Oxford University Hospitals
NHS Trust
Delivering Compassionate Excellence
Oxford University Hospitals
NHS Trust
Delivering Compassionate Excellence
Oxford University Hospitals
NHS Trust
learning learning
respect delivery
respect delivery
excellence
Delivering Compassionate Excellence
1. When we asked people: “what are the things
that you really care about in your job?”
These are the things you told us
Please write
YOUR views
on a post - it
and attach
below…
excellence
improvement
compassion improvement
Oxford University Hospitals
NHS Trust
“
compassion
Delivering Compassionate Excellence
We aim to provide excellent care with
compassion and respect.
”
learning
respect delivery
2. We used what you told us to discuss
We aim to provide excellent care with
with our patients, partners and staff
to
excellence
compassion and respect.
compassion improvement
create new Trust Values:
“
“
We will do this by:
– taking pride in the quality of care we provide
– putting patients at the heart of what we do and recognising
different needs
– encouraging a spirit of support, respect and teamwork
– ensuring that we act with integrity
– going the extra mile and following through on our commitments
– establishing systems and processes that are sustainable
“
”
”
We will
do this by:
We aim to provide excellent
care with
We aim to deliver, learn and continuously
care we provide
compassion and respect.– taking pride in the quality ofimprove.
– putting patients at the heartWe
ofwill
what
weby:do and recognising
We will do this by:
do this
– taking pride in the quality of care we providedifferent needs
– delivering high standards of healthcare based on national and
– putting patients at the heart of what we do and recognising
international comparisons
different needs
– encouraging a spirit of support,
respect
– delivering
the bestand
clinicalteamwork
teaching and research
– encouraging a spirit of support, respect and teamwork
– adopting the best clinical research in patient care
– ensuring that we act with integrity
– ensuring that we act with integrity
– striving to improve on what we do through change and innovation;
– going the extra mile and following through on our commitments
– monitoring
and assessingon
our our
performance
– going the extra mile and following
through
commitments
– establishing systems and processes that are sustainable
– learning from successes and setbacks
–
working
in
partnership
across
the
Health
– establishing systems and processes that are sustainableand Social Care Community
We aim to deliver, learn and continuously
improve.
”
“ ”
“ ”
We aim to deliver, learn and continuously
improve.
3. When we asked people how they would identify and
describe behaviours
We will do this by:
– delivering high standards of healthcare based on national and
international comparisons
– delivering the best clinical teaching and research
– adopting the best clinical research in patient care
– striving to improve on what we do through change and innovation;
– monitoring and assessing our performance
– learning from successes and setbacks
– working in partnership across the Health and Social Care Community
will dowe
thiscreated
by:
to support these values on a day to day basis… thisWe
is what
Behaviour we expect:
l Treat
everyone with respect
others as you would expect to be treated yourself
l Think about the needs of others and listen
l Deliver care with compassion
l Respect everyone’s time
l Take pride in our workplace
l Learn from mistakes and share good practice
l Be prepared to be held to account
l Celebrate success
l Set fair, realistic and achievable standards to allow delivery
l Work in partnership with all
l Uphold our values and be proud to be part of the Trust
l Treat
– delivering high standards of healthcare based on national and
international comparisons
– delivering the best clinical teaching and research
Behaviour we will not accept:
– adopting the best clinical research in patient care
l Forgetting that patients come first
thesechange
behaviours
are
– striving to improve on what weBefore
do through
and innovation;
l Unprofessionalism
finally agreed and used in
– monitoring and assessing our performance
l Appearing unapproachable or moody
our recruitment, appraisal
l Bullying and harassment
– learning from successes and setbacks
l Imposing personal beliefs and opinions on patients
andHealth
performance
– working in partnership across the
and Socialstandards,
Care Community
l Blaming
others/other departments for mistakes
l Wearing
l Being
inappropriate dress or looking unprofessional
unsupportive of change and new ideas
l Moaning
and demoralising others without making an attempt
to change things
helping all our staff to be
empowered to care, we would
like to hear your views…
Thank you!