Student Satisfaction Survey
For CAPP Report
Calhoun Community College
Coordinated by
Office of Planning and Research
April 2007
ABSTRACT
Student Satisfaction Survey
Spring 2007
The Student Satisfaction Survey was administered on February 13 and 14 to a
total of 482 Calhoun students—15 from the Redstone Arsenal Campus, 138 from
the Huntsville/Research Park Campus, and 329 from the Decatur Campus.
Though more students were targeted for the survey, student absences and the
refusal of some to participate affected the final number of completed surveys.
The total number of students surveyed represents a statistically significant
sample at the 95% confidence level with a 5 percent margin of error.
Purpose of the Study: The Student Satisfaction Survey was administered
primarily for the purpose of obtaining data to improve college services. The
survey also supports the College’s participation in the statewide CAPP (College
Accountability and Performance Profile) report and supports institutional
effectiveness by providing systematic assessment of college functions.
Methods: The survey instrument for the student satisfaction study was
developed by the Alabama Department of Postsecondary Education to support
the College Accountability and Performance Profile (CAPP) Report. Calhoun first
administered this survey in Spring 2006. This report contains data reflecting the
second annual application of the instrument. For the 2007 survey, faculty were
asked to set aside two days of their Spring semester for assessment purposes.
On these days, CAPP student satisfaction surveys, Noel-Levitz surveys, and
CAAP assessments were administered. A total of 21 classes were carefully
selected to ensure responses from students taking day and evening classes as
well as classes at various sites.
Timeline: The surveys were administered on February 13 and 14. A
representative of the College administered the surveys during class time.
Study Limitations: Students were asked to respond to questions specific to the
site at which they were completing the survey. However, some students take
courses at many locations and/or the day and evening. Students may find it
difficult to distinguish between their satisfaction among various sites. For these
reasons, the “all students” portion of these results is used for CAPP reporting.
Suggestions for Future Surveying: The Student Satisfaction Surveys should
be administered annually during the Spring semester.
Acknowledgements. Thanks to faculty who allowed disruption of their classes
and to volunteers who administered the survey including Randy Cox, Susan
LoCascio, Theresa Hamilton, Tammy Kerby, Alicia Taylor, Sandra Romberg,
Chuck Brasher, and Dena Stephenson.
The admissions office
staff members are
courteous.
The admissions office
staff members are
helpful.
The admissions office
staff members provide
accurate information.
The application for
admission was easy to
complete.
The admissions process
was efficient.
The admissions office is
open at convenient
times.
Overall, I am satisfied
with the admissions
process.
STUDENT RESPONSES
ADMISSIONS
Strongly Agree
Agree
Disagree
Strongly
Disagree
138
281
29
141
274
32
135
280
26
175
265
12
149
282
19
138
281
26
141
290
21
8
4
2
1
3
4
3
Not Applicable
Bad reply
13
0
12
0
19
0
13
0
11
0
15
0
9
0
Multiple Reply
No Reply
0
13
0
19
1
19
0
16
0
18
1
17
0
18
Total Responses
Total Valid
Responses
Percent SA/A
482
482
482
482
482
482
482
456
92%
451
92%
443
94%
453
97%
453
95%
449
93%
455
95%
Question 1: The Admissions Office Staff Members are
Courteous
6%
2% 3%
29%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
60%
Question 2: The Admissions Office Staff members are Helpful
7%
1% 3%
30%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
59%
Question 3: The Admissions Office Staff Members Provide Accurate
Information
6% 0% 4%
29%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
61%
Question 4: The Application for Admission was Easy to Complete
0%
3%
3%
38%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
56%
Question 5: The Admissions Process was Efficient
4% 1%
2%
32%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
61%
Question 6: The Admissions Office is Open at Convenient Times
6%
1%
3%
30%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
60%
Question 7: Overall, I am Satisfied with the Admissions Process
5%
1%
2%
30%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
62%
The orientation included
topics that were
important.
The orientation included
topics that were
relevant.
The orientation provided
me with useful guidance
about my college goals.
The orientation helped
me become familiar with
the campus.
The orientation provided
information about
important resources for
student assistance.
