Business and Administration
QCF units of assessment Level 3
Draft 08 3rd September 2013
Prepared for Skills CFA by Denise Clarke Ltd
©2012 Skills CFA
Contents
No.
Detail
B&A 35
Communicate in a business environment
B&A 36
Contribute to the continuous improvement of business performance
B&A 37
Negotiate in a business environment
B&A 38
Develop a presentation
B&A 39
Deliver a presentation
B&A 40
Create bespoke business communications documents
B&A 41
Contribute to the design and implementation of an information system
B&A 42
Supervise the use of information systems
B&A 43
Evaluate the provision of business travel or accommodation
B&A 44
Provide administrative support in schools
B&A 45
Administer parking and traffic challenges, representations and civil parking
appeals
B&A 46
Administer statutory parking and traffic appeals
B&A 47
Administer parking and traffic debt recovery
B&A 48
Administer legal files
B&A 49
Build legal case files
B&A 50
Manage legal case files
B&A 51
Understanding the legal context of business
B&A 52
Competence-based synoptic unit
©2012 Skills CFA
Page
Report - 03.12 • Page2
Version Control
Date
19/07/13
24/07/13
01/08/13
27/08/13
20/08/13
29/08/13
30/08/14
03/09/13
©2012 Skills CFA
Version
0.1
0.2
0.3
0.4
0.5
0.6
0.7
2.0
Purpose / changes
1st draft
Review of 1st draft
2nd draft
Employer feedback
AOs’ comments
AO feedback
Accepted track
changes
EV comments
Author
Denise Clarke
Anthea Hollist
Denise Clarke
Denise Clarke
Anthea Hollist
Denise Clarke
Anthea Hollist
Denise Clarke
Report - 03.12 • Page3
Title
Communicate in a business environment
Skills CFA Reference
B&A 35
Level
3
Credit Value
GLH
Unit Reference No.
Learning Outcomes
Assessment Criteria
The learner will:
The learner can:
1. Understand business communication
models, systems and processes
1.1 Analyse the communication needs of
internal and external stakeholders
1.2 Analyse a range of communication
models that support administration
1.3 Evaluate the effectiveness of a range of
communication systems
1.4 Explain the factors that affect the
choice of communication media
1.5 Explain the importance of using correct
grammar, syntax, punctuation, spelling
and conventions in business
communications
1.6 Explain the factors to be taken into
account in planning and structuring a
range of communication formats
1.7 Explain ways of overcoming barriers to
communication
1.8 Explain the use of communications
theories and body language
1.9 Explain proof-reading techniques
2. Be able to communicate in writing in
business
2.1 Identify the nature, purpose, readership
and use of the information to be
communicated
2.2 Select communication media that are
appropriate to the information to be
communicated and the readership (CT1,
CT5)
2.3 Present information in the format,
layout and style that is appropriate to
the information to be communicated
2.4 Adhere to agreed business conventions
and degree of formality of expression
2.5 Present written work that is
unambiguous, expressed in correct
©2012 Skills CFA
Report - 03.12 • Page4
grammar and reflects what is intended
2.6 Meet agreed deadlines in
communicating with others (TW1, TW5,
TW6, SM6, SM7, EP1)
3. Be able to communicate verbally in
business
Additional Information about the unit
Unit purpose and aim(s)
Unit expiry date
Details of the relationship between the unit
and relevant national occupational standards
or other professional standards or curricula (if
appropriate)
Assessment requirements or guidance
specified by a sector or regulatory body (if
appropriate)
Support for the unit from an SSC or other
appropriate body (if required)
Location of the unit within the subject/sector
classification system
Name of the organisation submitting the unit
Availability for use
Unit available from
©2012 Skills CFA
3.1 Identify the nature, purpose, audience
and use of the information to be
communicated
3.2 Use language that is correct and
appropriate for the audience’s needs
(CT5)
3.3 Use body language and tone of voice to
reinforce messages (CT3, CT6, TW3,
TW4, EP5)
3.4 Identify the meaning and implications
of information that is communicated
verbally (CT2, CT4)
3.5 Confirm that an audience has
understood correctly what has been
communicated (TW2)
3.6 Respond in a way that is appropriate to
the situation and in accordance with
organisational policies and standards
(IE5, TW4)
This unit concerns
Skills CFA
15.3
Skills CFA
Shared
Report - 03.12 • Page5
Title
Contribute to the continuous improvement of business performance
Skills CFA Reference
B&A 36
Level
3
Credit Value
GLH
Unit Reference No.
