financial Aid office staff
members provide accurate
information.
The application for financial aid is
easy to complete.
The financial aid application
process is efficient.
The Financial Aid office is open at
convenient times.
Overall, I am satisfied with the
financial aid application process.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
44
115
250
76
51
172
5
45
99
259
78
57
173
3
46
106
253
74
59
173
4
47
107
255
81
50
173
3
48
98
256
73
66
172
4
49
111
294
43
36
182
3
50
93
257
83
62
170
4
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
669
664
669
666
669
665
669
666
669
665
669
666
669
665
492
493
492
493
493
484
495
% Agree or Strongly Agree
% Disagree or Strongly Disagree
74%
73%
73%
73%
72%
84%
71%
26%
27%
27%
27%
28%
16%
29%
Financial Aid
The Financial Aid office staff
members are courteous.
FINANCIAL AID
7
2013 CAPP Student Satisfaction Results
ALL STUDENTS
The Book Store staff members are
helpful.
The Book Store staff members
provide accurate information.
The Book Store stocks enough
copies of textbooks required for
courses.
The Book Store has an adequate
variety of school supplies.
The Book Store has an adequate
variety of other products.
The Book Store prices are
reasonable.
The Book Store is open at
convenient times.
Overall, I am satisfied with the
Book Store.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
51
231
313
25
12
49
39
52
236
319
17
9
50
38
53
212
320
27
13
59
38
54
172
255
93
39
72
38
55
208
313
34
6
69
39
56
207
309
38
6
70
39
57
93
182
173
135
48
38
58
154
328
64
24
60
39
59
152
345
48
20
66
38
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
669
630
669
631
669
631
669
631
669
630
669
630
669
631
669
630
669
631
581
581
572
559
561
560
583
570
565
% Agree or Strongly Agree
% Disagree or Strongly Disagree
94%
96%
93%
76%
93%
92%
47%
85%
88%
6%
4%
7%
24%
7%
8%
53%
15%
12%
Book Store
The Book Store staff members are
courteous.
BOOK STORE
8
2013 CAPP Student Satisfaction Results
ALL STUDENTS
The business office staff members
are helpful
The business office staff members
provide accurate information.
Bills for tuition and fees are clear
and accurate.
Reminders for tuition/fee balances
are sent in a timely manner.
The process for paying bills is
efficient.
The business office is open at
convenient times.
Overall, I am satisfied with the
services of the business office.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
60
136
275
25
11
181
41
61
134
275
23
16
181
40
62
130
279
21
13
186
40
63
127
288
44
20
149
41
64
117
273
42
29
167
41
65
122
291
26
20
170
40
66
117
292
32
14
174
40
67
115
310
23
21
159
41
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
669
628
669
629
669
629
669
628
669
628
669
629
669
629
669
628
447
448
443
479
461
459
455
469
% Agree or Strongly Agree
% Disagree or Strongly Disagree
92%
91%
92%
87%
85%
90%
90%
91%
8%
9%
8%
13%
15%
10%
10%
9%
Business Office
The business office staff members
are courteous.
BUSINESS OFFICE
9
2013 CAPP Student Satisfaction Results
ALL STUDENTS
The College offers a variety of
cultural activities.
The College offers a variety of
student organizations.
I feel connected to this college.
Out-of-Class college activities are
offered at convenient times.
0verall, I am satisfied with Out-ofClass activities.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
68
81
255
113
53
160
7
69
78
264
93
49
180
5
70
99
304
74
37
150
5
71
71
251
143
92
109
3
72
76
219
106
53
210
5
73
77
257
90
57
184
4
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
669
662
669
664
669
664
669
666
669
664
669
665
502
484
514
557
454
481
% Agree or Strongly Agree
% Disagree or Strongly Disagree
67%
71%
78% 58%
65%
69%
33%
29%
22% 42%
35%
31%
Student Activities
The College offers a variety of
recreational activities.
STUDENT ACTIVITIES
10
2013 CAPP Student Satisfaction Results
ALL STUDENTS
The Library has the books I need.
The Library has the other resource
materials I need.
Overall, I am satisfied with the
Library's collections.
The Library is open at convenient
times.
The Library staff members are
helpful.
The Library staff members provide
accurate information.
The Library staff members are
courteous.
The Library staff members are
friendly.
The copying machines in the
Library are in good working order.
The Library has quiet places to
study.
Overall, I am satisfied with the
Library's services.