The orientation helped
with study skills.
The orientation helped
with time management.
The orientation was
scheduled at convenient
times.
Overall, the orientation
was a valuable
experience for me.
STUDENT RESPONSES
ORIENTATION
Strongly Agree
Agree
Disagree
Strongly
Disagree
70
162
37
68
169
34
71
147
43
58
142
55
69
169
32
54
124
73
50
126
67
64
152
35
63
136
49
7
7
15
16
9
17
20
13
21
Not Applicable
Bad reply
182
0
180
0
184
0
188
0
185
0
185
0
189
0
186
0
185
0
Multiple Reply
No Reply
0
24
1
23
0
22
0
23
0
18
1
28
0
30
0
32
0
28
Total Responses
Total Valid
Responses
Percent SA/A
482
482
482
482
482
482
482
482
482
276
84%
278
85%
276
79%
271
74%
279
85%
268
66%
263
67%
264
82%
269
74%
Question 8: The Orientation Included Topics that were Important
15%
40%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
35%
2%
8%
Question 9: The Orientation Included Topics that were Relevant
15%
39%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
37%
2%
7%
Question 10: The Orientation Provided me with Useful Guidance
about my College Goals
15%
41%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
32%
3%
9%
Question 11: The Orientation Helped Me Become Familiar with the
Campus
13%
41%
31%
3%
12%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
Question 12: The Orientation Provided Information about Important
Resources for Student Assistance
15%
40%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
36%
2%
7%
QUESTION 13: The Orientation Helped with Study Skills
12%
41%
27%
4%
16%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
Question 14: The Orientation Helped with Time Management
11%
42%
28%
4%
15%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
QUESTION 15: The Orientation was Scheduled at Convenient Times
14%
41%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
34%
3%
8%
Question 16: Overall, the Orientation was a Valuable Experience for
Me
14%
40%
30%
5%
11%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
The registration staff
members are courteous.
The registration staff
members are helpful.
The registration staff
members provide
accurate information.
The registration process
is easy.
The schedule of classes
is efficient.
The schedule of classes
is easy to use.
The schedule of classes
provides accurate
information.
I am able to get the
classes I need with little
difficulty.
The registration process
is available at
convenient times.
Overall, I am satisfied
with the registration
process.
STUDENT RESPONSES
REGISTRATION
Strongly Agree
Agree
Disagree
Strongly
Disagree
293
25
8
291
29
4
303
25
3
281
42
9
288
37
8
275
38
5
280
35
10
256
83
27
290
40
10
300
35
10
20
19
20
9
9
6
6
8
7
7
Not Applicable
Bad reply
2
0
2
0
3
0
1
0
0
0
0
0
0
0
0
0
1
0
0
0
Multiple Reply
No Reply
0
134
0
137
1
127
1
139
0
140
0
158
0
151
0
108
0
134
0
130
Total Responses
Total Valid
Responses
Percent SA/A
482
482
482
482
482
482
482
482
482
482
346
92%
343
93%
351
93%
341
95%
342
95%
324
97%
331
95%
374
91%
347
95%
352
95%
QUESTION 17: The Registration Staff Members are Courteous
7%
2%
6%
1%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
84%
QUESTION 18: The Registration Staff Members are Helpful
8%
1%
6%
1%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
84%
QUESTION 19: The Registration Staff members Provide Accurate
Information
7%
1%
6%
1%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
85%
QUESTION 20: The Registration Process is Easy
12%
3%
3% 0%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
82%
QUESTION 21: The Schedule of Classes is Efficient
11%
2% 3%0%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
84%
QUESTION 22: The Schedule of Classes is Easy to Use
12%
2% 2% 0%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
84%
QUESTION 23: The Schedule of Classes Provides Accurate
Information
11%
3% 2%
0%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
84%
QUESTION 24: I am Able to Get the Classes I Need with Little
Difficulty
7%
2% 0%
22%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
69%
QUESTION 25: The Registration Process is Available at Convenient
Times
11%
3% 2%
0%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
84%
QUESTION 26: Overall, I am Satisfied with the Registration Process
10%
3% 2%
0%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
85%
My academic advisor is
courteous.
