Conflict Management
Certificate (08843)
Graduate Certificate in Conflict Management
Non-Degree Institutional Certificate
Completion of the six courses (18 credit hour) Certificate provides students with the knowledge and skills necessary for managing
conflict that arises and becomes entrenched in interpersonal, institutional, and intercultural relations. The Certificate is designed to
develop competencies that enable individuals and groups to mediate ongoing conflict and negotiate crisis events that impede the
realization of goals and objectives, undermine normative practices, and threaten to derail productive human relationships at all levels
of communication.
Admission Requirements:
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Completed graduate application
$35 application fee (if not former EUP student)
Official transcript reflecting a baccalaureate degree from an accredited institution
Minimum of two letters of reference. References and contact information to be provided and submitted via online
application.
3.0 Overall QPA or possess a master’s degree
Statement of purpose
Course Requirements:
Upon admission, students must enroll in the following four Core courses as they are offered, and two additional elective courses listed
on the plan of study.
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COMM 665 Managing Conflict. Competencies include:
o Honing mediation skills
o Analyzing interpersonal and organizational dynamics
o Developing aptitude for conflict management theory
o Distinguishing between real and perceived conflict
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COMM 675 Intercultural Conflict. Competencies include:
o Negotiating conflict between individuals and groups
o Recognizing cultural from other forms of conflict
o Understanding cultural influences on needs, interests, values and beliefs
o Preventing, mitigating and resolving conflict in multicultural contexts
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COMM685 Crisis Management
o Recognizing signs of a crisis situation
o Developing crisis management skills
o Communicating with external publics
o Handling controversial information and messages
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COMM 725 Negotiating Intractable Conflicts. Competencies include:
o Understanding the process of enmity
o Analyzing intractable conflicts culturally and communicatively
o Learning how and when to intervene and manage polemics
o Promoting practices of hospitality, equity and reconciliation.
Certificate in Conflict Management
Plan of Study
Master of Arts in Communication Studies
Department of Communication and Media Studies
Edinboro University of Pennsylvania
Directions: Duplicate copies of the Plan of Study are to be completed. One copy is to be retained by the adviser. It is the student’s
responsibility to consult with the adviser and obtain approval prior to any changes in the Plan of Study.
Certificate Requirements: Students may enroll in the courses for the Certificate at any time they are offered. The Certificate can be
completed in one year if students enroll in 2 courses during the Spring semester, 2 course in summer sessions, and 2 courses during
the Fall semester
Curriculum:
Core Courses (12 credits)
Schedule
Grade
COMM665 Managing Conflict
COMM675 Intercultural Conflict & Communication
COMM685 Crisis Management
COMM725 Negotiating Intractable Conflicts
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Elective Courses (6 credits). Select two of the following courses in consultation with your adviser.
COMM630 Interpersonal Communication
COMM655 Political Communication
COMM680 Gender and Communication
COMM700 Language and Human Conduct
COMM730 Communication and Social Process
COMM740 Communication Consulting
COMM750 Persuasion and Propaganda
COMM770 Communication Issues
COMM796 Internship
COMM798 Practicum
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