Learning Outcomes
Assessment Criteria
The learner will:
The learner can:
1. Understand the principles of problem
solving
1.1 Evaluate the nature, scope and scale of
problems
1.2 Explain the use of a range of problemsolving techniques
1.3 Analyse the possible courses of action
that can be taken in response to
problems
1.4 Explain the organisational and/or legal
constraints relating to problem solving
1.5 Describe the role of stakeholders in
problem solving
1.6 Identify the steps in the business
decision-making process
1.7 Analyse the implications of adopting
recommendations and implementing
decisions
2. Understand continuous improvement
techniques and processes
2.1 Describe the purpose and benefits of
continuous improvement
2.2 Analyse the features, use and
constraints of a range of continuous
improvement techniques and models
2.3 Explain how to carry out a cost-benefit
analysis
2.4 Describe the importance of feedback
from customers and other stakeholders
in continuous improvement
3. Be able to solve problems in business
3.1 Identify the nature, likely cause and
implications of a problem (IE1, IE3)
3.2 Identify whether a problem is recurring
(IE4)
3.3 Justify an approach to problem solving
with evidence (IE6)
3.4 Develop a plan and success criteria that
©2012 Skills CFA
Report - 03.12 • Page6
are appropriate to the nature and scale
of the problem (IE2, EP3)
3.5 Obtain approval to implement solutions
to problems (EP2)
3.6 Take action to resolve or mitigate a
problem that is appropriate to changing
circumstances (CT6, SM1, SM2, SM3,
SM4, SM5)
3.7 Evaluate the degree of success and
scale of the implications of solved
problems (RL1, RL5)
4. Be able to contribute to the continuous
improvement of activities
Additional Information about the unit
Unit purpose and aim(s)
Unit expiry date
Details of the relationship between the unit
and relevant national occupational standards
or other professional standards or curricula (if
appropriate)
Assessment requirements or guidance
specified by a sector or regulatory body (if
appropriate)
Support for the unit from an SSC or other
appropriate body (if required)
Location of the unit within the subject/sector
classification system
Name of the organisation submitting the unit
Availability for use
Unit available from
©2012 Skills CFA
4.1 Identify the nature, scope and scale of
possible contributions to continuous
improvement activities
4.2 Provide contributions in accordance
with agreed roles and responsibilities
(TW5)
4.3 Measure changes achieved against
baseline data
4.4 Calculate performance measures
relating to cost, quality and delivery
4.5 Justify the case for adopting
improvements identified with evidence
4.6 Develop standard operating procedures
and resource plans that are capable of
implementing agreed changes (EP4)
This unit concerns
Skills CFA
15.3
Skills CFA
Shared
Report - 03.12 • Page7
Title
Negotiate in a business environment
Skills CFA Reference
B&A 37
Level
3
Credit Value
GLH
Unit Reference No.
Learning Outcomes
Assessment Criteria
The learner will:
The learner can:
1. Understand the principles underpinning
negotiation
1.1 Describe the requirements of a
negotiating strategy
1.2 Explain the use of a range of negotiating
techniques
1.3 Explain how research on the other
party’s side can be used in negotiations
1.4 Explain the scope and constraints
attached to personal negotiating
authority
1.5 Explain how cultural differences might
affect negotiations
2. Be able to prepare for business
negotiations
2.1 Identify the purpose, scope and
objectives of the negotiation
2.2 Prepare fall-back stances and
compromises that align with the
negotiating strategy and priorities
2.3 Assess the likely objectives and
negotiating stances of the other party’s
side
2.4 Research the strengths and weaknesses
of the other party’s side
3. Be able to carry out business
negotiations
3.1 Carry out negotiations within
responsibility limits in a way that
optimises opportunities
3.2 Adapt the conduct of the negotiation in
accordance with changing
circumstances
3.3 Maintain accurate records of
negotiations, outcomes and agreements
made
3.4 Adhere to organisational policies and
procedures, legal and ethical
requirements
©2012 Skills CFA
Report - 03.12 • Page8
Additional Information about the unit
Unit purpose and aim(s)
Unit expiry date
Details of the relationship between the unit
and relevant national occupational standards
or other professional standards or curricula (if
appropriate)
Assessment requirements or guidance
specified by a sector or regulatory body (if
appropriate)
Support for the unit from an SSC or other
appropriate body (if required)
Location of the unit within the subject/sector
classification system
Name of the organisation submitting the unit
Availability for use
Unit available from
©2012 Skills CFA
This unit concerns
Skills CFA
15.3
Skills CFA
Shared
Report - 03.12 • Page9
Title
Develop a presentation
Skills CFA Reference
B&A 38
Level
3
Credit Value
GLH
Unit Reference No.
Learning Outcomes
Includes different forms of presentation eg powerpoint, flipchart,
presenting financial reports, video etc etc
Assessment Criteria
The learner will:
The learner can:
1. Understand how to develop a
presentation
1.1 Explain best practice in developing
presentations
1.2 Explain who needs to be consulted on
the development and acceptability of a
presentation
1.3 Explain the factors to be taken into
account in developing a presentation
1.4 Analyse the advantages and
disadvantages of a range of
communication media
2. Be able to develop a presentation
2.1 Identify the purpose, content, style,
timing and audience for a presentation
2.2 Select a communication medium that is
appropriate to the nature of the
presentation, message and audience
2.3 Tailor the presentation to fit the
timescale and audience’s needs
2.4 Prepare the presentation so it
summarises the content and purpose, is
logically structured and addresses the
brief
2.5 Ensure that the presentation adheres to
organisational guidelines and policies
2.6 Develop supporting materials that
amplify the points of a presentation
Additional Information about the unit
Unit purpose and aim(s)
This unit concerns
Unit expiry date
Details of the relationship between the unit
and relevant national occupational standards
or other professional standards or curricula (if
appropriate)
Assessment requirements or guidance
©2012 Skills CFA
Report - 03.12 • Page10
specified by a sector or regulatory body (if
appropriate)
Support for the unit from an SSC or other
appropriate body (if required)
Location of the unit within the subject/sector
classification system
Name of the organisation submitting the unit
Availability for use
Unit available from
©2012 Skills CFA
Skills CFA
15.3
Skills CFA
Shared
Report - 03.12 • Page11
Title
Deliver a presentation
Skills CFA Reference
B&A 39
Level
3
Credit Value
GLH
Unit Reference No.