My academic advisor is
helpful.
My academic advisor
provides accurate
information.
My academic advisor
offers useful career
advice.
My academic advisor is
available at convenient
times.
Overall, I am satisfied
with the advising
process.
STUDENT RESPONSES
ADVISING
Strongly Agree
Agree
Disagree
Strongly
Disagree
223
24
5
224
33
7
225
33
6
218
51
9
244
38
7
238
35
10
79
77
75
89
84
73
Not Applicable
Bad reply
1
0
0
0
1
0
2
0
1
0
1
0
Multiple Reply
No Reply
0
150
0
141
0
142
0
113
0
108
0
125
Total Responses
Total Valid
Responses
Percent SA/A
482
482
482
482
482
482
331
75%
341
75%
339
76%
367
73%
373
76%
356
77%
QUESTION 27: My Academic Advisor is Courteous
0%
24%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
2%
7%
67%
QUESTION 28: My Academic Advisor is Helpful
23%
0%
2%
10%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
65%
QUESTION 29: My Academic Advisor Provides Accurate Information
22%
0%
2%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
10%
66%
QUESTION 29: My Academic Advisor Offers Useful Career Advice
1%
24%
2%
59%
14%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
QUESTION 31: My Academic Advisor is Available at Convenient
Times
22%
0%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
2%
10%
66%
QUESTION 32: Overall, I am Satisfied with the Advising Process
20%
0%
3%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
10%
67%
The staff in college labs
are helpful
The college labs helped
to improve my study
skills.
Tutors are available for a
variety of courses.
The college labs are
open at convenient
times.
Overall, I am satisfied
with the college labs and
academic support.
Strongly Agree
Agree
Disagree
Strongly
Disagree
104
206
27
126
222
25
87
203
61
79
199
36
53
159
36
78
183
32
5
7
13
6
10
4
Not Applicable
Bad reply
72
0
72
0
87
0
112
0
47
0
49
0
Multiple Reply
No Reply
0
68
0
30
0
31
0
50
0
177
0
136
482
482
482
482
482
482
342
91%
380
92%
364
80%
320
87%
258
82%
297
88%
STUDENT RESPONSES
The staff is in college
labs are courteous.
ACADEMIC SUPPORT SERVICES
Total Responses
Total Valid
Responses
Percent SA/A
QUESTION 33: The Staff is in College Labs are Courteous
17%
25%
1%
7%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
50%
QUESTION 34: The Staff in College Labs are Helpful
16%
28%
2%
6%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
48%
QUESTION 35: The College Labs Helped to Improve My Study Skills
19%
19%
3%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
14%
45%
QUESTION 36: Tutors are Available for a Variety of Courses
26%
18%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
1%
8%
47%
QUESTION 37: The College Labs are Open at Convenient Times
15%
17%
3%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
12%
53%
QUESTION 38: Overall, I am Satisfied with the College Labs and
Academic Support
14%
23%
1%
9%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
53%
The financial aid office
staff members are
courteous.
The financial aid office
staff members are
helpful.
The financial aid office
staff members provide
accurate information.
The application for
financial aid is easy to
complete.
The financial aid
application process is
efficient.
The financial aid office is
open at convenient
times.
Overall, I am satisfied
with the financial aid
application process.
STUDENT RESPONSES
FINANCIAL AID
Strongly Agree
Agree
Disagree
Strongly
Disagree
93
176
25
94
190
24
91
176
22
86
189
34
83
206
22
90
206
19
94
192
30
11
9
10
13
10
5
9
Not Applicable
Bad reply
122
0
130
0
118
0
128
0
130
0
136
0
132
0
Multiple Reply
No Reply
1
54
1
34
1
64
0
32
0
31
0
26
0
25
Total Responses
Total Valid
Responses
Percent SA/A
482
482
482
482
482
482
482
305
88%
317
90%
299
89%
322
85%
321
90%
320
93%
325
88%
QUESTION 39: The Financial Aid Office Staff Members are Courteous
22%
29%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
3%
6%
40%
QUESTION 40: The Financial Aid Office Staff Members are Helpful
21%
29%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
2%
5%
43%
QUESTION 41: The Financial Aid Office Staff Members Provide
Accurate Information
22%
28%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
2%
5%
43%
QUESTION 42: The Application for Financial Aid is Easy to Complete
28%
19%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
3%
8%
42%
QUESTION 43: The Financial Aid Application Process is Efficient
29%
18%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
2%
5%
46%
QUESTION 44: The Financial Aid Office is Open at Convenient Times
20%
30%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
1%
4%
45%
QUESTION 45: Overall, I am Satisfied with the Financial Aid
Application Process
29%
21%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
2%
7%
41%
The book store staff
members are courteous.