74
126
286
11
6
235
5
75
125
304
10
5
220
5
76
106
258
36
16
248
5
77
113
293
31
7
220
5
78
125
274
33
11
221
5
79
148
311
25
10
170
5
80
173
285
12
9
185
5
81
163
283
10
8
199
6
82
175
288
12
9
179
6
83
177
287
14
8
178
5
84
136
270
17
5
236
5
85
172
287
18
14
172
6
86
170
293
19
4
178
5
87
116
259
29
7
253
5
88
172
297
19
6
170
5
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
669
664
669
664
669
664
669
664
669
664
669
664
669
664
669
663
669
663
669
664
669
664
669
663
669
664
669
664
669
664
429
444
416
444
443
494
479
464
484
486
428
491
486
411
494
% Agree or Strongly Agree
% Disagree or Strongly Disagree
96%
97% 88%
91%
90%
93%
96%
96%
96%
95%
95%
93%
95%
91%
95%
4%
3% 13%
9%
10%
7%
4%
4%
4%
5%
5%
7%
5%
9%
5%
11
The Library's cataloging system in
easy to use.
Overall, the Library's electronic
information access (Internet,
Virtual Libraries) meets student
needs.
The other resource materials in the
Library are in good condition.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
Library Resources and Services
The books in the Library are in
good condition.
LIBRARY RESOURCES AND SERVICES
Classrooms are adequate in size
to accommodate most classes.
Classrooms are well lighted.
Visuals used in teaching are easy
to see.
Classroom seating is comfortable.
Classroom seating is convenient
for taking notes.
Overall, I am satisfied with the
quality of the classrooms.
Laboratories are adequate in size
to accommodate most classes.
Laboratories are well furnished
with up-to-date materials.
The equipment in laboratories is in
good working order.
Overall, I am satisfied with the
quality of the laboratories.
Computer technology is used in
many classrooms and laboratories.
The courses I take have the
necessary equipment for learning.
The equipment needed in courses
I take is in good working order.
Overall, I am satisfied with the
quality of the equipment for
learning.
Classrooms, laboratories, and
Equipment for Learning
2013 CAPP Student Satisfaction Results
ALL STUDENTS
CLASSROOMS, LABORATORIES, AND EQUIPMENT FOR LEARNING
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
89
193
384
39
12
7
34
90
197
404
20
5
9
34
91
200
383
29
9
14
34
92
143
335
103
42
12
34
93
164
399
47
11
12
36
94
179
387
41
12
14
36
95
173
317
24
8
111
36
96
153
312
43
11
114
36
97
164
313
38
5
113
36
98
167
322
23
7
114
36
99
184
337
40
9
62
37
100
192
366
19
13
41
38
101
183
361
36
7
46
36
102
179
374
27
11
40
38
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
669
635
669
635
669
635
669
635
669
633
669
633
669
633
669
633
669
633
669
633
669
632
669
631
669
633
669
631
628
626
621
623
621
619
522
519
520
519
570
590
587
591
92% 96%
94%
77%
91%
91%
94%
90%
92%
94%
91%
95%
93%
94%
6%
23%
9%
9%
6%
10%
8%
6%
9%
5%
7%
6%
% Agree or Strongly Agree
% Disagree or Strongly Disagree
8%
4%
12
2013 CAPP Student Satisfaction Results
ALL STUDENTS
College security officers patrol the
campus regularly.
College security officers respond
quickly to emergencies.
The building areas are well lighted.
The parking lots are well lighted.
Overall, I feel safe while I am at the
college.
The buildings contribute to an
appropriate college environment.
The grounds contribute to an
appropriate college environment.
Overall, the college is an attractive
place to go to school.
College buildings are well
maintained.
College grounds are well
maintained.
College buildings are clean.
College grounds are clean.
Overall, I am satisfied with the
maintenance of the college.
Overall, I am satisfied with the
appearance of the college.
Question
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
No Response
103
154
301
44
24
141
5
104
168
340
62
25
68
6
105
114
236
36
17
259
7
106
158
407
40
17
42
5
107
125
353
103
25
57
6
108
165
408
36
28
27
5
109
152
412
37
21
39
8
110
152
398
51
26
35
7
111
139
379
71
42
32
6
112
158
418
47
15
24
7
113
181
407
40
10
25
6
114
161
413
47
17
24
7
115
17
411
40
10
25
6
116
176
413
30
17
27
6
117
173
389
50
21
30
6
Total Surveyed
Total Responding to Survey
Total Responding to Survey who have Used the
Service (minus "not applicable" and "no response"
numbers)
669
664
669
663
669
662
669
664
669
663
669
664
669
661
669
662
669
663
669
662
669
663
669
662
509
503
669
663
669
663
523
595
403
622
606
637
622
627
631
638
638
638
478
636
633
% Agree or Strongly Agree
% Disagree or Strongly Disagree
87%
85%
87%
91% 79%
90%
91%
88%
82%
90%
92% 90% 90%
93%
89%
13%
15%
13%
9% 21%
10%
9%
12%
18%
10%
8% 10% 10%
7%
11%
College Security, Appearance,
and Maintenance
College security officers are
helpful.
COLLEGE SECURITY, APPEARANCE, AND MAINTENANCE
13