Learning Outcomes
Includes different forms of presentation eg powerpoint, flipchart,
presenting financial reports, video etc etc
Assessment Criteria
The learner will:
The learner can:
1. Understand the principles underpinning
the delivery of presentations
1.1 Analyse the advantages and
disadvantages of different methods of
and media for making presentations
1.2 Explain how the type and size of the
audience affects the delivery of a
presentation
1.3 Explain the factors to be taken into
account in developing contingency
plans
1.4 Explain voice projection and timing
techniques
1.5 Explain the factors to be taken into
account in responding to questions
1.6 Explain a range of methods for
evaluating the effectiveness of a
presentation
2. Be able to prepare to deliver a
presentation
2.1 Confirm the layout of the venue and
correct functioning of
equipment/resources prior to making a
presentation
2.2 Develop contingency plans that address
the potential for equipment/resource
failure
2.3 Make sure the presentation fits the
time slot available
3. Be able to deliver a presentation
3.1 Speak clearly and confidently, using
language that is appropriate for the
topic and the audience
3.2 Modulate voice tone, pace and volume
3.3 Use body language in a way that
reinforces messages
3.4 Deliver the presentation within the time
limit
©2012 Skills CFA
Report - 03.12 • Page12
3.5 Respond to questions in a way that
meets the audience’s needs
3.6 Evaluate the effectiveness of the
presentation
Additional Information about the unit
Unit purpose and aim(s)
Unit expiry date
Details of the relationship between the unit
and relevant national occupational standards
or other professional standards or curricula (if
appropriate)
Assessment requirements or guidance
specified by a sector or regulatory body (if
appropriate)
Support for the unit from an SSC or other
appropriate body (if required)
Location of the unit within the subject/sector
classification system
Name of the organisation submitting the unit
Availability for use
Unit available from
©2012 Skills CFA
This unit concerns
Skills CFA
15.3
Skills CFA
Shared
Report - 03.12 • Page13
Title
Create bespoke business communications documents
Skills CFA Reference
B&A 40
Level
3
Credit Value
GLH
Unit Reference No.
Learning Outcomes
E.g. flyers, forms, handbooks, study guides, publicity materials - no
template exists or an existing template is modified significantly to
create something different
Assessment Criteria
The learner will:
The learner can:
1. Understand how to create bespoke
business communications documents
1.1 Explain why it is necessary to create
bespoke documents
1.2 Explain the factors to be taken into
account in selecting the appropriate
method of presenting a document
1.3 Explain the use of technology to create
bespoke business documents
1.4 Explain the purpose and requirements
of corporate identity
1.5 Analyse a range of design techniques to
create attractive documents
1.6 Explain the factors to be taken into
account in evaluating the impact of
bespoke business documents
2. Be able to design business
communications documents
2.1 Confirm the purpose, nature, content,
style, quality standards, readership and
deadline of the document
2.2 Identify the optimum method of
presenting the document
2.3 Create design options that meet the
specification
2.4 Take into account the advice and
feedback of stakeholders
3. Be able to create bespoke business
communications documents
3.1 Include content that meets the brief, is
accurate and grammatically correct
3.2 Use design techniques to create
documents that meet the specification
3.3 Integrate non-text items into the
agreed layout
3.4 Present documents within the agreed
timescale
©2012 Skills CFA
Report - 03.12 • Page14
Additional Information about the unit
Unit purpose and aim(s)
Unit expiry date
Details of the relationship between the unit
and relevant national occupational standards
or other professional standards or curricula (if
appropriate)
Assessment requirements or guidance
specified by a sector or regulatory body (if
appropriate)
Support for the unit from an SSC or other
appropriate body (if required)
Location of the unit within the subject/sector
classification system
Name of the organisation submitting the unit
Availability for use
Unit available from
©2012 Skills CFA
This unit concerns
Skills CFA
15.3
Skills CFA
Shared
Report - 03.12 • Page15
Skills CFA Reference
Contribute to the design and implementation of an information
system
B&A 41
Level
3
Title
Credit Value
GLH
Unit Reference No.