The book store staff
members are helpful.
The book store staff
members provide
accurate information.
The book store stocks
enough copies of
textbooks required for
courses.
The book store has an
adequate variety of
school supplies.
The book store has an
adequate variety of other
products.
The book store's prices
are reasonable.
The book store is open
at convenient times.
Overall, I am satisfied
with the book store.
STUDENT RESPONSES
BOOK STORE
Strongly Agree
Agree
Disagree
Strongly
Disagree
156
211
16
173
212
11
148
219
25
88
174
94
127
229
20
116
237
21
62
153
104
113
237
38
111
239
40
9
4
6
38
8
6
75
10
10
Not Applicable
Bad reply
15
0
15
0
18
0
23
0
33
0
35
0
21
0
18
0
16
0
Multiple Reply
No Reply
0
75
0
67
0
66
0
65
0
65
0
67
0
67
0
66
0
66
Total Responses
Total Valid
Responses
Percent SA/A
482
482
482
482
482
482
482
482
482
392
94%
400
96%
398
92%
394
66%
384
93%
380
93%
394
55%
398
88%
400
88%
QUESTION 46: The Book Store Staff Members are Courteous
4% 2%
4%
38%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
52%
QUESTION 47: The Book Store Staff Members are Helpful
3% 1%
4%
42%
50%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
QUESTION 48: The Book Store Staff Members Provide Accurate
Information
6%
1%
4%
36%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
53%
QUESTION 49: The Book Store Stocks Enough Copies of Textbooks
Required for Courses
9%
6%
21%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
23%
41%
QUESTION 50: The Book Store has an Adequate Variety of School
Supplies
5% 2%
8%
30%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
55%
QUESTION 51: The Book Store has an Adequate Variety of Other
Products
1%
5%
8%
28%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
58%
QUESTION 52: The Book Store's Prices are Reasonable
5%
15%
18%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
25%
37%
QUESTION 53: The Book Store is Open at Convenient Times
9%
2%
4%
27%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
58%
QUESTION 54: Overall, I am Satisfied with the Book Store
10%
2%
4%
27%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
57%
The business office staff
members are courteous.
The business office staff
members are helpful.
The business office staff
members provide
accurate information.
Bills for tuition and fees
are clear and accurate.
Reminders for tuition/fee
balances are sent in a
timely manner.
The process for paying
bills is convenient.
The business office is
open at convenient
times.
Overall, I am satisfied
with the services of the
business office.
STUDENT RESPONSES
BUSINESS OFFICE
Strongly Agree
Agree
Disagree
Strongly
Disagree
107
216
13
103
214
15
103
214
9
113
211
16
98
195
29
106
217
16
93
224
11
103
227
14
3
3
3
3
9
6
4
2
Not Applicable
Bad reply
75
0
78
0
85
0
69
0
82
0
68
0
78
0
67
0
Multiple Reply
No Reply
0
68
0
69
0
68
0
70
0
69
0
69
0
72
0
69
Total Responses
Total Valid
Responses
Percent SA/A
482
482
482
482
482
482
482
482
339
95%
335
95%
329
96%
343
94%
331
89%
345
94%
332
95%
346
95%
QUESTION 55: The Business Office Staff Members are Courteous
18%
26%
1%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
3%
52%
QUESTION 56: The Business Office Staff Members are Helpful
19%
25%
1%
4%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
51%
QUESTION 57: The Business Office Staff Members Provide Accurate
Information
21%
25%
1%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
2%
51%
QUESTION 58: Bills For Tuition and Fees are Clear and Accurate
1%
17%
27%
4%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
51%
QUESTION 59: Reminders for Tuition/Fee Balances are Sent in a
Timely Manner
20%
24%
2%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
7%
47%
QUESTION 60: The Process for Paying Bills is Convenient
1%
16%
26%
4%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
53%
QUESTION 61: The Business Office is Open at Convenient Times
19%
23%
1%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
3%
54%
QUESTION 62: Overall, I am Satisfied with the Services of the
Business Office
0%
16%
25%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
3%
56%
The college offers a
variety of sports.
The college offers a
variety of recreational
activities.
The college offers a
variety of cultural
activities.
The college offers a
variety of student
organizations.
I feel connected to this
college.
Out-of-class college
activities are offered at
convenient times
Overall, I am satisfied
with out-of-class
activities.
STUDENT RESPONSES
STUDENT ACTIVITIES
Strongly Agree
Agree
Disagree
Strongly
Disagree
18
110
119
24
136
114
29
190
88
52
209
66
36
163
109
17
104
64
24
135
68
75
51
44
35
64
33
51
Not Applicable
Bad reply
99
0
103
0
117
0
105
0
70
0
93
0
99
0
Multiple Reply
No Reply
0
61
0
54
0
14
0
15
1
39
0
171
0
105
Total Responses
Total Valid
Responses
Percent SA/A
482
482
482
482
482
482
482
322
40%
325
49%
351
62%
362
72%
372
53%
218
56%
278
57%
QUESTION 63: The College Offers a Variety of Sports
24%
4%
26%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
18%
28%
QUESTION 64: The College Offers a Variety of Recreational Activities
6%
24%
31%
12%
27%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
QUESTION 65: The College Offers a Variety of Cultural Activities
6%
25%
41%
9%
19%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
QUESTION 66: The College Offers a Variety of Student Organizations
22%
11%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
7%
46%
14%
QUESTION 67: I Feel Connected to this College
16%
8%
14%
37%
25%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
QUESTION 68: Out-of-Class College Activities are Offered at
Convenient Times
5%
30%
33%
11%
21%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
QUESTION 69: Overall, I am Satisfied with Out-of-Class Activities
6%
26%
36%
14%
18%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
The books in the library are
in good condition.
The other resource materials
in the library are in good
condition.
The library has the books I
need.
The library has the other
resource materials I need.
Overall, I am satisfied with
the library's collection.
The library is open at
convenient times.
The library staff members are
helpful.
The library staff members
provide accurate information.
The library staff members are
courteous
The library staff members are
friendly.
The copying machines in the
library are in good working
order.
The library has quiet places
to study.
Overall, I am satisfied with
the library's services.
The library's cataloging
system is easy to use.
Overall, the library's
electronic information
access meets student needs.
STUDENT RESPONSES
LIBRARY RESOURCES AND SERVICES
Strongly
Agree
Agree
Disagree
78
86
66
77
68
87
123
105
111
122
92
121
113
80
126
193
235
193
238
203
252
240
242
227
233
206
226
252
220
232
8
5
26
12
20
13
11
14
14
15
12
13
9
22
17
Strongly
Disagree
3
4
6
6
5
1
4
1
3
4
3
2
3
5
0
Not
Applicable
Bad reply
Multiple
Reply
No Reply
103
91
123
102
96
89
84
87
81
79
125
87
82
132
86
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
1
0
2
0
1
0
0
0
97
61
68
47
90
40
19
32
46
27
44
32
23
23
21
Total
Responses
482
482
482
482
482
482
482
482
482
482
482
482
482
482
482
Total Valid
Responses
282
330
291
333
296
353
378
362
355
374
313
362
377
327
375
96%
97%
89%
95%
92%
96%
96%
96%
95%
95%
95%
96%
97%
92%
95%
Percent SA/A
QUESTION 70: The Books in the Library are in Good Condition
20%
27%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
1%
2%
50%
QUESTION 71: The Other Resource Materials in the Library are in
Good Condition
20%
22%
1%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
1%
56%
QUESTION 72: The Library has the Books I Need
16%
30%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
1%
6%
47%
QUESTION 73: The Library has the Other Resource Materials I Need
18%
23%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
1%
3%
55%
QUESTION 74: Overall, I am Satisfied with the Library's Collection
24%
17%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
1%
5%
53%
QUESTION 75: The Library is Open at Convenient Times
20%
20%
0%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
3%
57%
QUESTION 76: The Library Staff Members are Helpful
18%
27%
1%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
2%
52%
QUESTION 77: The Library Staff Members Provide Accurate
Information
19%
23%
0%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
3%
55%
QUESTION 78: The Library Staff Members are Courteous
19%
25%