Applies to both paper-based and electronic systems
Learning Outcomes
Assessment Criteria
The learner will:
The learner can:
1. Understand the design and
implementation of an information
system
1.1 Explain how the information will be
used and by whom
1.2 Analyse the uses, characteristics,
benefits and drawbacks of a range of
information systems
1.3 Explain who needs to be consulted and
why
1.4 Explain the scope of legal and
organisational security and
confidentiality requirements
2. Be able to contribute to the
development of an information system
2.1 Confirm the purpose, use and features
of an information system
2.2 Identify the information that will be
managed by the system (CT2, IE2)
2.3 Confirm information reporting
requirements
2.4 Recommend the functions that will be
used to manipulate and report
information
2.5 Develop guidance that is accurate and
easy to understand (IE5, EP3, EP4)
2.6 Recommend user access and security
levels
2.7 Make contributions that are consistent
with business objectives and values
within budgetary constraints
2.8 Participate in system tests in
accordance with the specification
3. Be able to contribute to the
implementation of an information
system
3.1 Implement the system in accordance
with the plan, minimising disruption to
business
3.2 Ensure that staff are trained to use the
system prior to its launch
©2012 Skills CFA
Report - 03.12 • Page16
3.3 Resolve or report problems or faults
within the limits of their authority
3.4 Adhere to organisational policies and
procedures, legal and ethical
requirements
Additional Information about the unit
Unit purpose and aim(s)
Unit expiry date
Details of the relationship between the unit
and relevant national occupational standards
or other professional standards or curricula (if
appropriate)
Assessment requirements or guidance
specified by a sector or regulatory body (if
appropriate)
Support for the unit from an SSC or other
appropriate body (if required)
Location of the unit within the subject/sector
classification system
Name of the organisation submitting the unit
Availability for use
Unit available from
©2012 Skills CFA
This unit concerns
Skills CFA
15.3
Skills CFA
Shared
Report - 03.12 • Page17
Title
Supervise the use of information systems
Skills CFA Reference
B&A 42
Level
3
Credit Value
GLH
Unit Reference No.
Learning Outcomes
This unit covers both hard copy and soft copy information systems,
data (i.e. numbers) and information (i.e. text and/or numbers)
Assessment Criteria
The learner will:
The learner can:
1. Understand the supervision of
information systems
1.1 Explain how the use and readership of
reports affects the choice of format and
language
1.2 Explain the features of a range of
problem solving techniques
1.3 Evaluate the suitability of a range of
possible problem solving actions
1.4 Explain techniques to validate the
reliability of information
1.5 Analyse the suitability of a range of
evaluation techniques
1.6 Assess the potential consequences of
breaches of confidentiality
1.7 Evaluate the potential consequences of
publishing reports containing inaccurate
or unsubstantiated information
2. Be able to monitor information systems
2.1 Develop a monitoring plan that specifies
objectives, scope, timescale, resource
implications, the techniques to be used
and reporting requirements
2.2 Carry out monitoring activities in
accordance with the plan
2.3 Provide training and support to system
users that is appropriate to their needs
2.4 Identify the cause of recurring problems
2.5 Take action to resolve problems that is
proportionate to the scale and
seriousness of the problem
2.6 Resolve or report problems or faults
within the limits of their authority
2.7 Recommend adaptations to the system
in response to identified problems or
developments
©2012 Skills CFA
Report - 03.12 • Page18
2.8 Adhere to organisational policies and
procedures, legal and ethical
requirements
3. Be able to analyse and report
information
Additional Information about the unit
Unit purpose and aim(s)
Unit expiry date
Details of the relationship between the unit
and relevant national occupational standards
or other professional standards or curricula (if
appropriate)
Assessment requirements or guidance
specified by a sector or regulatory body (if
appropriate)
Support for the unit from an SSC or other
appropriate body (if required)
Location of the unit within the subject/sector
classification system
Name of the organisation submitting the unit
Availability for use
Unit available from
©2012 Skills CFA
3.1 Identify the information and sources
needed for reports
3.2 Confirm the validity and reliability of
information
3.3 Select analysis and evaluation
techniques that are appropriate to the
purpose of the research and the nature
of the information
3.4 Draw conclusions that are valid,
impartial and justified with evidence
3.5 Present reports on time in accordance
with the brief
This unit concerns
Skills CFA
15.3
Skills CFA
Shared
Report - 03.12 • Page19
Title
Evaluate the provision of business travel or accommodation
Skills CFA Reference
B&A 43
Level
3
Credit Value
GLH
Unit Reference No.