1%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
3%
52%
QUESTION 79: The Library Staff Members are Friendly
17%
27%
1%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
3%
52%
QUESTION 80: The Copying Machines in the Library are in Good
Working Order
21%
29%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
1%
3%
46%
QUESTION 81: The Library has Quiet Places to Study
19%
27%
0%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
3%
51%
QUESTION 82: Overall, I am Satisfied with the Library's Services
18%
25%
1%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
2%
54%
QUESTION 83: The Library's Cataloging System is Easy to Use
17%
29%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
1%
5%
48%
QUESTION 84: Overall, the Library's Electronic Information Access
Meets Student Needs
19%
27%
0%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
4%
50%
0
0
1
0
0
0
47
16
16
90
73
58
40
48
37
20
18
18
12
11
Total
Responses
482
482
482
482
482
482
482
482
482
482
482
482
482
482
Total Valid
Responses
433
464
458
389
407
422
379
372
379
395
411
448
446
449
90%
96%
90%
58%
69%
82%
92%
87%
89%
92%
84%
95%
92%
94%
SA/A
95
111
100
50
69
77
89
79
86
93
77
100
99
96
296
334
311
174
210
270
261
245
251
271
270
324
311
327
28
14
32
99
79
53
21
36
31
20
44
17
27
20
14
5
15
66
49
22
8
12
11
11
20
7
9
6
2
2
8
3
2
2
63
62
66
67
52
16
24
22
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Laboratories are wellfurnished with up-to-date
materials.
The equipment in
laboratories is in good
working Iorder.
Overall,
am satisfied with
Overall, I am satisfied with
the quality of the equipment
for learning.
0
The equipment needed in
courses I take is in good
working order.
0
The courses I take have the
necessary equipment for
learning.
0
Computer technology is used
in many classrooms and
laboratories.
0
the quality of the
laboratories.
0
Laboratories are adequate in
size to accommodate most
classes.
0
Overall, I am satisfied with
the quality of the classrooms.
0
Classroom seating is
convenient for taking notes.
0
Classroom seating is
comfortable.
Not
Applicable
Bad reply
Multiple
Reply
No Reply
Visuals used in teaching are
easy to see.
Strongly
Disagree
Classrooms are well-lighted.
Strongly
Agree
Agree
Disagree
Classrooms are adequate in
size to accommodate most
classes.
STUDENT RESPONSES
CLASSROOMS, LABORATORIES, AND EQUIPMENT
QUESTION 85: Classrooms are Adequate in Size to Accommodate
Most Classes
6%
3% 0%
22%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
69%
QUESTION 86: Classrooms are Well-Lighted
1%
3%
0%
24%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
72%
QUESTION 87: Visuals Used in Teaching are Easy to See
7%
3% 2%
21%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
67%
QUESTION 88: Classroom Seating is Comfortable
17%
1%
13%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
25%
44%
QUESTION 89: Classroom Seating is Convenient for Taking Notes
12%
0%
17%
19%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
52%
QUESTION 90: Overall, I am Satisfied with the Quality of the
Classrooms
13%
5%
0%
18%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
64%
QUESTION 91: Laboratories are Adequate in Size to Accommodate
Most Classes
14%
20%
2%
5%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
59%
QUESTION 92: Laboratories are Well-Furnished with Up-to-Date
Materials
14%
18%
3%
8%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
57%
QUESTION 93: The Equipment in Laboratories is in Good Working
Order
15%
19%
2%
7%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
57%
QUESTION 94: Overall, I am Satisfied with the Quality of the
Laboratories
15%
20%
2%
4%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
59%
QUESTION 95: Computer Technology is used in Many Classrooms
and Laboratories
11%
17%
4%
10%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
58%
QUESTION 96: The Courses I Take have the Necessary Equipment for
Learning
4% 2% 3%
22%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
69%
QUESTION 97: The Equipment Needed in Courses I Take is in Good
Working Order
6%
2%
5%
21%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
66%
QUESTION 98: Overall, I am Satisfied with the Quality of the
Equipment for Learning
4% 1%
5%
20%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
70%
The building areas are well
lighted.