Learning Outcomes
NB: this unit could cover internal and contracted providers of
travel/accommodation services
Assessment Criteria
The learner will:
The learner can:
1. Understand the provision of business
travel or accommodation arrangements
1.1 Explain the factors to be taken into
account in setting evaluation criteria
1.2 Explain a range of travel- or
accommodation-related needs and
services including visas, foreign
exchange, insurance, health precautions
and security
1.3 Explain a range of possible
arrangements that could be made
1.4 Explain the scope of legal and
organisational security and
confidentiality requirements relating to
business travel or accommodation
2. Be able to evaluate the quality of
service of organisational business travel
or accommodation arrangements
2.1 Assess the performance of providers of
travel or accommodation against
agreed criteria
2.2 Identify instances of exceptional and
inadequate performance
2.3 Evaluate the benefits and disadvantages
of existing arrangements and their
implications
2.4 Identify alternative potential providers
and ways of providing travel or
accommodation
3. Be able to recommend improvements
to organisational business travel or
accommodation arrangements
3.1 Produce costed plans that set out a
range of options, their benefits,
drawbacks and implications
3.2 Shortlist alternative potential providers
against agreed criteria
3.3 Adhere to organisational policies and
procedures, legal and ethical
requirements
©2012 Skills CFA
Report - 03.12 • Page20
Additional Information about the unit
Unit purpose and aim(s)
Unit expiry date
Details of the relationship between the unit
and relevant national occupational standards
or other professional standards or curricula (if
appropriate)
Assessment requirements or guidance
specified by a sector or regulatory body (if
appropriate)
Support for the unit from an SSC or other
appropriate body (if required)
Location of the unit within the subject/sector
classification system
Name of the organisation submitting the unit
Availability for use
Unit available from
©2012 Skills CFA
This unit concerns
Skills CFA
15.3
Skills CFA
Shared
Report - 03.12 • Page21
Title
Provide administrative support in schools
Skills CFA Reference
B&A 44
Level
3
Credit Value
GLH
Unit Reference No.
Learning Outcomes
Assessment Criteria
The learner will:
The learner can:
1. Understand administration within a
school environment
1.1 Analyse the scope, use and
requirements of a school’s
administrative systems
1.2 Explain how their role contributes to
the achievement of a school’s goals
1.3 Describe the policy context, issues and
initiatives that affect the work of a
school
1.4 Explain a school’s administration policy
and procedures for dealing with others
1.5 Explain the requirements and
procedures for dealing with child
protection and student welfare
1.6 Explain when it may be appropriate to
override the requirement to maintain
confidentiality
2. Be able to provide administrative
services
2.1 Build positive working relationships
with others
2.2 Present a professional and friendly
image in line with school policy
2.3 Coordinate the content and publishing
of documents in accordance with the
brief
2.4 Organise trips, events, placements,
secondments or work experience in
accordance with the brief
2.5 Maintain facilities to the required
standard
2.6 Adhere to organisational policies and
procedures, legal and ethical
requirements
3. Be able to operate school
administrative systems and procedures
3.1 Manage finance in accordance with a
school’s policy and procedures within
the limits of their authority
©2012 Skills CFA
Report - 03.12 • Page22
3.2 Maintain accurate records
3.3 Maintain the currency of registers,
licences and/or contracts
3.4 Present reports and statistical returns
on time in the agreed format
3.5 Select analysis and evaluation
techniques that are appropriate to the
purpose of the report and the nature of
the information
Additional Information about the unit
Unit purpose and aim(s)
Unit expiry date
Details of the relationship between the unit
and relevant national occupational standards
or other professional standards or curricula (if
appropriate)
Assessment requirements or guidance
specified by a sector or regulatory body (if
appropriate)
Support for the unit from an SSC or other
appropriate body (if required)
Location of the unit within the subject/sector
classification system
Name of the organisation submitting the unit
Availability for use
Unit available from
©2012 Skills CFA
This unit concerns
Skills CFA
15.3
Skills CFA
Shared
Report - 03.12 • Page23
Skills CFA Reference
Administer parking and traffic challenges, representations and civil
parking appeals
B&A 45
Level
3
Title
Credit Value
GLH
Unit Reference No.
To be reviewed
Learning Outcomes
Assessment Criteria
The learner will:
The learner can:
1. Understand the administration of
parking and traffic challenges
1.1 Explain the provisions and constraints
of relevant legislation, codes of
practice, Traffic Regulation Orders and
Data Protection Act
1.2 Explain how to access, use and interpret
the information needed to process
challenges, representations and Civil
Parking Notice (CPN) appeals
1.3 Evaluate the significance of keeping
accurate and up to date records of
information and decisions
1.4 Explain how to validate information
1.5 Explain the features and use of
specialist software to process and
record challenges, representations and
Civil Parking Notice (CPN) appeals
1.6 Explain the range of internal evidence
needed to support reliable decisions
1.7 Explain when and why it may be
appropriate to reactivate the
enforcement process
2. Be able to process the receipt of
challenges, representations and Civil
Parking Notice (CPN) appeals
2.1 Record the receipt of written
challenges, representations and Civil
Parking Notice (CPN) appeals
2.2 Confirm that the information is
complete, accurate, consistent and valid
2.3 Decide whether to allow or uphold the
appeal against recognised eligibility
criteria
2.4 Provide accurate advice and
information on the progress and
outcome of the case
3. Be able to respond to challenges,
3.1 Confirm that the information is
©2012 Skills CFA
Report - 03.12 • Page24
representations and Civil Parking Notice
(CPN) appeals
3.2
3.3
3.4
3.5
3.6
Additional Information about the unit
Unit purpose and aim(s)
Unit expiry date
Details of the relationship between the unit
and relevant national occupational standards
or other professional standards or curricula (if
appropriate)
Assessment requirements or guidance
specified by a sector or regulatory body (if
appropriate)
Support for the unit from an SSC or other
appropriate body (if required)
Location of the unit within the subject/sector
classification system
Name of the organisation submitting the unit
Availability for use
Unit available from
©2012 Skills CFA
complete, accurate, consistent and valid
Suspend the enforcement process while
cases are being investigated
Obtain additional evidence where gaps
are identified
Refer cases beyond their level of
authority to the right person
Inform customers of the decision and
possible courses of action they can take
within the agreed timescale
Adhere to organisational policies and
procedures, legal and ethical
requirements
This unit concerns
Skills CFA
15.3
Skills CFA
Shared
Report - 03.12 • Page25
Title
Administer statutory parking and traffic appeals
Skills CFA Reference
B&A 46
Level
3
Credit Value
GLH
Unit Reference No.
To be reviewed
Learning Outcomes
The learner will:
Assessment Criteria
The learner can:
1. Understand the administration of
statutory parking and traffic appeals
1.1 Explain the requirements, rules and
constraints of relevant legislation, codes
of practice and Data Protection Act
1.2 Explain the grounds on which someone
may appeal and on which they may file
a statement of truth
1.3 Explain the evidence needed to carry
out an investigation
1.4 Explain how to validate information
1.5 Explain the requirements for preparing
and presenting a case summary
1.6 Explain the preparations and codes of
conduct relating to attending a hearing
1.7 Describe the actions needed to close a
case and refund fees
1.8 Explain who needs to be informed of
the outcomes of a statutory appeal and
why
1.9 Explain the actions needed to reactivate
the recovery process
1.10 Explain the features and use of
specialist software to process and
record statutory appeals
1.11 Explain the potential consequences
of not acting within the given deadline
1.12 Explain when and why an appeal
may be referred by an adjudicator to an
independent person to consider
mitigation
2.
2.1 Record the receipt of statutory appeal
notifications or revocation orders
2.2 Confirm that the information is accurate
and consistent
2.3 Notify the right person of any
©2012 Skills CFA
Be able to prepare case evidence for
statutory parking and traffic appeals
Report - 03.12 • Page26
discrepancies
2.4 Meet the requirements of the deadline
3. Be able to investigate cases for
statutory appeals
3.1 Confirm that the information supplied is
accurate, valid and reliable
3.2 Obtain additional evidence where gaps
are identified
3.3 Refer cases beyond their level of
authority to the right person
3.4 Make and record decisions on the basis
of the evidence provided
3.5 Keep the adjudicator and appellant or
respondent informed of progress and
outcomes
3.6 Adhere to organisational policies and
procedures, legal and ethical
requirements
4. Be able to contest statutory parking and
traffic appeals
4.1 Prepare a case summary in accordance
with organisational guidelines and
codes of practice
4.2 Collate, label and present
documentation in the format required
by the appeals service
4.3 Respond promptly to requests for
further information
4.4 Inform everyone who needs to know of
the outcomes of a statutory appeal
4.5 Keep accurate records of information
and decisions made
Additional Information about the unit
Unit purpose and aim(s)
Unit expiry date
Details of the relationship between the unit
and relevant national occupational standards
or other professional standards or curricula (if
appropriate)
Assessment requirements or guidance
specified by a sector or regulatory body (if
appropriate)
Support for the unit from an SSC or other
appropriate body (if required)
Location of the unit within the subject/sector
classification system
Name of the organisation submitting the unit
Availability for use
Unit available from
©2012 Skills CFA
This unit concerns
Skills CFA
15.3
Skills CFA
Shared
Report - 03.12 • Page27
Title
Administer parking and traffic debt recovery
Skills CFA Reference
B&A 47
Level
3
Credit Value
GLH
Unit Reference No.
To be reviewed
Learning Outcomes
Assessment Criteria
The learner will:
The learner can:
1. Understand the parking and traffic debt
recovery process
1.1 Explain the requirements, rules and
constraints of relevant legislation, codes
of practice and Data Protection Act
1.2 Explain the criteria, policy and
procedures relating to debt recovery
(e.g. non-collection, write off, case
closure, tracing and recovery,
maximising debt collection, reporting,
performance management)
1.3 Analyse the role of the Traffic
Enforcement Centre and magistrate’s
court in the debt recovery process
1.4 Explain the requirements of debt
recovery documentation
1.5 Explain a range of investigation
techniques
1.6 Explain who needs to be informed of
the outcomes of the debt recovery
process and why
1.7 Explain the actions to be taken at each
stage of a case
1.8 Explain the potential consequences of
an inadequate audit trail
1.9 Explain the actions needed to close a
case
2. Be able to administer the parking and
traffic debt recovery process
2.1 Monitor the quality of the data to be
registered at the Traffic Enforcement
Centre or magistrate’s court
2.2 Serve debt recovery documentation in
accordance with organisational policy
and relevant legislation
2.3 Prepare case evidence in accordance
with organisational policy and relevant
legislation
©2012 Skills CFA
Report - 03.12 • Page28
2.4 Make decisions on the basis of the
evidence
2.5 Inform everyone who needs to know of
the progress and outcomes of the case
2.6 Monitor the performance of debt
recovery agents
2.7 Take prompt action in the event of
problems arising
2.8 Keep accurate and up to date records of
actions and decisions taken
2.9 Adhere to organisational policies and
procedures, legal and ethical
requirements
Additional Information about the unit
Unit purpose and aim(s)
Unit expiry date
Details of the relationship between the unit
and relevant national occupational standards
or other professional standards or curricula (if
appropriate)
Assessment requirements or guidance
specified by a sector or regulatory body (if
appropriate)
Support for the unit from an SSC or other
appropriate body (if required)
Location of the unit within the subject/sector
classification system
Name of the organisation submitting the unit
Availability for use
Unit available from
©2012 Skills CFA
This unit concerns
Skills CFA
15.3
Skills CFA
Shared
Report - 03.12 • Page29
Title
Administer legal files
Skills CFA Reference
B&A 48
Level
3
Credit Value
GLH
Unit Reference No.