The parking lots are well
lighted.
Emergency call boxes are
available at convenient
locations.
Overall, I feel safe while I am at
the college.
The buildings contribute to an
appropriate college
environment.
The grounds contribute to an
appropriate college
environment.
Overall, the college is an
attractive place to go to school.
College buildings are well
maintained.
College grounds are well
maintained.
85
75
67
81
62
44
89
74
78
83
87
88
201
211
160
255
206
138
278
294
280
262
268
Disagree
41
84
34
64
100
83
52
50
53
74
65
45
59
Strongly
Disagree
17
33
16
26
53
64
25
15
22
27
26
15
Not
Applicable
80
54
172
27
37
118
14
21
24
17
14
Bad reply
Multiple
Reply
0
0
0
0
0
0
0
0
0
0
2
0
0
1
0
0
0
0
0
No Reply
56
25
33
28
24
35
24
28
Total
Responses
482
482
482
482
482
482
482
Total Valid
Responses
344
403
277
426
421
329
83%
71%
82%
79%
64%
55%
Overall, I am satisfied with the
appearance of the college.
College security officers patrol
the campus regularly.
College security officers
respond quickly to
emergencies.
Overall, I am satisfied with the
maintenance at the college.
SA/A
College grounds are clean.
Agree
College buildings are clean.
Strongly
Agree
College security officers are
helpful.
STUDENT RESPONSES
COLLEGE SECURITY, APEARANCE, AND MAINTENANCE
86
91
96
95
299 279 311
285
273
35
52
61
20
14
16
19
14
13
13
14
14
0
0
0
0
0
0
0
0
1
0
0
0
0
25
19
22
20
25
18
19
20
482
482
482
482
482 482 482
482
482
444
433
433
446
446
447 444 451
449
448
83%
85%
83%
77%
80%
87% 82% 89%
85%
82%
QUESTION 99: College Security Officers are Helpful
19%
20%
4%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
10%
47%
QUEESTION 100: College Security Officers Patrol the Campus
Regularly
12%
16%
7%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
18%
47%
QUESTION 101: College Security Officers Respond Quickly to
Emergencies
15%
37%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
36%
4%
8%
QUESTION 102: The Building Areas are Well Lighted
6%
6%
18%
14%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
56%
QUESTION 103: The Parking Lots are Well Lighted
8%
14%
12%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
22%
44%
QUESTION 104: Emergency Call Boxes are Available at Convenient
Locations
10%
26%
31%
14%
19%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
QUESTION 105: Overall, I Feel Safe While I am at the College
5%
3%
19%
11%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
62%
QUESTION 106: The Buildings Contribute to an Appropriate College
Environment
3%
5%
16%
11%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
65%
QUESTION 107: The Grounds Contribute to an Appropriate College
Environment
5%
5%
17%
12%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
61%
QUESTION 108: Overall, the College is an Attractive Place to Go to
School
6%
4%
18%
16%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
56%
QUESTION 109: College Buildings are Well Maintained
6%
3%
19%
14%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
58%
QUESTION 110: College Grounds are Well Maintained
10%
3%
3%
19%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
65%
QUESTION 111: College Buildings are Clean
4%
3%
19%
13%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
61%
QUESTION 112: College Grounds are Clean
8%
3%
3%
20%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
66%
QUESTION 113: Overall, I am Satisfied with the Maintenance at the
College
11%
3%
3%
21%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
62%
QUESTION 114: Overall, I am Satisfied with the Appearance of the
College
4%
3%
13%
21%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Applicable
59%