To be reviewed
Learning Outcomes
Assessment Criteria
The learner will:
The learner can:
1. Understand the administration of legal
files
1.1 Explain the administrative requirements
of the different legal areas being
administered
1.2 Explain the scope and limits of their
responsibilities and authority
1.3 Explain the requirements of
confidentiality
1.4 Explain the use of specialist software for
processing legal cases
1.5 Explain the potential consequences of
inadequate or inaccurate record
keeping
1.6 Describe the purpose and nature of a
range of checks and searches
1.7 Explain the purpose of a client care
letter
1.8 Explain how records of time spent on
work are used
2. Be able to maintain a legal file
2.1 Confirm that information on file is
complete, accurate and valid
2.2 Process money on account received
from clients in accordance with
organisational requirements
2.3 Keep fee earners informed of actions
taken, progress, developments and
problems
2.4 Ensure that files are correctly labelled
and dated including summaries of their
contents
2.5 Generate correspondence that conform
with the requirements of house style
2.6 Record all time spent, costs and
disbursements accurately
2.7 Generate accurate bills that conform
©2012 Skills CFA
Report - 03.12 • Page30
with organisational requirements
2.8 Adhere to organisational policies and
procedures, legal and ethical
requirements
3. Be able to close and archive a legal file
Additional Information about the unit
Unit purpose and aim(s)
Unit expiry date
Details of the relationship between the unit
and relevant national occupational standards
or other professional standards or curricula (if
appropriate)
Assessment requirements or guidance
specified by a sector or regulatory body (if
appropriate)
Support for the unit from an SSC or other
appropriate body (if required)
Location of the unit within the subject/sector
classification system
Name of the organisation submitting the unit
Availability for use
Unit available from
©2012 Skills CFA
3.1 Address any outstanding issues and/or
unbilled work
3.2 Prepare accurate final bills in
accordance with organisational
requirements
3.3 Ensure that closed files contain all the
necessary documentation
3.4 Confirm whether documents,
knowledge and/or data needs to be
added to the firm’s precedent,
knowledge or data bank
3.5 Close files in accordance with
organisational standards and
procedures when the account shows a
nil balance
3.6 Archive files in accordance with
organisational requirements
This unit concerns
Skills CFA
15.3
Skills CFA
Shared
Report - 03.12 • Page31
Title
Build legal case files
Skills CFA Reference
B&A 49
Level
3
Credit Value
GLH
Unit Reference No.
To be reviewed
Learning Outcomes
Assessment Criteria
The learner will:
The learner can:
1. Understand how to build legal case files
1.1 Explain the administrative requirements
of the different legal areas being
administered
1.2 Explain the scope and limits of their
responsibilities and authority
1.3 Explain the requirements of
confidentiality
1.4 Explain how to identify shortfalls in
evidence and materials
1.5 Explain the features and uses of a range
of interviewing techniques
1.6 Explain the use of specialist software for
processing legal cases
1.7 Explain how to access and use sources
of information and evidence
1.8 Explain the potential consequences of
not meeting deadlines
2. Be able to build case files
2.1 Identify gaps in evidence and materials
needed
2.2 Carry out interviews in accordance with
the principles of best practice in
communication and interviewing
2.3 Obtain evidence and materials needed
to complete the file
2.4 Generate correspondence that
conforms with the requirements of
house style
2.5 Submit cases on time
2.6 Complete follow up actions in
accordance with the brief
2.7 Adhere to organisational policies and
procedures, legal and ethical
requirements
©2012 Skills CFA
Report - 03.12 • Page32
Additional Information about the unit
Unit purpose and aim(s)
Unit expiry date
Details of the relationship between the unit
and relevant national occupational standards
or other professional standards or curricula (if
appropriate)
Assessment requirements or guidance
specified by a sector or regulatory body (if
appropriate)
Support for the unit from an SSC or other
appropriate body (if required)
Location of the unit within the subject/sector
classification system
Name of the organisation submitting the unit
Availability for use
Unit available from
©2012 Skills CFA
This unit concerns
Skills CFA
15.3
Skills CFA
Shared
Report - 03.12 • Page33
Title
Manage legal case files
Skills CFA Reference
B&A 50
Level
3
Credit Value
GLH
Unit Reference No.
To be reviewed
Learning Outcomes
Assessment Criteria
The learner will:
The learner can:
1. Understand the management of legal
case files
1.1 Explain the administrative requirements
of the different legal areas being
administered
1.2 Explain the scope and limits of their
responsibilities and authority
1.3 Explain the requirements of
confidentiality
1.4 Describe the structure, format and
contents of a case file
1.5 Explain how to validate information
1.6 Explain the requirements of processing
appeals
1.7 Explain the potential consequences of
not meeting deadlines
2. Be able to manage case files
2.1 Plan the management of a case file to
meet deadlines
2.2 Identify the location of required
documents and materials
2.3 Ensure the file contains accurate and up
to date information, documents and
materials and is secure
2.4 Ensure court bundles are prepared
correctly
2.5 Generate correspondence and
documents that conform with the
requirements of house style
2.6 Submit documents on time
2.7 Process and record the hearing
outcomes in accordance with
organisational requirements
2.8 Close and archive files in accordance
with organisational requirements
2.9 Keep fee earners informed of actions
taken, progress, developments and
©2012 Skills CFA
Report - 03.12 • Page34
problems
2.10 Adhere to organisational policies and
procedures, legal and ethical
requirements
Additional Information about the unit
Unit purpose and aim(s)
Unit expiry date
Details of the relationship between the unit
and relevant national occupational standards
or other professional standards or curricula (if
appropriate)
Assessment requirements or guidance
specified by a sector or regulatory body (if
appropriate)
Support for the unit from an SSC or other
appropriate body (if required)
Location of the unit within the subject/sector
classification system
Name of the organisation submitting the unit
Availability for use
Unit available from
©2012 Skills CFA
This unit concerns
Skills CFA
15.3
Skills CFA
Shared
Report - 03.12 • Page35
Title
Understanding the legal context of business
Skills CFA Reference
B&A 51
Level
3
Credit Value
GLH
Unit Reference No.
Learning Outcomes
Assessment Criteria
The learner will:
The learner can:
1.
Understand the legal framework within
which businesses operate
1.1 Describe the legal requirements of
different business structures
1.2 Describe the roles and powers of
government departments and agencies
in regulating business
1.3 Define the legal provisions relating to
intellectual property
2.
Understand the principles of business
governance
2.1 Explain the corporate governance
regulatory framework
2.2 Explain the roles and responsibilities of
an organisation’s governing body
2.3 Explain the financial reporting
requirements of an organisation
3. Understand how contract law affects a
business
3.1 Identify the elements of a valid business
contract
3.2 Distinguish between different types of
contract and the effect of their terms
3.3 Describe the principles of liability in
negligence
3.4 Explain the liabilities and entitlements
of sellers and purchasers of goods and
services
4. Understand the requirements of
employment law
4.1 Describe the sources, institutions and
enforcement systems for individual
employment rights
4.2 Explain the features of types of worker
and employment contracts for service
4.3 Explain the implications of “contracts of
service” and “contracts for service”
4.4 Explain the requirements for an
organisation of the need for health,
safety and equality
4.5 Explain the implications of wrongful
dismissal, unfair dismissal and
©2012 Skills CFA
Report - 03.12 • Page36
redundancy
4.6 Describe the impact of human rights
legislation on the employment
relationship
Additional Information about the unit
Unit purpose and aim(s)
Unit expiry date
Details of the relationship between the unit
and relevant national occupational standards
or other professional standards or curricula (if
appropriate)
Assessment requirements or guidance
specified by a sector or regulatory body (if
appropriate)
Support for the unit from an SSC or other
appropriate body (if required)
Location of the unit within the subject/sector
classification system
Name of the organisation submitting the unit
Availability for use
Unit available from
©2012 Skills CFA
This unit concerns
Skills CFA
15.3
Skills CFA
Shared
Report - 03.12 • Page37
Title
Competence-based synoptic unit
Skills CFA Reference
B&A 52
Level
3
Credit Value
GLH
Unit Reference No.
Please advise on content
Learning Outcomes
Assessment Criteria
The learner will:
The learner can:
1. Be able to
1.1
1.2
1.3
2. Be able to
2.1
2.2
2.3
3. Understand
3.1
3.2
3.3
Additional Information about the unit
Unit purpose and aim(s)
Unit expiry date
Details of the relationship between the unit
and relevant national occupational standards
or other professional standards or curricula (if
appropriate)
Assessment requirements or guidance
specified by a sector or regulatory body (if
appropriate)
Support for the unit from an SSC or other
appropriate body (if required)
Location of the unit within the subject/sector
classification system
Name of the organisation submitting the unit
Availability for use
Unit available from
©2012 Skills CFA
This unit concerns
Skills CFA
15.3
Skills CFA
Shared
Report - 03.12 • Page38